Best Western Plus Executive Hotel & Suites

10/10

Exceptional

13 Mar 2026

Ronald

For the price it was comfortable and quiet for one night. I was alone and saying that it would be tight quarters for two people. Bathroom very small with just enough room for a toilet and tub. Room was clean but there was a hairline crack along the tile in the tub area.

8/10

Excellent

12 Mar 2026

Kathi

The gym was ok, there were no free weights and it could use a good cleaning. There were no towels available and I don't think a staff member has been in there for a long time. The staff member at the front desk was not very personable. I booked the room in part because the hotel has a pool but when I arrived they told me it wasn't open. I wish I had known that beforehand, that information should be advertised.

Self

6/10

Pleasant

11 Mar 2026

Marc

Cold showers and plumbing went down.

Self

6/10

Pleasant

11 Mar 2026

Leigh Anne

The staff was very nice, the room was clean, but the air conditioner broke around 9 PM.

10/10

Exceptional

11 Mar 2026

Emily

This is now my go to hotel when in the area for business. Rooms are spacious and comfortable, fitness room is great, breakfast and coffee outstanding.

4/10

Poor

09 Mar 2026

Katlyn

The staff was really non present and not outgoing to talk to. The lobby was not clean and had trash laying around. For a non smoking hotel the whole hotel smelled of smoke. The room was clean enough but the floors had not been deep cleaned and right after the shower walking around my feet were black again and i had to wipe in bed just to be clean to go to sleep. Will not stay here again.

Family_with_children

4/10

Poor

08 Mar 2026

Sarah

We come up for a half marathon race every spring and have stayed at this hotel the last two years (my friend the last 3). We’re pretty low maintenance and really just need a clean quiet place to sleep and shower. Last year this hotel was perfect for that. Unfortunately this year not so much. I don’t know if they’re in a transition with cleaning crew but it was pretty gross. The lobby floor was filthy and sticky and others checking in were quickly coming back to the desk because they were being sent to rooms that hadn’t been cleaned. Our room was made up but dirty. Dirty towels were left in the closet. There was trash and stains on the floor where previous guests had spilled something. The bedding also had stains on it. There was a dead bug on the ceiling and the vents in the bathroom were filthy. On top of that there were loud guests running around slamming doors and talking loudly past midnight. The staff was polite and nice but I will look for alternative options if we come back for the same race in future years.

Friends_and_family Friends

6/10

Pleasant

08 Mar 2026

Pedro

Clean rooms

2/10

Poor

08 Mar 2026

Janet

No housekeeping for one full week. I had to empty my trash and pass it over the front desk to the clerk regularly. I was behind a client complaining dirty condom was on the floor. Disgusting place

10/10

Exceptional

06 Mar 2026

Troy

Nice

2/10

Poor

04 Mar 2026

Francisco Javier Guerrero

Breakfast its literally frozen eggs in a biscuit with coffee… and their staff isn’t help full at all

Self

10/10

Exceptional

03 Mar 2026

Joseph

Place was very clean, room was luxurious with plenty of space, I felt like I hit a jackpot. Unfortunately, there was a limit on nearby restaurants, but that's not the hotel's fault. When I turned on the tv, it couldn't provide me with any channel info so that didn't help me figure out what to watch, but as I had my laptop and tablet, that didn't matter

Self

6/10

Pleasant

02 Mar 2026

Rebekah

The main hallway carpet was filthy. Looked like it had not been vacuumed in quite awhile. From gummy bears to tooth pick-floss… the front desk gentleman was not welcoming or friendly in the least. He acted like he wanted to be anywhere other than there. There was no coffee maker in the room although there were K-Cups set out. I moved the chaise lounge to get to an outlet and when I did I found plastic rose petals (not mine) under it so I guess the rooms aren’t swept/vacuumed either. Breakfast was an absolute joke. Mystery meat sausage links, weird looking “eggs”, yogurt from a dispenser… no thanks. Very little bread options (no bagels) and everything just seemed gross. I’d rather of stayed at a quality inn or comfort inn for around the same price.

Partner

6/10

Pleasant

01 Mar 2026

Timothy

Cleanliness. Halls were a pigsty. Room could ha e been cleaer. Very basic. Not a PLUS

4/10

Poor

01 Mar 2026

Nayan

Curtains and blinds could not be closed.
Person at the front desk said that there is no room service on Friday, Saturday and Sunday which is unacceptable and hard to believe. We were told that it would cost them extra money. We were not told clearly if it was a corporate policy or just local policy for this particular motel.

