Name: Delta Hotels By Marriott Kalamazoo Conference Cent
Address: 2747 S 11Th Street, Kalamazoo, 49009, US

6/10

Pleasant

20 Jul 2026

Cathy

The bar was great and the bartender was awesome

10/10

Exceptional

19 Jul 2026

Francis

Staff went above and beyond when computer issues caused check in delays

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Thomas

We had an issue with the AC in the room. Maintenance was very prompt and tried to work on it but was not able to fix it. The moved us right across the hall within 10 minutes after assessing it. We didn’t have to go down the desk to change rooms. Great service from the staff.

Partner

10/10

Exceptional

17 Jul 2026

Cheryl

Room was beautiful, very clean, comfortable, and quiet. Fitness room had a lot of equipment and very clean. Pool was clean and large, there were a few mulch pieces pool side on floor, no air conditioning in pool area, and hot tub did not work . Would prefer they offered brewed coffee in lobby. There is a coffee shop inside for you to purchase. Breakfast is available to purchase inside restaurant.

Family_with_children

8/10

Excellent

14 Jul 2026

Bonnie

Loved the coffee shop and the staff person when we checked in was so friendly!

Friends

6/10

Pleasant

06 Jul 2026

Larry

I picked this hotel based on having a pool and a hot tub. Overall, it is a nice conference hotel. Stay was only OK for me because the hot tub needed repair (bubbler not working) but we could still use it but the water was only a bit hotter than lukewarm.

They unexpectedly closed he pool area for an hour in order to make repairs to the hot tub but it made not difference.

It is the little things that matter.

Dylan was particularly helpful at check-in

Self

10/10

Exceptional

05 Jul 2026

Deborah

Gave us nice grab and go on the 4th when everything was closed.

10/10

Exceptional

03 Jul 2026

Tahira

This was an enjoyable experience. I look forward to staying at this property again.

Family_with_children

10/10

Exceptional

30 Jun 2026

Elsie

Had a wonderful time and was very happy with choosing this hotel to call home for a couple days.

Family_with_children

4/10

Poor

21 Jun 2026

Taija

Pool was very dirty had half eaten strawberries on the side ants crawling near my face hot tub was not hot room was not clean blood on curtains needs better care Cost too much to be like this needs better house housing.

Self

10/10

Exceptional

19 Jun 2026

serina

love staying here

Family_with_children

8/10

Excellent

14 Jun 2026

Roy

Great stay the bartender at the restaurant was kinda rude. But everything else was great will do it again

Partner

2/10

Poor

07 Jun 2026

Abdelhakim

The third floor smells bad.. there was also water on the carpet in my room next to the window and it makes entire room smell bad

10/10

Exceptional

04 Jun 2026

Brenda

great

Business

4/10

Poor

31 May 2026

David

Took over two hrs just to get in our room after check in I missed out on time with my family waiting for Maitance to fix the door. They also where allowing people to run wild through the hotel Staff was very rude as well

Family_with_children

10/10

Exceptional

29 May 2026

Aleksandar

Hot tub

8/10

Excellent

22 Apr 2026

Rachael

Wound not recommended the restaurant within the hotel. We went there for breakfast. Portions are small for price. No jelly with toast and one waitress serving the whole restaurant.

This is the only downfall of our experience. Room was adequate. Everything seemed to clean. Staff was helpful.

Family_with_children

6/10

Pleasant

21 Apr 2026

Charles

Hot tub was dirty and lukewarm

4/10

Poor

19 Apr 2026

Kristy

Horrible dirty and no working amenities

Partner

10/10

Exceptional

19 Apr 2026

Tomas

It was good

8/10

Excellent

18 Apr 2026

Amy

Pool was freezing. Black caulk around shower?

Family_with_children

6/10

Pleasant

18 Apr 2026

Andrew

Tv didn't work

Family

8/10

Excellent

05 Apr 2026

Deidra

When I arrived the room I was provided was not clean and had to get a new room.

Self

8/10

Excellent

30 Mar 2026

Cheryl

Security: Fire alarms went off a couple of times, no communication from management. Overall: clean, comfortable, courtious, convenient for our meetings.

