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Birch Hill Suites Lake Charles - Sulphur
Lake Charles - LA · United States
104 Mallard StView location
6.0/10Good747 Reviews
Cleanliness5.8/10 5.8
Service6.8/10 6.8
Comfort5.8/10 5.8
Condition5.6/10 5.6
Location8.0/10 8.0
Neighborhood7.4/10 7.4
Quality4.0/10 4.0
Value6.0/10 6.0
Amenities6.0/10 6.0
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Birch Hill Suites Lake Charles - Sulphur
There are a total of 117 accomodation units on the premises. The establishment's common areas include Wi-Fi internet connection. The reception does not work around the clock. This establishment's common areas are disability-friendly.
Those who stay at this establishment arriving by car may leave their vehicle at the accommodation's parking spaces. Some services may be subject to additional charges.
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With a stay at Birch Hill Suites Sulphur in Sulphur, you'll be within a 15-minute drive of Golden Nugget and Lauberge Casino Lake Charles. This hotel is 0.4 mi (0.7 km) from Winner's Choice Plaza and 1.7 mi (2.7 km) from McMurray Ball Park.
Make yourself at home in one of the 117 guestrooms, featuring kitchenettes with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include microwaves and blackout drapes/curtains, as well as phones with free local calls.
Featured amenities include laundry facilities, an elevator, and a vending machine. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Laundry
Smoking areas
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
11:00 PM
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 100 per accommodation, per stay
We have included all charges provided to us by the property.
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You need to know
- Only registered guests are allowed in the guestrooms.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Special Instructions
The front desk is open daily from 7 AM - 11 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property does not provide dishware in the rooms. Cookware, dishware, and utensils are available for a surcharge or guests may bring their own. This property allows guests 18 or over to check in with valid military ID.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- This property’s full housekeeping service is provided every 14 days. Partial service, consisting of bed sheets exchange and trash removal, is provided every 7 days. Additional housekeeping is available for the listed fee amount per requested service.
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Minimal age
21
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Optional fees
- Housekeeping fee: USD 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Winner's Choice Plaza
0.7 km / 0.5 mi
McMurray Ball Park
2.7 km / 1.7 mi
Center Circle Recreation Center
3.4 km / 2.1 mi
Creole Nature Trail Adventure Point
6.8 km / 4.2 mi
West-Cal Arena & Events Center
6.9 km / 4.3 mi
Pattison Complex
7.6 km / 4.7 mi
Henning Cultural Center
8.1 km / 5 mi
Sulphur Parks & Recreation
8.3 km / 5.1 mi
Frasch Park Golf Course
8.7 km / 5.4 mi
Interstate 210 Park
8.8 km / 5.5 mi
Horseshoe Lake Charles Casino
8.9 km / 5.5 mi
Lake Charles
9.3 km / 5.8 mi
Westlake Recreation Center
9.4 km / 5.9 mi
Lafleur Beach
9.6 km / 5.9 mi
Prien Lake Park
9.8 km / 6.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 3
- Number of floors (main building): 3
- Double rooms: 26
- Connecting rooms
- hotel
- Wheelchair-accessible
- Car park
- Key Collection
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Laundry serviceExtra charge
Show 10 more facilities & services
- LaunderetteExtra charge
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Lift accessExtra charge
- Towels and bed linenExtra charge
- Restaurant
- Smoking areaExtra charge
- Early Check-inExtra charge
- Non-smoking establishmentExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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STUDIO TWO QUEEN BEDSSTUDIO • TWO QUEEN BEDSSTU.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBirch Hill Suites Lake Charles - Sulphur
STUDIO TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN BED NON SMOKINGSTUDIO • QUEEN BED NON SMOKING • 1 Bedroom • 5 m²STU.NM-QN
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBirch Hill Suites Lake Charles - Sulphur
STUDIO QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.NM-QN
Room amenities
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size BedSTU.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBirch Hill Suites Lake Charles - Sulphur
STUDIO Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO QUEEN BEDS NON SMOKINGSTUDIO • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 5 m²STU.2Q-NM
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBirch Hill Suites Lake Charles - Sulphur
STUDIO TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.2Q-NM
Room amenities
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBirch Hill Suites Lake Charles - Sulphur
STUDIO QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO NON SMOKINGSTUDIO • NON SMOKINGSTU.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBirch Hill Suites Lake Charles - Sulphur
STUDIO NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Birch Hill Suites Lake Charles - Sulphur
100
reviews shown
Desmon
They are punctual and helpful to all my needs. The rooms were very nice 👌
Eriangy
No me entregaron mi habitación y aún así cobraron el hospedaje
Todd
Trash
David
Disgusting. Not fit for my pet to stay in.
