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Residence Inn Lake Charles
Lake Charles - LA · United States
1591 W Prien Lake RdView location
9.2/10Excellent272 Reviews
Cleanliness9.2/10 9.2
Service9.2/10 9.2
Comfort9.2/10 9.2
Condition9.2/10 9.2
Location10.0/10 10.0
Neighborhood9.2/10 9.2
Amenities9.2/10 9.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Residence Inn Lake Charles
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Grab a bite from the grocery/convenience store serving guests of Residence Inn Lake Charles.
Meet other guests and eat at the complimentary reception. A complimentary full breakfast is served daily. Featured amenities include complimentary wired internet access, a business center, and express check-in. Free self parking is available onsite.
Make yourself at home in one of the 92 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Wired and wireless internet access is complimentary, while 32-inch Smart televisions with digital programming provide entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Distances are displayed to the nearest 0. 1 mile and kilometer. Avail Hospital Lake Charles - 1. 3 km / 0. 8 mi- Magnolia Square Shopping Center - 1. 6 km / 1 mi- Prien Lake Mall - 1.
Show less
7 km / 1 mi- Lauberge Casino Lake Charles - 2 km / 1. 2 mi- Contraband Bayou Golf Club at L Auberge Du Lac - 2 km / 1. 3 mi- L'Auberge du Lac Casino - 2 km / 1. 3 mi- CHRISTUS Ochsner Lake Area Hospital - 2.
4 km / 1. 5 mi- Golden Nugget - 2. 5 km / 1. 5 mi- Freedom Healthcare - 2. 7 km / 1. 7 mi- Interstate 210 Park - 2. 8 km / 1. 8 mi- Prien Lake Park - 2. 9 km / 1.
8 mi- The Country Club at Golden Nugget - 3 km / 1. 8 mi- Country Club Plaza Shopping Center - 3. 1 km / 1. 9 mi- Southgate Shopping Center - 3. 1 km / 1. 9 mi- Lake Plaza Shopping Center - 3. 5 km / 2.
1 mi. The preferred airport for Residence Inn Lake Charles is Lake Charles, LA (LCH-Lake Charles Regional) - 12. 5 km / 7. 8 mi With a stay at Residence Inn Lake Charles in Lake Charles, you'll be within a 5-minute drive of Lauberge Casino Lake Charles and Golden Nugget.
This hotel is 0. 8 mi (1. 3 km) from Avail Hospital Lake Charles and 1 mi (1.
With a stay at Residence Inn Lake Charles in Lake Charles, you'll be within a 5-minute drive of Lauberge Casino Lake Charles and Golden Nugget. This hotel is 1 mi (1.6 km) from Magnolia Square Shopping Center and 1 mi (1.7 km) from Prien Lake Mall.
Make yourself at home in one of the 92 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Wired and wireless internet access is complimentary, while 32-inch Smart televisions with digital programming provide entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
2:00 AM
Check-out until
12:00 PM
Hotel policies
No rollaway/extra beds available
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
You need to know
- Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
-
Optional fees
- Pet fee: USD 125 per pet, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Magnolia Square Shopping Center
1.6 km / 1 mi
Prien Lake Mall
1.7 km / 1 mi
Contraband Bayou Golf Club at L Auberge Du Lac
2 km / 1.3 mi
Lauberge Casino Lake Charles
2 km / 1.3 mi
Cinemark Lake Charles
2.2 km / 1.4 mi
Golden Nugget
2.3 km / 1.4 mi
CHRISTUS Ochsner Lake Area Hospital
2.4 km / 1.5 mi
Interstate 210 Park
2.8 km / 1.8 mi
Prien Lake Park
2.9 km / 1.8 mi
Freedom Healthcare
3 km / 1.8 mi
The Country Club at Golden Nugget
3 km / 1.8 mi
Country Club Plaza Shopping Center
3.1 km / 1.9 mi
Southgate Shopping Center
3.1 km / 1.9 mi
Lake Plaza Shopping Center
3.5 km / 2.1 mi
Lafleur Beach
3.6 km / 2.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 92
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wired Internet
- Wi-fi
- Car hireExtra charge
- Valet parking
- Airport ShuttleExtra charge
Show 31 more facilities & services
- Laundry service
- LaunderetteExtra charge
- Bellboy serviceExtra charge
- Smoke detector
- Hotel safe
- Lift access
- Newspaper stand
- Shop
- Terrace
- Concierge
- Newspapers
- Luggage room
- Dining area
- Clothes dryer
- BBQ facilities
- Grill/BBQ
- Towels and bed linenExtra charge
- Meeting room
- Business centre
- Indoor freshwater pool: 1
- Outdoor freshwater pool
- Children playground
- Breakfast
- Continental breakfast
- Picnic
- Non-smoking establishment
- Waterskiing
- Fitness
- Bowling alleyExtra charge
- Tennis
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE TWO QUEEN BEDS ONE BEDROOMSUITE • TWO QUEEN BEDS ONE BEDROOM • 1 Bedroom • 40 m²SUI.2Q-B1
