Name: Comfort Suites Sulphur-Lake Charles
Address: 2505 Highway 108, South, Sulphur, 70665, US

8/10

Excellent

20 Jul 2026

Brett

Friendly staff, clean rooms and lobby area. Nice

Self

6/10

Pleasant

19 Jul 2026

Kerry

Ask to check in early—-they said yes for $50-so I came back to check in at 3.00 regular check in time and said room not ready..terrible

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Renato

Very nice we stay here alot, very clean.

Partner

4/10

Poor

13 Jul 2026

Christine

I highly recommend finding somewhere else to stay. This hotel does not have a manager so basically it’s being run by house keepers

Pet

2/10

Poor

12 Jul 2026

Maria

N/A

6/10

Pleasant

12 Jul 2026

Jannean

We were able to check in very quickly. Our first night was great and had everything that we needed except for toiletries. I've never been to a hotel that did not provide basic shampoo and conditioner. There were two cheap bars of soap and a bottle of shampoo left by a previous guest.
Breakfast was good each morning. We stayed three nights, so ate breakfast three times. Sadly, there was never any fruit. But there was yogurt, grits and oatmeal packets, eggs, sausage, breads, and a waffle making station.
There was a small convenience shop in the lobby. The ice maker worked consistently.
We stayed for three nights, and never had a room refresh. The trash was never removed and we never got clean towels. When we asked for clean towels, we were told that there weren't any for us to have. That they were low on housekeeping staff and towels. Three nights and no new towels is not okay. Three nights and no trash removal is not okay.

Friends_and_family Friends

6/10

Pleasant

11 Jul 2026

Noelle

When we first arrived two guests were having a disagreement pretty loudly with the lady at the front desk and I believe management had to get involved. Due to that we had to wait an extra 30 min or so to be attended by the front desk. Hotel was very dirty and not maintained well. Showers definitely need to be replaced. Will not come back.

Family_with_children

2/10

Poor

11 Jul 2026

Melva

I made a reservation online and when I arrived at 5 PM, I was told they were shortstaffed and the rooms weren’t clean yet. The desk clerk asked if I could come back before 11 PM. I returned at 10 PM and was told there were no rooms available. Basically she gave away my room.

Partner

10/10

Exceptional

11 Jul 2026

Cairo

The accommodations were very nice

Family

10/10

Exceptional

10 Jul 2026

Luis

Servicio excepcional

Self

8/10

Excellent

07 Jul 2026

Angelica Diane

The room was clean. The staff was very nice, but seemed understaffed. Breakfast was acceptable. We stayed 4 nights and some mornings the breakfast seemed as if there was no one restocking the food. Options were limited. There was no fresh fruit.

Family_with_children

10/10

Exceptional

05 Jul 2026

Maria

The location is great. The rooms are clean & spacious and the staff was very helpful and nice. I plan to stay at this hotel on my next casino trip.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Robert

staff incredibly friendly, breakfast was very good. Hotel has a moisture problem, very musty smell, out of date, furnishings, hallway, carpets, dirty, and in need of vacuuming. Elevator had broken handrails. Someone is not paying attention to what needs to be fixed and or cleaned constantly. However, the staff were the friendliest.

Partner

8/10

Excellent

30 Jun 2026

Jason

Room was clean. The staff was friendly.
Air conditioner was right next to one of the beds. Overall nice stay.

4/10

Poor

28 Jun 2026

Stephen

Floors in room were sticky...

toiletries were not good.

The breakfast was terrible.

Sheets on bed were weird, very rumpled...weird

TV in room remote: not working.

TV in breakfast area not working

Business Partner

4/10

Poor

26 Jun 2026

gary

very little warm food (egg and sausage), bed sheets are stink

Partner

2/10

Poor

16 Jun 2026

JESSICA

Don't even bother. Staff is not helpful; management can't be found.

Business

10/10

Exceptional

15 Jun 2026

Gerardo

The room was clean and very organized. The staff was very friendly! The breakfast was delicious and fulfilling!❤️❤️

