Name: Best Western Plus Kalamazoo Suites
Address: 2575 S 11th Street, Kalamazoo, 49009, US

6/10

Pleasant

03 Aug 2026

Ryan

Hot tub great, pool was ice cold.
Breakfast ran out of milk and hash browns and sausage. Towels for the pool ran out and we're being washed. Room was clean, shower basin coating was coming off in a couple of spots but that wont hurt nothing. Just little specs. Staff were as helpful as they could be. Doesn't seem like management keeps them properly or adequately staffed or supported. Quiet location.

10/10

Exceptional

03 Aug 2026

Sandra

We were in town for one night only. The room was clean and the staff was cordial and helpful. We would stay again. The location was convenient to many things.

10/10

Exceptional

03 Aug 2026

michele

Hot tub was nice, pool was cold. Breakfast was nice hot choices. Suite was AMAZING

8/10

Excellent

30 Jul 2026

Michael

The location and grounds were excellent for our needs. In our opinions the bathrooms could use upgrades - better lighting and venting. And we noticed floor dirt/ dust/ debris the would go more than a day before being removed. Appreciated staff and breakfasts.

8/10

Excellent

29 Jul 2026

Dan

Hotel location is convenient for travelers using US-131 or the 94, or at least will be after they finish replacing a perfectly good set of interchange ramps. Property was very clean compared to a few nearby properties. The breakfast was reasonable, however the eggs looked really fake, like powdered egg product containing egg-flavor and other less natural flavors.

I would have provided much better reviews if the customer service representative z83(ollowed with a promise to fix the cable television. The clerk said he would arrive in 5 minutes. No staff member came to repair SMsin========== the as promised or even the following
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8/10

Excellent

27 Jul 2026

Mely

We got a nice overnight stay.

8/10

Excellent

27 Jul 2026

Mark

Our one night stay was as expected except for lack of hot breakfast food.

10/10

Exceptional

27 Jul 2026

Gloria

Great Service!

8/10

Excellent

27 Jul 2026

Thomas

Overall a great stay. Breakfast was good and well monitored. Pool in great shape. Parking well lit and marked. Minor things like lumpy pillows, older mattresses and fewer towels in the room kept this from being a 5 star review, so let's call it 4.5!

10/10

Exceptional

26 Jul 2026

Dawn

Great service, breakfast, hot tub and pool! Will stay there again!!

6/10

Pleasant

24 Jul 2026

Steve

This hotel has definitely gone downhill since I last stayed here in June 2024. The rooms are in desperate need of remodeling. Furniture is in bad shape. Carpet is dirty and worn. Bathroom is tiny with very little countertop. White towels were dingy and rusty looking. The breakfast is ok, minimal, with few choices and no variety from day to day. Will not be staying here next time I'm in Kalamazoo.

10/10

Exceptional

24 Jul 2026

Linda Lee

Helpful staff. Lovely pool and hot tub.

6/10

Pleasant

22 Jul 2026

Robert

The room was somewhat dirty, with stains on the sofa and a tear in the bedsheets that appeared to be rodent damage.
Breakfast was, in a word, horrifying. The lack of gluten-free varieties, which consisted of gluten-free bread from the freezer in the back room; the attendant could only be roused after loud and repeated efforts, and when asked about gluten-free options calmly informed me that it existed, then refused to get them despite my request until I repeated my loud and repeated efforts to get her attention. A less determined or desperate person would have gone hungry thanks to the attendants negligent indifference. The regular breakfast options weren't much better; a dismal continental breakfast with low-quality waffles.
The bedcover was irritating in texture, but the bed itself was decent. I didn't get a chance to use the pool, but the people using it seemed to enjoy it. The elevator screamed like an enraged elephant when opening or closing. I guess for the price it might not be too horrible, but it felt expensive for what was offered/the quality and cleanliness of the facilities.

10/10

Exceptional

22 Jul 2026

Patrick

Clean rooms, breakfast and pool all night e.