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed, 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room amenities
- Shower
- Bathroom
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Kitchen
- Fridge
Show all 21 amenities
- Microwave
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Safe
- Living room
- Wheelchair-accessible
- Wi-fi
- Pay movies
- Toiletries
- Desk
- Dishwasher
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Lake Charles
SUITE TWO QUEEN BEDS ONE BEDROOM
Room photos
10 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed, 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q-B1
Room amenities
- Shower
- Bathroom
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Kitchen
- Fridge
- Microwave
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Safe
- Living room
- Wheelchair-accessible
- Wi-fi
- Pay movies
- Toiletries
- Desk
- Dishwasher
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Lake Charles
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 Bedroom • 39 m²SUI.B1-KG
Room overview
Non-smoking room- Room size
- 39 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room amenities
- Individually adjustable air conditioning
- Safe
- Living room
- Wheelchair-accessible
- Wi-fi
- Pay movies
- Toiletries
- Desk
Show all 21 amenities
- Bathroom
- Shower
- Hairdryer
- Microwave
- Fridge
- Tea and coffee making facilities
- Ironing set
- Dishwasher
- Internet access
- TV
- Direct dial telephone
- Housekeeping
- Kitchen
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Lake Charles
SUITE KING BED ONE BEDROOM
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 39 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-KG
Room amenities
- Individually adjustable air conditioning
- Safe
- Living room
- Wheelchair-accessible
- Wi-fi
- Pay movies
- Toiletries
- Desk
- Bathroom
- Shower
- Hairdryer
- Microwave
- Fridge
- Tea and coffee making facilities
- Ironing set
- Dishwasher
- Internet access
- TV
- Direct dial telephone
- Housekeeping
- Kitchen
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE AccessibleSUITE • AccessibleSUI.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Lake Charles
SUITE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BED • 1 BedroomSUI.H6-KG
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Lake Charles
SUITE Accessible KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-KG
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO AccessibleSTUDIO • AccessibleSTU.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Lake Charles
STUDIO Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Lake Charles
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Lake Charles
SUITE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 39 m²STU.KG
Room overview
Non-smoking room- Room size
- 39 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Direct dial telephone
- TV
- Internet access
- Kitchen
- Fridge
- Microwave
- Tea and coffee making facilities
- Ironing set
Show all 21 amenities
- Individually adjustable air conditioning
- Safe
- Living room
- Wheelchair-accessible
- Wi-fi
- Pay movies
- Toiletries
- Desk
- Housekeeping
- Dishwasher
- Bathroom
- Shower
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Lake Charles
STUDIO KING SIZE BED
Room photos
9 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 39 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Room amenities
- Direct dial telephone
- TV
- Internet access
- Kitchen
- Fridge
- Microwave
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Safe
- Living room
- Wheelchair-accessible
- Wi-fi
- Pay movies
- Toiletries
- Desk
- Housekeeping
- Dishwasher
- Bathroom
- Shower
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Residence Inn Lake Charles
100
reviews shown
Anita
Great staff and clean rooms.
Jennifer
Last minute trip to the casinos. We normally get rooms at the Nugget, but they were full. This is a great alternative! Super clean and great breakfast! Beds are more comfortable than the Nugget’s!
Ashley
Clean room, staff friendly, room was cold. Will definitely stay here again.
Paul
Excellent location and great service. Breakfast was excellent with lots of choice and options, plus crockery and cutlery, not paper plates and plastic. Highly recommend
renee
Room was clean. I wish they would have told me they were doing construction across the hall from my room. They started at a decent time and where gone when we got back. But other than that the stay was great.
