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Hyatt House Tokyo Shibuya

Tokyo · Japan

3 3 Sakuragaoka ChoView location

9.6/10Excellent309 Reviews
Cleanliness10.0/1010.0
Service9.8/109.8
Comfort9.6/109.6
Condition9.8/109.8
Amenities9.6/109.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hyatt House Tokyo Shibuya

Enjoy a comfortable stay at the Hyatt House Tokyo Shibuya, located in the heart of Tokyo, a short walk from Shibuya Crossing. This hotel offers an indoor pool, 24-hour fitness center, and on-site dining.

Start your day with a buffet breakfast (fee applies) and unwind with a drink at the bar/lounge. Each of the 126 air-conditioned rooms features a kitchen, 55-inch Smart TV, and complimentary Wi-Fi. Additional amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.

Nearby attractions include Cerulean Tower, Hachikō Memorial Statue, and Yoyogi Park. Conveniently located near both Haneda (HND) and Narita (NRT) airports.

Read more about this hotelShow less

Hyatt House Tokyo Shibuya is centrally located in Tokyo, a 5-minute walk from Hachikō Memorial Statue and 6 minutes by foot from Shibuya Sky. This hotel is 0.3 mi (0.4 km) from Shibuya Crossing and 0.4 mi (0.6 km) from Shibuya 109 Building.

Make yourself at home in one of the 125 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 55-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as laptop-compatible safes and desks.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Gym
Smoking areas
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 11:00 AM

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Noise-free rooms not guaranteed LGBTQIA+ friendly Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 8:00 AM to 8:00 PM.
    • Only registered guests are allowed in the guestrooms.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Cashless payment methods are available for all transactions.
    • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher and a smoke detector
  • Optional fees
    • Fee for buffet breakfast: approximately JPY 3630 for adults and JPY 3630 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Korean

    Japanese

    English

    Chinese (Mandarin)

Nearby attractions

Hachikō Memorial Statue 0.4 km / 0.3 mi
Shibuya Scramble Square 0.5 km / 0.3 mi
Shibuya Sky 0.5 km / 0.3 mi
Shibuya Crossing 0.5 km / 0.3 mi
Shibuya 109 Building 0.5 km / 0.3 mi
Shibuya Hikarie 0.6 km / 0.4 mi
Yoyogi National Gymnasium 1.4 km / 0.9 mi
Yoyogi Park 1.4 km / 0.9 mi
Omotesando 1.7 km / 1.1 mi
Omotesando Hills 1.8 km / 1.1 mi
NHK Hall 1.9 km / 1.2 mi
Takeshita Street 2.1 km / 1.3 mi
Meiji Jingu Shrine 2.6 km / 1.6 mi
Meiji Jingu Stadium 2.7 km / 1.7 mi
National Art Center, Tokyo 2.9 km / 1.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 126
  • hotel
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Lift access
  • Breakfast
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE TWO BEDSTWIN • DELUXE TWO BEDS • 1 Bedroom • 50 m²TWN.2B-DX
    TWIN DELUXE TWO BEDSPhoto unavailable18 photos

    Hyatt House Tokyo Shibuya

    TWIN DELUXE TWO BEDS

    Room photos

    18 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.2B-DX

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXESUITE • DELUXESUI.DX

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    SUITE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN PREMIUMTWIN • PREMIUMTWN.PI

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    TWIN PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE TWO BEDSSUITE • DELUXE TWO BEDSSUI.2B-DX

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    SUITE DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 1 Bedroom • 50 m²DBL.DX-KG
    DOUBLE DELUXE KING BEDPhoto unavailable6 photos

    Hyatt House Tokyo Shibuya

    DOUBLE DELUXE KING BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE TWO BEDSDouble or Twin • DELUXE TWO BEDSDBT.2B-DX

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    Double or Twin DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BEDDBL.KG-PI

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    DOUBLE PREMIUM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXESINGLE • DELUXESGL.DX

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    SINGLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE KING BEDSUITE • DELUXE KING BED • 1 Bedroom • 85 m²SUI.DX-KG
    SUITE DELUXE KING BEDPhoto unavailable20 photos

