Name: Best Western Plus Prien Lake-Lake Charles
Address: 1245 E Prien Lake Road, Lake Charles, 70601, US

10/10

Exceptional

16 Jul 2026

Rocha

Clean and safe , nice breakfast! The only problem we had the pool is dirty and cold .

Partner

10/10

Exceptional

06 Jul 2026

Jared

Friendly staff, and prompt checkin. Property clean and I would stay here again.

Partner

10/10

Exceptional

05 Jul 2026

Bobby

Very clean

Partner

10/10

Exceptional

01 Jul 2026

tiffany

Staff was very friendly and I would highly recommend to my family as well.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Erin

Everything was neat and clean, the staff were behind amazing. I had accidentally left an item and called after check-out and the front desk manager contacted housekeeping who retrieved it and had it waiting there for me whenever I was able to get back several hours later. Overall, it was a wonderful, the snack bar had lots of items there available for purchase. I’ve been staying at lots of Best Westerns the last few months and there were a few small things that didn’t hold up like the others across the US. First, typically you can charge the items in the snack bar directly to your room, without any issues. This one wouldn’t let you charge anything over $5. Had to go all of the way back to my room for get money to finish the transaction. Also, because all of the others I’ve stayed at had full-sized shampoo and conditioners in the showers, I didn’t bring those items with me this time, and this one only had the travel-sized ones. Breakfast wasn’t as impressive as the last several we have stayed at either. Besides the typical waffles and biscuits and gravy, the only “hot food” was scrambled eggs, pan sausage, and some sort of seasoned potatoes. Other than those small things, which thinking it was standard for the shampoo/conditioner, which is totally on me for just assuming that’s something standard now, the stay was wonderful, everything was clean and staff was so helpful!

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Wesley

Great place to stay at a great price.

6/10

Pleasant

21 Jun 2026

Rosalyn

We stayed on the second floor. The people who was over us had kids and stomped all night and they got up the next morning stomping again. I tried calling the front but No one would answer.

Partner

10/10

Exceptional

19 Jun 2026

LaGina

Great stay

Partner

4/10

Poor

16 Jun 2026

KEISYS

No limpiaron la habitation el desayuno no estaba bueno

2/10

Poor

09 Jun 2026

Mark

I am very disappointed with my recent experience. I accidentally entered the wrong date when booking my hotel stay through Expedia. As soon as I realized the mistake, I attempted to cancel the reservation. I had also purchased the hotel protection plan and believed I would receive assistance or a refund.
A representative was polite and tried to help me, but after that I never received any follow-up communication. I did not receive a phone call, email, or text message regarding the status of my request.
As a result, I lost $133 for a hotel stay that I never checked into. I feel that my concerns were not properly addressed and that the protection plan did not provide the help I expected. This experience has left me feeling frustrated and dissatisfied, and it has caused me to lose confidence in using Expedia for future bookings.
I would appreciate a review of my situation and an explanation of why a refund was not provided.

10/10

Exceptional

07 Jun 2026

James

Very nice

Friends

4/10

Poor

03 Jun 2026

Jeffrey

Could not get temperature set correctly. Fitness room was dirty and not much to offer as well as no water. I got down to breakfast at eight fifteen and there was not a lot as well as not good. Check-in staff was fine. Check out she. Arely acknowledged us. Did not feel safe in area around the hotel, no restaurants were close. I will not stay there again.

Partner

8/10

Excellent

29 May 2026

jared

The room was clean and smelled fresh

Friends_and_family Family

10/10

Exceptional

29 May 2026

Paula

Nice building, clean room. I would stay again

Partner

10/10

Exceptional

28 May 2026

Jeffrey

Property was clean and close to everything

Partner

10/10

Exceptional

25 May 2026

Krystal Nicole

Ice machine broken. Dryer broken. Pool area very slippery.

Family_with_children

10/10

Exceptional

22 May 2026

Lynn

We were very pleased with everything - a great value for the price - even a hot breakfast!