Partner

10/10

Exceptional

14 Jun 2026

Hung

Everything is good. No complaints

Self

2/10

Poor

14 Jun 2026

John

Waited over ten minutes just to be ignored by the front desk. The head of housekeeping finally greeted us then apologized for the wait. Front desk was very rude. She tried checking us in under someone else's name despite asking for my name twice! When she finally found our reservation I asked several times to make sure my rewards information was showing. She stated it was but the check in terminal kept prompting me to join. I finally told not to worry I would just call customer service and have them add my stay. We travel often so points help! We were finally checked in, after being ignored, the process took about 30 minutes! We received our key cards and went to our room and the cards didn't work! We went back to the front desk, and so did the gentlemen that checked in after us, to get new keys. Ms. Front desk told me I was doing it wrong and she could \"TEACH ME\" how to use the card when she was done! The gentlemen behind me gave her their keys too. She immediately made them a new one. So, being the southern belle that I am, I asked her is she was going to \"TEACH\" them how to use it also. The head of housekeeping heard me and came out immediately and ask me what happened. I explained to her that despite my years of education and a degree, the front desk assumed I didn't know how to use a key card. She was so kind, she apologized and walked us to our room to let us in and she verified the the keys did not work! We finally got to enter our room after 45 minutes!

Family

2/10

Poor

14 Jun 2026

Jared

the ice machine FELL ON TOP ON MY HEAD! ems and the police had to be called and the women working made my husband leave me and go get tylenol because apparently they don't have a first aid kit available to guests!

our trash was never once taken out near our room and was filed up for 4 plus days!!

Friends_and_family Family

4/10

Poor

14 Jun 2026

Erica

Upon arrival I was assigned a dirty room when I went to front desk for another room the only staff helped 4 other people in line first before making me a priority. she then went on to say they were completely booked and relunctantly gave me another room saying when the next guest checked in she would not have a clean room for them, the card keys did not work had to go back for new keys. The second room assigned was clean but the bathroom door did not close and the room phone did not work. The following day I needed to use wifi for work and the server was down. the communication room also had a message on the screen to call customer service when I reported to the customer service representative she said her computer was working so the wifi should work. I left the premises to do work elsewhere. I explained I would be checking out a day early ( over 24 hrs notice) and on checkout the personel did not know how to refund the extra day not used
Other customers had issues with this location. I would not stay again at this location

Friends_and_family Family

4/10

Poor

14 Jun 2026

Chrishana

Stayed here for a softball tournament. They didn’t have towels the entire 3 nights we stayed. Water drained slow out of the shower, and little red worms kept appearing. Later we found blood droplets on the comforter. No waffles were available our entire stay just sausage and eggs everyday! Air worked well and beds were okay.

Family_with_children

10/10

Exceptional

13 Jun 2026

Patrice A

Friendly, helpful staff; hot full buffet for continental breakfast. clean, comfy bed
Only thing so-so was the room key card did not always work - but the staff promptly came with new ones that worked!

Self

4/10

Poor

11 Jun 2026

Jan

Smells like smoking room although entire hotel is non-smoking. Booked a room with two double beds and got a king room. Hotel and hotels.com were no help in correcting this. Missing bedding for sofa bed who Ch we had to use due to wrong room.

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Sipriana

Room was clean. Staff was great. Breakfast wasn’t great.

Family_with_children

8/10

Excellent

09 Jun 2026

jared

TV remote control didn’t work but staff was helpful in replacing it

Friends_and_family Family

10/10

Exceptional

31 May 2026

Waldemar

We liked it. Clean and good breakfast

Family_with_children

4/10

Poor

30 May 2026

David

Unfortunately did not get the room
We booked which was an accessible double. We made due.

Family

4/10

Poor

30 May 2026

Travis

The tv volume did not work so we requested a new room, but they could not provide us with that. So I requested sending a technician out to troubleshoot the issue. They did send a technician out the next morning and the issue was resolved about an hour before we checked out. Also, the next morning I took a shower and found out in that moment there was no hot water. The front desk said they had a plumbing issue and had to shut off the hot water the night before... so a cold shower it was. Just be prepared for ownership/management to be lackluster at best and a roll of the dice on whether your stay there will be adequate.

Friends_and_family Family

8/10

Excellent

28 May 2026

Zereda

Things were good

Friends

8/10

Excellent

24 May 2026

Cindy

The room was clean and comfortable. The breakfast was delicious. The staff were great. My only issue was I could not get in my room. The key card never worked after the the first time. Went thru several cards. The cleaning staff were awesome about letting us in our room.

Family

2/10

Poor

20 May 2026

Lauren

No hot water on property and still charged full price!

Partner

4/10

Poor

17 May 2026

Angelica

No hot water
curtains in the room bad condition
A/c couldn’t control
They told me they will refund 50 %
Expedia would take care of that
I really think I should get full return please let me know what to do

Partner

2/10

Poor

16 May 2026

Anna

Would not recommend this place to anyone. Multiple family members booked, all of our rooms were dirty. Outdated & way overpriced!