Eric
Clean hotel, good breakfast
Kelley B
We didn’t have breakfast
Anita
Nice quite
Sonya
Clean rooms
Comfortable bed
Comfortable bed
LaTisha
Water was not hot
Brandy
We checked in very late but the receptionist was prompt and very accommodating. Every thing was fine - did not have an iron in my room. Had to make multiple requests that morning in order to finally get it..
Cynthia
Great location and great stay
Chelsea
Perfect!
Jerome
Great place to stay
laquette
We enjoyed our stay. The staff was nice, the rooms were clean & breakfast hit the spot.
Jony
Hi
Trenda
Very nice
Charise
This property was very clean and well-kept. This is one of the best hotels that I have stayed in while being in Lake Charles.
Sujuan
The staff are always so friendly at this property.
Ronald
Nice spot…great location
Artis
Overall a great experience. Comfortable clean amazing staff!!
Tasha
We stopped just for the night.
The room was spacious and comfortable. We had no set time to wake up however we are early risers (3-4am) we actually slept until 6 am.
The bed was comfy!
While checking in the computers were down so it took a little longer than expected but staff was patient with everyone and did a great job taking care of everything
The room was spacious and comfortable. We had no set time to wake up however we are early risers (3-4am) we actually slept until 6 am.
The bed was comfy!
While checking in the computers were down so it took a little longer than expected but staff was patient with everyone and did a great job taking care of everything
Cynthia
The property is nice and clean and the staff was great! The fresh baked cookies are wonderful! The late night parking is too limited. It is difficult to find spaces to park.
Niktanya
I enjoyed my stay
Whitney
Perfect spot if your going to play at the casinos.
Edward
NYE Celebration
We stayed for New Year’s celebration. Stayed here due to location near the casinos.
We were very impressed with the hotel and will probably stay here anytime we’re in Lake Charles
We were very impressed with the hotel and will probably stay here anytime we’re in Lake Charles
Verified traveler
Excellent Off Casino Property in Lake Charles!!!
Went here for a stay during the Christmas/New Years holidays to spend some time at the casino with my wife.
We wanted to stay off of the casino properties to save a little money. This place was excellent, clean, comfortable, and spacious and it did not dissappoint. Very quite and very little disruption. The hotel was as advertised and we had everything we needed. We forgot toothpaste, and they even had complimentary toothpaste available at the front desk. I woudl easily stay here again without hesitation.
We wanted to stay off of the casino properties to save a little money. This place was excellent, clean, comfortable, and spacious and it did not dissappoint. Very quite and very little disruption. The hotel was as advertised and we had everything we needed. We forgot toothpaste, and they even had complimentary toothpaste available at the front desk. I woudl easily stay here again without hesitation.
Melanie
Best hotel experience in Lake Charles!
Absolutely the BEST hotel I’ve ever stayed in Lake Charles! Loved it. Very CLEAN, very friendly concierge and hotel staff. Hot breakfast. The non-smoking rooms didn’t smell like smoke, as so many do! Most definitely staying there again!
Robert
Great place to stay
SHIRLEY
Very comfortable. Welcomed my service dog with no issues.
carmen
one day stop in Lake Charles
the receptionist that greeted us that night was super friendly which is helpful anytime but especially when you come in very late and you're very tired. The room was clean and updated. The bathroom was updated as well. I would stay here again, the proximity to businesses, the casinos and highway were all ideal. Only thing I didn't like was how tight the parking lot was and the back of the hotel should be more lit.
Andreina
It is a good place where to stay
Jorge
It’s close to casino
Andreina
It is a very good place to stay!
Brandon
Great staff
Margarita
I was given a handicap room without my request.
I wasn’t impressed and when We returned to the room after visiting family, there was no parking anywhere
I wasn’t impressed and when We returned to the room after visiting family, there was no parking anywhere
Gabriel
Great place
Erica
The hotel lobby was really clean, the front desk agent was super sweet. The hotel was located around several restaurants and shopping. Would definitely stay in this hotel again.
Claudia
Pool could have used some cleaning.
