Towneplace Suites By Marriott Kalamazoo

United States , Kalamazoo - MI
KALAMAZOO, 5683 S 9Th Street
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100 reviews shown

10/10

Exceptional

04 Apr 2026

kristy

Great staff clean rooms that were spacious as well. We had 2 closets and everything to cook with right in the room! Great stay with the kids!

Family_with_children

6/10

Pleasant

31 Mar 2026

Katie and Michael

Older hotel - was updated some, but felt old, had a very tiny bathroom. It was clean.

Friends

6/10

Pleasant

16 Mar 2026

Amy

Disappointed with a tv issue that wasnt fixed for 2 days.

8/10

Excellent

01 Mar 2026

Amy

The room was very clean, breakfast was great. What stood out was how courteous the staff was!

Partner

4/10

Poor

28 Feb 2026

Doris

The room was worn and smelled.

Leisure Pet

4/10

Poor

15 Feb 2026

Ann

Hotel was smoky and worn. Staff was wonderful and very friendly

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Luis Manuel

Great staff

Business_and_leisure Self

4/10

Poor

02 Dec 2025

amy

Was very disappointed with the powling and shoveling of the property during our stay. Guest were ahoveking sidewalks and driveways. As well you need more shovels since guest needed them. We love staying here but this was very upseting and unsafe.

8/10

Excellent

16 Nov 2025

Mike

Leisure

8/10

Excellent

14 Nov 2025

Kimberly

8/10

Excellent

16 Oct 2025

Mark

Comfortable and clean

We had a good stay at this property. The staff was friendly and helpful. The property is old and in need of a facelift. But, clean and comfortable. We'll definitely consider staying there again.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Debbie

Super clean room and conveniently located directly off I-94. The staff was extremely nice and everyone I encountered had a wonderful attitude.

Also....the machines in the laundry room were awesome

Friends_and_family Family

2/10

Poor

03 Oct 2025

Judy

Fleas in the bed, torn curtains, elevators stopped working, dead batteries on door locks, clogged bathroom drain, clogged air conditioner filters and computer system was down. Could not get receipt for stay and had to call twice to get one sent via email. Overall very disappointed and would not recommend. Not the type of hotel you expect with the Marriott name.

10/10

Exceptional

21 Sep 2025

Kimberly

Great hotel!

We came for family weekend at WMU and stayed two nights. It was perfect for what we needed. We loved having a full size refrigerator and a kitchen. The hotel is older but still in great shape. We will definitely be back!

Friends_and_family Family

6/10

Pleasant

21 Sep 2025

Varun

Not too impressed but it was okay. They dont do full cleaning everyday. Its always every other day unless you make a request for it to be done everyday. Otherwise its just taking garbage out everyday. The renovation is overdue for sure! The spring bed was almost broken but I survived! Kitchen was fully operational which is what I needed the most. Both Elevators were out of the service for the whole week and im sure they still have mot fixed them yet! I specifically looked for bwd bugs did not find any to my surprise otherwise it would have been a disaster and I would have checked out immediately. Can not rule out checking for bed bugs given its current condition.

Business_and_leisure Self

8/10

Excellent

20 Sep 2025

Jesse

Overall great stay. When I arrived to this location after I booked through Expedia for better rates I had learned right away when checking in that their system hard drive was severely corrupted.tge place was nice staff was nice even though I had to deal with 3 different inconvent issues, I understand that they were dealing with a complete system crash the three days I booked. I don't hold this against them but had to deal with it. I ended up staying a extra night I spoke with management to drip a flawed charge also they didn't charge me the extra night.profeshionalness of the situation could have been more transport but again it seemed like they were dealing with a huge system corruption. Also it was very clean but I will note that this location has a kitchen the rooms, everything was clean but Everytime you walked in it smelled like musky mildew obviously from the kitchen.

Business_and_leisure Self

10/10

Exceptional

11 Sep 2025

Gerardo

Amazing Stay

The place was nice, clean, well lit parking area & the staff was very friendly. Will definately be staying here again when we come back to visit.

