Name: Tokyu Stay Shibuya Ebisu
Address: 1 9 5 Ebisunishi, Tokyo, JP

10/10

Exceptional

14 Jul 2026

Michelle logan

My husband and I absolutely loved this hotel.
Everyone was so friendly and helpful.
The location was perfect. Close to the train station and very central to everything.
The rooms were clean and so comfortable..
Highly recommend staying here!!

Partner

10/10

Exceptional

14 Jul 2026

Paul

Right across for Ebisu station. Excellent breakfast and Refa showerheads in room.

Self

10/10

Exceptional

14 Jul 2026

Michael

Beautiful property in a great location. Helpful staff, clean room, good wifi. Laundry was tricky to use but very convenient! Thanks!

Partner

10/10

Exceptional

08 Jul 2026

TARA T

10 out of 10 RECOMMEND!!!! The staff were pleasant and accommodating, location was great and close to the train stations. Would definitely stay again!!

Family

6/10

Pleasant

01 Jul 2026

MIRA PARK

Great location. They charge for make a bed for ¥700. No coffee pod or tea bag provided. If you are sensitive about the noise from train, this hotel is not a good option.

Family

10/10

Exceptional

01 Jul 2026

Jacqueline

The most amazing stay for our family. The modern hotel not only was a beauty with the interiors, but the staff and management delivered white glove service with a boutique-style warmth. Jiro, the manager, was so hospitable and tended to every question and need during our first visit to Tokyo. The food at the restaurant was delicious with a gourmet-level Italian menu in the evening. The hair products were RaFe, a luxury brand in Japan! Complimentary pajamas for each family member! We left our hearts in a Tokyo, but we know when we return next year, we will stay at Tokyo Stay Ebisu.

Family_with_children

10/10

Exceptional

25 Jun 2026

Daniel

The hotel is new and has a great vibe. The ice cream in the room was a delight.
The check-in process a bit convoluted but maybe that was due to our late arrival. The rooms are small but have some nice touches. Amenities are limited, are available only in the lobby, and you have to pay for some of them.
The hotel is conveniently located near the Ebisu train station which has great route options.

Family

10/10

Exceptional

25 Jun 2026

PK

Is clean n quiet hotel

10/10

Exceptional

24 Jun 2026

Tida

The hotel was very clean and the staff were great. Breakfast was really good, especially the French toast and croissants. It was easy to get to the metro, and having a FamilyMart and Lawson nearby was convenient for snacks and drinks. The washer/dryer in the room was a big plus for our trip. We had a comfortable stay and would stay here again.

Family_with_children

10/10

Exceptional

15 Jun 2026

Kyungwook

Having a washing machine right in the room is so convenient. The staff is also very friendly, and I’m highly satisfied with my stay.

Self

8/10

Excellent

08 Jun 2026

Sabrina

Stayed here May 2026 - booked through Expedia and made reservations before the hotel officially opened in March 2026. Stayed in a comfort double with husband and room was advertised as having in-room washer/dryer but it was not the case when we arrived. However there is a small laundry room with two washer/dryer units on the third floor and we had no issues with using/never had to wait. You can also check the status of the washer/dryers from the TV in your room which is convenient. Room was extremely small and cramped for two people, but room and bathroom was brand new and felt very clean. Front desk and employees spoke English very well and were very friendly. Very close proximity to Ebisu station which was also nice. There is also no daily housekeeping (you can request for an additional fee), but we were able to get our trash emptied and towels refreshed every couple of days without an extra charge. For the price we paid I would have rather stayed a bit further away from the city for a larger room for the same price, but overall I was satisfied and felt safe (biggest priority).

Partner

10/10

Exceptional

01 Jun 2026

Hide

I've always loved the Ebisu area of Tokyo for a couple of decades now. Now with this hotel right in the heart of it, I can live there too! It makes it so much more convenient for me, almost too convenient. All my favorite bars and restaurants in Tokyo are located within a couple of blocks of the hotel. Will certainly be back.

Self

8/10

Excellent

25 May 2026

Genaro

The rooms are small, but we did expect it. The shower was very nice with a rainfall shower head we always had hot water and good water pressure. The only I would improve is to put a light over hallway mirror to be able to see better when putting on makeup

Partner

10/10

Exceptional

17 May 2026

michelle

amazing

Partner

10/10

Exceptional

14 May 2026

Lisa

Conveniently located, great space with great amenities. Great for longer stays and 12 kilo laundry can be done so you are able to travel with less clothes. Fantastic place, I will definitely be back.

