Name: Grand 5 Hotel & Plaza Sukhumvit Bangkok (SHA +)
Address: 5 Sukhumvit 5 Alley,Khlong Toei Nuea, Bangkok, 10110, TH

8/10

Excellent

28 May 2026

Jamie

I paid a bit more for an upgrade to

10/10

Exceptional

25 Mar 2026

Whitney

Great hotel to stay at with my 6 month old baby. Hotel was clean, plenty of amenities and close to everything like the shopping centre and food outlets. Would stay here again next time I come to BKK

Family_with_children

6/10

Pleasant

24 Mar 2026

Rajat

Breakfast was basic, nothing for Indians.
Very limited and repeated menu survive only on eggs the savior.
Room ac was not good.
Furniture is chopping from everywhere.
Only plus point is location.

Self

8/10

Excellent

17 Mar 2026

Blake

Loved it there

6/10

Pleasant

14 Mar 2026

Kian Soon

Old but clean. Near to Nana BTS. Bustling surrounding.

Friends

2/10

Poor

13 Mar 2026

Ricky

Staff so rude

8/10

Excellent

10 Mar 2026

Jalal

Good location, plenty of rest and shopping nearby

10/10

Exceptional

02 Mar 2026

Stephen

The staff and the management at this hotel were exceptionally helpful. I need to scan and submit some travel documents which they helped me within 1 hour and also free of charge.

The hotel rooms were immaculately clean and the location was perfect near to many shops and restaurants.

My rating of this hotel is AAA+

10/10

Exceptional

28 Feb 2026

Rumi

Beautiful place and everything is close

6/10

Pleasant

11 Feb 2026

Jeaninne

Excellent location, room was good, some work needed in the hallways leading to the room..I would stay again.

Leisure Partner

6/10

Pleasant

09 Feb 2026

Christopher A

Nothing outstanding about this hotel. If your looking for a place to lay your head while visiting. Good place. Being American, the breakfast buffet was not friendly to my pallet. Very few options. You will also be smack dab in the middle of the Al Jazera area. LoL. Totally safe but be prepared.

4/10

Poor

06 Feb 2026

David

I was there 6 days and 5 with no WiFi. The staff was apathetic and even told me sarcastically the “department of WiFi” was working on it. Every day it was going to be the next day. The room is also advertised as soundproofed. That’s a joke. Every sound in the hallways (and it was constant) reverberated through the room. When I showered, the water flooded the adjacent toilet area. I reported it to the front desk and someone came to check. He put
The shower head directly on top of the drain and it drained fine. I tried to explain to him that the issue was when water was all over the floor it didn’t drain, it went into the other area. Just
Like the WiFi, no resolution. Housekeeping did end up putting a towel between the areas which reduced the water by 30%. The actual Towels and bedding need to be refreshed I had to avoid getting them too close to my face or the smell would convince me they weren’t clean. Overall I was very disappointed with this hotel. Advertised as 4 stars but doesn’t rate 2. I do want to commend the young lady working the desk. She tried to be helpful and was friendly. I don’t know who manages this hotel but they should visit and look at it through the eyes of a guest. To advertise WiFi and soundproof rooms when there was no effort to provide either is deceptive. The WiFi WAS working for the hotel office and security. I could see it when I tried to access it. I’m guessing they turn off guest access to save money?

Self

6/10

Pleasant

04 Feb 2026

Chelsea

Room was in ok condition few marks on the glass and stain on the bed.
Area was ok! I should have done my research a little bit more. I only stayed one night so it served a purpose wouldn’t want to stay here any longer

8/10

Excellent

02 Feb 2026

Kerryn

Lovely staff. Room cleaned every day with sheet change. Only negative was Glass/mirrors/windows not cleaned properly——hand prints and smudge marks. Rooms larger& comfortable

10/10

Exceptional

06 Jan 2026

GEORGE

work the money, the location is the best

Business_and_leisure Partner

4/10

Poor

10 Dec 2025

Fady

The staff is ready again. Property poorly maintained

8/10

Excellent

10 Oct 2025

Zachary

Staff were really good . The price was definitely worth it for the room. It is in a really busy part of town. Great party area.