2/10

Poor

20 Jul 2026

Tiffany

I am a very simple person but when I got to a hotel two things are priority... cleanliness and kindness of staff. This hotel provided neither. We checked into our room and there was food on the floor that easily should of been swept up. The bed sheets and comforter all had stains on them. The sofa couch cushions were covered in stains. Hard surface areas had dust on them from lack of wiping them down. The pullout mattress itself looked clean but there was no bedding in the room so we called down and asked for some and they made us come down four floors to get the bedding and take it back up to the room. They wouldn't even drop it in front of our door.
This hotel needs some serious maintenance done. The closet doors were broken and ajar and appear to have been that way for some time. The door in the suite would not close at all. The shower faucet was loose. The stovetop was not seated correctly in the countertop, the elevator was very noisy and clunky. The entire place could use tlc with paint fresh flooring and new furniture.
Do yourself a favor and if cleanliness is important to you avoid this hotel.

Family_with_children

6/10

Pleasant

20 Jul 2026

Heather

the lady i checked in with was wonderful, and the booking process was smooth. i prepaid everything so i would have no issues at checkout. i had some issues when i arrived though because i had requested a crib as i took an infant and there was none, when i set my baby down on the floor to crawl around in the supposedly clean room she was cut by broken glass in the carpet. i paid for an early check in and late checkout and the receptionist came to tell me i should have been out by eleven in a rude tone and i had to inform her id paid to check out in the afternoon. the breakfast included was good. the room was spacious but the broken glass in the carpet that cut my infant really ruined the entire stay.

Family_with_children

10/10

Exceptional

19 Jul 2026

Margaret

Great location. Lovely amenities. Very friendly staff! They had great recommendations for the area! Rooms could have been a little cleaner. Overall comfortable stay!

Partner

4/10

Poor

17 Jul 2026

Kristin

While the staff was lovely, the property was not. There was a bloody-looking handprint on the mattress and on the bed frame. There was so much dust behind the bed (my phone fell back there and I hat to get it). There was a gash in the seat of the shower (I was given a handicapped room) which was pleather. The corners of the room and windows were just disgusting. Was it mold? Was it dirt? I have no idea.
Lightbulbs were half missing/ burned out.
The refrigerator was propped up haphazardly.
They didn’t even bother to change the toilet paper. They literally left the cardboard roll with an unwrapped roll behind it.

The furniture in the lounge was all stained.
I almost thought about taking a dip in the pool/ hot tub, but when I saw how much foam was in the hot tub… absolutely revolting.
The housekeeping and maintenance staff are epically absent and or lazy.

8/10

Excellent

17 Jul 2026

Nicholas

Hotel could of been cleaner overall

Family_with_children

6/10

Pleasant

17 Jul 2026

Paolo

This hotel is old. Updates are very patchy and the building smells like weed. The breakfast lady was AGGRESSIVE.

Friends_and_family Family

8/10

Excellent

17 Jul 2026

John

Good place just not very clean

Family_with_children

8/10

Excellent

16 Jul 2026

Joseph

Great location
Clean and quiet

Self

10/10

Exceptional

16 Jul 2026

Mary

Good staff and breakfast. Clean rooms.

Partner

10/10

Exceptional

16 Jul 2026

Carrie

Hotel staff were very friendly. Very clean and comfortable beds. The property was clean and well maintained and the rooms were also very clean and spacious. Would definitely stay there again if we are back in the area.

8/10

Excellent

12 Jul 2026

Karen

room was as you’d expect

Self

6/10

Pleasant

09 Jul 2026

Belinda

The room wasn’t properly cleaned, upon checking out, I had to look for my baby’s shoe, and to my surprise there were items left in the room from another guest, up under the dresser I found a dirty pair of rolled up socks, the sleeper sofa, had a used bottle of lotion stuck down on the side of it, found a phone charger, the refrigerator wasn’t properly cleaned either.. other then that the stay was ok… 3/5 stars

Family_with_children

8/10

Excellent

09 Jul 2026

Richard

Breakfast good Staff Helpful and good response to any issues that arose

Partner

2/10

Poor

04 Jul 2026

Melanie

We checked out an hour after arrival. Too dirty and poorly maintained.