6/10

Pleasant

01 Mar 2026

Jinhee

Room was not clean. Heater malfunctioned

10/10

Exceptional

27 Feb 2026

Christian

Loved the stay at this hotel! Staff was very professional, room was very clean, loved how close it was to many restaurants and grocery stores, and also the breakfast was too. 10/10

Family

10/10

Exceptional

25 Feb 2026

Latoyia

All of the above… Clean room great service nice breakfast… quite relaxing

10/10

Exceptional

24 Feb 2026

Jacqueline

Room was dusty, very dusty, the tissue box plastic cover shows months or years of dust stock on it. Bathtub had mold on the calked area that could have easily been clean with a good scrub and cleaner (like bleach for example) it just needs some attention.

Family_with_children

4/10

Poor

23 Feb 2026

FRANLYN

The room was okay, staff and breakfast was lacking, gym didn't have towels. Water never got hot just lukewarm.

2/10

Poor

22 Feb 2026

Ian

Incidental fee was way too much

10/10

Exceptional

22 Feb 2026

Charles

Excellent 👍

Self

10/10

Exceptional

22 Feb 2026

Charles

Awesome 👍

Self

4/10

Poor

21 Feb 2026

Annamaria

The room was decent overall, but I did notice quite a bit of wear and tear that could use some attention. The woman who checked us in was friendly and welcoming, which made a great first impression. However, when I went downstairs to get an additional key, the new staff member did not make eye contact and acted annoyed, which was disappointing.
The location of the hotel was not what I had anticipated, as it is surrounded by car dealerships, which made the area feel less inviting. Additionally, I felt somewhat uneasy about the ambiance and the behavior of some individuals both outside and within the hotel, leading me to prevent my 16-year-old daughter from using the gym.
While I understand this hotel isn't a five-star establishment, I expected a sense of safety and comfort that was lacking. I would rate my experience 2 stars; however, I want to emphasize that the warm welcome from the check-in staff stood out positively amidst the challenges. If improvements are made regarding security and the condition of the facilities, I believe the hotel could greatly enhance its guests' experience.

Family_with_children

8/10

Excellent

21 Feb 2026

Melissa

Staff was great at the front desk. The sheets could have been cleaner but overall great stay for the price

6/10

Pleasant

18 Feb 2026

Nicole

Room was ok- not too clean. Kept finding hairs near the phone, on the bed. In the bathroom. Bathroom was extremely small. Breakfast was fine. Staff was very nice

Family

10/10

Exceptional

17 Feb 2026

Pingy

Clean and good. Very happy

4/10

Poor

16 Feb 2026

Linda

We got to hotel an hour earlier than planned. Front desk said we had to wait until 3 oclock. There 5 other guests in the same predicament, waiting to check-in.
Room was a handicapped room, did not request it, #136. It took 20 minutes to get hot water for shower. Waste of energy. 2 towels and 2 washcloths. No hand towels.
Breakfast in morning was not up to usual standards.
We have stayed here numerous times. Will rethink whether we stay here again.

Leisure Partner

10/10

Exceptional

13 Feb 2026

August

Awesome but the lights going off n on in the room

8/10

Excellent

13 Feb 2026

Kelsey

clean room, nice staff, and good breakfast

Leisure Partner

6/10

Pleasant

12 Feb 2026

Laura

The room was small but good and expected. The floors weren’t the cleanest, but everything else was as expected. Also, the water pressure wasn’t very strong.

The included breakfast was really good and the staff were friendly.

Leisure Partner

4/10

Poor

11 Feb 2026

Jurnee

The room was overall dirty. floors were sticky and not thoroughly cleaned. breakfast was not so good and light was flickering in the breakfast area.

Business_and_leisure Family

6/10

Pleasant

11 Feb 2026

Nonya

Carpet in hallway was bumpy. It needs replacing. I thought my run door had closed completely when we left out for the day. When I returned it had not closed completely. Lucky no one notice.

Business_and_leisure Family

10/10

Exceptional

10 Feb 2026

Sharon

yes everything was great.

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

shelley

Everything was to perfection

Leisure Partner

2/10

Poor

09 Feb 2026

Mary C

The hotel is in major need of an upgrade. While the front desk staff was friendly the hotel was dirty and smelled bad. We didn't even stay the night...forfieted our money and went to a different hotel.

