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Courtyard Kalamazoo Portage

Kalamazoo - MI · United States

400 Trade Centre WayView location

8.6/10Excellent845 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort9.2/109.2
Condition8.8/108.8
Location9.0/109.0
Neighborhood9.0/109.0
Value8.4/108.4
Amenities7.8/107.8
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Courtyard Kalamazoo Portage

Don't miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.

Satisfy your appetite with American cuisine at The Bistro, a bistro which features a bar/lounge. Dining is also available at the coffee shop/cafe. Cooked-to-order breakfasts are available for a fee. Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Portage?

This hotel has 600 square feet (54 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite. Make yourself at home in one of the 90 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your room comes with a pillowtop bed.

Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Distances are displayed to the nearest 0. 1 mile and kilometer. Portage Creek Bicentennial Park - 2. 4 km / 1.

Read more about this hotelShow less

5 mi- Crossroads Park Shopping Center - 2. 9 km / 1. 8 mi- Milham Park Golf Club - 2. 9 km / 1. 8 mi- Air Zoo - 4. 3 km / 2. 7 mi- Western Michigan University - 6 km / 3.

7 mi- Bank Street Farmer's Market - 6. 3 km / 3. 9 mi- Kalamazoo Institute of Arts - 6. 3 km / 3. 9 mi- Bronson Methodist Hospital - 6. 5 km / 4. 1 mi- Kalamazoo State Theatre - 6. 6 km / 4.

1 mi- Bronson Health Care Group - 6. 6 km / 4. 1 mi- Farmers Alley Theatre - 6. 9 km / 4. 3 mi- Wings Event Center - 7 km / 4. 4 mi- Kalamazoo Valley Museum - 7. 1 km / 4. 4 mi- Kalamazoo College - 7.

2 km / 4. 5 mi- James W. Miller Auditorium - 7. 4 km / 4. 6 mi. The preferred airport for Courtyard Kalamazoo Portage is Kalamazoo, MI (AZO-Kalamazoo-Battle Creek Intl. ) - 4. 4 km / 2.

With a stay at Courtyard Kalamazoo Portage in Portage (Crossroad Park), you'll be within a 10-minute drive of Western Michigan University and Portage Creek Bicentennial Park. This hotel is 1.2 mi (2 km) from Southland Shopping Center and 1.4 mi (2.3 km) from Huskie Stadium.

Make yourself at home in one of the 90 air-conditioned rooms featuring kitchens. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 32-inch flat-screen televisions with cable programming provide entertainment. Conveniences include desks and refrigerators, as well as phones with free local calls.

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Portage? This hotel has 600 square feet (54 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 6:00 AM to 11:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 3 to 10 per person
    • Rollaway bed fee: USD 10 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Southland Shopping Center 2 km / 1.2 mi
Huskie Stadium 2.3 km / 1.5 mi
Portage Creek Bicentennial Park 2.4 km / 1.5 mi
The Crossroads 2.9 km / 1.8 mi
Crossroads Park Shopping Center 2.9 km / 1.8 mi
Milham Park Golf Club 2.9 km / 1.8 mi
Millennium Park 3.2 km / 2 mi
Haverhill Park 3.6 km / 2.3 mi
Liberty Park 4.2 km / 2.6 mi
Air Zoo 4.3 km / 2.7 mi
Celery Flats Ampitheatre 4.3 km / 2.7 mi
Hayloft Theater 4.4 km / 2.7 mi
Veterans Memorial Park 4.6 km / 2.8 mi
Central Park 4.7 km / 2.9 mi
Portage District Library 4.8 km / 3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 90
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Valet parking
  • Laundry service
  • Babysitting service
  • 24-hour securityExtra charge
Show 25 more facilities & services
  • Bellboy serviceExtra charge
  • FireplaceExtra charge
  • Hotel safe
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Conference room
  • Meeting room
  • Business centre
  • Indoor freshwater pool
  • TV lounge
  • Hot tubExtra charge
  • Breakfast
  • Snacks
  • Non-smoking establishment
  • Fitness
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

B1

Breakfast For One Guest

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 28 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable4 photos

