Shibuya Granbell Hotel

Japan , Tokyo
Tokyo, 15-17,Sakuragaoka-cho,Shibuya-ku
Show on Google | Map

100 reviews shown

10/10

Exceptional

25 Apr 2026

Duangjai

Close by Shibuya crossing

10/10

Exceptional

24 Apr 2026

Theresa

Great location.

10/10

Exceptional

21 Apr 2026

Lilit

Enjoyed our stay. Very calm hotel, staff was nice and helpful. Conventionally located near the major trains and Shibuya Crossing. Would stay here again

Partner

6/10

Pleasant

19 Apr 2026

Megan

Compared to other hotels we stayed at

10/10

Exceptional

18 Apr 2026

Susan

GREAT location!! Room was decent size. Clean rooms and friendly staff. Highly recommend!

10/10

Exceptional

16 Apr 2026

Alicia

Great room, clean hotel, great location, and friendly staff. Close proximity to Shibuya Station and crosswalk. Nearby restaurants and shopping.

Family

10/10

Exceptional

16 Apr 2026

Gabriel

If you are a Shibuya person, this is the best location. It is located just a few steps from the Shibuya stop of the Narita Express at the New South Exit. The exit is so new, there are not even signs that tell you where it is if you are trying to enter it. It is steps away from supermarkets, pharmacy, restaurant, and shopping. Best of all the price is affordable. The hotel rooms could be bigger and luxurious but for the price and location, it is unbeatable.

Self

10/10

Exceptional

16 Apr 2026

Jorge

Clean room and did not smell even if it was a smoking room option. Great location!

Partner

8/10

Excellent

15 Apr 2026

christie

The staff were wonderful! Great location! Hotel needs to be painted and cleaned up. Tiny rooms but priced accordingly. I would stay again for the location!

Self

8/10

Excellent

12 Apr 2026

Jason

It was fine. The rooms were clean. The staff were helpful. The hallways and overall condition o

6/10

Pleasant

09 Apr 2026

Kimberly

Very convenient location, however the room was very small, no cable on television and room needs some updating
Staff was very good!

Self

8/10

Excellent

09 Apr 2026

Sandra

Great location and very helpful, friendly staff. Bit small but I believe that is Japan hotels. My first visit

Partner

10/10

Exceptional

07 Apr 2026

Everett

Room was and smelled good.

6/10

Pleasant

07 Apr 2026

James

A very average hotel in a great location. If you all want is a clean hotel close to Shibuya (in a quieter part) this is totally fine. I only spent one night here but it was fine. The room was a bit tired but no issues. WiFi worked. Shower was good. Bed was fine. Room was tiny but serviceable.

Self

10/10

Exceptional

05 Apr 2026

Erin

Beautiful location

10/10

Exceptional

05 Apr 2026

David

Clean hotel 5 min walk to Shibuya station New South Exit older hotel but has all you need rooms slightly bigger than normal

Self

2/10

Poor

04 Apr 2026

Kyra

More of a motel than a hotel. Dated rooms, no lobby, no breakfast, but close to Shibuya Crossing.

Family

10/10

Exceptional

29 Mar 2026

Catherine

The room is incredibly small. I did not see pictures online of the room before and was a bit disappointed when I arrived. Also, there is a bit of noise from the streets but that is expected. It’s a great location in Shibuya near the crossing and great access to the stations.

Self

8/10

Excellent

29 Mar 2026

William

Nice stay, good location, staff was excellent, room was ok.

6/10

Pleasant

27 Mar 2026

Mason

Room felt old and had notable damage (torn mattress, scuffed walls, damaged furniture). Staff were extremely nice and friendly. Lacked a coin laundry. Great location, but not a 3.5 star hotel. Acceptable, but not impressive.

8/10

Excellent

24 Mar 2026

Olivia

Staff were friendly. Very easy and efficient check in and check out. Great location!

Family_with_children

10/10

Exceptional

24 Mar 2026

Sandra

Great location, close walking distance to trains and shops. Rooms are clean and pleasant

8/10

Excellent

23 Mar 2026

MICHAEL

Fantastic location. Adequate hotel. Single room was very small. No real amenities in the hotel--just a place to sleep. But there is so much going on in the neighborhood that you won't want to hang at the hotel. The shower was truly remarkable--exfoliating in the extreme. I'd stay there again.

Self

6/10

Pleasant

21 Mar 2026

Gabriela Denix

Location is great, but the hotel is pretty old like really old. Needs lots of tlc.