Leisure Family

10/10

Exceptional

05 Feb 2026

Sharon

Everything was great, staff, room, and breakfast was wonderful. It was very clean and comfortable.

Self

8/10

Excellent

04 Feb 2026

Joey

The night staff member was wonderful! She made a point to make everyone feel welcome.
The hotel is falling apart, but my room was clean and adequate. The common areas were dirty.

Business

10/10

Exceptional

30 Jan 2026

Charles

Yes

Leisure Self

10/10

Exceptional

30 Jan 2026

Charles

Excellent property

Leisure Self

10/10

Exceptional

30 Jan 2026

Charles

Fantastic stay

Leisure Self

10/10

Exceptional

30 Jan 2026

Charles

Awesome 💯

Leisure Self

4/10

Poor

27 Jan 2026

Christina

Staff was not very accommodating As an essential shift worker, they wouldn’t accommodate a later check out and stated they had no rooms available to extend my stay due the storm. However I went on Expedia and booked another night to be able to stay the next night. They proceeded to say that they never saw the booking and that I needed to reach out to Expedia. I’m thankful for the representative that I spoke to at Expedia for calling the hotel and getting this rectified for me. I then had to speak with the front desk to ensure I wouldn’t have staff knowing on my door and waking me up, and I’m glad I did this as they didn’t link the new booking to my current. Very poor communication and not accommodating.

4/10

Poor

22 Jan 2026

Carl

Things are just not kept up, toaster in the breakfast room, rather than just buying a new cheap toaster, they have two bread slots taped off so you don’t use that side. We had to change rooms, because the smoke alarm was beeping. Our cheap little microwave had a “replacement” glass turn table that didn’t fit for that microwave so made a bunch of noise, I checked it, and sure enough it wasn’t just not put in correctly. The room was not clean. No Shampoos. The staff were kind enough, They just aren’t investing in the place.

10/10

Exceptional

19 Jan 2026

Britney

Friendly staff. Quick and Easy checkin. Room was clean and good for what we needed.

Leisure

6/10

Pleasant

17 Jan 2026

James

Hotel needs renovation.

Business Self

8/10

Excellent

17 Jan 2026

Kelsey

clean room, comfortable bed, and great location

Partner

10/10

Exceptional

15 Jan 2026

Kathleen

Clean and super comfortable beds!
Hot, high pressure showers!
Breakfast ok that particular day.
Friendly staff!
We’d stay there again.

6/10

Pleasant

15 Jan 2026

Jon

The staff was fine, slow check in. Breakfast was about on par with what you would expect. The floors in my room were sticky, fridge was filthy with giant chunk of ice frozen to freezer section, toilet dirty. The walls are paper thin so you can hear everything your neighbors say. The bypass door to connect the adjacent room was locked only by a turnable deadbolt, which can only be imagined in the same on the other side. This made it feel unsafe

Self

6/10

Pleasant

11 Jan 2026

Kathryn

Didn't have breakfast. Ends too early!

Friends_and_family Friends

10/10

Exceptional

09 Jan 2026

Anthony

Clean rooms & great staff.

Self

2/10

Poor

04 Jan 2026

Gretchen

The 1st room was dirty blood on sheets hair in soap dish. Electrical problems lights and wall circuit not functioning. Toilet was filthy withdried up diarrhea all dried up no water in toilet.had to be moved to room 133. Ni hot water. Very dirty frig night clerk had to come and clean had hair in it. Toilet was clogged handed a plungerby mash and we had to unclogg ourselves. Didnt have a tub in this. I have a medical condition that is helped by warm soaks. So...the nught clerk offered to give us another room so we could get hot water. Now mind you. My husband is a left atm amputee and i have llimited strength. No one offeted to help with the moves.we slept in our clothes got little to no sleep as fan did not maje any noise.ater 12 hours of druving we are supposed to be able to take a shower and relax and fall asleep. Hear it is almost 1am and we r wide awake from playing slum hotel rodeo. I have puctures to prove all theese claims

Leisure Partner

10/10

Exceptional

01 Jan 2026

Takiyah

Easy check in, clean room

Friends

2/10

Poor

01 Jan 2026

Felicia

Rooms are super small, my toilet did not work, I was told to plunge myself! I poured soda down the toilet and to my surprise, the toilet ran as if it was going to overflow! Only great thing was the coffee and the guy that checked me in when I arrived!