Leisure Self

2/10

Poor

23 Jun 2025

Verified traveler

Slum area

The area around the hotel was third world. Felt unsafe every time we walked out the front door, got followed by a creepy man who was definitely trying to snatch my wife's purse. Breakfast was very poor and the room was below standard for a city hotel. Would not recommend this hotel for females & westerners.

Partner

2/10

Poor

12 Jun 2025

Steven

DO NOT TRUST LASTMINUTE.COM - Misleading Listings, No Accountability

We booked Grand 5 Hotel & Plaza Sukhumvit via Lastminute.com on June 3, 2025. The listing promised a clean, 4-star hotel, ideal for our urgent medical trip.

What we arrived just after midnight it was shocking:

The “family connecting rooms” were filthy, damaged, and stank of cigarette smoke - despite being listed as non-smoking. The damp, musty air from poorly maintained A/C was hazardous for my wife, who has respiratory issues.

We were shown another room, but it was just as bad. The receptionist said these were the “best rooms” available - and the rest were smoking floors.

My unwell wife left by tuk-tuk to search Bangkok for a clean hotel and finally found one at 3am. She paid out of pocket while my two sons and I sat stranded in the dirty lobby for hours.

We contacted Lastminute.com the next day. They said they’d reach out to the hotel. Days later, they told us the manager had refused a refund. Their final message? “We tried, the manager said no.”

Lastminute misrepresented this property, failed to vet its quality, and ignored all follow-up complaints. Their handling of this serious matter - involving health risks - was evasive, dismissive, and disgraceful. We are now proceeding with formal complaints through Consumer Protection WA, the OAIC, and a chargeback with our bank.

10/10

Exceptional

26 May 2025

JASON

Great hotel and staff

I stay there every time I go to Bangkok awesome hotel very centralized to everything that I needed… great staff… excellent housekeeping staff rooms are super clean. Showers are the best in Bangkok… very happy overall and they also have a grocery store on the first floor… 5 stars for me for the money…

2/10

Poor

30 Apr 2025

Christopher

The hotel itself was okay for location . The manager was a complete DH All he wanted to do was scamming money off all customers. I paid for a grand deluxe and got a room with no view . I was also on my way to the airport and 5 mins into my taxi ride and realised that i left 1000 Aussie in my room safe . Within 5 minutes of returning to hotel they had the safe open and $150 Aussie had been taken . Im reporting to police. Never again worst service experienced in 30 years of travel .

Leisure Self

8/10

Excellent

18 Apr 2025

Dewara

Great staff, good room, brekafast below avarage

Leisure Self

10/10

Exceptional

07 Apr 2025

Stephen

A great place

Leisure Self

10/10

Exceptional

31 Mar 2025

JEREMY

Conveniently located. Very nice amenities. Very friendly staff.

Leisure Self

6/10

Pleasant

11 Mar 2025

Michael

It was OK

As the title reads, it was OK.
Location - very close to Nana Plaza, so if you want a red light district 2 blocks away, I guess it's good. Not much in the way of Thai food in the immediate area, but lots of Turkish restaurants and shops.
Air conditioning was super sketchy. It was set at 17 but the temp was at 28. Asked for someone to fix it, and they sent someone to set the temp to 10. Got back to the room, and the temp was 11. Reset the temp to 17, woke up in the middle of the night to 28 degrees again. Basically, it worked some of the time, but odds are you were freezing or melting at the air conditioner's discretion.
Lots of taxis and tuk tuks outside the hotel, but if you're trying to use Bolt or Grab, directions send the driver to the other side of the busy road. The nearest place to walk across the road is about a block in either direction, so most won't wait for you. And for a car to turn around, is a few blocks on a very busy road. So, many times the car service would just cancel on you. If you're going to Chinatown or the temples it about an hour drive in traffic - and there's always traffic.
I've stayed at worse, I've stayed at better. I wouldn't stay there again.