    Courtyard Kalamazoo Portage

    DOUBLE Accessible KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDS • 1 Bedroom • 48 m²SUI.2Q
    SUITE TWO QUEEN BEDSPhoto unavailable4 photos

    Courtyard Kalamazoo Portage

    SUITE TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Smoking room
    Room size
    48 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Room amenities

    • Bathroom
    • Shower

    Facilities with extra charge

    • Toiletries
    • Desk
    • Cable TV
    • Microwave
    • Housekeeping
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wi-fi
    • Extra beds on demand
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 33 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable4 photos

    Courtyard Kalamazoo Portage

    DOUBLE TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Bathroom
    • Shower

    Facilities with extra charge

    • Cable TV
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wi-fi
    • Toiletries
    • Desk
    • Housekeeping
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Courtyard Kalamazoo Portage

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q-1

    Photos are not available for this room type.

    Courtyard Kalamazoo Portage

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Courtyard Kalamazoo Portage

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Courtyard Kalamazoo Portage

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Courtyard Kalamazoo Portage

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-2

    Photos are not available for this room type.

    Courtyard Kalamazoo Portage

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6-1

    Photos are not available for this room type.

    Courtyard Kalamazoo Portage

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • Accessible • 1 Bedroom • 33 m²QUA.H6
    QUADRUPLE AccessiblePhoto unavailable4 photos

    Courtyard Kalamazoo Portage

    QUADRUPLE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 28 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Courtyard Kalamazoo Portage

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Bathroom
    • Shower

    Facilities with extra charge

    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wi-fi
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    Courtyard Kalamazoo Portage

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Courtyard Kalamazoo Portage

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Courtyard Kalamazoo Portage

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size BedSUI.H6-QN

    Photos are not available for this room type.

    Courtyard Kalamazoo Portage

    SUITE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Courtyard Kalamazoo Portage

8.6
Excellent
845 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
9.2 /10
Condition
8.8 /10
Location
9.0 /10
Neighborhood
9.0 /10
Value
8.4 /10
Amenities
7.8 /10
100 reviews shown
10/10
Exceptional
29 Jul 2026
Anna
One of the best hotels. Especially staff - so helpful and friendly
10/10
Exceptional
27 Jul 2026
Katherine
Clean room. Bed was so comfortable. Check in was quick and front desk staff was very friendly and helpful!
6/10
Pleasant
26 Jul 2026
Rita
No thanks, No thanks, no thanks, no thanks, no thanks, no thanks, no thanks, no thanks, no thanks, no thanks, no thanks, no thanks, no thanks, no thanks, no thanks, no thanks, no thanks, no thanks
10/10
Exceptional
20 Jul 2026
Stacey
The room was clean and everyone was very nice and helpful!
Self
10/10
Exceptional
20 Jul 2026
Kimberly
The staff was very respectful and very good personality too I would actually meet around there again.
Family_with_children
10/10
Exceptional
19 Jul 2026
Cindy
Nice size room and quiet.
Partner
10/10
Exceptional
11 Jul 2026
todd
I would recommend this hotel
Partner
2/10
Poor
10 Jul 2026
Kayla
I hate the fact i had to get out of bed TWICE and come downstairs to get my smoke alarm to turn off and was accused of smoking..... even though multiple other guests were having the same issue at 5am!!!!
Self
10/10
Exceptional
10 Jul 2026
Matthew
I stayed three nights in a basic king room over the 4th of July weekend. The room was clean and modern. The bed faced the window instead of the TV which I thought was a nice touch (the TV could be slid out). The shower had great pressure and heat. I liked the central hvac, it was controlled by a digital thermostat on the wall. All of the rooms face north and south, and I highly recommend requesting a 4th floor room facing north… it’s incredibly private and you have a nice view of the ravine.

The hotel is a 30 second walk to Black Rock which is an excellent place to eat and/or drink. The steak is expensive but the self-cook gimmick is fun. The hotel is a 3 minute drive to Meijer and several other restaurants right in the area, as well as immediate access to the highway. It’s an excellent central location to either downtown Kalamazoo or Portage.

The only snag during my entire trip was actually at check-in. They were having tech issue with their keycard system so they couldn’t give me a key to the room. I also couldn’t activate the remote key feature for my phone. The issue was resolved a few hours later and that’s the only problem I had the entire time.

