Name: L Auberge Casino Resort Lake Charles
Address: 777 Avenue L'Auberge, Lake Charles, 70601, US

6/10

Pleasant

02 Aug 2026

wanda

The outdoor pools needed to be cleaned. Full of algae. Swim up bar smelled like trash.

6/10

Pleasant

01 Aug 2026

Sharon

Much too Smokey on the lower lobby and shops. In my room, particularly the mattresses were horrible. I don’t know about the other rooms. I was in the garden tower seventh floor. The grill room food was good. The swimming pool area was nasty especially the water. I guess it was a busy time during the summer. The small golf course surrounding the hotel was nice.

10/10

Exceptional

31 Jul 2026

Andres

Always excellent. I had a great time

6/10

Pleasant

31 Jul 2026

Shaeron

My bathroom had hair on the floor. The water didn’t get hot and the check in line was extremely long.

10/10

Exceptional

31 Jul 2026

James

Everything was great except for gambling gambling was real poor because machines act like it was gonna pay off and never did never got more than 50 or $60 out of any machine building all the good but we’re gambling was terrible. Not even a chance to win anything.

10/10

Exceptional

30 Jul 2026

kara

Love the outdoor pools and swim up bar. The lazy river is great too. The whole property is beautiful

8/10

Excellent

30 Jul 2026

peggy

We really like the Property, but this time the Property wasn't as clean as before and some of the staff were not friendly or helpful.

10/10

Exceptional

29 Jul 2026

angela

perfect for a break

4/10

Poor

29 Jul 2026

Taressa

The fridge was tiny and something was spilled behind the fridge cabinet that seeped out when I was trying to put our things in the fridge... it stank really bad and was red/pink... I used a bath towel to wipe it up and the towel also turned brown/black from other dirt on the floor, so obviously not mopped in a while. No fitted sheets on bed, food between the mattress and the bottom sheet (old rice). Outlet in bathroom didn't work. Upon check out we called to request bellhop but were sent to a VM and then left message... no one returned our call so had to walk down to the desk to request and was told there was only 1 person and it would be over 30 minutes wait. While walking out of one of the doors downstairs, the handle fell off the door. The lazy river was AWESOME, only redeeming feature of this old hotel. no access to microwave or boiling water etc so don't expect to eat leftovers in room.... check in took forever because the VIP gets a separate line and they kept getting to cut in front of other guests checking in.... I will most likely not stay here again. Especially not on a Friday or Saturday night when it has a premium price tag.

4/10

Poor

29 Jul 2026

Emily

There was feces on the floor covered in cat litter with a caution sign over it for 3 days on the 6th floor in the hallway to our room. We notify management of it the first day we saw it and it took staff 3 days to clean it up once we reported it. Also in the lobby bar there was a roach crawling around on the floor one night when we were having drinks. Our room was overall clean but could have been better all around.

2/10

Poor

29 Jul 2026

Ronnie

all stars were wipped out due to the power failure and lack of a contengency plan for the many guests at the facility. We were left in the dark and no water or phone service, with no idea what to expect. No alarm or intercom to advise us of safety actions to take i.e. transformer went out, back up generator failed to function, right now we don't know how long it will be down, phones are out the elevators are safe to use to evacuate or for your safety....do this. I took a chance and used the elevator in an effort to find some sort of relief. Staff were on the main floors, when approached about the situation, the response was the same I don't know and shrugged their shoulders. I went to the front desk...same lack of concern for seniors and all guests. Many guests were packing up and leaving. Very disappointed in this booking.

10/10

Exceptional

29 Jul 2026

Summer

Loved the swim up bar and lazy river. Rooms were clean and comfortable.

8/10

Excellent

29 Jul 2026

Glenn

Our room was very clean and the bathroom was spacious.

10/10

Exceptional

29 Jul 2026

David

Friendly staff, tables and machines are fun. Free drinks. Lazy River. Great restaurants. Not much more you can ask for.

8/10

Excellent

29 Jul 2026

Lynelle

The check-in process took way too long which was frustrating. At the 4:00 check-in time they need more than 2 employees to handle that crowd. We were upgraded to a suite as the Luxury King we reserved was not available when we checked in which was a plus. The suite was very nice and clean.
Went around the Lazy River at 8am and saw trash on the side of the pool (limes, plastic cups, cigarettes and a cockroach in the water). Overall a nice stay.

