Name: Woodspring Suites Lake Charles
Address: 3202 N Power Center Parkway, Lake Charles, 70615, US

2/10

Poor

23 Jul 2026

Lubna

Everything was really dirty
Bathroom door lock was broken
No blanket just bed sheet
No shampoo or soap
Smelled really bad
Toilet was not working
Bad experience

4/10

Poor

09 Jul 2026

Amanda

I asked for an accessible room and that is not what I received, the floor was very slippery and there was no handicap bars in the bathroom and a small low toilet that was hanging d to use. I won’t be booking another room there again, and the bed was very small for a room that was booked for 1 double bed for two people.

Partner

2/10

Poor

21 Jun 2026

Stanley

If you want a coffee maker you have to buy one! We had one small bar of soap. No king size bed. Only one light blanket. I could go on but you get the idea.

Partner

2/10

Poor

08 Jun 2026

Christopher

I was told, they cleaned their room every twice a month. Floor sticky when walks bear feet.

Curtain blind broken no one care.
Refrigerator old dirty, no ice trays.
Elevator broke all the time.

Self

10/10

Exceptional

02 Jun 2026

April

Great staff they are friendly and assist with what ever problem you may have

2/10

Poor

27 May 2026

Joseph

Upon arrival, I stood at the checkout counter for 20 min while the desk clerk finish his phone call on his personal device. After checking in, I went up to my room. First thing I noticed was food still on the counter tops, floors smelled of sour water, and bed was not properly made. I asked for another room and was granted to look into getting another room. Upon initial inspection, same scene appeared. I then asked for a refund due the unsatisfactory conditions. The desk clerk stated a refund will go back on the credit card used. I have still yet to recieve that refund. This visit to this location was not my first time, but defenitaly my last. I would not reccomend this location or this Hotels.com site to book at this location again.

Partner

2/10

Poor

30 Apr 2026

Sherri

I didn't get a room because it was given away. And the clerk said Expedia only gave them a phone # of 111)111-1111, so they couldn't call me. I want a refund!!!

10/10

Exceptional

20 Apr 2026

John

The kitchen was nice but you had to bring your own utensils you had a full refrigerator the air conditioning blue cool overall everything was good

Friends_and_family Family

2/10

Poor

18 Apr 2026

Christian

More like a man camp than a hotel. Didn’t have the room I originally booked. Room they gave me was gross. Everything sticky. Asked for a refund, front desk claimed they couldn’t do anything about it. I don’t think she even knew how to process a refund in the first place. I left the property.

Self

4/10

Poor

13 Apr 2026

Jared

Room was dirty. Sheetrock was peeling off the walls. Cigarette burns on the counters. Shower had mildew build up. Beds were hard. Refrigerator had a weird smell. Hotel smelled like cigarettes.

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Leonard

Clean and roomy!

Self

6/10

Pleasant

15 Mar 2026

Pamela

Last minute booking , the bed was so uncomfortable and pillows were flat. TV did not work.

Partner

8/10

Excellent

12 Mar 2026

Frederick

Yes

10/10

Exceptional

06 Mar 2026

Justin

Yes it was really nice

2/10

Poor

15 Feb 2026

Cynthia

We were unable to re-enter the hotel after a power outage. It was unsafe to go back in when we returned around midnight. There was a total blackout in the parking lot and inside the hotel. The hallways were totally black. Some friends of ours had to use their cell phone light to get to their room to get their belongings. We left about $20 worth of items inside. There was no one at the service desk. I contacted hotels.com for a refund.

6/10

Pleasant

04 Jan 2026

Jerry

It's ok if you need something cheap that has a kitchen.

10/10

Exceptional

03 Jan 2026

RAQUEL

Good hotel

10/10

Exceptional

29 Dec 2025

April

Great staff

6/10

Pleasant

16 Dec 2025

Telesa

Yes

Business

10/10

Exceptional

28 Sep 2025

April

Clean room friendly staff

Friends_and_family Family

4/10

Poor

29 Jul 2025

Jeremy

Wasn’t impressed, won’t stay here again.

