Name: Axel Beach Ibiza
Address: Cala De Bou, 46, Sant Josep (sant Antoni Bay), 07829, ES

Axel Beach Ibiza

Ibiza · Spain

100 reviews shown

4/10

Poor

19 Jul 2026

Jevony

Unfortunately we were very disappointed with the hotel. It is due a HUGE refurbishment. Listed as a 4 start however it definitely feels like a 3 star, and that should be reflected in the price. We also got charged for a mini fridge which we did not use. It was listed as a sea view room (which we payed more for) but we were looking into a car park. The staff were really helpful to improve the room, but we were still miss sold! - furthermore, the gym has NO aircon so makes it unusable in this heat! and the pool / pool area was very dirty. The only thing that was great was the reception staff were super helpful and friendly and did what they could! There are several other hotel options in the area (better quality) for the same price.

Partner

6/10

Pleasant

12 Jul 2026

Armin

The room was clean, but the the features of the room is very basic. The value provided doesn’t match the price charged for the room. My luck, the AC in my room stopped working the day I arrived and replacement room wasn’t provided

2/10

Poor

05 Jul 2026

Bianca

The rooms are not well taking care off, not cleaned properly. Found hair on the bedsheets and towels.
Breakfast option are poor.
I

10/10

Exceptional

04 Jul 2026

Juan

The property is right on the water. The music at the bar is chill and the staff are so friendly. Zero complaints. Book rooms higher up for superior views. Will book again

Self

6/10

Pleasant

30 Jun 2026

Nathif

Good beach hotel vibes with multiple pools by the beach. Terrible breakfast and the pool could do with better cleaning. Staff were very friendly though

Friends

8/10

Excellent

29 Jun 2026

Christian

belle chambre avec vue panoramique sur la mer

Partner

4/10

Poor

27 Jun 2026

Mathew

Basic suite, nothing amazing by any means.
Minimal amenities, clean enough for what we needed but not special on anyones scale.
Will stay somewhere better next time when in Ibiza.
Main reason for scoring down is the fraud.
Paid tourist tax of €13 (which is completely acceptable) when checking in.
Gave the staff member €15 and said keep the change, as you do.
Upon check out they tried to charge me again and denied all knowledge of paying the tourist tax the day before.
Granted, it was a different staff member.
Later had an email stating they had checked the CCTV and will be charging me the tourist tax again which is IMPOSSIBLE as it would have clearly shown me hand the cash over.
This is unacceptable

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Stephanie

Sixth visit here. Lovely, helpful staff. Hotel and room always spotless. We are a hetero couple and there seemed to be more lgbtq+ customers here than last time, more of a variety of ages and not just English people, which is great. Place has had a glow-up. You won't necessarily get an iron in your room but we ironed our clothes before travelling which was enough. Bar menu has one vegan main option (there used to be more - like a roasted veg plate, and a vegan burger) but still is a tasty poke bowl, and also chips for sides. Cocktails are delicious. Pool music can be hit and miss lol in terms of cheesey/cool but the atmosphere is relaxing - glorious bay view. Miss it already

Partner

8/10

Excellent

15 Jun 2026

Javier

Overall the location was great. Hotel
And pool area are nice. Especially with direct access to the beach. Axel hotels are very hetero friendly so don’t let that deter you at all. Front desk person was very kind. Only issue I had was we were at the pool for hours waiting for our room which is fine but service seemed to be lacking getting people drinks from the bar. My fiancé tried to order food several times and the employees seemed to be confused when the kitchen was serving what, but again overall fun stay.

Partner

10/10

Exceptional

25 May 2026

Matthew

Lovely hotel, rooms are great, the pool area is beautiful. The staff are all very friendly and helpful. Will stay again next time.

Self

6/10

Pleasant

05 May 2026

Jenice

The check in process was smooth, the attendant was very attentive anr kind. However, The property needs some work, the jacuzzi doesnt have hot water as a jacuzzi should, temperature was cold. There are no towels around the jacuzzi unless you request them at the lobby prior to using the jacuzzi. The towels in the rooms had hairs in them, and some stains. The rooms get cleaned daily but only to take trash out, housekeeping doesnt broom. The hotel needs better attention to cleaning details. The hot water in the room runs out after the second person showers so if you got more than two ppl and like hotwater then you need to wait an hour for hot water again in the shower. Didnt get to use the pool bar as it was closed when I was at the pool.

Family

10/10

Exceptional

28 Apr 2026

Lisa

Excellent service, location, cleanliness.

2/10

Poor

27 Apr 2026

Andrea

there was no beach access. the beach smelled of sewer. the elevators didn’t work. they didn’t give blankets and i slept with a towel for warmth. very busy and a dog barked loudly each night. party place. not good for relaxing

Self

10/10

Exceptional

18 Apr 2026

Omar

Amazing place in a convenient location. Helpful and responsive staff, in particular Roberto. Check-in process was smooth and quick. Definitely recommend the hotel.

Friends_and_family Friends

6/10

Pleasant

10 Apr 2026

Maxine

Good view. No dressing gown, microwave was dirty. Cleaners came after 4pm.

