Name: Fairfield Inn by Marriott Kalamazoo West
Address: 6420 Cracker Barrel Blvd, Kalamazoo, 49009, US

10/10

Exceptional

12 Jul 2026

Margaret

Everything is always excellent

Friends_and_family Friends

6/10

Pleasant

12 Jul 2026

Barb

Workout room was closed. Very friendly staff

Partner

8/10

Excellent

12 Jul 2026

Victor

The overall experience was positive; however, the restroom facilities exhibited some mold. The staff provided excellent service, with particular commendation for Pam.

Partner

4/10

Poor

10 Jul 2026

Martha

Food was terrible, not many options besides waffles

Family

4/10

Poor

09 Jul 2026

LaToya

There were ants in the room that got into my clothes. The carpet was wet and I slipped three times walking to the restroom. I asked for a room change and the new room key was just placed on the front desk for me to grab. The new room's shower did not drain and the elevator broke before I finally checked out early.

Self

2/10

Poor

07 Jul 2026

marco

Place is very bad and dirty. Worst Fairfield marriot hotel ever. Stay away from this place and look for other options.

Family_with_children

4/10

Poor

05 Jul 2026

Jason

Not the cleanest. Somewhat outdated. But it was alright.

6/10

Pleasant

28 Jun 2026

Debbi

The staff was friendly and helpful. Pam(I believe was her name) was great at the front desk. The first room we checked into(219) was dirty. Very dusty, toilet was dirty, shower was filthy, and had hair in it. Pam apologized and offered to switch our room. Go up to check 2nd room(209) and it wasn’t much better, but we settled because we wanted to be in the same hotel as our other family. My sister checked in the day before(217) and had the same issues. As I realize things can get missed, by the looks of it, this has been overlooked for months. Both stairwells looked like they haven’t been vacuumed in weeks. The breakfast and coffee was good! Despite the issues, we had a great time!

Family_with_children

6/10

Pleasant

28 Jun 2026

Evann

Pam at the front desk was very friendly! Im not sure why this property has such high ratings...? Our room might have been the exception. The shower was very good: pressure & temp.
However, our toilet was very slow & questionable. (Since we were only staying 1 night, we used the public restroom on the first floor.) Our sheets hanging on the window were literally shredded. Not impressed by that! The room was 2 queens, no real place to put luggage which made it crowded on the floor where we had to open our suitcases.
Breakfast was fine; typical for a hotel selection.
Honestly, I wouldn't choose this property if we come through town again. Below par for this traveler.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Shannon

Staff was excellent. Check in was friendly and helpful. Breakfast was stocked and refilled throughout the morning. AC took a bit to cool the room down but we were coming from outdoor tournament and were extra hot.

Family_with_children

8/10

Excellent

20 Jun 2026

Nancy

I had a pleasant and convenient stay at this hotel. One of the standout features is its location—situated just off the freeway exit, it’s incredibly easy to find and perfect for travelers who need quick access to the road without navigating through busy city streets.
The rooms were clean and well-maintained, which made for a comfortable stay. Everything felt fresh and orderly, from the bedding to the bathroom. Housekeeping did a great job keeping things tidy, and I always had clean towels available, which I really appreciated after long days of travel.
Each morning, the hotel offered a warm breakfast that was both satisfying and well-kept. The dining area was clean and organized, and the food was consistently fresh—definitely a nice perk to start the day without having to leave the property.
The staff was friendly and helpful, making check-in and check-out smooth and hassle-free. The overall atmosphere of the hotel felt safe and welcoming.
Additional amenities like reliable Wi-Fi, ample parking, and a quiet environment made the experience even better. Despite being close to the freeway, noise levels were minimal, allowing for a good night’s sleep.
Overall, this hotel offers great value for its convenience, cleanliness, and comfort. I would definitely consider staying here again and would recommend it to anyone looking for an easy, reliable place to stay while traveling.

Business

8/10

Excellent

17 Jun 2026

Lisa

Front desk staff, Pam, was lovely! Very friendly and helpful

Partner

6/10

Pleasant

15 Jun 2026

Richard

It is older and well used, the beds were great. The bathroom was clean but well used. The breakfast was typical but limited to choice. Marriott has not visited for awhile!