10/10

Exceptional

04 Jul 2026

Kim

That they brought me a broken ironing board on two different occasions

Partner

6/10

Pleasant

03 Jul 2026

Deangelo

The overall hotel is not bad it’s ok. My only complaint would be the room is a little outdated and the beds definitely need to be replaced. Prices could have been cheaper too.

10/10

Exceptional

03 Jul 2026

Carrie

Loved the stay happy Friday fourth of July weekend 😁

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Laura

Always enjoy staying here when visiting our WMU student. Cheaper than a five star and thus, not as up-to-date, but the pool is nice and the breakfast is convenient. Staff are always friendly.

Family

10/10

Exceptional

27 Jun 2026

Stanley

The quietest motel I've ever slept in. I know it was full but being well built with solid walls sure make a difference. Add to that a good breakfast and it's AAAA in my book.

Partner

8/10

Excellent

27 Jun 2026

Laurence

Staff was super friendly. Our tv wasn’t working in room 400. Someone came and programmed it but the next day (after we had turned it off) it was back to doing the same thing. No live tv.

Friends_and_family Friends

6/10

Pleasant

27 Jun 2026

Dale

We like the location due to it being off the highway eliminating the noise. The fitness center only had a working tread mill. That was disappointing. Breakfast was okay. It needed to be monitored better and restocked when low(muffins, eggs, utensils). Enjoyed the specialty coffee in the lobby. Beds were comfortable. I had to screw down the toilet seat or it would have come right off when used. Luckily I wipe down surfaces before using and found that out. The floor by the pool and elevator were wet and sticky. I know housekeeping isn't there 24/7, but someone could use a mop and towel, instead of putting up a caution wet sign! Usually a good place to stay, but we'll consider another place in the future.

Partner

8/10

Excellent

27 Jun 2026

Catherine

Room was clean and spacious. Food is good but would have been better if there are choices for non- pork eater like my family. My kids love sausage but since it was pork they were a little disappointed. But overall our stay was very good. We stayed for 1 night.

Family_with_children

8/10

Excellent

22 Jun 2026

Rochelle

The room was spacious and had a nice kitchenette in it. The pool and hot tub were really nice. It was quiet. Close to Costco (if you're a member and like to get gas there). Beds were comfortable. I have no complaints. A great stop for a quick overnight stay.

Partner

10/10

Exceptional

22 Jun 2026

Michael

Breakfast was fabulous. I’ve stayed a lot of places with continental breakfast and this one was better than most. Well done.

Partner

6/10

Pleasant

21 Jun 2026

Alexis

we didn’t get to enjoy any of the breakfast because by the time we got down there all the food was gone. the pool close kinda early to us. we didn’t get to enjoy that. the ac mad an annoying sound the whole night. we turned it off & turned it back on the see if that would help & it didn’t. they have fairly small pillows. and the elevator was super noisy.

but the wifi was good. good location, it was right off the highway. all our drives was less than 15 mins from it. and it was quite. no noisy neighbors.

Partner

10/10

Exceptional

20 Jun 2026

Mark

The stay was fantastic. The lady checking us in was amazing.

Family_with_children

10/10

Exceptional

20 Jun 2026

James

Great stay very clean room. The only trouble is we had a second floor room and the flood lights shined into the room and you couldn't close the drapes because they are a fixed to stay open. Other than that great stay.

Partner

10/10

Exceptional

20 Jun 2026

Joseph

The lobby was welcoming. The room was large, clean and quiet. One of the nicer hotels we stayed in.

Family

10/10

Exceptional

16 Jun 2026

Diane

Will stay here again. Great room with the exception of the air conditioner too loud. Good morning breakfast. Very quiet location.

Partner

10/10

Exceptional

14 Jun 2026

Dustin

Nice hotel, clean room and nice breakfast!!