I will be staying here on my routine visits from now on
Self
8/10
Excellent
30 Jun 2026
Thomas
No breakfast
Partner
10/10
Exceptional
30 Jun 2026
Colleen
Great experience, very helpful front desk and rooms were comfortable and clean.
Partner
10/10
Exceptional
22 Jun 2026
Jasmine
I love everything about this hotel rooms beds pool hot tub very nice
Family_with_children
10/10
Exceptional
21 Jun 2026
Grzegorz Jan
Close to main freeway and easily accessible
Family_with_children
10/10
Exceptional
11 Jun 2026
James J
The front desk employees we’re fabulous, kind and most helpful.
Family
6/10
Pleasant
06 Jun 2026
Clinton
Not impressed with this property. Took way too long to check in (15 min), even though there was no one in front of me. TV didn't work the first night and they had no one to fix it. Mold in the shower in multiple places. TV is in a difficult-to-watch position. Talked with a customer service member who promised to give me a discount on my bill. Of course that didn't happen. And - omg - so many useless emails from this place. There was nothing inherently bad, but so many inconveniences to guarantee I'll look elsewhere on my next trip to Kzoo
Self
8/10
Excellent
31 May 2026
Juliana
Clean room
Friends
10/10
Exceptional
24 May 2026
Patricia
Nunca nos avisaron que el desayuno se tenía que pagar! Pero de ahí todo bien
Family_with_children
4/10
Poor
09 May 2026
Amanda
Would not stay here again. Staff was nice but hotel is just so-so. Bed looked lumpy which was the comforter and mattress was uncomfortable. Two lights flickered when turned on so it was sit in the dark or feel like your in a haunted house. The bathroom door would barely close, you had to slam it with all your weight for it to latch, no soap in the bathroom and shower had black discoloration around the bottom.
Partner
4/10
Poor
08 May 2026
Dawn
Rooms were clean but in the double queen rooms, bed was more like a full so plan accordingly. Also, hotel overbooked rooms and gave us a key to a room where someone was already staying. This was embarrassing. Hotel staff was overwhelmed with just two customers in line which rushed them through an apology and getting another room. The service desk person did go to the room to ensure the same thing didn't happen but too little too late for the gentleman we barged in on. Definitely turned us off from staying there again.
Family
10/10
Exceptional
03 May 2026
Jasmine
A real review excellent room customer service everything was clean and hallway smell so good pool was family friendly the only thing I didn’t like was you have to pay for breakfast
Family_with_children
10/10
Exceptional
02 May 2026
George
Mark, the manager on duty, was working alone and swamped with an oversold hotel due to WMU Graduation activities. He kept calm and helped everyone out with exceptional grace and concern for all the customers' well-being. An exceptional employee with great people skills under pressure.
Self
10/10
Exceptional
28 Apr 2026
Gregg
Have stayed here 5 times since September and it is wonderful every time.
Partner
8/10
Excellent
26 Apr 2026
Jeffrey
There was no problem with the hotel just some loud guests.
Partner
10/10
Exceptional
26 Apr 2026
Jerry
Clean room and very helpful staff
Partner
10/10
Exceptional
21 Apr 2026
Sarah
Clean, great customer service. The room we booked on Expedia was rented out by them and the staff gave us 2 adjoining room without an up charge. We will be back if in the area again.
Family_with_children
6/10
Pleasant
20 Apr 2026
Kisha
Bed sheets was dirty tv didn’t work
10/10
Exceptional
15 Apr 2026
Gabrielle
T
10/10
Exceptional
14 Apr 2026
Richard
