Name: AtEase Phuket Patong
Address: 5/5 Phrabarami Road, Patong, 144, Patong, 83150, TH

8/10

Excellent

30 Jul 2026

Wakaas

Please do add 1 or 2 dishes of Indian breakfast

2/10

Poor

19 Jul 2026

Mohammadreza

This is a joke if you think this hotel is 5 stars.

I saw the positive reviews before booking, but after staying here, I honestly don’t understand them. Either many of those reviews are fake, or the people who wrote them have never stayed at a truly good hotel.

I’m very disappointed with my stay. On the second day, around 3:00 PM, I tried to take a nap, but there was constant loud drilling and construction noise that made it impossible to rest. Then, the next morning, construction started again at 6:00 AM. I called the front desk, and they apologized and said they would stop it. My question is: why was construction allowed to start at 6:00 AM in the first place?

When I checked out, I mentioned the noise to the front desk. Instead of taking my complaint seriously, they denied there had been construction and suggested the noise may have been coming from the gym’s boxing punching bags. I found their response dismissive and the staff came across as very rude.

The room also had a poorly designed air conditioner mounted directly above the bed, blowing freezing cold air straight onto me all night. The control panel wasn’t working, so I couldn’t change the direction of the airflow or adjust it properly.

To make things worse, on the very first morning at breakfast, the staff asked me to leave a review before I had even finished my stay.

Overall, this was a very disappointing experience. Between the construction noise, the uncomfortable room, and the way my concerns were handled,

Self

10/10

Exceptional

11 Jun 2026

Miguel

The staff were very pleasant and helpful. Breakfast was thoroughly enjoyable. Our room was cleaned in a timely manner.

8/10

Excellent

02 Jun 2026

Jenniqua

Overall this hotel was beautiful! Convenient and most of the staff was amazing! The only reason I am giving a 4 Star is because the food was not good. Honestly, neither were the drinks! But, overall safety, comfortability, cleanliness was amazing! The breakfast was not good at all!

Partner

10/10

Exceptional

30 May 2026

SQ

clean environment with very friendly staff

Self

10/10

Exceptional

22 Apr 2026

Dmitry

Was good

Friends

8/10

Excellent

31 Mar 2026

Saood

Breakfast was great

Family

10/10

Exceptional

29 Mar 2026

Phei Zhuin

It was a wonderful stay! All the staffs are very friendly and helpful. The hotel's pool is amazingly beautiful. It has a bit uphill distance from Patong beach but the hotel has free shuttle to bring you to Jungceylon Shopping Centre and Patong Beach. The facilities in the hotel are great, they have everything you need: toothbrush, coffee, snacks, and even a microwave to heat up our 7-11 food!

Friends_and_family Friends

10/10

Exceptional

29 Mar 2026

Davender

Everything was good just only far from beaches

10/10

Exceptional

24 Mar 2026

Laura

Highly recommend this place, it has buffet breakfast, two main pools and pool access rooms. Everything was amazing we came here for our honeymoon and stayed at the property for two weeks. The only downside is if you don’t have a car or bike you need to cab it or you can catch the free shuttle bus which is also amazing. Overall a great place and I’d definitely come back again.

Partner

6/10

Pleasant

10 Mar 2026

Cynthia

The hotel itself is nice, i like the location because its not in the middle of the chaotic part of patong, staff is very friendly and respectful, but the main issue was our room, it was a beautiful room, but the humidity and the smell was unbearable, we did communicate this to the staff but they didn’t change the room, and said they will follow up but didn’t.. unfortunately.
Other than that we liked everything but i wouldn’t stay here again because of the humid smell that really bothered us, i guess it was because our room was located in the lowest block of the hotel.

Partner

10/10

Exceptional

08 Mar 2026

Ismail

Staff was super friendly and helpful when needed. Only downside was the spa was booked up but that’s not their fault; however, the hospitality was incredible. Will be considering staying here during my next Thailand trip.

Partner

10/10

Exceptional

15 Feb 2026

Isaiah

Best room we ever had

Partner

4/10

Poor

15 Feb 2026

Moa

Inget hotell jag skulle rekommendera. Väldigt off läge och du kommer ingenstans utan taxi som kostar minst 300 bath bara för att komma till närmsta butik eller strand. Inget av maten vi beställde var i närheten av god, fick till och med skicka tillbaka min sallad. Frukosten var ok, inget mer än så. Litet gym med dålig luft. Rummen var rymliga men dåligt städade och man ser att hela hotellet är ett fuskbygge. Skulle personligen inte säga att detta är ett 5-stjärnigt hotell.