Hunter
Rooms are nasty, room keys don’t work half the time front desk girl in the evening is rude as hell and don’t trust to leave property in the rooms unattended WiFi doesn’t work at all, and the person to answer the phone for emergency doesn’t do it at all wouldn’t EVER go back
daniel
room very clean
Angel
Muy bueno
Angel
Muy bueno
Travis
😊
Carey
Yes good staff great price.Close to everything we're we needed to go.
Crystal
I love this hotel everyone is always so nice , rooms are clean, bed comfortable, can't beat the price for having a fridge, stove, and microwave it's almost like a mini studio !!!!
kric
room was clean but burners don’t work
derrick
The room was infested with roaches and staff didn't help me when I wanted to leave this place and never come back. The manager would never come out and speak with me about this problem.
Zacch
Clean, spacious, great staff, full size fridge.
Rosemary
My Stay at Hometowne Studio
The parking was very convenient which was in front of the room. The reservation clerk was friendly and professional. My only complaint was the bed spread was very cheap and thinly made. It would be nice to upgrade the quality of the bed spread to keep the customers warm due to the air conditioning blowing right by the bed.
Christina
Never again.
Staff was rude and terrible. Knocked on door like they were ICE agents telling us to get out of the room at 11:20 am. I tried to explain that I had the room for two nights. The guy insisted that I was lying and 10 minutes later banged again threatened to call police. I went to office 10 min later and he apologized and said he was wrong. Terrible experience.
Jaquaz
Nice People Nice place
Verified traveler
It was ok for what you paid for
Matt
Bugs in the room and bathroom front desk wouldn’t refund after looking at the room or move me. Bed sheets were dirty the bed was very uncomfortable.
Brandon
Floors were extremely dirty, food or drink stains on the walls, dirty shower. 2 days i had to get my key reactivated. The Wifi was horrible. One of the 4 nights I had no hot water. People were loud hanging outside near my room drinking beer. If i wouldn't have paid for the 4 nights i would have left. This was a horrible experience. I will not return.
Aurelio
Everything perfect
Andrew
Even the door was broken. Curtains didnt cover the windows. The room was dirty. Stove was broken.
Rusty
Never again
It was an awful stay. The front desk was unfriendly and very rude
Justus
Dirty
Roaches all over the floor and room was dirty
Gerardo
I asked for my room to be cleaned every 2 days and the whole week I was there wasn’t cleaned, management arguing by the room with staff member, and waking me up from my sleep next door I work night shift.
Bryanna
Didn’t stay
Didn’t stay
Linsey
Worst stay imaginable. CONSIDERING THE ROOM WAS IMAGINARY
Marilyn
the hotel is dated. the hotel needs the let housekeeping when u renew the room. and when there will be work going on. i work nights. was woke up to move my vehicle. then room service came and told me it was time to check out. i had paid for more days. twice i was woke. then was woke up with repair.
i had to move to another room. the kitchen light didn’t work and the light obver the end of the bed wouldn’t work. i did report it but no one has come to fix it.
i had to move to another room. the kitchen light didn’t work and the light obver the end of the bed wouldn’t work. i did report it but no one has come to fix it.
Mack
Floor dirty, area around toilet dirty, shower in operable
Caitlin
There was no hot water so I couldn't take a shower the floors weren't sweet they had Kool-Aid or juice on them with food and it was just terrible when I pulled my sheets back to get in bed there's dirt on the sheets.
rosemary
Rooms was dirty. Leaking bathroom faucet. No toilet paper when we g9t there.
