Name: Wingate By Wyndham Lake Charles Casino Area
Address: 1731 West Prien Lake Road, Lake Charles, 70605, US

6/10

Pleasant

24 Jul 2026

Lisa

For the price that we paid, the hotel was a bit rundown and the room was not inviting.

2/10

Poor

21 Jul 2026

STEPHEN

Other than being close to the casino this hotel needs major renovations
Our room was double booked they allowed another quest to enter our room with our personal belongings inside, then we had to move. The ceilings have water stains, damage and cracks. Bathtub leaking water on floor. Floor has paint stains. Breakfast brought in via crockpot. For safety just do fruit and items we can open and heat.

6/10

Pleasant

20 Jul 2026

Angela

Good staff, wet floors in front of elevators, clean room

Friends

2/10

Poor

18 Jul 2026

Lora

I would never recommend this hotel. It was by far the nastiest room I have ever stayed in. It looked like it hadn't been cleaned in a very long time. There were holes in the walls and ceiling, handprints on the mirrors and doors, dirt all over the floor, hair on the bed, and the leather on the couch was peeling badly. To make matters worse, the smoke detector was missing, and there wasn't even any soap provided in the room.

The customer service was just as disappointing. After booking online, I called the hotel to let them know I would be arriving late. My calls were disconnected three different times. On the last call, the person who answered simply said, \"I'll call you back,\" and hung up before I could even say anything. They never returned my call.

Between the filthy room, the safety concerns, and the terrible customer service, this was an awful experience. I will never stay here again and would not recommend this hotel to anyone.

Family

4/10

Poor

14 Jul 2026

Alisha

Right off the interstate, road noise

Partner

2/10

Poor

12 Jul 2026

Paulo Gustavo

Terrible experience ... Never interacted with such lazy staff before. Breakfast was supposed to be served until 9:30am. I arrived with my kids at 9:10am and the buffet was 90% empty (not even coffee was available). I asked for the staff to refill some of items of the buffet, but they refused because breakfast would close in 20min. Also, no water bottles were available for the guests till the room service arrived. I was so upset that I left the hotel after my 1st night (forfeiting my 2nd night booked) and just drove home with my family. Simply horrible.

Family_with_children

10/10

Exceptional

11 Jul 2026

Leland

Seems like they need to work on the property more. There is a lot of things not working and apparently there are a lot of homeless that hang around there too. Maybe they need to get security.

Partner

6/10

Pleasant

10 Jul 2026

David

The rooms could have been cleaner, bath tub had hair and mold. mirrors not cleaned, floors were not vacuumed. Breakfast was good, and fresh.

Partner

2/10

Poor

08 Jul 2026

Pamela

This place was extremely disappointing. The towels had a foul odor, the toilet was broken, the tub didn’t drain, the fridge was leaking, none of the ice machines worked, and the breakfast was unsanitary and tasted awful. This used to be my go‑to spot, but never again.

Friends

10/10

Exceptional

06 Jul 2026

Trudel

This hotel is very close to casinos and convenient travelers to stop and relax. Very clean and nice staff. Breakfast was good and yummy and had lots of options. Would stay here again if I need a place to rest and relax.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Mary

Check-in was a breeze. Ebony was very helpful and friendly.
The room was clean and the bed was surprisingly comfortable, a lot more comfortable than Golden Nugget’s bed.
Breakfast was ok, your typical hotel breakfast (but at least they offered it).
Took the shuttle over to L’Auberge. Very convenient and when you are ready to go back to your room just call the phone number provided.
Will definitely go back again.
Only complaint was the grounds around the hotel could have been neater!

Partner

2/10

Poor

04 Jul 2026

Juan

Stay somewhere else. It is dated, the walls in the room are dirty, chair in the room was dirty, dingy. The tub did not drain during shower.

Partner

2/10

Poor

03 Jul 2026

Dylan

I checked into room 216 at the Wingate by Wyndham Lake Charles Casino Area and immediately noticed a strong wet, musty smell. The carpet and wall around the air conditioner were wet and covered in mold. When I pulled back the curtains, I found three bullet holes through both panes of the window.

I reported the issues to the front desk, and the employee said, “Sorry, we thought we fixed all the rooms with mold. We must’ve missed one.”

Given the condition of the room, I left the hotel and booked a room elsewhere. Very disappointed with the cleanliness, maintenance, and overall quality of this hotel.

