Name: Prince Smart Inn Ebisu
Address: 3-11-25 Ebisuminami, Tokyo, 00000, JP

6/10

Pleasant

21 Jul 2026

Veronica

The rooms are very small for the price.

Family_with_children

10/10

Exceptional

19 Jul 2026

Elder

It’s a great hotel located in a very central area and very close to Ebisu Station. The rooms are spacious, and the staff provides excellent service.

Partner

10/10

Exceptional

26 Jun 2026

Krish

Really nice and manageable for the size of the room. Good value

Partner

10/10

Exceptional

18 Jun 2026

Silenna

The Prince Smart hotel was an excellent hotel. The staff were amazing. The room was very clean. I have no complaints. Highly recommend.

10/10

Exceptional

17 Jun 2026

Justin

Great

10/10

Exceptional

16 Jun 2026

Evaan

Amazing little hotel with friendly staff, very convenient location

Self

10/10

Exceptional

12 Jun 2026

Timothy

Small hotel in the Ebisu area of Shinjuku. Rooms were small but very comfortable beds. Light does get in the room when the sun comes up, so you might need to adjust sleep accordingly. Very comfortable hotel for a first hotel off of the the plane from America.

Partner

10/10

Exceptional

02 Jun 2026

Joshua

Amazing comfortable stay

Friends

8/10

Excellent

28 May 2026

Nina

Great

Family

10/10

Exceptional

25 May 2026

Jing

The hotel is located in a quiet residential neighbourhood, which gives it a unique charm and offers a genuine sense of everyday life in Japan. It’s the perfect place to unwind and relax after a full day of exciting activities.

Self

10/10

Exceptional

20 May 2026

Bam

I frequently visit this establishment primarily for business purposes, but I highly recommend it for both family and leisure travel. It offers an excellent location that is conveniently situated away from the bustling noise of Shibuya while still being close enough to enjoy its attractions. I have been staying here for the past five trips to Tokyo and can confidently say that it is a highly recommended for your next trip.

10/10

Exceptional

29 Apr 2026

James

Great little place in a quiet neighborhood. Room was nice. AC works well. Great shower. Could be more options for TV channels. Beds were very comfortable.

Partner

6/10

Pleasant

23 Apr 2026

Brenda

We were happy with our stay there. Close to train and in a quiet area. Breakfast was disappointing but coffee was great. Female staff member was very pleasant and helpful. Room was small but it was quiet.

Partner

6/10

Pleasant

18 Apr 2026

Pamela

Decor was just very minimal. Nothing to get excited about. Self check in was very impersonal . Otherwise good location and perfectly fine for one night.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

khuyen

Hotel staff was very helpful in helping check us in as we had a name issue upon arrival but easily addressed. We booked 2 rooms and both rooms were just enough for a six day stay. Our rooms were clean and beds were very comfortable. Glad to have AC! Shower was very clean and big enough to move around - some showers can be so tiny at hotels! I just wish there were more hooks to hang your towels and maybe a shelf at the sink counter. Breakfast was just enough and tasty - we love free breakfast! They have laundry room here and you don't need to buy laundry detergent - the machines come loaded with it. I would stay here again as it's a short walk to Ebisu train station and had many places to eat at around the hotel. Very happy with our booking!

Family

6/10

Pleasant

12 Apr 2026

Alisha

Free breakfast was okay. They don’t give water everyday. Only on the day you check in

6/10

Pleasant

07 Apr 2026

Rick

Good location. Very small rooms. Breakfast is minimal. Staff less than helpful when you can find them. Zero amenities.

Partner

10/10

Exceptional

07 Apr 2026

Fatemeh

Everything was great . Spotless cleaning . Light breakfast and the option to buy food.
It would be great if they provided some tea and coffee inside rooms .
Overall enjoyed the stay

Friends

8/10

Excellent

07 Apr 2026

Alejandra

Rooms are very small, but clean. No shelves or closet to put clothes/luggage. Overall, it was clean and in a great location close to shops, restaurants, and train station. Great place if you will only sleep at the hotel and be out most of the day, which we did. Breakfast was a sandwich with coffee.

