Name: Fairfield Inn Suites By Marriott Kalamazoo
Address: 3303 Retail Place Dr, Kalamazoo, 49048, US

10/10

Exceptional

24 Jul 2026

Julie

z

6/10

Pleasant

23 Jul 2026

Kristina

Everything was great the only thing was the breakfast was horrible everything was out and not a very big selection

10/10

Exceptional

15 Jul 2026

Michael

Excellent location. Staff was helpful. Breakfast was good.

Partner

10/10

Exceptional

13 Jul 2026

Jake

Great spot for solo travelling

Self

10/10

Exceptional

12 Jul 2026

Steven

THE Hotel was great. The room was clean and the bed was good. Breakfast was great.

Partner

10/10

Exceptional

17 Jun 2026

Christopher

Clean and comfy

Self

10/10

Exceptional

14 Jun 2026

MARK VINCENT

The staff were very professional and knowledgeable. The free breakfast was amazing. only one thing no one clean my room Sat morning.

2/10

Poor

11 Jun 2026

Tatsiana

Breakfast was not great: it appeared that pancakes were warmed up from the frozen ones, the same was probably done for the pork patties, almost no fruits and if they were there, they were not very fresh. Blanket was old and already started to smell. Carpet was not very clean. The coffee maker was not working properly. The pool had weird soapy stuff in there.

Business Self

6/10

Pleasant

26 May 2026

Jason

There was a wet puddle near the elevators when we arrived, in the morning it had dried into a sticky spot on the floor. No one cleaned or tried to clean it up.

Friends

10/10

Exceptional

24 May 2026

David

Good

6/10

Pleasant

23 May 2026

Scott

We stayed here for 6 nights. Great location for our needs. Front desk staff was friendly and welcoming. The hotel and grounds were clean and well maintained. We did not try the pool. Breakfast was very basic and we had to ask several times for different items to be refilled. Our major issue was with housekeeping. Our room went untouched for 4 days. Our towels and bedding were never changed out and our garbage was never emptied. After our 4th night I asked the front desk for a changeover and I was told it would be taken care of. After spending the day away from the hotel we returned to our room door open. Bedding, towels, and garbage went untouched. We just received a new bar of soap on our sink. This left us with an extremely uneasy feeling the remainder of our stay. Thankfully everything was accounted for, but this was totally unacceptable. I alerted the front desk immediately, but to my disappointment, nothing was done.

Friends_and_family Family

6/10

Pleasant

23 May 2026

Althea

sdv

10/10

Exceptional

21 May 2026

Zeidi

Good stay. Definitely reccomend

Business

2/10

Poor

06 May 2026

hong har

I stayed for a week, no make up room service. Have to request for new towels. Very angry to see room not tidy . Went to front desk to request and no action taken

Friends_and_family Family

8/10

Excellent

05 May 2026

Yeme

The inn itself is clean, food receptionists very nice, but their supervisor is horrible, very disrespectful. We left our iPad in the side draw of the bed. We called them, the supervisor was very disrespectful saying they didn’t find it and the hotel is not responsible for anything we left behind, she said it not in a nice way and disrespectful manner. And hung up on me

10/10

Exceptional

21 Apr 2026

Christian

Staff very helpful.

Business

8/10

Excellent

21 Apr 2026

Samantha

Breakfast was good and polite staff, pool had a film over it

Family_with_children

4/10

Poor

16 Apr 2026

Mehmet

Staff was rude

10/10

Exceptional

08 Apr 2026

Timothy

Nice gym, small pool, no hot tub, felt safe around the property.

Partner

2/10

Poor

23 Mar 2026

April

My room had a pair of mans shorts laying on the bathroom floor and the door gap was three inches - not safe things for a woman traveling alone

Self

8/10

Excellent

15 Mar 2026

David

The staff was friendly and helpful. The was very good . The toaster was very slow.