Friends

4/10

Poor

30 Mar 2026

Lamont

The Hot tub was out of order and there was no hot water at all to shower

Partner

2/10

Poor

29 Mar 2026

Rachel

Our room didn’t have hot water during our stay. We couldn’t shower, hand washing was with freezing water. The hot tub was empty, they didn’t even tell us when we checked in. We went to the pool and saw it was roped off. Went and asked front desk, and she said “oh yeah, I think we are waiting on a part”. I would think they would tell us this when we were checking in. When we told front desk about the hot water, she asked if we were Marriott Members, I said no. Then said because we booked with Expedia, we would need to talk to them about our issues and they would contact hotel. We may receive a portion of our money back in 30 days. Hotel was loud, kids were outside our room super loud at 3am. Pillows were very cheap, beds not comply. I never write a review about a hotel. I just had to share this. I would never go back to this place again.

Family_with_children

10/10

Exceptional

22 Mar 2026

Diane

We were there for a one night stay attending a function in the conference room. The room was clean and beds were comfortable. We did not use the amenities but were notified in advance the hot tub would not be available for use. Staff was friendly…

Family

10/10

Exceptional

21 Mar 2026

Marne

Significant difference from other hotels I have stayed at. Attentive, friendly staff. CLEAN! Quality equipment in fitness room. Good food at restaurant. Very comfortable bed. Would definitely recommend.

Partner

10/10

Exceptional

13 Mar 2026

Amy

For me a breakfast would be a great addition and or coffee available before 7 am since I was staying for work and needed to be to work by 7 other then that it was great

Partner

10/10

Exceptional

02 Mar 2026

david

Clean quiet grand

Friends_and_family Friends

6/10

Pleasant

06 Feb 2026

Jill

Pool and hot tub looked dirty

Business

10/10

Exceptional

04 Feb 2026

Derrick

Everything was wonderful, can’t complain

Business Self

4/10

Poor

03 Feb 2026

Erica

Room did feel a little neglected, dust heavy on the lighting, especially the one hanging over the couch area. Hot water was capped at maybe 90 degrees and shower felt cold. Bed was uncomfortable and the tv just kept saying loading and wouldn't work. On top of that all that, we werr looking for a hot tub to enjoy after having spent the last few days cleaning out a deceased family members home and upon check in notified it was closed, there was no mmention of it on their websit or hotels.

Friends_and_family Family

4/10

Poor

01 Feb 2026

Brandon

Hot tub was out of order, pool area was absolutely frigid, and parking was a joke.

Friends_and_family Friends

2/10

Poor

31 Jan 2026

Sophie

Place deserves 0 stars. Besides the hotel flooding...

1st: Hotels.com do not supply specific reservation information to the hotel itself. I booked a poolside room, but hotel staff had no knowledge of this, where visibly annoyed when I insisted on a poolside room. They confirmed this as true, stating they don't receive any info other than bed size/count and # of guests. Hotels.com does not advise customers of this at any point, which is highly misleading.
2nd: The room had no heat. This was a surprise to the hotel staff, who assigned us an alternative room.
3rd: This room had heat, but also: a broken shower curtain rod, mildew, no extraction fan, and caulking everywhere. The hot water took several minutes to reach the tap. The countertop was dirty. There was a sign for a special drink feature (but the feature itself was missing). The chair was breaking, the bedside lamp shade was broken and had a pink and brown stain on it. The television was burnt in blue. I work in tech, it was not a setting, it was LED burn out.
4th: Outside of our room, the pool area smelled like sewage. There was molding/severe water damage on the wall and ceiling. A bucket was on the ground to catch the falling wet debris.
5th: Pool - water was dark, dirty, and FREEZING. The \"hot\" tub was lukewarm and dirty, the jets did not function properly and neither smelled like they had the proper chemicals applied. We used the hot tub briefly, but showered immediately after for fear of an infection.