10/10

Exceptional

28 Jul 2026

Donna

We only stayed one night but the bed was comfortable, the room was very clean - all in all a great stay.

10/10

Exceptional

28 Jul 2026

carolyn

Clean rooms, lazy river, adult pool, good restaurants food and drinks, but all on the $$$ Side

4/10

Poor

28 Jul 2026

JOETTA

Everything was great EXCEPT the pillows on the bed. Hard as a boulder. Could not get to sleep they are so bad.

10/10

Exceptional

28 Jul 2026

Grant

Great!

8/10

Excellent

28 Jul 2026

Kari

This was my first time staying here and also my first true solo trip. I came to Lake Charles last year to gamble but didn’t spend much time at L’Auberge. So when browsing I spontaneously booked here after seeing the great rates and that they had a lazy river w/ swim up bar and adult pool.
I arrived late - 7pm when check in was at 4pm. There was still a moderate line. Check in was simple but not necessarily welcoming. My room was great - it was clean and very spacious and well-appointed. The only thing missing was a microwave which would’ve come in handy and allowed me to bring my leftovers from the restaurant for a late night snack. I enjoyed the lazy river a lot. The swim up bar and adult pool were nice but very overcrowded (went on Monday). I had a great time overall!
I also had a blast at the casino - lots of fun slot play! The parking garage was very convenient and I felt safe there. I wasn’t able to try any of the restaurants except the bakery which was great. The seafood restaurant I was excited about is closed through the week, the steakhouse closed early and couldn’t get a reservation. I finally tried the Asian restaurant, which stayed busy. When mentioning I was alone I was told he didn’t have anything for me at that time and told me I could order to-go…while taking other peoples names after me. That was my only negative experience. So overall great stay!! Just keep in mind pools close at 6pm weekdays & the restaurants availability is limited then too.

10/10

Exceptional

27 Jul 2026

Loi

Excellent

10/10

Exceptional

27 Jul 2026

Christy

Absolutely amazing Trip! We usually stay at the golden nugget. Never again! Such better tables, machines and the staff is amazing!

10/10

Exceptional

27 Jul 2026

Kevin

I usually stay at the Nugget once or twice a year. I decided to split my trip this weekend and try Lauberge again. I realized with the side by side comparison, I am now a Lauberge guy. Problem is I have lots of Nugget points that I guess I have to sacrifice. Absolutely loved my visit

8/10

Excellent

27 Jul 2026

Roseann

Enjoyed our stay.

4/10

Poor

27 Jul 2026

Chassidy

Pool was dirty with sand and trash

Blow dryer caught fire

Electricity and AC went out

Service elavator made noise all night

No elevators to check out, had to go down 18 flights of stairs

2/10

Poor

27 Jul 2026

Santos

Nothing

10/10

Exceptional

27 Jul 2026

Mitch

The only complaints are check in. It was a nightmare. Had to go eat dinner and come back. Still waited for an hour. And the other is someone’s dog next door kept barking.
Hotel was immaculate. Food and staff were top notch.

10/10

Exceptional

26 Jul 2026

Elaine

Amazing spot for a girls weekend get away. Love the lazy river and adult only pool.

10/10

Exceptional

26 Jul 2026

Adriana

Everything was amazing!

Family_with_children

10/10

Exceptional

26 Jul 2026

Ronnie

Roo.s were very clean

8/10

Excellent

26 Jul 2026

Matthew

Grrat place definitely would go back, the town is boring but the hotel makes up for it.

10/10

Exceptional

26 Jul 2026

Justin

Great place to stay!

10/10

Exceptional

25 Jul 2026

Christy

Always enjoy treating myself to a stay. A great value

10/10

Exceptional

25 Jul 2026

Alannah

Room was clean and the pool/lazy river were great!