Partner

6/10

Pleasant

14 Jun 2026

Cady

Clean and convenient

Friends

8/10

Excellent

12 Jun 2026

Steven

Large, clean room. Large breakfast area

Self

10/10

Exceptional

06 Jun 2026

Paul

Great breakfast

Friends

10/10

Exceptional

05 Jun 2026

Paige

Room was good and the manager Lena was amazing.

10/10

Exceptional

05 Jun 2026

Verified traveler

The room was very clean and the staff was very helpful. We also enjoyed the breakfast !!

Family_with_children

8/10

Excellent

30 May 2026

Jim

Overall good for the price!

Partner

4/10

Poor

29 May 2026

Tracy

I will start by saying that the front desk staff is excellent! Very accommodating, and very friendly. The hotel shows a lot of wear and tear.Breakfast room could use a deep clean ( baseboards very dirty & floors) the hotel is affordable, but, VERY family friendly! So, the pool area gets very busy. What really upset me was the lack of common courtesy from some parents. Each night of our 12 night stay. We used the jacuzzi…There were several nights that kids would take over the jacuzzi ( one night, 6 at once as the parents watched) We left after 5 minutes. We are not anti- kid, But…..Again, staff was outstanding!! But, we would not stay again

Family

4/10

Poor

25 May 2026

Chad

Staff was a little rude when I walked in and tried getting my reserved hotel spot.

Partner

6/10

Pleasant

25 May 2026

Kelley

Difficult to find the entrance- back side where there is no parking. I did not feel safe. I was traveling alone for business. The parking lot was full of construction and electrical service vehicles. People live in this hotel, 30 days at a time. Upon check in I was told at least 5 times the rules about not smoking in your room and even had to sign a different place so it was recorded I was told this.
The room was nice with comfortable seating and working areas. The bathroom door was self closing like on a stairwell. It would clip your heels it slammed so hard and fast.
Would be a great place if I felt safe.

Self

6/10

Pleasant

25 May 2026

Sarah

If you're looking for an inexpensive place to rest your head for the night this BW will suffice. We were staying in town for a soccer tournament so I was looking for budget friendly lodging and found it here. We were looking forward to the pool and hot tub, but it was jam packed with unsupervised children (not the properties fault, but could have enforced order better. Decided to take a quiet soak in our hotel bathroom instead only to discover that there was a tub but no plug to use it. It was clean but the facilities were old, beds barely comfortable. Probably wouldn't stay there again. Would pay more for better accommodations.

Family_with_children

6/10

Pleasant

24 May 2026

SHELLY NIEZGODA

Breakfast is horrible! They really need to step it up!!! Lobby furniture is pretty pathetic overall an older hotel rooms are maintained well common use area could use some help!

8/10

Excellent

18 May 2026

Deborah

The breakfast was ok by free breakfast standards. The property is clean, but the smell of chlorine from the pool permeates every hallway. The staff are pleasant. The click in my room was broken. It took 3 substitute clocks & 3 staff, but dang it. I got a working clock.

I've stayed here before & will again.

Self

10/10

Exceptional

17 May 2026

John

The breakfast is nice!

Self

10/10

Exceptional

16 May 2026

Andy

The room was very spacious with full amenities. The bed was very comfortable. Everything was clean and in excellent condition.

Partner

8/10

Excellent

12 May 2026

Jeanne

I enjoyed the real eggs and real sausage for breakfast. The bed was not as comfortable as it could have been. There was a pervasive smell of marijuana in our room and it was supposed to be non- smoking. We have stayed here before, but this room was not as pleasant.

Partner

10/10

Exceptional

10 May 2026

jennifer leann

Would stay again

6/10

Pleasant

05 May 2026

yavuz

The room is new and clean. Breakfast can be improved. Scramble eggs are too dry. Tater tots were hard to eat.

Family_with_children

8/10

Excellent

28 Apr 2026

Adam

Solid value.

Family_with_children

8/10

Excellent

27 Apr 2026

Jennifer

great for location we needed. Definitely outdated rooms.

