Name: Shibuya Tobu Hotel
Address: 3-1, Udagawa-Cho, Shibuya Ku, 1500042, JP

6/10

Pleasant

28 Jul 2026

david

It’s just OK. Some of the staff was helpful, others not so much. Japanese intractability prevails. It’s near Shibuya station, but not as near as I would’ve liked. The breakfast is OK, but not great. The rooms are fine. All in all, it seems a bit overpriced. Our stay at the hotel above the station was much, much better, and the price was similar. The reason we stayed here was because we imagine the parking would be easier, but, frankly, it’s the same at either. If you don’t have a car, none of this comes in to play. One thing this place did have going for it, and it cannot be denied, is that the check in time is at 2 o’clock, the checkout time is 12. That is nice to see.

10/10

Exceptional

26 Jul 2026

Curtis

Great location, rooms are getting a bit run down.

10/10

Exceptional

23 Jul 2026

Yoshira

Excellent location and great value for the money.

8/10

Excellent

22 Jul 2026

Washington

Ac wasn’t strong but overall a good hotel

8/10

Excellent

22 Jul 2026

Wing Yie

Location is good, I like they can feed in 4 beds in one room

Family

10/10

Exceptional

21 Jul 2026

Thomas

Excellent Tokyo hotel in the heart of Shibuya. The staff were extremely helpful and helped us forward our luggage onto Osaka (as we’re travelling through Japan). An amenities bar in reception was great for little things you had forgotten like toothbrush, tooth paste, body cloth etc - and it was all complimentary.
Everything had been kept to a very high standard and the stay was highly enjoyable.

Friends_and_family Friends

10/10

Exceptional

21 Jul 2026

Flynn

Great location. Friendly staff. And good food selection in lobby

Partner

8/10

Excellent

20 Jul 2026

Azmina

Great location and close to indoor malls for rainy days. It is an uphill walk from the crossing so keep that in mind if travelling with a lot of luggage. Staff were very kind and helpful. They offered a wide range of amenities which was lovely. My only concern was the moisture in the room. The AC worked well but could benefit from a dehumidifier as the air got very moist in the room.

10/10

Exceptional

18 Jul 2026

Mayra Yuriria

everything was great

8/10

Excellent

17 Jul 2026

Cindy

Good location

8/10

Excellent

17 Jul 2026

Lakeisha

Loved the area! It was just a short walk to Shibuya Station and conveniently close to all the shops, including the Disney Store. The staff were amazing, friendly, welcoming, and always willing to help.

My only minor complaint was the breakfast. There were only four options available, so if you're staying for several days, it becomes repetitive fairly quickly. Aside from that, I had a wonderful stay and would definitely consider staying here again because of the excellent location and outstanding service.

Self

10/10

Exceptional

15 Jul 2026

barb

We had a wonderful stay. Central to all the places we needed. Close to shopping, food and Trains. Staff were very helpful and accommodated our request to have rooms close to each other. Luggage transfers to and out of hotel was excellent and staff was very helpful assisting us with our request. Breakfast at Pronto was a nice treat. Basic and choice of traditional Japanese to generic American style. It was sufficient enough for our family. Other choices near by if needed. Will be sad to see it go, but happy to have been able to stay here and be part of the hotel’s history.

Family_with_children

8/10

Excellent

11 Jul 2026

Cathlene

Good location

Friends

8/10

Excellent

10 Jul 2026

Romeo

Hotel it’s not spacious.
The area is very convenient walking distance to Shibuya central.

Partner

10/10

Exceptional

09 Jul 2026

LISA

Great Hotel great location

8/10

Excellent

07 Jul 2026

Alex

Simple, clean, good location.

10/10

Exceptional

07 Jul 2026

Guadalupe

Excellent location. Stayed with husband and 2 adult teens. The space was definitely cramped with two carry on luggage and 2 check ins. But we made it work. Rooms are outdated but clean. My two teen boys loved the busy atmosphere and i loved how close it was to train station and different restaurants around the corner. After spending 4 nights there, the breakfast was a bit monotonous but overall good. FYI Denny’s since right across the street. I didn’t really have to interact with the staff other than at check in.

Partner

6/10

Pleasant

07 Jul 2026

Patrick

Below average for Tokyo, especially the area. Good location, very close to everything from shopping, to family mart. My biggest problem was the AC and the water temp in the showers. AC didn’t really work in the room, said it was at 64 degrees, room was extremely hot, I informed the front desk staff and they said they’d check it out during the cleaning of the room. Came back after a hot June day and they said AC was working just fine. I went out and purchased a room thermometer and the room consistently stayed at 78 degrees and never went down. Front desk said that no it was working. The water temp in the showers went from arctic ice to lava hot and no in between.
Bottom line the hotel location is good but for the price you can find way better places that have better amenities, friendlier staff and working AC. Personally I won’t be staying here again, I’ll be staying at my previously booked hotel or try a new one. Just be cautious and shop around!