Family

10/10

Exceptional

12 Jun 2026

Candise

Breakfast could of been better. Staff was great very clean facility

Partner

10/10

Exceptional

08 Jun 2026

Cecil

Staff was helpful and pleasant, good breakfast.

8/10

Excellent

08 Jun 2026

Daryl

Nice lady at the front desk. Outer bedding was stained but clean.

Partner

10/10

Exceptional

07 Jun 2026

Katie

We had a miscommunication about our late Chad jour but they were very accommodating. Would stay here again.

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Tyre

Nice hotel n would recommend.

Friends_and_family Family

8/10

Excellent

30 May 2026

Matthew

.

10/10

Exceptional

19 May 2026

Lynne

Good breakfast, clean rooms and bedding, room carpet torn in one spot, nice pool/patio, and wonderful staff

6/10

Pleasant

17 May 2026

Maya

The toilet was not very clean. The towels were changed every day, but the bed linens were not, and the bed was not even made. I was expecting more from a Marriott hotel. I'm not staying here again.

Self

10/10

Exceptional

11 May 2026

Georgia

Rooms are clean and staff were very helpful and friendly.

Partner

10/10

Exceptional

24 Apr 2026

Danielle

The front desk staff was amazing, helpful, and friendly!

6/10

Pleasant

12 Apr 2026

tracy

The staircase going up stairs had some kind of odor and the walls in the room had stuff all over it and the bathroom sink and shower looked liked they hadn’t been cleaned. I forgot something in the room when I checked out and asked if I can get a key or something to go back in and the fro desk told me there was staff on the floor to ask them I did ask them and explained to them what happened and what the guy at the desk said and they ignored me and went back to work so I called the other person in my party and asked her to go tell the man at the desk what’s

Family

8/10

Excellent

08 Apr 2026

marjorie

Room was clean and quiet. Staff was super friendly. Breakfast was good. Would stay again.

Friends_and_family Family

4/10

Poor

29 Mar 2026

mike

Hotel was full. So you would think they would keep up on having enough breakfast knowing mostly everyone was there for a wrestling tournament and would all be eating and leaving at around the same times. My son and I barely got any food

Family_with_children

8/10

Excellent

27 Mar 2026

Tiayana

Nice spot

Family_with_children

10/10

Exceptional

11 Mar 2026

John

Room was
Clean and readily available!

2/10

Poor

06 Mar 2026

Amber

We stayed at this property for one night and unfortunately had a disappointing experience. When we arrived late in the evening, we were tired from traveling and went straight to bed. The next morning we noticed the toilet had not been properly cleaned before our arrival (photo attached).

I showed the photo to the front desk the next morning and was told the manager would be informed when he arrived later that morning and would call me. The staff member also offered to send housekeeping, but I asked them to wait about an hour because my daughter was still in the room getting ready.

A few minutes later, a man entered the room despite my daughter calling out that the room was occupied. This was very concerning.

I was told the manager would follow up, but I never received a call. I also sent an email to the hotel after our stay and have not received a response.

I hope the property reviews its housekeeping procedures and guest communication so situations like this can be handled more appropriately in the future.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Marti

Clean room, friendly staff! Quiet.

Self

4/10

Poor

15 Feb 2026

Amanda

It was very loud, it felt like there was no sound proofing.

10/10

Exceptional

01 Feb 2026

Jennifer

The clean room and the friendly staff.

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Eric

Room was very clean and staff was super friendly.

Friends_and_family Family

8/10

Excellent

09 Jan 2026

paul

Nice room, clean. no complaints, would stay again.

Leisure Self

8/10

Excellent

03 Jan 2026

Megan

Front desk staff was wonderful.

