Diani Reef Beach Resort & Spa

10/10

Exceptional

09 Mar 2026

James

Great staff and very nice hotel

Leisure Partner

6/10

Pleasant

06 Mar 2026

Gary

I stayed there recently for 4 night and it was my second time there. We had a half board (breaktfast and dinner).

The buffets were good but not great however the a la carte choices for lunch were great ( and I would highly recommend the Cobb Salad or the BLT!).

The room was fine however the warm in the shower was warm but never close to hot.

The staff were very good.

Friends

8/10

Excellent

05 Mar 2026

Gary

We stayed for a total of 4 nights in March, 2026.

Our room was good however the room cleaning was in the afternoon rather than the morning.

We had half board and the buffet food was good but not great. The a la carte food was very good.

The water in the shower was warm but never hot which was disappointing.

The beach area was very nice however often all the loungers were taken.

The staff were very good.

Partner

8/10

Excellent

24 Feb 2026

Ian

Had stayed here previously and found it in need of repairs and restoration and it is happening. Much improved from my previous stay. Good food and variety.

Partner

2/10

Poor

23 Feb 2026

Jeffrey

The rooms were falling apart with paint peeling everywhere you look or touch. When we took a shower, it was an enormous smell of sulfur coming from the drain or water. The bed had bed bugs because my wife has small bites all over legs and arms even though we didn’t see a single mosquito there.

Partner

8/10

Excellent

21 Feb 2026

Eriksen

Nice room, though a bit of trouble getting towels. Friendly Staff, music by the pool was awesome and nightly dancing and music was fun.

Partner

10/10

Exceptional

18 Feb 2026

Mbugua

Very good food and beautiful hotel

Partner

8/10

Excellent

16 Feb 2026

chris

This is not a 5* hotel, the new owners need to spend lots of money. The spa is closed apparently for refurbishment but doesn't look like opening soon , on hotels description says it's open , the second pool is also closed as is the other half of the hotel none of this is explained.
explained expl

Partner

8/10

Excellent

05 Feb 2026

James

Great Staff and great food. However, Netflix nor Prime Video does not work on the televisions in the room.

Leisure Partner

6/10

Pleasant

04 Feb 2026

Ronni

This is an older property that has not been remodeled in a decades. That being said, it was clean and the beds were very comfortable.
The staff were very friendly but the service, especially for food was slow. Typically an hour to get food ordered off the menu. The food was fair and inconsistent (I ordered a hamburger 2 different days. 1st day, good, 2nd day, terrible.)

Leisure Self

10/10

Exceptional

01 Feb 2026

JD

Excellent staff,great locals, beautiful beach

Leisure Friends

6/10

Pleasant

10 Jan 2026

Chris

The place is tired and lacks a lot of things you usually get at other hotels. No sun umbrellas around the pool area they rely on the trees for shade. The waiter service is poor there too as you have to seek out a waiter and then it takes ages for food to arrive. At breakfast the bacon is kept hidden away and you have to ask for it whilst everything else is self service. Items run out and aren’t replaced. I will not be staying again

Leisure Partner

8/10

Excellent

08 Jan 2026

Maxwin

Rooms were clean, spacious, working AC and staff cleaned on a daily basis.
Meals were deliciously prepared, loved the Swahili station.
However, there needs to be a variety of drinks and desserts especially during tea time. Waiters also need to be more proactive in assisting guests.
Most importantly, the hotel needs to provide activities for guests. The bars are boring, drink menu is very limited and no activities to keep people engaged.

Leisure Family

10/10

Exceptional

20 Dec 2025

derek

Great service

2/10

Poor

13 Dec 2025

Allan

The rooms were dumpy, we booked full board but got charged for water we drunk at the dinner table, our room had a fridge that didn't work, they promised to fix it on the second day we got there but they never fixed it. They advertise the place having a spar but there is no spar.
We felt cheated by false advertisement.