Partner

6/10

Pleasant

07 Feb 2026

corri**

Staff friendly and helpful
Bathroom shower not clean corners black and mouldy informed staff however, told they would inform the cleaner. Bathroom was still black and mouldy even withh informing staff

Leisure Partner

10/10

Exceptional

22 Jan 2026

Fozia

Breakfast was lovely, the restaurant served some lovely food.

Leisure Partner

4/10

Poor

22 Jan 2026

Kerline

Some of the staffs were rude, when you are asking for help, they can’t stay to talk you, it’s seems like they are always in a hurry or they just ignoring you. The lady at the tour desk was amazing, she helps me but it was rushed out so the taxi was taking too long and she fully refund me with no problem.the kitchen stuff terrible, if you order something, they are refuse to make adjustments. I order a spicy chicken wings , they told me it comes with barbecue and I said can I have without the barbecue , they could not make that simple adjustments. Breakfast was good and again the kitchen stuff was rude. I couldn’t wait to leave this hotel. The room is not what i expected and again refuse to make any adjustments.

Leisure Family

10/10

Exceptional

10 Jan 2026

iain

room was spotless and the bed was so comfortable.

Leisure Family

4/10

Poor

04 Jan 2026

Mit

The stay was reasonable, however the rooms were not being cleaned to a satisfactory standard. E.g. for food consumed using the room's dinner plates which we left outside the room for collection on several days, the used food plates would be left as is and not collected for minimum 1 day by cleaning staff. Also, noticed a torn bed sheet. The external bath tub was also not cleaned every day. These items are not appropriate for a 5 star stay. We would rate this as a 4 star stay.

Partner

10/10

Exceptional

03 Jan 2026

Brett

The staff were very attentive and greeted you with a smile and hello.
Rooms were clean as was the whole hotel in general. Pool area was kept clean.
Only niggle was the Shuttle service after 4pm.
With the hotel located approx 3km from the Patong beach, no footpaths from the hotel and the sheer amount of traffic volume the 2 hourly shuttle could be with being made hourly after 4. They have two vehicles. It may help with return pickup delays.
My patner and i waited at the Beach pick up for about 60 minutes after the scheduled pock up times and decided to get a taxi.
Note to all....if you use rideshare in Phuket use Grab. Maybe a little more expensive than Bolt but way more reliable. Waited for over 30 mins on one occasion usung Bolt and in that time 10 riders accepted and then either canceled themselves or requested I canceled.
Again this is no reflection on the hotel and we are looking at the Fusion hotel chain for our return trip to Vietnam.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Kishen Das Kondabagilu

Very friendly staff and great place to stay for families. Bit away from the main malls, beach, and the city, but that makes it less noisy and secluded.

Leisure Family_with_children

8/10

Excellent

30 Dec 2025

Dinh

Located on the hill which has a nice view, yet it's inconvenient to access by foot around nearby places.
Staff were very friendly and courteous which we appreciated very much.
Room was spacious enough.
Nice to stay for a short time in Patong.

10/10

Exceptional

29 Dec 2025

Tameika

Staff, property and gym

10/10

Exceptional

25 Dec 2025

Natalie

A perfect stay was had at Fusion Suites. The room, pool, breakfast and food was immaculate. The staff are so friendly and go out their way to help you with anything. Would 100% return.

Only thing that lets Fusion Suites down is where it is located. You need to have a vehicle to leave the property as it is located on a very busy road with no path to walk. We hired a scooter to get around but if you opt for a car it’s extremely busy through Patong to get around. Likewise, it’s difficult to get transport at peak times (after 5pm). There is free parking at the hotel.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Troy

I booked this location because I thought it would be right in the middle of the places we wanted to go: Elephant sanctuary, beach, and Old Town. We wound up not going to the beach at all and it takes quite some time to reach Old Town from Fusion Suites.

If you are going to the beach but don't need to stay on the beach, I think their location is great.