Family_with_children

2/10

Poor

04 Apr 2026

amy

Worst hotel!! Breakfast they only have 10 of egg sandwich with over 109 guests then stuck with lame toast and a dot of cheese and ham .. every thing there no service no anything don’t stay here!!

Self

10/10

Exceptional

01 Apr 2026

James

Nice breakfast menu with a choice if three sandwiches. I recommend the egg sandwich. Comes with coffee or tea. The room was clean. Had the deluxe twin room on the 6th floor. Beds were comfortable. Air purifier and AC worked great. I wish they had one or two channels of English broadcasts on the TV. Many international travelers stay here and that would be nice. Great water pressure in the shower. Could be more areas to hang towels and clothes. Another rack and some towel hangers would be nice. The hotel is in a great area and a 5 min walk to JR Ebisu Station on the Yamanote line.

Partner

10/10

Exceptional

17 Mar 2026

Anne

Very minimal contact needed to check in and check out of our hotel. One of the most quiet neighborhoods I’ve stayed in Tokyo. Super convenient since it’s only two stops away from Shibuya.

10/10

Exceptional

18 Feb 2026

Matthew

Clean, early breakfast option. Good coffee, location

10/10

Exceptional

05 Feb 2026

VANESSA

Clean room, great facilities, excellent location.

Self

10/10

Exceptional

31 Jan 2026

Anthony

Small but clean room, decent amenities and excellent location. Rooms cleaned daily which was nice. Super close to the station and lots of cool areas and restaurants.

Leisure Family_with_children

10/10

Exceptional

26 Jan 2026

Jeffrey

Location was great, and a residential area that was quiet but still a short and safe walk to the ebisu station. Housekeeping with sheet and towel change daily, and they also allowed us to keep our luggage at the front after checkout. Would definitely recommend and would stay again!

10/10

Exceptional

07 Jan 2026

Mary Joan

Everything is great

10/10

Exceptional

06 Jan 2026

Melissa

Clean and efficient rooms

10/10

Exceptional

04 Jan 2026

Phi

One of the best hotels I've stayed in Tokyo! Easy to check in service with super helpful and friendly staff

Leisure Self

10/10

Exceptional

29 Dec 2025

Jared

The room was small by American standards, but very clean and comfortable. Loved the shower and the bidet. Would definitely recommend.

Leisure Family

8/10

Excellent

16 Dec 2025

Arielle

Great location, simple hotel with rooms that aren’t huge but it worked well for us as we weren’t spending much time in the rooms.

Leisure Family

6/10

Pleasant

12 Dec 2025

Ellie

Incredibly small room, meager amenities

Friends_and_family Friends

6/10

Pleasant

29 Nov 2025

carlos

The hotel is comfortable, but when my family and I were there, we had many problems with the internet and the TV never worked, even though they tried to fix the problem. The staff was very friendly and helpful.

10/10

Exceptional

17 Nov 2025

Jordan

Helpful staff, lovely clean rooms, free breakfasts. Would stay here again next time.

Leisure Self

8/10

Excellent

17 Nov 2025

Eric

Excellent location.
No baggage storage after checkout.

