Name: Red Roof Inn Kalamazoo West - Western Michigan U
Address: 5425 West Michigan Avenue, Kalamazoo, 49009, US

2/10

Poor

03 Aug 2026

Dylan

They over booked the hotel on our wedding night and won't do anything to refund my money.

8/10

Excellent

31 Jul 2026

Lou

Accommodations fit my budget

2/10

Poor

14 Jul 2026

Shunan

The real environment is totally different from what you can see in the photos.

Self

2/10

Poor

09 Jul 2026

Lucas

I reserved a room on Expedia, when I arrived, they were overbooked and I was told I had no room.
There is no excuse for this.
So disappointed and will never use Expedia again.
Do Better!
Can’t get ahold of anyone to credit my account.

Self

2/10

Poor

03 Jul 2026

Vanessa

the first room we got was still dirty, bed wasn’t made and had a horrible smell. They were very helpful with getting us a new room but even then the comforter has lots of animal hair and stains on it and when I went to get a new one they said they did not have any clean ones.

Partner

10/10

Exceptional

30 Jun 2026

Alec

N

6/10

Pleasant

28 Jun 2026

David

No soap in dispenser in the shower, asked to to get room made up but got told it would probably be the next day which didn’t help me a bit as I’d be checked out by then 🙄 , property is in need of some repairs and maintenance

Friends

2/10

Poor

28 Jun 2026

Ebony

The lady at the front was very nice. The property needs to be updated. I checked in around 9:30pm and I was gone by 3am because I saw a roach in the bathroom. The toilet handle was broken and there wasn’t a remote control in the room.

2/10

Poor

27 Jun 2026

Samantha

Wow, what can I say, other than do not stay here. From the smoke cigarette smell in the lobby mixed with bad air freshener, to the room and a bed that was concave, to a faucet that was falling off of the sink, to the disgustingness in the bathroom, stay away from this place. We prepaid checked in and then after our event that we attended, we decided to cut our losses and just drive the two hours home.

Partner

4/10

Poor

24 Jun 2026

Sandra K

The staff were nice and the room was clean, however, the mattress had huge sags in it. It was so bad, I was stunned by it. The staff knows, but their hand are tied. The mattress was so saggy that the bed could not even be made properly. I can sleep anywhere, so I managed. I was in room 154 on the corner and it would be impossible to make this mattress worse. This experience has made me decide to never go to another Red Roof. That said, the staff and receptionist were wonderful and friendly. It is a shame that such good people have to put up with a cheap owner who won't replace the mattresses. I would not be surprised if this Red Roof Inn closes down. If it is an emergency, you can stay here and feel safe. But have a sense of humor, because the mattress is a joke!

Partner

2/10

Poor

16 Jun 2026

Leighun

I drove 45 minutes as this was the closest room available. When I got there, there were 3 Sheriff's cars in the parking lot. It did not look like a well kept hotel and I got the feeling that several of the people standing outside watching the excitement lived in the hotel and weren't just guests for the night. I was shocked since this hotel had higher than an 8.0 rating. But I was in desperate need of a room and they were all that was available so I went to check in. At check in I was told that they were overbooked and they did not have a room available for me. I went out to my car and reached out to Hotels.com immediately and was told that the room I booked (less than 2 hours earlier) was a non-refundable room, so they would not refund my money, even though I was not given a hotel room. Because there were no other rooms available in the area I ended up sleeping in my car that night in the airport parking garage. I've used Hotels.com for years and always been very happy with the hotels I've stayed in and Hotels.com's service and convenience. This however was hands down worst experience I've had all the way around. I would be very hesitant to use them again in the future.

Self

2/10

Poor

16 Jun 2026

Christine

We liked the location and staff was very friendly.

Family_with_children

6/10

Pleasant

13 Jun 2026

Nathan

Hotel could use some updating.

Friends

2/10

Poor

12 Jun 2026

Emily

Got there after driving 14hrs from Texas, when checked him the lady ate her shrimp first. Thenas she’s getting me checked in she goes to tell me the room SHOULD be okay but if not come back down. I go to the room and it has a weird smell, decided to go ahead and stay but went into the bathroom to find a roach and as i found that roach my fiancé finds roaches in the bed as well we took pictures and immediately grabbed out things went back and showed pictures to front desk and asked for a refund. They proceed to tell me they can’t refund me until my stay is complete which i have never heard before so i waited to get in contact with the manager two days later and she tells me she has refunded me my money but i have still yet to receive it on my debit card. Giving it a few more days. Also to add while i was trying to get my refund at the hotel there was a crazy altercation that cops had to be called out.