Friends_and_family Family

2/10

Poor

05 Sep 2025

Friedrich

When I checked in, I had to fill out a paper form because their computer system was down. This included my credit card info and PIN. I was told the system would be down about an hour, after which they would shred the form I filled out. When I checked out the following morning, they still had the form in a stack, unsecured. If my credit card info has been stolen, I’ll know the origin. This is sloppy hotel management. You took me back to the ‘70s, Marriott. You’ve lost a customer.

Leisure Pet

6/10

Pleasant

04 Sep 2025

George

Staff were nice. Property is very old, interiors look worn. The floor in the room was sticky, and there were lots of fruit flies in our room.

8/10

Excellent

03 Sep 2025

Sokol

We stoped for the night. Nice place , I d go again

Business_and_leisure Partner

6/10

Pleasant

01 Sep 2025

Sandra Janet

Breakfast should be improved a lot, better eggs and more fruit and proteins during the breakfast

Business Family

6/10

Pleasant

31 Aug 2025

Melissa

This hotel needs a renovation. It's tired and in need of some TLC.

Leisure Partner

4/10

Poor

22 Aug 2025

Leslie

The place is very moldy. Room 132 constant runny nose headache had a bug crawl on me the bathrooms were gross. Long Hair strands everywhere we transferred to another room and the bathroom was extremely unhealthy the tub was so grimey again very long black strands of hair all over the floor in bathroom and counter. When you leave and come back in the room its so musty the carpets were gross too. A lot of vagrants hanging around the outside of the building. The staff was mostly helpful and friendly but this place needs a complete overhaul in cleaning. We never got to use the swimming pool it was closed because some pooped in it.

Family

2/10

Poor

21 Aug 2025

Cathalene

The bed was broke and the toilet was broke

8/10

Excellent

27 Jul 2025

James

Good place.. i had a problem with the room i got when i checked in... the front desk person change my room to a different one to make sure i was happy... i would go back again

Leisure Partner

4/10

Poor

24 Jul 2025

JOSE

Shower drain not working properly, which is a big downgrade

Business Self

6/10

Pleasant

17 Jul 2025

Mary Ann

Leisure Pet

10/10

Exceptional

14 Jul 2025

Gracie

Very polite workers.
Breakfast was good.

Leisure Family

6/10

Pleasant

10 Jul 2025

Betty

Comfortable

Someone had either thrown up or out the other end onto the wall that wasn’t cleaned up. The toilet tub and sink were clean but hair and dust on edges of floor and onboards along with tags from items left by a previous guest and the carpet didn’t look like it had been vacuumed. The bed was super comfortable and clean. The pool was chilly but clean and lots of towels. Staff and breakfast options were great.

Friends_and_family Family

10/10

Exceptional

09 Jul 2025

Sandra

Overall having great front desk and food management staff was the best. Shelby was pleasant and hospitable.

Leisure Partner

10/10

Exceptional

15 Jun 2025

Brittany

Clean, good amenities and safe area.

Leisure Family_with_children

8/10

Excellent

03 Jun 2025

Arteria

The customer service was top tier but they're just a few things that needs improvement. Over all the our stay was nice.

Leisure Friends

4/10

Poor

29 May 2025

Arthur

There were ticks in the room. After a couple of hrs at this facility my wife pulled a tick off me and my grandson. Will not stay at this facility again.

Leisure Family

4/10

Poor

18 May 2025

Kayla

The room was very nice. But trying to go swimming was a big disappointment. We purchased this hotel for the purpose of the pool. But it wasn't worth risking my child's safety to go swimming. A lot of unattended children in the pool and my child left crying due to having to leave the pool area. We had to leave because the other children were running my kids over and knocking into my child while he was on the stairs.

10/10

Exceptional

15 May 2025

Margaret

The room was nice. Large and comfortable. Had everything needed for a long stay. We had family in other rooms. They had no issues until our last night when one of my family members found a bedbug in their bed. Staff moved them to another room.