Family

10/10

Exceptional

31 Dec 2025

Charles

Excellent Staff😀😀

Leisure Self

10/10

Exceptional

26 Dec 2025

Dunall

Yea

Business

10/10

Exceptional

25 Dec 2025

Charles

Fantastic and awesome hotel 😃😃😃

Leisure Self

8/10

Excellent

12 Dec 2025

ken

Clean room! Friendly staff. Great breakfast. Shower water was lukewarm do to fact that handicap bar interfered with faucet handle. This problem needs to be addressed.

Partner

6/10

Pleasant

12 Dec 2025

Deedy

The staff help was good. The room could have been better--we ran out of tissue (Kleenex), I could barely turn around in the bathroom, no clock for a wakeup alarm, the carpet in the hall was torn and frayed in too many places. On the good side, breakfast was very nice. Love the pancake making machine!

Business Family

2/10

Poor

10 Dec 2025

Omar

Hotel didn’t have water very poor stay experience the staff wasn’t helpful atvall

Business

8/10

Excellent

10 Dec 2025

pamela

Clean room and friendly staff

Leisure Partner

10/10

Exceptional

07 Dec 2025

Marvin

Absolutely

10/10

Exceptional

07 Dec 2025

Miranda

The staff was my best experience I met good people there that I will never forget and I will reach out to soon as far as the hotel itself it was out dated for the amount of money they charge upgrade needs to happen asap everything was in working condition no problems at all they will work with you if needed I will return there soon have your pens & papers ready lol luv u all….

Self

4/10

Poor

06 Dec 2025

Kenneth

We spend the night, there was no water for the whole night.
Could not use the bathroom the sink, nothing they claim they're gonna refund me one night

Leisure Partner

8/10

Excellent

03 Dec 2025

Dorren

Staff was very courteous. And the rooms were very clean and they had a good breakfast I would stay here again

Business_and_leisure Self

6/10

Pleasant

01 Dec 2025

Ken SR.

The bathroom was smaller than the reg best western. And always have to ask for more face clothes when you rent a 2 bedroom and communicated there will be 4 people in the room but have to ask for 2more face clothes.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Ari

Clean,nice staff,good breakfast.

8/10

Excellent

30 Nov 2025

Kim Uyen

Clean room. Quiet and easy check-in

Leisure Family

4/10

Poor

29 Nov 2025

Julia

Hotel is so hidden and signless that it is invisible from main road. Had lots of trouble finding it.

Room too crowded with furniture, some of it tattered or askew.

Worst thing: The heating/AC system is extremely loud. Even when it is not in use, the noise from those in neighboring rooms is intrusive.

Leisure Family

10/10

Exceptional

23 Nov 2025

Dennis

Room was very comfortable and clean

Self

8/10

Excellent

20 Nov 2025

Judy

Older hotel. Needs a few updates. Not much interaction with front desk.

Business_and_leisure Family

10/10

Exceptional

11 Nov 2025

Lindsay

The bed was comfy. The breakfast was blah. The room was clean.

Business

10/10

Exceptional

09 Nov 2025

Richard

Always a great stay

Business

4/10

Poor

09 Nov 2025

Michael

The hotel is run down and dirty.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Emily

Nicely renovated rooms. Comfortable

8/10

Excellent

02 Nov 2025

Qian

Comfortable room with good AC. Breakfast is good

10/10

Exceptional

01 Nov 2025

Catrina

Thr room temp was perfect as well as everything else

Leisure Family

8/10

Excellent

31 Oct 2025

Caroline

Room was good. We were happy with cleanliness and condition for the price.

8/10

Excellent

26 Oct 2025

Michel

Was ok.

Friends_and_family Friends

4/10

Poor

23 Oct 2025

Vickie

toilet is too low. Not enough hand rails in the bathroom even handicap room, biscuit hard for 2 days, healthy menu, 2 nights heard someone snoring, radiator made noise in my room and my friend's room,room was clean, had to go to front desk for additional wash cloth, towels, toilet paper, no service for room, I guess I had to ask for room service at least to empty the garbage. Will not return.

Leisure Family

6/10

Pleasant

19 Oct 2025

manojkumar

not good

just ok. not good for the price we paid

Friends_and_family Family

4/10

Poor

18 Oct 2025

Neill

I don’t usually write reviews and am not usually harsh in my feedback but this was probably the least clean hotel I have ever stayed in. There were dirty blinds, peeling wallpaper, rips in the wallpaper but the worst things were the dirty pillow cases and hairs in the bathroom. I’m glad we were only here one night as I would have left earlier otherwise. Had we not checked in late, I would have asked to move rooms. This was a shame as the staff were generally nice (except for the woman at breakfast that was rude). If things are ok and dated, that’s not a problem in a budget hotel but a lack of cleanliness is inexcusable.