Friends_and_family Family

6/10

Pleasant

22 Jan 2026

charles

This morning at 5:00am 1/22/2026 there was no hot water. When we called the front desk they said they were aware of the problem and had to call an engineer in to evaluate the situation. When we checked out at 11:00 still no hot water and I was unable to shower. I had a meeting scheduled today and I went to it un bathed and felt disgusting. Not a good experience!

2/10

Poor

20 Jan 2026

Hailey

Upon arrival, we were told the pool wasn’t heating properly. While that was disappointing, we weren’t too worried at first. We switched to a poolside room for easier access and thought the slight chill in the room wouldn’t be a big deal. As the night went on, the room became absolutely freezing. My infant cried and shivered all night long because it was so cold. The next morning, we went to the front desk only to find out they already knew our room had no heat, yet they still put us there anyway — knowing we had a baby. On top of that, we had no hot water that morning, so I had no way to wash bottles or pump parts for my infant.

I’ve stayed here in the past with no complaints, which makes this experience even more upsetting and confusing. I have no idea what went wrong this time, but after this experience, I absolutely will never be coming back.

Friends_and_family Family

2/10

Poor

18 Jan 2026

Christina

The room was not clean, pulled out sofa sleeper and sheets had stuff all over was not clean, stuff looks run down, needs a lot of updates, freezing in main areas, no hot water in shower or sink, most of our team's rooms had no hot water, which with stinky hockey players not fun.

Leisure Family

10/10

Exceptional

16 Jan 2026

Alexander

A great stay overall

Business

2/10

Poor

16 Jan 2026

Barbara

Room 302 was too noisy, could hear running water from above

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Rhonda

Hot tub was hot and uncrowded. Bar served an excellent salmon dinner.

Leisure Self

10/10

Exceptional

11 Jan 2026

Ray

All perfect. Hot tub incredible

10/10

Exceptional

11 Jan 2026

Heather

I would like my deposit back

Leisure

10/10

Exceptional

07 Jan 2026

Jane

Quiet, clean room, nice gym, good restaurant.

Business

10/10

Exceptional

30 Dec 2025

Kaarin

Nice hotel. Nothing fancy, everything clean, really nice staff. Pool is a good size. Quality coffee and breakfast easy and fast. I'd stay again.

Leisure Family_with_children

8/10

Excellent

30 Dec 2025

Laura

Hot tub water was low and jetws couldn't be turned on without water spraying up everywhere.

signage for entrance was very small.

Leisure Family

10/10

Exceptional

24 Dec 2025

Travis

This hotel and staff carries the professionalism and amenities I am looking for during travels.

Leisure Self

10/10

Exceptional

30 Nov 2025

Connie

Huge room. Staff was attentive. Good location right off the expressway.

Leisure Family

10/10

Exceptional

21 Nov 2025

Luis

Great stay

6/10

Pleasant

17 Nov 2025

Michael

The restaurant/ bar has recen

6/10

Pleasant

03 Nov 2025

Leanne

Long wait for check in, no front desk staff

6/10

Pleasant

23 Oct 2025

Darrell

Very disappointed that the pool was out of order! The only warning was a small apology on the desk . We chose this hotel because of the Pool . Not likely that we would stay there the next time . No light when we walked into the room the fridge loud

Leisure Partner

8/10

Excellent

20 Oct 2025

Jasmine

Easy check in, room was clean and well stocked.

Partner

4/10

Poor

19 Oct 2025

Saundra

The pool and hot tub were closed because someone put too much chemicals in. Ceiling above ice machine had s noticeable leak stain with mold. Had to move rooms at midnight due to loud noise coming from sir conditioner. The room we switched to had a lesking windows over thd night and water soaked 2 feet oc the carpet.hotel is very old but with the attempt to update, but should have done it properly.

4/10

Poor

16 Oct 2025

Carol

The pool and hot tub were closed. I was bummed. :( The room was not very clear. There were visible stains on the furniture and the bed. There was hair left in the shower. The towels were old, rough and dirty. There was a super gross stain in the hallway...still fresh.

