Home2 Suites By Hilton Prattville

2/10

Poor

08 Apr 2026

Jonathan

Absolutely disgusting. Along with disgusting and unclean bathroom conditions, the electrical box was broken (and pieced together with tape). The stainless steel had not been even attempted at being wiped down, and I won’t describe bathroom conditions, but they were sickening. And when I reported and requested a call back from management, I waited, but nothing. This property was a poor reflection of Hilton, and definitely not a good impression of Prattville accommodations.

Partner

6/10

Pleasant

27 Dec 2025

Cari

Didn’t realize hotel was under renovation. Glad because it could use a little facelift. Nice area to stay.

Friends_and_family Family

2/10

Poor

06 Dec 2025

John

First off, the AC controls do not let you control anything, you could not even turn the fan on… Second my Direct tv controller would not work, i got new batteries, still nothing, so no tv for me. Third, the microwave did not work. Fourth, in the morning, no hot water!!!!cold shower for me Yay!!!

Business

2/10

Poor

28 Nov 2025

Mikki

The room was so gross and the staff non existent. The halls and ceiling so loud we couldnt sleep. No longer a hilton member after this stay.

10/10

Exceptional

27 Nov 2025

Ivan

It was great

8/10

Excellent

24 Nov 2025

Nadia

Clean room, quiet, close to restaurants and shopping

Leisure Partner

10/10

Exceptional

17 Nov 2025

Michael

Great Staff. Clean room.

Business Family

8/10

Excellent

03 Nov 2025

Sean

The staff was and is always great! This time I was unable to to check in my room upon arriving. My key would not work and they did just experience a key card issue. Staff and I return to my room and my key worked this time. Walking into the bathroom it was used toilet and the seat was dirty. A blowout had occurred. Bathroom trash was full!! Told front desk. They corrected the situation. Like I said the staff here are amazing attitudes and smiles.

10/10

Exceptional

01 Nov 2025

Michael

Very spacious for longer travel times

10/10

Exceptional

26 Oct 2025

Michael

Great Staff. Clean Room. More Parking Spaces needed.

Business Family

10/10

Exceptional

26 Oct 2025

Debra J.

I loved interacting with Jared at the front desk, Rob during breakfast, and Maddie in hospitality. All of them were great and made me feel welcome. You have the BEST breakfast!!!!!

I enjoyed using the gym. Loved that it was open 24 hours and had towels.

My only problem had nothing to do with the hotel, it was the fact that the people who were above my room walked hard on the floor and kept me up longer than I planned.

Leisure Family

10/10

Exceptional

08 Oct 2025

Bart

The Staff at the hotel were amazing.

Leisure Family

8/10

Excellent

01 Oct 2025

Nolan

this appears to be a newer hotel but it's due a lot of maintenance. This thing is a bit rough around the edges for its age..

6/10

Pleasant

27 Sep 2025

Keisha

This is a pet friendly hotel, important to note that. The rooms have carpet. There is an odor of pets within the room. The furniture seemed worn. Wallpaper in rooms was peeling. Definitely in need of an overhaul renovation. The pool was green. Breakfast offerings were subpar. If you’re desperate for a place to sleep, it’ll do. If you prefer clean and comfort, hard pass. This was a quick half way to the beach stop for us. There is a full size refrigerator and microwave in the room.

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Steve

Our room was great and the pool area was very clean.

10/10

Exceptional

23 Sep 2025

John

Clean room

10/10

Exceptional

14 Sep 2025

Shandra

It was great very welcoming atmosphere friendly staff and excellent customer service skills.

Friends_and_family Family

4/10

Poor

07 Sep 2025

Shanavia

Stale

The black out blinds did not work. The pillows were so flat and the bed wa not comfortable. It says it was a queen it was more like a full. The surfaces in the room felt sticky and not clean.

4/10

Poor

06 Sep 2025

Ted

TV didn't work and door look like it had been broke into

Business_and_leisure Self

4/10

Poor

06 Sep 2025

Verified traveler

Lack of maintenance and cleaning

It took more than 30 minutes to check-in because the system had to reboot. The clerk was super nice and told us that hotels.com would reimburse us for the inconvenience, but that didn't happen. The lobby was clean and smelled nice but the room was filthy. The couch was stained and disgusting. The carpet stained, the bedding discolored, the pillows for the couch bed look liked they were pulled from a dumpster. The spare bedding for the couch bed had blood stains. We've stayed at many of these hotels but this was awful. Lack of maintenance and quality cleaning.