The staff are extremely friendly and accommodating. The Moo Hong was delicious and I want to go back for more.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Kenneth

Great!!

10/10

Exceptional

06 Dec 2025

David

Beautiful grounds, polite, staff excellent amenities Lil on the pricey side, but worth it

Leisure

10/10

Exceptional

02 Dec 2025

Syed

Everything was very good. Specially the staff were very helpful. Had a great stay there.

Friends_and_family Family

6/10

Pleasant

29 Nov 2025

Rohit

This property is on highway, we met with an accident, paid 1.12 lac...

Family

10/10

Exceptional

24 Nov 2025

Jason

Excellent staff

Leisure Self

10/10

Exceptional

20 Nov 2025

Vincent

Staff very accommodating and friendly. GREAT Bed!

Leisure Self

2/10

Poor

18 Nov 2025

Richmond

I didnt like my room at all. They took me to all the way the bottom. My jaccuzi tub was dirty and i started smelling the toilet sewage which smell really bad. I really regretted booking that hotel even though some of the workers were really nice people.

Self

10/10

Exceptional

14 Nov 2025

Tommie

Very nice atmosphere

10/10

Exceptional

13 Nov 2025

Candida

Excellent services! Staff was great
Food delicious!

Leisure Family

10/10

Exceptional

12 Nov 2025

sheharyar

Excellent

10/10

Exceptional

12 Nov 2025

sheharyar

The room was great. The staff was great

Leisure Partner

6/10

Pleasant

25 Oct 2025

Tim

Getting to the property was easy, as it located on the main route between Kathu and Patong.

The restaurant made my order wrong twice in a row. I ordered Butter Chicken from the sign, but it was confused for \"Pad Thai Chicken\".

Check in and check out were seamless and the staff left a lovely welcome message and petal array on my bed before I arrived.

If you want easy beach access, try elsewhere.

Leisure Self

10/10

Exceptional

17 Oct 2025

Allison

Nice location and good staff

Self

10/10

Exceptional

29 Jul 2025

Khoa

Lovely place to stay

10/10

Exceptional

07 Jul 2025

Latina

Wow, what an amazing experience I booked this hotel when I came to Thailand for my birthday trip. I’m so happy that this was the hotel that I decided to spend my birthday the staff was so kind and gentle. I felt so special they celebrated me for my birthday. Everything was just such a positive experience they were very accommodating welcoming and sweet. The staff takes care of the hotel daily. The food is very good I loved eating breakfast in the morning. Also, their dinner is good as well.. Anything you need they take care of you. This was truly an amazing stay thank you all for making my stay and birthday special 🥹❤️🙏

10/10

Exceptional

03 May 2025

Pamela

Spacious rooms, clean space, friendly staff.

10/10

Exceptional

23 Mar 2025

ann-charlotte

Underbart hotell

Ett fantastiskt hotell med underbar personal. Trevligt bemötande varje dag.
Boendet är perfekt, rent och snyggt och personalen var väldigt tillmötesgående och ville man något så hjälpte dem till direkt.
Frukosten är helt okej, mkt blandat från thai till en skandinavisk frukost.
Kommer komma tillbaka, rekommenderar!!

Partner

6/10

Pleasant

14 Mar 2025

Verified traveler

Not a five star experience

The room had no privacy, as the balcony was only a a few away from the restaurant.
Room had no smart tv, just a regular tv with basic channels.
Internet was spotty.
Bathroom was not super clean.
To wrap things up, I found a big insect crawling in my room on the last day.

Self

10/10

Exceptional

21 Feb 2025

Faisal

Lovely hotel

Leisure Family

10/10

Exceptional

24 Nov 2024

Kuzandra

Stopped over for 4 days on the way to Bangkok and booked this hotel as it had 5 star rating. When we checked in, we got a room that’s dusty, musky smell and there were marking on the bedsheet. We went to complaint to Expedia, took plenty of pictures of the dust. The next day the manager moved us to an upgraded room. It was super clean, gave us free breakfast for the duration of the stay. We were so happy with the service we ended up booking another 2 days on the way back from Bangkok.