Family_with_children

10/10

Exceptional

06 Jul 2026

Adnan

The room so small and the bathroom so tiny

10/10

Exceptional

06 Jul 2026

Silvio

Great place! Loved the local- very central and train accessible. Amazing shops and restaurants nearby. A little snug of a room for 3, but that was to be expected. We would definitely revisit again!

Family

10/10

Exceptional

03 Jul 2026

Allan

Location was great and everything was walkable to us in Shibuya.

Lots of restaurants and stores within 5 - 10 minutes walking distance.

Just know that the room is a bit on the smaller side (which is expected for Japan!). But the room was clean and was cleaned daily. With free bottles of water (as of June 2026).

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Glenn

Room is small, restaurant on site is only ok. It was hard to get a taxi.

Partner

10/10

Exceptional

30 Jun 2026

julieta

Buen hotel excelente servicio y cuartos limpios

Family

10/10

Exceptional

28 Jun 2026

Craig

Great hotel and great location

Family

10/10

Exceptional

24 Jun 2026

omar

Great stay would recommend

Family

4/10

Poor

24 Jun 2026

Tony

The rooms are small and the carpet is very dirty throughout the hotel. The only advantage to this hotel is the location.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Phu

Staff were very friendly and helpful. Room was nice and clean. Also accommodating when I requested for taxi service to Henada Airport.

Self

10/10

Exceptional

21 Jun 2026

Thanh

Standard room size for Tokyo area hotels. Hotel staffs made up our beds daily without us even requested, which we really appreciated. Hotel provided free bottled waters daily, one for each registered occupant. Location is conveniently close to a lot of activities including a short walk to the Shibuya Scramble Crossing and the Mega Don Quijote store. Would recommend this hotel.

Family_with_children

8/10

Excellent

17 Jun 2026

Damaris

Very close to Shibuya Crossing, across the street to the pancake place Flippers, and small but comfy room with modern Japanese toilet. The breakfast at the hotel was the same every morning. You could select American or Japanese breakfast. Not a buffet. We were content with it. There is a Family Mart store on the same block if you want to buy snacks. Hotel is very clean and quiet inside.

Partner

10/10

Exceptional

17 Jun 2026

Jojit O

Breakfast choices are great, you can use breakfast coupons to anything in the restaurant in the front. Food are great.

The rooms are not small, they’re alright. Housekeeping changed towels and clean every day.

The hotel is in the middle of the Shibuya town. The popular Shibuya crossing is just 2 blocks away.

Staffs are friendly. Highly recommend it.

Family_with_children

6/10

Pleasant

17 Jun 2026

Antony

The hotel is a basic, functional & generally clean place to stay. It does have a tired & well used feel to it but for a few days on a budget it’s OK.

The meal options are limited & for the most part would not fall into the healthy category. Burger bar next door a great place for young people. About a 5-10 minute walk to Shibuya crossing.

Loads of bars, restaurants & shops in walking distance. Anything out of the ordinary & you will probably need Google translate.

Family

8/10

Excellent

14 Jun 2026

Dayna

The staff was so nice and helpful. When you check in they have personal items you
can take if needed. The location is so close to shibuya crossing and the train. Lots of food places and shopping too.

Family

8/10

Excellent

09 Jun 2026

Akemi

Staff were friendly and professional. Room was spacious and comfortable. Walking to Shibuya station is about 10-15 minutes. We used taxi from the station initially as we had no idea which way to go to get to the hotel. It was about 1,600 yen for taxi but it could be cheaper. We were there on Saturday and streets were extremely crowded so it took longer which costed more as time also counts as a part of cost. On our way back to Shibuya station after our stay, we walked to the station with 3 suitcases. Breakfast was good.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Colleen

You can't beat the location of this property. Very near Shibuya Crossing, shopping, restaurant and transportation. Highly recommend.

Family_with_children

10/10

Exceptional

08 Jun 2026

Edgar

Excellent hotel in a fantastic location. Clean rooms, helpful staff, good breakfast, and comfortable facilities. Easy access to Shibuya’s attractions and transportation. Highly recommended! ⭐⭐⭐⭐

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

james

Everything was great. The location is really just a 5-7 min walk to Shibuya Crossing. Friendly staff and nice to be able to go down for a quick breakfast. Room was doable for four people.