Self

4/10

Poor

11 Mar 2025

Aniwat

Pictures say it all, this hotel is def. not 4 stars. Very dirty and small. It has questionable stain spots on a table and a small sofa.

Leisure Self

8/10

Excellent

09 Mar 2025

Dr. Albert

Great deal and good location. The area is very loud but the room was quiet. I would stat again if I ever return to Bangkok.

Leisure Self

10/10

Exceptional

27 Feb 2025

Hsing Hwei

Location

10/10

Exceptional

27 Feb 2025

Hsing Hwei

Location! Location!

10/10

Exceptional

10 Feb 2025

Stephen R

Great staff and amazing value room.

Leisure Self

6/10

Pleasant

04 Feb 2025

Anthony

\"Sound proof\" rooms, it was the most noisy stay ive had in Bangkok. Hreat location, terrible noise

Leisure Self

10/10

Exceptional

12 Jan 2025

Shaheryar

“May” at the front desk was exceptional. The entire staff at the hotel is very friendly and forthcoming to help. Hoteldoesnt have pool or a gym. But other than that it’s in the hustling part of the city with Arabic food every where.

Self

8/10

Excellent

05 Jan 2025

Steve

great stay

Leisure Partner

6/10

Pleasant

28 Dec 2024

Amani

It’s was really bad smell the first room they gave me.
I reserved for superior king room, I end up changing my room to deluxe room which was available with out any credit to me. I finally change my hotel to something better. Rating is over rated for this hotel. It should only 2 star hotel. Security folks aware nice and restaurant server were nice as well. Very horrible breakfast choice of menu, which only target specific ethnic people mainly. I will never stay here off course again and I won’t recommend to anyone with common sense. Over rated

Business_and_leisure Self

8/10

Excellent

08 Dec 2024

Suky

Breakfast not good it’s more for Indian style people Indian breakfast

Leisure Friends

10/10

Exceptional

01 Dec 2024

Eu Kuan Brian

Clean and convenient to move around for food and shopping

Business Self

8/10

Excellent

21 Nov 2024

Craig

Ok

It was OK, unfortunately the smell of cannabis in the hotel in the evening was too much, area was excellent, checkin was simple, it was a last minute booking and for that reason it suited my needs at the time

Self

10/10

Exceptional

17 Nov 2024

chue

Very good hotel

10/10

Exceptional

11 Nov 2024

Stephen

Great hotel

Really nice hotel in great location.

6/10

Pleasant

10 Nov 2024

Kevin

Decent hotel good location great interior Turkish restaurant.

Leisure Self

8/10

Excellent

16 Oct 2024

Ahmed

Everything

10/10

Exceptional

08 May 2024

Milissa

Great hotel, conveniently located with so many

Grand 5 Hotel is a great hotel. Conveniently located with many \"stores\" located in connected area of the hotel. Great for little shopping items, including pharmacy items. Exceptional staff, very helpful and friendly. Clean rooms and area.

Self

10/10

Exceptional

07 May 2024

humoud

القحطاني

فندق جميل جدا وسط المطاعم والمحلات وجميل جدا للعوايل

Friends_and_family Family

6/10

Pleasant

16 Apr 2024

Dustin

This is not a four star hotel as advertised. The breakfast buffet was poor quality. After trying it my first day I chose not to eat at the hotel again. The room was decent but not great. Spa was phenomenal! I would never stay here again. I would spend a little extra money and stay at a more recognized hotel.

Leisure Self

10/10

Exceptional

02 Apr 2024

Lee

Safe, walkable, and friendly. The front desk spoke superb English.

Leisure Self

6/10

Pleasant

27 Mar 2023

mark

This is a great hotel, great location and very clean and comfortable rooms.

The check in and check out staff however are very rude and made the check in and check out difficult.

Leisure Friends

2/10

Poor

24 Mar 2023

adel

لايصلح للعائلات

الشراشف ممزقه الفوط قديمه ومستهلكه داخل الشور بوكس لايوجد مكان لوضع الشامبو

Friends_and_family Family

8/10

Excellent

23 Mar 2023

Patrick

Friendly, convenient, and great experience

Business_and_leisure

8/10

Excellent

14 Mar 2023

dean

The service staff in this hotel are outstanding!