Leisure Family

10/10

Exceptional

16 Oct 2025

Lily

Had everything exactly as we needed. Nothing special, but nothing terrible. Just a perfect quick little stay. Also LOVED the espresso machine at the front desk

Leisure Friends

4/10

Poor

15 Oct 2025

Linda

1.Our check in was disappointing. We. Got in a little earlier than planned. Ask to check in, was told by front desk it would be about an hour. We waited in lobby. 10 minutes later someone walked in and was immediately checked in. We went to front desk and got checked in then. If someone else hadn't come in. We would have waited an hour in lobby.
2. Our room was nice, breakfast was sufficient.
3. We couldn't connect to wifi...said too many users. Went to front desk to make them aware. Clerk said no one else has complained. I said I was complaining. No response. We walked away without results.

Leisure Partner

8/10

Excellent

13 Oct 2025

Rajeshri

Clean and comfortable. Good for a one night stay!
Building needs some reno, but overall great for the price paid.

Friends_and_family Family

2/10

Poor

12 Oct 2025

vijay

The hotel is in a very poor condition. The location is good. Easy to find and stay for a night.

10/10

Exceptional

09 Oct 2025

Min

We will stay the hotel for next travel.

8/10

Excellent

09 Oct 2025

Cheryl

Quiet and comfortable!

Friends_and_family Friends

8/10

Excellent

08 Oct 2025

maria

parking was easy

Leisure Family

10/10

Exceptional

04 Oct 2025

Raymond

Very nice room with plenty of lighting, A/C was awesome and bed was very comfy and desk employees were very friendly ✔️✔️✔️✍️

Self

6/10

Pleasant

22 Sep 2025

Katrice

Breakfast the first morning was good with many options. The second morning wasnt that great. The bathroom was very small and the AC wouldnt cool off the room below 75 degrees.

Partner

4/10

Poor

21 Sep 2025

Charles

NO HOT WATER !!

We had no hot water at all. We had been to a University of Richmond football game, where we got soaked wet in a thunderstorm. We were cold and wet by the time we arrived. We both wanted to take a hot shower. No hot water !!!
That evening or the next morning.

Partner

6/10

Pleasant

12 Sep 2025

Robert

Breakfast service was good. Front desk staff was good, Room was quiet enough but floor was sticky and wiping it with a towel brought up alot of dirt. The elevators could use a good cleaning.. Sink plug in my room did not work. HVAC grille was smashed (cosmetic issue only), Only one ice machine working and was not notified so had to visit them all before finding a working one.

4/10

Poor

11 Sep 2025

Terri

Room was not up to my standard of cleanliness. Hair in the shower and refrigerator. Dust everywhere - in the corners, on the refrigerator, around the bed. The AC unit was so dirty and old. Hallways looked unkept and only one elevator working.

Leisure Self

10/10

Exceptional

11 Sep 2025

Raymond

Everything

Leisure

6/10

Pleasant

10 Sep 2025

Aminata

it was a cool stay bed was a bit hard and uncomfortable to sleep in was okay could be better tho!

Business Self

6/10

Pleasant

06 Sep 2025

Valerie

Acceptable, but not what I had hoped for

I was disappointed in the room because it was small, the bathroom was very small, and the shower head was low. The sink was outside the bathroom; the flooring had a large water damaged area (laminate floor). There was a rickety desk on wheels, and a very uncomfortable desk chair right in front of the TV. On the plus side, I liked the bed spread although it had a few stains on it. Also there are many places to plug in and charge your electronic items.

8/10

Excellent

03 Sep 2025

Mary

👍

6/10

Pleasant

31 Aug 2025

Verified traveler

Just okay!

The beds were comfortable but there was a good amount of mold in the shower and the fridge was dirty. Worked for what we needed but we probably wouldn't stay here again.

Friends_and_family Family

10/10

Exceptional

28 Aug 2025

Eric

We enjoyed our stay here. Very reasonable rates. Convenient location in light of the fact that our car had broken down and we had to Uber it over here. Olive Garden and Starbucks within walking distance.

Leisure Partner