Best Western Plus Executive Hotel & Suites

8/10

Excellent

19 May 2026

Deborah

Breakfast was not good. Sausage was like rubber. I wasn't sure it was real meat.Cold cereal was bland. I only tried it 1 day. I had to gi out and purchase Breakfast.

Self

2/10

Poor

19 May 2026

Mawufemor

It was bad

2/10

Poor

14 May 2026

Rebecca

We booked three rooms. Upon arrival, one room was fine; the air conditioning in one room didn’t work, and the door to the third room was unlocked and open with the room smelling like marijuana. The manager was unable to move into other rooms or another best western property, so we booked rooms at the embassy suites across the parking lot and checked out. Lots of hassle and stress on college graduation weekend!

Family

4/10

Poor

13 May 2026

Christopher

If you just need a bed and are passing through, I guess it's fine. Skip the breakfast, not edible.

Self

4/10

Poor

11 May 2026

Deborah

Parking was Ok.

Family

2/10

Poor

11 May 2026

Claudia

From the moment you walk in, you can tell this is not a clean hotel. The elevator was constantly dirty and had a bad smell, which already gives a terrible first impression.

After showering, we walked barefoot for just a couple of minutes and had to wash our feet again because of how dirty the floor was.

When it was time to sleep, it got even worse: the sheets smelled bad, the bed was completely sunken on both sides, and the pillows were awful and very uncomfortable. On top of that, there was noise all night, making it impossible to get proper rest.

To make things worse, they don’t provide room cleaning from Thursday to Sunday, and if you need towels, you have to go get them yourself.

I definitely do not recommend this hotel at all.

Family

2/10

Poor

11 May 2026

Jessica

Checked in and clearly had to have been given the most jankiest room there was @ the hotel and ended up checking out early - Expedia called property for my refund and the property refused to give it to me. Didn’t matter they checked me into a room with ZERO air and an a/c unit that was sparking if anything was moved near it. Do not waste your time!!

Self

2/10

Poor

10 May 2026

Brenda

Parking was fine. I didn't eat breakfast

Family

4/10

Poor

10 May 2026

Lawrence

Breakfast hot staff friendly

Self

6/10

Pleasant

09 May 2026

Michael

Homeless man in cafe area

Friends_and_family Family

10/10

Exceptional

05 May 2026

Carlos

👌

Business Friends

4/10

Poor

03 May 2026

Mercedes

First they gave me a room with someone. Secondly I paid for a non smoking room and the room smelled like cigarettes. Then finally they put in a handicap room which I didn't pay for...I was so upset.

6/10

Pleasant

02 May 2026

Kimberly

The room seemed very dirty. It’s as if housekeeping came in, changed sheets, dusted the main spots, and rinsed the bathroom and sink. The linoleum floor had visible spots that were sticky, the corners of the room seemed untouched, and the bathtub could have used a real scrub.

10/10

Exceptional

01 May 2026

Beverly

Receptionist very helpful

Self

8/10

Excellent

30 Apr 2026

Max

Not very clean elevator. Couldn't turn ac down so just shut it off to reduce noise.

Partner

6/10

Pleasant

27 Apr 2026

Teri

Breakfast was good, room layout, was terrible.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Tabatha

The room wasn’t cleaned at all the whole time we were there we were rationed towels only given 2 even though I booked a room for 3 people not once did they ever come in and atleast empty trash and refill toilet paper never have I stayed at a hotel where you had to go down and ask for clean towels and empty your own waste baskets

Family

8/10

Excellent

25 Apr 2026

Carol

Friendly and courteous staff. Clean property. Comfortable rooms.

8/10

Excellent

24 Apr 2026

Jessica

The bathroom could've been cleaner, there was a stain on the first sheet of toilet paper and some strange smudges on the toilet seat. Otherwise it was a pretty average hotel room for the price.

Friends_and_family Friends

6/10

Pleasant

24 Apr 2026

Rosalyn

Breakfast was hot & ready..room was clean, tho not enough towels

Partner

2/10

Poor

22 Apr 2026

John

Property was dirty and run down.