Business

2/10

Poor

04 Oct 2025

Mike

I came with my boyfriend. Desk clerk made sure to say \"you know theres only one bed, right?\" As a gay couple it seemed kind of rude.

Leisure Partner

10/10

Exceptional

04 Oct 2025

Chase

Everything was great. Cool comfortable room, very accommodating.

Self

4/10

Poor

21 Sep 2025

Susan

Restaurant/bar was great and has good service but the rest of the lobby and the rooms are out dated and dirty.

Leisure Family

4/10

Poor

21 Sep 2025

Karlee

The hotel’s condition didn’t live up to the photos. The TV didn’t work, we attempted to call the front desk, but the phone didn’t work. Maintenance man’s was unable to fix either, but was apologetic.

Friends_and_family Family

8/10

Excellent

18 Sep 2025

william

It was ok.

Business_and_leisure Partner

8/10

Excellent

17 Sep 2025

Mercedes

The pool water felt like an ice bath but everything else was nice

10/10

Exceptional

02 Sep 2025

Mac

Clean rooms
High standard
Welcoming

8/10

Excellent

22 Aug 2025

tiffany

Nice and quiet

Business_and_leisure Self

4/10

Poor

21 Aug 2025

Tabetha

In a nut shell, unable to use the hot tub due to young children approx 8-10 who were in and out constantly and did not appear to be supervised. Staff who walked through and observed this did not address the issue and enforce the rules. In addition BOTH Sat AND Sunday in the early morning hours, alarms went off waking me and my family. Nit an impressive or enjoyable stay especially for the price paid.

Leisure Family

6/10

Pleasant

05 Aug 2025

Pedro

The stay was ok for just a one-night ordeal. But the staff interaction when i first arrived and lack thereof as i had to wait for over 30min until someone showed up at the desk to help me was not a good start. I tried to get the attention of the bartender, but he was engulfed in his conversation with his guest that I don't think he noticed me waving or raising my voice to get his attention.

Leisure Family

4/10

Poor

30 Jul 2025

Verified traveler

Chaotic place

Fire alarm went off at 7:30 a.m. and scared the bejeezus out of us - no response or info given. Rampant noise until 1 a.m. with people yelling and banging on doors.

Friends_and_family Family

10/10

Exceptional

30 Jul 2025

Kimberly

The staff was great

Leisure

10/10

Exceptional

22 Jul 2025

Barkat Ali

It was great and we really enjoyed our stay there. The staff name I believe was Do, he was helpful and awesome

Family_with_children

10/10

Exceptional

20 Jul 2025

Tracie

Although this property is older-is is well kept and has excellent customer service.

Business_and_leisure Family

10/10

Exceptional

19 Jul 2025

Joe

Great pool and hot tub area. Very good restaurant and bar. Breakfast was exceptional and restaurant staff were very friendly and attentive. The person who checked us in was especially courteous, friendly and efficient. Overall great value for the price. Would definitely stay here again.

Leisure Partner

2/10

Poor

17 Jul 2025

Brett

Unsatisfied.

It was a nice looking hotel. When I arrived the common areas were very humid and felt like the AC wasn't working. Had to wait 5-10 minutes for the front desk rep to come out of the office to check me in. The rep didn't check the details of reservation and I had to go back and get my 30 dollar voucher for my prepaid breakfast. When I went to the restaurant for dinner there was only 1 employee working, we had to wait longer than expected for everything.The lady working was good, food was good and she was attentive, just shouldn't have been by herself. Next the AC in the room wasn't working well either, took to long for it to cycle on and had to lower the temp to 65 to keep it running.

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Jonnie

Very nice hotel. Staff was very accommodating to our league. We had several softball teams there for a tournament.

Business Family_with_children

10/10

Exceptional

15 Jul 2025

dave

Very good

Leisure Family

8/10

Excellent

13 Jul 2025

Nicole

Very clean and pleasant staff!

Leisure Family

8/10

Excellent

11 Jul 2025

Mary

the desk cleck was rude, had encounter with manager on duty very pleasnt also am desk cleck friendly and professional Not happy pool was closed would booked different hotel.

