Name: Woodspring Suites Sulphur Lake Charles
Address: 2580 Calcasieu Industrial Dr, Sulphur, US

4/10

Poor

18 Jun 2026

Zachary

Room needed to be swept that fridge stank bad like spoiled milk or something the whole place smelt weird as hell I don’t even know how to explain it stomping all night and people just making noise all damn night ac worked good that’s about it no coffee creamer or sugar

Business

2/10

Poor

18 Jun 2026

Matthew

Booked and Paid on hotel.com. and then i got charged again when I checked in. The hotel and hotel.com are a scam.

10/10

Exceptional

16 Jun 2026

Nelson

We had an excellent stay! Check in staff was so friendly, aswell as checkout staff! Property was very clean, beds were comfortable, it was pretty quiet, everyone we passed by was friendly, they were pet friendly, with a more than reasonable pet fee (like absurdly cheap which I’m grateful for). I’ve accidentally booked terrible places before and this was not one of those times. I would stay again! 100%

Friends_and_family Family

4/10

Poor

14 Jun 2026

Meagan

!!

8/10

Excellent

13 Jun 2026

Manuel

It was worth the price. We were here for softball and spent very little time here. The laundry room was good.

Friends_and_family Family

4/10

Poor

02 Jun 2026

Sedrick

Staff not helpful

Self

8/10

Excellent

01 Jun 2026

Chris

Not bad. Arrived 15 minutes prior to check in time to be told “we don’t have a room ready yet.” Other than that, not bad.

Friends_and_family Family

2/10

Poor

16 May 2026

Waymon

Staff

Family

6/10

Pleasant

09 May 2026

Amanda

The fire alarm went off randomly twice in the very very early morning on two separate days during my stay here. Staff was very nice and worked with me but i found that experience a negative one.

Self

2/10

Poor

07 May 2026

Connie

Rerented our room. Had to sleep in the car. Told us to request a refund only to deny said request. It was due to a late check in but their front desk was unreachable. Apparently they don’t get a lot of business because the weekend everything was sold out, they took advantage and were greedy. Very unprofessional.

Partner

6/10

Pleasant

04 May 2026

Jay

No Kleenex in the room and no in room coffee pot

Partner

2/10

Poor

24 Mar 2026

Nicki

The stay was fine. Once I got a room. The directions were all wrong and they kept sending me to a dead end!! Once I called the hotel and talked to them I was able to find it. Staff said “ when you arrive you will have to wait until I can find you a room” don’t call the number or anything but I will be right there. Waited over 20 minutes and it was such a slow process gave me a big spill of the process and asked me to stop by at checkout!! I did not as when I was leaving again the desk was closed off just like when I arrived. No thanks!

Self

8/10

Excellent

16 Mar 2026

Anthony

Good

2/10

Poor

23 Feb 2026

Fabian

The first room we got nothing was made up. The sheets were dirty. Looked like someone just left and had to get another room. The next room was real hot and took a while to cool off

Partner

6/10

Pleasant

21 Feb 2026

Brittny

It was advertised to have free breakfast. There was none. Not even coffee. Not even coffee in the rooms. Literally nothing. Also, no shampoo. A bar of soap in the bathroom.

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Violet

We where there for a F funeral in West Lake !! The Location was Awesome 💯 Everything Very Satisfying Just Need a Ice Machine??
Very Clean and friendly 👍👍👍👍👍⭐⭐⭐⭐⭐

Friends_and_family Family

4/10

Poor

30 Jun 2025

Faren

When I arrived at the property there was no one at the front desk there was a number to call but no one answered. So I had to wait for about 30 minutes. The bed was extremely uncomfortable.

8/10

Excellent

25 Apr 2025

Marilyn

the room was good the water didn’t get hot u til u let it run for ten minutes

Business Self

4/10

Poor

15 Apr 2025

Cole

I reserved a king size room and I was told upon arrival that there was issues with the website there are no King sizes available which I did pay for they gave me a queen which is fine but the blinds were messed up the floor was filthy while I was walking around barefoot in my feet turn black I will not be going back there

Business

8/10

Excellent

14 Apr 2025

Valena

They need more washer’s only 2 working

Business

6/10

Pleasant

16 Mar 2025

Jorge

Not what was expected..

Dear Hotel.com,

I am writing to express my disappointment regarding several aspects of my husband's recent two-week stay at your hotel. While some aspects of the stay were satisfactory, significant issues arose concerning internet connectivity, housekeeping services, and laundry facilities.

The limited Wi-Fi access, restricted to only two devices with unreliable connectivity, proved highly problematic. In today's world, reliable internet access is essential for both personal and professional needs, and the inadequacy of your service in this regard was a major inconvenience.

Furthermore, the lack of housekeeping services throughout his stay was unacceptable. We understand that schedules can be busy, but the complete absence of room cleaning for the entire two-week period is simply not meeting the expected standards of a hotel.

Finally, the malfunctioning laundry facilities caused considerable disruption. With only one of six washing machines operational, guests requiring laundry services, particularly those working long hours like my husband, were forced to seek external alternatives, adding unnecessary stress and expense to their stay. This is especially concerning given the expectation that a hotel of your caliber would provide functioning amenities.