Family_with_children

4/10

Poor

05 Jun 2026

Vivian

The hotel and rooms overall were great! The staff, not so much and could be more helpful. The only problem we had was the cleaning lady for our room on 06/03 at 2:00pm, Japan date and time, stole my son’s cash of about $200 out of his backpack pocket and the staff did nothing about it except that there was nothing they could do and that we can only contact the police in the future. We only went downstairs to the cafe to eat which was about 30-40 minutes which was exactly when the cleaning lady came and cleaned the room. We searched our room inside out and bags inside out just to make sure we weren’t crazy. No apologies, and not even worried. Must happen a lot that they just don’t care. Even emailed management but haven’t heard anything

Family_with_children

8/10

Excellent

05 Jun 2026

Jennifer

The room was quite small, but it was clean and functional for our stay. One downside was that the TV only offered Japanese channels, which limited entertainment options for international guests.

We appreciated the thoughtful amenities, including complimentary pajamas and slippers. One of the best features was the breakfast offer for just $1. Guests could choose between a Japanese breakfast or a Western-style breakfast with eggs, bacon, and toast, and it included unlimited coffee and tea.

A unique perk was that if you chose not to use the breakfast voucher, you could exchange it for approximately $10 worth of food or alcoholic drinks in the evening, which was a great option and something we hadn't seen before.

The location was excellent—just a short walk from Shibuya Crossing, with countless shops, restaurants, and popular spots nearby, including Flipper's Pancakes.

Overall, while the room was small, the great value, convenient location, and unique guest perks made for an enjoyable stay.

4/10

Poor

04 Jun 2026

Leonila

The hotel and rooms overall were great! The staff, not so much and could be more helpful. The only problem we had was the cleaning lady for our room on 06/03 at 2:00pm, Japan date and time, stole my son’s cash of about $200 out of his backpack pocket and the staff did nothing about it except that there was nothing they could do and that we can only contact the police in the future. We only went downstairs to the cafe to eat which was about 30-40 minutes which was exactly when the cleaning lady came and cleaned the room. We searched our room inside out and bags inside out just to make sure we weren’t crazy. No apologies, and not even worried. Must happen a lot that they just don’t care. Even emailed management but haven’t heard anything

Family_with_children

8/10

Excellent

03 Jun 2026

David

The room was clean and adequate in size. There was no safe in the room. The bathroom was clean and adequate, though the bathtub was small. Air conditioning worked well and the beds and comforters were very comfortable.

Breakfast, if purchased with the room, was limited to a Japanese set and 2 Western ones. Both Western meals have a type of egg dish, a slice of bacon, a salad, and onion soup. Coffee, milk, tea, orange juice are available, as is extra toast.

Amenities such as toothpaste, mouthwash, facial wash, scrub cloth, drip coffee packs, tea bags, cream powder and sugar are available in the lobby for taking to the room.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Neil

Convenient location and it has a coin laundry!

Self

4/10

Poor

02 Jun 2026

Jailene Esmeralda Sánchez

Great location but it’s outdated. Old building, small rooms, there’s no lobby, smells like curry. Customer service is great. I will not stay there again.

Family_with_children

8/10

Excellent

01 Jun 2026

Jorge

Good

Family_with_children

8/10

Excellent

01 Jun 2026

Dorlyn

.

Partner

10/10

Exceptional

29 May 2026

Jodi

Perfect location. Wonderful place to stay!

Family

8/10

Excellent

28 May 2026

Ngoc

Great location close enough to everything but far enough away from shibuya crossing to avoid the crowds. Hotel room is a bit old and small.

Friends

10/10

Exceptional

26 May 2026

Marie

The rooms are not the biggest but that’s true of most places we stayed in Japan. Staff were friendly and helpful and the location is excellent 5-10 mins to shibuya station. It’s not modern but it is spotlessly clean, perfect when all you need is a place to sleep.

Family

8/10

Excellent

26 May 2026

Alex

Very convenient and not to expensive if you want to stay close to the airport

10/10

Exceptional

25 May 2026

Karla

We have stayed at this hotel before and we will continue to stay there in future trips. The location is very convenient and is around all the shopping in Shibuya, love this hotel

Partner

10/10

Exceptional

24 May 2026

Claudia

Très pratique chambre, assez grande, ils ont préparé un lit pour mon bébé ce qui est très apprécié. Le petit déjeuner est bien, pas très grand mais correct.

Family_with_children

10/10

Exceptional

23 May 2026

Kalina

The hotel was in a great location, 5 min walking to Shibuya crossing and a lot of shops and restaurants. The staff was very helpful with our very late arrival. The room was pretty spacious for Japan, and had free water bottles every day. Would love to stay again when we visit Japan! Our stay was perfect!