Friends_and_family Family

6/10

Pleasant

30 Aug 2025

Casey

Staff was all nice. Did see a large roach in our room.

Leisure Family

10/10

Exceptional

24 Aug 2025

Elicia

Very pleasant

It was a great stay, Rodney was very helpful and kind! Clean rooms clean lobby. Definitely 10/10 for the beds quiet area and felt safe. Traveled from Greenville SC would definitely recommend

Friends_and_family Family

2/10

Poor

16 Aug 2025

Derek

This was not our first stay here but will
Be our last!

Leisure Family

10/10

Exceptional

07 Aug 2025

Michael

Property is great. Plus they are going to have a complete makeover this year! Will stay again

6/10

Pleasant

01 Aug 2025

Suzanne

The property was adequate for our stay.

Leisure Partner

4/10

Poor

27 Jul 2025

Matthew

At 6:30am, I was woken up to a Fire Alarm that evacuated the entire hotel.
As we were downstairs, it turns out the same thing happened the morning before. The manager didn’t seem to care as if this is a regular occurrence. Not a happy camper. This is 6:30am on SUNDAY.

Leisure

8/10

Excellent

25 Jul 2025

Daniel

Property was clean. Problem checking in after they charged my card I realized later that I had already paid for it over a month ago when I booked it on Expida. After talking with them the manager saw it was a mistake and said she would reimburse the charges. Other than that one problem everything else was good except it take a very long time for hot water in shower to get hot.

Leisure Family

10/10

Exceptional

21 Jul 2025

Jennifer

We had a wonderful stay. The suite was a perfect set up for us.

6/10

Pleasant

19 Jul 2025

Ronda

Extremely dated and not very clean. Expensive. Breakfast was not great either. Very dissatisfied especially given the price. Hotel needs a complete over haul.

Friends_and_family Family

6/10

Pleasant

15 Jul 2025

Theresa

There is a paper mill close by that causes a sewage smell.

10/10

Exceptional

13 Jul 2025

Ashley

It was great! Room was clean, staff was very pleasant, Pool was nice.

Friends_and_family Family

8/10

Excellent

06 Jul 2025

Kayana

The room door lock was broken so the door could not be locked properly so I had to use one of the other lock options. The couch and the pillow cases had stain on them. I only stayed 1 night & overall it was okay.

Friends_and_family Friends

10/10

Exceptional

01 Jul 2025

Louise

A young lady by the name of Africa was cleaning the rooms. She saw me struggling with my door key and she came to help me without my asking. She took the key back to be rekeyed and brought it back to me. I am a 75 year old lady traveling with her invalid husband and this to me is the way service ought to be. On that same evening, another lady saw me going down the hall with an empty luggage cart and she offered to take it downstairs for me. I would recommend this place to anyone.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Kristie

Very friendly staff. Clean room and comfy bed

Leisure Family

10/10

Exceptional

26 Jun 2025

Andre

Great overall staff and service.

4/10

Poor

25 Jun 2025

Kenneth

Nothing

10/10

Exceptional

23 Jun 2025

Andre

Great place to stay.

Business

8/10

Excellent

02 Jun 2025

Tamika

I had a great experience. Wish the pool was open but we still had a great stay.

Leisure Family

10/10

Exceptional

29 May 2025

CA

When we visit this area again. We will stay here .
The front desk clerk on the morning of 5/27/25-5/28/25 I don’t remember his name. He was so friendly and helpful. He is the reason, we will stay here again.

Leisure

4/10

Poor

23 May 2025

Monteith

Off brand location, economy hotel vibes

This hotel did not meet Home2 standards. The room had several issues: buckling floor, broken AC unit, rusted furniture, and an office chair I wouldn't let me dog sit in. Outside of the room the general common spaces and elevator were dirty. I'm normally pumped for a home2 breakfast but everything was cold, rubbery, and there was no breakfast meat either that day. I travel a lot for work and this was not even close to the $185 we paid for one night.

Friends_and_family Family

10/10

Exceptional

16 May 2025

Patrick

Love this Home 2, always is very clean, staff is always super friendly and helpful, location is great!

Leisure Family

10/10

Exceptional

29 Apr 2025

Yvette

Our room was very clean and spacious. Beds were so comfortable. Staff was friendly, breakfast was good. Nice outdoor patio to enjoy that morning coffee.

