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Neptune Village Beach Resort & Spa

Mombasa · Kenya

Neptune Village Beach Resort & Spa Jhq6+252 KenyaView location

8.0/10Excellent43 Reviews
Cleanliness7.4/107.4
Service8.6/108.6
Comfort6.8/106.8
Condition7.8/107.8
Neighborhood7.2/107.2
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Neptune Village Beach Resort & Spa

With a stay at Neptune Village Beach Resort & Spa All Inclusive in Diani Beach (Galu Beach), you'll be within a 15-minute drive of Diani Beach and Colobus Conservation. Make yourself at home in one of the 78 air-conditioned rooms featuring refrigerators. Rooms have private balconies.

Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Entertainment
Beach services
Non-smoking
Childcare
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Beach nearby No cribs (infant beds) available By ocean Travelife Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • You need to know
    • No pets and no service animals are allowed at this property.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Swahili

    English

    Italian

    Polish

    French

Nearby attractions

Galu Kinondo Beach 0.9 km / 0.5 mi
Colobus Conservation 2.4 km / 1.5 mi
Kinondo Beach 3.6 km / 2.2 mi
BoraBora Wildlife Park 3.6 km / 2.2 mi
Diani Beach 3.8 km / 2.3 mi
Kaya Kinondo Sacred Forest 4.1 km / 2.6 mi
Pintadera Beach 5.4 km / 3.4 mi
Diani Snake Park 9.1 km / 5.7 mi
Chale Beach 9.6 km / 5.9 mi
Kongo Mosque 12.6 km / 7.8 mi
Tiwi Beach 18.2 km / 11.3 mi
Shimba Hills National Reserve 18.9 km / 11.8 mi
Mombasa Marine National Park 36.3 km / 22.5 mi
Holy Ghost Cathedral 39.1 km / 24.3 mi
Two Tusks 39.5 km / 24.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Neptune Village Beach Resort & Spa

8.0
Excellent
43 Reviews
Cleanliness
7.4 /10
Service
8.6 /10
Comfort
6.8 /10
Condition
7.8 /10
Neighborhood
7.2 /10
Amenities
8.2 /10
20 reviews shown
8/10
Excellent
20 May 2026
Eunice
Great place to stay for vacation. However they need to have a variety of foods and drinks even if it's low season.
Friends
6/10
Pleasant
11 Apr 2026
Raj
Customer service at the reception could be worked on. The staff seem to go good at everything on the computers but when dealing with people and concerns there’s a lack of skill.
Partner
10/10
Exceptional
14 Nov 2025
Michael
Great
6/10
Pleasant
07 Jul 2025
Afrim
Value for money was not good. We paid a lot for whet we got.
Business_and_leisure Family
8/10
Excellent
18 Nov 2024
Susan


It is a very beautiful and well thought resort. The access to the sister resort is an awesome and welcome change to the monotony of the resort.
Leisure Family
10/10
Exceptional
19 Sep 2024
ANNET
Workers are lovely
Leisure Family
10/10
Exceptional
05 Aug 2024
SAMIRA
Good staff
10/10
Exceptional
29 Apr 2024
Douglas

Outstanding

Wonderful staff and excellent facilities!
4/10
Poor
31 Jul 2023
Michael
Way too many flying insects on, yes, on the food.
Flies at the dessert stations...flies at the tables when eating.

Hot tubs are accessible only when purchasing spa services. And the hot tubs were tiny, fits 2 only.

I did not feel comfortable using the beach, too many unknowns approaching you.

Insect, fruit flies in the rooms.

Light switches are confusing.
Leisure Self
10/10
Exceptional
23 Feb 2023
Randy
The staff was so very friendly and helpful!
Leisure Partner
8/10
Excellent
09 Feb 2022
Darnis

Great food and spa

Great food staff friendly. Some repairs need around property. The spa was one of the best I have gone to.
Partner
8/10
Excellent
28 May 2021
Verified traveler
This is my second time staying in Neptune. I booked a room at Neptune Village again however it was closed at this time due to covid. We stayed in a room in the “village” but all the facilities are closed. We used all the facilities in the “palm.” The first we arrived, all meals were ala Carte as there wasn’t many guests staying. On the second day and onwards, the meals were buffet.

The rooms are spacious however it definitely needs an upgrade. We stayed in Room 8 which has the best view of the sea and the palm amenities.

The staff was fast when replying to my queries and requests.

Leisure Partner
8/10
Excellent
17 Dec 2018
Verified traveler
Nice place for a holiday, especially good for families with young children. The towels and bed sheets are worn out, shower has litttle pressure and the swimming pool closes at 6pm everyday for treatment - no wiggle room here. Its understandable for the safety of the children, but the adults miss out on hanging around the pool and bar pool till late. Overall, good place to stay
10/10
Exceptional
06 Jun 2018
Ruben
One of the most beautiful experience in all my life ;-) GREAT!
4/10
Poor
04 Jan 2018
Verified traveler

Basic but had a relaxing break

Probably would not go back but was ok. Needs better deco and more efficient bar staff.
8/10
Excellent
04 Dec 2017
Peter
Very good location, and fairly good accomodation arrangements. The staff was awesome!
Partner
8/10
Excellent
21 Jun 2017
Sophie

Wonderful stay for couples, families, & groups

Neptune is a fantastic place to stay- easy to get to from ukunda or mombassa (longer drive). The hotel is right on the beach (though all the beach chairs are on the grass above the beach), and the beach is gorgeous and well maintained. Security is always around. There are multiple restaurants, bars, and even a snack bar, to ensure everyone's needs are satisfied. Activities organized during the day and at night for those that are interested, water sports, fitness.. The hotel staff is extremely kind and attentive. they will come ask if you need anything, even when laying on lounge chairs, and will provide support as needed. I got sick one day and most staff came to see me to ask how I was feeling, were attentive to food and drinks as I needed...incredible. Some even speak german, french and various other languages..
Any of the three neptune hotels on sight are great-and interconnected.
Partner
8/10
Excellent
07 Jan 2017
hatim

nice hotel

pleasing experience, would go back if rate is lower.
6/10
Pleasant
05 Jan 2017
Verified traveler

Beach front location

The stay was ok. Hotel staff generally slow to respond but the food was great.
Partner
8/10
Excellent
23 Jul 2015
Ricardo Jose
Nice place
Family

Location & surroundings

Neptune Village Beach Resort & Spa
Neptune Village Beach Resort & Spa Jhq6+252 Kenya, Diani Beach, Kenya

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