Partner

10/10

Exceptional

14 Mar 2026

James

Gym was well equipped with hand weights
Adequate parking available

Family

8/10

Excellent

14 Mar 2026

Ryan

Hotel overall was fine for an overnight. It is located right off the interstate and near business park so for us it was pretty noisy. Perhaps it would be quieter on the other side of the building. Breakfast was decent with a fairly large dining area.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Sarah

Hotel was clean and easy to find. The staff was friendly.

Family

10/10

Exceptional

28 Jan 2026

Cynthia

Clean room, decent breakfast, comfortable.

6/10

Pleasant

24 Jan 2026

Christopher

Room was ok, but dirtier than I'd expect. Bathroom door wouldn't lock, tv channels didn't work. Staff was friendly. Average room at best.

Leisure Family

10/10

Exceptional

19 Jan 2026

Skye

Breakfast was incredible! Food was hot and there was plenty. Tables were clean. Lobby and rooms were clean. Hotel staff was welcoming.

Partner

4/10

Poor

07 Jan 2026

Haley

Check in was not professional- no one was there when I came in and I waited until a man returned and smelled like cigarettes- he didn’t even ask for my id when I checked in. You can hear everything (doors opening, highway, etc ) . Tried to book my stay longer and they said couldn’t match my rate through 3rd party - went through third party and was told I had to check out and then Check back in later - ended up not needing the extra nights after all - tried cancelling and no refund - my only bad experience with a hotel. Sadly I won’t be back and it confirmed I didn’t want to work there in Kalamazoo any longer as nothing seemed to go right.

Positives were the breakfast buffet area looked nice. The food options were nice/ different to choose from. They have a nice seating area in the breakfast area also and the workout room looked nice ( but everyone can see you when they walk past the elevator). The shower was nice, pillows comfortable and large tvs in the room that connected to streaming services.

Business Self

10/10

Exceptional

05 Jan 2026

Kairina

Thank you

8/10

Excellent

04 Jan 2026

Pamela

Nice room

Partner

10/10

Exceptional

01 Dec 2025

John

.

6/10

Pleasant

17 Nov 2025

Ruth

Nice room although the floor was squeaky and since my room was on the end near the interstate side, quite noisy. The breakfast was really good! Pearl sugar waffles, spinach quiche, and 2 breakfast sandwiches wrapped in brown paper for on the run eating. The housekeeping staff were quite friendly and helpful.

8/10

Excellent

15 Nov 2025

REZA

Clean and tidy room. Courtesy Staff. Great location right next to the freeway.

Leisure Family

6/10

Pleasant

10 Nov 2025

TiNeka

The staff was courtesy however my refrigerator was broken and did not get replaced or fixed during my stay. They offered if i wanted to change rooms however they didnt have any King size beds available so I decided to stay in my room.

Business Self

4/10

Poor

10 Nov 2025

Quenton

Dirt underneath the bed blinds did not work TV wasn’t working and had an off smelling in the room.. very very uncomfortable did not sleep very well at all

Self

6/10

Pleasant

06 Nov 2025

Lisa

Dirty washcloth in bathroom and light in the bed was broken.

10/10

Exceptional

04 Nov 2025

Bonnie

Yes

10/10

Exceptional

01 Nov 2025

Patrick

Great staff, breakfast was ok.

10/10

Exceptional

28 Oct 2025

Patricia

Friendly staff with a clean, comfortable room.

Partner

10/10

Exceptional

27 Oct 2025

Carl

Clean and very convenient. Safe lit parking. The best part was the very friendly lady that assisted me as I checked in. I wish I would have gotten her name.

Business Self

10/10

Exceptional

23 Oct 2025

Eileen

Very helpful in changing our room to disabled thank you!!

Partner

8/10

Excellent

22 Oct 2025

Debra

Went to breakfast and there was basically no hot food left. We ate some bagels and were there for about 20 mins. We were getting ready to leave and they finally came out with hot food. By that time we didn't want any. Plus they ran out of coffee and took forever to refil.

