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8.6/10Excellent42 Reviews
Cleanliness8.6/10 8.6
Service9.2/10 9.2
Comfort8.6/10 8.6
Condition8.4/10 8.4
Location6.8/10 6.8
Neighborhood8.4/10 8.4
Amenities8.0/10 8.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Neptune Paradise Beach Resort & Spa
Newly renovated, Neptune Paradise Beach Resort & Spa sits within a lush tropical garden on 300 meters of the famous Diani Beach, one of the finest stretches of white sand on Kenya's South Coast.
The Guestrooms · Accommodation: Fully renovated guestrooms with private terraces in traditional makuti-roofed cottages with only 4 rooms per unit, spread across the property for privacy and tranquility.
Exceptional Facilities · Additional Resort Access: Guests enjoy complete access to all restaurants and amenities at the connected Neptune Village Resort. · Pool & Wellness: Freshwater pool with sun beds and pool towels, and Baobab Spa (4 treatment rooms, 2 Jacuzzis, steam and sauna facilities; massages, facials, scrubs, and hydrotherapy at extra charge). · Sports & Activities: Oceanside gym, sport classes, beach activities, tennis courts and water sports centre (kayaks, snorkelling, diving, kitesurfing, windsurfing, paddleboarding; water sports at extra charge).
· Entertainment: Daily animation program (10:00–22:00 at Neptune Village), game zone (10:00–midnight), and evening shows.
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(All Inclusive)
· Buffet Dining: Breakfast (7:00–9:30), lunch (12:30–14:30), and dinner (19:00–21:30) at Peponi Restaurant, featuring international and local cuisine. Snack service daily 10:00–12:30 and 15:30–18:00.
· À la Carte: Indian restaurant at Neptune Village (by reservation, 19:30–21:30); Italian restaurant at Neptune Paradise — Olive Kitchen (by reservation, 19:30–21:30).
· Bars: Main bar, 2 pool bars, and boat bar, serving cocktails, mocktails, soft drinks, water, juices, local beer, and select wines and spirits (main bars 10:00–midnight; pool bar 10:30–18:00).
Airport transfer from MOI International Airport: USD 250 per private car round trip 1–4 passengers.
With a stay at Neptune Paradise Beach Resort & Spa in Diani Beach (Galu Beach), you'll be within a 15-minute drive of Diani Beach and Colobus Conservation. This all-inclusive resort is 30 mi (48.4 km) from Nyali Beach and 31.5 mi (50.6 km) from Bamburi Beach.
Make yourself at home in one of the 92 guestrooms featuring refrigerators. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk.
Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Beach services
Non-smoking
Childcare
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No elevators
By ocean
Travelife
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Cashless transactions are available
Important information
-
You need to know
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
German
Swahili
English
French
Nearby attractions
Galu Kinondo Beach
0.9 km / 0.5 mi
Colobus Conservation
2.4 km / 1.5 mi
BoraBora Wildlife Park
3.6 km / 2.2 mi
Diani Beach
3.8 km / 2.3 mi
Kaya Kinondo Sacred Forest
4.1 km / 2.6 mi
Diani Snake Park
9.1 km / 5.7 mi
Chale Beach
9.6 km / 5.9 mi
Kongo Mosque
12.6 km / 7.8 mi
Tiwi Beach
18.2 km / 11.3 mi
Shimba Hills National Reserve
18.9 km / 11.8 mi
Mombasa Marine National Park
36.3 km / 22.5 mi
Holy Ghost Cathedral
39.1 km / 24.3 mi
Two Tusks
39.5 km / 24.6 mi
Jain Temple
39.7 km / 24.7 mi
Fort Jesus
39.9 km / 24.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 1991
- Year of most recent renovation: 2021
- Total number of rooms: 92
- hotel
- American Express
- JCB
- MasterCard
- Visa
- EuroCard
- Wheelchair-accessible
- Car park
- Key Collection
Show 44 more facilities & services
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry service
- Babysitting service
- Multilingual staff
- 24-hour security
- Bellboy service
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Garden
- Concierge
- Luggage room
- BBQ facilities
- Grill/BBQ
- Private pool
- Electric kettle
- Towels and bed linen
- Café
- Bar
- Restaurant
- Non-smoking area
- Smoking area
- Poolside snack bar
- Banquet hall
- Photocopier
- Business centre
- Audio-visual equipment rental
- Casino
- Massage
- Travelife for Accommodation
- All inclusive
- Minimum check-in age: 18
- Waterskiing
- Windsurfing
- Sailing
- Table tennis
- Volleyball
- Billiards
- Golf
- Tennis
- Ski pass
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNeptune Paradise Beach Resort & Spa
DOUBLE SUPERIOR QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE SUPERIOR OCEAN FRONTSINGLE • SUPERIOR OCEAN FRONT • 27 m²SGL.OF-SU
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Room type
- SINGLE
- View / characteristic
- SUPERIOR OCEAN FRONT
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNeptune Paradise Beach Resort & Spa
SINGLE SUPERIOR OCEAN FRONT
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Room type
- SINGLE
- View / characteristic
- SUPERIOR OCEAN FRONT
Adult and child limits apply within the room's total guest limit.