Leisure Family

4/10

Poor

11 Jun 2024

Hassan

There were ants and place was far u cant go anyware walking

Leisure Family

8/10

Excellent

09 May 2024

Elijah

Great hotel for its price range, the only downside is needing transport to go anywhere

Business Partner

10/10

Exceptional

29 Apr 2024

Chee Hin Timothy

Good

Leisure Friends

10/10

Exceptional

29 Mar 2024

Antonia

Had the most wonderful stay at Fusion Suites Patong. The hotel is beautiful, so clean and classy and with every amenity you could need. The staff were so friendly and kind. We will definitely be returning!

Leisure Family

10/10

Exceptional

25 Feb 2024

Simritpal

A short distance from Patong main walking area, but not too far. A shuttle is provided.

10/10

Exceptional

23 Feb 2024

Halimah

This hotel was immaculate! Great staff, food, and location.

Leisure Partner

10/10

Exceptional

22 Jan 2024

Kaitlyn Bonnie

Highly recommend staying at Fusion Suites. The staff are the most beautiful people and looked after us so well. The food was consistently delicious, including the breakfast buffet. The complementary shuttle service into Patong was so helpful too. There is also a tourism desk at the resort and Tanya helped us book a few tours and tickets at great rates. The rooms are spacious and clean. Being on the main road, we barely noticed any traffic noise either. Incredible views of Patong too. We had the most amazing and comfortable hotel staying at Fusion. We can't wait to come back.

Leisure Family_with_children

10/10

Exceptional

18 Jan 2024

Michael

We enjoyed our time here the staff were very good and a great breakfast there is a shuttle bus which was really the only way to get down the hill to the town as the road was so busy the room were very nice and well equipped

Leisure Partner

8/10

Excellent

10 Jan 2024

Oi Ying Teresa

Beautiful resort, nice room and friendly staff

Leisure Partner

10/10

Exceptional

09 Jan 2024

Claire

This was the best hotel experience I have had around the world. I travel a lot, and it is nothing like feeling like you're at home. The staff was amazing from start to finish. Specifically Moana and Thanatcha. They welcomed me like sisters, and because of that I ended up extending my trip by an entire week longer. They were super knowledgeable about the area, and introduced me to their culture, traditions, and told me where to go. They went ABOVE and beyond for me each time, and I really would not have had the experience I needed if it wasn't for them. I felt like I made two sisters, and I will forever be in debt to them.

The warmth made me feel at home, I loved the housekeeping staff as well, and the restaurant manager was incredible. They got my order right every time, and all of the restaurant staff was so pleasant and kind.

I also was able to book my activities through the amazing Tanya, who was so nice, warm and kind.

Do not look any further, you must stay here! The price, you cannot beat, and the quality is top tier. The surrounding hotels DO NOT COMPARE. I cannot wait to come back to Thailand this year and return back to my little home at this hotel.

Business_and_leisure Self

6/10

Pleasant

09 Jan 2024

Ria

The property and rooms are alright, it is a 3 star property not 5 star.

6/10

Pleasant

27 Dec 2023

Oleksiy

Disappointing experience, not recommended

Pros: 1. Nice clean rooms. 2. Good food.

Cons:

1. Location, location, location -- it is just far from the city center and the beach.

2. The free shuttle service is only every 2 hours starting 10am (good luck if you want to be an early bird) and finishing 8pm. Yes, you can get Grab, but it will cost you 500 baht to go to the beach/town.

3. The shuttle bus to the beach is supposed to take 20 minutes, but in reality can take between 30 minutes to one hour!!!

4. The night I was there the 8.20pm shuttle from the beach arrived to the hotel at 9.45pm -- because the smart driver Bill decided, instead of going straight to the hotel, to go pick up his friend/guest at the Mall -- without informing 12 other guests that were on board of the shuttle bus (including a couple with a 2-year old kid). Needless to say, nobody was even there ready for pick up when we got there. The whole trip turned from 20-30 minutes to more than 1 hour! (just to get back from the beach). When I have asked to talk to manager upon arrival, he/she were not available. Nobody bothered to apologize for 1 hour trip, with 12 people on the bus sacrificed for 1 guy who was not even there!
5. Some rooms on the ground floor face the kids day care center -- on the day of arrival, there was a kid who was just walking there and banging on the glass doors of every room on the floor!

Overall, I suggest you to stay away from this place -- poor location combined with transport inconvenience are just not worth it.