Leisure Self

10/10

Exceptional

26 Feb 2023

Gary

Clean good location for shopping, eating and partying

Business_and_leisure Self

10/10

Exceptional

04 Feb 2023

Oswald

The staff at the grand 5 plaza hotel really care about their guest and the hotel is well organized with security guard on site 24 hrs and house keeping staff really care about the cleanliness of the guest rooms. Overall great experience with this hotel and will book a room here when i return to Thailand..

Leisure Self

8/10

Excellent

25 Jan 2023

Eiven

All good

Leisure Self

6/10

Pleasant

26 Nov 2022

Haider

staff not friendly, and rooms not have sound cancellation

Business_and_leisure Self

10/10

Exceptional

23 Jun 2022

William

The staff is very friendly and accommodating. The rooms are set up nicely. The beds , pillows and linens arevery comfortable.

Business_and_leisure Self

10/10

Exceptional

10 Mar 2020

Mehmet

Recommended

Very nice hotel. Looks pretty new and in good condition. Clean and well managered. Good location and not much noice from outside. Friendly staff. I had a very nice stay there!

Just one thing annoyed me: In the room there were three different types of water bottles. Two types of glass bottles and one type of plastic bottles.

I read the pricelist very carefully twice to make sure which ones were the complimentary ones.

The two types of glass bottles was both listed at the rooms pricelist while the plastic ones were not, so I supposed the plastic ones not listed was complimentary.

However upon checking out I was told that the ones listed at 50 baht at the price list was actually the complimentary ones, and the plastic water bottles I had taken was priced 50 baht each. So I had to pay 100 baht for two small plastic bottles of water which is 7 baht at 7-11.

Business

10/10

Exceptional

17 Feb 2020

Samuel

Very accommodating Room

I had to go to get dental work done so the hotel was very close. Centrally located so i felt i was in a good spot. The stores down stairs were nice and there is a market store very close to buy wayers and snacks. The room was very good and no issues to report. I would stay again for sure.

Friends_and_family Friends

8/10

Excellent

13 Feb 2020

Verified traveler

Have stay 4 - 5 times. Good location, basic amenities. Wifi needs to be upgraded, often cuts off and have to login time and again.

Friends_and_family Family

10/10

Exceptional

04 Feb 2020

RobertChen

Very modern and stylish interior. Shopping plaza in the lobby. Good breakfast

Friends_and_family Family

10/10

Exceptional

16 Jan 2020

Verified traveler

Very good location right in the heart of Bangkok clean and friendly staff very helpful

Leisure Self

2/10

Poor

09 Jan 2020

TA

Noisy

In a. Mall

Lot of traffic

Does not look like a hotel from outside

Leisure Self

8/10

Excellent

02 Jan 2020

Verified traveler

Breakfast improves a lot as I compare with my last visit, does if could shorten check out time will be better

Leisure Friends

8/10

Excellent

23 Dec 2019

Chan

Nice hotel with good location

Location is 3 min walk to NANA BTS. Middle East food all around. Nice bed and relative big room

Friends_and_family Family

8/10

Excellent

23 Dec 2019

Verified traveler

Have stayed several times at this hotel; selected mainly due to very convenient location on Sukhumvit Soi 5. Many restaurants, shops, easy access to BTS Nana Station. 4 year old hotel, so no musty odor or feel, but amenities and room facilities are not plush; just basic as to what hotel can get by at cheapest price to them. Bed and towels are good. Price is also very attractive for what you get.

Leisure Friends

8/10

Excellent

21 Dec 2019

Haitham

Everything is going around you no need to go any where ..

Leisure Family

8/10

Excellent

04 Dec 2019

Verified traveler

Central but not easy to find

Not easy to find though it’s very central but there is one small main door to the shopping center and hotel reception is on first floor.

Self

8/10

Excellent

02 Dec 2019

Verified traveler

Rooms are clean & the location is good just a short walk to BTS station.