Leisure Family

10/10

Exceptional

01 Dec 2025

derek

Great service from the very cordial staff

6/10

Pleasant

20 Nov 2025

Leah

The rooms And facilities are outdated compared to the photos online , maintenance required. The beach was really nice, and the restaurant on the beach had good service & food. Overpriced resort for the current condition

Leisure Family

10/10

Exceptional

19 Nov 2025

Dragos

From the moment we arrived at Diani Reef Beach Resort & Spa, the staff made us feel genuinely welcome and looked after. Every member of the team was warm, attentive and incredibly professional – nothing was ever too much trouble.

What stood out most for us was how personal the service felt: friendly smiles, remembering our preferences, and always checking that we were comfortable and enjoying our stay. They created a relaxed, homely atmosphere while still being very efficient.

The room was spotless and well presented, the grounds are beautifully kept, and the facilities are excellent – but it’s really the people who take this hotel to another level.

We left feeling very well cared for and would happily return. Highly recommended.

Partner

8/10

Excellent

04 Nov 2025

Liviu

yes

10/10

Exceptional

14 Oct 2025

curtis

Me and my wife loved the stay there. The rooms were cool after a long day in the sun, the beds were very comfortable and the staff were all very friendly. The food and bars on the resort are the best we’ve had at a hotel.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Peter

Great beach front.

8/10

Excellent

17 Sep 2025

Kelvin

The customer service officer, purity, was excellent

Business_and_leisure Friends

4/10

Poor

23 May 2025

Roger Charles

Great location but the web site is not reflecting the current condition. The hotel and pool, gardens, accommodation all require total renovation and maintenance.

The hotel suite was dated, poor condition, missing tiles in bathroom, mouldy and generally very tired. The cleaners worked hard and the staff were friendly but apparently the owners are interested in spending the money that is required to refurbish the hotel and ammenities.
The pool bar is empty has no glasses, drinks or staff.

The food is disappointing, cold, incorrect many times and quality overall below par. The menu was very limited and generally the food tasteless. Really wish we didn’t book the hotel and definitely not full board.

We reported several times to the staff but apparently the Chef advised he didn’t care what the customers said he only reported to his boss.

To make it worse the cleaner didn’t lock the patio doors on one occasion and the suite was invaded by monkeys that took everything from fruit, crisps, chocolate, drinks etc… defecated all over the suite, broke glasses and left monkey blood on the floor, bedding, bathroom, etc is was disgusting and took the cleaners 3hrs to clean…. All the affected clothes had to be specially cleaned and as a result I received an infection to my hands resulting in horrible blisters and now been treated by the Tropical Disease Center in London.

Sadly there are much better hotels close by that we visited and wish we hadn’t paid upfront.

Leisure Partner

10/10

Exceptional

22 Mar 2025

Salva

I loved it there

8/10

Excellent

03 Mar 2025

Mateusz

.

Leisure Self

8/10

Excellent

06 Feb 2025

Faisal

Property is kind old but the resort employees did outstanding service for the customers.

Leisure Partner

8/10

Excellent

04 Feb 2025

Nollascus

Al a carte menu is poor
Food served is small

6/10

Pleasant

28 Jan 2025

Scott

The staff were all friendly
The place was 3 star, not 5
Limited fun activities to engage with

Leisure Partner

10/10

Exceptional

28 Jan 2025

Ermias

Hospitable staff and excellent service. The property is not new but still in good shape. We saw monkeys hoping in the big coconut trees from our balcony (seaview). Everything is clean including swimming pool, nice fresh air. We hopped on tuktuk (three wheel motorbikes) to the town (about 2km away) for forex and shopping. We detested the salty shower at first but got used it eventually (just don't drink it).

Leisure

6/10

Pleasant

27 Jan 2025

Verified traveler

This is a 3 star hotel not 5 star. The hotel is dated and the rooms desperately need an upgrade. We had a leak from the AC in our room and there was a strong sulfurous like smell that kept coming from the bathroom. Everything in the rooms and hotel generally is just old. The location is perfect and hotel has so much potential but its very neglected. I wouldn't recommend and this hotel IS NOT A 5 STAR!