Family

10/10

Exceptional

21 May 2026

issac

all good

2/10

Poor

18 May 2026

Sheryl

We arrived and checked into our room and left for the afternoon/evening. We arrived back at our room about 10:30pm ready for a good night's rest. Didn't happen! First of all the bed was very hard, like sleeping on a board. The pillows were like straw covered with a pillowcase, very hard as well. After laying down and having the TV on low the people above us were either playing basketball or had a bunch of children that ran across the floor (our ceiling) for the next two hours. I called the front desk and she said she would call that room. The noise did not stop so at 11:45pm I called the front desk again for the same reason. She said she would go up there. She called my room back and let me know she didn't hear anything. I was extremely frustrated because we could clearly hear them. Somehow, we fell asleep sometime after midnight but were awakened again around 2am with people coming down the hall to their rooms laughing and talking as if there were no other people in the hotel. The next morning, we noticed there were 2 conditioners and 1 lotion, No shampoo. We had to go to the front desk to ask for some. We went to breakfast and sadly, the same lady that checks you in was also the one making the breakfast. She was doing her best but not sure how that should even be allowed as she needed to wipe tables, mix the waffle batter and cook the other items and check people in. It was simply too much for one person to take care of! Sadly, we will never stay here again.

Partner

4/10

Poor

18 May 2026

Sylvia

Booking the property was the best part, although our room was cleaned, it was not cleaned very well, the shower doors was dirty, water spots all over, we made it to the bed and yes it was in fact was nicely made up, however the blanket and cover sheet had what looked like makeup on the edging the pillows & slips appear dingy as if they have not been changed in a few stays. We’ve booked here several years ago and the place was very clean and managed, not now, for the price they’re asking, we don’t recommend. Nasty Nasty Nasty

Partner

10/10

Exceptional

11 May 2026

Vernessa

Everything was great

Family_with_children

8/10

Excellent

10 May 2026

Jessica

Ac was excellent and I slept like a baby!! Pool room is a little slippery and hold water instead of draining in the drain, so definitely need to watch walking in there. Other than that, it was great. I forgot my pillow. I called them and they put it in storage for me

Family_with_children

10/10

Exceptional

04 May 2026

Gregory

The breakfast is always good. It's one of the reasons book this hotel.

Self

10/10

Exceptional

03 May 2026

Myrna

Room was very clean and A/C was excellent.

Partner

10/10

Exceptional

30 Apr 2026

Gregory

always a pleasant stay. Good breakfast and good staff.

Self

10/10

Exceptional

19 Apr 2026

Anastasia

We really enjoyed our stay here. Facility was very well kept and staff(desk clerk) was super helpful and amazing.

Partner

10/10

Exceptional

19 Apr 2026

Debora

All good

Friends

10/10

Exceptional

12 Apr 2026

veronica

Love this hotel clean , great staff friendly and good hot breakfast.

Partner

2/10

Poor

11 Apr 2026

Tad

Walked back and forth from the 4th floor to front desk 4 times because of key and door issues. Manager wouldnt change my room. Daughter and son in law was unable to check into room they used points to get. Because of a online booking issues. Even with corporate calling Hotel staff to OK the usage of points. Long story short i am out of $150 after being there for an hour and never seeing the inside the room. Left and went to Holiday in down the road. This place is a waste of money.

Family

10/10

Exceptional

07 Apr 2026

Siobhan

The staff was great. Breakfast was good and had dietary options. Room was clean. Parking was close by and safe. Great location for my stay in Lake Charles.

Partner

10/10

Exceptional

07 Apr 2026

Damon

Yes

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

Veronica

Front desk clerks were super rude

8/10

Excellent

01 Apr 2026

Susan

The AC worked good.

Partner

2/10

Poor

19 Mar 2026

Ashlie

My stay was horrible. Whenever I asked for towels I was always told they were out. Finally I insisted they said they would have to go take some from an empty room. Like how can you not have towels everyday. It was too loud and running and jumping above me all day and night. The pool was extremely cold with no towels for my child to use getting out. I zero out of ten recommend staying here.

Friends_and_family Family

4/10

Poor

07 Mar 2026

Sylvia

Room was ok except the shower didn’t work, not an extra roll of toilet paper was in the room will not use this hotel again.

Friends_and_family Family

8/10

Excellent

27 Feb 2026

Alayshia

IT was a good room, you can just tell it's a little dated. Also, my door wouldn't shut unless I slammed it closed.