Family

10/10

Exceptional

20 Mar 2026

Jonathan

Great location, very close to Shibuya Station

8/10

Excellent

19 Mar 2026

William

The room was clean and the bed was comfortable, although the room was slightly too warm and the air conditioning is hard to adjust

Self

10/10

Exceptional

17 Mar 2026

Sandra

The property does need some updating and it’s hard to find on maps but if you put in Sakura Stage this will be your best option. I loved every single staff they were so helpful and they all had smiles each time. Good staff really have an impact on stays and this made me want to come back if I was to stay in Shibuya again. The location is perfect as well it’s walking distance from a lot of touristy areas like the Starbucks reserve, Shibuya crossing, metro, like literally everything.

Self

4/10

Poor

17 Mar 2026

Renata

By mistake booked smoker room. Old unit. Carpet and curtains durty . Furniture needs to be renovated. Great location

Self

10/10

Exceptional

16 Mar 2026

Anisha

Convenient location and an easy stay!

Self

10/10

Exceptional

16 Mar 2026

Long

Central location

Self

10/10

Exceptional

15 Mar 2026

Anessa

Great location, kind of on steep incline, that was the only downfall really.

Friends

10/10

Exceptional

14 Mar 2026

Shy

Over night stay was great, no complaints.

6/10

Pleasant

12 Mar 2026

Kelman

Good location, room a bit dated and small, some mould near shower area

Partner

10/10

Exceptional

11 Mar 2026

Yeshe

Very good stay , convenient, wanted to extend but couldn’t . They were fully booked , next time around

Partner

6/10

Pleasant

07 Mar 2026

Julie

It was too hot

8/10

Excellent

01 Mar 2026

Carol

No problem storing luggage prior to check-in.
Room was quite dark, but clean and good value for money and perfectly adequate for short stay.
Fridge and kettle in the room.
Excellent water pressure in shower.

Partner

10/10

Exceptional

20 Feb 2026

William J

I have to say, the staff! I almost lost my luggage with Yamato Transport, they made a lot of calls and reassured that everything was going to be okay. I hug the assistant because she help me saved thounsands of dollars worth of merchandise.

スタッフの皆さん、本当に感謝しています！ヤマト運輸で荷物を紛失しそうになった時、何度も電話をかけて「大丈夫だよ」と安心させてくれました。何千ドルもする商品を救ってくれたスタッフの方に、心から抱きしめられました。

Self

10/10

Exceptional

18 Feb 2026

Cindy

Older room but very clean. Great bathroom and king bed. Small so had to be creative with suitcases but it all worked out great and right across from train station.

Partner

10/10

Exceptional

17 Feb 2026

The stay was great and staff working was really friendly and helpful. The room was abit old but overall it’s a great place.

10/10

Exceptional

17 Feb 2026

Patrick

Nice hotel close to the train station.
The hotelroom was clean and the staff very friendly

Partner

2/10

Poor

16 Feb 2026

Tuva

Room felt old, aircon only did hot air and room was incredibly warm.

Partner

10/10

Exceptional

15 Feb 2026

JOANN

Clean room, excellent reception staff, friendly and respectful . We like the toiletries:), excellent location.

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Cynthia

The staff were friendly.

Friends_and_family Family

6/10

Pleasant

14 Feb 2026

Barbara

The rooms could have been cleaner. The staff were very nice though and it’s in a good location.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Morio

Staff was great. The room was clean.

Partner

10/10

Exceptional

30 Jan 2026

Cameron

Great location, room was great too

10/10

Exceptional

29 Jan 2026

Dennis

Spotless room and courteous staff

Leisure Family

6/10

Pleasant

29 Jan 2026

Paola

Room was small, the bathroom smelled and it was outdated

Business_and_leisure Family

10/10

Exceptional

25 Jan 2026

Max

Very nice staff, smoking rooms, and great area

Business_and_leisure Partner

10/10

Exceptional

25 Jan 2026

Louis

Very happy with our stay.

10/10

Exceptional

24 Jan 2026

Judith

Everything

Leisure

8/10

Excellent

24 Jan 2026

Naomi

Stayed there for 4 nights. All staff were very respectful and great. Great location with only a few min walk from Shibuya station.
The room was rather small, but the location really made it worth staying.

Business

6/10

Pleasant

19 Jan 2026

Emily

The room was a little dirty and smelled of stale smoke. It was obvious it was previously a smoking room by the yellowing of the ceiling.