Partner

10/10

Exceptional

16 Oct 2025

waleed

Will stay here again

Leisure Self

10/10

Exceptional

11 Oct 2025

Jair

Private, quiet, very clean

4/10

Poor

08 Oct 2025

Joseph

This accommodation doesn’t provide luggage storage services once guests have checked out.
If you’re considering staying here, be aware they won’t hold your bags after checkout, so you’ll need alternative storage arrangements if you’re not leaving the area immediately.
I regret not checking Google feedback before making my reservation. On Expedia, I saw the property was in a peaceful, accessible location with rates fitting my budget. I missed mentions about their no-storage-after-checkout policy.
I was traveling with one medium and one large bag, as I was continuing to another country afterward. At checkout, I asked if staff could hold my belongings. The worker showed me his phone with a Google translation: “According to our website policy, we cannot store bags after checkout. Please use the coin lockers at Ebisu station.”
The storage compartments in the lobby are only for guests checking in that day. I felt I wasn’t valued as a guest once I’d checked out.
One star for creating unnecessary hassle, wasting my time, and stressing my day as I scrambled to solve my luggage situation for the hours before my flight.
The mattresses are comfortable and rooms are adequately sized for solo travelers. The location is reasonably quiet. The sink was outside the bathroom, which was a small space with just the shower. Fine for one person, but worth noting for those traveling with companions who want privacy while changing.

Leisure Friends

8/10

Excellent

08 Sep 2025

Jacob

Nice quiet location with easy access to transportation

10/10

Exceptional

18 Aug 2025

LeeanneSmith

Central yet quiet location. Had all that we needed for pleasant stay. The light breakfast was great as we started our days of sightseeing!

Leisure Family

8/10

Excellent

28 Jul 2025

Makeda

This was a no frills property relatively close to Ebisu train station. There is also shopping amd restaurants nearby.
Using the GO taxi app was a bit unreliable as the GPS did not direct drivers to the front of the hotel.
The included breakfast was simple but tasty.

Leisure

8/10

Excellent

28 Jul 2025

maiyaesha

Breakfast and wifi being included was a nice touch

Leisure Friends

8/10

Excellent

14 Jul 2025

William

Room was small! Bed v comfortable.
Little choice for breakfast. Nice area.

Leisure Partner

6/10

Pleasant

13 Jul 2025

Michael

Nothing special, rooms are very small. Expensive for what you get

Business

8/10

Excellent

08 Jul 2025

Lisa

Overall, a great place to stay in Ebisu for tourists: convenient location with restaurants, convenience stores and Yamanote train station nearby; clean room; and basic but tasty continental breakfast. A bit pricey, but the location is worth it.

Leisure

10/10

Exceptional

07 Jul 2025

Saira

Loved it

Leisure Family

10/10

Exceptional

23 Jun 2025

Verified traveler

Nice place. Cheap parking

4/10

Poor

21 Jun 2025

Kacie

The main reasons for the poor review were because the walls looked dirty and scratched up in our room and the breakfast wasn’t very good compared to 7/11 snacks. Loved the location and view from our room but this hotel is in poorer condition than the other places we payed a little more to stay at in Tokyo which I suppose makes sense. It would make a big difference if they kept up on maintenance.

10/10

Exceptional

18 Jun 2025

Michelle

We had the best time in Ebisu. The hotel was an excellent location, clean, comfortable and the staff was beyond kind. I’d happily go back!

Leisure Partner

10/10

Exceptional

29 May 2025

seonmin

free breakfast was good

Leisure Partner

8/10

Excellent

28 May 2025

Bernice

I love that it was right next to the train station

Leisure Friends

10/10

Exceptional

15 May 2025

Pablo Quijada

great staff, room was great as well, 10/10 in my opinión, near lots of food options and it’s close to a train station that takes you wherever you want to go in tokyo 👍

Leisure Self

8/10

Excellent

27 Apr 2025

Ricardo

Review from a family with 5yo - room with two bedroom still very small. So even open the luggage was a challenge. The room amenities in overall they are fine, so you can get some rest - good beds, good AC and good bath. Again the only \"issue\" here is the size of the whole room. Other than that, the property and location is ideal. Metro is close and several restaurants around

Leisure Family_with_children

6/10

Pleasant

25 Apr 2025

Sandy

Room was quite small for the price and location wasnt as good or as close to the train station as ai thought

Leisure

10/10

Exceptional

06 Apr 2025

Barrie

Great location.