Jennifer
In town for Larry the Cable Guy show
Hotel was very clean. Even the elevator smelled clean haha. Rooms were very clean. Had minor issue with the foot bench in the shower being unstable but nothing major. Bed was extremely comfortable and could not hear any traffic or neighbors or hallway noise. Very good stay!
Toni
We enjoyed our stay. The room was spacious, and very clean. If we are in Lake Charles again, we will definitely book another stay with the Residence Inn.
michael
convenient
Misty
This is by far the best place I have had the pleasure of staying at when I come for work.
Verified traveler
A tale of 4 dirty rooms and 1 clean room
We arrived at night, wanted to drop off our stuff and go out. Little did we know we would have to go to 4 dirty rooms before finally getting to a clean one, 45 minutes later. The 1st room had already been used as the previous guest had complained of the toilet not working and was moved into another room but the front desk mistakenly put us in it. So we obviously request another room and get one on the 4th floor. We arrive to the 4th floor to be greeted by a big, full, trash bag when the elevator doors opened. Still we proceeded to our room and when we went in, the ac was off, the bathroom sink covered in hair and we pulled the comforter off to discover more hair. We call the front desk again, they apologize and come up to the 4th floor to find us another room. We get taken to 2 more rooms, including a suite and find hair again in the beds. After all this, we request to see a room not on the 4th floor and we get a room on the 3rd floor. The next day, the manager interrupts our breakfast to apologize for the rooms and offers us 15k reward points. We request 20k points and get told she will discuss with general manager. Days later of back and forth calls, the general manager rudely tells us no points are being offered. We will not be returning to this hotel as there are other, cleaner options with professional staff.
Jamie
Great option for people with dogs. Not a lot of green space but enough for potty time. Everyone was very friendly and the room was very clean.
Nichole
We had 1 issue with there being trash from the previous guest in our room upon check in. I called to the front desk and housekeeping was on the 6th flr at my door in less than 5mins. I was impressed with the quick response, but received the service I expected at Residence Inn the reason I stay at their properties when I get a chance.
Jose
Service and facilities are excelent.
Good breakfast!
not enough space to park
Good breakfast!
not enough space to park
Kathryn
Our new go-to in Lake Charles
Our stay was fantastic. We had our two young kids with us for a family wedding. The staff were friendly, accommodating, and personable - even remembering our name and asking how the wedding was when we returned!
dawn
Disappointed
I was disappointed that the air conditioner had a governor on it and could not go lower than 70 degrees and was even warmer overnight. We spent the night away to get a good night sleep with no responsibility and that did not happen. The morning came and there was no creamer for the coffee in the room.
Check out was 12pm. Maid service was knocking on the door at a very bad time at 10:15am, we let her know we were still in the room. 10 minutes later she was knocking again wanting to clean the room and again I let her know we were still in the room. We will not stay there again.
Check out was 12pm. Maid service was knocking on the door at a very bad time at 10:15am, we let her know we were still in the room. 10 minutes later she was knocking again wanting to clean the room and again I let her know we were still in the room. We will not stay there again.
Verified traveler
Great hotel
I would have given this review a fabulous rating. Normally I love their desk staff, kitchen staff, housekeeping staff, management … in fact, I feel they are the best in the area. Everything was perfect this time until checkout. Last Friday at about 10:30, I checked out as usual. Due to the fact I have had hotel items taken from my room after I had checked out, I prefer to make sure I am checked out when I leave a hotel. The lady at the desk was on the phone with someone wanting a rate.I waited. After about 5 minutes, she put the person on hold and I told her I was checking out and handed her my card. She rolled her eyes and put the card in the card with the other self checkout cards. I left and put my luggage in the car. I then came back. She was on the phone. I talked with another guest (who eventually left after he said he didn’t have time), I thanked the kitchen staff (they truly are great), and a little over 10 minutes later she put the person on hold. I asked her if she would check me out and explained why, and she (seeming quite irritated with my request), told me she would after she got off the phone. This is not normal for this hotel, but it left me frustrated. Hopefully, she was just having a bad day and this wasn’t her normal encounter with a guest.
Henry
This was the fourth hotel I have stayed in while my home is being repaired. Of the four, this was the best. Room was spacious, well laid out, and full kitchen was great for an extended stay.
Full breakfast is up and running and very satisfying.
Full breakfast is up and running and very satisfying.