Leisure Family

8/10

Excellent

25 Nov 2019

Verified traveler

Bkk hotel

The hotel was fine. The area is heavily middle eastern.....across sukumviet is a bit nicer. Hotel close to good market...2 doors away. Not a bad area but not great either

Friends_and_family Friends

6/10

Pleasant

24 Nov 2019

Verified traveler

noise and reception had trouble with english. no thats it.

Leisure Self

8/10

Excellent

21 Oct 2019

Md. Mohiuddin

All together it was good enough.

Friends_and_family Family

10/10

Exceptional

07 Oct 2019

Frank

Location...loved location.Nice big room and very clean

Business Friends

10/10

Exceptional

02 Oct 2019

Fatemah

Wonderful hotel and location

Friends_and_family Friends

8/10

Excellent

12 Sep 2019

Verified traveler

4 year old hotel, well located on Sukhumvit soi 5, 3 minute walk to
entrance of Nana BTS Station. Room facilitities are OK, look well, but are basic -- paper thin slippers, towels and bathroom thick, amenities like toothbrush etc are passable but give impression the cheapest that hotel can get away with, A/C cold but seem clammy, shower and bathroom facility acceptable.

Business_and_leisure Self

6/10

Pleasant

09 May 2019

Jason

Annoying doors

Personally I like the location, I have stayed here a few times. The thing that I found annoying was when people don’t close their doors a loud beeping goes off and with all the loud rude Indians in the place they don’t care, they stand in the hallway yelling up and down talking to each other but I have found a quiet room and request it when I stay there. Have had that room last 2 times now. So it’s pretty good. If I didn’t get that room I would be annoyed

8/10

Excellent

18 Apr 2019

Verified traveler

I loved the location and price. I didn’t like that they charged me for toll free international calls to the tune of 2100 bat or about $70 us

Leisure Friends

6/10

Pleasant

11 Apr 2019

Verified traveler

It was ok, sliding doors to bathroom was off hinges and wood cover work was poking out and about to fall off.
Staff was noting about extra charges depending on guests count where I felt why am I being told this. I paid for what was listed.

Business Self

8/10

Excellent

02 Mar 2019

PK

Pleasant Hotel.

Comfortable stay. Pleasant staffs. Big size room. Neat & tidy. Near to BTS train station. Great location for Shopping & Eateries.

8/10

Excellent

02 Mar 2019

PK

Great Location

Overall A Pleasant stay. Good location . Convenience for shopping, eateries, bars & much more.

6/10

Pleasant

01 Mar 2019

Verified traveler

Strong cheap perfume smell

There is a very strong cheap perfume smell all over the place.

10/10

Exceptional

21 Feb 2019

Verified traveler

Great location, with a pharmacy open till 2am and a 24th Mcdonald's all within the same building. Short distance to Nana BTS station as well.

Leisure Friends

8/10

Excellent

14 Feb 2019

William

Clean hotel, solid value

Efficiently run, clean, courteous staff, everything is in proper working order. The included breakfast is complete with a fresh omelet bar. In a busy part of town but the sound proofing is sufficient. The neighborhood includes middle eastern themed shops and eateries. About 400 meters to nearest subway station. Good WiFi. I would stay there again.

Partner

10/10

Exceptional

02 Feb 2019

Stevenn

Convenient Hotel at Nana!

Amazing location with walking distance to Nana Station. Comfortable beds with amazing staff. 24-hour food located in the mall downstairs.

8/10

Excellent

29 Jan 2019

HAPPYSTAY

Nice Hotel, good breakfast and decent location. Hotel stafff is acomodative

Leisure Self

4/10

Poor

27 Jan 2019

siu ping

Dirty sheets - nuff said.

Check in staff were not pleasant. The room is fine, but the condition is not the best. I had to ask housekeeping to change the sheets as they were dirty (really dirty - brown spots). Also, the amenities are terrible (shampoo, soap). Bath towels were like a scrub brush. View from my room was an empty rooftop.