Leisure Partner

10/10

Exceptional

17 Mar 2025

Aron

Love to stay here. Awesome location in Ebisu. Modern facilities. Comfortable beds.

Leisure Self

2/10

Poor

17 Mar 2025

Ryan

We've travelled all over Japan and stayed at a variety of spots including hostels, inns, hotels, ryokans and resorts. Unfortunately, this is, by far, the worst hotel we've experienced in Japan, to-date.

The first issue is the lack of service. Prince likely takes its \"Smart\" name by leaning into technology...and angle that's become outdated as many of its features are now available in other hotels of all price ranges.

They only offer auto-check-in/out kiosks. The hotel floors we had access to (B1 for laundry, 2F for vending machine, and 4F for our floor) all consistently smelled like deep-fry. The rooms were so dusty that it triggered a serious allergic reaction on several nights. The hotel included breakfast, but we visited at different hours thru out our stay and witnessed items being \"sold out\" only to be re-added shortly after.

Above all, the two worst aspects of the Prince are their unwillingness to store luggage, and their taxi hailing service. Taxis must be booked via a QR code on their lobby smart TV screen w/ a min 3hr advance booking time. If you're urgently in need of a taxi like we were, don't count on their staff helping - they're reluctant to engage in ANY form of interaction with customers.

Rooms are extremely small, so if you still plan to stay here, it's going to be for the location, and truthfully, nothing else. Will not be returning/recommending this spot to anyone.

Leisure Family_with_children

10/10

Exceptional

13 Mar 2025

Cesar

I really enjoyed the property. Staff was helpful and just overall great stay.

Leisure Family

10/10

Exceptional

06 Mar 2025

Paulo

Great hotel!

Business_and_leisure Self

8/10

Excellent

02 Mar 2025

Mel

It is convenient and easy to locate; close to station and eating venues. The room was small with little space about the bed and tiny bathroom facilities.

Leisure Family

8/10

Excellent

01 Mar 2025

Patrick

A nice cafe inside the mall

10/10

Exceptional

21 Feb 2025

Amber

Prince Smart Inn Ebisu was exactly what we needed – clean, comfortable, and perfectly located just a short walk from Ebisu Station, with plenty of nearby restaurants and bars. The on-site laundry was a great convenience, and the staff’s service struck a perfect balance – not overly attentive, but there if we needed them and just right for a relaxed stay. We also enjoyed a light breakfast a couple of times, which was a simple but nice touch. Highly recommend for a hassle-free, convenient stay in Tokyo!

Leisure Partner

10/10

Exceptional

08 Feb 2025

David

Enjoyable stay

Good hotel, but they couldn’t hold our bags after checking out.

Partner

10/10

Exceptional

06 Feb 2025

Joel

Really close to the station, the washer and dryer worked very well,

Leisure Self

10/10

Exceptional

01 Feb 2025

kha

Comfortable sized rooms, close to ebisu train station, lots of bars, restaurants, shops close by

Leisure Family

10/10

Exceptional

18 Jan 2025

Renato

Very clean property and easy to get around w public transportation.

6/10

Pleasant

17 Jan 2025

David

The stay here was fine, however, the hotel does not hold your luggage for you after you check out. So if you have a flight way later in the day then you will need to find somewhere to store your luggage in the mean time. There are storage lockers in the station nearby but there aren't many so it's very unlikely there will be one available by the time you need it

Leisure Friends

8/10

Excellent

07 Jan 2025

Robert

Good location. Nice room. Breakfast is skimpy.

Leisure Family

10/10

Exceptional

27 Dec 2024

Elaine

Very nice place to stay!

Very clean. Will definitely stay here again. Close to train station

Friends_and_family Family

10/10

Exceptional

13 Dec 2024

Alexandra

Excellent stay. Good location. Staff were extremely friendly and helpful. Good breakfast included and very clean.