10/10

Exceptional

12 May 2026

tayvee

I had a pleasant stay at Ebisu hotel, first of all the property is new renovation. The room size is standard for Japan hotel. We stay in deluxe twin which amazingly able to fit washing machine, refrigerator, microwave and food prep area + sink. Our bathroom has a bath tub and shower area
The front desk staffs are very attentive. Thank you to Yuki and Royce who were able to help me translate English on the phone because I had a problem with the other hotel reservations. I am so grateful.

I did not do try to hotel breakfast due to our schedule but everything look really good

There is no full service housekeeping but the hotel will refresh towels and empty trash if you put the sign outside the room. But that’s all we really needed.

The location is great 3 mins walk from Ebisu station, so close that we can see the station from our hotel
There are some small amenities facial cleanser, face lotion, come razor disposable washcloth at the lobby area.

I would definitely come back

Family_with_children

10/10

Exceptional

11 May 2026

Dale

This property feels noticeably more elevated than other Tokyu Stay locations I’ve stayed at, and it shows from the moment you walk in.

The hotel is fairly new, and the room finishings reflect that, dark wood accents, especially in the bathroom and shower, give it a warmth and sophistication you don’t always get at this price point. Everything was spotless, the bed was genuinely comfortable, and the AC was so effective I had to turn it off after a f to avoid freezing — a very welcome problem after a long day slogging around Tokyo in the heat.
Check-in was seamless, and the welcome drink (coffee or tea) was a small but thoughtful touch that goes a long way after a long flight.
But the real star here is the location. Sitting right across from Ebisu Station with quick access to Shibuya and Shinjuku, you truly could not ask for a better base. Ebisu has serious nightlife energy — every night the sidewalks fill up with people out on the town, great bars around every corner, and a 24-hour Yoshinoya steps away for when you need to refuel (get the yakiniku meal set — you’ll thank me later). Come morning, decompress with a leisurely walk through Daikanyama or make the easy 15-minute stroll to Nakameguro. This neighborhood has it all, day and night.
And when you’re ready to elevate the evening, Yebisu Garden Place is just a short walk away — grab prime rib at Lawry’s, a steak at Peter Luger’s, or cap the night with live jazz at Blue Note Tokyo. The neighborhood truly has range.
If you’r

10/10

Exceptional

04 May 2026

Wing Yee

Beautiful new hotel, although space is still tight, it is well thought out and beautifully designed. There is slight road noise coming through the windows though, so sound proofing could have been better. Overall, recommended!

Partner

10/10

Exceptional

04 May 2026

Joel

This hotel was very , Clean , organized, comfortable and very centrally located. Ther were many restaurants, shops, bus stations, metro stations, and things to do around the hotel area. I liked the buffet breakfast and the comfy beds.

Partner

10/10

Exceptional

02 May 2026

paul

Great experience! Nice hotel to stay!

10/10

Exceptional

24 Apr 2026

Nikasha Rose

I booked this property for my first trip to Tokyo. My family and I had an amazing stay at Tokyu Stay Shibuya Ebisu! The property is beautiful, and the Ebisu train station is only a two minute walk away. This is great since it is a part of the Yamanote line. There is an alley around the corner containing so many restaurants, bars, and even a FamilyMart. We arrived early morning the first day, and the staff were more than willing to store our luggage until it was time to check-in. When we did check-in, they were kind enough to already have our luggage waiting for us in our room. Our room came with a washer/dryer, dining area and kitchenette. They provide pajamas and slippers. They do provide laundry detergent, but I found that it might be easier to buy some laundry materials at the general store next door. The shower room was adorned with Refa products (if you know, you know.) In the lobby, there is an amenities area that is free for the guests to grab. They even left complimentary vanilla ice cream in our refrigerator that could be paired with their local beer if you were to take it down to the bar for free. The kitchenette in the room was so handy because my family and I would often grab snacks from the nearby convenience stores. I would definitely stay here again. My family was super happy with booking with Tokyu Stay.

Family

10/10

Exceptional

17 Apr 2026

Scott

The hotel just opened in March, so it is very fresh. The rooms are super quiet. They are a little small, but normal for Tokyo. Each room has a washer/dryer unit, so you can travel light. Breakfast was great. The staff is so attentive and polite. I will return.

Business

10/10

Exceptional

11 Apr 2026

saniya

Perfect location. One station away from shibuya and close to station. Very clean. Staff is very sweet, also helped us with luggage transfer. Will definitely recommend.