Leisure Pet

10/10

Exceptional

04 May 2025

Jeanne

Kazoo stay

Very nice stay. We came to see grandchildren a d we enjoyed the nice large room with refrigerator, sto.ve and many amenities.

Partner

8/10

Excellent

02 May 2025

Sarah

The staff is extremely friendly and helpful!

The property itself is a bit outdated and well loved, with a few housekeeping issues within the room itself. Stains on the couch, found a pair of men's socks under the couch, toilet doesn't refill in tank in order to flush the toilet. Pool is quite cold but fairly well kept, with a full stock of pool towels. Perfect for what you'd expect for the price.

Leisure Family_with_children

6/10

Pleasant

27 Apr 2025

Michele

Staff was so friendly and professional but the rooms were clean but very run down and need a facelift! Made if feel dirty.

Friends_and_family Family

10/10

Exceptional

22 Apr 2025

Amy

They are akwatz very nice

Leisure Family

8/10

Excellent

15 Apr 2025

Tiffany

This was a convenient stay for our qeekend hockey tournament. The AC only ran some of the time amd we would wake in the middle of the night sweaty because the unit wouldnt run to maintain the set temperature. Rooms could use some updating, tvs are small, bathrooms could use some TLC, flooring is stained amd lookong run-down.

Leisure Partner

10/10

Exceptional

10 Apr 2025

Jason

The suite was comfortable, quiet and had all the amenities I needed for a relaxing business trip.
The only issue I had was that the air conditioner vent filters were clogged with dust and crap which made the units run constantly. After I washed them out everything was great.

Business

8/10

Excellent

03 Apr 2025

Cathy

Room was great, BIG. Would be a place to stay for extended periods of time. Had full kitchen, 2 closets, dining table. Only thing missing was hairdryer.

Business Friends

4/10

Poor

25 Mar 2025

rachell

Room was not very clean. There was old food under the sinks and in the closet.

6/10

Pleasant

26 Feb 2025

Michael

It’s time for renovation to the property.

Business_and_leisure Partner

6/10

Pleasant

21 Feb 2025

Kayla

Very disappointed, only reason we booked was to go swimming but it was closed

10/10

Exceptional

14 Feb 2025

Amy

Very nice hotel

4/10

Poor

01 Feb 2025

Tiffany

Pool heater broken, couch pillows ripped, bathtub not clean, no extra blankets for pull out bed

Leisure Family

10/10

Exceptional

19 Jan 2025

Michelle

Very friendly ataff. Breakfast was just ok.

Business_and_leisure Family

10/10

Exceptional

30 Dec 2024

Sharon

The staff is the number one asset. Everyone was so kind and courteous, desk staff, dining staff and housekeeping. They made us feel so welcomed. I would definitely stay here again just because of them.

10/10

Exceptional

27 Dec 2024

Carol

We’ve stayed here many times.

Leisure Partner

4/10

Poor

06 Dec 2024

Miguel

Dirty room

We reserved a suite. The room was ample and that was it. The floors were very dirty. There were hairs on the floor and on the sheets. There were also open containers of cookies in the drawers. The dishwasher had dishes in it. There was no detergent provided for the dishwasher. The extra pillows in the closets had brown stains all over them. Not sure if it was from smokers in the room. The overall cleanliness was really bad. There were potato chips on the floor by the chairs. For what they charge, I would expect it, at least, to be clean. The elevator was dirty and so were the hallways. Marriott needs to pay attention to that hotel and fix things. This is not what I expect from a Marriott hotel.

Friends_and_family Family

8/10

Excellent

29 Nov 2024

Naomi

Leisure Family

2/10

Poor

26 Sep 2024

Keiera

The room was booked and checked out without it being clean

Leisure Family

6/10

Pleasant

23 Sep 2024

CHRISTOPHER

The staff were really nice and accommodating.
The price is good for a suite, and everything worked
The property needs to upgrades to rooms and furniture are dated and
The televisions are old and small
The outside grounds and entrance don't look very inviting. Needed sweeping, no plants.
Furniture old and worn, windows and doors needed cleaning
Smoking from staff and others should have to be done somewhere else other than the main entrance.
Staff should have to wear uniforms, so they are readily identifiable.