8/10

Excellent

12 Dec 2024

Ronald

Staff are all fantastic poor breakfast 1 coffee and a toasted sandwich rooms very small with no
Where to put your clothes except for a few hangers bed was to soft for me but comfortable no English on tv very good position for getting around netro near by pleanty of places to eat would go back but get a bigger bed

Leisure Self

10/10

Exceptional

09 Dec 2024

Steven

Fantastic stay!

Leisure Family

8/10

Excellent

05 Dec 2024

alexandra

the hotel room was very nice and clean all the time, just the stuff on the reception wasn't so helpful. the breakfasts meal not that good.

8/10

Excellent

01 Dec 2024

Gene

Hotel was nice enough. Location was convenient to Ebisu station. Main criticism was no hot water kettle for my nightly tea. And late night Ramen noodles ☹️

Leisure Friends

6/10

Pleasant

23 Nov 2024

Vafa

Clean hotel in an Excellent position very convenient to everywhere. The staff are very inflexible and haphazard. English is not commonly spoken. Breakfast was included in my room rate but the staff at the cafe who served the breakfast asked for extra money for the coffee sometime 55, other times 450 Yen! Which is it? I stayed for 6 nights and as I had an evening flight asked for late check out or luggage storage. One staff told me it was ok but on the day, the other staff refused to allow any. These guys have to understand their guests have chosen and are paying good money for their rooms and let themselves be courteous and of service to their guests.

Business Self

8/10

Excellent

20 Nov 2024

Tomoko

I wish there would be more towels

Self

8/10

Excellent

12 Nov 2024

Hisako

This was not a full service hotel, and the check in was done by a machine. It was in a convenient location. There was a nice cafe but with a very limited selection of food. There are nice restaurants at the station which is about 3 minutes away walking.

Leisure Self

10/10

Exceptional

11 Nov 2024

Sam

Location and facilities

10/10

Exceptional

28 Oct 2024

Colin

Great Ebisu Hotel

Very conveniently located hotel, 5 minutes walk from Ebisu station. The room was a good size with a very comfortable bed.
Location is very good with lots of restaurants, conbinis and supermarkets around. Location fairly quiet too, so easy to sleep and rest up. Breakfast at the hotel is simple toast and coffee, but enough to get your day started. Hotel recommended!

Self

6/10

Pleasant

28 Oct 2024

christina m

While the property was clean and quiet - the problem I had was with the bed and temperature.
There were many guides, but none to use the A/C. The translator app didn't help with deciphering the remote.
The bed was firm, but hot. I slept terribly, and it ruined my trip. I was exhausted all the time, and was in town for business to deliver a presentation.
I went to the front counter to ask for a sheet instead of this heavy duvet. You see the mattress is covered by a flat sheet. But they do not offer a flat sheet to sleep under. When I asked at the desk, they laughed (it's an american trait apparently?) and said they'd try to get another blanket out of storage. To their credit I was in my room that evening, but providing a thick blanket was not helpful either.
Eventually I took the duvet and separated it from the heavy comforter and used that as a sheet. Although, when I was \"required\" to have a cleaning every three days, the cleaning person would restuff it and put it on my bed again.
Then when I would go down for breakfast they offer only one dish to their travelers if you opt-into breakfast. It's a small coffee and a thick piece of cheese covered toast which is ham or tuna. There's no fork or knife. You're supposed to use your hands and get all greasy before heading out for the day. It left my hands stinking even after washing. Come on.
I would not stay here again, despite how friendly the staff was.

Business Self

10/10

Exceptional

24 Oct 2024

Brigitte

The automated check-in check-out takes away from the experience.
The neighborhood is great.