Staff were pleasant and it was good enough for one night. Good location too.

Leisure Self

10/10

Exceptional

18 Jan 2026

Michael

Great

10/10

Exceptional

09 Jan 2026

Ruel

Very good staff

Leisure Family

8/10

Excellent

08 Jan 2026

Rene

Helpful staff

Leisure

8/10

Excellent

08 Jan 2026

Ada

Had a clean and comfortable stay. The three single beds weren’t perfect for us, so I’ll opt for a bigger room next time. The location is so convenient that it more than makes up for it. I’ll happily return.

Leisure Family

10/10

Exceptional

04 Jan 2026

Phi

Great staff! Close proximity to dining options stood out

Leisure Self

8/10

Excellent

04 Jan 2026

Vincent

Great location!

4/10

Poor

01 Jan 2026

Marilen

The hotel’s only advantage is its location. The advertised rating is inaccurate, as the service did not meet expectations. Staff were unhelpful and had difficulty understanding basic English. We had a better experience at the Shinjuku branch.

Leisure Family

10/10

Exceptional

31 Dec 2025

Orlando

I stayed for one night. It was clean, and it's extremely close to Shibuya Crossing. The staff were extremely friendly and helpful.

Leisure Self

2/10

Poor

30 Dec 2025

Audrey

To start off, staff was very kind and attentive. Location was also close to Shibuya crossing. However, the room we received did not look like the listing online at all. The lobby looked nice, but once you start walking towards your room, the hallways had large scuff marks and chunks of corners were missing. There was literally a giant gash mark on the emergency exit. On their website, they market their rooms to look fancy or at least nice but the room I was given looked ghetto. Their listing for their single rooms did not look like the room we had at all, we were the only room on the floor that had the smallest layout, a missing desk, and was in poor condition: 1 broken shower handle, toilet/ bidets were inconsistent, sink was also inconsistent, buttons missing from the lighting control, paint peeling off from restroom window. I tried to politely request for a room change due to these conditions but the worker was reluctant with changing our room after my complaints. I also found it weird that we would have to call front desk to open and close our rooms.. Overall, I would not recommend this hotel to anyone. Pretty upset that I spent $700 to receive a ghetto/ rundown room, I feel robbed.

Leisure Partner

2/10

Poor

30 Dec 2025

Bethan

The room stank of cigarettes and was unclean. To the point we cancelled our second night and moved hotel. Would not recommend.

Friends_and_family Friends

10/10

Exceptional

28 Dec 2025

Josiah

Friendly staff and great location

Leisure Partner

10/10

Exceptional

26 Dec 2025

Alejandro

Room was great, staff attention was incredible. Very helpful and accommodating.

Leisure Self

10/10

Exceptional

24 Dec 2025

Edwin

Clean room, always received clean towels without asking. Would stay there again.

8/10

Excellent

20 Dec 2025

George

Great location and easy to get to and great around. The only thing I could complain about was the beds, they aren’t comfortable.

Leisure Family

6/10

Pleasant

19 Dec 2025

Michael

Location is excellent as it is very convenient as it is right next to Shibuya station. Our room was a little more spacious than other central hotels in Tokyo. Water pressure was hot and strong. Only issues were bathroom towels were a bit thin, no tea offered in rooms, only instant coffee although free coffee machine down at reception which is good but then you had to bring it to your room. Also outdated was the tiny plastic shampoo bottles which only last 1-2 goes. Waste of time for cleaners refilling and for guests. Time to upgrade to full pump bottles

Leisure Family

10/10

Exceptional

11 Dec 2025

Jason

The location was amazing. Close to the Scramble and Shibuya Station. Front desk amazing. Rooms were very clean.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Joseph Conrad

I would stay here again.

Leisure Self

4/10

Poor

08 Dec 2025

Kate

Check-in and front desk were great, but as soon as we stepped off the elevator into the creepy, dirty and busted hallway I feared we made a mistake. The room was okay, but very hot (no AC in room), so they came up to unlock the window so we could leave it open, which made it a bit noisy to sleep. The last morning when I went to open the curtains I saw spots on them that looked like blood...

Friends_and_family Family

8/10

Excellent

08 Dec 2025

Sunny

The plus points for Granbell were the excellent location (within close proximity of Shibuya station) and superb water pressure for shower. However, the room was small, the bed was too stiff and pillows were way too soft.