Family

10/10

Exceptional

26 Apr 2026

Kyrah

Very welcoming the food was good.. Overall a nice comfortable stay... I wish there was a love seat instead of a chair... Thank you for your service

Family_with_children

8/10

Excellent

23 Apr 2026

Bruce

We enjoyed our stay. The amenities; indoor pool and hot tub were great. The interior is a bit dated and not perfectly kept up/maintained, for this reason I would give it 4 stars. That said, as a person that is part of the mass middle class, we would definitely stay here again, and highly recommend it to the rest of the mass middle class. Thank you!

Family_with_children

6/10

Pleasant

22 Apr 2026

LeAnn

Our last night there we asked to change floors. They had fixed tubs and the glue smell was terrible. They did let us move.

Friends_and_family Family

2/10

Poor

15 Apr 2026

Alexis

The room was dirty. The floors, the walls, the bathroom all dirty. There was stink bugs in the rooms. The only reason we didn’t leave and just drive home was because of the severe weather. The pool was also dirty and appeared very cloudy.

Family_with_children

4/10

Poor

12 Apr 2026

Mary

It is called the hospitality business for a reason. During my stay I witnessed both the front desk staff and the breakfast room staff treating guests with disrespect. In the breakfast room a young boy spilled his cup of orange juice. As his mom tried to clean up the orange juice, it was clear that a few napkins were not going to be enough. She politely asked the breakfast bar attendant if there was a mop. The attendant said No, and added that there was just one mop for the entire hotel and that she could not use it. The mom and another hotel guest ended up cleaning the floor with napkins. The mother was black. The breakfast bar attendant was white. At check in another guest was told three times by the staff that if she damaged the room she would be liable for damages. She did not look like someone who would damage a room. I would say this hotel is lacking in basic hospitality.

Self

10/10

Exceptional

05 Apr 2026

Mirna

Elevator dirty

Family_with_children

10/10

Exceptional

30 Mar 2026

Robert

Breakfast was okay. Room and bed were comfortable. Would stay again.

Partner

8/10

Excellent

29 Mar 2026

Coreena

we wish there would have been either waffles or pancakes along with the breakfast and mild or light roast coffee available. the room was great and accommodating, lots of room.

Family_with_children

10/10

Exceptional

28 Mar 2026

David

Clean room and comfortable bed

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Amber

Everything was nice

Friends_and_family Family

6/10

Pleasant

26 Mar 2026

Cindy

Our room was kinda weird with the super high ceilings, loud from being under the stairs and we had the handicap room so when we showered water got everywhere. We didn’t have time to try the pool and gym but it looked great. The coffee was great but the food was just ok.

Partner

10/10

Exceptional

25 Mar 2026

Beth

Conveniently located off the expressway and close to many shopping areas and restaurants

Partner

6/10

Pleasant

24 Mar 2026

Tim

Unfortunately this property is very run down. Everywhere you look there are areas that are damaged,rotted, water damaged, or just in need of replacement. The roof is actively leaking in many places, with mold and mildew visible, many of the windows are actively leaking causing damage and mold also. The key cards rarely work and need to be reset almost every time you walk out of the room. Staff was friendly except for the cook that screamed in the face of one of my workers because he didn’t know the breakfast time. He approached the buffet area 10 min before the scheduled time which I understand the rules but he didn’t know the time and she yelled in his face and snatched the plate from his hand and threw the biscuits back into the bin with the rest of them. When I asked to speak with a manager I was told they would speak to me on Monday because this was on the weekend. The manager never responded (big surprise). I would avoid this place at all costs.

10/10

Exceptional

21 Mar 2026

Samantha

Clean room, staff were very nice, building is slightly dated, breakfast was good!

Partner

10/10

Exceptional

13 Mar 2026

Jeanne

Nice

Family

10/10

Exceptional

03 Mar 2026

Jessie

Ok

4/10

Poor

03 Mar 2026

Allen

The heater/air conditioner was very loud. There was no hot water. They put a bunch of wrestlers on the 4th floor. We were on the 3rd floor. It was so noisy. I was talking to the girl at the front desk. She kept saying i just got here. She did not handle the complaint properly.