Family_with_children

2/10

Poor

05 Jun 2026

Karen

We had made reservations and when we arrived they said they didn't have any rooms.

Family_with_children

2/10

Poor

31 May 2026

Donald

The bed was full of piss stage blood stage, coffee stains. The mattress was just as bad and break. It was no good. Got him to replace the sheets never brought me a blanket toilet always won’t flush very very dirty shower.

Partner

2/10

Poor

27 May 2026

Roberta

There was no TV remote in one of our rooms and only one set of towels on each room. Both rooms smelled of cigarette smoke and we felt gross staying there.

Friends_and_family Friends

4/10

Poor

15 May 2026

Braden

I would love to stay here while I'm working in Kalamazoo, but I just because of the cigarette smell in the room. It was 100% smoke free.... I just got home and I have to wash all of my clothes. Even the clean ones. My family could smell the cigarette smoke through my suitcase when it was sitting in the kitchen. Staff was nice though.

Self

8/10

Excellent

10 May 2026

Talonda

The rooms were clean, customer service was excellent, everyone, including other guests were very nice.

Pet

2/10

Poor

07 May 2026

Raymond

Unfortunately, this place is a dump. It's run down and needs a lot of renovation and upgrades. Duncan at the front desk was nice and he tried to help by giving me an upgrade. The bad part is that if this was an upgrade, then I would hate to see the regular room. The room was \"clean\", but still felt dirty. The floor felt like it had been mopped with a dirty mop. My socks got dirty from walking on the floor. In the bathroom, there was no rod for the toiletpaper, so it was just sitting on the back of the toilet. There was no stopper for the bathtub, so you couldn't take a bath unless you jammed a wash cloth or something down the drain. The smoke detector was hanging off the wall, so I don't know if it even worked. The ac/heat unit didn't work very well. The vent was caked in dust/lent and the slats were broken out. The bedspread had holes in it that had been cut out and burned with a cigarrette (even though this was a non-smoking room), and of course stains. The curtains also had holes in them and you could see light coming in through the holes. They provided a coffee maker that made one cup at a time, but no cups to make coffee in. There were only plastic cups that would have melted with hot coffee in them. The hotel wqasn't exactly cheap either. I think they raised their prices (but not the quality) because there was a marathon (which is why I was there) in town and some locals told me there was a big soccer tournament in town that weekend too. Out of charact

Self

6/10

Pleasant

06 May 2026

Victor

.

2/10

Poor

04 May 2026

Michael

My family and I came down for a funeral. Had 3 rooms booked. Arrived only to find out the hotel was overbooked and we didn’t have rooms. The staff was rude. Hopefully this doesn’t happened to you, especially if you travel with kids.

Family_with_children

6/10

Pleasant

03 May 2026

Joanne

I originally reserved to stay two nights but I checked out after one night. I asked for a receipt and was given a receipt that shows I should only be charged for one night ($67.50). My credit card, however, was charged for two nights ($135.80). Will my credit card be credited back the other $67.50 or should I visit the RRI in person and talk to the front desk?

Self

10/10

Exceptional

27 Apr 2026

Sue

Everything was great except there was no garbage can in the room

Partner

10/10

Exceptional

31 Mar 2026

Ebony

The Internet doesn't work. I was able to get Baymont Internet every so often. Because it would keep kicking me off. But everything else was excellent!!

Self

2/10

Poor

30 Mar 2026

Lequarious

When I booked into my room I noticed stains on my comforters I ask for a replacement never got one I ask for some towels never got them and when the next day come i finally get them but now I found some one’s underwear in my room on top of the new set being as dirty as the old one

Family_with_children

2/10

Poor

29 Mar 2026

Janine

This location was a complete disappointment. The room smelled of extreme cigarettes, the bed, linens and floor were stained . Don’t go to this location

2/10

Poor

28 Mar 2026

Jim

I had reservations, when we arrived, the front dest said no more rooms available, exept for a couple of room that the locks were broken.