Room code: SGL.OF-SU
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE SUPERIOR GARDEN VIEWSINGLE • SUPERIOR GARDEN VIEW • 27 m²SGL.GV-SU
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width, 2 × Single bed 80-130 width
- Room type
- SINGLE
- View / characteristic
- SUPERIOR GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNeptune Paradise Beach Resort & Spa
SINGLE SUPERIOR GARDEN VIEW
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width, 2 × Single bed 80-130 width
- Room type
- SINGLE
- View / characteristic
- SUPERIOR GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SGL.GV-SU
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE SUPERIOR WITH VIEWSTRIPLE • SUPERIOR WITH VIEWS • 27 m²TPL.SU-WV
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 3–3 • Adults: max. 3 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width, Single bed 80-130 width
- Room type
- TRIPLE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNeptune Paradise Beach Resort & Spa
TRIPLE SUPERIOR WITH VIEWS
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 3–3 • Adults: max. 3 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width, Single bed 80-130 width
- Room type
- TRIPLE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: TPL.SU-WV
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR OCEAN FRONTDOUBLE • SUPERIOR OCEAN FRONT • 27 m²DBL.OF-SU
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 2–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR OCEAN FRONT
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNeptune Paradise Beach Resort & Spa
DOUBLE SUPERIOR OCEAN FRONT
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 2–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR OCEAN FRONT
Adult and child limits apply within the room's total guest limit.
Room code: DBL.OF-SU
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE SUPERIOR OCEAN FRONTTRIPLE • SUPERIOR OCEAN FRONT • 27 m²TPL.OF-SU
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 3–3 • Adults: max. 3 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Room type
- TRIPLE
- View / characteristic
- SUPERIOR OCEAN FRONT
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNeptune Paradise Beach Resort & Spa
TRIPLE SUPERIOR OCEAN FRONT
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 3–3 • Adults: max. 3 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Room type
- TRIPLE
- View / characteristic
- SUPERIOR OCEAN FRONT
Adult and child limits apply within the room's total guest limit.
Room code: TPL.OF-SU
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE SUPERIOR WITH VIEWSSINGLE • SUPERIOR WITH VIEWS • 27 m²SGL.SU-WV
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Room type
- SINGLE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNeptune Paradise Beach Resort & Spa
SINGLE SUPERIOR WITH VIEWS
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Room type
- SINGLE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: SGL.SU-WV
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR GARDEN VIEWDOUBLE • SUPERIOR GARDEN VIEW • 27 m²DBL.GV-SU
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 2–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNeptune Paradise Beach Resort & Spa
DOUBLE SUPERIOR GARDEN VIEW
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 2–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GV-SU
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN SUPERIOR OCEAN FRONTTWIN • SUPERIOR OCEAN FRONTTWN.OF-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR OCEAN FRONT
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNeptune Paradise Beach Resort & Spa
TWIN SUPERIOR OCEAN FRONT
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR OCEAN FRONT
Adult and child limits apply within the room's total guest limit.