Leisure Family

4/10

Poor

22 Dec 2025

Kristopher

The person at the front desk at 8 am deactivated my keys and activated a new set for someone without checking identification this is scary and dangerous and im not sure if my belongings haven’t been touched

Friends_and_family Friends

10/10

Exceptional

21 Dec 2025

Courtney

The rooms were clean and staff was great

8/10

Excellent

26 Nov 2025

Samantha

Clean and close up the venue

Leisure Family

10/10

Exceptional

19 Nov 2025

Randall

Clean room, friendly staff, with special shout out to Pam,who was friendly, funny, and accommodating. Didn’t like the fact that CNN was home station tuned in the lobby.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Rebecca

Staff was very friendly and helpful. Room was very clean

Leisure

10/10

Exceptional

07 Oct 2025

Anthony

Pam is the nicest, most outgoing, happiest, and helpful hotel employee I've ever met. She is at the forefront of customer service. All the other staff definitely feed off her energy some, but she is the best out there.

Leisure Friends

8/10

Excellent

03 Oct 2025

Nanette

We stayed on the first floor. We found that with the curtains, the sheers closed completely, but the heavier ones did not. This made visibility from the outside to see occupants inside at night. We had to use a hanger with clips to close the heavier curtains so no one can see inside. Don’t know if this was a design error, but we were uncomfortable with having people in the parking lot able to see us inside during the evening.

10/10

Exceptional

26 Sep 2025

David

Everything was clean and as advertised

Leisure Partner

8/10

Excellent

13 Sep 2025

Janis

Good stay

Clean rooms and facility. Staff is quite helpful and we will be there again.

Partner

10/10

Exceptional

07 Sep 2025

Marlene

Property is nice and staff was very friendly. No restaurant within walking distance. Breakfast was just ok. Eggs and sausage were not good. Everything else okay

Leisure Family

10/10

Exceptional

26 Aug 2025

Angel

It was a peaceful stay and my kids loved the experience.

Leisure Family_with_children

8/10

Excellent

25 Aug 2025

David

Property was clean and maintained.

Family

10/10

Exceptional

18 Aug 2025

John

The staff were great! The room and pool where great! Breakfast was reasonable. Hallway wallpaper needed some attention

Leisure Family

10/10

Exceptional

06 Aug 2025

nancy lee

comfortable bed nice pool.

4/10

Poor

03 Aug 2025

Ashley

This hotel was really run down and gross. There was legit sludge in the shower and the sink. Weeds everywhere all over the property and my entire face has broken out from sleeping on the bed. Don’t walk barefoot- your feet will be black from the carpet in your room.

Leisure Partner

8/10

Excellent

30 Jul 2025

Cynthia

An older updated Fairfield with helpful proprietors.

10/10

Exceptional

29 Jul 2025

Phillip

Great front desk service

Business Family

10/10

Exceptional

21 Jul 2025

MATHEW

Very clean and convenient

Leisure Family

8/10

Excellent

17 Jul 2025

David

parking lot was small, and a little overun with weeds. there was a leak of some kind in the hallway that they were attempting to clean up the whole time we were there.

10/10

Exceptional

12 Jul 2025

Susan

We needed a handicapped room which was lovely and especially appreciated the bench for the shower. Also, loved it that our room was right next to the pool. Pam, the receptionist who checked us in, was delightful. Only difficulty was finding the hotel!! We suggest a sign on the highway. Thanks! Bob and Sue

10/10

Exceptional

10 Jul 2025

Keyon

Front lady was great. Helped work out room reservations

Leisure Family_with_children

10/10

Exceptional

08 Jul 2025

Jacqueline

The staff were very friendly. The property was clean and quiet. Nice place. Close to many restaurants.

Leisure Partner

10/10

Exceptional

08 Jul 2025

John

Nice place and reasonable prices

Room was really great and the bed was pretty comfortable. The pillows were also great. The fro t desk was extremely friendly and helpful. The workout room could use a couple of machines repaired, but it was reasonable for a hotel. Overall happy with our stay.

Partner

10/10

Exceptional

08 Jul 2025

AGNIESZKA

Very clean. Stuff was very friendly. Will return

Leisure Family

8/10

Excellent

06 Jul 2025

DONOVAN

The check in staff was polite and professional, we got there before it was check in time because we were coming from far and he helped us out by checking in us early.

10/10

Exceptional

03 Jul 2025

Martin

Quiet, clean, fairly reasonable. Was a great place to stop and rest during out road trip.

8/10

Excellent

23 Jun 2025

Allison

The pool and the gym really need a facelift, but we weren't there for that. TNT breakfast was just ok and was like every other hotel I've been to.