Leisure Family_with_children

8/10

Excellent

25 Apr 2025

April

I liked the size of the room I booked. It was larger than expected. It was surprisingly clean. I didn't like how we were given two towels and I booked for two adults/two children. So we jad to wait for them to wash more and bring them up.

Leisure Family

10/10

Exceptional

21 Apr 2025

Stephen

Staff was incredibly nice!

8/10

Excellent

20 Apr 2025

Donna

Okay stay

It was a good stay. Staff was super nice. I think the A/C was broke in our room. However it still worked. Had a weird blue and red light blinking. Floor was soft around the a/c unit. Thought that was a bit strange with it being a newer hotel. Bed wasnt comfortable. But overall it was good good stay. Breakfast was good. Housekeeper walked in on me while i was changing clothes. Still better than rhe Hilton across the street. I would stay again.

Friends_and_family Family

4/10

Poor

13 Apr 2025

Jessie

Rooms need a bathtub

10/10

Exceptional

04 Apr 2025

Christine

We were surprised by the size of our room. It had everything we could want. Property was clean and the staff were very accommodating.

Leisure Partner

4/10

Poor

28 Mar 2025

Roberta

Unresponsive to Family Basic Needs

If you want to have enough towels for the people in your room, this isn't the place to stay. We had four people on our reservation. The first of five nights we only had two towels. We went to the front, and we were told they didn't have any more. They would give us four the next day. On the second day, we did not receive four. We also told them the deadbolt was not working. They said they would send somebody but did not. On the third day I was finally able to get enough towels for the people in our room. Then, they finally gave us room service on the fourth day but again only left us with two towels. The sign in the bathroom said towels would be refreshed every two days. I was told, \"They were really busy\" on the day I was able to secure enough towels for the people in our room. Overall, it was a horrible experience, and they were unresponsive to our needs (which were basic to the number of people on our reservation). They never fixed the lock. There was mold around all the handrails in the shower, and all the hand towel racks were rusted out. We responded to texts from them, stopped at the front desk to speak to people, and emailed. I would never recommend this hotel to anyone.

Friends_and_family Family

6/10

Pleasant

25 Mar 2025

wilson

Really showing its age! Shower was in bad shape along with room.

Business_and_leisure Family

4/10

Poor

22 Mar 2025

Melissa

The rooms are disgusting!! Sheets for the pull out couch had old blood stains on them, mold on the shower and shower curtains, furniture and nightstands were dirty and had not been wiped down or cleaned. Just gross!!

Leisure Friends

10/10

Exceptional

17 Mar 2025

Kristin

This location was excellent. Will definitely be returning.

Leisure Family

4/10

Poor

14 Mar 2025

Verified traveler

I could hear someone walking in room above be. Apparently some work was being done past 10pm one night. And i was getting whiffs of sewage periodically throughout the evening. And floor was squeaking when i walk. Bed was comfortable and check in/out service was great.

Business

2/10

Poor

12 Mar 2025

Daleeshia

Did not get the opportunity to stay at or see the Home to Home Suites in Prattville. Unfortunately my vehicle left me stranded, even though I did attempt to cancel the reservation. I was late and the institution was unable to assist. I did purchase the travel insurance via Expedia and again was denied. The travel insurance does not cover personal vehicle use. Representatives at Home to Home were unwavering and I was not able to get my $261.02 refunded. Not to customer friendly

Business

10/10

Exceptional

12 Mar 2025

Jean Paul

Breakfast was great, they served bacon, eggs, make your own waffle, coffee and juice! The staff was polite, friendly, and with a smile.

Family_with_children

4/10

Poor

02 Mar 2025

Verified traveler

Dirty

Very dirty. Linens were clean, but dirty fingerprints everywhere. Dishes in kitchenette had splattered food on them. Toilet had a cracked top and one working flush button. No hand soap provided in bathroom. The bathroom door was broken and did not close properly. Rust on fridge, door, etc.

Friends_and_family Family

10/10

Exceptional

10 Feb 2025

Anna

A wonderful nights stay

Great location for shopping and restaurants. Very well kept hotel, appreciated the EV chargers and staff. Spacious hotel room, wonderful complimentary breakfast. Would recommend!

Partner

8/10

Excellent

09 Feb 2025

Serra

Roomy and Clean but furniture very worn

The room was spacious and the bed super comfy. The only issue is that the rest of the furniture was very worn and the kitchen only had one spoon and no forks. The staff was nice however our room wasn’t ready for an hour after normal check in.