    Hyatt House Tokyo Shibuya

    SUITE DELUXE KING BED

    Room photos

    20 photos

    Room overview

    Non-smoking room
    Room size
    85 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    Hyatt House Tokyo Shibuya

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hyatt House Tokyo Shibuya

9.6
Excellent
309 Reviews
Cleanliness
10.0 /10
Service
9.8 /10
Comfort
9.6 /10
Condition
9.8 /10
Amenities
9.6 /10
100 reviews shown
10/10
Exceptional
24 Jul 2026
Rafael Antonio
Excellent service all around the property, convenient location to move around the area, we experience a great stayed, 100% recommendations
10/10
Exceptional
15 Jul 2026
Towanda
Great hotel. Good location, very clean and friendly staff. Highly recommend!
Family_with_children
10/10
Exceptional
06 Jul 2026
Chanthol
The staff were amazing! I enjoyed the breakfast buffet and the pool. The location is perfect. It’s so close the Shibuya Crossing and all the shops but tucked away from the hustle and bustle. It’s excellent for families. It is a 5 minute walk from Shibuya station. The rooms are clean.
Friends_and_family Family
10/10
Exceptional
06 Jul 2026
Connor
Great hotel for our 3-day stay in Tokyo. As Canadians, it was helpful to have a front desk staff who spoke English and we’re quite helpful to arrange taxis, transport our bags to the next city, and give us tips for were to eat when we arrived late the first night. Room was bright, clean and well setup. In-room laundry was really nice, and the girls liked the pool too. Oh - and the beds and pillows are excellent. You’ll enjoy this place for a family stay.
Family_with_children
10/10
Exceptional
03 Jul 2026
SeJoong
I absolutely adore the cleanliness of this place and the kindness of its staff. The only thing I regret is the limited room space compared to the price.
Family_with_children
10/10
Exceptional
27 Jun 2026
Jasmine
Very
10/10
Exceptional
26 Jun 2026
Fabiola
Excellent hotel. A true home away from home. Unbeatable location. Highly Recommended. Would stay again.
Family
10/10
Exceptional
23 Jun 2026
Alejandro
Great location, clean rooms.
Family_with_children
6/10
Pleasant
25 May 2026
naomi
Staff were not knowledgeable about basic surroundings and restaurants. Gave a list of food hall type restaurants nearby which were below average…so not helpful. Rooms are extremely basic and teeny tiny. Zero luxury.
Partner
8/10
Excellent
19 May 2026
Alyssa
The breakfast wasn’t good. They downgraded my room upon arrival because they didn’t have my room available. I booked a king 3 months out and got downgraded to a twin. However, they tried to accommodate me with breakfast included and a top floor. The room was clean and nice, with an incredible view. I’m also a light sleeper so a top floor is ideal. I do think this hotel is a bit overpriced, but they do have a big apartment style room with laundry, stove, and a big fridge. This place is ideal for a long stay. I only stayed 2 nights so I think I’d stay somewhere else next time. The room and hotel property was very clean. The only other thing was it was a pain to find the hotel and I got lost a bunch of times before figuring out the maze. The hotel lobby is on the top floor and you go out on floor 3 with stairs and escalators so it may be a bit confusing at first, but you eventually figure it out. The staff was nice and helpful. I do wish the breakfast was better considering how much money I spent for 2 nights.
Self
10/10
Exceptional
18 May 2026
Nicholas
This is by far the best hotel in shibuya if you are a first time Japan traveler or a frequent visitor. The staff is very welcoming , they speak many languages , and can help navigate anything needed.
Partner
10/10
Exceptional
09 May 2026
Maitrayee
I stayed here for three nights and had a great experience. The room was clean, quiet, and well maintained. Staff at the front desk were friendly and helpful throughout my stay. The location was convenient and close to restaurants and public transportation. Breakfast had good variety, and the Wi-Fi worked well. I would definitely stay here again.
10/10
Exceptional
04 May 2026
SHARMAINE
The kitchen was well equipped.
Friends_and_family Family
10/10
Exceptional
02 May 2026
Mariette
The staff were friendly and helpful. The location of this hotel is perfect, near stores and restaurants. The room was clean, spacious and being able to do our laundry was wonderful! I highly recommend this hotel. We will stay here again the next time we visit Tokyo.
Family
10/10
Exceptional
28 Apr 2026
Michelle
We had laundry in room which was amazing. Breakfast was excellent. Nice size for 3 of us. Located so close to the train station which made it super easy to navigate all over Tokyo.
10/10
Exceptional
19 Apr 2026
Matthew
Fantastic hotel, very modern and has all the amenities you need. The staff are incredibly helpful.