The front desk host, Pam, was amazing. Very friendly and welcoming.

Coffee and tea available throughout the day.

Rooms were clean. shampoo, conditioner, and body wash already in the shower, but I still bought my own.

I would definitely stay here again.

Business_and_leisure

10/10

Exceptional

22 Jun 2025

Shannon

We had a great stay. Paula that checked us in was so helpful and friendly!

Leisure Family

10/10

Exceptional

19 Jun 2025

Jechonias

Very relaxing

Leisure

6/10

Pleasant

17 Jun 2025

May

The customer service upon arrival/checkin was awesome. The more matured lady was extremely nice and had amazing customer service. However, once we were in our room, I realized I needed to not only disinfect the room with lysol BUT also clean the shower head and thorougly wipe down the shower corners as they were dirty as well. The walls in the bathroom were discolored which indicated that these rooms were extremely old. The inside of the toilet was dirty. The bathroom floor needed to be swept as well. The plumbing had its challenges too, as we couldn't run the water to long while brushing our teeth because it backed up very quickly. My daughter slept on top of the cover because she felt like the bedding was not as clean. The lighting in the room was dark, the light shades were dirty, the window seal was dirty, the microwave was broke :-/. The bed provided a few comfortable nights of rest, so I'm thankful for that, however the overall experience just wasn't up to par at all. I was extremely disappointed.

Business Family_with_children

4/10

Poor

17 Jun 2025

april

We did a two-night stay with friends and kids for a sports camp. Upon check-in the area around the hotel is poorly maintained and overrun with grass and weeds. Pamela was VERY kind and check in was great. The rooms were very old and could use an upgrade, my room 309, the outlets on the wall under the thermostat did not work nor did the outlets on the nightstand, which was very inconvenient for charging my phone and electronics. The shower had poor drainage as well. The area by the microwave and fridge were very dusty. Overall the hotel could use an overhaul and the gentleman at the front desk when i asked about a late check out for my friend and I was not very accommodating and I know this hotel will never be at full capacity so to allow one extra hour for two rooms did not seem like a big ask.

Leisure Family_with_children

10/10

Exceptional

14 Jun 2025

Ruth

Good location! Easy access to two major expressways. Property is clean and breakfast is excellent.

Business_and_leisure Family

2/10

Poor

02 Jun 2025

William

The food was horrible and staff was disrespectful.

Leisure Partner

10/10

Exceptional

27 May 2025

Brandon

The hotel was very clean, and the staff was amazing. It is also located right across the road from where I needed to be for the 3 days.

Business Self

10/10

Exceptional

09 May 2025

Lisa

Nice hotel, clean, nice pool

Friends_and_family Family

10/10

Exceptional

03 May 2025

Mariantonietta

We only stayed a night but it was a great stay. Front desk staff very friendly and breakfast was great. Quiet and clean room!

Leisure Family

10/10

Exceptional

27 Apr 2025

PAUL

Nice pool.

Leisure Self

10/10

Exceptional

22 Apr 2025

Cheri

Clean room, excellent breakfast and friendly staff made this a great stay.

Business_and_leisure Self

8/10

Excellent

10 Apr 2025

Douglas

Pam was the BEST. Friendly, courteous and efficient. Give the girl a raise!

10/10

Exceptional

08 Apr 2025

Angelica

Stayed one night and it was what I expected in cleanliness and service.

Leisure Family

10/10

Exceptional

06 Apr 2025

susie

Super staff, very clean

2/10

Poor

28 Mar 2025

Jeff

Had an emergency come up and asked desk to checkout day early, they told me no problem they would refund me for the next day. I checked out before noon. I checked on refund and Expedia said they refused now. Called Expedia again and they said there is nothing they can do. What a bunch of garbage, was given permission by the manager, even called Expedia BEFORE I left everyone said no problem. Still have not gotten anything, spoke with manager once again said no problem have Expedia call us to take care of it. Once again Expedia contacts them and they said they would not. Either the Manager is Lying directly to me or Expedia is, they have both lost my business it seems and neither care.