Friends

6/10

Pleasant

12 Mar 2026

Verified traveler

Smoke burn mark on the sheets

2/10

Poor

06 Mar 2026

Jennifer

This was one of the worst hotel experiences of my life, and I stay in a lot of them for both work.And pleasure. Thank goodness.I had booked a room with two beds because one of the beds, not only was the white comfort her, but also the white sheets were staying a disgusting color brown. Light filtered in from around the door because of the gaps and when I entered the room. The heater red at 58°. I turned it up as high as it would go by morning.It had warmed up to sixty two degrees. There was an unusual reddish brown stain on the curtain that was broken. That looked suspiciously like body fluids. There was no bath mat, so I used one of the white towls to put down in front of the shower so that I would be safe getting out of the tub when I took a shower
By the time I was done standing on that towel.The underside of it was a disgusting brown because the floor was so dirty. There was also an incident when I was trying to check in where the front dusk clerk was verbally accosted by another guest, and the security guard almost seemed to side with the guest versus the innocent woman who was just trying to do her job. It was very late at night. And I had run out of options for places to stay so I stayed for the night, but the next morning, I marched down to the front desk very early and demanded a full refund of which, after I showed them pictures of all of the things that I have named plus a few more. They gave without one word. This was by far one of the most disgusting hotels.I hav

2/10

Poor

24 Feb 2026

Julie

Waiting for a refund. We did not stay it was so dirty. It was disgusting.

8/10

Excellent

18 Feb 2026

Kris

Clean room nice staff. Breakfast area too small and they do not allow you to take breakfast back to your room to eat

Self

6/10

Pleasant

14 Feb 2026

Kris

Very busy

Self

8/10

Excellent

03 Feb 2026

Karole

No and yes

2/10

Poor

02 Feb 2026

Karole

No room available

10/10

Exceptional

30 Jan 2026

Jesse

Ok

2/10

Poor

28 Jan 2026

Dee

All of the above needed to check in early because of bad weather!!!
No helpful at all!!!! Dirty bathroom
Not nice at all

Partner

10/10

Exceptional

27 Jan 2026

Kris

Fine for the price

Self

10/10

Exceptional

17 Jan 2026

Kris

Clean. Nice staff

Self

10/10

Exceptional

30 Dec 2025

Karole

Yes

10/10

Exceptional

29 Dec 2025

Matthew

Quality stay and affordable price. A great deal for a traveling person on business looking to be financially responsible!

Business Family

10/10

Exceptional

29 Dec 2025

Diane

Clean room was wonderful

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Diane

Nice clean room

2/10

Poor

21 Dec 2025

Sonia

They have roaches

4/10

Poor

19 Dec 2025

Korey

No one cleaned my room, no working remote, bed was brick hard

10/10

Exceptional

11 Dec 2025

Chase

The staff was excels

Friends_and_family Friends

10/10

Exceptional

11 Dec 2025

Joseph

very clean room. Linda at the front desk was very helpful and kind

Joe T.

Business Self

2/10

Poor

30 Nov 2025

Lydia

No blanket bed bugs

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Robyn

The room was clean and neat. The walk ways were clear of obstructions

2/10

Poor

18 Nov 2025

Isabella

There was cockroaches in the first room they gave us, the second room wasn't much better but no visible bugs. Would not recommend at all, also didn’t give a refund.

Friends_and_family Friends

10/10

Exceptional

17 Nov 2025

Rebecca

Clean

Business Friends

4/10

Poor

15 Nov 2025

Richard

The rates and office staff were good. I felt unsafe by some of the tenants that I saw during my stay.

Leisure Self

10/10

Exceptional

12 Nov 2025

Rebecca

Clean friendly

Friends_and_family Friends

10/10

Exceptional

10 Nov 2025

Rebecca

Clean nice ppl

Friends_and_family Friends

10/10

Exceptional

07 Nov 2025

Rebecca

Clean nice ppl

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

Rebecca

Cleans nice staff

Friends_and_family Friends

10/10

Exceptional

06 Nov 2025

Rebecca

Clean nice sraff

Friends_and_family Friends

10/10

Exceptional

06 Nov 2025

Rebecca

Clean staff nice

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

Tyler

The heater didn’t work which kinda sucked considering that it got down to just about freezing at night. The shower was also cracked which wasn’t a health concern but it did give me pause. Overall not terrible but my main point is that I wish I was warmer at night

Leisure Self

2/10

Poor

31 Oct 2025

Jeffrey

Did not have the mini fridge advertised. Mattress was pretty torn up, springs popping through. Someone was knocking on our door at 2:30 in the morning while we were asleep. Overall poor experience unfortunately. Would not recommend

Leisure Partner

2/10

Poor

14 Oct 2025

Kris

didn't stay no rooms were available

Self

6/10

Pleasant

13 Oct 2025

Keaton

A lot of people hanging around outside at night, most of them talking on the phone at an unreasonable volume. Room smelled like smoke & the bathtub did not look great. Overall got the job done, and slept fine.