10/10

Exceptional

20 Oct 2024

Rod

Great staff, excellent location, close to station and shopping. Great location

Leisure Partner

10/10

Exceptional

07 Sep 2024

Judie

Nice and quiet

Great location nice and quiet. Comfortable beds. Plenty of room and super chilly air con

Friends_and_family Family

10/10

Exceptional

01 Sep 2024

Jason

Immaculate

Leisure Family

10/10

Exceptional

18 Aug 2024

Alison

Room a bit small

Leisure Partner

10/10

Exceptional

18 Aug 2024

Alison

The breakfast deck was pleasant.
Room maybe a little small

Leisure Partner

10/10

Exceptional

17 Aug 2024

Kishan

Great place to stay, I had a single room which was spacious. The room was clean, bed was comfy, massive TV with netflix and youtube, and has a safe. Quiet neighbourhood. Shower pressure was really good. Only thing was that the room didn't have a kettle. The cafe that offered free breakfast was very simple, a slice of buttered bread or with cheese and a drink. The cafe usually had a queue in the afternoon, seemed popular amongst the locals. There's convenience stores nearby so you can get more food for you breakfast so wasn't a big deal. There is a sign saying that they'll improve it. Loads of restaurants nearby and Ebisu station isn't far at all. Overall great experience and would recommend.

Leisure Self

10/10

Exceptional

14 Aug 2024

Matthew

Excellent location in Ebisu surrounded by alleys and streets with plenty of wonderful food options. The train station is a short walk away.

Leisure Family

10/10

Exceptional

04 Aug 2024

Verified traveler

Hip and clean

This was a very nice hotel in a nice part of town. It was so close to Ebisu station annd walkable to Shibuya. The beds were some of the most comfortable beds I have stayed in. The breakfast that was free for us was excellent - I don’t understand the reviews that hated it. It was excellent cheese toast and a drink. Will stay again!

Friends_and_family Friends

10/10

Exceptional

28 Jul 2024

JOSEPH

Convenient, easy in and out, comfortable.
All in all, a pleasant stay. We even decided to extend a night.

Business_and_leisure Family

8/10

Excellent

21 Jul 2024

Verified traveler

Convenient location. Breakfast not so good.

Breakfast menu poor. The location was good. Supermarkets and restaurants close by. A little expensive considering the poor breakfast.

Partner

10/10

Exceptional

17 Jul 2024

Wojciech

A great place to stay

Business Self

10/10

Exceptional

05 Jul 2024

Aliyah

It was amazing! We had a wonderful stay!

Leisure Family_with_children

8/10

Excellent

05 Jul 2024

Brian

Satisfactory

Extremely small rooms. Barely enough room for a suitcase on the floor. Customer service was poor. They expect you to use machines for check n and out. The room was clean and serviced each day but extremely small. No closet, no storage space at all. The room came with an included breakfast which was toast with ham and cheese.
Clean rooms but I would not stay here again

Friends_and_family Family

10/10

Exceptional

29 Jun 2024

Patrick

Easy place to for us. As expected, room was small, but fine unless you had large luggage.

Family

10/10

Exceptional

29 Jun 2024

SANDRA

Muy limpio servicio excelente y cerca de todo del tren taxis disponibles y Uber

Leisure Family

10/10

Exceptional

18 Jun 2024

William

This hotel represents great value for money. My room had a comfortable bed with bathroom and was always very clean. They have self service check in and check out. It is located a short walk to Ebisu station and about 20 minutes walk to Shibuya shopping mall.

Business_and_leisure Self

10/10

Exceptional

27 May 2024

Faye

Very good value hotel

Very good value hotel in a great area. Comfortable room, good service.

Partner

4/10

Poor

26 May 2024

Yi ping

Can’t deposit luggage after checking out . It’s not convenient for traveling.

Business

10/10

Exceptional

15 May 2024

Tobie

Would recommend and stay again.

Super clean, comfy beds, excellent location lived up to what we wanted: quaint streets full of life and restaurants, convenience stores, and close proximity to the train. Wonderful little breakfast included started the day off right. Great shower. Cons: self check in/no staff/not helpful, rooms are teeny tiny (2 beds= 2 people/room max)

Friends_and_family Family