Friends_and_family Family

4/10

Poor

09 Feb 2025

Michael

This location was just okay. They did not have any paper towels in the room, nor were the warming unit and skillet available, despite the sign in the room indicating that these could be obtained from the front desk. When I went to the front desk to request paper towels and the warming unit and skillet, I was informed that there were no paper towels available and that the warming units and skillets were not functioning properly. This was very disappointing, especially given the indication that these items should be available. Additionally, the kitchen area had limited items to use. As a result of these inconveniences, we ended up going out to pick up dinner.

Business Partner

4/10

Poor

09 Feb 2025

Verified traveler

Loud

Friends_and_family Family

8/10

Excellent

02 Feb 2025

Verified traveler

Luxury style at Reasonable prices

This was a nice travel stay experience I would recommend others to experience this hotel!

Friends_and_family Family

8/10

Excellent

31 Jan 2025

Valerie

Na

Leisure Pet

10/10

Exceptional

31 Jan 2025

Gordon

Clean and convenient to resturants

8/10

Excellent

27 Jan 2025

Tamara

Nice hotel. Could use a little updating and the breakfast offerings could be enhanced a bit. Pluses: Friendly staff, adequate towels/ wash cloths, bed comfortable enough. good location near lots of shopping and entertainment.

Leisure Self

6/10

Pleasant

27 Jan 2025

Carl

The eggs served at this brand of Hilton are premade cheese omelets and are barely edible. The sausages were lacking. For a 5 day trip where nothing changed on the buffet it was hard to choke down. The rooms need some investment with carpet and furniture changes. Staff was fabulous. Location is great. If it was cheap enough yes I’d be back

10/10

Exceptional

15 Jan 2025

Kathleen

It is noticeably beat up in corners and walls in halls. But carpet looks clean, rooms clean, staff was great. Good place for a night or a few nights.

10/10

Exceptional

12 Jan 2025

Ashton

Very friendly people

6/10

Pleasant

09 Jan 2025

Terri

False advertising

We chose that particular hotel because it was pet friendly, offered a game room and a heated indoor AND outdoor pool. The only amenities they had were a heated outdoor pool and their “game room” was a few old puzzles on a bookshelf in the lobby. The breakfast was not terrible but I’ve had much better. To be fair, we did not get there as soon as they served so it’d been out for a bit. The heated outdoor pool was nice. It was about 55-60 degrees outside at night and the pool was like bath water, very relaxing. The room was very roomy and clean. They have a nice spot for pets to relieve themselves. Staff were excellent and very helpful. I was disappointed that the amenities listed on the website weren’t at this hotel; maybe just a common template for the chain? I would stay here again, but only if another hotel didn’t have the amenities I want.

Friends_and_family Family

4/10

Poor

09 Jan 2025

Megan

The sheets were stained and unchanged. Front desk had a partial set of sheets for me to change our own linens. Counters hadn’t been washed and last guests dishes were in the suite’s dishwasher. No carts for luggage. Guest phone had no cord and thermostats were nonfunctional. Arrived late with children and it was hard. Won’t stay again.

10/10

Exceptional

06 Jan 2025

Lilianna

Laundry and gym were easily accessible and usable.

Business Family_with_children

8/10

Excellent

05 Jan 2025

MICHAEL

Room was a little dated. Carpet was in bad shape. Service was very good. Breakfast selections were not as good as other higher end hotels.

Partner

10/10

Exceptional

04 Jan 2025

Ashley

Great place

Business

10/10

Exceptional

03 Jan 2025

Patricia

We loved the layout and space of our room. The \"separate\" seating area was appreciated.

Leisure Partner

4/10

Poor

03 Jan 2025

Mary

Terrible stay

Room was dirty. Unfriendly at check-in. Hotel would not accept cash for soft drinks/snacks but did not explain it could be charged to room. Another guest at hotel told us as we were leaving. Would not stay again!

Friends_and_family Family

6/10

Pleasant

03 Jan 2025

Ashley

I love the Home2Suites hotels! However, this one was lacking and subpar to previous hotels I have stayed in. The location and staff were excellent. The room itself, smelled musty and old. The air was not turned old. So it was incredibly warm inside (in December) The bed and pillows were unusually uncomfortable. We only stayed one night. It was suitable for what we needed.

Leisure Family

10/10

Exceptional

03 Jan 2025

Jelani

The front desk agent was super kind and full of love and service

Leisure Family

2/10

Poor

31 Dec 2024

Anil

Stay away.