Leisure Self

2/10

Poor

12 Oct 2025

Kevin

Absolutely terrible

10/10

Exceptional

07 Oct 2025

Robin

Cool room fast wifi clean

Partner

6/10

Pleasant

06 Oct 2025

Ronnie

Clean room

Business_and_leisure Self

2/10

Poor

04 Oct 2025

Marvin

Room was so dirty I had to sleep in my car. I was told there were no more rooms a available when there were. I watched the lady at front desk offer another gentleman a New room.

Leisure Family

6/10

Pleasant

01 Oct 2025

Ronnie

No fridge or microwave, also did not receive the room type I paid for

Business Self

2/10

Poor

01 Oct 2025

Ricardo

Never stay again there

4/10

Poor

28 Sep 2025

Warren

Comfortable temperature, no bath towel just two hand towels and two wash cloths, room was next to breeze way and trash can was next to my door so I was kept awake till 1:00am with people dropping in trash and talking. A lot of horn honking in the parking lot till midnight. Very little soap available. My first time at any Red Roof Inn, probably my last. Tv worked well, the shower worked well and fridge.
Freezer was frozen over so I could not put my freezer packs in to re-freeze. Microwave was good. A can of soda had been left inside the freezer and was ready to explode from expansion, I threw it out.
Check in was pleasant and courteous.

Business Self

8/10

Excellent

21 Sep 2025

Ron

The linens were very dirty. The bath towel i used had a handful of hair on it as i had to shower 2x more to get it off!!!!! Floor was very dirty.... front desk people were very pleasant.

Leisure Family

6/10

Pleasant

20 Sep 2025

Bill

Clean room. Very nice staff. A lot of people hanging out outside later.

Business_and_leisure

2/10

Poor

14 Sep 2025

George

Floor so dirty that they made white towel look brown. Bugs, bugs, bugs!

Leisure Partner

4/10

Poor

24 Aug 2025

Jordan

The TV remote had no batteries, the hotel room was not as advertised, the towels were stained, the tub was stained and 2 minutes after checking in some loitering outside your hotel asked if they could bum a cigarette. Every time I left the room that same woman was standing by someones hotel room door.

Business_and_leisure Self

2/10

Poor

10 Aug 2025

BERNICEANN

Get rid of roaches
Boot out people who smoke in rooms

Business Family_with_children

2/10

Poor

08 Aug 2025

BERNICEANN

Full of roaches. Doesn't enforce no smoking policy, doesn't offer compensation for illness due to allowing smokers in adjacent rooms. Gen'l manager doesn't return calls. No seals around any adjacent room doors nor entrance doors between room and parking lot.

Leisure Family_with_children

4/10

Poor

27 Jul 2025

Jeremy

Not impressed.

Soap dispensers were all empty, and it's hard to pack up the kids at night when having to buy soap!

Friends_and_family Family

2/10

Poor

22 Jun 2025

Tim

I came in late after some stock car races. Drove up an hour after races to make the drive home a little shorter. Tried to check in and was told my reservation had been cancelled because after 8:00 pm all Expedia reservations are cancelled. Had to drive another 21/2 hours to find a room

Leisure Friends

2/10

Poor

22 Jun 2025

BachDang

Nhân viên khách sạn chặn ở cửa khi chúng tôi đến check in và không quan tâm chúng tôi sẽ qua đêm ở đâu với lý do over book ,không cần hỏi chúng tôi tên gì hay book khi nào, thậm chí chúng tôi cần dùng nhà vệ sinh trước khi rời đi cô ấy cũng từ chối . Thái độ của cô ta làm chúng tôi cảm thấy mình bị kỳ thị chủng tộc. Chúng tôi quá thất vọng và sẽ vĩnh viễn quên đi cái tên \"RED ROOF INN\" trong suốt cuộc đời còn lại của chúng tôi.

2/10

Poor

21 Jun 2025

Dana

Don’t waste your money, hotel is gross and dirty. Bedding was all stained, found pieces of glass and hair in bed, rooms smell like cigarette smoke, shower is dirty and towels have blood stains on them.

Leisure Family

2/10

Poor

17 Jun 2025

Patricia

Take them off your list.