Great location, only a 10 min walk to the Shibuya Crossing.
Good luck navigating the maze that is Shibuya station!
Will 100% stay at Hyatt House again and highly recommended.
Family_with_children
10/10
Exceptional
11 Apr 2026
Saurabh
Breakfast is ok but everything else is amazing
Family_with_children
10/10
Exceptional
08 Apr 2026
Hovik
Everything nearby
10/10
Exceptional
25 Mar 2026
Michelle
Room was impeccable.
10/10
Exceptional
08 Mar 2026
Hui Chi
I really enjoyed my stay at Hyatt House Tokyo Shibuya. The room had both a washing machine and a small kitchen, which made it incredibly convenient for families traveling with children. Having the ability to do laundry and prepare simple meals made our stay much more comfortable, especially when traveling with a little one. The hotel’s location in Shibuya was also very convenient for getting around Tokyo. Overall, it was a very pleasant and family-friendly stay, and I would happily recommend it to other families visiting Tokyo.
Family_with_children
10/10
Exceptional
02 Mar 2026
Lynn
I had a wonderful 5 nights stay. Staffs were extremely helpful. We were there to celebrate my daughters' birthday and Hotel gave us complimentary breakfasts and drinks. Our room was on the 14th floor with beautiful sunset view of the city. Excellent location and room was very clean with washer/dryer. Bed was very comfortable. We felt very safe and will definitely come back. Loved the Nepresso cafe in room, sure made us feel like home.
Family
2/10
Poor
25 Feb 2026
jason
Not good
10/10
Exceptional
18 Feb 2026
Gisela
Great room with everything we needed, extremely clean and helpful staff. Beautiful pool area.
Friends_and_family Family
10/10
Exceptional
06 Feb 2026
Krystal
Clean room, great staff & good location.
Leisure Partner
10/10
Exceptional
02 Feb 2026
Alejandro
This was a very comfortable stay with well equipped room including daily coffee, water bottles, coffee machine, washing machine, fridge and microwave. The property itself is about 10 mina from the Shibuya crossing. The Shibuya station is directly beneath, very handy. We would certainly come back this place. Friendly hotel staff too.
Leisure Family
10/10
Exceptional
19 Jan 2026
Chadworth and Michelle
Great location, clean room, great service, breakfast buffet was amazing, staff was excellent. We would stay their again!
Partner
10/10
Exceptional
24 Dec 2025
Therese Camille
2nd time staying here and never disappointed. Room is spacious, and with laundry inside the room. Walking distance within Shibuya Station so very convenient while going around Tokyo.
Leisure Family_with_children
10/10
Exceptional
14 Dec 2025
Judy
The staffs were so nice and made me always feel like home when I stayed there.
10/10
Exceptional
23 Nov 2025
Malayphone
Was great!
Leisure Family
10/10
Exceptional
03 Nov 2025
Rachael
Loved our stay
Leisure Family_with_children
10/10
Exceptional
31 Oct 2025
SHIELA ANN
Huge room.
Leisure Friends
10/10
Exceptional
30 Oct 2025
Gad
Wonderful stay. Large, pleasant, and spacious rooms. Comfortable beds. Spotless cleanliness. Very quiet.
Friends_and_family Family
10/10
Exceptional
09 Oct 2025
wayne
Staff was friendly… room was very clean.. enjoyed the pool and the hot tub
Leisure Family
10/10
Exceptional
08 Oct 2025
Henson
Great location, friendly staff, clean room and amenities.
Friends_and_family Family
10/10
Exceptional
02 Oct 2025
Sasha
Fantastic experience and we will stay again next time we are in Tokyo. Thank you for accommodating our advanced request for a higher floor!!
Leisure Partner
8/10
Excellent
27 Sep 2025
Edison
Nice, well laid out room.
10/10
Exceptional
24 Sep 2025
FRANCISCO
The associates Miyaco and Naoki were excellent, they help us a lot, they wrote messages and instructions for the taxi drivers in their language, Japanese, they gave us information about places to visit, they wrote introductions in English and Japanese to ride the subway and hoe to exit the train stations, wlich are huge and confusing to exit, it was a great service, they are great
Leisure
10/10
Exceptional
20 Sep 2025
James
All the amenities! it had an induction stove with pots and pans, a washer/dryer combo which came in super hand with the sweltering heat, as well as tons of stuff like toothpaste, toothbrushes, laundry detergent, you name it. A great stay!
Leisure Self
10/10
Exceptional
24 Aug 2025
Christine
Very quiet and nice and great location!
Leisure
10/10
Exceptional
13 Aug 2025
Janet
We had a wonderful stay at the Hyatt House. The staff was fluent in English and extremely helpful with everything throughout our stay. We were surprised that water was left for us each day. My daughters bought stuffed animals from Tokyo Disney Seas and the next day when we returned to the hotel, they found them sitting on the beds that had the sheets replaced - it was one of those cute things that you did not expect!’