Room code: TWN.OF-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN SUPERIORTWIN • SUPERIORTWN.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNeptune Paradise Beach Resort & Spa
TWIN SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: TWN.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR WITH VIEWSDOUBLE • SUPERIOR WITH VIEWS • 27 m²DBL.SU-WV
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 2–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNeptune Paradise Beach Resort & Spa
DOUBLE SUPERIOR WITH VIEWS
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 2–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU-WV
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE SUPERIOR GARDEN VIEWTRIPLE • SUPERIOR GARDEN VIEW • 27 m²TPL.GV-SU
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 3–3 • Adults: max. 3 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width, Single bed 80-130 width
- Room type
- TRIPLE
- View / characteristic
- SUPERIOR GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityNeptune Paradise Beach Resort & Spa
TRIPLE SUPERIOR GARDEN VIEW
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 3–3 • Adults: max. 3 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width, Single bed 80-130 width
- Room type
- TRIPLE
- View / characteristic
- SUPERIOR GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: TPL.GV-SU
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Neptune Paradise Beach Resort & Spa
20
reviews shown
Nelly
I liked the activities for kids the table tennis, pool and also the night shows included fun activities for little kids that was a bonus for me
Karolina
We stayed for 11 days at Neptune Paradise, we had amazing time, room and bathroom has really good size, spotless clean thanks to our cleaner Mohamood, whole resort is very clean and well looked after, good variety of food, something for everyone, staff very friendly and helpful. No shops in walking distance, if you want to stay in this hotel, make sure you bring everything you need with you.
Only negative thing is unfortunately the beach, big beautiful beach but you cant use it, as soon as you step on the beach you will be surrounded by bracelet ,safari etc sellers, even tho we said no multiple times they dont seem to understand and follow you everywhere you go, put us off from going to the beach.
Only negative thing is unfortunately the beach, big beautiful beach but you cant use it, as soon as you step on the beach you will be surrounded by bracelet ,safari etc sellers, even tho we said no multiple times they dont seem to understand and follow you everywhere you go, put us off from going to the beach.
Peter
Amazing place to go to, facilities and the staff were amazing, the beach was beautiful during the day and night, comfortable accommodation and food was in abundance and the drinks, all in all 5* from me
Verified traveler
Beautiful looking. Clean pools. Friendly and welcoming staff. Amazing white sand beach. Aggressive monkeys. Appalling food hygiene - got ill on 2nd day. Left on 4th morning when I was well enough to travel. Hot food not actually hot. Orange juice watered down so it was a pale yellow colour. Flies everywhere in the food pavilion in and around the buffet. A lot of food not covered. Salads etc not kept in cool cabinet, just out in the open. Tablecloths filthy and not changed while we were there. Ridiculous pre booking required for pizzeria including ordering food 24 hours in advance.
Hana
Neptune Paradise holidays
Stunning beach, great location, spacious and very clean room, nice and friendly staff, just perfect holidays. I also did 2 days Safari in Tsavo East and day trip to Mombasa town and Haller Park where you can feed giraffes.Marco Polo agency is just accross the road.
Verified traveler
Diani beach is a gem
Amazing beach front ! white sands, clean and good food.
Verified traveler
The setting is amazing. The hotel, itself, is okay. The food needs improvement as do the quality of the included drinks. The rooms are average. The staff is wonderful. Overall, I would recommend this place, but it's definitely not a 4 star place.
Verified traveler
Gorgeous all-inclusive resort on pristine beach
Wonderful! Looking forward to staying at Neptune again.
Marf
Awesome location and Excellent Service
I stayed at Neptune Paradise Hotel and Spa - I was very delighted with the service. The smiling and friendly staff made my stay at the hotel very pleasant. The range of activities available on site makes are fun and make the time fly by fast. I had a great time at the hotel and would definitely recommend it to all my friends and family.
Thank you Staff of Neptune Hotel for making my holiday awesome.
Thank you Staff of Neptune Hotel for making my holiday awesome.
lilu
Lovely hotel with beautiful grounds.
It was a very nice stay. Easy to get around and lots to do. We enjoyed the food and the whole ambience.
I would definitely recommend.
I would definitely recommend.
Winnie
Amazing hotel!
Beautiful hotel with clean white sand beach. The staff is very helpful and amazing. Beautiful ambience. I'm definitely coming back!