Family

10/10

Exceptional

22 May 2026

Sheryll

The rooms were clean and very well maintained.No need to bring any amnesties from home.The hotel is walking distance to Shibuya crossing and shopping area.Its the perfect spot for a 2 week vacation for me and my family.IlThere are restaurants down stairs and walking distance from Family mart.

Family

4/10

Poor

20 May 2026

Tiffany

They did not turn on air conditioner
I ask they said only day time but day time same hotel turn off 24 hours
I can’t sleep i did ask for change another room they said all room the same
I don’t come back this hotel

Family

8/10

Excellent

17 May 2026

Dewendra

Very friendly staff. Very good location. Nice adjoining café. Breakfast at the hotel is very basic.

Partner

6/10

Pleasant

16 May 2026

Adam

I liked the location of the hotel. The room and the bathroom both had bad odors. The mattress was a little lopsided. There was not sufficient space to open up my suitcase. There were noisy guests walking in the hallway and woke me up one night.

10/10

Exceptional

15 May 2026

Mary Grace

Room - they clean everyday
Staff - helpful and friendly
Breakfast- not bad only 4 selections
Laundry - 2 washing machines,2 dryer is not enough for the guests to use it.

Family

10/10

Exceptional

10 May 2026

Lana

Breakfast coupons

Partner

6/10

Pleasant

08 May 2026

Eunice

Clean room and nice staff. Sound proof in room not that great and bed is a little hard. Other than that all are good

8/10

Excellent

05 May 2026

Azmi

Perfect location

Self

8/10

Excellent

05 May 2026

Lisa

Rooms in Tokyo are small. Understandable, but room for empty suitcases or a hair dryer was tight. The staff were great, and so were the coffee shops and restaurants. The location was excellent too. Amenities were great and any issue that arose was handled immediately.
4-5 stars for sure

8/10

Excellent

05 May 2026

Srinivas Reddy

Great location.

Family_with_children

10/10

Exceptional

04 May 2026

Roselle

Recommended! Clean rooms,helpful staff & breakfast is superb.Close to shopping malls, restaurants, convenience store & Don Quijote!

Partner

4/10

Poor

03 May 2026

Julie

Very dated hotel and not worth the high price. The breakfast was really poor. The bed and pillows were hard and extremely uncomfortable. The staff were friendly and were helpful.

Partner

10/10

Exceptional

02 May 2026

lorna

I like this place because it is in the middle of the Shibuya activities! You can walk anywhere and find restaurants, shopping, malls, and fun things to do! You can walk to the train station as well!
Shibuya is a hub of activities!

Family

6/10

Pleasant

02 May 2026

Charles

Room wouldn't cool down fast enough. Bed was very unc

10/10

Exceptional

29 Apr 2026

Madison

This hotel has an excellent location, the breakfast was great, and the rooms are very clean. Staff here are very helpful.

Family

8/10

Excellent

29 Apr 2026

May

This hotel is better than I expected. It is old but the room is clean with sufficient amenities. The price is reasonable for staying during Golden week. Proximity to scrabble crossing, Shibuya center gai and Shibuya Station is a plus. Front desk and breakfast staff working very hard.
My only complaint is that there is not enough electrical outlets to charge my devices.

Partner

8/10

Excellent

22 Apr 2026

Vladimir

Great location and friendly staff. Very limited breakfast menu. The room for 4 people was tiny.

Family_with_children

8/10

Excellent

19 Apr 2026

Cailyn

It was very nice and clean. The staff is very friendly!

Self

8/10

Excellent

18 Apr 2026

Amanda

It was a nice area to stay as it’s really close to all the stores and restaurants that we wanted to go. AC didn’t work but the front desk offered a portable fan to use. All the staffs were very nice and the room was always cleaned when we come back after a long day out.

Family

10/10

Exceptional

18 Apr 2026

Jessica

Shower and bathroom were average size, room was small, beds not comfy. Was located by a lot of stores and walking distance to Don Quiote.

Family

8/10

Excellent

17 Apr 2026

Tumi

The hairdryer was not that great.