Family_with_children

10/10

Exceptional

22 Apr 2026

Melissa

Not sure why it only got a 3.9. The place was great. Staff was nice, the room was clean and comfortable

Family_with_children

2/10

Poor

20 Apr 2026

Debra

The hotel phone in my room had no wires to connect the phone. We had no phone and if any emergency, thank god I had my cell phone.
Then we had no towels and the staff asked me to “bring down the dirty towels for them to wash”. Unbelievable. This happened twice with (no clean towels).

Family_with_children

6/10

Pleasant

20 Apr 2026

Heather

The 3 nights we stayed they never came to clean our room, there was no vent in the bathroom

Friends_and_family Family

4/10

Poor

18 Apr 2026

Paula

Refrigerator wasn't on.
Black out shade didn't work.
No privacy do not disturb hangers.
Dirty bathroom.
Coffee tasted medicinal. Awful.
Do not recommend.

Friends_and_family Friends

8/10

Excellent

18 Apr 2026

SADATH HUSSAIN

Room was clean but it’s old need some renovation.
Staff at front desk was okay
Wifi is good
Breakfast was okay, mostly unhealthy food. Lot of sugary food.

Family_with_children

6/10

Pleasant

14 Apr 2026

John

A bit run down but ok for the price paid.

Friends

8/10

Excellent

12 Apr 2026

sathiesh

Break fast was good. Parking was convenient. Staff was friendly and room was neat.

Friends_and_family Family

2/10

Poor

12 Apr 2026

Carlos

Not good

Friends

10/10

Exceptional

10 Apr 2026

Chidiebere

Breakfast is good. Parking is safe.

Family_with_children

2/10

Poor

09 Apr 2026

Lucille

We found mold in three areas within the room. I took pictures of it. Pointed it out the next morning at checkout but the person on staff dud not seem bothered by it and we left. We just

8/10

Excellent

08 Apr 2026

Rob

Yes

Business

10/10

Exceptional

07 Apr 2026

Jason

Clean room easy parking.

8/10

Excellent

05 Apr 2026

Cheryl

Breakfast was decent. Elevators a little slow. WiFi movies could have been better. Front desk service was friendly. Location was good. Hallway smelled a little stale but otherwise budget friendly. Beds were clean and comfortable.

6/10

Pleasant

04 Apr 2026

Aneta

The rooms are clean. Everything else needs updating and cleaning. The breakfast was not good.

Family_with_children

2/10

Poor

04 Apr 2026

Shira

The hotel staff upon arrival were not friendly. Hotel seemed very dirty. Trash cans outside and in lobby were full. The room felt dirty and smelled of a strong smell. The bathroom floor was dirty and some mold in shower. The hallway outside of our room smelled like cigarettes but we were on a non smoking room. Overall would not recommend. This hotel needs a complete renovation.

2/10

Poor

04 Apr 2026

Ciara

Would not recommend or stay here again.

Family_with_children

6/10

Pleasant

03 Apr 2026

Robert

Only one elevator worked in building, waiting for elevator took 5-7minutes every trip.
Breakfast area was open 6:30-9:30; but the staff stopped replenishing food at 8:50, both mornings. By 9:10 no bagels, bread, pancake mix, eggs, sausage or fruit was available.

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Tanya

Stood 3 nights. Room was clean. Bed comfy. Nice quiet hotel. Staff was nice. Only negative thing was only 1 elevator working so it was long waiting period to get on the elevator.

Partner

4/10

Poor

02 Apr 2026

Andres

The air condition was broken. Plus I found a few insect in the room.

Self

4/10

Poor

30 Mar 2026

Paul

You can’t find a please, thank you, or a clean towel in this place. Hand towels in the room had stains on them, metal lamps rusted, human hairballs, and sheet rock dust on the floor from a wall scrape as further proof that they BARELY clean the floors in between stays. I left a jacket in the room called back four hours after check out and they ‘threw it out’ already.
I would say if you get what you pay for, but this was closely priced to other hotels. I’ve stayed at in the area and definitely on the bottom of

4/10

Poor

30 Mar 2026

Sami

Room was filthy....the floors have not been cleaned in who knows how long. I went to shower, put on fresh socks and they turned black after walking around for even a second. The toliet paper roll was falling off of the wall in the bathroom. The sink had finger prints all over it. The reviews seemed back and forth, I won't be coming back.