Friends_and_family Family

2/10

Poor

03 Jul 2026

Tony

Whatever you do, pick another place….between the active growing mold on walls and floor from AC, or the bullet holes through the room windows, there isn’t a whole lot to try and speak to positively. The front desk was generally pleasant but still spent more time with an air pod in vs. talking to me trying to check in, then immediately check out after seeing room and hotel condition. Just don’t waste your time.

Family_with_children

2/10

Poor

02 Jul 2026

Julie

Too highly priced for the value. Hotel is in need of remodeling. Want stay here again.

Family

2/10

Poor

01 Jul 2026

Sara

I was not happy with the overall experience. The staff was not friendly. My room floor was very dirty. The shower water was not flowing properly, and the tub was not draining. I called the front desk several times and no one answered. The breakfast was burnt and the coffee was very watered down. I would not recommend anyone to this place and I definitely would not stay here again.

Friends_and_family Family

2/10

Poor

29 Jun 2026

Gracie and Mike

This property was run down and in need of a facelift! Our “presidential suite” had a door that wouldn’t even lock because the door jam and the deadbolt did not align. You didn’t need a key, you could push the door open without a key. Not secure at all!

They moved us to a downgraded room that was terrible. A slipcover was over the loveseat because the love seat had chunks out of it. The bathroom had mildew and the grout was out of the floor tile. I could go on and on about how run down this property was., however, I just want to put it behind me.

NASTY and Needs a total overhaul!

Family

4/10

Poor

28 Jun 2026

Jerry

Carpet was soaked with water from air conditioning during the night. Room had mold smell. No shower curtain and only 2 towels and wash clothes for multiple night stay. The breakfast bar closed too early.
Staff moved us to another room which was better. The staff was very friendly and helpful. Reception area was nice but rooms needed updating.

Partner

10/10

Exceptional

27 Jun 2026

Antonio

A/C was leaking. Had to switch rooms

Family

10/10

Exceptional

26 Jun 2026

Linda

Very clean

Family_with_children

2/10

Poor

24 Jun 2026

Patricia

Estaba gotiando el cuarto y amaneci mojada porque estaba directo a la cama solo me dijeron disculpanos es todo

Partner

8/10

Excellent

23 Jun 2026

Suzanne

Staff was very friendly. Our room was freezing so we turned the AC down about 5 degrees and when we returned from dinner the floor was wet so it was slick. Kept shoes on and wiped it with a towel and it was fine. Just be careful. Went to breakfast 30 minutes before close and there were several things empty. Couldn’t find the lady to ask for more. My fault for waiting til the last second. Overall, good place close to casinos. We’ll stay there again!

Partner

10/10

Exceptional

22 Jun 2026

Tony

The staff was excellent from the front desk to the ladies that maintained and cleaned the rooms.

Family_with_children

10/10

Exceptional

21 Jun 2026

Kathleen

staff

Family

10/10

Exceptional

18 Jun 2026

Priscilla

We had a pleasant stay and everyone was so helpful

Partner

2/10

Poor

15 Jun 2026

Andrea

Some of the staff was very rude.

Partner

10/10

Exceptional

15 Jun 2026

Johnny

The staff were very welcoming. The room was clean and roomy.

Partner

6/10

Pleasant

15 Jun 2026

Kelli

We have been staying here for years and the property has gotten so run down. The only great amenity that we still enjoy is the shuttle services provided to and from the casinos

Friends_and_family Friends

10/10

Exceptional

13 Jun 2026

Claudia

The service provided

2/10

Poor

12 Jun 2026

George

What a terrible excuse for a hotel .
Leak in the bathroom floor, no soap in the tub, all three ice machines were broken, surely late night staff, and to top it all off, the night staff let a woman wrap up in a blanket, lay on a couch in the lobby, and sleep for the night. After two days, we changed hotels.

Partner

10/10

Exceptional

12 Jun 2026

Jessica

Room was clean and the internet was fast, was able to do some gaming at night with little lag. While we were there they put up a sign that they were fully booked, rooms go quick on the weekend so booking ahead is really important. Did see some demolition going on in a couple of rooms and the elevators are a little uncomfortably hot, I suggest taking the stairs if possible. Not sure if the building is under reconstruction but FYI.

Partner

10/10

Exceptional

08 Jun 2026

Amy

Staff was very friendly and helpful. The pool needed a good cleaning which my husband found a skimmer and cleaned the trash and bugs out.