Business Family

10/10

Exceptional

12 Sep 2024

Wanda

Stayed 1 night 2 rooms, better than what I’ve stayed in the past and more reasonable rate. Would stay here again. The only thing I didn’t like is there was no hot tub

Business Family

10/10

Exceptional

30 Aug 2024

Ronda

I would like to say this stay was wonderful. Your staff member, Punkin, truly make an impression with us. She was incredible and went above and beyond with her customer service. We stayed in room 104 and 108 and she was amazing for us. We did have to move to room 108 as there was a tv issue but she quickly took care of us. Not to mention best breakfast ever at a hotel. We were very pleased with our stay.

Leisure Family

4/10

Poor

25 Aug 2024

Suzanne

When we got there, we were put into a room that hadn’t been cleaned yet. We went back and got another room. The new room they put us in did not have bedding for the sleeper sofa or toilet paper so I had to go back down and get that.
The room was spacious, breakfast was good and the shower was good. The hairdryer was missing from the bathroom.

Friends_and_family Family

2/10

Poor

12 Aug 2024

Jacqueline

Repairs/cleaning needed

Both yeah cans were unlined and full. The bathroom particularly unsanitary filled with used feminine products. Towel rack broken and under the sink, kitchen virtually empty but the dishwasher filled with dishes. Ice had hairs in it as did the carpet, long blonde ones, neither of us are blonde. Drawer handles in the kitchen were broken, couch soiled. I booked last minute traveling to Chicago and we were too tired to keep driving. I would rather have slept in the car. Front desk gentleman and cleaning person were quick to respond, but they need more help, room was in disrepair and dirty (beds were ok). Hire maintenance and cleaning crews to fix the easy stuff and return the rooms to a state fit for human inhabitants.

Partner

8/10

Excellent

15 Jul 2024

Alan

We'd stayed at another Marriott extended-stay property just before this one with excellent evals.
This property was not quite as roomy although still adequate. The other property's kitchenette was fully equipped. This one had a couple plates and cups, no glasses, no knives / forks / spoons, no cooking utensils. Staff indicated they were trying to get corporate approval to order more. Gas grill on patio outside pool was nice.

Leisure Partner

6/10

Pleasant

14 Jul 2024

Melissa

Less than impressed.

The bed was fine, albeit a little hard for my liking. When we got to our room at just before midnight, there were no towels besides washclothes, and even the washcloth had hair in it. When I opened the shower curtain, someone's else's dirty washcloth fell from the bar. A shower was not in my cards apparently.

I've stayed here 2x before with no issues, but this room was not on point.

Partner

4/10

Poor

14 Jul 2024

Kira

The room seemed clean but a little outdated. There was no towels only 3 wash clothes. When we called to request some they told us they would be up in 5 minutes. After 30min we called again and they told us we'd have to come down. The room smelled of cheap old man cologne, bed was hard, and there was a stained yellow pillow in the closet. I was afraid to even look at the pillows on the bed.

Leisure Family

6/10

Pleasant

03 Jul 2024

Kevin

One Night Business Stay

Property needs maintenance. Exterior of property badly needs attention, waist high weeds growing in landscaping and around hotel sign. The place looks rough on the outside!!

Business Self

6/10

Pleasant

30 Jun 2024

Katherine

Convenient to freeway, quiet. Windows on whole property looked foggy, never had a clear view. Some cleanliness issues: rips in carpet, under beds did not look vacuumed, some marks/scratches on a lot of furniture, shower curtain still damp when we checked in, a little mild staining on bathtub/curtain/1-2 towels. So we did not feel as clean as we had in other accommodations on this trip. But breakfast was good (especially liked the spinach quiche!) and beds were comfy.

Leisure Family_with_children

10/10

Exceptional

29 Jun 2024

Arnita

Everything was great.