Didn't spend too much time in the Hotel as we were in town for a wedding A little disappointed there was no breakfast, as we left early and it would have been nice to grab something on the way out
Partner
10/10
Exceptional
04 Apr 2026
Kisha
Nice
6/10
Pleasant
27 Mar 2026
Terrance
Room was clean. No microwave. Asked for bathtub, got a shower. Description said tub/shower combination. Paid in advance through hotels.com app when i made the reservation. Got home and looked at the receipt they emailed me and they charged the room to my card. So i paid twice. Waiting to hear back from them. Interestingly enough, the charged me about $20 less than i paid through the app!
Friends_and_family Friends
8/10
Excellent
26 Mar 2026
lynne
One night stay, a basic room but clean and quiet.
Partner
10/10
Exceptional
13 Mar 2026
Josh
Property was exceptionally clean and well maintained. Staff were vey friendly and accommodating.
Family_with_children
2/10
Poor
09 Mar 2026
Debra
Our room was not clean, and we had requested for room service, but they never came.
Friends
6/10
Pleasant
08 Mar 2026
Prakyath
We were just there for a day. The sofa bed can be replaced it was super squeaky. The stay included breakfast but there was only coffee and a muffin since they said the cool doesn’t come on weekends. The description needs to be updated to reflect that.
Friends_and_family Family
6/10
Pleasant
06 Mar 2026
Amy and Dennis
Was a 1/2 hour early for check in of 2 rooms and the rooms were not ready yet. No problem. Wanted adjoining rooms but not available, but the rooms were side by side. When I went to check in later, one room was on the 1st floor and the other was on the 3rd floor. Was woke up at 3am with kids running thru hallway for about an hour.
Family
6/10
Pleasant
01 Mar 2026
Clinton Fletcher
Staff was great. Room and hotel were clean. No big issues. But enough small inconveniences to ensure I'd never stay here again. Loud at night and my room layout was weird. Couldn't see the TV from the bed. And the remote was top weak to work anyway. Frustrating. The hotel bar/restaurant was always dark and unmanned when I saw it. Not inviting at all.
Self
8/10
Excellent
27 Feb 2026
Seth
Yes
10/10
Exceptional
26 Feb 2026
Chris
Very clean and well maintained
Self
2/10
Poor
24 Feb 2026
Teresa
A female staff entered my room even tho she was not housekeeping and told there would be no housekeeping, and she also left a voodoo object by my bed. I have witnesses that someone from the hotel also followed me from one
10/10
Exceptional
22 Feb 2026
Amy
Great room & close restaurants & breweries! Highly recommended-from Indiana folks
10/10
Exceptional
15 Feb 2026
Dana
Yes I enjoyed my room the amenities were good . I will stay there again
Business Self
10/10
Exceptional
11 Feb 2026
Jennifer
Awesome staff, very clean and comfortable bed!
8/10
Excellent
03 Feb 2026
Lisa
Friendly staff. Clean and comfortable room.
Partner
4/10
Poor
01 Feb 2026
Benjamin
One of the TV’s didn’t work (unable to select streaming options with the remote), The bathroom door was broken and doesn’t lock, The temperature in the room can’t be adjusted, it’s either full blast heat, or it has to be turned off (unless you want the room to be 90 degrees). To top it off, not only is there no free breakfast, the breakfast they do have is way too expensive! Overall, horrible experience. I would not recommend.
Friends_and_family Family
8/10
Excellent
26 Jan 2026
Heli
Comfortable room, snacks and resturant on the premises, convenient location, nice and helpful staff
Business Self
6/10
Pleasant
25 Jan 2026
Thomas
The staff was amazing. The pool and the hot tub was wonderful. The kids had a good time but on your website it says you have a bar and a restaurant but they’re not open on the weekend because you’re short staffed. I guess what that tells me is you’re not willing to pay enough to get people on the weekends or everybody in West Michigan is lazy one of the two.