Leisure Partner

8/10

Excellent

07 Dec 2025

Tiana

I’d stay again hotel. Isn’t perfect. The rooms show their age. Some things look a little dirty. But regardless I’d stay again. Great central location. Staff is super friendly. Awesome shower

Leisure Partner

8/10

Excellent

07 Dec 2025

Eden

Location is very good, close to shibuya sky

Leisure

10/10

Exceptional

07 Dec 2025

Stephanie

Rooms were clean, amenities were awesome - especially the onsen! The restaurants around the hotel were amazing also. 100% recommended

Leisure Friends

10/10

Exceptional

07 Dec 2025

kelly

Everything

10/10

Exceptional

07 Dec 2025

YU SHUN

Clean and cozy. Best if there is bathtub. Staff are friendly, helpfuland polite! We will certainly choose this hotel again!

Leisure

8/10

Excellent

07 Dec 2025

Inaam

Staff was friendly but the room is very small and doesn't deserve the amount paid for it! However location is spot-on

10/10

Exceptional

06 Dec 2025

Kelton

Great location for exploring with many amenities nearby, staff was very supportive and courteous

Leisure Partner

8/10

Excellent

05 Dec 2025

Andres

Hotel is located perfectly but the inside of the hotel is a little beat up (old carpet and stained walls). Overall good bang for your buck and great service. Very convenient.

8/10

Excellent

04 Dec 2025

DESMOND

Room was clean although a little weird shape. Toilet is a comfortable size and the hotel-provided toiletries were pleasant.

Partner

10/10

Exceptional

04 Dec 2025

Ricardo

Small room but that’s the norm in Japan.

8/10

Excellent

30 Nov 2025

Christine

Lots of space in our two twin bed hotel room which was rare in my experience staying in Tokyo. Friendly staff. Great location- about a 5-10 minute walk to everything. The train station is very close. Only downside is they don’t have laundry- found one about a 10 minute walk away.

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Karim

Good for the price

Leisure Self

10/10

Exceptional

29 Nov 2025

Jason

Room was clean and the bed comfortable. Front great location close to

10/10

Exceptional

26 Nov 2025

Haig

Very well located.

Leisure Self

10/10

Exceptional

25 Nov 2025

Riadul

Hotel is in an extremely convenient location - right next to shibuya station new south gate exit!, can easily walk to shibuya scramble too which was nice.

7-eleven on one end and a family mart on the other.

Staff also help out with luggage transfers, can't really ask for more really.

Leisure Self

10/10

Exceptional

25 Nov 2025

Steven

Clean, nice staff and close to station.

Leisure Family

10/10

Exceptional

25 Nov 2025

Julie

Spacious

8/10

Excellent

20 Nov 2025

Lorraine Anne

Great location, clean

8/10

Excellent

19 Nov 2025

Bruce Anthony

I loved that I was able to go downstairs to make a nice strong coffee with the coffee machine any time that I wanted! Please keep this feature. The coffee beans used on the premises were great too.

I loved the ambient lighting in the room, how quickly I could get hot water from the faucet, and the water pressure through the shower nozzle.

Maybe make it standard practice for staff to check whether the air conditioner is working before guests check in to their room. It was a bit of an inconvenience having to shift from my first room to another in order to access a working air conditioner.

Also, I think the appearance of the grout between tiles in the rooms could be improved. Some of the grout in the bathroom had black patches, which looked like mould, although I'm not sure if it actually was mould.

Leisure Self

10/10

Exceptional

18 Nov 2025

Ariana

Friendly staff, lovely amenities

Leisure Partner

10/10

Exceptional

17 Nov 2025

Kelley

Staff was kind and very helpful!

Leisure Friends

2/10

Poor

17 Nov 2025

Avi

Got smoking roomwhile allergy!

10/10

Exceptional

14 Nov 2025

Yoshinori

Very clean, and staff were friendly.

10/10

Exceptional

12 Nov 2025

emily

Location

Leisure Partner

4/10

Poor

11 Nov 2025

Faiza

Room was unclean, too small and had a weird smell. Most staff were helpful but I sometimes found some unwelcoming and unfriendly. Only good thing was that it was close to the station. I probably would not stay here again or recommend it. The station was a maze and I found it hard to navigate getting to/from the hotel some days.

Leisure Self

8/10

Excellent

10 Nov 2025

Christian

Good room, the area can be a bit noisy in the night due to local bars

Self

8/10

Excellent

09 Nov 2025

Justin

Rooms might have been just a bit small for me since im little bit of a tall person
But besides that it was amazing!