Poppa Jones
Texan's in Paradise
We stayed in the garden area in two upstairs rooms. Very clean and was comfortable with outside balcony. Basically just used the place for sleeping. If we didnt have anything planned for the day we spent time at the large pool with swim up bar. Douglas is a great guy and he took care of us while we were there. When the pool closes at 6 PM, we just headed over to the main bar and Gerald was the man of the hour. The Resort had entertainment at 9 PM every night that we were there and was awesome. All of the Resort staff was great to us and restaurants were very impressive.
Buffet style with all kinds things to try. The resort can make arrangements for fishing, snorkeling, scuba diving, etc.
Buffet style with all kinds things to try. The resort can make arrangements for fishing, snorkeling, scuba diving, etc.
Zak
Beautiful Grounds, excellent staff
The hotel was extremely welcoming and each staff member does their bit to make you feel welcome. The grounds are very pleasing and relaxing.
Karl
Fell well below my expectation
-Overall I would not come back here again, I was not impressed
Staff: Most of the staff in the restaurant were not attentive and were very slow in processing orders. The staff at the cooking station were not friendly. On the other hand, the security guards along the beach area were talkative to the point they would not leave us alone which I found to be very annoying when I travel so far away to relax, rather then to be constantly distrubed
Food Quality: The food quality was utterly disappointing to such an extent that I would not feed it to my pet. The food has absolutely no taste whatsoever and needs drastic improvement
Checking time: the checking time took way too long, approx 45 minutes
Room design: the rooms need to be renovated and updated. Toilet did not flush properly
Staff: Most of the staff in the restaurant were not attentive and were very slow in processing orders. The staff at the cooking station were not friendly. On the other hand, the security guards along the beach area were talkative to the point they would not leave us alone which I found to be very annoying when I travel so far away to relax, rather then to be constantly distrubed
Food Quality: The food quality was utterly disappointing to such an extent that I would not feed it to my pet. The food has absolutely no taste whatsoever and needs drastic improvement
Checking time: the checking time took way too long, approx 45 minutes
Room design: the rooms need to be renovated and updated. Toilet did not flush properly
Gregory
Gem in gula beach
The location , the food, the servers, the beach!! Everything is incredible! This place is a gem! I want to go back !!
Happy Couple
Beautiful Hotel
Beautiful hotel and view! The merchants on the beach was a major black eye! The hotel and local authorities need to work on a better system to sell local merchandise and water activities....
Verified traveler
Really was a Paradise
Lovely hotel with a stunning view of the beach, staff are amazing! Really friendly and helpful. Great spa facilities with cheap prices. Food choice was good with a great fresh fruit selection as well.
Jade
Clean, friendly and lots to do
The rooms were very nicely laid out and the beds were very comfortable. Plenty of sockets, a TV, a lovely hot shower and desks. The hotel was spotless and well kept. At mealtimes there was a lot of variety of food and they even had african specialities laid out to try. The food was very nice and the staff very attentive. The staff were very friendly all over the hotel offering to help with anything all the time. Stephen in the pool bar was fantastic and kept us amused for our whole stay. Our little one also enjoyed seeing Stephen whenever we went into the pool. The beach was beautiful and the sands were white although if you wanted reef you had to get a boat out as it was too far out; but there are plenty of people on the beach offering excursions for this and more. There was always entertainment on a night and the staff were always ready to refill your drinks. Overall, really enjoyed our stay and would stay again.
Single Travelor
I don't know what to say
First off I booked a stay at Neptune Paradise, but wasn't told that Neptune Paradise was closed and was forced to stay at the Palms...didn't have the extras that I was planning, don't know if all the rules were the same at both locations but I wasn't pleased...could not connect to wifi inside of my room had to step out back to the balcony...it was all inclusive but for some reason they didn't restock the bottle water in your room? also did not have power converters or plug in's for American electronics. It was low season which sucked even more since they didn't allow company in your room??!! it was pretty bad and I was stuck there for 5 days!!!...its weird tho because when I booked my hotel almost 3 weeks before going expedia said that the 92hotel room only had 3 rooms left so im trying to understand why it was so empty??!!! love the area but advice you stay at one of the resorts on Diani beach less rules more to do. The views the beach are nice very nice just wish it was all that I paid for
Ghali
Not bad
Good
Location & surroundings
Neptune Paradise Beach Resort & Spa
P.o Box 696, Mombasa, Kenya
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Neptune Paradise Beach Resort & Spa
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