We believe these issues significantly detract from the overall guest experience and warrant your immediate attention. We trust you will investigate these matters and take appropriate steps to prevent similar problems.

Business

10/10

Exceptional

04 Mar 2025

Denis

Just too noisy there on I10

Leisure Family

10/10

Exceptional

26 Feb 2025

diane

quiet peaceful stay

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Tia

May stay was good but the manager was no so caring and very rude

Self

6/10

Pleasant

04 Dec 2024

Raymond

Not terrible

It was ok not as nice as the first time we stayed 2 years ago definitely needs to be cleaned and kept up better. We had no blanket on the bed just a sheet and because it was Thanksgiving no one to even ask for one so we bought one, but no one is ever there any way you always have to call if you need something. but its cheap and the bugs were dead so can't complain I guess

Friends_and_family Family

4/10

Poor

24 Nov 2024

Verified traveler

Basic. Roaches.

Self

4/10

Poor

24 Nov 2024

clintonia

Dirty toilet, dirty carpet, nasty dirty shower head and shower. Smelled like smoke. The cable tv was a plus.

Business Family

8/10

Excellent

04 Nov 2024

Ann

Check the shower head in the shower not working well

10/10

Exceptional

29 Oct 2024

Fernandez

Awesome

I'm presently still here at the time I'm really enjoying my stay here very nice and quiet place to live while I'm here I have no regrets

Self

4/10

Poor

28 Oct 2024

Ralph

First off, when we arrived the young lady behind the desk seemed upset. She didn’t great us or even smile once. The hotel smelled moldy. The room was nice. But the bathroom had hair in the sink and shower. The water in the shower would not get hot. We had to run it for ten minutes just to get warm water. We could hear people talking from both rooms next to us. Between that and a fib barking all night, it was hard to sleep. All in all, I would say to avoid this place at all cost. It’s cheap for a reason. The hair in the sink and shower did it for me. That shows the rooms are not being cleaned. The sheets were gray. We went to the store and got clean linens.

Leisure Partner

10/10

Exceptional

14 Oct 2024

Tressy R.

Nice and clean everyone nice and friendly

Business_and_leisure Partner

10/10

Exceptional

17 Aug 2024

Jacob

overall nice stay . extremely great price . full kitchenette which suited us , we dont eat out a lot. will definitely stay here on all our trips to louisiana for sure

Business_and_leisure Partner

4/10

Poor

12 Aug 2024

Emilia

The room smelled extremely bad like sewer and the staff was not accommodating to switch rooms. I will not be staying here again.

Business Self

2/10

Poor

11 Aug 2024

Verified traveler

Don’t waste your money big disappointment!!

It has went down tremendously in the past year. I was there last year around this same time and it was so clean and comfortable, friendly staff and now it has none of that when you enter the front doors they’re so dirty you wouldn’t want to touch them there’s a smell of ammonia and urine Throughout the whole hotel I don’t use hotel towels, but there’s rest stained. The bed covers were stained. The walls were stained with something that looked like semen. It was just ridiculous. The girl working in the front desk said they were on the new management which was independently owned so if the owner gets this, you need to look into cleaning up thenroom service was only once every two weeks. It’s an all male staff who doesn’t take out trash or take your dirty linens. You have to do that on yourself.

Business

6/10

Pleasant

08 Aug 2024

Corbin

Staff

8/10

Excellent

03 Aug 2024

Verified traveler

Facility was cleaned. Few minor repairs needed in the halls. Customer service was great and easy to get help even late at night.

Friends_and_family Family

4/10

Poor

02 Aug 2024

Adriana

The property is ok, the rooms are ok, the rooms smells like onions and steak which is horrible to me (room 221). The a/c works really good, we didn't have a blanket so I was struggling a little, the room is pretty basic. No breakfast. I think we paid too much for it, we travel a lot and this is not a place i want to come back. The night staff was super nice. The hotel could do better.

Business_and_leisure Family

6/10

Pleasant

28 Jul 2024

Neal

Stinks. Smoky

Leisure Self

6/10

Pleasant

27 Jul 2024

Nigel

To far from any restaurant

Leisure Family

4/10

Poor

22 Jul 2024

John

No employees on site when I arrived approximately 2:00 pm. Tried calling office as instructed by note on counter NO answer

10/10

Exceptional

11 Jul 2024

Luevaller

👌

Leisure Family

4/10

Poor

23 Jun 2024

Anthony

Booked a room with a king bed on Expedia then went to check in only to be told they only had queens available. Also it has a kitchen in the room but no pots or silverware. Could not login to WiFi, had to use the hotspot on my phone the whole time.

Leisure Partner

10/10

Exceptional

18 Jun 2024

Ryan

A really nice extended stay with nice people that not only work there but the guys from out of town working.
The only downfall were the beds, the beds...they were very uncomfortable but I still rage the hotel 5 stars

Leisure Family

10/10

Exceptional

15 Jun 2024

Nathan

It was very Good

Partner

4/10

Poor

23 May 2024

Kathy

We was there for a week. Never again !!!! My daughter went downstairs to get towels and Toilet paper the man at night told my kid that they don't give out toilet paper and towels after 10 o'clock at night.. Thats crazy, we had a long day to come back to the hotel for that..