Take this off your list of places to stay. We tried three rooms before we finally determined we couldn't stay. One room was overpowering with cat smell, second one heavy smoke smell and the final room the toilet was broken. The only good thing about this place was the staff. Now the problem I have is getting my refund for my non stay. They told me I had to get it from Hotel.com???but I can't get ahold of them.

Friends_and_family Family

2/10

Poor

16 Jun 2025

Jill

I was looking forward to my stay here after seeing so many 5 star reviews, but I was sorely disappointed. First off, we killed 3 roaches in the bathroom. Despite it being a smoke free room, it reaked of cigarette smoke. Lots of cosmetic damage, most notably the toilet paper holder broken off the wall and hook for clothes in the bathroom pulled off the door. The mattresses had plastic on them, so whenever you shifted in bed it sounded like you were rolling around on a pile of grocery bags, and the pillows were hard and flat. There were 3 of us in the room, but they only gave us 2 towels, and when we asked for another they weren't friendly about it. There were shampoo and shower gel dispensers in the shower but they were empty, no small ones anywhere either, we ended up having to go buy our own shampoo and soap at Walmart. Not a great experience whatsoever.

Friends_and_family Family

2/10

Poor

15 Jun 2025

Brittany

Not a good area to bring a family. Dirty in room and air conditioner not working. Drugs being used around the vicinity.

Leisure Family_with_children

2/10

Poor

13 Jun 2025

Shaina

Staff was very rude place full of drugs and prostitutes horrible place

Leisure Family_with_children

2/10

Poor

09 Jun 2025

Peter

No clear

Business Family

2/10

Poor

08 Jun 2025

Lida

It did not appear to be a family friendly place. I was afraid my car was going to get broken into while we were there. We got into the room and then heard pounding on the door next to ours saying sheriff department. We got our stuff and got out. There were cops all outside. We turned in our keys and left. This is not recommended for anyone that has kids or a single female.

Leisure Family

10/10

Exceptional

07 Jun 2025

Kimberly

Great stay

Business_and_leisure

2/10

Poor

05 Jun 2025

Wagner

Smells drogs in side the room .

Business

10/10

Exceptional

03 Jun 2025

Bubba

The front desk is always super helpful and friendly. The rooms are clean, beds are comfy, and the price is good. love staying here!

Leisure Partner

8/10

Excellent

30 May 2025

Andrew

The atay was quite and comfortable but the covers didn't seem to be cleaned

Friends_and_family Family

2/10

Poor

22 May 2025

Christian

Extremely Disappointed!

Our Room lost power Mid way through our stay and I had a very sick baby that needed specific machines that required electricity. The whole reason we stayed in a hotel was because our home lost power from a storm a day before. They then told us they couldn’t do anything for us and we had to then return to the hospital with our baby.

Friends_and_family Family

6/10

Pleasant

27 Apr 2025

Barbara

Bedding smelled bad and the place was very run down.

Leisure Self

10/10

Exceptional

21 Apr 2025

Julia

Clean great management

Leisure Self

10/10

Exceptional

21 Apr 2025

Julia

Rooms are clean great management

Leisure Family

2/10

Poor

10 Apr 2025

Brett

The floor was visibly dirty, there was roaches in the bathroom.

6/10

Pleasant

08 Apr 2025

Roger

So-so.

It was OK. About what I expected for the money, which I like saving. It was just me so I can make it work for me. The big exception was the mattress. Absolutely the worst most worn out thing I've ever slept on. I told the front desk and they said upgrades are coming. I did say that don't remake the bed--take it straight to the landfill!!

Friends_and_family Family

6/10

Pleasant

06 Apr 2025

Shon

The property's location was convenient to get around town easily. It was a decent value for the money.

Leisure Family

2/10

Poor

28 Mar 2025

Ana

Never again

Business

2/10

Poor

23 Mar 2025

Tyniesha

I never got too stay they were book there were no rooms available

8/10

Excellent

22 Mar 2025

Geoffrey

The staff went out of their way to meet the needs of their guests. free parking, wi-fi, coffee machine, frig, micro-wave all in room, all working
The rooms are somewhat worn, but adequate.

Business

2/10

Poor

21 Mar 2025

Verified traveler

bad

the whole place smelt like cigarettes, weed, mold, and the place was not clean. there were people yelling and being weird. enough to make you uncomfortable. would not recommend especially if you have children

Friends_and_family Family