Jacaranda Indian Ocean Beach Resort

Kenya , Mombasa
MOMBASA, South Coast
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50 reviews shown

8/10

Excellent

16 Jan 2026

Nadine

Clean room and staff

Business_and_leisure Self

10/10

Exceptional

08 Dec 2025

Zarak

Loved the beach front Rooms and the staff were great. Enjoyed the food too but mostly enjoyed the quiet and amazing views from the room plus was lucky enough to see the moon rise beyond the ocean line during dinner outside

Friends_and_family Family

8/10

Excellent

01 Dec 2025

Nadine

Amazing staff

10/10

Exceptional

14 Aug 2025

Jacquie

Food access to ocean

Leisure Family_with_children

6/10

Pleasant

02 Jul 2025

Jigar

It is a good property with an excellent location. The property sits right on the beach so the rooms directly face the sea and beach. One can simply step out of the room into the beach. Be mindful that it is not a private beach but the hotel's position is such that there are no outsiders in the beach. The rooms are basic and have air-conditioners. Having said that, the water pressure in the bathroom is very low so one can't have a good shower. On top of it, the tap and shower water is salty so those who allergies, kindly refrain. The hotel has one restaurant with a limited menu. The buffet breakfast is good with a wide spread. For local transport, Uber is easily available.

Leisure Family

10/10

Exceptional

18 May 2025

Crystal

The staff was amazingly friendly and courteous. The food was delicious! The entertainment top tier. The resort gives you all the reasons to stay forever! I really enjoyed my stay

Leisure Partner

8/10

Excellent

02 Mar 2025

Vera

Very good stay

Leisure Partner

10/10

Exceptional

24 Nov 2024

John Paul

It was first time to stay at Jacarandas. We chose it to celebrate our 50th wedding anniversary, and we were very pleased. It came highly recommended by friends that have oftentimes stayed here. Staff was excellent, professional, and always helpful. We will continue to recommend and return ourselves.

Leisure

8/10

Excellent

17 Nov 2024

John

More private beach than the other resorts in the area

Leisure Partner

6/10

Pleasant

28 Jun 2024

Anthony

The property is absolutely NOT disability friendly at all. It was even impossible to get a cushion for the rattan patio chair outside of our room, despite repeated requests. This made the beautiful patio otherwise useless. The internet is completely useless as well. I’ve traveled the world, but cannot recommend this place. However, the staff is amazing.

Leisure Family

10/10

Exceptional

25 Jun 2024

Mathew

Amazing place!

Amazing

Business

6/10

Pleasant

29 Dec 2020

Anne

The hotel is in a prime location but could benefit from a major facelift. Staff are nice and offer friendly service

Friends_and_family Family

6/10

Pleasant

24 Dec 2020

Verified traveler

Staff are friendly but the property lacks maintenance

8/10

Excellent

21 Feb 2020

Verified traveler

A couple of the staff were very rude..but overall it was very nice.

Leisure Self

10/10

Exceptional

12 Feb 2020

Nick

Gorgeous beach.

Great service, good location and good value.

Business

10/10

Exceptional

29 Jan 2020

Verified traveler

Quiet and peaceful. Beachfront rooms are excellent locations. Excellent beach. Good swimming pool. Very good food. Supersport sports channels and very good TV reception in each room. Afternoon tea and cakes served by the pool.

10/10

Exceptional

29 Jan 2020

Verified traveler

We liked the place for its serene nature, very clean beach and a quiet to place to relax. The food was good and there was a good entertainment programme with an in-house team of entertainers. The only area of concern for us was that the bathroom water was hard and the soap provided could not lather well for a good shower. Proximity to local shops was helpful and we were able necessary supplies. Another concern is drinking water - the hotel provides 500ml of water a day and if you require more you will have to pay for it! This I think is something they could look into given the warm weather that requires frequent rehydration

Leisure Partner

8/10

Excellent

30 Dec 2019

Verified traveler

The food needs a i little bit of improvement. First 2 nights the dinner was sub par for international standards. Not too sure if it's because there weren't too many guests at the time. It did improve as more guests came but it should always be good.

Leisure Family_with_children

8/10

Excellent

06 Dec 2019

Verified traveler

The property has extended beach access, great breakfast options and iconic baobab trees

Business_and_leisure Friends

8/10

Excellent

18 Nov 2019

DIALOGUE

The beach and gardens are magnificent. The chef is awesome and staff friendly

Leisure Partner

8/10

Excellent

19 Sep 2019

CHANTELLE

The hotel staff was awesome. They even made a cake for me on my birthday.

Friends

8/10

Excellent

02 Sep 2019

Ahmed

Mombasa south Coast vacation

Hotel location is very good and the beach is beautiful.
The staff are friendly but the breakfast and dinner room for improvement

Self

8/10

Excellent

25 Aug 2019

Verified traveler

A beautiful place, lovely location and the rooms were very nice. A great place to relax. This is a place I would definitely go back to.

Leisure

10/10

Exceptional

10 Jul 2019

Selamawit T.

Beautiful place!!!