Misty
Room was dirty , for the price it was small the pitchers do not look like the rooms really look . No coffee pot stove was broken , phone didn't work . Never could get towels at all .
diane
great stay
it was great all the staff was exceptional especially Ron he helped me out very friendly and understanding
A
My microwave does not work.
Emily
Always a fave
Great service from the front desk, rooms are exactly what they say-no more, no less, can’t beat the price
Vanessa
They accepted our payment from Expedia then the Transsexual assustant manager Refused to allow us entrance because they had seen a Chillums Medical Marijuana pipe in our room during our first stay and assumed it was a \"Crack pipe\" according to their own words. Instead the hotel kept the money from the nonrefundable fare for a week's stay, denied Expedia's request for return for the money, and essentially stole $400 from us. . We've filed a complaint with Expedia and will be filing a police report for theft.
Robert
literally terrible
there was black mold in the bathroom. the place reeked of illegal substances and cigarettes. the outside was missing paneling to where you could see the structural pisces of old wood. there were people outside smoking pot and watching people in the parking lot. felt very unsafe. the pictures are misleading
Kevin
Good stay
Kevin
Staff is great
Iris
Great customer service
Delma
It’s some where to sleep and easy access to the highway. Price is cheap. Old but the room was clean.
Thomas
bedbugs so I didn't stay please issue refund
Jonathan
When I got there my door was partially opened with a tv on and lights on floor was filthy and changed the color of my socks within 5mins of walking around. Staff was super nice but place was just overall dirty and unclean
Gabriella
Staff is the best I’ve ever come across. 5 stars just for Ashley and Christine and the gang!
Leslie
The staff was so sweet and helpful. I have been traveling for almost a year and this was by far the best place I have stayed. I am homeless sadly and I would do anything to stay there and work. Because having a job you are proud of means everything.
Bernita
The heater did not work and the shower was cold. Miserable
edwin
Had a great stay, place is quiet lots of floors, room was clean and good price
Verified traveler
All good
Thank you
Thank you
Damien
Friendly
farron
Single traveler passing through for one night’s sleep.
Check in smooth, clean room, quiet, safe and standard amenities.
Wifi an issue, but oh well.
Would stay again if i ever traverse the area again.
Check in smooth, clean room, quiet, safe and standard amenities.
Wifi an issue, but oh well.
Would stay again if i ever traverse the area again.
Dakota
Everything was clean
mikey
Everything went well no problems.
Joe
It was a good experience good food options.
James
next to I-10 but was still quiet in room.
Veronica
Awesome Awesome Awesome
The staff was awesome they were so nice when i got there and when i left if im ever there again i will stay again.. they had juat cleaned the room i was in and it was freah and clean
Johnny
I like it
LeAnn
We were in room 212.
The Light looks like it was gonna end up falling on us. There is a Crack on the Toilet Bowl Lid. There was also German Roaches in the room. When we arrived there was only one pillow. We stayed 2 nights and housekeeping did not come to bring extra towels. The shower head leaks and had got water on the floor. There wasnt a phone to call the front desk. This was yet the worst stay ive ever stayed at. This wont be the last review Im going to go to head quarters with this. I want a refund!!
The Light looks like it was gonna end up falling on us. There is a Crack on the Toilet Bowl Lid. There was also German Roaches in the room. When we arrived there was only one pillow. We stayed 2 nights and housekeeping did not come to bring extra towels. The shower head leaks and had got water on the floor. There wasnt a phone to call the front desk. This was yet the worst stay ive ever stayed at. This wont be the last review Im going to go to head quarters with this. I want a refund!!
Jasmine
Terrible
Tommy
Great
Ajamu
This place is all around horrible. The room smelled of cigarettes.
The bath room was dirty. The toilet had a ring and did not flush.
The refrigerator was noisy. The walls were dirty. Worst of all you could hear everything that was happening outside.
The bath room was dirty. The toilet had a ring and did not flush.