Family_with_children

10/10

Exceptional

14 May 2026

Gregory

a

Friends

6/10

Pleasant

13 May 2026

Angelica

Breakfast was the same every day and very generic. Our TV did not work the whole time there. We told staff about it and they said they would be right up to take a look at it and never showed up. The pool closed at 9 and I believe 10pm would be better. The property description said they hat a hot tub, but did not. The tredmills were both jerky. Staff was friendly, just always seemed overwhelmed. One day, the breakfast worker did not even show up and they were not stocked with enough food. When I called attention to it, nothing was done about not having milk for the cereal or any fruit in the fruit bowl. The cleaning staff were always attentive and professional.

Family_with_children

6/10

Pleasant

27 Apr 2026

Sammie

Things were fine except the key card validator wasn’t working and so the front desk literally had to walk each patron to their room and unlock their door with a master key. Act of nature I suppose but when you still charge full price and MAJORLY inconvenience customers (as you couldn’t even leave the rm to get ice without having to have the front desk let you back in) there in lies the travesty!!!

Self

4/10

Poor

27 Apr 2026

KIMBERLY

Easy check in process.
Friendly staff.
I picked this hotel because it was close to the casino.
The room #234
It had a smell of old mold, old carpet. I thought smell might have been because the room was closed so no air ventilation.
I called the front desk and got some air freshener. It help for about 5 minutes, Unhelpful.
Curtains stained and couldn't close properly.
Lamps old and stained.
Sofa unclean stains unsuitable for seating.
Carpet smelled old.
The bedding sheets where clean but middle sheets was yellow.
It was a unrestful night.

Partner

2/10

Poor

26 Apr 2026

Robert

Walked in and an odor hit us immediately. We checked in then were informed the door keys “may” not work, they didn’t and were not fixed during our stay. If we left, desk clerk had to leave the desk to open our door. Immediately tried to get a refund and find another hotel, sorry, because we went through Expedia, Expedia would have to authorize the refund(user beware), the carpet in the halls were filthy, the tub had what appeared to be black mold or mildew, the bathroom vent must be inop as the shower steam would not dissipate and went into the room, the TV volume is locked at a very low volume, hard to hear, the room A/C could keep the room cool but must be set on outside air exchange as the sheets were “clammy”, and the laminate floor was damp from condensation, the breakfast was below subpar. Bottom line, this property is not worth the price.

Family

10/10

Exceptional

24 Apr 2026

israel

Perfect

10/10

Exceptional

24 Apr 2026

Erica

Very friendly/helpful staff, very clean in all areas, nice pool, great breakfast optiins, easy checkin and easy checkout

Partner

8/10

Excellent

23 Apr 2026

Brandon

The property had a strong smell to it in the lobby and first floor, thankfully the room did not have any odor to it. The bathroom in our room felt a bit dirty, white splash marks all over the black vanity and there were flying bugs coming out of the shower drain. Besides that, the stay was great. The room felt spacious and the beds were very comfortable! Also, the breakfast selection was great.

Family_with_children

4/10

Poor

22 Apr 2026

Rhonda

The room was in poor condition. Chair was missing upholstery in spots. Couch was old and had dirty spots. Shower had soap scum on floor. Floor needed mopping in room. did not have carpet. The key would not work so you had to go get the front desk person to use her master key. I have pictures if you need to see.
Breakfast was only good thing.

Partner

4/10

Poor

20 Apr 2026

Teshira

The outside of the hotel was nice. The hotel had a weird smell and wasn’t in best condition. I took a shower with slippers on because I didn’t feel comfortable letting my f

8/10

Excellent

20 Apr 2026

Carolyn

The room was clean, but the curtains were torn and part of it was unattached. The breakfast was okay but could have been better. The staff was very friendly and helpful, that alone is worth staying there again.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Julie

There wasn't much for breakfast. 1 scrambled egg & 2 Sausages left , that didn't look edible.
And we left the hotel @ 9:30am
Got Breakfast on the Road

Partner

10/10

Exceptional

19 Apr 2026

Veronica

Great stay no problems.