10/10
Exceptional
24 Jan 2026
Paul
Great
Family
10/10
Exceptional
19 Jan 2026
Brian
Professional staff and clean
Business
10/10
Exceptional
19 Jan 2026
Brian
Clean rooms and very friendly staff. Very professional
Business
10/10
Exceptional
08 Jan 2026
James
Room was great
Partner
6/10
Pleasant
02 Jan 2026
Yovonka
Staff was friendly. Room was clean. Some of the furniture was worn down
Leisure Partner
10/10
Exceptional
26 Dec 2025
Timothy
Ryan was awesome!!
Leisure
10/10
Exceptional
26 Dec 2025
brandee
The staff was so professional and friendly and kind. I would stay here again and recommend. The only thing is that we kept having to push a button inside the mini refrigerator to stay cold (which was weird) but besides that everything was good. I like the area because everything was close by and around for what ever you needed -like restaurants, stores and etc….. Highly recommend!
Friends_and_family Family
10/10
Exceptional
20 Dec 2025
Gregg
The staff was amazing as usual
10/10
Exceptional
14 Dec 2025
Alisha
Awesome staff!
Leisure Partner
10/10
Exceptional
14 Dec 2025
Donald
Cheesecake was offered to us upon arrival. Ryan was calm and relaxed and competent. Such a contrast in detail from the Hampton I stayed in the next night. Much better.
Partner
6/10
Pleasant
07 Dec 2025
Rick
The additional $100 hold fee that wasn’t included in the original all in charges listed.
10/10
Exceptional
05 Dec 2025
Zachary
Greeted with a smile and easy to find. Great location for restaurants, shopping, and entertainment.
10/10
Exceptional
04 Dec 2025
Mark
I was impressed by the professional staff and the care they showed us during our stay.
Leisure Family
8/10
Excellent
30 Nov 2025
Marla
Sarah and the rest of the staff were very nice and helpful! Enjoyed our stay.
Leisure Friends
8/10
Excellent
23 Nov 2025
Theresa
This was my first booking with Hotels.com. I learned what not to do with this site. Hotel staff tried to help me but they were booked. In short, I did not get the room I thought I was getting.
Friends_and_family Friends
10/10
Exceptional
16 Nov 2025
ondria
Staff was great room was clean everything was 100% perfect will stay again.
10/10
Exceptional
14 Nov 2025
Paul
No free breakfast
Partner
10/10
Exceptional
10 Nov 2025
Angala-Dustin
Nice clean hotel
Friends_and_family Family
10/10
Exceptional
08 Nov 2025
Kathy
Great service at front desk.
10/10
Exceptional
07 Nov 2025
Golnar
Nice welcome, clean quiet room. Convenient location.
10/10
Exceptional
02 Nov 2025
Natalia
The staff was amazing and the room was nice and clean
Partner
10/10
Exceptional
23 Oct 2025
Elisha
Great customer service!
Leisure Family
10/10
Exceptional
16 Oct 2025
Kelly
Clean room, friendly staff
Leisure Family
10/10
Exceptional
10 Oct 2025
Alana
The guy at the front desk was amazing 😍 I can't remember his name but he went above and beyond.
Friends_and_family Family
10/10
Exceptional
06 Oct 2025
Sue Ellen
The staff was very friendly and helpful with any questions. We had no problems. The property and our rooms were clean. Because I have celiac and have to eat gluten free we always need to travel with food for my diet. If you require refrigerated foods I would recommend bringing a cooler if you are staying more than overnight. The refrigerator is very small.
Leisure Partner
4/10
Poor
28 Sep 2025
Carmella
Area was fine. Kids took over the hot tub..I would like to see adult hours for the pool.
I also had to call downstairs because kids were kumping til about 1130
Friends_and_family Family
10/10
Exceptional
28 Sep 2025
Donald