Partner

10/10

Exceptional

23 Nov 2023

Sara

My boyfriend and I stayed for 3 nights and it was the perfect experience. I’d highly recommended as it was close to everything , great customer service, amazing rooms. We even had our room upgraded upon check in free of charge

Leisure Partner

10/10

Exceptional

13 Nov 2023

Ricardo Miguel Vicente

Staff were Amazing, very friendly. Papa welcome us with a great smile and good energy she explained the house rules and escort us to the room giving us all information we need for our stay, Ice the waitress in the breakfast greating you with good Energy positivity and that smile 😊, great asset to the hotel we miss her on her days off, the others waiters they seemed shy not very talkactive but overall they were good. This is the hitel with a great location and best sunset view. Definitely will return. Thank you for having us.

Leisure

10/10

Exceptional

09 Nov 2023

Justin

The staffs were very nice & thoughtful

Leisure Partner

10/10

Exceptional

07 Nov 2023

Matthew

Very clean. Nice staff. Great pool and rooms.

Leisure Partner

10/10

Exceptional

13 Oct 2023

Jarod

Staff was very kind and helpful with any inquiries. The hotel itself was very clean and quiet, great for a relaxing stay.

Leisure Self

10/10

Exceptional

12 Jul 2023

Marshall

This is a beautiful property. The staff is so lovely, smiling and helpful. Very nice pool. Great view of the ocean and city of Patong.
Room was clean and comfortable. Not walkable to the city or shops. But they have a shuttle that runs every 2 hours to and from the property.
Would stay at this residence again.

10/10

Exceptional

06 Jul 2023

Wenchill

Amazing property no complaints

10/10

Exceptional

01 Jul 2023

Othman

Nothing will describe how amazing and beautiful is the hotel

Leisure Family

10/10

Exceptional

01 Jun 2023

Svetlana

Beautiful view. Pleasant staff. Great massage. Close to Tiger Kingdom, Elephant sanctuary and carts

Leisure Family

10/10

Exceptional

29 May 2023

Shelia

I love staying here. The staff was friendly and my room was nice and clean. I love the buffet breakfast and dinner was good as well. I will be coming back in the future

Leisure Family_with_children

10/10

Exceptional

27 May 2023

Shauntiree

Absolutely loved staying here! They offer transportation to/from the airport as well as to the beach and the shopping center area. The staff was nice and professional. The view from my room was amazing! Definitely will stay here again!

10/10

Exceptional

06 May 2023

Anuttaree

สะดวกมากเลยค่ะ

Leisure Partner

10/10

Exceptional

29 Mar 2023

Katlyn

This is a beautiful property with extremely friendly staff. It’s up on a hill so you need a taxi or tuk tuk get around but they will book transportation for you- very easy! Amazing pools and a very cool roof top bar. You’ll definitely enjoy your stay! Highly recommend!

Leisure Partner

10/10

Exceptional

27 Mar 2023

Alexandr

Pleasant staff and quiet

Business Self

8/10

Excellent

15 Mar 2023

Nicole

Love this resort.

6/10

Pleasant

01 Mar 2023

Verified traveler

This hotel has a gorgeous view and property and I wish I could have given it a better rating. From the 6 nights we stayed here, room service only cleaned our room twice despite having the room service sign on for extended periods of times. We had to call the front desk in order to get our room cleaned both times as well.

The other thing you should be aware of—especially if renting scooters—is that the hotel is located at the top of a hill with two blind corners on both sides with heavy oncoming traffic. I had multiple close calls pulling in and out of the hotel parking lot.

Aside from room service and the blind corners, the hotel staff was friendly and the property views are beautiful.

Friends_and_family Friends

6/10

Pleasant

19 Jan 2023

Verified traveler

Smell very bad , far from the city action

Self

8/10

Excellent

09 Jan 2023

Rafael

Great value and new

Great value hotel, close to patong. Can't walk but with motorbike/taxi -3min
Modern

Only issue is that a few rooms are close to the main road so bit noise

Self

10/10

Exceptional

01 Jan 2023

Umer

Good option in very good price

It was amazing, clean rooms and friendly atmosphere, good breakfast and room service food, 10 minutes to patong beach via car , no steam and sauna bath