The location was also perfect for dining, shopping and transportation. It was easy to get to other areas in Tokyo via subway or taxi. If we ever visit the area again, we will definitely be returning to this hotel.
Leisure Family
10/10
Exceptional
13 Aug 2025
Donya

The most amazing experience ever!

This was one of the best hotels I have ever stayed in! From the time I walked in the door, until I checked out, it didn't disappoint. The service was A+, on the same level as the Ritz-Carlton. Beyond clean! Every amenity that you could possibly need, and the location was everything! When we visit Tokyo again, I will be staying at the Hyatt Tokyo.
Business
10/10
Exceptional
11 Aug 2025
Sharyne McCombs
Neat, nicely appointed hotel in a convenient, walkable area. Friendly, helpful staff.
Leisure Family
10/10
Exceptional
05 Aug 2025
Manuella
It was a 5 min walk from the crossing. Lots of options. During the hot days the pool helped keep us cool. It was a great place and the amenities were great. Definitely will be back.
Leisure Family_with_children
10/10
Exceptional
02 Aug 2025
annie
Greatest
Family
10/10
Exceptional
26 Jul 2025
Laurin
Very quiet and wonderful stay!
Leisure Family
10/10
Exceptional
24 Jul 2025
antonio
Within walking distance of the Shibuya JR line and the Shibuya Scramble intersection

A lot of restaurants and things to see in a compact area, explore the immediate area around the hotel, everything is brand-spanking new! It really has a futuristic feel to it, especially at night.
Leisure Family
10/10
Exceptional
22 Jul 2025
Angela
Great location close to shibuya station. Quiet, clean, and comfortable. Friendly staff. Would stay here again.
10/10
Exceptional
19 Jul 2025
Vincent
The room was great. Washer dyer, really a lot of attention to detail. House cleaning never bothered you yet the room was always cleaned. They did a pretty good job with breakfast, but I wouldn’t say it was amazing. Very close to Shibuya station and like a 10 minute walk to the scramble, so close enough to get out to the train or surrounding area, but peaceful enough to take it easy and get back to home base when needed.
Leisure Self
8/10
Excellent
18 Jul 2025
Verified traveler
Great location but no concierge that was very disappointing for a first timer.
Leisure Family
10/10
Exceptional
24 Jun 2025
Margaret
We enjoyed this hotel a ton. The rooms were huge and helpful to have a washing machine and dryer. The location was perfect for riding trains. The staff were kind and respectful . And everything was so clean
Leisure Family
10/10
Exceptional
16 Jun 2025
Kevin
Everyone was amazing! Excellent service by every team member! Highly recommend! And so close to the Shibuya Station too!
Leisure Family
10/10
Exceptional
16 Jun 2025
Amir
Great hotel with all amenities inside the room. Location is great but can be overwhelming to get around the area if not familiar. Don’t bother with breakfast- lots of excellent options in the surround area
Leisure Family
10/10
Exceptional
13 Jun 2025
elanni
Well appointed. Super clean.