The worst breakfast experience...ever. there was bread amongst the Utensils, there were no eggs and ... I have been treated better at Motel6s.

Friends_and_family Family

8/10

Excellent

30 Dec 2024

Daryl

The staff and the hotel was good.

Friends_and_family Family

10/10

Exceptional

29 Dec 2024

Johnny

Ok stay.

Safe location check in was great. Room door looked like someone broke in with a crow bar and patched it up. It was secure but really needs to be fixed. Carpet that is in the room was sticky. Check out they could not give us a receipt because of third party booking. However every other hotel in the last 9 days could. Served our purpose but needs improvement.

Partner

10/10

Exceptional

28 Dec 2024

Tim

The room is nice size. And nice and clean.

10/10

Exceptional

26 Dec 2024

Dhavalkumar

Good

Business_and_leisure Self

10/10

Exceptional

22 Dec 2024

Maheshkumar

Nice location and service

Leisure Family_with_children

10/10

Exceptional

21 Dec 2024

Curtis

Oh yeah

We had an amazing and quiet stay there and everything was good.

Partner

10/10

Exceptional

20 Dec 2024

Charlene

Great stay!

2/10

Poor

10 Dec 2024

William

Do not stay at this hotel

Broken and dirty furniture in the room rusted metal parts in the kitchen and bathroom.
Horible brekfast.
AC control on wall not working.

Business

10/10

Exceptional

06 Dec 2024

Carol

Walkable to a restaurant!

Leisure Family

8/10

Excellent

06 Dec 2024

Derek

Staff did an amazing job. Just there for one night. Easy access to the interstate and plenty of dining options around this location. Would stay there again.

10/10

Exceptional

03 Dec 2024

Ebony

Lovely

Leisure Pet

2/10

Poor

02 Dec 2024

Tereasha

We didn't have any clean towels. We had to use the pool towels. We stayed two nights they didn't clean the room. We found a roach in the closet!

Leisure Partner

8/10

Excellent

01 Dec 2024

Shauna

Nice room but......

The room itself was nice, but we had only one towel. When we asked the front desk for more towels, we were told none were available and were given pool towels. When we asked when towels would become available, the front desk person told us it would be tomorrow at noon. It was 8:00 at night.

Friends_and_family Family

4/10

Poor

24 Nov 2024

Lee

The room was not dirty but everything else was. The elevator was dirty, the downstairs bathrooms were dirty, and the breakfast was not good at all except the waffles.

Friends_and_family Family

10/10

Exceptional

24 Nov 2024

Whitney

Great stay

2/10

Poor

21 Nov 2024

tashonda

I booked the room and waa to pay at the hotel at check in. When I checked in they couldn't find my reservation. The manager searched the system. Apparently the hotel tried to charge my card prior to my arrival and it didn't go through so they canceled my reservation and had no vacancies. I ended up staying at the TRU hotel. It was an amazing horel.

6/10

Pleasant

10 Nov 2024

Kimberly

This is okay and a safe area. Close to all shopping area is a bonus. But it had bad smells on the elevator at times. And the hotel need a little updating. It's nothing over the top but it is decent for a few nights to stay. Breakfast need to be better especially for the rates that customers are paying. Overall it okay stay and safe. I would stay again for the convenience.

Leisure Family

4/10

Poor

26 Oct 2024

Lukas

.

Leisure Family_with_children

8/10

Excellent

14 Oct 2024

Melanie

The couch is the room was filthy. Childs handprints were all over it. It needs a good cleaning. We never set on it cause it was so nasty. We were in room 413. If I stay at a Hilton again I will check the room first to be sur its clean.

Leisure Family

4/10

Poor

14 Oct 2024

jacob

The property was nice looking, and the breakfast was very good. The biding and towels were Fairley dirty looking. The carpet throughout the hotel was very dirty, squishy and sticky. It would Tury your feet black to walk from the shower to the bed.

8/10

Excellent

06 Oct 2024

Warren

Nice and clean, staff was great

4/10

Poor

05 Oct 2024

Heather

I don’t know if this is an Expedia problem or problem with the hotel but on Expedia it says cribs were available so we asked for a crib because we have an 11 month old that needs to be contained. When we checked in just before midnight, we learned the hotel did not have cribs or packnplay available and never had. We got no sleep at all.

Leisure Family

10/10

Exceptional

24 Aug 2024

nikki

Hotel room was clean and staff was welcoming. No issues.

2/10

Poor

23 Aug 2024

Adam

The room was nasty.