The refrigerator was noisy. The walls were dirty. Worst of all you could hear everything that was happening outside.
linda
The floors were very dirty and towels and sheets had stains . Had a leak in bathroom sink in facuet . Maintenance put new on in and it then leaked from bottom of sink from pipes. I reported but never fixed . Wont stay there again was there to visit my family and didnt enjoy stay .
Cristal
The first room was not clean and then they harassed us to check out 30mins before check out. Rude and unorganized
David
Easy check in and out! AC worked great! Nice clean sheets and towels! Room was needing painting and could have been cleaner but overall not bad for the price!
James
No hot water for the showers, evening or morning. Won't stay there again.
Ryan
Grounds were a bit dirty but room was clean. Good place for a quick overnight stop.
Verified traveler
Just an okay stay
It was okay, however, the room smelled, and the property needed a good cleaning. The door handle was very difficult to open. It was disappointing in that regard. The plus was that the onsite manager was very nice and helpful.
Danielle
Nope
Needs major cleaning. Toilets where nasty and floor left your socks black on the bottom. Do not recommended at all.
Rosa
Louisana Stay
Hotel was close to i10 and alot of eating places near by walmart a short drive away the room on the other hand was ran down floor was dirty shower was horrible fridge and microwave in room the property on the side of the room had very little lighting it was quiet and if its only for a quick nap i guess its okay but not for long term the bed was horrible uncomfortable to very thin pillows but the staff was very nice
Wayne
Horrble service
The last day in the hotel, they didnt even try to look for my reservation. As well checked me out of my room, then proceeded to tell me that i could not even get into the room to get my belongings, because they were to lazy to press a few buttons on the keyboard
Joshua
Cleaning theifs
I thought my checkout was in 4-3-22 instead I got a call on 4-2-22 saying my shave bag was at office I told her I had $2300 worth of tools in my room also so they would t get stolen off my truck instead the cleaning lady that went in my room decided she needed them more than I did so I came back 4-3-22 and will be meeting with sheriffs dept on 4-4-22
Tina
Nice
John
Ketchennete was awesome.
Melissa
It is a place to lay your head for a few hours. The room was filthy and had not been cleaned. Dirt all over the floors. The comforter had stains and burn holes and the pillows were flat. There were roaches on the floors and the sink and refrigerator had food spills in and on them.
Deborah
The room was not clean there was a piece of it looked like a brownie in the bottom of the night stand, candy wrappers under the bed, still shaving hair on the counter in the bathroom, along with a dead bug on the bottom of the toilet which also needed to be cleaned. I will say the person who checked me in was very friendly but when I checked out at 10:30 I noticed on the email I received it said I checked out at 1:30.
Justin
Worst ever
I paid for a 2 bedroom room and ended up with a down grade 1 bed and they dont have roll aways smh
Norma
It was great
Abra
This was an ABSOLUTELY horrible place avoid this crap place , dirty !! But if your interested in hookers , this is your place , on the bright side , the staff that unfortunately took jobs there , were very good and helpful
Job
Quit
Sylvia
Arrived at 7:00 pm for check-in to a double bed room with 3 children 10 and under. We walked up 3 flights of stairs with all our belongings only to open the door to a room that had not been cleaned. I had walk all my chidren and our belongings downstairs to request another room. This was unacceptable.
Brandon
Microwave quit working saw roaches running around and they never cleaned the room. I was there a week
Reanna
Eh
Had quite a few cockroaches, debris from previous visitors, extremely dusty surfaces, but the service was great, the front desk clerk was very polite and helpful
Barton
Quiet and convenient to Lake Charles
What I did not like is that the entrance from the frontage road is not obvious. I passed the entrance four or five times, not knowing the hotel sits behind another
What I did not like is that the entrance from the frontage road is not obvious. I passed the entrance four or five times, not knowing the hotel sits behind another
Verified traveler
Dirty funky
Verified traveler
Would not recomend
No clean toewls,; the towels that were in the hotel room had already been used. The bathroom mirror was missing. There were boot prints in the shower stall.