Friends_and_family Friends

10/10

Exceptional

23 Jan 2025

Shane

I really enjoyed my time at this hotel.. the beach is absolutely beautiful and the staff were sweet and very helpful

Leisure Self

10/10

Exceptional

22 Jan 2025

Hatice Elif

Staff is extremely nice

Leisure Partner

10/10

Exceptional

04 Jan 2025

Donna

Great stay

The staff were extremely helpful and friendly. We had a great stay, food was very good, toiletries were eco friendly using aromatics essential oils.
Location close to everything you need.

Friends_and_family Friends

8/10

Excellent

20 Dec 2024

Kevin

We liked the group activities like water polo. There was variety of food during dinner. Most of the staff were friendly and the lady at reception ensured we got the honeymoon compliment. They also upgraded our room from standard to deluxe at no extra cost.

Leisure Partner

10/10

Exceptional

20 Nov 2024

Kimberly

Friendly staff

Leisure Partner

10/10

Exceptional

04 Nov 2024

MARAJ

The staff was fabulous. They all made sure our stay was wonderful. The hotel had some repairs being done however it did not interfere with our stay. We had a wonderful time.

Leisure Family

10/10

Exceptional

24 Oct 2024

Abdixakim

Good hotel and food was good staff friendly

Leisure

6/10

Pleasant

18 Oct 2024

Debebe

The hotel has a great location with convenient beach access, and both dinner and breakfast were excellent. However, I was disappointed to be charged extra after booking my second night through Expedia. It seems they don't favor third-party bookings and charge more than the rates listed on such platforms. Despite this, it's still a good place to stay overall.

Leisure Partner

6/10

Pleasant

18 Oct 2024

Debebe

The hotel has a convenient beach access, and both dinner and breakfast were excellent. However, I was disappointed to be charged extra after booking my second night through Expedia. It seems they don't favor third-party bookings and charge more than the rates listed on such platforms. Despite this, it's still a good place to stay overall.

Leisure Partner

6/10

Pleasant

08 Oct 2024

Ian

I don't know how you make your VIP rating because for me the service was only just above average. I spoke with reception about the lack of any hot, even warm water, and finally on the last day got lukewarm water. Meals improved markedly once it went to buffet style. I was also charged 3000 KSH more than the price on there price list for a snorkeling trip and then when inquiring about a jetski ride found them to be 3000 KSH more expensive than the one I found just down the beach. Overall I don't think it was very good value for money.

Leisure

10/10

Exceptional

16 Sep 2024

Amita

Superb stay at Diani Reef, lovely beach, great food..all staff very friendly and welcoming...special mention for the restaurant staff who were fabulous and made us amazing vegetarian dishes...Highly recommend

Leisure Family

10/10

Exceptional

13 Sep 2024

Mercedes

Room had a few tiny roaches in the bathroom. We only stayed 1 night so no terrible. Grounds are nice and clean. Staff very helpfu and attentive. The monkeys stealing food seems to be a bit out of control.

Leisure Family

8/10

Excellent

29 Aug 2024

Nancy

The hotel accommodations though good the rooms need some updating.

Leisure Family

10/10

Exceptional

16 Jul 2024

Christine

Great hotel, courteous staff and wonderful meals.

Leisure Friends

2/10

Poor

11 Jul 2024

Rose

Not clean

8/10

Excellent

08 Jul 2024

Charlotte

Very nice view on the ocean from the room. All staff were very friendly and always willing to help.

Leisure Partner

8/10

Excellent

24 Jun 2024

Yale

It was a good place.

Business_and_leisure

10/10

Exceptional

11 Jun 2024

patrick

I really liked the resort...this was an experience to be remembered for a long time

2/10

Poor

22 May 2024

Stanley

HORRIBLE EXPERIENCE.
CAVEAT EMPTOR - BUYER BEWARE.
I’ve travelled the world and stayed at over 100 resorts and hotels and don’t expect perfection, but Diani Reef Beach Resort and Spa is near the bottom.
In summary, will never return here and do not recommend Diani Reef Beach Resort and Spa.
Diani Reef Beach Resort & Spa is, at best, a 5 out of 10. Compared to other resorts, this is a Motel 6.