A beautiful resort with all more than necessary amenities. Delecious food, nice view, quiet and spotlessly clean. I mean, what do you want?! Stay at Jacaranda and I am sure you will remember the name for a long time to come.

10/10

Exceptional

22 Jun 2019

Verified traveler

The staff here are brilliant and can't do enough for you. Food was good, the pool was great, and all our rooms were lovely with a great view of the beach. Staff helped arranged transport back to the airport.

Leisure Family

6/10

Pleasant

19 Jun 2019

Verified traveler

Price/quality has dropped

Check in was rather bad than helping. after 45 min waiting and explaining the 3rd time she's waiting for a feedback I decided to have a drink. The rooms were shown in the picture were not the room I got. I stayed in the same hotel before, food wise a full step down in offer and variation. There was no meal without finding empty trays...asking for do you have more of this and that. Pool guard was very friendly and willing to help. Waiters....2 out of 10 cut at least bring a smile in their face. the remaining seems not very interested. I wouldn't go again.

Partner

8/10

Excellent

13 May 2019

Nick

IOBC Super

Great part of Diani Beach, good walks and wonderful sea views.

10/10

Exceptional

30 Jan 2019

Verified traveler

Exceklent detached beach cottages close to sea front.

Leisure Partner

10/10

Exceptional

09 Nov 2018

Carlos

Great spot in Diani Beach

Stayed at this resort for two nights after five days safari.
Great place to relax. Staff was very attentive to my questions and helpful.
As it is located at the end of Diani beach, it is away from crowds and disruption from locals.
Breakfast buffet is basic but good enough, your choice of omelet is available.
Premises are well kept and maintained.
Glad I chose this resort before my return to Canada.
Would visit again.

2/10

Poor

26 Oct 2018

Osama

Never again

The hotel is in terrible need of renovation and staff needs tons of training, especially reception who seem to have forgotten to give me a wake up call twice!

Food is horrible and tasteless. Breakfast buffet is worse the dinner. I once asked for hard boiled eggs and the woman didn’t even look at me and told me to wait a minute!

Wifi is really bad. At least in my room. I found a dead cockroach in my room! And at first, I actually had to ask for my room to be cleaned.

There are a few good people at this hotel: daisy at the beach bar is doing her best and always smiling and the pianist at dinner.

And just so people don’t think that this is a one off, I went to this hotel twice last January and November and had no complaints. Now it’s just awful.

8/10

Excellent

12 Oct 2018

Nick

Relax on the beach.

Great location for beautiful walking and swimming.

10/10

Exceptional

10 Aug 2018

Susan

Lovely stay

Such a lovely stay. Much nicer than I expected. Very pretty outlook right on a very quiet stretch of beach. Great pool and not at all busy. Very friendly and helpful staff really enhanced our stay. Very decent breakfast and evening meal. Plenty of choice. Needed a break and wasn't disappointed. Staff on hand to shoo away the monkeys.

Family

8/10

Excellent

03 Aug 2018

Verified traveler

Nice hotel, close to the beach, food was good, perfect for families with children.

10/10

Exceptional

02 Jul 2013

Paul

Ideal quite oceanview getaway hotel!!

If you want to enjoy a private and quite place on the Indian Ocean, this is the place! The beach is still unspoiled and you can swim most parts of the day. No hawkers or noise, and the hotel staff are very pleasing and ready to make your stay unforgettable. The food was nice and varied. Internet is available at a reasonable price and works well. I will certainly try to come again, thank you!!

2/10

Poor

26 Jun 2012

Verified traveler

not worth it

for all it's pretense, this place has lousy service and doesn't care about the customer. Staff was rude repeatedly, breakfast closes at 9, and check out is at 10. Terrible for holiday. evidently they are under the impression this is a business hotel....oh but wait, the internet didn't work either......

10/10

Exceptional

05 Feb 2012

Ola

A great place to stay at the South Coast

A couple of years ago, we walked along the beach and had lunch at Indian Ocean together with some friends, and we all liked the place, which is on the northernmost end of Diani beach. This time we would try the place and booked a seafront room. The place is one of the best places I have stayed at on the Kenyan coast since I was here for the first time in 1978. Quiet, comfortable and friendly. Not too big, not too small. Very close to the beach. Almost no hawkers on this part of this . That is an important asset for this place. On the not so positive side I could mention that the pool is not especially big, however, the water was of good quality. For eating, the small a la carte restaurant that costs a bit more is to be preferred to the more standard buffet dinner.

6/10

Pleasant

02 Jan 2012

Connie

Good beach

We booked here because it would allow for partial week reservations during holiday season, and we only had few days for beach experience. I picked it for recommendations on beach, and would stand by that choice. However, the place is pretty \"worn\". Very nice pool; and good air conditioning plus generous veranda in ocean side units...although not really \"ocean front\" (ours was across a lawn area before the beach but did look to sea rather than other units.) I think the large number of people and predictable buffet food was biggest obstacle to considering this a luxurious spot. Best food was available for separate costs at Ocean Terrace cafe by the pool. Hotel beach bar at north end of beach sells beers for half the price compared to the waiters on the beach...nice if you are set up at that end. The beach is gorgeous..but all of Diani is that way. Probably good family spot, but not well maintained enough to be a romantic getaway in my book. Service people were very nice, and driver Stephen Maina is superb: great driver, reliable, helpful. Good policy is that they will credit you back if you do NOT eat dinner there. There were false charges on mini bar to our room but we could not delay our exit to airport in order to sort it out with the manager so just paid it and left.