Family_with_children

4/10

Poor

07 Jun 2026

Tamika

The room was nothing like the pictures,I booked a presidential suite, but it was nothing presidential about it. I thought I might had looked at pictures at another hotel and got confused, but I went back to the hotel website and the room they showed online was definitely not what I received. It had an awful smell coming from the closet also. Which was strange. When I asked for more towels to be brought up, they told me I had to bring my old towels down to be able to get new ones. My daughter and I wanted to take our showers and we turned on the shower and the water never got hot. We definitely won’t be booking here again. With all of that, I can say the staff was very nice and the bed was comfortable.

Family_with_children

6/10

Pleasant

07 Jun 2026

Anil Kumar

It was good

Family_with_children

10/10

Exceptional

06 Jun 2026

Pedro

Quick overnight trip and the hotel was excellent

Partner

4/10

Poor

04 Jun 2026

Chad

gentleman at the front desk was professional and kind. The rest of it was downhill.

Family_with_children

10/10

Exceptional

03 Jun 2026

Oscar

Good location. Great staff

8/10

Excellent

31 May 2026

Melanie

Had a great time at Wingate and although we didn't have any issues, the staff were friendly and welcoming. I would book again.

Family

10/10

Exceptional

30 May 2026

Mark

Check in was very nice with no problem.

Friends

4/10

Poor

25 May 2026

Maria Isabel

Run down hotel needs to be updated. Shower dripped water the whole time.

6/10

Pleasant

25 May 2026

Tania

The hotel itself is not in the best of condition but its not dirty. It did well for a one night stay and the cost was great for a one night stay.

Partner

4/10

Poor

22 May 2026

Timothy

The room was dirty, the bed sheets smelled like the wernt cleaned like BO, the pillows were too stiff, there was trash and key cards left by the coffee maker and sun glasses from the previous guest on the floor and the tolet paper roll was left empty. You can tell the cleaning person didnt care at all, no fucs given. Otherwise I did like the property and the breakfast was good but they seemed like they needed to have more coffee pots for the morning rush so guest are not waiting.

Self

2/10

Poor

18 May 2026

Jesus

Please do not stay in this place, photos promoted on the page are far from reality. I rented the presidential suite for my wife and I for the wknd. Well i arrived, the first thing i was told was that my room had a leak from the ceiling it was small but still good to occupied. I was told that since they didnt had any more rooms available if i decide to keep it i would get the room half price which i agreed. receptionist said the manager is not in today but i “ PROMISE” i will get all this situated for you. Well check out comes we leave the room returned the keys. Later when they sent the invoice they charged me the full price. They not only lied to me and they put in a room that the leaked worse thru the night, got all the floor and the couch wet. Pieces of the ceiling where hanging by the morning. Please avoid this place, the presidential room had nothing about presidential. See google reviews on this place i will upload the pictures of what they promote and what i end up getting

Partner

8/10

Excellent

18 May 2026

David

Great that they had the shuttle to the casino at your schedule.

Partner

6/10

Pleasant

17 May 2026

Jeff

Staff was amazing. The physical property and room furniture needs major upgrades. There was an overwhelming smell of mildew in the first room we checked into. The room was on the 3rd floor and in several areas the floors were soft to the point where I didn’t want to go anywhere near them. We moved rooms and the mildew smell was better but the faux leather couch was ragged and peeling.

Overall the staff was very helpful but the hotel has seen its better days and needs a major renovation

Family

10/10

Exceptional

13 May 2026

Lorie

Great price for rooms. The room was a nice size.

Partner

6/10

Pleasant

12 May 2026

EVE

Dirty and dingy!
Would Not stay again and not cheap. We are doing social media post about it

Partner

10/10

Exceptional

09 May 2026

Joellyn

Convenient location.

8/10

Excellent

08 May 2026

Paul

Good breakfast....easy parking

4/10

Poor

08 May 2026

Cindy

Room didn't get cleaned after two nights. Curtains ripped. Saw a bug. Ice machine never worked. Toilet was broke upon arrival. It goes on and on.

Friends

10/10

Exceptional

05 May 2026

Kim

Clean and staff was friendly

8/10

Excellent

05 May 2026

George

Ok breakfast
Nice employees

Partner

4/10

Poor

05 May 2026

kathleen

Old hotel. Room smell, bad.
Sheets on floor in 3rd floor hallway for over 12hrs.
Ice machines broken, leaking & gross! Green algae, water leaks, dirty towels laying on floor in front of 2 of 3 machines.
Rooms dark, small, & paint all around window chipped & plaster exposed.
Carpet in our room old & w/stains or melted wax evident.
Not worth $$$

Friends

10/10

Exceptional

03 May 2026

Kayla

The staff was amazing and helpful. Parking lot is well lit.