1. DO NO COME HERE UNLESS YOU LIKE COLD, OILY SALT WATER SHOWERS. ALL THE POSITIVES WERE NEGATED BECAUSE NO HOT WATER, NO FRESH CLEAN WATER. IT’S A DISGRACE.
2. ONLY COLD, OILY SALT WATER FOR SHOWERING THE WHOLE STAY.
3. DECEPTIVE ADVERTISING. FULL BOARD IS A SCAM.
4. NOT WORTH $180 USD PER DAY.

*A summary and a full write-up with the Good, the Bad and the Ugly are below.

If I had known or they had decently posted on their website about the water and shower situation I would never have come here. I did not expect extreme luxury, but at least the basics for $180USD per day. This is the only resort and spa in the world without fresh, hot clean running water. The staff are not the problem (they are all fabulous), it’s the ownership and senior management. Previously, I’ve stayed at Southern Palms in Diani, Severin in Nyali, La Mera and an Airbnb in Shanzu for 3 months. They are all Michelin 5 star resorts compared to Diani Reef Beach Resort & Spa. I am a seasoned world traveler and have also been four times to K

Leisure Partner

6/10

Pleasant

10 Apr 2024

Lauren

Hotel needs a serious renovation. The elevators do not work, there is no water filtration system, and the entire resort is outdated.

Leisure Family_with_children

10/10

Exceptional

16 Feb 2024

Sabina

Recommended stay

Very good resort with great rooms, swimming pools, good breakfast ( buffet) would recommend, the only issue was that you can't open the window at night as there is no misquoters ( nets on the windows)

Friends_and_family Family

6/10

Pleasant

03 Feb 2024

Benedict

It’s an average hotel, the rooms, staff and food is average for the price

Business_and_leisure Family

2/10

Poor

01 Feb 2024

Michelle

Beware** Horrible Experience

Beware*
This hotel is a 2 star at best
No hot water during our stay even after they moved our room, poor customer service, poor management, they yes you to death and do nothing to solve your problem. Our bathroom had hair all over it upon check in, door lock malfunctioned, locked out of our room multiple times, food service is below average, restaurant was out of half the items on their menu, hotel and rooms are outdated, pictures on we site are very deceiving, Very disappointing, would not recommend.

Partner

10/10

Exceptional

01 Feb 2024

Marina

The staff were approachable and kind. Entertainment was good.Overall my stay at the property was good and I recommend this place. My only concern is if they can upgrade the bathrooms

Leisure Family

10/10

Exceptional

30 Jan 2024

Elly

Amazing!

Leisure Partner

10/10

Exceptional

21 Dec 2023

Samuel

Definitely would do it again.

Leisure Family

8/10

Excellent

20 Dec 2023

Nancy

I liked breakfast, dinner was good. We had adequate water for drinking in the room.I also liked service at the swimming pool.

I did not like the bed and the bedsheets. There were inordinate delays in room cleaning.

Leisure Partner

10/10

Exceptional

28 Nov 2023

Howard L.

Best vacation EVER!... Where do I begin... This resort far exceeded our expectations, in so many ways... We looked forward to each and every day that we were there, and we really hated to leave... First and foremost, the staff was excellent... The food 😋 was soo good... All three meals were buffet style and each meal had so many choices... There were mini bars throughout the resort, to include being served on the beach... Lastly, but certainly not the least, were the beautiful monkeys, who were so gentle... We can't wait to return next vacation, and we will definitely stay much longer... Thanks for the opportunity to share...

Leisure Partner

10/10

Exceptional

01 Aug 2023

Alfred

The ambience of the hotel does it for itself. It's in a great location. There are so many places within the property where couples can feel cozy. There are ample seating areas.

The friendly staff sets this place apart. There is a mixture of young people on the staff and seasoned employees. You can feel relaxed while there. If you decide to hit the beach, expect to be solicited to purchase items by the locals. There is a private area provided by the property where you wine be disturbed.