Verified traveler
Lobby looked amazing. Rooms are big in size however, not very clean. Hotel does not clean the room or remove trash from rooms due to COVID. Constantly asking for supplies. Hotel is locked at night for safety of the guests. Just wish it was cleaner upon arrival.
Nia
Everything was nice And Clean .. The Staff Was Also Nice .
Verified traveler
I have stayed at this hotel several times. It’s nice, comfortable and convenient. Parking can be an issue if you don’t get there early.
Joshmalone21
The rooms never got below 70, the bathroom was probably closer to 80. No breakfast, and about half the time there was no coffee in the morning.
Veronica
Satisfied
We had a satisfying stay. The location was very clean. Felt safe with mask recommendations. Staff was very nice. Didnt care for grab bag breakfast choices , but the idea was good. The hotel was full so parking was hard. Great location for restaurants and shopping. Would definitely stay again and recommend for business and pleasure.
Tori
We will be back :)
We had an amazing time. This is just down the road from.
Verified traveler
Our Room Was CLEAN as if no one had ever stayed in here .
Front Dessk Was Lady Was Nice 😊
Front Dessk Was Lady Was Nice 😊
Verified traveler
The smiles and cleanliness. The most comfortable beds!!
Verified traveler
We love this location and have stayed here twice in the last 2 months but the card reader on the side door has been broken since our first stay maybe longer, which made it very inconvenient to get to our room. I asked about the repair both times and was just brushed off. Also there are never any bags in the doggie area.
Verified traveler
The first night we arrived we were placed in a room that had a backed up dishwasher and we could not use the kitchen sink because the dishwasher would overflow. There was no shower door. The thermostat did not work on heat, it blew cold air so we turned off the system to stay comfortable during the night. A staff member came in after we checked in and said the garbage disposal needed to be replaced and used a shop vac to remove the overflowing water. A staff member came by the next morning and moved us to another room for the second night.The next morning I went to the front desk and asked for a discount for the next trip; she could not do that until she spoke to her manager on Monday and because we booked through this booking site.
Kristen
Nice rooms, good breakfast
Jeff
Geaux Pokes
Great place to visit especially if you’re trying to catch a McNeese game or break the drive from New Orleans to Austin in Half. Really enjoyed the proximity to the casinos and all the great eateries
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Gary
Integrity
Had us charged for 3 nights on checkout on 2nd day.
Jedlicka
Super clean would recommend close to lots of good places to shop and eat in lake Charles lousiana
MARTHA
Beautiful clean room it’s a mini house. Everything you have at home. Fridge. Microwave. Stove. dishwasher. very comfortable huge bed. Clean towels and sheets. About 1 mile away from the casino. Delicious free breakfast. Eggs, waffles, ham, biscuits and gravy, oatmeal, fruit, yogurt, coffee, plus more. All at a great price. Will stay here from now on.
Barbara
Clean comfortable room, tasty breakfast, friendly staff, and great location. Have already booked my next stay there!
Verified traveler
Bathroom was dirty. Breakfast menu never change.
Change the food selection.
Change the food selection.
Kimberly
I’ve stayed in a few residence inns and prefer these to other hotels and I must say, this one is the cleanest by far! Everyone was incredibly nice and informative.. I would definitely stay here again!
Noe
Hotel wasn’t prepared for our arrival, issue swith our room , AC not working, placed in a 2nd room only to find out that room was under repairs. Moved to room #3, lamp not working & one of the kitchen bulbs was not working. Never again!!!!
Verified traveler
Everything was nice..location was great. !!!!!!!!!!!!!!!!!!!!
Verified traveler
Everything is ok at this time, Me and my Wife enjoyed the room . We had a pleasant, and will stay again.
Becky
Rooms are very spacious. We had a suite and were comfortable with the 6 of us. Staff was very sweet.
Taylor
We thought that we left my purse in the room and the hotel staff went above and beyond to locate my purse. They checked trash shoots and everywhere I thought I could have left it. We realized my friend grabbed it for me later.
Verified traveler
I liked that they had updated kitchen with everything i needed and was clean with friendly service
Donavaun
They’re not lgbt friendly
Homophobia!!!!!!
Donavaun
Literally hurt my feelings
Make sure you're dressed well when you check in !!! They'll judge you
Verified traveler
Dusty, not stocked, just ok.