Self

8/10

Excellent

24 Feb 2026

Jonathan

The room was spotless and very spacious. Super comfortable and felt like it was worth more than the price for sure. Pretty good location as well. The only negative for me was I was looking forward to going swimming but their indoor pool was not heated and a slight annoyance was that the ice machine was out of order on my floor. Other than that, I was there for a week and it was fantastic!

Self

10/10

Exceptional

19 Feb 2026

Lori

The room was clean, quiet, and I felt safe. Staff was very friendly.

Partner

6/10

Pleasant

18 Feb 2026

Roshonda

The room AC was not working at first but manager fixed it within a 1 hour. The elevator has mechanical issues. The breakfast need more choices.

Partner

4/10

Poor

18 Feb 2026

Ignacio

Staff was really rude and even after I arrived early at 2:45pm for 3pm check in, I still had to wait for my room until after 4pm because it wasn’t clean yet. Once we got in our room it smelled really bad and my wife ended cleaning the room herself and spraying something to snarl good. The rest of the time the front desk lady just kept staring at my daughter because she complained.

Family_with_children

10/10

Exceptional

17 Feb 2026

Jodie

Room was clean and roomy. Staff were very courteous and friendly. Breakfast was very good! Will return when in Lake Charles

Friends_and_family Family

6/10

Pleasant

13 Feb 2026

Camille

Room was ok. Staff was friendly.

Business Family

2/10

Poor

10 Feb 2026

Valbona

The rooms were smelly and the toilet was not working at all leaking

10/10

Exceptional

08 Feb 2026

Melissa

Room was nice. Staff was friendly and it was conveniently located. Would stay here again.

10/10

Exceptional

08 Feb 2026

Norma

Everything was perfect. We slept so well!

Partner

10/10

Exceptional

30 Jan 2026

William

My husband stayed there on several occasions as his mom was in hospice there. The staff especially Mica was very kind to him and went above and beyond to help him. He also added the free breakfast was delicious

Leisure Self

10/10

Exceptional

18 Jan 2026

Howard

Yes

2/10

Poor

18 Jan 2026

Eileen

We had to wait 5-10 minutes for the lady to come back down to the front desk to check in. Then she couldn’t get the cc machine to work so she just checked us in at 9:30 p.m. Then proceeded to call our room at midnight to have us come back down and pay the incidental fee. Didn’t call just once. When we didn’t answer the first time, BECAUSE WERE ASLEEP!, she called back a second time.
Then after a terrible night of sleep, I get up to shower and the only options I have for water temperature are ice cold or absolutely scalding hot! Call down tot he front desk and they just say sorry. I just work the front desk. NEVER AGAIN!! And my daughter just transferred to McNeese for college to play volleyball. So we will be here often. We will NEVER stay here again.

Business Family

8/10

Excellent

14 Jan 2026

Angelle

Nice and clean

10/10

Exceptional

11 Jan 2026

Rosalyn

The breakfast potatoes was cold and hard.

Leisure Partner

6/10

Pleasant

06 Jan 2026

Imelda

No one clean my room when I asked, the breakfast yogurt had expired dates

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Diana

Our neighbors were up all night and very noisy. Didn't get much sleep.

4/10

Poor

03 Jan 2026

Denis

I got a early check in charge for 2hrs. No drinking water water in the room.

Leisure

10/10

Exceptional

02 Jan 2026

Juanita

Great

10/10

Exceptional

01 Jan 2026

Betty

Room was clean and nice. Staff was nice and helpful.

10/10

Exceptional

30 Dec 2025

Siobhan

The room was clean & spacious. Housekeeping staff was great as were the folks at the front desk. Would definitely stay here again!

Leisure Self

8/10

Excellent

27 Dec 2025

Jentri

Clean room.

Leisure Partner

8/10

Excellent

27 Dec 2025

Rhonda

The hotel staff was friendly and helpful. The hotel was clean, provided breakfast, and was the right size. It was a smaller hotel so easier to park and move around. Only issue was the bathroom sink drained slow which I reported upon checkout.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Gregory

Breakfast was good. Rooms were clean

8/10

Excellent

18 Dec 2025

Cynthia

The room was very clean and spacious. The staff was very friendly and helpful.
We had eggs, sausage, and toast for breakfast.