Partner

2/10

Poor

27 Sep 2025

Bryan

Breakfast was suppose to be at 630am. Few of us were down there was told wasn’t til 7am. The hotel doors slam shut very hard and loud. There are no plugs right next to bed or usb/c chargers for phones or other electronics. Not enough lighting in the bathroom. Expedia charged me $160 for the room and when I got my receipt, they told me their rate was only 140 so you guys actually charge me more and that wasn’t including the $20 for incidentals as a deposit so 160+20 my receipt says 140

Leisure Self

6/10

Pleasant

26 Sep 2025

Joyce

I received an email to pre-check-in which I did. There were still several steps at check-in. The overall feel of the hotel is that it's older and was maybe renovated a few years ago and is already on the decline. The room was OK and seemed fairly clean. Big screen TV was nice but was slow to respond to the remote - maybe remote batteries were dying? The bed was OK, nothing special. Shower was roomy but the shower head needed to be soaked in vinegar to clear the calcium buildup. Very close to I94 and I could hear the traffic - I normally sleep with a fan, so the hum was soothing. Breakfast was OK - scrambled eggs, pre-made waffles, tiny quiche (?), sausage patties, bacon, cereal, bagels, yogurt, etc. Check-out was super easy. I said I was checking out, I handed her the room keys, she asked if I wanted the receipt emailed to me, I said \"yes\", and she wished me a good day. If I have to travel again for work, I might stay there but if I were traveling for personal reasons, I'd look for something nicer. I think the 8.4 rating on Hotels.com is a bit generous.

Business

10/10

Exceptional

22 Sep 2025

Kris J

Quiet place. Great breakfast!

Leisure

10/10

Exceptional

15 Sep 2025

Angela

Always have an accessible room when needed during my travel

10/10

Exceptional

09 Sep 2025

Angela

Having a wheelchair the room is spacious and staff is so accommodating.

10/10

Exceptional

03 Sep 2025

Patricia

Used to be great

This hotel has been our choice when visiting family in Kalamazoo. This stay was disappointing: the towels were worn and dingey; the sheets were worn with holes on the edges; the comforter had dirty spots and was soiled and grimy on the edges; the curtains’ hardware was broken making it a challenge to close them. I’m not sure we will give them another chance.

Partner

10/10

Exceptional

03 Sep 2025

Margaret

Excellent

Love this place customer service is excellent

Partner

8/10

Excellent

26 Aug 2025

Verified traveler

I would return

Newer hotel that's still in great condition, breakfast was basic and room was clean

Business

10/10

Exceptional

09 Aug 2025

Arif

Clean hotel and friendly people

Leisure Self

6/10

Pleasant

02 Aug 2025

Andrea

My stay was last week from July 26-28. The night shift front desk were wonderful. The maintenance was friendly. The daytime staff needs improvement. My toddler wet the bed and I asked to get the bed sheets changed out only to return to our room at 11:30pm without a soul passing into our room to freshen it up and remake the bed with clean sheets. They had 12 hours to do that task so I wasn't thrilled. We were given a stack of fresh sheets and towels by the very nice front desk staff member, but then I had to make the bed up myself.

Leisure Family

10/10

Exceptional

01 Aug 2025

Sarah

Breakfast was outstanding and the bed was wonderful

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Rebecca

Great Stay in Kalamazoo

Building is lovely and well kept. My only question was why there was not any room cleaning after the second night stay. No garbage pickup or towel change out at all. Initially when I looked online at the hotel details it showed daily room service. This was disappointing. Also it would have been nice to have some recommendations of local food Venus.

Partner

6/10

Pleasant

20 Jul 2025

James

Not what I expected from pictures on the site. Probably won't be back but ok for someone who just wants a cheap stay. Wasn't dirty.. except for pool. It was only 4 ft deep and a film of some sort on top. We did not swim because of this.Just was expecting more.

Leisure Family

8/10

Excellent

18 Jul 2025

Verified traveler

Boil water alert handled badly

Hotel was clean and comfortable. Desk staff was friendly, but could have handled boil water alert situation better. We were given two tiny bottles of water to use for brushing our teeth, drinking and making coffee in the room. We were told we could refill them in the breakfast area. No coffee was provided.