6/10

Pleasant

14 Jul 2025

Thom

Not happy

I was called 1 hour before check in and told that my reservation was no good. That there was no room available. And that my reservation did not mean I had a room. I was upset and hung up then I was called back saying they found me a room. But it was not the same room.
Also. The room was NOT good. Broken dresser drawer. Pillows with no pillow cases on them and were just left laying in the middle of the bed. Like the cleaners just stopped working and walked out before they finished the room.

Partner

2/10

Poor

12 Jul 2025

Norma

I booked this room for a friend and they had to stay somewhere else. Said the room was deceiving from the pics online. Bed bugs and wreaked of cigarette smoke so bad they couldn’t tolerate it.

Self

2/10

Poor

05 Jul 2025

Maria

The sink was dirty. It had hair. There was a board with nails on the floor. The nightstand was broken and on the floor.
When we returned late at night our door key card did not work.

Leisure Family

4/10

Poor

07 Jun 2025

Reginald

I had a leak, water flowing my bathroom into my room and into the hall. When reported, the manager did not adrress the active leak until the next day. I report the water wetting the floor in my room and the hallway and I was told that it was coming from another room. I had to endure the the smell of urine and feces while it took several days to fix the problem. The water was found to coming from my bathroom as I reported it. The room had a kitchenette and I brought a few personal dishes with me. The repair man came while I was at work, when I returned to my room, I found my bowl removed from the kitchen counter where I left it and in the bathroom on the tub. I beleive the repair used by personal eating bowl to dip tiolet water. I reported this to the female desk staff working that night, she discounted my concerns about professional unsanitary act. I disposed of the bowl. Had he returned the bowl to the kitchen counter, I could have possibly gotten sick..... VERY UNPROFESSIONAL!

Business Self

2/10

Poor

26 May 2025

Maria

There were no doggie poop bags outside the premises. My room was dirty. There was a wad of dust and hair under the bed. The floor boards were broken and kept rising up as you walked within the room. Additionally the stove was greedy and dirty. Not cleaned

Leisure Family

2/10

Poor

22 May 2025

Jason

The floor was uneven. There was no soap or shampoo in the bathroom and we had to ask for toilet paper. The kitchenette was bare and had nothing for supplies.

Leisure Family

8/10

Excellent

22 May 2025

Irsel

Perfecto

Business Self

10/10

Exceptional

04 May 2025

Jeff

Southern hospitality

The beautiful historic town of Lake Charles was at my fingertips with an overdose of southern hospitality from the hotel staff and guest.

Business

2/10

Poor

27 Apr 2025

Perla

This hotel was HORRIBLE and it smells disgusting. I always like to try new hotels when I go out for vacation but to this one I won't ever go back never even if it's Free!! Rooms looks NOTHING like the pictures.

2/10

Poor

27 Apr 2025

Calvin

I felt like i was in a jail cell! And they only have full size beds!! I will not stay here again

2/10

Poor

09 Mar 2025

Verangel

Horrible

Family

10/10

Exceptional

09 Mar 2025

Verangel

No tv never work

Business Family

10/10

Exceptional

05 Mar 2025

Bryan

Love it

6/10

Pleasant

02 Mar 2025

MICHAEL

Receptionist was very nice..
Beds felt springs
No Coffee maker
Strong smell of marijuana

2/10

Poor

02 Mar 2025

curtis

Unorganized

Leisure Self

4/10

Poor

09 Feb 2025

Crystal

The pictures are nothing like the rooms. Our room the dresser was completely broken, boards hanging off. A drawer in the kitchen was broken and falling out. The toilet clogged up after one flush. The bathtub had grime. Definitely wouldn’t stay again.

Leisure Partner

10/10

Exceptional

09 Feb 2025

Verangel

Good

10/10

Exceptional

02 Feb 2025

Tiffany

Everything was great! I would stay again!

Leisure Family

2/10

Poor

06 Dec 2024

kayla

Disrespectful think that work front desk they have some kind of athuorthy over guest

Leisure Pet

2/10

Poor

05 Dec 2024

Jon

As soon as we walked into room 415, two roaches walked across the floor. We immediately left the room and stayed at a different hotel. I attempted to get a refund the next morning and was denied. Would not recommend this hotel to anyone!

Leisure Family

10/10

Exceptional

10 Nov 2024

Sierra

Everything was nice, quiet and clean. Staff was friendly, made check in easy and convenient.