Friends_and_family Family

6/10

Pleasant

23 Jun 2024

Kevin

The room was in average condition. The range was covered in dirt and grease. We didn’t have any bath towels in our room. We had two hand towels and two washcloths.
We weren’t there very long and probably will not return.

Leisure Partner

6/10

Pleasant

16 Jun 2024

Phyllis

Very expensive. We were in a suite; layout nice. However, no ice bucket in our room, when asked at the desk, we were given a zip lock baggie. No cups in the room either; when requested, given paper coffee cup. There was an ironing board, but no iron.
Carpet was ripped in center. Very disappointed in amenities; none!

Leisure Family

2/10

Poor

05 Jun 2024

Cheyenne

Arrived to check in and the entire property smelled like marijuana. Got to our room and opened cabinet to find used sex toys. Room was dirty and looked to not have been cleaned

Leisure Family

10/10

Exceptional

01 Jun 2024

Kalli

Wonderful staff and plenty of amenities. The breakfast included was delicious. I would definitely stay here again.

Leisure Friends

2/10

Poor

18 May 2024

Kristina

Suite wasn’t ready when we arrived . Room had Easter trash in it. One room had bad wet smell and ripped curtains. Overall horrible experience

Friends_and_family Family

10/10

Exceptional

11 May 2024

Jacob

Awesome hotel at a great price! Staff was great) will definitely be back

Business Partner

4/10

Poor

09 May 2024

Glenn

Health inspection lead to shut down of food areas. Stained sheets and no crew to help. The few crew they had seemed overworked.

Business

2/10

Poor

07 May 2024

Adam

The pool had no towels, we were told they are bringing and they never did. The sheets were dirty, the chair in the room looked like someone threw up there. Not a fan on the breakfast either. Wouldn't go there again.

Family_with_children

8/10

Excellent

23 Apr 2024

Amara

Nice

6/10

Pleasant

07 Apr 2024

Lindsey

Mediocre

Dirty clothes from previous person on the floor. Pillows flatter than a pancake, no real gf options for breakfast. Workers hard to find for check in/out.

Friends_and_family Family

8/10

Excellent

26 Mar 2024

brandy

nice spacious suite. disappointed no coffee cups, no sheets/pillows for pull out couch, 2 towels for 3 guests

Leisure Family_with_children

2/10

Poor

25 Mar 2024

Skye

This place was filthy and unclean. We had dirty towels on the floor upon our arrival. The pull out couch was stained and they flipped it over In hopes we wouldn’t see it.

Leisure Family_with_children

2/10

Poor

23 Mar 2024

Mirvat

Poor stuff, pullout sofa super dirty mattress looks like some was crawling on it, stain all over, I asked for new mattress said that’s all we have.

Leisure Family_with_children

10/10

Exceptional

10 Mar 2024

rubie

I was really impressed everything was nice and clean it was really quiet. The staff was friendly. The breakfast was good.

Leisure Family_with_children

2/10

Poor

26 Feb 2024

Alan

Never stay her again.

Very old and very poor upkeep. The rooms had cracked and worn out moulding. We requested daily housekeeping on two separate days and had none. We are paying for a clean room every day. If you do not give us any housekeeping on subsequent days, we should receive a discount or lower price for subsequent days. Not cleaning the room daily is dishonest and a sign of poor service. I am never staying at this hotel again. It's a humilation to the Marriott brand.

10/10

Exceptional

24 Feb 2024

FRANCISCO

Very clean and seems well managed

10/10

Exceptional

01 Jan 2024

Rajat

Very clean rooms and staff were very friendly.Amazing service!

Leisure Family_with_children

8/10

Excellent

25 Oct 2023

Andrew Dean

Hotel staff exceptionally friendly and welcoming - nice upgrades in the rooms. TVs could be larger, and mattresses feel old/worn. Also there needs to be a ‘constant fan’ on HVAC system. Otherwise it gets deathly quiet

Leisure Partner

10/10

Exceptional

13 Oct 2023

Appreciate the staff

6/10

Pleasant

09 Oct 2023

Gord

Overall would only rate the hotel as average. Several things we expected to find provided were not, such as an ice bucket, laundry bag, cups. Placement of television was very awkward. All in all, quite disappointing.