4/10

Poor

24 Jan 2019

Horatiu

no alcohol inside

hotel situated near Nana Bts station, but exactly in the arabic area, a very crowdy area. I ordered 2 glasses for champagne from the restaurant and they told me they don't have because is a arabic restaurant and they don't serve alcohol.

Partner

8/10

Excellent

23 Jan 2019

Verified traveler

Good stay

Room was clean and modern. Location convenient when using skytrain. Good value for money.

Partner

8/10

Excellent

01 Jan 2019

Verified traveler

Comfortable hotel in Middle East district

Room is clean and neat, but the air conditioning is noisy in the night throughout our stay. On our last night, the air con auto adjusted to 20 degree in the middle of night and we were not able to set it back to a more comfortable temperature. There are many Middle East eateries around the area and a supermarket next to the hotel; walking distance to Nana BTS; breakfast is decent but seems to cater more to the Middle East/Indian taste. Reception staff very helpful with information. Overall stay is good.

Friends

10/10

Exceptional

21 Dec 2018

Yew

Convenient location next to BTS, night market, and tailor.

6/10

Pleasant

20 Dec 2018

Verified traveler

Overall, it was okay.

8/10

Excellent

19 Dec 2018

Verified traveler

Comfortable in room. Shower was great. Easy to access. I like to go back again

6/10

Pleasant

16 Dec 2018

Verified traveler

Family stay

Very good service, friendly and helpful staff.
Negative point is: from your room you hear really everything (if someone call the lift...), hear very well noise from neighbor rooms (air con, toilets,....).
Located in the heart of Muslim quarter. You won't find Thai food in the direct neighborhoods

Family

8/10

Excellent

10 Dec 2018

Prithivinath

Great place but focused on the middle eastern

Had to pay for breakfast... and also the immediate surroundings mainly caters to the middle eastern tourist.

8/10

Excellent

02 Dec 2018

Leng siong

Staff is friendly and helpful.

Staff manage to contact Grab driver (or Grab) as I lost my wallet in the car. The mobile on Grab cannot reach the driver. Good services provided.

Family

8/10

Excellent

29 Nov 2018

Verified traveler

A couple of technical issues in the room were resolved fairly quuckly. Nothng major.

6/10

Pleasant

28 Nov 2018

Younes

I'ved checked in very late about 2100. So same day I asked for late check out, they gave me only one hour extra for check out (until 1300) they said we can not gave you more because tomorrow we are fully booked. Next day I'ved tried again and they said you have to pay 600 THB and can stay until 1800 so it was not matter of fully booked. Day of arrival reception said that next day we are fully booked and day of check out reception said that you can check out late but you have to pay, so there was a conflict between two receptions.

Family

10/10

Exceptional

27 Nov 2018

keith

This is an awesome, very affordable hotel. Large modern room. Downstairs is a small mall with food, Starbucks, other good shops. I only stayed one night to fill a booking error I made, wish it was longer.

8/10

Excellent

26 Nov 2018

Verified traveler

Value for Money

Location is convenient, close to BTS station and walkable dostance to malls and erawan shrine along the main street. The rooms are good for the price we paid. Will certainly consider Grand 5 hotel for our next trip to bangkok.

Family

10/10

Exceptional

25 Nov 2018

Eric

Good location Arab Street

Always fully booked and expensive, hotel lobby have shops and MacDonald no worry if you are hungry. Guests comes from Middle East and India, hardly any Chinese stay or Westerners. Only book if price falls to US$40 below considering the type of guests.

8/10

Excellent

23 Nov 2018

khee kiat

friendly staff, got upgraded to bigger room nice clean hotel with good location. need to inprove d breakfast

Friends

8/10

Excellent

22 Nov 2018

Leng siong

Nice hotel, except that the air con was a bit noisy from fan while sleeping.

Family

4/10

Poor

21 Nov 2018

Dan

Generally a nice hotel with great staff but be very careful to communicate with them about your security deposit and whether you can bring guests back to your room. I was told 100BHT to bring a guest back but when checking out was then told it was 900BHT. They also charge you for the drinking water in the fridge and will take that off your deposit, most hotels in Thailand provide free drinking water, not this one.