Leisure Family_with_children

10/10

Exceptional

07 Nov 2024

Kevin

Staff is awesome

Business Self

2/10

Poor

02 Oct 2024

Sharon

Room is horrible. Smells awful. I left and didn’t receive my money back. I didn’t stay there

Family

4/10

Poor

15 Sep 2024

Micah

The room

The kitchen microwave was not working, and the bathroom light went out and the bedframe that holds the bed up was broke, and I could’ve fell in the bed and the walls were dirty, and the floors are very sticky and dirty.

Business

2/10

Poor

05 Sep 2024

Benedict

Guess upstairs were stomping on floor all night doors slamming couldn’t sleep. Book for 2 night left first thing that morning lost money cause it was non refundable booking

Business_and_leisure Partner

4/10

Poor

24 Aug 2024

Matthew

Staff is trying hard, but this is not a nice place to stay. Avoid.

6/10

Pleasant

20 Aug 2024

Sarah

Clean

Love the cleanness. First web site did not say there was an extra cost for pets. Second there's no toilet paper. Third the cover to light on top by bed fell. Fourth door to room is off need adjustments or it won't close. Plus I didn't see where you could get ice.

Self

10/10

Exceptional

16 Aug 2024

Ronald

Hooray

4/10

Poor

12 Aug 2024

DEXTER

Bathroom was very filty n they never cleaned my room for the 2 weeks i spend there

Business Self

2/10

Poor

04 Aug 2024

Daniel

Never again.

Partner

2/10

Poor

29 Jul 2024

Keiara

There was mold in the room. The beds were uncomfortable, the bathroom door got stuck, and there was a big hole in the door where it looked like somebody punched it.

Leisure Family

8/10

Excellent

12 Jul 2024

francisco

It's ok for the price. No coffee!

10/10

Exceptional

08 Jul 2024

Cristian

Great check in and check out process will stay there again I loved it the front desk staff were great too

Business_and_leisure Self

2/10

Poor

03 Jul 2024

Dustin

The room was not properly cleaned the AC did not work they ove charged my card. The staff is rufe

Friends_and_family Family

4/10

Poor

02 Jul 2024

Dustin

Trash ass place

The staff is not friendly they do not clean the rooms you have to do it your self

Friends_and_family Family

10/10

Exceptional

01 Jul 2024

Cristian

The most amazing property I've ever stayed at

Business_and_leisure Self

2/10

Poor

23 Jun 2024

Jessica

The pictures of the hotel room looked so pretty but when I checked in the room was dirty it was just so ghetto not even the tv worked! The room was just falling apart. Never again!

Business_and_leisure Partner

10/10

Exceptional

25 May 2024

Cristian

Quite literally the best place I've ever stayed at. Clean no fuss got into my room put my stuff down left came back went to sleep woke up checked out in two seconds that's it.

Leisure Self

2/10

Poor

21 May 2024

Alejandro

Went to check in after booking, and they told no rooms were available after i already paid for the room

2/10

Poor

20 May 2024

Johnny

No-one is at the front desk...I've paid already and im standing here with family outside

2/10

Poor

17 May 2024

Verified traveler

I WANT A REFUND

Drug infested, dealers everywhere, junkies asking for drugs, and money, staff was rude, housekeepers stole from us when we were gone and away from the room , other guests are loud and 80% of them are living here and all staff live here and are racist. I want a refund

Partner

2/10

Poor

17 May 2024

Brian

This day was completely horrendous they were absolutely rude they pretty much kicked us out and told us that we could not renew because we asked that they were not called why we were still staying there for the prior complaints that we had made but yet someone at your establishment at Expedia did call and they got word that it was us to complain and they would not allow us to renew and with it being memorial Day weekend put us in a really bad predicament on somewhere else to look at and we are completely unhappy with both Expedia and woodspring suites

Business_and_leisure Partner

2/10

Poor

16 May 2024

Devetrick

Room Was Suppose To Have 2 Beds

Power Was Out The Day Prior
Was Never Updated.

Had To Get Front Desk Clerks
To Get Access To Rooms

Left Hotel Early

Leisure Self

2/10

Poor

16 May 2024

Devin

Room was dirty didn’t have room service stayed there for a week it rained and the bathroom leaked and the window on the 4th floor people were nice but it wasn’t clean

Business Family

2/10

Poor

03 May 2024

Kristy

This was the dirtiest hotel ever. When I arrived the clientele looked very sketchy and the room smelled heavy of drugs. The person above us started moving furniture or something around at 11:30 pm and the noise continued through the early morning. Terrible customer service, terrible staff.

