Neptune Paradise Beach Resort & Village

Kenya , Mombasa
GALU BEACH, Diani Beach Road
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20 reviews shown

10/10

Exceptional

19 Oct 2025

Karolina

We stayed for 11 days at Neptune Paradise, we had amazing time, room and bathroom has really good size, spotless clean thanks to our cleaner Mohamood, whole resort is very clean and well looked after, good variety of food, something for everyone, staff very friendly and helpful. No shops in walking distance, if you want to stay in this hotel, make sure you bring everything you need with you.
Only negative thing is unfortunately the beach, big beautiful beach but you cant use it, as soon as you step on the beach you will be surrounded by bracelet ,safari etc sellers, even tho we said no multiple times they dont seem to understand and follow you everywhere you go, put us off from going to the beach.

Leisure Partner

10/10

Exceptional

12 Jun 2024

Peter

Amazing place to go to, facilities and the staff were amazing, the beach was beautiful during the day and night, comfortable accommodation and food was in abundance and the drinks, all in all 5* from me

Leisure

4/10

Poor

26 Jun 2019

Verified traveler

Beautiful looking. Clean pools. Friendly and welcoming staff. Amazing white sand beach. Aggressive monkeys. Appalling food hygiene - got ill on 2nd day. Left on 4th morning when I was well enough to travel. Hot food not actually hot. Orange juice watered down so it was a pale yellow colour. Flies everywhere in the food pavilion in and around the buffet. A lot of food not covered. Salads etc not kept in cool cabinet, just out in the open. Tablecloths filthy and not changed while we were there. Ridiculous pre booking required for pizzeria including ordering food 24 hours in advance.

Leisure Friends

10/10

Exceptional

02 Sep 2018

Hana

Neptune Paradise holidays

Stunning beach, great location, spacious and very clean room, nice and friendly staff, just perfect holidays. I also did 2 days Safari in Tsavo East and day trip to Mombasa town and Haller Park where you can feed giraffes.Marco Polo agency is just accross the road.

10/10

Exceptional

30 Jul 2018

Verified traveler

Diani beach is a gem

Amazing beach front ! white sands, clean and good food.

Family

6/10

Pleasant

30 Jul 2018

Verified traveler

The setting is amazing. The hotel, itself, is okay. The food needs improvement as do the quality of the included drinks. The rooms are average. The staff is wonderful. Overall, I would recommend this place, but it's definitely not a 4 star place.

10/10

Exceptional

12 Feb 2018

Verified traveler

Gorgeous all-inclusive resort on pristine beach

Wonderful! Looking forward to staying at Neptune again.

10/10

Exceptional

24 Dec 2017

Marf

Awesome location and Excellent Service

I stayed at Neptune Paradise Hotel and Spa - I was very delighted with the service. The smiling and friendly staff made my stay at the hotel very pleasant. The range of activities available on site makes are fun and make the time fly by fast. I had a great time at the hotel and would definitely recommend it to all my friends and family.
Thank you Staff of Neptune Hotel for making my holiday awesome.

10/10

Exceptional

22 Dec 2017

lilu

Lovely hotel with beautiful grounds.

It was a very nice stay. Easy to get around and lots to do. We enjoyed the food and the whole ambience.
I would definitely recommend.

8/10

Excellent

29 Aug 2017

Winnie

Amazing hotel!

Beautiful hotel with clean white sand beach. The staff is very helpful and amazing. Beautiful ambience. I'm definitely coming back!

10/10

Exceptional

30 Apr 2017

Poppa Jones

Texan's in Paradise

We stayed in the garden area in two upstairs rooms. Very clean and was comfortable with outside balcony. Basically just used the place for sleeping. If we didnt have anything planned for the day we spent time at the large pool with swim up bar. Douglas is a great guy and he took care of us while we were there. When the pool closes at 6 PM, we just headed over to the main bar and Gerald was the man of the hour. The Resort had entertainment at 9 PM every night that we were there and was awesome. All of the Resort staff was great to us and restaurants were very impressive.
Buffet style with all kinds things to try. The resort can make arrangements for fishing, snorkeling, scuba diving, etc.