Self

2/10

Poor

29 Mar 2026

April

Room was in terrible condition. Floors were ripped up, paint was peeling off the walls, tried to get towels and they told me they had none. No one was ever at the front desk or answering the phone. They also don’t offer housekeeping on the weekends. Our toilet stopped working and instead of coming to fix it they handed my husband a plunger and told him to try that. Do not recommend this hotel.

Family_with_children

6/10

Pleasant

29 Mar 2026

colleen

Area is safe, hotel was OK. Definitely an old property that they have put some effort into such as new floors and furniture, but old stained carpets i the hall. Only 1 working elevator which was extremely slow. Gym did not require a key card for entry, so young children were coming in and playing on the machines without any supervision. Limited breakfast options. Peeling paint in the bathroom and pink mildew on the shower head.

Friends_and_family Family

6/10

Pleasant

27 Mar 2026

Paul

Location was Ok
Hotel is dated not up to the standards of Hamptons or Holiday Inns Express hotels.

Partner

4/10

Poor

26 Mar 2026

Jeanette

Breakfast selection was poor. Ac was great

Family_with_children

4/10

Poor

23 Mar 2026

Taeko

Unfortunately, we found a dead bug on the bed.

Family_with_children

10/10

Exceptional

23 Mar 2026

Sheila

Friendly staff room just as described nice pillows, and the breakfast was great

6/10

Pleasant

23 Mar 2026

James

Pictures made the property look better than what it was.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Gayle A

I saw the washer and dryer near my room but didn't need it. The room was clean.

Partner

2/10

Poor

22 Mar 2026

Carrie

I had no hot water until the morning that i checked out of the hotel. I checked out a day early it was so bad. Also, my bed had crumbs in it like someone was eating in it.

Family

8/10

Excellent

22 Mar 2026

Aydehn

Idk

6/10

Pleasant

22 Mar 2026

Andie

The floor of the room was disgusting and tracked brown grime all over the place. Looks as if floor had not been cleaned for a very long time

Partner

4/10

Poor

20 Mar 2026

Phillip

The rooms and halls were not very clean. Hair on the shower wall, years worth of dust on the cords right where you lay your head to sleep, trash on floor in halls. Also bad odor in halls.

6/10

Pleasant

20 Mar 2026

David

Our room was adequate. The heating unit worked very well and relatively quietly. The flooring was in disrepair with several boards loose and chipped. The water temperature for showering was only lukewarm. The bathroom sink stopper did not work, There was no hair dryer. The breakfast was disappointing. It closed at 9:30, and we arrived at 8:45. Two of the main items were no longer available [sausage and biscuits]. There was much trash along the parking lot curbs. Based on our stay, the Hotels.com rating is too high.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Felix

The hotel was average, stuff were always there to attend to us. Breakfast could’ve been better

Family_with_children

10/10

Exceptional

15 Mar 2026

Charles

Yesss

10/10

Exceptional

15 Mar 2026

Tinisa

Great location! Smooth check in process! Would definitely stay there again!

Self

10/10

Exceptional

13 Mar 2026

Ronald

For the price it was comfortable and quiet for one night. I was alone and saying that it would be tight quarters for two people. Bathroom very small with just enough room for a toilet and tub. Room was clean but there was a hairline crack along the tile in the tub area.

8/10

Excellent

12 Mar 2026

Kathi

The gym was ok, there were no free weights and it could use a good cleaning. There were no towels available and I don't think a staff member has been in there for a long time. The staff member at the front desk was not very personable. I booked the room in part because the hotel has a pool but when I arrived they told me it wasn't open. I wish I had known that beforehand, that information should be advertised.

Self

6/10

Pleasant

11 Mar 2026

Marc

Cold showers and plumbing went down.

Self

6/10

Pleasant

11 Mar 2026

Leigh Anne

The staff was very nice, the room was clean, but the air conditioner broke around 9 PM.

10/10

Exceptional

11 Mar 2026

Emily

This is now my go to hotel when in the area for business. Rooms are spacious and comfortable, fitness room is great, breakfast and coffee outstanding.