Friends

4/10

Poor

07 Apr 2026

Geneviève

I’ve been to Japan 5 times and stayed in many hotels, but this was by far the most expensive and smallest room I’ve had. My friend and I booked a Superior Queen (we couldn’t afford a twin) and were disappointed. While the Shibuya location—right across from the station—is excellent, it feels like the cost went into aesthetics rather than practicality.

The room has nice fixtures, a large Sony TV, a great mattress, and excellent pillows (though we couldn't get extra pillows), but it’s poorly designed for travelers. There are no proper hooks or racks for towels or clothes, and when we asked for a luggage rack, they sent someone to our room to tell us to store our suitcases under the bed. The shower had great pressure but a fully transparent door, making it impossible to use other bathroom facilities privately. Lighting was also too dim for tasks like makeup, and there was no portable mirror.

Amenities were minimal: cups and a kettle were provided, but no tea or coffee unless requested—and even then, not included. Cleaning costs extra (though towels can be refreshed), which feels unreasonable at this price.

The biggest issue was service. Staff were often unresponsive or overwhelmed (one time they were arguing in Japanese for about 10 minutes before acknowledging us, and we were the only customers), and most requests for basic amenities were denied. The only positive service experience was during checkout, when luggage storage was handled kindly.

Friends

10/10

Exceptional

07 Apr 2026

John Richard

Great staff. Responsive and polite. Clean rooms and having a washer and dryer is convenient.

8/10

Excellent

06 Apr 2026

Oscar

La habitación muy pequeña, todo lo demás súper bien, muy buen desayuno.

Family

10/10

Exceptional

02 Apr 2026

Andy

Super convenient location within a minute to both H line and JR line. Brand new facility as of March 2026. Washer/dryer combo works fantastic. Will stay here again!

Self

10/10

Exceptional

01 Apr 2026

Simone

The room was small for two ppl, but very clean, and every square foot of space was nicely organized and useful. The shower was wonderful. Loved the welcome tea at check in and then the ice cream in the room.

Family

10/10

Exceptional

29 Mar 2026

Paula

This hotel was very welcoming and so clean (it just opened at the time of this review). Upon check-in we were greeted by very friendly staff and were offered tea and coffee while checking in. The room was very clean and nice. Only concern was there was no iron or steamer in the room, but I imagine you can ask the hotel to provide one at check-in. Otherwise I would highly recommend! Location is right across from Ebisu station which is one stop away from Shibuya (7 min train ride).

Family

10/10

Exceptional

25 Mar 2026

Mary

Wonderful stay and great location for my first trip to Tokyo!

Partner

10/10

Exceptional

25 Mar 2026

Lucas

Awesome for being the lil ole room it was

Partner

10/10

Exceptional

23 Mar 2026

Briana

Great place for a family of 4. Room was big, staff extremely friendly, breakfast was lovely. Across the street from the Ebisu station so very convenient to get around the city. The family room has two twin beds and a double bed pullout couch that the staff made up before we even got to the room. Blackout curtains made for a great night sleep!

Family_with_children

10/10

Exceptional

29 Jun 2026

francesco

Camera family ottima per 3 persone (considerando l’ampiezza ridotta delle stanze da standard giapponesi). Possibile sistemazione in 4 ma un po’ sacrificata. Per la rimessa in ordine giornaliere occorre pianificarla con la Reception all’arrivo. Posizione centrale a 200 mt dalla metropolitana (stazione Ebisu)

Family

8/10

Excellent

13 Jun 2026

FRANCISCO

O hotel é muito bem localizado, novo, equipe muito atenciosa e carismática. Porém uma coisa que impactou negativamente a estadia foi o fato de o hotel não oferecer limpeza dos quartos (adicional pago), o que não é informado antes. Limpeza e arrumação é básico e é entendido como parte de qualquer hospedagem em todo lugar do mundo. Não somente, a limpeza dos quartos é um diferencial importante de um hotel para um airbnb e a falta dela não justifica a escolha por um hotel que na maioria das vezes é mais caro. Fui bem acomodado mas não voltaria nem recomendaria por este motivo apenas.

Self

10/10

Exceptional

30 May 2026

Yuji

清潔でスタッフの対応も良かったです。朝食が美味しかった〜！

Friends_and_family Family

10/10

Exceptional

02 May 2026

zongyun

房間很小
其他都滿意
兩個人行李箱真的很擠哈哈
很乾淨很新