Self

6/10

Pleasant

03 May 2026

Deidra

The hot tub was broken

Partner

10/10

Exceptional

03 May 2026

Jerry

Very clean we always stay there

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Amaya

Great experience with the front desk representative. Cookies were available in the lobby and they have a little store in the lobby for snacks and stuff. They have an awesome shuttle service to surrounding attractions. We had a king suite and the room was wonderful. Very clean room. Close to the beach and the casinos. Will definitely stay here again.

Partner

10/10

Exceptional

30 Apr 2026

Taquincia

My husband and I was in town for the BabyFace concert this past weekend. The hotels at the Casino were booked and very pricey. I found this place and it was wonderful. Located near everything. The staff was top notch. From check in to check out. Friendly and very helpful. Amazing staff. Housekeeping. Amazing!!!

Family

10/10

Exceptional

30 Apr 2026

Loretta

Yes

Partner

10/10

Exceptional

28 Apr 2026

Mike

Didn’t eat breakfast, but coffee was excellent. Staff were extremely helpful, polite and kind. Parking spaces could be a little wider… but safe. Room was clean and cleaning staff were very friendly.

Friends_and_family Family

8/10

Excellent

25 Apr 2026

William

Facility was clean, staff was friendly and helpful. We did not take advantage of the breakfast. Parking was good with fairly close access to facility. Overall the facility was not quite what I expected, but a good experience.

10/10

Exceptional

24 Apr 2026

Ronnie

Good hotel would stay again

Self

10/10

Exceptional

21 Apr 2026

Christopher

Way better than Hilton any day. The free breakfast was amazing. Hilton I've been to make you pay for that. Were due to stay with you guys again in July. Also loved the van service to the casinos. I was able to enjoy myself more and not worry about driving

Family

8/10

Excellent

20 Apr 2026

Chelsea

-

Partner

10/10

Exceptional

19 Apr 2026

Sandra

Great breakdast & parking was good as well.

6/10

Pleasant

18 Apr 2026

Frank

Walls were thinn you could hear everything in the next room
I've had to turn on AC by by pushing on the button on the AC. The ac control does not work.

Complementing breakfast what's good

8/10

Excellent

12 Apr 2026

Jimmy

Great location and clean room

6/10

Pleasant

06 Apr 2026

jessica

Room was not the greatest needed a bit more cleaning. Sheets were stained and pillows were hard. Staff was okay but could use a little more professionalism.

Partner

10/10

Exceptional

04 Apr 2026

Kelly

The hotel was great but the front desk associate is who made it that much better. She ran through recommendations for us and was just so pleasant. 5 stars for the hotel and 10 stars for her.

Partner

10/10

Exceptional

03 Apr 2026

Thomas

great stay

Partner

8/10

Excellent

02 Apr 2026

Richard

Room and staff were great as expected. I used the pool which was ok but noisy to traffic and I had to go find a towel in the laundry room. Breakfast was so-so, filled the hole and on my way.

Partner

6/10

Pleasant

31 Mar 2026

ROBIN

The Breakfast was limited. The parking was great and safe. There were no lights on in Lobby all day, even though we ask the staff to turn lights on so we could visit with friends, only natural light near front, no lights in lobby seating area.

Friends_and_family Friends

8/10

Excellent

29 Mar 2026

Fawnya

The front desk clerk was very kind and friendly! The pre-check in process made check in very fast and efficient. Easy drive to the casinos.

Partner

6/10

Pleasant

28 Mar 2026

Kelvin

They really need update the furniture. A little fresh paint would go a long way.The staff was great and very friendly.

2/10

Poor

23 Mar 2026

Jalin

Room was clean but sofa was torn up badly … didn’t even get the room I requested … just a very bad experience

Partner

2/10

Poor

23 Mar 2026

Charles

Unsanitary, cleaning ladies are loud laughing & talking.
She was suppose to clean the whole room and told us well have to do so before cleaning. Okay, no problem but ask nicely, dont demand. Tv was broke ask asked for extra pillows and received none. Dont stay here. The hotel needs upgrading and a nice cleaning. Look at the outside of it. Then ull kn I w what the unside is like too.