Partner

10/10

Exceptional

28 Jun 2025

David

We have visited before and we continue to enjoy our stays at this property!

Leisure

10/10

Exceptional

15 Jun 2025

Chelsea

Clean.

6/10

Pleasant

14 Jun 2025

Nancy

The hotel itself is clean. Bed Linens and towels were really bad, old and dingy. Could actually see through the sheet… creepy.

Would I stay there again? Eh… maybe

Leisure

10/10

Exceptional

03 Jun 2025

Arteria

The room was very clean and the customer service was good

Leisure Friends

10/10

Exceptional

01 Jun 2025

Bay

Beautiful lobby smelled so clean the rooms were quiet and very comfy the pillows were a little flat but that’s all that can really be complained about the property and parking was super nice and convenient and right off the highway recommend for anyone needing a weekend getaway or a long trip

Leisure Partner

10/10

Exceptional

31 May 2025

Steve

Room was clean very nice
But there really isn’t a lot to do or restaurants to go to close to the hotel

Leisure Family

8/10

Excellent

12 May 2025

Chris

The closeness to the companies I was visiting.

Business Self

2/10

Poor

04 May 2025

Nathan

not so good, stains all over, staff was very rude!

Friends_and_family Family

2/10

Poor

03 May 2025

Verified traveler

Trash

No towels, water was brown due to so called work being done in the area. Screaming kids til after midnight. Pool was disgusting the water was green. Couldn’t smell any chlorine. I’d never stay here again

Friends_and_family Family

10/10

Exceptional

14 Apr 2025

Kimberly

Clean rooms and kind staff. Would definitely recommend and will be returning.

Leisure Family_with_children

8/10

Excellent

13 Apr 2025

Grant

The shower was amazing. The heated pool was a very nice feature. The breakfast was average and the beds were average.

Leisure Family

10/10

Exceptional

29 Mar 2025

Janis

The room was nice, clean and comfortable. I like the fact that they had updated tvs where you could stream and listen to pandora!

Self

4/10

Poor

27 Mar 2025

Tony

WiFi was out for the whole property, my sink wouldn’t drain and my light didn’t work next to the bed.

10/10

Exceptional

15 Mar 2025

Dawn

Conveniently close to Wings Event Center where I was a vendor.

Business Self

2/10

Poor

12 Mar 2025

Tiffany

We came home to find we were double charged. So frustrating!

Family

10/10

Exceptional

10 Mar 2025

Kristy

All was a very nice experience the only draw back was the continental breakfast was a disappointment BUT will come back

Family

4/10

Poor

09 Mar 2025

Kathryn

Poor service at the front desk and breakfast bar - almost no food stocked whatsoever for breakfast and when staff was finally located by the many guests waiting for continental breakfast she was rude. Toilet in the room was not clean. Limited amenities, no water or coffee in the room.

10/10

Exceptional

23 Feb 2025

Gerald

Absolutely, wonderful clean place to stay my bathroom was huge
One note from one handicap to another as extra towels, they can put on the floor that bathroom is slippery like you wouldn’t believe I had to go from the shower over to the toilet and it was very frightening. There’s no handicap rails in the middle of the room so you gotta be exceptionally cautious.

Business_and_leisure

10/10

Exceptional

20 Feb 2025

Berney

I’ve stayed here..several times
Very nice hitel!

Leisure Family

10/10

Exceptional

19 Feb 2025

Joan

Located near arenas for hockey tournaments

Leisure Family

10/10

Exceptional

14 Feb 2025

Shannon

No grocery stores, not many places to eat

Leisure Self

6/10

Pleasant

09 Feb 2025

Trai

Okay for the price.

The room was mostly clean. The shower had mold all over it and the toilet was dirty when we got there. Breakfast was okay but not as good as other hotels I’ve been to. The blanket had blood stains and there was some red stuff on the carpet.

Partner

8/10

Excellent

24 Jan 2025

David

Linens and bedding could be upgraded or replaced..