8/10

Excellent

19 Nov 2011

Verified traveler

kenya beach

great location hotel is geting a little old,food decent

8/10

Excellent

19 Jul 2011

Verified traveler

A beautiful resort

This was a beautiful place, great sandy beaches and warm water. The resort personnel was very friendly and accommodating.
The two downfalls are the distance from the airport, costing 5,000 shillings and taking about 2 hours and the hustlers on the beach. Taking an early morning walk along the shore was not as enjoyable as it could have been due to locals approaching to sell something.
But the resort and the grounds are maintained well and I would recommend this lovely place.

4/10

Poor

09 Jul 2011

Eli

Needs rennovating!

The hotel is in a nice location yet the rooms are run down, food average and expedia rates didnt secure the best views! A lot of big and noisy groups too.

10/10

Exceptional

11 Mar 2026

Vincent

Tout était parfait!!

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Julie Martine

Hotellet var skønt og personalet flinke. Opbygningen af hotellet var eminent, det føltes slet ikke til at være særlig stort.
Man kan måske diskutere om værelset egner sig til en ekstra opredning. Det blev meget crowded og myggenettet fungerede ikke rigtigt, men til prisen kan vi bestemt ikke klage!!

Friends_and_family Family

2/10

Poor

12 Dec 2025

Luca

Unico aspetto positivo l'aspetto esteriore della struttura. Camere vecchie e pulizia quasi assente, tappeti sporchi, doccia incrostata di calcare, asciugamani logore e cuscini impolverati. Il cibo senza infamia ne luce lode, in 3 giorni ci sono state proposte sempre le solite cose. Area piscina carina ma credo che bisogna rispettare chi voglia rilassarsi e non permette alle persone di giocare col pallone, colpendoti ripetutamente. La spiaggia é molto carina ma andrebbe pulita, plastica e mozziconi di sigaretta ovunque. Ultima nota decisamente negativa, il personale delle pulizie ha aperto i nostri bagagli, rubando dei soldi. Il personale non ci é sembrato dare la giusta importanza all'episodio e il manager completamente irreperibile.

Partner

8/10

Excellent

27 Nov 2025

Peter

Trevligt och bra ställe. Utbudet av mat kan vara bättre.

Friends_and_family Friends

10/10

Exceptional

08 Oct 2025

Frank

Wir waren bereits zum 2. Mal in diesem paradiesischen Resort. Wie fast in jedem Hotel am Diani Beach wären auch hier einige Sanierungen notwendig. Aber die Lage der Villen am Strand ist einfach unschlagbar und machen das Defizit in den Badezimmern wett. Wenn Diani, dann Jacaranda.

Friends_and_family Friends

10/10

Exceptional

14 Jul 2025

Frank

Super Preis-Leistungsverhältnis

Wir kennen schon einige Hotels am Diani Beach. Dieses Hotel wurde uns während einer Golfrunde auf dem Diamonds Golfplatz als Geheimtipp empfohlen. Und wir geben diese Empfehlung gerne weiter. Sicher hat auch dieses Resort einige Sanierungsaktivitäten nötig. Die kleinen Villen direkt am Strand sind jedoch wahre einfache Schmuckstücke. Die Mitarbeiter sind sehr freundlich und das Essen ist absolut gut. Wir kommen wieder…

Friends_and_family Friends

8/10

Excellent

03 Jun 2025

Frode

A great place to stay

This was a very nice place to stay. Clean with friendly and helpful staff. Very good food and close to the beach. The only negative thing was that we sometimes had warm water and sometimes not. But overall, very satisfied and we are coming back.

Partner

6/10

Pleasant

08 Jul 2024

DARIA

La posizione sull'oceano rimane magnifica, purtroppo non il servizio complessivo dell'hotel rispetto all'eccellenza che avevo apprezzato anni prima. Perfetto invece, per arrivare all'hotel ho utilizzato [email protected] affidabile e fantastico autista e guida anche per tutto il soggiorno.
The oceanfront location remains magnificent, unfortunately the hotel's overall service does not compare to the excellence I had enjoyed years earlier. Perfect however, to get to the hotel I used [email protected] reliable and fantastic driver and guide also for the whole stay.

Leisure Self

6/10

Pleasant

17 Mar 2020

Gunnar

Nice hotel with need of improved service.

Service rather poor. Emplyees not trained. Long time to wait when you order food.
The pool is very shallow....more for children. The hotel has a arabic..Indien architecture....many rooms with different categories. Its nice it's situated right on the edge of the beach.

Partner

8/10

Excellent

20 Feb 2020

Liselotte

dejligt og afslappende ferieophold

Dejligt sted for afslapning. Et ungt team af dansere lavede flotte opvisninger. Maden var primært lagt an på buffeter , mindre udvalg af a la carte. God morgenmad. Meget venlige medarbejdere.

Partner