10/10

Exceptional

25 Jul 2026

Cris

Clean rooms

8/10

Excellent

24 Jul 2026

Jaeleigh

Amazing location, clean rooms & pool. Shopping & restaurants on site was convenient. Last night of our stay there was an issues with electric, most elevators were down along with AC. Then a couple hours later all electricity went out so we left early. Other than that trip was great at the Laberge resort

2/10

Poor

24 Jul 2026

Nathan

Planned to stay 3 nights. The power in the hotel went out our first night there. Elevators, hall lights, rooms, AC, everything but the casino itself. Zero communication from the staff about what was going on. At 10am the following morning, the power was still off, meaning no AC in July. We decided to go ahead and check out. Not only did they not explain what happened or apologize for the inconvenience, they gave us attitude when we went to check out and asked that our next two nights be cancelled without any charge. They kept the resort fee though...

6/10

Pleasant

24 Jul 2026

mack

Second day of our stay did not get any room service. No clean towels,coffee or water
Also no trash service.

4/10

Poor

24 Jul 2026

cheryl

The hotel is lovely, modern and clean. However, the staff are rude, sullen and unhelpful with the exception of the poolside bar staff who were lovely and Friendly. Tip for travellers, they do not accept uk drivers licence only passports . Also outside of casino you are required to show a passport for ordering a glass of water! Check in is at 3pm room wasn’t ready till after 4:30 was promised a text to let us know, no text arrived, had to go back to queue up at front desk to sort out room. Very disappointed , would not stay again.

10/10

Exceptional

24 Jul 2026

Carson

loved it all

2/10

Poor

24 Jul 2026

Carlos

Will not be staying here again first of the check in process horrible check in time is 4 got there at 3:35 was in line for almost an hour got to the counter around 4:25 ish then was told that the room weren’t ready finally got my room around 6:45 the worst experience I had checking in to a hotel. Then the day of check out at 3 am a transformer went out and couldn’t sleep after that due to the fire alarm blaring and flashing and I use a sleepap machine and half of the room didn’t have power and the elevators didn’t work untill around 10 am was ready to get the hell out of there had to go down 16 flights of stairs with some luggage I know my fault for not waiting but was desperate to get out and going back home I was already done with the property and ruined my little vacation

4/10

Poor

24 Jul 2026

Anthony

Reception staff needs improvement on their communication skills and be more courteous, was not inform about requesting the room to be clean otherwise the room won’t get clean. Check-in took over an hour and at check out the staff did not mentioned a word at all. Cleaning pool should be schedule when guest are not in the pool, staff member started scrubbing the side of the pool when guest were still inside of the pool, so all the dirty water started mixing up.

10/10

Exceptional

23 Jul 2026

Gloria

Nice room

Partner

2/10

Poor

23 Jul 2026

James

Took an hour to check in…Lost power and water around 2 am..never restored.
Walked down 11 flights of stairs around 6am to check out and still no power.
No return call and no credit given.
Never going back.

10/10

Exceptional

23 Jul 2026

Chasity

Very nice and comfortable

10/10

Exceptional

23 Jul 2026

Barb

Clean room

10/10

Exceptional

23 Jul 2026

Juana Areli

We had a great time. Traveled with a 4 year old and 6 year old. Very family friendly, and restaurants were great.

10/10

Exceptional

23 Jul 2026

Aveda

First time to Lake Charles and was impressed by the hotel. My kids used the pool, my spouse gambled, I slept. It was a great layout of the room, great view...Def coming back

4/10

Poor

23 Jul 2026

Chris

Room was so dirty we had to drive to the local store to purchase cleaning supplies to ensure we were in a clean room. Stain all the way from elevator to room on hallway floor. Pool had floating diaper which ruined my desire to use the pool. Last day elevators stopped working and only access to our floor was via emergency stairs. Was tripped on stairs by elderly couple trying to carry their luggage down the hot dirty stairway. Probably ranks among the top 2 dirtiest hotels I’ve stayed in…including during my poor college years.

10/10

Exceptional

23 Jul 2026

Rebecca

I traveled with young children and the hotel and lazy river was very nice , restaurants were nice but not as accommodating for young children.. ended up driving a few minutes down the road to get them food that was more kid acceptable
As far as type and price.

10/10

Exceptional

23 Jul 2026

Sommay

Slow check in, but staff are nice

10/10

Exceptional

22 Jul 2026

Faron

Always a relaxing get away!