Business_and_leisure Self

4/10

Poor

08 Jul 2025

Kevin

Grandson enjoyed the pool. Restaurant food was really good and staff was friendly. Our room was a sad story though. Carpet was filthy (turned your feet black), toilet leaked at base and bathroom stunk badly of sewage, lost power one evening for over 3 hours, so no a/c or tv and so staff claimed they didn't know how to give us a partial refund since we booked through Expedia.

Leisure Partner

4/10

Poor

07 Jul 2025

amanda

The power was out upon arrival, staff was great and running around like mad men trying to figure out what was going on , rooms were not that clean, no hot water, and everything in the hotel was closed due to the power outage

Leisure Family_with_children

6/10

Pleasant

06 Jul 2025

Vanita

I didn't like how the water level in the bathtub took a while to drain. Had to wash my feet all the time after taking a shower.

Leisure Family

6/10

Pleasant

04 Jul 2025

Gary L

Our first room had water on the floor under the window. This was likely from the rain they had received over the recent days, including the day we were there. Also the air conditioner was making a noise. We were promptly moved to another room when we mentioned the issues which was better / still air conditioner made some noise but not as bad. I believe our rooms were 223 (1st) and (2nd) 220.

Business_and_leisure Family

8/10

Excellent

29 Jun 2025

Elisabbath

Lovely Spot!

We had a lovely stay! The room was lovely, the coffee shop was really sweet, I wish they had a vending machine (they have a little shop and the only thing that they had for sodas was regular Mountain Dew), and the whole hotel was REALLY humid. Our swimsuits NEVER dried in 5 days, LOL.

But - super friendly front desk, loved the pool, and it will be our regular hotel when we visit my parents!!

Friends_and_family Family

2/10

Poor

29 Jun 2025

Jeff

I made the reservation on the wrong day and between hotels.com and delta I didn't get a response about hopefully getting a refund. I get it's my fault for not double checking the dates. I understand it was non refundable. Would have been nice for some response to have happened.

6/10

Pleasant

29 Jun 2025

Susan

Rooms were small and laid out awkwardly.

10/10

Exceptional

25 Jun 2025

Jolene

Was a wonderful stay. The pool and hot tub were the cherry on top! Would stay again!

Leisure Family

10/10

Exceptional

23 Jun 2025

Crystal

Well worth the stay but expedia that we went through was a complete joke

Leisure Partner

10/10

Exceptional

23 Jun 2025

Kathleen

Nice having a restaurant on site. The check in staff were great!

Leisure

6/10

Pleasant

23 Jun 2025

Cyntoria

The property overall was really nice and clean. The staff were very nice and friendly. I paid for the breakfast package which the breakfast was very good, only problem was they only had one server which left us sitting without drinks or food for about 15-20 mins. The server was nice and she did let us know she was the only server. The room was nice and clean, but the mattress was very uncomfortable which made it hard to get any sleep on top of the noise from neighboring rooms. The pool & jacuzzi area was really nice which helped made our stay better.

Leisure Partner

10/10

Exceptional

21 Jun 2025

Keri

We enjoyed our last minute stay. Very clean, friendly staff and comfortable beds! Well done.

Leisure Family

10/10

Exceptional

21 Jun 2025

melanie

The staff was wonderful very clean . Pool and hottub were clean hugh!! Will be coming back again!!

Partner

8/10

Excellent

20 Jun 2025

Cindy

comfortable beds, clean rooms. restaurant was very good as well- tasty food and friendly staff

Leisure Family

8/10

Excellent

18 Jun 2025

Jessica

Clean rooms and nice hotel bar

Leisure Self

6/10

Pleasant

18 Jun 2025

Erik

We booked here for the pool but it was closed when we arrived. The dark out curtains did not cover the window completely so our room was too bright. I did not sleep well.

Leisure Family

8/10

Excellent

18 Jun 2025

Kelsey

Clean, calm hotel

10/10

Exceptional

18 Jun 2025

beverly

Checked in at 1130pm and out by 7 am. However everything seemed very clean and nice

Leisure Family