Leisure Family_with_children

4/10

Poor

28 Apr 2024

Nick

Avoid at all costs!

This place was not good. It's a low price generally but there are other hotels in the area that are much cleaner/nicer for similar cost. Poor customer service. Had to call in by phone to get an attendant to check me in. Bathroom was old and nasty. Toilet was weak and not 100% clean. One of the worst decisions to book this hotel.

Self

4/10

Poor

25 Apr 2024

Greg

No -smoking hotel that smells of cigarettes. Cigarette burn marks in barhroom. Air conditioner poor and no internet.

Leisure Self

4/10

Poor

13 Apr 2024

Kacy

Meh

Walked in and it smelled like cigarettes. Got to our room and there was lots of very noticeable dust in one area on the ceiling.
The room itself wasn’t bad. The floor looked to be “spot swept” … overnight was good but when we were getting ready to leave, there was a roach on the wall.
Overall, I wouldn’t reccomend and probably wouldn’t stay here again.

Friends_and_family Family

2/10

Poor

06 Apr 2024

Shasha

The outside of the property was well keep up, clean, and secluded. The staff was very friendly, accommodating, and polite. The room had an old moldy, musty smell. There were dead bugs in the room and the cabinets and drawer were broken and missing. The a/c needed to be serviced and clean the smell reaked coming from it. The room was infested with roaches everywhere. We look a lost and left. The outside was nothing compared to what we entered in

Leisure Family_with_children

8/10

Excellent

06 Apr 2024

stephanie

I enjoyed my stay. It was clean. Good staff

Leisure Partner

8/10

Excellent

21 Mar 2024

Jerry

It’s ok

Partner

4/10

Poor

21 Mar 2024

dianne

They are so nice when i did the check in but when i do check oit they teld me the i have a balance and they charge me another they

Business_and_leisure Family

2/10

Poor

16 Mar 2024

Heath

The lady at the front desk was rude. The room was very nasty bed sheets had stain on them. There was no toilet paper. We did not stay at the property we left and went else where. Woodspring suits was one of the worst places i have seen in a while. I would not recommend it for anyone to stay there.

Leisure Partner

2/10

Poor

09 Mar 2024

Erica

Booked 2 rooms they gave me one room on the 3rd floor the other room on the 4th. Make it too the room toliet stopped out,phone didnt work to call down stairs. Elevator went out because. So had to take the stairs. After a hour Elevator came back up staff said it was over heated. Then as we was leaving a pitbull jumped on me and my sister. So we got off and had to wait again for another Elevator. So it wasn't a good night at all. Its dog friendly and u can tell by the smell in the hallway

Leisure Friends

8/10

Excellent

08 Mar 2024

Donald

Did not like the area around property.Shady people hanging around near by.

Business Self

8/10

Excellent

01 Mar 2024

Jeannette

Simple long term stay hotel.

Great stay for one night. Basics were all I needed, so didn't use the kitchette at all. Had a double booked but they needed it so moved me to a single (not a problem with me). Even met me after office hours to give me the new key since I didn't get off work in time.

Business

2/10

Poor

11 Feb 2024

Kashanna

Terrible

10/10

Exceptional

08 Feb 2024

MidNite

The staff here are awesome & they make your stay very convenient. I recommend this hotel to everyone, I promise you won't regret it .

Business_and_leisure Pet

2/10

Poor

20 Jan 2024

Lisa

Roaches crawling everywhere! On the floor, walls,cabinets and even in the fridge! ! Room floor was dirty sticky. Hall way was dirty with trash and dirty linens on floor. Hotel was overcrowded. I do not recommend staying at this hotel. A complete disaster.