Partner

2/10

Poor

18 Apr 2026

Valentin

Air conditioner didn't work

Partner

10/10

Exceptional

11 Apr 2026

Carmen

The lady that checked us in was great, even the lady that cleaned room asked us if found everything great. Love to stay here usually. The room was very cool air worked great the room smelled a little stale for some reason. But was worth it

6/10

Pleasant

11 Apr 2026

Fortenise

Needed a place to stay for a night after much road travel. It was an okay stay. The furniture in the rooms need some upkeep—the chair was heavily stained. I did like that it was spacious. Also offered a few hot foods with continental breakfast. Limited on TV channels in room

Family_with_children

10/10

Exceptional

29 Mar 2026

Ian

good room

Family

10/10

Exceptional

29 Mar 2026

Mandie

Perfect spot for our overnight stay as a family of 4, close to restaurants, clean rooms, friendly staff, and good breakfast. Would stay again

Family_with_children

2/10

Poor

27 Mar 2026

ALLENA

I don’t think you really want me to make a review after what those front desk clerks did. This place is a joke. If you are a traveler run! Don’t stop here! First let me say this when we arrived no rooms available granted we knew that due to the fact we arrived at 1:50 pm and most of the time check in is at 3:00 pm however we said ok we will come back after well we did and still no rooms available. Mind you the clerk asked me for my debit card when we got there at 1:50 and pre authorized my card for a room that wasn’t ready. I had a party of 6 for my sister birthday and we got 3 rooms and none of our rooms were ready! Long story short we came back at 5:40pm and guess what only one room was ready and the others wasn’t. We exchanged words and these ladies got mace to spray us and called the cops because we were a paying customer and drove 2 1/2 hours to enjoy ourselves for my sister birthday. If you didn’t have enough staff to clean up rooms then say so and give us that option to stay there. It was very wrong and the fact you took my money and never gave me a refund. They took the other guest that was with me money too. So we had to find another place to stay. So be aware of this place

Family

10/10

Exceptional

26 Mar 2026

Wendy

Pros:
Our room was great. It has a closet with full length mirror and a chest of drawers. Spacious and clean. A shower chair is provided.

Cons:
The fitted sheet was rough.
There is no room darkening shade on the window so could not get the room dark enough.

2/10

Poor

23 Mar 2026

Tracy

Staff was horrible threatens u

2/10

Poor

23 Mar 2026

Eric

We didn't get to stay. They wanted $40 a pet to stay in the room.

10/10

Exceptional

22 Mar 2026

Deana

Nice

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Kristy

Hotel was super clean and the staff was great. The bathrooms in the rooms need some work.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Joshua

Stayed for work, everything was great.

Self

10/10

Exceptional

19 Mar 2026

Kelly

It was great and clean

6/10

Pleasant

15 Mar 2026

Hyunwook

Friendly staff, easy parking

Self

8/10

Excellent

10 Mar 2026

Craig

one night passing through was convienient

Partner

6/10

Pleasant

06 Mar 2026

Yole

yes

6/10

Pleasant

05 Mar 2026

Randy

No internet. No wifi.
That was the worst thing.

6/10

Pleasant

25 Feb 2026

Jewell

Everything was great. The service was good but we had a consistent problem entering our room. The passkey would not work the staff would come and help us.

Thanks

Family

10/10

Exceptional

24 Feb 2026

Daniel

Very nice

6/10

Pleasant

22 Feb 2026

Marie

Rooms need updating, staff was good.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Regina

Enjoyed our stay

6/10

Pleasant

21 Feb 2026

Veronica

Night staff was very courteous. The room was dated and we didn’t receive housekeeping services. Also, this hotel is next to a truck stop so lots of road noise

Partner

4/10

Poor

18 Feb 2026

Howell

Neglected housekeeping, had been good before but they changed it up recently apparently

Business

8/10

Excellent

16 Feb 2026

Henry

Cards didnt work at first but fixed. Some towels were stained. Room to extra sheets and pillows for pull out bed were locked and no access from desk. Good stay.

Friends_and_family Family

4/10

Poor

16 Feb 2026

Jason

Person was not helpful or over friendly.

Leisure Family

2/10

Poor

15 Feb 2026

dominic

Night manager that was on duty was horrible. Extremely rude. Wouldn’t even supply us when another blanket when asked.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Issac

Clean room, nice amenities, helpful staff.

Business

4/10

Poor

15 Feb 2026

Oscar

Check in staff wasn’t friendly. Some Dog barked all night. Shower was hot enough but barely came out of shower head. No pressure

10/10

Exceptional

11 Feb 2026

Carol

Staff was awesome
Only thing rooms need technology upgrades such as charging ports and room key on phones.

Leisure Partner

6/10

Pleasant

23 Jan 2026

DOUG

Room was not in great condition. Clean but things in disrepair.

Partner

10/10

Exceptional

22 Jan 2026

Emily

Clean, friendly staff.comfortable

Leisure Family

4/10

Poor

15 Jan 2026

Sally

Customer service was not friendly or welcoming the shower head was absolutely filthy something was wrong with the key so me and my husband was locked out our room for maybe 2 hours I would go on if I thought it would make a difference

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Emily

This little girl at the front desk takes care of us every time we stay here. God bless her.👍😊

10/10

Exceptional

09 Jan 2026

Tasneem

Everything was great!