Partner

8/10

Excellent

12 Oct 2022

Christopher

Used to be amazing, not it's just ok

I've stayed at Mai House Patong Hill many times before. Unfortunately this time was my last. This place is great while you stay in the Patong area, just up the hill and a bit away from all the crazy loud noise. They have a free shuttle that takes you down to the beach and mall. The resort itself didn't look as stunning as it used to. It's worn down a bit. Our room was beautiful but the beds are to hard, causing pain. They used to have free refillable jars of snacks and the fridge used to be full of cool free stuff. Now just a few items in the fridge. The bathtub is amazing but the water ran orange. You had to wait a long time for the water to clear. The light above the bathtub would not turn off when it was time for sleep. We contacted front desk, it was 11:30pm and they quickly sent someone to check but he had no clue what to do, so it was pointless. The light did not turn off and they would not move us to a new room. So we did not sleep much because of the brightness. Upon check out, they barely compensated us until I made a fuss. Then gave us our 400tb of room service for free. I would of rather had a refund for that night, since it was the hotels fault. The food at the breakfast buffet has also gone down, hot dog wieners as \"Sausage\" and cold food. We wanted to stay after breakfast to play cards at the table but they turned off the AC, which made the room unbearably hot, we had to leave. The hotel rooftop bar was closed and the service was not top notch like it used to be

Partner

10/10

Exceptional

02 Apr 2022

Albert

Amazing experience!

This place is absoluteley perfect. Amazing Service, loved the room, the view. No noise. Free complimentary soda. Absoluetely clean and stylish design. Totally recommended!

Partner

8/10

Excellent

16 Mar 2022

Kristopher

Lovely hotel although very quiet which was a

8/10

Excellent

26 Feb 2022

Frank

The staff was very helpful, they went out of their way to ensure that we arrived and departed easily everyday.

Partner

10/10

Exceptional

25 Feb 2022

Gabriel

the staff is amazing

Partner

10/10

Exceptional

27 Feb 2020

Hanna

Outstanding hotel- 100% recommend

We could have asked for a better stay- the hotel was clean and the staff were amazing and friendly. There is a reliable And regular free shuttle bus every hour into the town centre and beach which was so helpful. A bonus was the minibar in the room filled with 3 big waters sodas and beer which was refilled everyday for free! Would recommend this place to anyone looking for a relaxed stay!

Friends_and_family Friends

10/10

Exceptional

17 Jan 2020

Verified traveler

The facilities and staff are really good and the hotel is in a great spot on Patong Hill. The hotel provide a free shuttle bus into town every day.

Business_and_leisure Partner

10/10

Exceptional

12 Jan 2020

Vanessa

The property was beautiful. They had a 2 story pool, gym, spa center, a bar, restaurant, and even a tour booking agent. The rooms were very spacious and clean. Our mini bar fridge was broken for about 2 days before someone came and replaced it. Also, everything is complementary in the room and they restock it everyday. They also have these cute robes and beach tote that you can use. I would definitely recommend this place to anyone and would love to stay here again

Leisure Friends

10/10

Exceptional

27 Nov 2019

Verified traveler

This is the 2nd time here and I was made to feel so welcome. The staff here are fantastic, Kate at reception ensured it was a smooth process and took care of everything (please pass on my thanks). The room is outstanding along with all the facilities and nothing is too much trouble for the staff. Love the complimentary soft drinks and beer, breakfast is fit for a king and i highly recommend the Green Curry from the restaurant. The shuttle bus runs every hour until 22:00 if you fancy the crazy night life in Patong but I loved chilling on the roof bar watching the sun set. MAI HOUSE cannot wait until next year. Thank you.

Leisure Self

10/10

Exceptional

23 Nov 2019

Verified traveler

This was such a great hotel, sad we only were able to stay one night, but the amenities were great. The only downside to this hotel was the fact that geckos were coming in and out of our room. I know it can be impossible to conceal the rooms, however it didn’t really allow me to relax at night. The rooms are excellent and lovely amenities. A little far from the city but they provide a free shuttle service to and from the malls which was perfect.

Leisure Family_with_children

10/10

Exceptional

14 Nov 2019

Richard

Our stay was short but sweet

Me and my partner stayed or 1 night. Extremely welcoming staff when we arrived, we were early for check-in however allowed us to use showers and freshen ourselves up after a very long flight. Room was clean, spacious with air con, a small kitchen area had a minibar which could be bought and complimentary water. A water ferry was a minute walk which situated you by the Grand Palace however Taxi Drivers/ tuc tuc struggled to find the hotel due to its back street location. Breakfast was buffet based with some tasty dishes and extremely helpful and pleasant staff. Would recommend for a short stay.