The room was generally not very clean. Lots of dust, and the bathroom and kitchen floors could use a good mopping. There was debris in the dishwasher. Also, even though there was a cooktop, there were NO pots to use. We asked for them twice, and no one brought us any. Also, the sink in the kitchen kept backing up and holding water.
Timothy
Go to the Staybridge it is much nicer!!!!!
Made reservation weeks in advance and arrived for a 2-night stay for our son's wedding. Room air conditioning was not working. Called desk, an hour later, Mgr. Ben came and confirmed not working. An hour later and the maintenance man shows up. We explain we have to leave for Rehearsal dinner which we catered ourselves. When we return 9:30 pm, the same temperature as when we left. Call front desk Brenda says maintenance man busy but she will let him know. 30min later, go to the front desk. Brenda explains she contacted maintenance man and he stated that he cannot do anything else to repair. Brenda states they have no other rooms available and nothing else she can do. 10:30 pm after an exhausting day we have to move all our wedding stuff and food out and find another hotel. No offer to do anything except not to charge me. Then I had to go back and call numerous times to receive a no charge invoice. A complete nightmare, I will not be staying at a Marriott property again. We were also the reason that a number of the rooms were booked as we had told many family members where we would be staying. Very upset and have yet to hear from anyone in management with an apology or an offer to make right.
Suzie
Wonderful breakfast options, great location but the hardest most uncomfortable beds ever! Front desk said they're hoping to replace mattresses soon...i hope so, if so we'll be back, otherwise it was a rough night with little sleep.
Alfonso
I will be back
Great place to stay. Rooms are nice and comfortable
Verified traveler
the size and feel of the room. the property was clean and well maintain.
Sue
Everyone at the hotel was really helpful and nice. The room layout was nice and love that they provide you with free HBO and Showtime.
Verified traveler
Quiet Weekend with our fur baby.
Great service and accommodation.
Byron
Had a great time
Dominique
Nice visit
It was a great hotel. Even though it’s a smoke free hotel burnout room smelled like cigarettes
Arthur
No Need to Look Anywhere Else!
My wife and I had a fantastic stay at Lake Charles Marriot. The room was superb...adequate space, comfortable, super for extended stay with all utensils needed. The only problem was that we had to leave. It was like having a high class studio apartment. We were glad to come “home” and hated to leave. It was “pinch yourself” kind of accommodations. The staff especially the dining lady, Jennifer, made the stay so fun and friendly. Loved our stay.
Osvaldo
Spacious, relatively new hotel and close to casinos. Odd numbered rooms face interstate and tends to be a little noisy. Overall a good nights stay
Verified traveler
Everything was great except that we had a room closest to the interstate on the end of the hotel and it was VERY noisy. If we stay there again, we’ll request a room on the opposite side from the interstate and in the middle of the hotel. Other than that it was a nice, newer hotel.
Reba
we were put in a handicap room where there was no bath tub, handicap shower, water all in bathroom floor after you took a shower, not good.
Laura
Quite comfortable stay.
Staff was friendly. Bed comfortable. Shower curtain needed attended to. I told the front desk to let the cleaning staff know. She was very apologetic and said she would get it taken care of. Overall good quite stay. Shuttle runs to Casinos until 1am which was nice. Slept in did not try breakfast.
RENEE
Awesome hotel
Incredible room with great service and great rates
THOMAS
Excellent!
Very clean and inviting facility. Check in was a breeze. Room was clean. Staff was very friendly and helpful. No complaints, will stay here again.
John
Sheets are a little rough the bed frame was no very supportive of the mattress.
Neil
No frills, comfortable and quiet.
Staff was wonderful. Clean rooms, new hotel, comfortable and relaxing.
Martha
Modern and conveniently located.
Parking can be a problem late at night
Parking can be a problem late at night
Verified traveler
Thank you for the shuttle
Room had everything we needed, and was very clean. The staff was friendly and the shuttle to and from the casino was greatly appreciated.
Pat
Friendly staff, very clean rooms, good breakfast.
Gwen
The only thing was the curtains wouldn’t close all the way....no pull rode...pulled together with clothes pins....
Location & surroundings
Residence Inn Lake Charles
1591 W Prien Lake Rd, Lake Charles, United States
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Residence Inn Lake Charles
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