We only wished the pool had longer hours. It didn’t open early enough to swim laps for a workout and it was always closed by the time we got back to the room after dinner.
Partner
8/10
Excellent
05 Jun 2025
Joel
Nice place but awfully hard to locate, even by the locals. It’s new so that’s a plus. Decent room size with that special line item…a washer/dryer combo, which should remove a traveler from packing too much clothing (plus it’s Tokyo, so you can easily shop here). Odd location for the check in (15th floor). Friendly and efficient staff. Not much of a restaurant, so you will likely and should step out to explore and dine Tokyo. 7-Eleven, Family Mart, Lawsons and most importantly Tokyu Grocery Store are all nearby. This is not a luxury hotel nor is it Chic, but having that washer/dryer sure do make it worthwhile to stay here. Oh and by the way, we stay for 7 nights and washed our clothes 8 times! lol…
Leisure Partner
10/10
Exceptional
29 May 2025
Bryce
Great location especially to the Shibuya Station and shopping. Hotel staff were professional, friendly and helpful.
Leisure Family
10/10
Exceptional
28 May 2025
Ben
Extremely comfortable, quiet and well equipped rooms. Very helpful and polite staff. Would highly recommend the Hyatt House Tokyo Shibuya
10/10
Exceptional
26 May 2025
Laura
Very up to date hotel. Staff extremely helpful
Leisure Family
10/10
Exceptional
26 May 2025
Laura
Outdated hotel
Leisure Family
10/10
Exceptional
17 May 2025
Karina
The room was beautiful, spacious and superbly equipped. The area was so covenient. Would totally recommend!
Leisure Family
10/10
Exceptional
03 May 2025
Margaret
Was very clean and connected to Shibuya.
Family
10/10
Exceptional
03 May 2025
leah
Amazing everything!
Leisure Family
10/10
Exceptional
03 May 2025
Roberta

A stay that exceeded expectations

We stayed at this hotel for 8 nights and could not have been more pleased. The staff (front desk, cleaning and restaurant) were extremely friendly and helpful from beginning to end. We traveled to another location of Japan for a couple of nights and were anxious to return to our comfortable, clean and accommodating room. The amenities were more than expected and we lacked nothing. It was nice to be able to wash and dry our clothes in our room as well as cook simple meals if we wanted. Great location. Close to the train station as well as many restaurants and in an area that is not over populated or congested. It was a great place to come back to after a long busy day! We highly recommend this Hotel to anyone looking for a comfortable clean stay.
Friends_and_family Family
10/10
Exceptional
20 Apr 2025
Matthew
The service was exceptional, and the rooms were very clean and good sized
Leisure
10/10
Exceptional
09 Apr 2025
Danielle
Perfect stay, easy, clean, with a wonderful helpful staff!
10/10
Exceptional
05 Apr 2025
Are
Excellent hotel 2 minute walk from Shibuya station
Leisure Family
10/10
Exceptional
04 Apr 2025
Lisa
Hotel was in the perfect area to explore Tokyo. Hotel was clean, quiet and comfortable.
Leisure Partner
10/10
Exceptional
03 Apr 2025
Laura
Excellent location although initially hard to find.
10/10
Exceptional
23 Mar 2025
Anne
Our family of 3 really enjoyed our 5 night stay at the Hyatt House. It was in a quiet neighborhood
10/10
Exceptional
17 Mar 2025
Patricia
Great location and rooms! Loved our stay!
Leisure Family_with_children
10/10
Exceptional
16 Mar 2025
Julie
Nice new property. Didn't \"count\" toward my Hyatt points so that really annoyed me considering how much the stay cost. Really not acceptable.
8/10
Excellent
15 Mar 2025
Charles
The hotel was fine, the staff was great, but navigating a three dimensional version of New York City was almost too much. Google and Apple Maps tried to be useful, but they never had our location just right and the recent construction can still be seen on the maps making it even more taxing.
Leisure Family
10/10
Exceptional
15 Mar 2025
Steven
Great location, very well run, excellent staff.
10/10
Exceptional
02 Mar 2025
Vicky
We had an amazing stay. The beds were comfortable, rooms had lots of space and the staff were friendly
Leisure Partner
10/10
Exceptional
26 Feb 2025
Henry
Amazing location in the heart of shibuya. Slightly located away from the main busy area of shibuya which was nice for noise and walking! Facility is very modern with a very nice gym. Rooms had washer/dryer, kitchen, and many other useful appliances/furniture! Felt right at home
Friends_and_family Friends
10/10
Exceptional
07 Feb 2025
Allen
Very nice experience
Leisure Friends
10/10
Exceptional
23 Jan 2025
Stephane
Perfectly located, great staff and neat room with full kitchen equipment
Leisure Family
10/10
Exceptional
15 Jan 2025
Hasmi
Loved the property, location, especially all the staff. in room laundry, kitchenette and living area. It was perfect. We look forward to staying again on our next trip.
Leisure Family
6/10
Pleasant
12 Jan 2025
Andrew