Leisure Friends

8/10

Excellent

14 Dec 2025

Jessica

The room was clean and the staff was nice. Had a great time.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Nam

Very nice and clean room

10/10

Exceptional

29 Nov 2025

Maria

Great, clean, quiet place to stay, about 5 minutes from casino area.

Partner

2/10

Poor

21 Nov 2025

Jessica

Multiple holes in the floor in our room. Called the front desk and they changed us to a different room. New room had wires hanging out of the AC unit and the beds were horrible. The floor was more comfortable than the beds, not joking. Not worth the $$$ staying here. 2nd night of our stay we ran out of towels. Went to the front desk and they only had hand towels. How is someone supposed to shower?! Do not recommend this hotel.

Leisure Family

10/10

Exceptional

18 Nov 2025

Becky

Rooms are always spotless, staff is always courteous. I wouldn’t stay anywhere’s else.

10/10

Exceptional

15 Nov 2025

Charlene

We had a very pleasant stay. The rooms were very clean. The bathrooms were clean. The AC worked well and the breakfast was fresh. And the staff were professional, welcoming and friendly. I would recommend the hotel to family and friends.

Leisure Family

10/10

Exceptional

14 Nov 2025

Willie

Check in staff was attentive and great.

2/10

Poor

10 Nov 2025

Rodolfo

There are holes on the floor in the room and the sheets smell the air conditioner did not work

Leisure Family

10/10

Exceptional

08 Nov 2025

Carroll

Room was great and staff excellent

2/10

Poor

08 Nov 2025

Kendrick Jamalle

room was not clean, television didn’t work, & the Internet was out

Business Self

10/10

Exceptional

28 Oct 2025

Salette

Room was great

10/10

Exceptional

28 Oct 2025

Tamonica

Room was comfortable and clean. Breakfast was awesome!

Leisure Partner

8/10

Excellent

26 Oct 2025

Sara

The front desk staff was very friendly and provided great service. Hotel and room were clean. Would definitely stay again.

Partner

8/10

Excellent

25 Oct 2025

Brooke

Easy check in. Room was clean.

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Tomika

Really enjoyed my stay here! It was easy access to the Interstate.The team was welcoming and made the whole check-in and check-out process super easy. My room was spotless and cozy, and the entire property felt very secure. I slept so well during my stay and would happily come back again. Highly recommend this hotel!

Business

10/10

Exceptional

23 Oct 2025

Autejah

Nun

8/10

Excellent

20 Oct 2025

DEBORAH

EVERYTHING WAS NICE

Self

10/10

Exceptional

20 Oct 2025

Nwanneka

Very clean and well maintained rooms and hotel overall

Friends_and_family Family

2/10

Poor

16 Oct 2025

Shavonna

I wouldn’t recommend anyone to take their dog to stay at this place!!! Night service was pitiful towels were filthy and night shift didn’t want to give any towels bathroom sink stopped and tub had nasti mold around culk!

4/10

Poor

16 Oct 2025

Ronald

Need an earlier check in time.

Leisure Self

10/10

Exceptional

14 Oct 2025

Gidget

Perfect

10/10

Exceptional

13 Oct 2025

Elda

Our room was clean and comfortable. It faced the back parking area and neighborhood where we saw various suspicious activity occurring. In the future it would benefit the owners and guests to have that area fenced in for better safety and security.
The breakfast was fine, no problems noted but nothing extraordinary to report.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Robert

Best Part: was able to check in a little early after driving for 3 hours from Houston. Staff was great! Thanks

Leisure Partner

10/10

Exceptional

13 Oct 2025

Kimberly

Little overnight trip

Room was great! Comfortable beds and awesome air conditioning.

Partner

8/10

Excellent

12 Oct 2025

Saira

Didn't take it

Partner

8/10

Excellent

11 Oct 2025

Tina

Bed is hard

Partner

4/10

Poor

03 Oct 2025

Holly

The TV remote did not work-got a replacement at the desk and not all functions worked. The sink drain stopper was stuck down and water would not drain. The sheets were stained and worn

Leisure Family

10/10

Exceptional

02 Oct 2025

karen

We left our IPad in our room, and the staff called us and held it until we could retrieve it.

Partner

6/10

Pleasant

30 Sep 2025

jonathan

Slow check in process.