All of the meals are top notch. I also trust the management here. There was a slight issue but they made sure I was taken care of and accommodated.

Leisure Self

10/10

Exceptional

18 Jul 2023

George

Coming next!

Business_and_leisure

4/10

Poor

13 Jun 2023

Elie

Staff exceptionally nice and friendly, but there was a water problem that lasted for 24 hours and communication was so bad about it, there was no running water at the batthroom which made it hard to stay at the room with no shower and no flushing water for toilet.
the communication from management was so bad and didnt know how to handle this issue. despite that the condition of the bathroom itself was so bad.

Leisure Self

4/10

Poor

21 Apr 2023

Marios

A grand old hotel, but well past its prime

The hotel looks, from the outside, like paradise - well built, connected to the environment, beautiful spaces. Unfortunately, this ends when you enter the rooms - clearly left from the 1970s and despite the really immense efforts by the staff to maintain them, they are really, really old. Oxidised metal surfaces, doors not closing, crumbling ceiling panels, rock-hard mattresses, a pervasive smell of damp. Some surfaces obviously are damaged enough and are simply painted over. No hot water throughout the morning (usually only available after 2pm) and the water was (because it's desalinated) horrible to the taste. Also, breakfast was bland, most of the time cold and largely flavourless. BUT, the staff are mostly amazing, friendly and they will do everything they can to make your stay comfortable.

Partner

8/10

Excellent

11 Apr 2023

shakira

Dinners and swimming pool

Leisure Partner

4/10

Poor

30 Mar 2023

Fergus

The staff were great, breakfast was good, however the resort is in need of a massive make over. The rooms,furniture and facilities were very old and tired looking. The bathroom had salt water. The restaurant had limited choice and the food was ok but nothing special. I know this is east Africa, but the room rate is poor value for money. This stay was a second honey moon for my wife and I, the time together would of been better if we just stayed home.

Leisure Partner

8/10

Excellent

15 Jan 2023

evan

Overall the staff was courteous.

Leisure Friends

10/10

Exceptional

24 Oct 2022

Samuel

The beach is not crowded. You can enjoy a quiet walk and pick sea shells. The residents at the beach are friendly and helpful.

Self

6/10

Pleasant

19 Sep 2022

Abdikarim

It is an ok hotel

Leisure Family

10/10

Exceptional

01 Sep 2022

osman

Only issues we had were the room keys. The key sensors are old as hell and broke multiple times at our stay..

Business_and_leisure Friends

6/10

Pleasant

18 Jul 2022

Frederick

Excellent buffets

Location is excellent as right on the beach. As it’s a resort there’s a lot of kids and also lots of live entertainment which may be a distraction if you want some quiet.

Rooms are a bit old and the amenities don’t always work.

The water in the tap and shower is very salty and so feels rather uncomfortable. Even the sheets smell of salt!

Excellent buffets if part of your package.

Beware of the monkeys! They grab your food whilst dining!

Friends_and_family Friends

4/10

Poor

11 Jul 2022

Nico

would not bookd again

After 6 Days of Safari we were looking forward to some comfort as it seemed to be a 5* Hotel. We were a bit disappointed, the Hotel facility is really old, pool is so-lala, the rooms are not in a good condition, we had to change room as not even TV was working. also, very salty water (we have been told its normal in Diani though) and it was quite noisy until late at night.

The buffet was OK, but really not what you expect from a 5* hotel - and i am aware you can not compare to europe - but if you do, its really a 3* hotel.

The best thing was the staff - super friendly although a bit slow at time..but thats ok, its holidays.

however, i would not come back here as too many small things were not as expected. if you book and expect a 3* hotel, you might enjoy it but dont expect a 5* facility here.

Friends_and_family Friends

6/10

Pleasant

02 Jul 2022

Phillip

The check in process takes a very long time. It appears that your room is not ready upon arrival, you will have to wait until a room is prepared for you. The staff gets you checked in promptly but then waiting about 30 minutes ( or more) for a room is just too long.