Business Family_with_children

6/10

Pleasant

25 Mar 2025

Trey

Ver

10/10

Exceptional

24 Mar 2025

Nancy

I want to thank Pam at the check in desk on Saturday March 22! The hotel was very. Just & r room of 2 queen size bed was not yet available so she offered us a very nice discount for taking a king size room ! I really appreciate ur kindness Pam! U r great at ur job!’our stay was great!

8/10

Excellent

23 Mar 2025

Carrie

We were here for wrestling championship and it was nice, breakfast was great too. Kids enjoyed the pool just wished there was a hot tub.

Leisure Family

10/10

Exceptional

17 Mar 2025

Timothy

Wonderful experience!!

Extremely good service, VERY clean. Very helpful front desk person. Great price and delicious breakfast! Will definitely stay again.

Business

8/10

Excellent

15 Mar 2025

Jane

We stayed one night on our way back home. The property was nicely appointed and convenient to highway. The breakfast did not look appetizing so we eat elsewhere. Free bottled water was nice.

Leisure

4/10

Poor

24 Feb 2025

Andrea

Not what they show or I expected from Fairfield

The bathroom had no countertops even though the pictures did. The elevator was down almost all of our stay. The parking lot was not plowed or salted. A member of my group slipped and fell (no injuries) in the parking lot. There were not enough parking spaces for all the guests. There was no fire escape plan on our room door. There was feces on our curtain.

Friends_and_family Family

10/10

Exceptional

21 Feb 2025

Neil

Wasn't there long enough to see the entire facility, but did approved of the facility. Hope I get to stay there again.

Business Self

8/10

Excellent

19 Jan 2025

Julie

Nice for a few night's stay near family. Bed was comfy, some late night noise from other guests though. Overall we would stay again.

Leisure Family

10/10

Exceptional

11 Jan 2025

Janis

Good stay

Excellent staff attitude and helpfulness. Rooms in good condition and clean and comfortable. Good experience again.

Partner

10/10

Exceptional

23 Dec 2024

Cynthia

Check in was great and the room clean. Disappointed that no dining service but several restaurants within 5 miles.

Business Self

10/10

Exceptional

26 Nov 2024

Randall

Conveniently located for our needs. Friendly, accommodating staff. Clean room and lobby.

Leisure Partner

10/10

Exceptional

04 Nov 2024

Cameron

Good

10/10

Exceptional

22 Oct 2024

Janis

Good place to stay

Property in good condition overall. Staff friendly and helpful. Good bed and room features. Good breakfast and cleaning services.

Partner

10/10

Exceptional

16 Oct 2024

loretta

Pam at the front desk was wonderful

Leisure Family

10/10

Exceptional

13 Oct 2024

Micheline

Pam at check in was so friendly, and very helpful!! She is a gem

Leisure

10/10

Exceptional

11 Oct 2024

Lisa M

Nice mattress and breakfast. Friendly and helpful staff:)

Leisure Self

10/10

Exceptional

10 Oct 2024

azim

Very friendly staff.
At check in; breakfast and checkout

Leisure

8/10

Excellent

08 Oct 2024

Brandi

Great location staff was really nice

Leisure Family_with_children

6/10

Pleasant

07 Oct 2024

Verified traveler

The service was excellent. The beds were old and uncomfortable, light in the bathroom was flickering like a strobe light and when I asked for it to be fixed they said the next day. The light was never fixed.

Friends_and_family Family

6/10

Pleasant

06 Oct 2024

Shannon

Room smelled like mold, and bathroom was dirty.

Leisure Family_with_children

10/10

Exceptional

05 Oct 2024

Aeryn

Great breakfast. Great staff. It is near a mobile home park.

10/10

Exceptional

04 Oct 2024

Gerald

Great staff, comfortable room and perfect location

Leisure Partner

2/10

Poor

30 Sep 2024

Hannah

They refused to honor my hotels.com reservation

When I arrived, with my reservation from Hotels.com, they had me in the system, but with no dates attached, and refused to honor the reservation. The clerk was not empowered to do anything about it, and told me it was my fault for using hotels.com. The clerk was truly unhelpful. I walked away and booked another hotel for the same night.

Business Partner