Business Self

2/10

Poor

03 Jan 2024

Matthew

Poor service

I couldn’t check in. Hotel was ghetto

Friends_and_family Friends

2/10

Poor

01 Jan 2024

Alejandro

When I arrived it was closed and after 20 minutes of talking to the reception a person came and said it was closed, to which I answered that I had a reservation and she answered angrily that it was closed to me and another client who arrived

Leisure Family

8/10

Excellent

26 Dec 2023

Jeffre

This property was great for the price, however hot water in shower was substandard and borderline cold most of the time, keycards had to be changed out often for not working, front desk left unattended with guest waiting in line, had trouble accepting Expedia discounts at check in

Business Self

8/10

Excellent

27 Nov 2023

Edwin

Good staff

2/10

Poor

26 Nov 2023

PARKER

The young lady at the check in counter was exceptionally nice. When we arrived, check in and realized the terrible condition of our room, she did listen to me and moved us to a different room. That room was just as bad as the first room and after i had a complete meltdown, we opted to leave the hotel entirely and a new place to stay.
There is not one thing that was good or safe about this hotel.

2/10

Poor

25 Nov 2023

Jerrid

This property is listed as a 8.8 rating but it is not located in a safe part of town and is a location that houses transients. My friend traveling with me was completely mortified that the rooms appeared dirty and lacked standard security.

Leisure Family

2/10

Poor

22 Nov 2023

Eric

Upon entering the room, the tv would not turn on. I noticed there was no curtains, shower curtain, and no towel to take a bath.
I saw there was a dead spider on the floor on the bathroom.
I had to put a shoulder into the door to open it because it was not square.

Business

2/10

Poor

21 Nov 2023

James

No one was around after 10pm to check us in for over an hour trying to call the number but it says to leave a message and message is full. Terrible place.

Leisure Family

2/10

Poor

30 Oct 2023

Tommie

The rooms and and had horrible smell the worst

Friends_and_family Family

2/10

Poor

22 Oct 2023

Shelly

Couldn’t even get into room, kept getting code wrong, then on the third try, they gave us a key to someone else’s room. While I’m waiting on my husband to run and down to try and get keys, I’m watching a cockroach crawling on the door. They refused to give us a refund so we went elsewhere. Terrible experience and rude staff

Leisure Partner

2/10

Poor

15 Oct 2023

Deon

Someone took power cord to TV. Uncomfortable platform bed. Sketchy people walking around

Business Self

2/10

Poor

01 Oct 2023

Stacy

Very small bed. No curtains on window. No chair or sofa. No bedspread. Two pillows only. Parking lot felt very unsafe. Receptionist was outside visiting instead of inside. Bedsheets we’re stained.

Leisure Partner

10/10

Exceptional

30 Sep 2023

pennie

Nice quiet hotel

Leisure Partner

4/10

Poor

23 Sep 2023

Joseph

Furniture was broken
No hot water in shower
Tv remote was missing
A/C did not cool well
Only good thing was it was a cheap last minute booking

10/10

Exceptional

14 Sep 2023

Verified traveler

10/10

We planned a weekend getaway, and last minute had to change hotels. Reservation was quick, and helpful!

Partner

6/10

Pleasant

12 Sep 2023

Cynthia

front of kitchen refrigerator had rust markings and spots over the entire front. Had a range hood but completely disconnected, even the light switch was pulled out. Lack of coffee maker, paper cups, ice bucket or bathroom essentials. Had to go to front desk to obtain towels. Side doors to property had broken locks which left it unsecured. Property looked nice but once inside looks worn out.

Leisure Pet

4/10

Poor

04 Sep 2023

Jose Luis

Nothing I check in went to the room later check out didn't even spend the night.

Leisure Partner

2/10

Poor

21 Aug 2023

Madison

Didn’t get to stay there but paid for 3 nights , which were not refunded. The front desk was very unprofessional at helping me resolve the issue. Over all no communication whatsoever. Manager and staff had different excuses as to why the money could not be refunded on site.

Friends_and_family Family

4/10

Poor

19 Aug 2023

Laurel

Pulling up after 11pm there were people outside laying on the sidewalks, smoking pot, playing very loud music. The room was clean enough but every surface was sticky. There was hardly any water pressure. The soap was used. There is not a breakfast. We saw a few cockroaches. I was glad the steel bed frame, with a one mattress, had a mattress cover to keep out bed bugs.

Leisure Partner

2/10

Poor

04 Aug 2023

Jb

I felt completely unsafe when checking in, the property had people having out side that were not staying there- just having around.. Some people laying on the sidewalk. There were big crates inside the lobby. It was dirty and disgusting. I went to check out n and walked right back out!

Partner