6/10

Pleasant

01 Jul 2022

Jo

Property was maintained but had need for renovations. Elevator not working full time. Beach was great.

Leisure Friends

10/10

Exceptional

01 Jul 2022

Doris

We stayed in a junior suite which was very nice. We were on the top floor, two flights up with the elevator on the other side of the property (and it did not work reliably); however, the stairs are not difficult to climb as there are not that many and they are not steep. The beach and Indian Ocean were beautiful but you cannot plan to frolic there because there is a strong undercurrent. The beach is nice but the winds can be strong. The pools are nice. Our stay was a relaxing way to end our visit to Kenya.

Leisure Friends

6/10

Pleasant

30 May 2022

Sahrah

This resort should be considered a 3 star resort and not a 5 star. The room and especially the bathroom was run down and old. Besides needing an upkeeping, the staff were welcoming and nice. It’s in a great location in front of the ocean.

Leisure Family

10/10

Exceptional

07 May 2022

Phelix

Awesome -ness

Am glad I chose diani reef for my stay and do I'll give it 10/10 from very friendly staff that ensure your comfort, the view from the hotel is awesome the rooms,the beach and everything...
I'd reconsider it upon return😊

Partner

8/10

Excellent

25 Apr 2022

Robert

Just OK

Leisure Family

6/10

Pleasant

21 Apr 2022

Christopher

Definitely in need of renovations as over all condition of room was mediocre, especially the bathroom. Toilet was very hard to flush, and the bathroom felt dirty, dirty clothes line. Patio door would not close properly so there was a gap allowing bugs in. Fridge seemed to be overheating, very hot in the cupboard.

Dinners at the beach bar were nice and the staff were very friendly.
This was a RIU standard hotel in its day for sure but it needs updates to bring back life to it.

Leisure Friends

8/10

Excellent

19 Apr 2022

Andrew

Quite a lot of renovation work going on but being done discretely. Fantastic location for beach lovers (mind the sea urchins) and would like to go back when it has been restored to it's pre-covid glories. Dining is limited to a buffet (didn't try) or a beachside restaurant that doubles up as a dance venue, so there wasn't anywhere to have a quiet meal. Staff very good, prices not unreasonable for the venue and food was OK. I was there on business but would have happily enjoyed a family holiday there.

Business Self

8/10

Excellent

07 Apr 2022

Anne

I love Diani reef.
I wish they would consider giving residents instead if asking your room number every time you try to go somewhere like you are tress passing.

Business_and_leisure Family

10/10

Exceptional

18 Feb 2022

Randolph

Courteous and professional staff. Excellent service

Leisure

10/10

Exceptional

16 Feb 2022

Nicola

There was nothing I could fault about this hotel for the money we paid. It was fantastic.

Leisure Family

8/10

Excellent

06 Feb 2022

Dorian

Nice enough. Monkeys get a bit over zealous at times and will even enter your room if you leave the balcony door open and are not looking. But they do add to the exotic flavor of the resort. The food was good and the room was fine. All in all a very nice place.

Leisure Partner

10/10

Exceptional

10 Jan 2022

Mercy

I had a wonderful time which was made by mostly the entertainment at night dancer by name Elizabeth was extremely entertaining the dj was also very good, the bar man at the pool was very friendly but the buffet need to improve on talking to the guest when serving them food .rather than that is the best hotel ever, I would recommend it and I will definitely come back

Leisure Family

10/10

Exceptional

06 Jan 2022

YE

The location of Diani Reef Beach Resort & Spa is excellent. Just a minute walk from the room to the beach. Most rooms are toward the ocean and the views are wonderful. Staff are very friendly. New Year Eve Gala Dinner is awesome with lovely band and a variety of food. Very satisficed with the stay in Diani Reef Beach and thanks very much to Expedia to arrange the booking.

Leisure Partner

8/10

Excellent

03 Jan 2022

Wone

Overall a pleasant experience over the festive season. The rooms need refurbishing though, particularly the bathrooms. The staff were pleasant except just one person but that i believe is his personal character flaw as opposed to the hotels fault.