Good Location but Difficult to Find, Room Issues

This hotel is in a great location, very close to Shibuya Station, but it’s surprisingly hard to find. Google Maps often led us on different routes, and even with directions from the hotel, it still took about double the time Google said it would to walk. If I remember correctly, you go through the pink Sakura building, take the elevator to the 3rd floor, go through a tunnel, and then turn to see the Hyatt House Shibuya sign pointing you in the right direction.

The rooms are perfect for families, with a fully equipped kitchen and great functionality (100/100). However, our experience wasn’t entirely positive. When we first arrived, our room had a strong, unpleasant body odor. At first, we thought it might be coming from the hallway, but it was confined to our room. Even after spraying air freshener, the smell lingered. We reported the issue, and the hotel gave us an air purifier, but it didn’t help. We even tried leaving the oven fan on, but that didn’t improve the situation either. They offered to move us to another room, but since we were staying next to family members, we decided it wasn’t worth the hassle. On top of that, my sister found a toothpick next to her bed when she arrived.
Friends_and_family Family
4/10
Poor
11 Jan 2025
RACHEL
My family and I had booked 3 rooms at the hotel. The room was very clean and nice. However, none of us were able to sleep through the night as all 3 rooms would make this quiet but high pitch tone and then the windows would make an extremely loud pop as if something was banging into the windows consistently. Likely the exterior contracting and what not? We ended up having to keep napping and sleeping throughout the day with our children and did nothing for the duration except order in food. Overall really nice property but does not make up for the inability to sleep.
Leisure Family_with_children
10/10
Exceptional
10 Jan 2025
Sally
We absolutely loved our stay here. Out of all the places, it was the most comfortable and HUGE for a Tokyo hotel.
Great for families with a stove and all supplies. Amazing service.
Breakfast could have been better, and the dryer took forever to dry clothes, it was lacking that department.