There were bags of trash sitting right outside of the hotel room door. The floor was dirty; bottom of feet got dirty when walking barefoot in the hotel room.
There were bags of trash sitting right outside of the hotel room door. The floor was dirty; bottom of feet got dirty when walking barefoot in the hotel room.
Stacie
Steer Clear
Absolutely miserable stay. We only stayed 1 night & checked out at 7am. Bathroom was nasty with something smeared on the wall, the shower had someone else's hair in it. The room smelled of mildew. It was very noisy & difficult to sleep.
Alisha
I appreciate the stay at this property during Hurricane Ida everything was very limited. This place is horrible felt like i was staying beyond my standards. Dirty, pest control issues, ac linking kids playing withthe firer alarm setting it off amenties in the room and on property. There is resturants, walmart and dollar store over tge bridge five mins and alot gas stores. The owner need to re evaluate this property in do some upgrades .
Monica
Yuck
Katie
Overbooked and Cancelled.
My reservation was cancelled at around 5pm on the day of check in. I had called the previous day to let them know I would be checking in closer to 10 pm. I had two rooms booked. We are in the aftermath of hurricane Ida and wanted a few nights in air conditioning for my ER nurse daughter. Not only were my rooms cancelled, I was informed that their was only one room on the reservation… after I had confirmed two rooms the dat before. All of a sudden, the hotel was overbooked. The front desk clerk was also completely rude and unprofessional. I don’t think I will ever use your service or this hotel again.
inez
Nasty nasty 😱😱😱
They had rice in the cabinet an on the floor in the bathroom they had hair on toilet seat 😡 the floor was filthy as well the beds had red an dark brown spots on them I had to go to Walmart an get me some covers an pillows to lay on top of I would rather sleep in my truck before I go there again
Carrie
Predatory maintenance man
Had a major issue with one of the maintenance men that worked there and found out after we left that he had been drilling holes in rooms to peak into other rooms. He was also harassing and constantly knocking on doors with no legitimate reason. He was also waiting for people to go to work and going into their room without permission. He is a predator and hopefully has been fired
Maria
Please don't stay here.
The room was is terrible condition with roaches everywhere. Red Roof should be ashamed to have their name associated with this hotel. Do not waste your money on this hotel.
Shontell
Great hotel and clean
Nice staff
Nice staff
Verified traveler
Ty
Verified traveler
Was great except there were not enough towels
Andrea
Don't stay here...
Sucks, drug and weird transactions in the parking lot, in the rooms, bugs, loud noise all night, bed sucked, etc. Felt like I was in a sleazy motel in some hood. Not pleased. Please drop this hotel from your listings. I want my money back. Come to b find out we tried to cancel our second day both you, Hotels.com, and this RedRoof hotel chain do not allow you to cancel your stay. They and you, Hotels.com, make you pay for the room no matter what.... never again will i stay at any Red Roof properties. I should have checked the property ownership as all the Red Roof Inn properties in Houston are dangerous and harbor prostitution and drug dealing. Creepy ass hotels. 😐
Verified traveler
Great
Verified traveler
You get what you pay for...
Verified traveler
Room was pretty dirty & clearly had not even been swept. I cleaned & cloroxed the whole room/RR/kitchenette. When I was done, I ended up seeing & killing 2 live roaches, a baby & an adult. Front office just offered to spray the next morning, but we checked out after a couple of hrs of checking in. Was a big hassle but they offered a full refund. My opinion, don’t stay here unless you have no choice.
Verified traveler
Great
Verified traveler
Pleased with getting 1st floor room, but was disappointed that the price was outrageous, almost tonth3 point of gouging, room cleaning was only once every 2 weeks. Had to fetch my own towels and linen after 3 days. Came back to room after work and it smelled like someone smoked a Marijuana cigarette in there. Told management, said nothing they can do, but if i wanted to call police, i was welcomed to. Ssdly, i won't be back.
Location & surroundings
Birch Hill Suites Lake Charles - Sulphur
104 Mallard St, Sulphur, United States
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Birch Hill Suites Lake Charles - Sulphur
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