Leisure Self

10/10

Exceptional

11 Jan 2025

Kurt

Great stay

Room was clean and comfortable. Very updated and modern

Friends_and_family Family

10/10

Exceptional

07 Jan 2025

Paul

Easy check in, great staff. Clean friendly and great breakfast

Leisure Family

10/10

Exceptional

30 Dec 2024

Weimin

Very nice staff for check in and out.

Leisure

10/10

Exceptional

30 Dec 2024

Verified traveler

Newer hotel, very nice

The hotel seemed relatively new and all the furnishings were great. Our room shade fell down and that torally startled us, however, after that, all was quiet.

Partner

8/10

Excellent

17 Dec 2024

Sue

Nice hotel. Friendly staff for sure. Couldve used another mirror besides the bathroom to get ready. Clean room. Would stay again.

Leisure Family

10/10

Exceptional

09 Dec 2024

Linda

Great stay and accommodation

Wonderful stay. We were greeted with smiles and pleasant conversation. Monica was amazingly friendly and accommodating.

Friends_and_family Family

10/10

Exceptional

30 Nov 2024

Robert

Breakfast doesn’t start until 7. All
The Toy show people sttaying there were gone by then. Starting breakfast at 6 like
A lot of hotels would be great

Business Friends

10/10

Exceptional

20 Nov 2024

Robert T

Nice hotel for my travel as its close to amenities and food!

Business Self

8/10

Excellent

06 Nov 2024

Wendy

Great

4/10

Poor

13 Oct 2024

Cathy

Not to standard

The mattress had food crumbs under the mattress pad and the sheets were stained. We were moved to another room but that mattress' springs audibly crunched every time you mjved and was very uncomfortable.

Partner

8/10

Excellent

13 Oct 2024

Andrew

Front desk staff was very friendly and helpful. Beds were comfy, not too hard. We got extra towels with no problems.
I stayed at a nearby hotel a few months before and would come back to this one. Some people might find the location, in a modern warehouse/showroom district, a little offputting, but there are numerous restaurants within a mile

Partner

10/10

Exceptional

14 Sep 2024

Melanie

Wonderful stay. The property was well taken care of, the rooms were nice, and we had a great stay. Thank you!

8/10

Excellent

08 Sep 2024

James W

ok

Business Self

8/10

Excellent

07 Sep 2024

Phil

Breakfast wasn’t not good and the beds were soft and old.

10/10

Exceptional

29 Jul 2024

Ashutosh

I and my friends booked 4 rooms - all rooms were in great shape with the upscale touch. Breakfast was great. Liked the whole experience.

Leisure Family_with_children

10/10

Exceptional

28 Jul 2024

SANDIP

The property was very clean, upgraded and we loved the stay!!

Leisure Family

10/10

Exceptional

22 Jul 2024

Barbara

Very nice and clean. Breakfast was excellent

Family

10/10

Exceptional

21 Jul 2024

Joe

Very clean. Polite staff

Leisure Partner

10/10

Exceptional

16 Jul 2024

Elizabeth

This hotel was a breath of fresh air - super clean and comfy, with a cute little pool and a decent breakfast. I loved the big walk-in shower and the light-up mirror. It’s also super friendly! It was super convenient to the highway, too, but quiet.

Leisure Family

10/10

Exceptional

07 Jul 2024

Amanda

Hotel is back off the road, very clean and quiet.

6/10

Pleasant

27 Jun 2024

Bertha

At check-in were asked if we wanted housekeeping and we said yes but they never went, at checkout we were told only if we stayed more than 3 days. The coffee maker didn't work, there was no conditioner and no body wash, we ran out of toilet paper and because there was no housekeeping we had to take our the trash which was piled up. The people above us had some very noisy kids that were making lots of very loud thumping noise. Someone threw a bunch of fries and chicken nuggets at our van. They said they don't have cameras and because we used a third party they couldn't refund or discount anything. We'll never stay there again and next hotel reservation ill go directly to the hotel to avoid any third party excuses/issues.

Leisure Family