Friends

4/10

Poor

22 Mar 2026

Kimberly

The staff was nice. The room was clean. The couch was in disrepair leather was peeling off of it worked only half the time the toilet was loose on the floor, then fixed that. Stains in the bathroom, floor in the bathroom could've been redone. Not happy with Expedia as well. You were supposed to refund me from a canceled appointment if you have not done so.

10/10

Exceptional

21 Mar 2026

Kimberly

Clean rooms

Partner

10/10

Exceptional

20 Mar 2026

Heather

Awesome. Loved everything. Breakfast, coffee, room, location… wonderful hotel..!!

Self

10/10

Exceptional

20 Mar 2026

Cory

Our stay was great! The staff was helpful and super friendly! The room was clean. Our shuttle driver Mr. Sem was great and personable! We would definitely recommend the hotel.

Partner

10/10

Exceptional

17 Mar 2026

Frances

The staff was respectful and handled a crowd of customers after the sport team that came in well. The room seemed like a typical hotel room. I didn't have any issues

Partner

10/10

Exceptional

15 Mar 2026

Dana

Hotel was in a great location! The check in and check out process were seamless! The staff was great as well. The hotel is convenient to stores across the street, restaurants within walking distance and it’s right off the interstate! I will use it again when I return to the area!

Partner

8/10

Excellent

12 Mar 2026

Roger

Clean room

10/10

Exceptional

09 Mar 2026

Denise

Stay was good need some upgrades

Friends

10/10

Exceptional

08 Mar 2026

Allison

Very clean and friendly

Partner

8/10

Excellent

04 Mar 2026

Christina

There was an unpleasant smell like sewer gas in the room. The bed was extremely comfortable though and I was exhausted so I fell asleep. The smell was not as noticeable in the morning. Or else I was just used to it by then.

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Steven

Room was clean and comfortable. Staff was friendly.

Family_with_children

10/10

Exceptional

26 Feb 2026

Debra

Yes the staff was great

10/10

Exceptional

26 Feb 2026

BESSIE

Great staff.

8/10

Excellent

22 Feb 2026

Brandolyn

The hotel was nice. Staff was very nice and helpful. Did not like that our room face the highway,

Partner

10/10

Exceptional

21 Feb 2026

John

The room was great

Friends_and_family Family

4/10

Poor

20 Feb 2026

Jorge

Not enought towels. Room a little dirty.
No toothbrush since I forgot mine. Asked if they had any told me no.

Family

10/10

Exceptional

19 Feb 2026

Ruben

Always excellent experience. Professional staff and always clean and cozy.

Partner

10/10

Exceptional

16 Feb 2026

Ernest

Comfy bed nice hot water to shower clean towel’s breakfast was best I had at a hotel .

Leisure

8/10

Excellent

15 Feb 2026

Edward

Yes

4/10

Poor

15 Feb 2026

SONIA

The only good thing about this hotel was the breakfast. The room smells musty covered by Pinesol. I can’t breathe throughout the night. Overall the room stinks.

Leisure Family

6/10

Pleasant

06 Feb 2026

Johnny

I checked in at 11pm. It took the lady 15 mins cuz she didn't know if the room was clean, so she went herself. Then once i got in, my wife got in the shower & i was in the room unpacking. A man entered our room, & then said sorry, & shut the door. I went down to front desk & asked, \"yall just let any strangers in ny room?!!\" She said the lady that checked on my room had the room # in her head when she issued the next key. It was mistake. After my wife's shower, now around 11:50pm, we leave to go to casino. A few mins later she realizes she left her phone. I waited outside & she went back & her key didnt work. I went up there with hers & mine, & she's correct. Neither key works. I went to front desk & asked why not. They shut it off on accident, when they shut that man's key off. He was supposed to be in the room next to us. So she reset both of my room keys & apologized again. When we got back from the casino, we only had a few hours until checkout at 11am. I tried very much to get some sleep, but the vacuum cleaners in the rooms on either side & in the hallways was very loud. Very hard to sleep. I understand they are just doing their job, but since i arrived late to check in that night, which was noted in my pre-check in online, the new lady wasn't sure of my room & her repeated mistakes, it just gave me a bad feeling about this place. It was clean & nice inside once i was able to settle in, but front desk mistakes really put a damper on our views.

Leisure Partner

10/10

Exceptional

05 Feb 2026

Bernie

Clean room great staff

Leisure Partner

10/10

Exceptional

01 Feb 2026

Tiffany

Friendly staff