Business_and_leisure Family

10/10

Exceptional

19 May 2024

Pedro

Overall ok

Business_and_leisure Family

10/10

Exceptional

04 May 2024

Jabar

3 STARS

Business Friends

10/10

Exceptional

29 Apr 2024

cathy

I would highly recommend this to anyone. The place was wonderful and clean. Friendly atmosphere.

Friends_and_family Family

8/10

Excellent

28 Apr 2024

Fulshruti

It was clean and comfortable. Didn’t like the lack of coffee in room.

Leisure Friends

2/10

Poor

07 Jan 2024

Thomas

Stupid is as stupid does

It was horrible. The lady that worked the front desk didn’t even know how to pronounce the name of the road that they were on when I called for their address prior to arrival also, she didn’t seem to care to ever learn how to pronounce it! I would suggest you hired somebody who is mature and has a brain in their head!

Friends_and_family Family

8/10

Excellent

19 Dec 2023

Verified traveler

Hallways and elevators not kept clean floors are all stained and elevators look like cleaned only twice a week

Business

8/10

Excellent

17 Nov 2023

Andy

Excellent service, room clean and tidy. Only issue was that there was no small wash rags or towels in the room

Self

4/10

Poor

12 Nov 2023

Travante

Great Service, but Everything Else Needs Work

The service was amazing while we were there. But the cleanliness of the room was terrible. The tub was so filthy I had to go and buy cleaning items to scrub and clean the tub myself

Friends_and_family Family

8/10

Excellent

12 Nov 2023

deqierra

It was good stay

Leisure Partner

10/10

Exceptional

03 Oct 2023

Alexus

Loved everything about it

Business Family_with_children

2/10

Poor

01 Oct 2023

Erin

Dirty. Room never serviced once. Over charged and still disputing.

Business Self

4/10

Poor

26 Aug 2023

Brooke

Upon walking into the room, we noticed the pillows on the bed were in a disarray. We thought it was odd and the room had a strange smell, like a wet odor. We informed the front desk lady and asked if we could change room as the bed linens did not appear changed and the pillows were moved without us touching them. They handed us linens to put on our own bed to change. Room comes with no basic toiletries even upon request so be aware of that. Floors were sticky and we did not want to walk barefoot. An uncomfortable experience after driving for hours. We feel as though fresh made linens is common sense when you book a hotel room.

Leisure Partner

8/10

Excellent

16 Jul 2023

James

The room served my purpose. It was very economical and a cold A/C. But on Friday night when I came back around 12:30am from a night in town, the lights were all off in the lobby and the hallways on the 1st floor. I didn't feel unsafe, but it was unexpected and a little odd. The Saturday night was different, and all lights were on appropriately. Overall satisfied with the price and quality of my 2 day weekend stay.

10/10

Exceptional

15 Jul 2023

Samuel

Great

Business_and_leisure Partner

4/10

Poor

10 Jul 2023

Shelly

NO HOT WATER, barely warm.

Friends_and_family Friends

6/10

Pleasant

26 Jun 2023

Edward

It's not a hotel, but an extended stay, so there is no front desk person available and if your arrive after midnight, you will lose your room. There is no breakfast like other hotels... it's just your room. It was a decent place, but difficult to check in if you arrive after normal business hours.

Business_and_leisure

4/10

Poor

25 Jun 2023

Kevin

Needs update

No towels, remote, soap, dishes. I had to go buy my own towels. No coffee in rooms or in the lobby.

Friends_and_family Family

10/10

Exceptional

12 Jun 2023

Oscar

9/10 Simply clean and comfy for overnight stay...

Our late check-in was not at all welcoming...never been to a place where blinds at the registration desk was lowered and after calling 2 of the nos. posted, it took almost 10 mins before a staff showed up. Check in was very slow but staff was helpful and friendly.
Room was pleasantly modern with wood floors and simply clean with modern furnishings including a soft, leather couch!
Our overnight stay was so comfortably quiet and we will surely want to come back here again to stay whenever we come to visit Lake Charles.

Friends_and_family Family

10/10

Exceptional

07 Jun 2023

Tylene

Very impressive hotel

Very nice room, very clean and the bed is excellent. The check-in staff is really nice and friendly, and the manager is very helpful and accommodating. I was very impressed to see maintenance people working every day in just about every area. I had an issue with my tv, and a new tv was brought to me room within one hour of my reporting. I asked for batteries for the remote control, and immediately the maintenance man came to my room with a new controller. The hotel is very well kept, inside and out, at all times.

Business

4/10

Poor

29 May 2023

margaret

There was no complimentary soap to wash hands. The tv did not work at all and there was a wet carpet smell in hallway heading towards room.

Leisure Partner

10/10

Exceptional

27 May 2023

Mark

Clean and a very friendly and helpful staff