4/10

Poor

09 Mar 2026

Katlyn

The staff was really non present and not outgoing to talk to. The lobby was not clean and had trash laying around. For a non smoking hotel the whole hotel smelled of smoke. The room was clean enough but the floors had not been deep cleaned and right after the shower walking around my feet were black again and i had to wipe in bed just to be clean to go to sleep. Will not stay here again.

Family_with_children

4/10

Poor

08 Mar 2026

Sarah

We come up for a half marathon race every spring and have stayed at this hotel the last two years (my friend the last 3). We’re pretty low maintenance and really just need a clean quiet place to sleep and shower. Last year this hotel was perfect for that. Unfortunately this year not so much. I don’t know if they’re in a transition with cleaning crew but it was pretty gross. The lobby floor was filthy and sticky and others checking in were quickly coming back to the desk because they were being sent to rooms that hadn’t been cleaned. Our room was made up but dirty. Dirty towels were left in the closet. There was trash and stains on the floor where previous guests had spilled something. The bedding also had stains on it. There was a dead bug on the ceiling and the vents in the bathroom were filthy. On top of that there were loud guests running around slamming doors and talking loudly past midnight. The staff was polite and nice but I will look for alternative options if we come back for the same race in future years.

Friends_and_family Friends

6/10

Pleasant

08 Mar 2026

Pedro

Clean rooms

2/10

Poor

08 Mar 2026

Janet

No housekeeping for one full week. I had to empty my trash and pass it over the front desk to the clerk regularly. I was behind a client complaining dirty condom was on the floor. Disgusting place

10/10

Exceptional

06 Mar 2026

Troy

Nice

2/10

Poor

04 Mar 2026

Francisco Javier Guerrero

Breakfast its literally frozen eggs in a biscuit with coffee… and their staff isn’t help full at all

Self

10/10

Exceptional

03 Mar 2026

Joseph

Place was very clean, room was luxurious with plenty of space, I felt like I hit a jackpot. Unfortunately, there was a limit on nearby restaurants, but that's not the hotel's fault. When I turned on the tv, it couldn't provide me with any channel info so that didn't help me figure out what to watch, but as I had my laptop and tablet, that didn't matter

Self

6/10

Pleasant

02 Mar 2026

Rebekah

The main hallway carpet was filthy. Looked like it had not been vacuumed in quite awhile. From gummy bears to tooth pick-floss… the front desk gentleman was not welcoming or friendly in the least. He acted like he wanted to be anywhere other than there. There was no coffee maker in the room although there were K-Cups set out. I moved the chaise lounge to get to an outlet and when I did I found plastic rose petals (not mine) under it so I guess the rooms aren’t swept/vacuumed either. Breakfast was an absolute joke. Mystery meat sausage links, weird looking “eggs”, yogurt from a dispenser… no thanks. Very little bread options (no bagels) and everything just seemed gross. I’d rather of stayed at a quality inn or comfort inn for around the same price.

Partner

6/10

Pleasant

01 Mar 2026

Timothy

Cleanliness. Halls were a pigsty. Room could ha e been cleaer. Very basic. Not a PLUS

4/10

Poor

01 Mar 2026

Nayan

Curtains and blinds could not be closed.
Person at the front desk said that there is no room service on Friday, Saturday and Sunday which is unacceptable and hard to believe. We were told that it would cost them extra money. We were not told clearly if it was a corporate policy or just local policy for this particular motel.

6/10

Pleasant

01 Mar 2026

Jinhee

Room was not clean. Heater malfunctioned

10/10

Exceptional

27 Feb 2026

Christian

Loved the stay at this hotel! Staff was very professional, room was very clean, loved how close it was to many restaurants and grocery stores, and also the breakfast was too. 10/10

Family

10/10

Exceptional

25 Feb 2026

Latoyia

All of the above… Clean room great service nice breakfast… quite relaxing

10/10

Exceptional

24 Feb 2026

Jacqueline

Room was dusty, very dusty, the tissue box plastic cover shows months or years of dust stock on it. Bathtub had mold on the calked area that could have easily been clean with a good scrub and cleaner (like bleach for example) it just needs some attention.