Otherwise, it was centrally located for shopping and eating. Would definitely stay here in the future.
Leisure Family_with_children
10/10
Exceptional
11 Dec 2024
Jesa
I enjoyed everything about my stay. The staff was excellently accommodating and made us feel welcome. They took care of our every need. The room was perfect and comfortable! The location was perfect for everything we did. It was a great experience! Thank you so much!
Leisure Family
8/10
Excellent
29 Nov 2024
Viktor
The breakfast experience is quite overpriced and a bit underwhelming. Otherwise I’d give it 5 stars.
10/10
Exceptional
29 Nov 2024
Hanna
Greta location attached to Shibuya station. Many malls and restaurants within walking distance. Rooms were perfect for a family, spacious and clean.
Leisure Family_with_children
10/10
Exceptional
24 Nov 2024
Lorraine
We highly enjoyed our time at Hyatt House. We stayed at three other hotels throughout our trip and this one was the best! The rooms are clean and new. We had views of the park. The staff were great (such as Rie and Reina) and if they didn’t know something, they looked it up. The hotel restaurant had great views and a great breakfast buffet. It was so close to the famous Shibuya crossing, just about 10 minutes walking. The area was new, which had its own pros and cons. The pros were that the area was so quiet it felt like this was our own corner of Tokyo, and it felt safe, there is even a park nearby. There is a grocery and pharmacy in the next building over and you can get to them and other restaurants and the train station all without crossing the street but via the walkways on the second and third floors. The cons is that it is still up and coming and I’m sure this is just a brief period before more businesses come in. There are also some limited choices for restaurants in the immediate area, which again, I’m sure will change soon. It’s hard for taxis or Ubers to find the hotel but the hotel has a webpage specifically for helping them get you directly to the door. Given that we stayed for a whole week, the kitchenette, the microwave, the fridge, the stove, and the laundry in-unit all came in handy. Also, love that the hotel slippers, toothbrush, toothpaste, hair brush, etc were all complimentary. Can’t say enough great things about this hotel!
Leisure Family
10/10
Exceptional
20 Nov 2024
Karen
Loved how clean, modern, quiet, spacious, and hotel offered a beautiful indoor pool and hot tub, fitness room, washer and dryer in the room along with a stove and other conveniences. The restaurant breakfast was delicious and offered an array of healthy breakfast fare! Location was great!
Leisure
10/10
Exceptional
16 Nov 2024
Lynda
Great hotel on the quiet side of Shibuya station, washer:dryer and nepresso coffee maker were a plus. Very convenient location as it's close to the train and restaurants
Leisure Partner
10/10
Exceptional
16 Nov 2024
Van
Amazing hotel, great location l. Washer/dryer ensuite is a bonus. The hotel has everything you need for a comfortable stay. Its a home with all the hotel ammenities
Leisure Family_with_children
10/10
Exceptional
04 Nov 2024
Yitian
Could have better taxi instructions, because GPS on many taxis have problem locate the exact location of the hotel with its address, always took me to Sakura Stage. And it would be helpful to have a sign to indicate taking the escalator down to the taxi stand on the ground floor at 2/F exit.
Leisure Self
10/10
Exceptional
03 Nov 2024
James
The location was perfect.
Leisure Family
10/10
Exceptional
02 Nov 2024
Todd

Pleasantly surprised

Friendly staff. Great location. Seems like a new building. Spacious rooms with laundry and kitchen
Partner
10/10
Exceptional
24 Oct 2024
CHI CHING JASON
It’s a new hotel, the room was sparkling clean and quite spacious when compared to other hotels in Tokyo. It’s very close to Scramble Square

It’s quite hard to find the hotel at first

But, it’s very close to the JR station if you walk around and find the way

Leisure Family_with_children
8/10
Excellent
22 Oct 2024
James
Not bad, place is a decent size
10/10
Exceptional
22 Oct 2024
Jordin
Amazing room and beautiful property. Everything is brand new and in pristine condition. The washer and dryer unit and complete kitchen in the room was very convenient. Excellent location close to many attractions, restaurants, and transportation. One of the best hotels that we have ever stayed at in a city!
Leisure Partner
10/10
Exceptional
21 Oct 2024
Tin
Great service.
Business_and_leisure Family
10/10
Exceptional
17 Oct 2024
Lisa
We stayed here and the rooms were spacious for the three of us. We would totally revisit and stay again. Absolutely loved the facilities and the very helpful and courteous staff
Leisure Family
10/10
Exceptional
08 Oct 2024
Jonathan
Well, located for walking and shopping in Shibuya. Pretty decent, but not great breakfast buffet… But reasonably priced. Excellent staff. Pretty good fitness center with water dispenser. Construction in the city below makes it a little hard to get to via taxi or walking, but once you know what to do it's fine.
Leisure Family
10/10
Exceptional
05 Oct 2024
Brandon
Awesome location
10/10
Exceptional
04 Oct 2024
Alaba
It was such a great stay. The staff were so sweet and helpful!
10/10
Exceptional
02 Oct 2024
katie
Great new property
10/10
Exceptional
29 Sep 2024
Eddie
Very well located easy axis to train station beautiful hotel, very clean staff and incredibly friendly all the modern amenities incredible showers very comfortable bed
Leisure Partner

Location & surroundings

Hyatt House Tokyo Shibuya
3 3 Sakuragaoka Cho, Shinagawa, Japan

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Hyatt House Tokyo Shibuya

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