Three complaints:
I look fwd to upgrade/replacement ofthe key card locks cuz they were hit & miss!

I had a hard time on the 2nd floor from the elavator to my room because there was an overpowering musty smell.

I happened to have some bleach, thankfully, to clean/disinfect the underside of the bath faucet. It was moldy! Just the underside which is easily missed unless you crouch down and get your head low enough to look.

The breakfast was my favorite part of each day. As a waffle lover, I was pleasantly surprised by the additional flavor available. Plain was always an option. Blueberry was once and the remainder of my 6 night stay was Birthday Cake. YUM!! The pancake maker next to the waffle iron was a first for me and I enjoyed it!

8/10

Excellent

08 Jan 2026

Rubia

The room was very clean and the staff really kind

Leisure Family

4/10

Poor

04 Jan 2026

Melissa

Restroom was dirty - like it was never cleaned for days.

Leisure Partner

2/10

Poor

03 Jan 2026

Victoria

Dirty carpets, dirty sheets, dirty pillows. Just dirty, not clean at all.

Business_and_leisure Self

6/10

Pleasant

01 Jan 2026

Julie

The room was decent and clean. The front desk service was good. The halls on the second floor had an odor. Breakfast was disappointing, because the employee servicing the breakfast area was busy eating at one of the tables while on her phone, obviously preventing her from putting out fresh food. Don't think I'll stay here again.

Partner

10/10

Exceptional

26 Dec 2025

Paul

Yes great staff

10/10

Exceptional

25 Dec 2025

June

The room was very clean and the bed comfortable. The breakfast was very good. The only thing I could complain about was that the tub had a few chips in the enamel but it didn't take away from the shower experience. The hotel was an easy exit from the interstate but not so close that you hear the highway noise.

10/10

Exceptional

19 Dec 2025

Robert

It was nice

Self

4/10

Poor

14 Dec 2025

Gregory

The property failed to work with Expedia to resolve a reservation problem.

Business Family

6/10

Pleasant

11 Dec 2025

Bonnie

Painting had evidently been done recently and sanding dust was over some of the surfaces. The TV remote did not increase enough in volume to allow us to hear clearly. The microwave was old, and needed to be updated to newer.

Leisure Partner

4/10

Poor

09 Dec 2025

D'Lynn

Dirty rooms, elevator, and all around felt unsecure.

Partner

2/10

Poor

08 Dec 2025

Bruno

Place smells like an oil refinery. Hotel was dirty. Breakfast was gross.

Business

6/10

Pleasant

06 Dec 2025

Denise

The ratings are wrong, or at least, very over exaggerated. If that is a good plus rating, a fair or poor rating is terrifying. The room was not horrible, just old and worn. Third floor smelled of gas, I almost went down and asked if I should be concerned, but I was just too tired. The floor in the hall was so dirty, and that may have been weather related, but I don't know. The white bedspread had a few ugly marks, but the bed was soft . The curtains would not close properly and I could not keep the outside lights from shining in. The Internet was horrid, not even the 'fair' connection it boasted. I was up and out of bed for breakfast at 6am, the link sausage was... Idk, maybe steamed???? And the fake eggs were rubber. Thankful for the packages of salsa, but even that can only do so much. Thankfully the waffle maker worked well and there was yogurt. I would not recommend this place if you are considering it because of the free breakfast or Wi-Fi. The location is convenient right off the highway and cracker barrel, which was a joke, (different review) is right across the street.

Leisure Self

6/10

Pleasant

01 Dec 2025

Hyunwook

Some staffs needs restraining.

Business Self

4/10

Poor

27 Nov 2025

Cynthia

This place needs a serious renovation. The place is run down.The curtains in the dining room are shredded and the rooms are dingy. Will not be staying here again!!!

Leisure Family

10/10

Exceptional

24 Nov 2025

Senia

I did not eat breakfast, but the air conditioner was amazing!!

Partner

10/10

Exceptional

23 Nov 2025

michael

Clean room and friendly people

4/10

Poor

16 Nov 2025

Stephanie

There was food left in the refrigerator. I did not use the tub/shower; it didn't appear clean. There was a lot of dust in the rooms and hallways. My sinuses were irritated; I had to use multiple sinus medications. There was a mole smell in the stair area.

Leisure

10/10

Exceptional

14 Nov 2025

Damon

Great customer service and very helpful