4/10

Poor

08 Oct 2023

Arteria

The young lady at the front desk was very nice.

Leisure Family_with_children

10/10

Exceptional

02 Oct 2023

Elizabeth

Very friendly front desk woman.

Leisure Pet

4/10

Poor

01 Oct 2023

Kimberly

I expected more from the Marriot brand. Our first room was dirty and smelled like smoke. Broken TV, stained couch, grease on the stove, broken furniture. They moved us and the second room was better, but we will not stay again. Experience with staffseemed to change with shift change. Again the stat did improve from the first impression, but I'd expect this from a low budget hotel chain.

Business Partner

10/10

Exceptional

27 Sep 2023

John

Perfect place to stop and unwind

Stayed here for 3 weeks and enjoyed every day of it. Breakfast was amazing with real eggs and bacon, the property was clean and quiet and most of all the service was exceptional.

Friends_and_family Family

10/10

Exceptional

16 Sep 2023

Ted

Staff is very friendly but the room needs new carpet.

Leisure Partner

6/10

Pleasant

16 Sep 2023

Michael

Nice hotel with poor service

Nice property with comfortable well laid out rooms. Tons of storage space. Staff however need some training. Very few times did we see front desk staff, and they actively refused to clean the room on a multi night stay. We have always trusted the Marriott brand to provide a good product and great service, unfortunately we received poor service at this property.

Friends_and_family Family

10/10

Exceptional

05 Sep 2023

Karen

Great place

Clean. Easy to get to from highway. Yet quiet

Friends_and_family Family

4/10

Poor

04 Sep 2023

Marcus

Found a crack pipe in our room on a dinner plate placed in a cupboard.

Leisure Family

4/10

Poor

04 Sep 2023

Kylie M.

Stayed in a suite for 3 nights and house cleaning did not come once. Had to ask for towels every night because they weren’t replaced. Room wasn’t necessarily ‘dirty’ but wasn’t squeaky clean. Pull out couch was very thin. Staff was pleasant, but did not go out of their way.

Leisure Family_with_children

8/10

Excellent

04 Sep 2023

Bob

Convenient area. Hotel could use updating though.

Partner

8/10

Excellent

26 Aug 2023

Mark

The breakfast food could use some attention. The food was not good. Everything was clean. I also noticed all other guest got a gift bag but we did not. This was my only complaints.

Business_and_leisure Family

10/10

Exceptional

23 Jul 2023

Elizabeth

Sit and Stay

Very clean and pet friendly. Lots of green space and sidewalks for our 4 legged family.

Self

6/10

Pleasant

14 Jun 2023

jeffrey

Disappointed with Marriott

One night stay with grandkids. Hotel ownership needs to decide if their intent is to remain a mediocre facility or address facility appearance to move it out of current funk that it appears to be in. Starting with moving the smoking area away from the main entrance of the hotel. Nothing says welcome more than cigarette butts on the ground and the smell of tobacco smoke in the air as you enter the main doors. Carpeting in various areas needs to be cleaned or updated. Trim work in room and halls attention. Pool basin needed cleaning.
All this appears to be a management issue. Got the impression that the friendly staff was doing all they could to make the best of a facility that needs upgraded. Disappointed that Marriott has not taken measures to improve the look and feel of this facility. Would give it a 3-4 on a scale of 10.

Friends_and_family Family

2/10

Poor

11 Jun 2023

Verified traveler

Skip this one

Very loud not recommended. Disappointing.

Friends_and_family Family

6/10

Pleasant

05 Jun 2023

Janice

Dont mid the dogs....

Loved the hotel. Just had very noisy dogs on both side of us that barked most of the night and kept waking us up. Called the frontdesk 2 times and it kept going.

Friends_and_family Family

10/10

Exceptional

27 Apr 2023

April

Very comfortable stay