Family_with_children

4/10

Poor

23 Feb 2026

FRANLYN

The room was okay, staff and breakfast was lacking, gym didn't have towels. Water never got hot just lukewarm.

2/10

Poor

22 Feb 2026

Ian

Incidental fee was way too much

10/10

Exceptional

22 Feb 2026

Charles

Excellent 👍

Self

10/10

Exceptional

22 Feb 2026

Charles

Awesome 👍

Self

4/10

Poor

21 Feb 2026

Annamaria

The room was decent overall, but I did notice quite a bit of wear and tear that could use some attention. The woman who checked us in was friendly and welcoming, which made a great first impression. However, when I went downstairs to get an additional key, the new staff member did not make eye contact and acted annoyed, which was disappointing.
The location of the hotel was not what I had anticipated, as it is surrounded by car dealerships, which made the area feel less inviting. Additionally, I felt somewhat uneasy about the ambiance and the behavior of some individuals both outside and within the hotel, leading me to prevent my 16-year-old daughter from using the gym.
While I understand this hotel isn't a five-star establishment, I expected a sense of safety and comfort that was lacking. I would rate my experience 2 stars; however, I want to emphasize that the warm welcome from the check-in staff stood out positively amidst the challenges. If improvements are made regarding security and the condition of the facilities, I believe the hotel could greatly enhance its guests' experience.

Family_with_children

8/10

Excellent

21 Feb 2026

Melissa

Staff was great at the front desk. The sheets could have been cleaner but overall great stay for the price

6/10

Pleasant

18 Feb 2026

Nicole

Room was ok- not too clean. Kept finding hairs near the phone, on the bed. In the bathroom. Bathroom was extremely small. Breakfast was fine. Staff was very nice

Family

10/10

Exceptional

17 Feb 2026

Pingy

Clean and good. Very happy

4/10

Poor

16 Feb 2026

Linda

We got to hotel an hour earlier than planned. Front desk said we had to wait until 3 oclock. There 5 other guests in the same predicament, waiting to check-in.
Room was a handicapped room, did not request it, #136. It took 20 minutes to get hot water for shower. Waste of energy. 2 towels and 2 washcloths. No hand towels.
Breakfast in morning was not up to usual standards.
We have stayed here numerous times. Will rethink whether we stay here again.

Leisure Partner

10/10

Exceptional

13 Feb 2026

August

Awesome but the lights going off n on in the room

8/10

Excellent

13 Feb 2026

Kelsey

clean room, nice staff, and good breakfast

Leisure Partner

6/10

Pleasant

12 Feb 2026

Laura

The room was small but good and expected. The floors weren’t the cleanest, but everything else was as expected. Also, the water pressure wasn’t very strong.

The included breakfast was really good and the staff were friendly.

Leisure Partner

4/10

Poor

11 Feb 2026

Jurnee

The room was overall dirty. floors were sticky and not thoroughly cleaned. breakfast was not so good and light was flickering in the breakfast area.

Business_and_leisure Family

6/10

Pleasant

11 Feb 2026

Nonya

Carpet in hallway was bumpy. It needs replacing. I thought my run door had closed completely when we left out for the day. When I returned it had not closed completely. Lucky no one notice.

Business_and_leisure Family

10/10

Exceptional

10 Feb 2026

Sharon

yes everything was great.

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

shelley

Everything was to perfection

Leisure Partner

2/10

Poor

09 Feb 2026

Mary C

The hotel is in major need of an upgrade. While the front desk staff was friendly the hotel was dirty and smelled bad. We didn't even stay the night...forfieted our money and went to a different hotel.

Leisure Family

10/10

Exceptional

05 Feb 2026

Sharon

Everything was great, staff, room, and breakfast was wonderful. It was very clean and comfortable.

Self

8/10

Excellent

04 Feb 2026

Joey

The night staff member was wonderful! She made a point to make everyone feel welcome.
The hotel is falling apart, but my room was clean and adequate. The common areas were dirty.

Business

10/10

Exceptional

30 Jan 2026

Charles

Yes

Leisure Self

10/10

Exceptional

30 Jan 2026

Charles

Excellent property