8/10

Excellent

12 Mar 2017

Zak

Beautiful Grounds, excellent staff

The hotel was extremely welcoming and each staff member does their bit to make you feel welcome. The grounds are very pleasing and relaxing.

4/10

Poor

07 Mar 2017

Karl

Fell well below my expectation

-Overall I would not come back here again, I was not impressed

Staff: Most of the staff in the restaurant were not attentive and were very slow in processing orders. The staff at the cooking station were not friendly. On the other hand, the security guards along the beach area were talkative to the point they would not leave us alone which I found to be very annoying when I travel so far away to relax, rather then to be constantly distrubed

Food Quality: The food quality was utterly disappointing to such an extent that I would not feed it to my pet. The food has absolutely no taste whatsoever and needs drastic improvement

Checking time: the checking time took way too long, approx 45 minutes

Room design: the rooms need to be renovated and updated. Toilet did not flush properly

10/10

Exceptional

22 Jan 2017

Gregory

Gem in gula beach

The location , the food, the servers, the beach!! Everything is incredible! This place is a gem! I want to go back !!

Family

10/10

Exceptional

19 Apr 2016

Happy Couple

Beautiful Hotel

Beautiful hotel and view! The merchants on the beach was a major black eye! The hotel and local authorities need to work on a better system to sell local merchandise and water activities....

10/10

Exceptional

20 Jan 2016

Verified traveler

Really was a Paradise

Lovely hotel with a stunning view of the beach, staff are amazing! Really friendly and helpful. Great spa facilities with cheap prices. Food choice was good with a great fresh fruit selection as well.

10/10

Exceptional

21 Nov 2015

Jade

Clean, friendly and lots to do

The rooms were very nicely laid out and the beds were very comfortable. Plenty of sockets, a TV, a lovely hot shower and desks. The hotel was spotless and well kept. At mealtimes there was a lot of variety of food and they even had african specialities laid out to try. The food was very nice and the staff very attentive. The staff were very friendly all over the hotel offering to help with anything all the time. Stephen in the pool bar was fantastic and kept us amused for our whole stay. Our little one also enjoyed seeing Stephen whenever we went into the pool. The beach was beautiful and the sands were white although if you wanted reef you had to get a boat out as it was too far out; but there are plenty of people on the beach offering excursions for this and more. There was always entertainment on a night and the staff were always ready to refill your drinks. Overall, really enjoyed our stay and would stay again.

4/10

Poor

01 May 2014

Single Travelor

I don't know what to say

First off I booked a stay at Neptune Paradise, but wasn't told that Neptune Paradise was closed and was forced to stay at the Palms...didn't have the extras that I was planning, don't know if all the rules were the same at both locations but I wasn't pleased...could not connect to wifi inside of my room had to step out back to the balcony...it was all inclusive but for some reason they didn't restock the bottle water in your room? also did not have power converters or plug in's for American electronics. It was low season which sucked even more since they didn't allow company in your room??!! it was pretty bad and I was stuck there for 5 days!!!...its weird tho because when I booked my hotel almost 3 weeks before going expedia said that the 92hotel room only had 3 rooms left so im trying to understand why it was so empty??!!! love the area but advice you stay at one of the resorts on Diani beach less rules more to do. The views the beach are nice very nice just wish it was all that I paid for

8/10

Excellent

20 Apr 2014

Ghali

Not bad

Good

6/10

Pleasant

26 Mar 2014

John

Beach hotel

It was disappointing that no-one warned us that a taxi needed to be booked for the 40 km ride from the airport to the hotel, especially as we arrived at 03.30 and then faced a one and half hour car ride.

Otherwise the overall experience, food excepted (see below), was satisfactory.

The red wines were acceptable, but the dry whites were dreadful.

Turkish Airlines were very good.