There aren't enough sunbeds and there was always a struggle to find one as some guests would selfishly reserve some even though they'd barely use them during the day. The hotel needs to look into getting more sunbeds to cater for the peak seasons.

Leisure Partner

2/10

Poor

13 Dec 2021

eframe

Everything was terrible. Room was not clean and has a smell of a house with mold. There was no electricity the whole day Sunday to use AC, charge phone and laptop etc. seems like the electricity was turned off intentionally to save money while guests are suffering. The towels are long overdue and dirty and so are the bed sheets and comforters. I WILL NEVER GO BACK and also mad at Expedia for not checking on the properties it recommends.

Leisure Partner

8/10

Excellent

12 Dec 2021

Isaac

Great place, great fun.

Leisure Family

10/10

Exceptional

25 Nov 2021

George

The Hotel Staff especially Susan were top notch in making sure my stay was perfect!

Leisure

6/10

Pleasant

24 Nov 2021

HODEN

I did

Leisure Self

6/10

Pleasant

12 Nov 2021

wallace

I did not like the food Option and the condition of the rooms

Family_with_children

8/10

Excellent

25 Oct 2021

Anne

I like the staff. Other than the pool bar attendant who was discriminatory, everyone else was great.
Muhammed at front office was exceptional.

Business_and_leisure Family

10/10

Exceptional

08 Oct 2021

1233

Everything was good

Leisure Family

10/10

Exceptional

07 Oct 2021

Sarah

My husband and I spent 5 days at Diani Reef Beach Resort and Spa. We had a very relaxing time. The airport pickup and drop-off were so smooth. Our driver gave us a lot of insight into the region. Our check-in was easy and Samual, at the front desk, was always around to help. Susan is so pleasant! She booked us a beautiful sunset river excursion and also connected us to in-room covid testing prior to our departure. It was so simple! My husband did a couple of one-on-one workout sessions with Cedrick in the gym and he was happy with the instruction.
Although half the hotel was under construction you don't even notice. There were some points when we felt like we had the entire resort to ourselves. We are both looking forward to returning with our children soon.

Leisure Partner

8/10

Excellent

05 Oct 2021

Gertrude

The beach was fantastic, the evening entertainment was great.The location is superb.

The pick-up price from the airport was quite expensive considering that we could use Uber.

Leisure Self

10/10

Exceptional

19 Sep 2021

Adelaide

The staff where super nice and helpful

Leisure Friends

10/10

Exceptional

06 Aug 2021

Verified traveler

I like their beach

Leisure Partner

2/10

Poor

03 Aug 2021

Verified traveler

First time guest

The musty bathrooms and towels that were originally white now a color I can not describe doesn’t give a five star vibe. The meal at the outside cafe was a nightmare. I ordered fish which tasted like a chewey overcooked oily chicken. The mashed potatoes tasted raw paste. Needless to say the few bites I took were enough to upset my stomach. Too many people standing in the buffet kitchen looking at you when you try to get food like you are doing something wrong. It can be intimidating. I went there to have a quiet get away and I had high expectations.

Self

8/10

Excellent

29 Jul 2021

Verified traveler

The staff was very friendly and they were respectful and helpful. The buffet selection was perfect.

Leisure Family

8/10

Excellent

24 Jul 2021

Verified traveler

Liked:
-The hotel was clean and the staff were well trained.
-The breakfast was great! Variety and quality was good.
-Dinner was good overall but most of the meats were over cooked and dry.
Dislike:
-Water situation is a struggle. We were always out of water, you get 2 small bottles a day the rest you have to buy. And you can't bring outside water in. This I really didn't like!
-The meals can get crowded or maybe it was just bad luck for me. But one morning I couldn't get any thing from the grill section(eggs, omelette, etc) there were 20 people in the queue!

Leisure Partner

6/10

Pleasant

18 Jul 2021

Verified traveler

The linen looks outdated (old) - the hot shower did not reach good temperature and the pressure was also not enough.

Self