4/10

Poor

22 Jul 2026

Norma

Our room was not clean
Check in staff needs more customer service training
River pool needs to be cleaner
Swim-up pool needs more children snacks and drinks

4/10

Poor

22 Jul 2026

Laura

overall room , resort was good
shower water doesn’t get hot lukewarm at most
last morning was to check out and attend my last class at a conference only to find out elevators were not working
have back problems so walking down from 6th floor was out with luggage

front desk was not answering my phone calls

finally called bell hop. they came like an hour later but not before the power went out in resort

long story short i missed my conference but glad to leave resort and head home

8/10

Excellent

22 Jul 2026

Nancy

The pool was beautiful although we did not use it. The rooms were nice but it was not cleaned in our 3 day stay.

4/10

Poor

22 Jul 2026

Louis

Noisy

6/10

Pleasant

22 Jul 2026

rafael

Check in takes a long time and doesn’t work on app. Check in staff not friendly and make you feel like a burden, instead of a paying customer.

Family_with_children

10/10

Exceptional

21 Jul 2026

Mark

It was amazing! The room was clean and beautiful and the amenities were perfect. We had our teenagers with us and the pool area was an excellent spot for them to enjoy their day as we enjoyed ours. Would have loved for Drago’s to have been open but the are closed on Monday night. Will definitely do again!

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Philip

It was like a “Vegas-style” casino in La!!!

Partner

8/10

Excellent

21 Jul 2026

Rodney

Overall still a good hotel, but just make sure the sheets are VERY clean

Partner

10/10

Exceptional

20 Jul 2026

Michelle

Atmosphere and entire hotel was awesome! Very clean and friendly front desk.

Partner

10/10

Exceptional

20 Jul 2026

Carrie c

Pool and Cabana were amazing!

Friends_and_family Friends

8/10

Excellent

20 Jul 2026

MARILYN

Great trip

Partner

8/10

Excellent

20 Jul 2026

Kerrie

Amenities are always great. Love the restaurant selection

Family

8/10

Excellent

19 Jul 2026

Linda

Check in time is 4pm. Did not get our room until 6:30pm. Room had peanuts and a bottle cap on the floor. One trash can still had garbage in it. And the window was completely covered in dirt and algae (outside). Could not see the view.
Contacted management with photos and situation was taken care of.

Family

10/10

Exceptional

19 Jul 2026

Joseph

The cigar lounge was so relaxing

Partner

8/10

Excellent

19 Jul 2026

Cindy

Several areas in need of repair. Lazy river in need of more cubes for use. Staff not very helpful. Don't clean room if you stay over. Told us to ask front desk if we need anything. So we did. Never received. Had to go to hunt down housekeeping to get towels and wash clothes

Friends_and_family Family

4/10

Poor

19 Jul 2026

Lydia

Terrible hotel. The room was not clean, and the amenities were disappointing. The casino was filled with cigarette smoke, felt dirty, and had many outdated slot machines. If they think a lazy river and a casino are enough to attract travelers, they are mistaken. The overall experience did not meet my expectations, and I will not be staying here again.

6/10

Pleasant

19 Jul 2026

Jessica

Check-in was a nightmare. Check-in was at 4 but didnt have room ready until after 5. No place was open to get drinks while waiting unless you went inside the casino. Not enough seating for all of the people waiting on rooms so people were just standing and sitting on the floors and against walls. Receptionist did not offer us a place to hold our bags although we realized later there was a bellman room off to the side. We were going to a concert at another casino and thankfully we dressed before we left home because we would not have had time to shower, get ready AND have dinner before the show with the late checkin.

Partner

10/10

Exceptional

18 Jul 2026

Cynthia

I stayed two nights, had an amazing time. Pool was clean, gambling was fun even though I didn’t win & the hotel’s bed & pillows were amazing I definitely got a good nights sleep. Recommend staying here ❤️

Family

10/10

Exceptional

18 Jul 2026

Martha

Loved it

10/10

Exceptional

18 Jul 2026

Bertha

Clean room. Amenities are wonderful.

Partner

10/10

Exceptional

18 Jul 2026

Beau

from the check in to check out, everything was grea!