Nisha was Awesome

Nisha checked us in and was efficient and super professional. Set the tone for a great stay.
Partner
2/10
Poor
18 Sep 2025
Nia
Called to cancel room for refund made reservation through expedia, flight was cancelled so wasn’t able to check in and didn’t stay in room looking for refund i booked same day 2-3 hours before check in
8/10
Excellent
14 Sep 2025
Renee
Loved the location of the hotel, close to the highway and shopping. Didn't love that the tub had no plug so we couldn't take a bath. Also the A/C would not shut off and temp could not be raised so we were pretty cold all night.
Leisure
10/10
Exceptional
04 Sep 2025
Lorissa
Wish there were USB charging ports in the room.
Friends_and_family Family
10/10
Exceptional
03 Sep 2025
Walter

Good

Nice
Partner
4/10
Poor
01 Sep 2025
Rachel
The room was not very clean, the shower door did not close all the way,tje sheets did not stay on the bed, no free breakfast, some staff wear rude.our door was broken like someone broken in before ther is a whole in the flooring in the hallway. The pool was dirty on the bottom the jacuzzi was down fror cleaning during business hours.
Leisure Family_with_children
8/10
Excellent
23 Aug 2025
Virginia

Exceptional Customer Service

We came to Kalamazoo for WMU move in weekend to drop our son off. What a great surprise! Clean, accommodating and EXCEPTIONAL customer service from Ryan! He single handedly made our stay exceptional. I am an HR professional and I can tell you, his soft skills are in HIGH demand! Would recommend 100%.
Partner
8/10
Excellent
06 Aug 2025
Verified traveler
Bathroom door was broken- didn't shut tight. There was a crack in the bathroom sink. Rooms was very small. And when we left the elevator broke so we had to walk downstairs from the 4th floor.
Friends_and_family Family
10/10
Exceptional
23 Jul 2025
maryan
Nice hotel
8/10
Excellent
13 Jul 2025
Janice
We had a nice and relaxing stay.
Leisure Family
10/10
Exceptional
13 Jul 2025
David
Everything was great. Would highly recommend to other travelers.
10/10
Exceptional
12 Jul 2025
Joseph
Great location, staff very efficient,
4/10
Poor
06 Jul 2025
Donna
No dinning options in hotel did not get any room service to clean room the whole time we stayed four days most of places around hotel were closed so we had to drive to get something to eat
Leisure Family
4/10
Poor
28 Jun 2025
Jessica
Upon arriving the lobby area was clean and staff was friendly.
Heading to our room-The hallways were not clean.there was build up on the coffee maker and the tub in the bathroom wasn’t clean.
The pool was not clear (could not see bottom) and there was candy at the bottom and the water was salty and weird. Granted it’s a hotel but there were loud teenagers going up and down the hallways and upstairs.
I wouldn’t book again.
Leisure Family_with_children
10/10
Exceptional
25 Jun 2025
Sayvon
great place to stay
10/10
Exceptional
04 Jun 2025
Kathryn
This is a very nice hotel, clean, and quiet. I would definitely stay here again.
Leisure Self
2/10
Poor
25 May 2025
Robert
We were not allowed to cancel our reservation and get a refund. My wife had a stroke and no one seems to be interested in refunding our money.
Leisure Family
10/10
Exceptional
25 May 2025
REKHA ANNA
Good
Business
10/10
Exceptional
22 May 2025
Shauntiana
It was amazing and all staff was nice and respectful
Friends_and_family Family
8/10
Excellent
29 Apr 2025
Diana
Was hoping bistro would be available for our stay.
10/10
Exceptional
21 Apr 2025
Gail
Great stay. Bistro had good food. Wished the menu would have stayed the same for the weekend and had posted on website about it.
Leisure Partner
8/10
Excellent
15 Apr 2025
Karolyn

Bathroom only complaint.

My biggest complaint is the shower. The bathroom walls were dirty, which personally grosses me out, but the shower didnt drain and I hate it when the tub fills as I shower. If were were there for another night I would have needed to change rooms. We had to wait between showers, which put us behind schedule for the day.
Friends_and_family Family
10/10
Exceptional
14 Apr 2025
Sheryl

Great quiet and friendly stay

Everyone we encountered from front desk to cleaning staff were friendly and efficient. Very nice and quiet, and the woman at the front desk even asked if we wanted fourth floor as there were kids teams on the other floor.
Partner
6/10
Pleasant
05 Apr 2025
Stephen
No breakfast.
Leisure Family
10/10
Exceptional
05 Apr 2025
Jackie
Very friendly staff and a great place to stay. We will be back 😊
8/10
Excellent
02 Apr 2025
Patrick
Easy check in and quiet.
Leisure Family
4/10
Poor
28 Mar 2025
Chris
First after check in find out the Elevators are down, then booked this hotel because of the pool, and the pool was closed due to it being dirty. This was a huge let down for the 2 girls that I had with me they wanted to go swimming.
Not what I was looking for at all.
Business_and_leisure Family
10/10
Exceptional
13 Mar 2025
Michelle
.

Location & surroundings

Courtyard Kalamazoo Portage
400 Trade Centre Way, Portage, United States

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Courtyard Kalamazoo Portage

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