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

Connie

I liked the hottub, the breakfast was good. I did get mysterious bug bites after the first night. When I mentioned them, they agreed to reiumburse the next two days but would not the the time I had stayed. I thought that was not an appropriate response.

Self

8/10

Excellent

02 Mar 2026

Christina

Easy check-in. The young lady at the front desk was very kind and accommodating. Clean room.

6/10

Pleasant

15 Feb 2026

Shari

Two staff at front desk were difficult to understand - foreign accents. Bathroom door (opened out instead of in) and would NOT stay open. Had to prop it with wastebasket. Toilet seat slid side-to-side. Tightened the plastic bolt, but it was stripped. How did cleaning people NOT notice the loose seat. Window painted shut-had to push hard to get it open. Pillows very small. Otherwise, room was ok.

Family

8/10

Excellent

08 Feb 2026

Melissa

Nice hotel, pool, coffee available, decent breakfast. The room was noisy with kids running the halls and there were stink bugs in the room. Overall it was good for the price.

Friends_and_family Family

6/10

Pleasant

05 Feb 2026

Tim

I like best western hotels, but this building is very run down and the maintenance techniques used are very obviously subpar. It was a little shocking to see because Ive never seen a best western property look run down before.

Business

10/10

Exceptional

31 Jan 2026

Gerald

Clean room friendly staff

2/10

Poor

26 Jan 2026

Kristy

Horrible dirty nasty dated room and other guests were loud. Could clearly tell the owners lived there along with some homeless population.

Business Family

8/10

Excellent

25 Jan 2026

Linda

Nice, spacious room for a 1 night stay. Front desk clerk was very nice and breakfast was good.

Leisure Family

8/10

Excellent

02 Jan 2026

Rosali

Yes

10/10

Exceptional

23 Dec 2025

Stacey

It was a wonderful stay however when I made my reservation it said I wouldn't be charged until we got there and I was unable to use the card that it was supposed to go on. So I'm at a limbo still trying to figure out what to do. Normally every hotel I've stayed at they never charged until we got there all I had to do is give them a card when I did the reservation and they charged my card when I got there.

Leisure Partner

4/10

Poor

21 Dec 2025

Courtney

This place has really gone downhill in the last six months. Many of the tv channels had \"weak antenna signal\" error message, the room & common areas weren't all the way clean, & the back parking lot was completely full of people just sitting around their cars and yelling all night long. I guess this is the new Baymont West.

10/10

Exceptional

13 Dec 2025

Rose

The ladynattending the food cleaned tables quickly to make it nicer for new customers who cam.down to wat

2/10

Poor

01 Dec 2025

Adrianna

The room was literally falling apart the windowsill was crumbled up in pieces the tile right by the entrance wiggled when you moved on it the beds were not clean and the pool and the hot tub were disgusting there was no filter in the hot tub the staff was okay but just not ideal definitely was expecting a better experience

Friends_and_family Family

6/10

Pleasant

26 Nov 2025

Carolyn

Property (specifically the rooms) are rundown and in desperate need of repairs and upkeep. It was very clean but the amount of dingy surfaces, cracked plaster, carpet runs/ snags, and old beat up doors made it feel dirty and suspect.

Leisure Family

10/10

Exceptional

25 Nov 2025

Roberto

everything ok

8/10

Excellent

23 Nov 2025

David

Nice clean room. Great breakfast. Nice pool and jacuzzi.

10/10

Exceptional

21 Nov 2025

Haylee

Everything was fresh and clean

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Jessica

Good

Leisure Partner

6/10

Pleasant

11 Nov 2025

Virginia

The room was in good condition. The staff was not that friendly.

Leisure Self

8/10

Excellent

09 Nov 2025

Chris

This mid-budget hotel delivered what we needed. A quiet place to sleep at night and get fueled up and ready for the day for our 4 day stay on the area.

Any issues & requests were handled immediately. Housekeeping serviced the room daily, which many fancier hotels no longer do.

Partner