Family_with_children

10/10

Exceptional

15 Apr 2026

Andrew

Very clean and excellent value for a solo hotel

Self

10/10

Exceptional

14 Apr 2026

Jeison

Best location possible, food was amazing and people very very nice

10/10

Exceptional

14 Apr 2026

Zara

Definitely recommend this hotel. Nice staff, spacious rooms and good location

10/10

Exceptional

12 Apr 2026

Jake

AC wasn't the best but everything else was perfect

Partner

8/10

Excellent

12 Apr 2026

Mayumi

Small room but everything you need was there

Self

10/10

Exceptional

11 Apr 2026

Nora

Convenient to stay,everyone is so nice helpful we’re so happy during our stay we love the restaurant they let us borrow umbrellas they kept our luggage with care

Friends

10/10

Exceptional

10 Apr 2026

ross

Place was great, no complaints

8/10

Excellent

09 Apr 2026

Kraig

The hotel delivered just what you see on their website and elsewhere online. There was nothing negative in our experience. Staff are very attentive and polite, breakfast was perfectly acceptable and the hotel is very clean. The location worked very well for us.

Partner

8/10

Excellent

08 Apr 2026

Mike

Great central hotel, Tobu staff amazing as usual. only negative was no blackout curtains so a lot of light entering room.

Family_with_children

8/10

Excellent

08 Apr 2026

Sheila

Clean, great location, staff is friendly

8/10

Excellent

08 Apr 2026

Robert

Hotel is conveniently located near Shibuya Station. It is an uphill walk, manageable with luggage but could be a challenge for some. Close to everything, walking distance also to Meiji. There is a Family Mart next door, a few restaurants in the lobby and below. Very good value for the money. Very clean and well kept. Rooms are on the smaller side. Pillows and beds were ok, we found the lobby and rooms to be warmer than we liked, with air conditioning not really functioning.

8/10

Excellent

07 Apr 2026

Kimberly

Great place to stay. The A/C is controlled by the hotel even though you have controls in the room. At night it gets warm though. Seems they turn it off at night or something. Very uncomfortable and making you very stuffy. They do have a notice stating that they control it. Other than that, great place and super friendly/helpful staff! Within walking distance to Shibuya Crossing and Harajuku.

Partner

10/10

Exceptional

07 Apr 2026

Dina

It was a great stay everyone is very helpful they let us leave our luggage so we can start exploring rooms clean everyday,great amenities,free coupons to use in the restaurant,they provide umbrella,perfect location 5star stayed

Friends

6/10

Pleasant

07 Apr 2026

Eric

This hotel was average at best. The bathroom had mold and the fan did not keep the moisture out. When you showered the whole restroom would get wet. Hotel staff were kind but seemed bothered when asking for assistance. Overall average, great location to access all that Shibuya to offer.

Family_with_children

6/10

Pleasant

06 Apr 2026

Sarah

The a/c did not work well enough, we opened our window to try to cool it off and a rat got in and started to make a home in my suitcase. The staff is great, they moved us to another (higher) room and gave us a discount on that night. Beds are pretty hard, but fun that they provide sleep shirts. The shower pressure is really good and they provide quality shampoo, conditioner, body wash, and lotions.
The She Wolf Diner is also really good.

Friends_and_family Friends

10/10

Exceptional

03 Apr 2026

Jennifer

The room is clean and a bit spacious compared to other hotels in Tokyo. The hotel is near Parco mall that has a lot of department stores and restaurants.

8/10

Excellent

02 Apr 2026

Ryan

Staff was very friendly and accommodating.

Partner

10/10

Exceptional

02 Apr 2026

Andrew

This property was close to many great shopping, restaurants and the Shibuya train station. I thought the price was very fair for the location. It also has two great restaurants on the first floor which makes it very convenient for early morning breakfast or late night eating:)

Friends

10/10

Exceptional

01 Apr 2026

Brock

Was nice for a small room in Tokyo

Business

8/10

Excellent

31 Mar 2026

Stephanie

Check in was quick and easy. Hotel was close to shibuya crossing. Hotel room was dated and small compared to a similar priced room in another area of tokyo. The carpet didnt seem super clean as there were tiny bots of things noted on the floor when we first entered the room. Otherwise room was clean and had everything we needed.

10/10

Exceptional

24 Mar 2026

Robert

Double bed was fine for American couple. Hotel was extremely quiet all night, no taffic sounds, no hours, no pedestran noise. 1 block from crossing in center of everything. Hotel has trstuant and she wolf cafe is excellent for Western Breakfast.

Partner

10/10

Exceptional

23 Mar 2026

Jennifer Elizabeth

We loved this hotel. It was centrally located and very close to Shibuya Station. The room was small but very clean and efficient. Both restaurants in the hotel were great. Will definitely stay here again!

10/10

Exceptional

22 Mar 2026

Cindy

Everything was amazing! Very convenient location too to everything.

Family_with_children

10/10

Exceptional

19 Mar 2026

Juziyah

Everything was perfect

Friends_and_family Friends