Partner

10/10

Exceptional

13 Nov 2019

Jeekang

Service good, food nice, good environment

Partner

10/10

Exceptional

29 Jul 2019

Syed

Nice place

Nice place.
Excellent service.
Breakfast was superb!
Shuttle service was great.

Partner

10/10

Exceptional

12 May 2019

Verified traveler

We can easily compare this hotel to Marina Bay Sands Singapore.
Amazing amenities, staff, transfer service, food, value, location!
Would stay here every time we visit Phuket.
Highly recommended!

Leisure Partner

8/10

Excellent

10 May 2019

Verified traveler

The property was beautiful. Great top view of Patong. A little far from the main parts of town (i.e. walking distance) but they have a tuk tuk service that takes you downtown or to the beach every hour
The gym was great and the spa services were wonderful!

Business_and_leisure Partner

6/10

Pleasant

09 May 2019

Verified traveler

Nice little place but less than ideal location

Room is pretty decent. Location bit far from everything. Good that they have free shuttle service every hour. Would have rated them GOOD but was disappointed with the service by the front desk. Informed her that they have forgotten to replenished the beer in the room mini bar, but she insisted they had done so. She was very unfriendly when replying.

Partner

4/10

Poor

26 Apr 2019

Daniel

The water in the jacuzzi was not clean and had a deep yellow color.
We call to the hotel and they said they gonna fixed it. after 15 minutes they said that the problem is fixed and that i need to open the tap for 5-10 minutes.
I opened it much more time and still had deep yellow water.
i called the hotel and they say that tommorow they gonna fix it. (so how they fixed it before?)
one day later we came back after a long trip to the room at the hotel, opened the faucet and still got dirty yellow water.
We called again the hotel and they say that they are checking.
they call again and say its a problem in all of Phuket.
It my second time in Phuket i never got dirty and yellow water.
And why they told me that the problem was fixed?
How much disapointment altough that the hotel is really looks good

Leisure Partner

10/10

Exceptional

24 Apr 2019

Verified traveler

Lovely hotel with friendly staff. This hotel had a nice ambience and I really enjoyed my stay. The only negative is that you are not able to walk into patong as the hotel is on a main road. The hotel however does provide a free shuttle bus which suited my needs.

10/10

Exceptional

20 Apr 2019

azhar

10\10+++ experience. best hotel i had ever stayed.

great experience...
beautiful stay... looks brand new
very clean
the best view of Patong from up the hill...
central to many locations...
free mini bar...
I watched my favourite show on the tv while I was soaking in the bathtub.
polite staffs(100%)--> the whole team(6 -8 of them) came out to my doorstep and surprise me with a lovely cake candle for my anniversary.
my loved ones feedback to me to book this hotel for the entire trip if we are coming to Phuket again.
worth for the value I paid and more.

Partner

10/10

Exceptional

20 Mar 2019

Kendra

Perfect nice buffer from crazy Patong

All of the staff is very nice. Perfect pool with a little view. There is also a rooftop bar. Comfy bed. Free shuttle to beach and city center. I would stay here again for sure :)

6/10

Pleasant

10 Mar 2019

Verified traveler

Service is really only so-so, the staff is polite but I feel like it’s not genuine. They do the minimum service wise and I do not feel warmly welcomed. The shuttle into patong and back operates every hour, but you have book in advance as it tends to get full. Quite an inconvenient location if you wanna explore Patong. Taxis in Phuket is really expensive for some reason, so I suggest to stay in Patong to avoid the inconvenience. Other than that, hotel amenities are quite good. View is great, and the deluxe room is quite big.

Leisure Partner

10/10

Exceptional

02 Mar 2019

Verified traveler

The room was beautiful and the free shuttle bus was great .
When we enquirerd the price of taxi to the airport it was nearly double what we paid outside, this was way to excessive.

Leisure Partner

8/10

Excellent

28 Feb 2019

Verified traveler

Great stay

Partner

10/10

Exceptional

03 Feb 2019

Raz

Best stay ever