Partner

10/10

Exceptional

17 Jul 2026

Joan

Our room was very clean and spacious. The staff there were all welcoming and friendly and eager to help when we had questions . The property outdoors with the pool and lady river is gorgeous and has plenty room with chairs to sit and relax. We were here two months ago for the Louisiana State High School championship games and most recently for another grsndson’s baseball tournament. We will always stay here when in Lake Charles from now on !

Family_with_children

10/10

Exceptional

17 Jul 2026

Yolanda

The experience at the hotel was next level satisfying. The rooms were spacious, homey and perfectly furnished. It felt close to home. The refrigerator was a bonus to make sure my drinks stayed cool especially during the hot summer days.

Partner

10/10

Exceptional

17 Jul 2026

Zachary

Clean and quiet with helpful staff.

Family_with_children

8/10

Excellent

17 Jul 2026

George

With pools, etc, need laundry facilities. Not enough food choices, all closed till 5pm or not opening till weekend.
Noisy elevators and Noisy neighbors. Lazy river too lazy. Needs to be sped up.
Need handicap transport from parking.

Partner

10/10

Exceptional

16 Jul 2026

John

This was a quick overnight stay, but the hotel is always a good stay.

Self

8/10

Excellent

16 Jul 2026

Jorge

No room service in 2 days

Partner

10/10

Exceptional

16 Jul 2026

Susan

Great stay. Very nice, clean and steak house was amazing

Partner

10/10

Exceptional

16 Jul 2026

Rachel

Room was great and pool with swim up bar was amazing.

Friends

10/10

Exceptional

16 Jul 2026

Jana

The beds were so comfortable.

Partner

10/10

Exceptional

15 Jul 2026

Julue

People

Friends

10/10

Exceptional

15 Jul 2026

Luis

Everything was great—the pool, the room, and the casino! I highly recommend this hotel.

10/10

Exceptional

15 Jul 2026

Rich

Enjoyed our time, the adult pool was great.

Partner

10/10

Exceptional

15 Jul 2026

Ramiro

Very clean, pool great

Partner

10/10

Exceptional

14 Jul 2026

Eric

Excellent as always

8/10

Excellent

14 Jul 2026

Haley

The pool was beautiful!

8/10

Excellent

14 Jul 2026

Rex

No soap in room, room need better cleaning, check in line too long, but overall a good stay.

Partner

10/10

Exceptional

14 Jul 2026

Michelle

The whole experience was great and the rooms and ambiance was beautiful! Great experience!

Partner

10/10

Exceptional

14 Jul 2026

Jasmine

Clean room, great features, awesome pool, we had a great time

Partner

10/10

Exceptional

14 Jul 2026

Carla

The property was beautiful and clean.
The only complaint that I have is the check in process took much longer than expected. I had to wait in a very long line. In other hotels I received a link ahead of time to check in online. That would’ve been very helpful.

Partner

4/10

Poor

14 Jul 2026

Ayman

The hotel staff are rude

10/10

Exceptional

13 Jul 2026

Ramiro

Very clean rooms. Great entertainment.

Partner

8/10

Excellent

13 Jul 2026

Maricela

Property was very clean how ever the check in line was a nightmare. It took more than 30min to check in. Booked this because it was kid friendly but do keep in mind there is drunk people everywhere. Person next door to me was so loud taking work calls and instead of staying in his room to take them he continually stepped out to the hallway at 7:30am to have the calls. Very inconsiderate of people in other rooms who might want to sleep in. Maybe will book in the future but for sure not taking kids.

Family_with_children

2/10

Poor

13 Jul 2026

Chris

I tried to cancel this booking because it was on the wrong day. Got the run around and lost everything I paid for the stay.

Partner

6/10

Pleasant

13 Jul 2026

Gina

Over all the hotel was nice, but for the price, I expected a little more, there is no shuttle to the airport, and getting a taxi or Uber at 5am is near impossible, no little extras like make up wipes , or lotion, just very basics, but the staff was nice, and the hotel was clean

Partner

10/10

Exceptional

13 Jul 2026

augustine

Was great and enjoyed the stay

10/10

Exceptional

13 Jul 2026

Lynda

We will definitely return! Room was clean and comfortable and the pool was nice and fun!

Partner