Self

10/10

Exceptional

09 Nov 2025

Mohamed

Huge rooms, spacious, clean, well equipped

Leisure Self

8/10

Excellent

17 Oct 2025

Lisa

Ok for a convenient stay

Staff are very helpful and accommodating. The room has everything you want but is sparse.
The position and access to buses is fabulous, the airport bus stops directly outside the hotel.
Initially we were in a room with an awful view but they did change us to another room which was much better

Partner

8/10

Excellent

03 Oct 2025

Joseph

Beach view was stunning although it faces the north side so no sunset or sunrise view. Rooms were spacious and in ok condition. Staff was extremely friendly and pleasant and were quick to address any of our requests. I would stay there again.

Leisure Partner

8/10

Excellent

30 Sep 2025

Rory

All in good order

Friends_and_family Friends

10/10

Exceptional

30 Sep 2025

Ian

Amazing hotel, had such a great time. It's been my second stay this year and will definitely be heading here again.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Nicola

The rooms, location, pool and food were all really good. I would stay again.

Leisure

8/10

Excellent

28 Sep 2025

Anthony Paul

Support from Roberto and his team was spot on, very helpful!

The hotel and our room was looking a little bit bruised in a few areas, otherwise a decent quality contemporary hotel in a good location next to a small quiet beach.

It was closing parties weekend so the hotel was just a little bit noisy at times but nothing to complain about.

Would use again in the future.

Leisure Partner

6/10

Pleasant

12 Sep 2025

Shane

It had big rooms. Friendly staff. Good location

10/10

Exceptional

06 Sep 2025

Ian

We loved every minute at axel hotel

Leisure Partner

10/10

Exceptional

02 Sep 2025

Steven

The view is perfect!

Leisure Family

6/10

Pleasant

01 Sep 2025

Kristen

The property overall was in a good location beachfront and close to dinning options. It is not very close to the party area if that’s what you’re interested in. Parking is 21 euro per day and street parking is very limited. Customer service was good, but at night the doors from other rooms are slammed almost daily waking you up. I don’t believe it’s worth the amount I paid…. You’re basically paying for ocean view and easy access

Leisure Family

10/10

Exceptional

28 Aug 2025

Basheer

The spa was just enough. Very relaxing. The pool/bar was always a good time and the staff were amazing! The staff all of the facility were all amazing. Good energy from everyone. Nice beach view and also easy to walk out of the hotel and into a nice area

Leisure Friends

10/10

Exceptional

27 Aug 2025

Elba

Great quiet beach and pool area. Rooms well maintained and staff was very friendly and helpful. Many dinner options and walkable attractions

Leisure Family

4/10

Poor

20 Jun 2025

Tony

Pool was disgusting, it had green floating foam that looked like diarrhea. The blinds in the room fell after pulling gently. It’s a cheap hotel in Ibiza, some night you’ll get neighbors that yell and party all night, then then others it’s just pound around the hotel.

Business_and_leisure Partner

10/10

Exceptional

14 Jun 2025

Meghan

So glad we found this hotel!

We were so lucky to find this hotel! My husband and I decided to stay in Ibiza another night and found Axel Hotel on hotels.com, booked it and headed over within the hour. We knew we were arriving early and were worried we couldnt check in. The front desk receptionist was SO helpful. I’m a type of diabetic. I had to change my insulin pump and refrigerate my insulin. She explained how they could secure our bags in a temperature controlled room but alternately they had a room available now but it wouldn’t have as good a view than if we just waited for our room to be cleaned. As someone with a disability, I REALLY appreciated having options and personality preferred to take the worse room just to have my medical supplies under my care, The initial guest experience at Axel Hotel set the tone for a great stay! The location was amazing, the hotel was clean, the staff were always so friendly. Will definitely stay again whem we come back!

Partner

10/10

Exceptional

27 May 2025

Benedicta

Very nice and comfortable place to stay luv it

Leisure

10/10

Exceptional

14 Apr 2025

Philomena

Excellent location, first class facilities, friendly staff. Lovely spacious apartment. Comfortable beds softest pillows and towels. Beautiful beachside lounge area and bar. Spa was lovely and would highly recommend facial and full body massage by Juan. Everyone should experience this most sensual massage at least once in their lifetime. Loved our stay didn’t want to leave.

Leisure Friends

6/10

Pleasant

06 Apr 2025

Brian

Just an average experience, was expecting more after reading reviews / pics on website etc.

Leisure Friends

8/10

Excellent

17 Oct 2024

Gareth

San Antonio Bay stay

Hotel was clean, staff were friendly. Rooms were plentiful with separate bedroom and living area. Nice location. Was in the low season so some of the bay was closed but enough to do and hotel was a good base.

Partner

10/10

Exceptional

13 Oct 2024

Samantha

Beautiful views of the ocean and great pool area with plenty of lounge chairs. The atmosphere of the hotel is fun and relaxed. I wish I could have stayed longer.

Leisure Friends

10/10

Exceptional

11 Oct 2024

Yogesh

Amazing stay. Friendly staff. Good Property.

Partner

8/10

Excellent

23 Sep 2024

Gordon

Some noise neighbors

8/10

Excellent

17 Sep 2024

A few things were wrong with my room like the one of the light bulbs in the room was not working, my toilet was still dripping water after flushing, the safe and no duvet. However upon reporting and requesting they fixed it promptly. Staff were friendly. My door to my room would not close properly at times so had to double lock from the inside. Other than that everything was great.

Friends_and_family Friends

8/10

Excellent

09 Jul 2024

Karen

Girls trip - Axel Beach Ibiza

Front desk receptionist Roberto gets a 10++
Professional, courteous and knowledgeable.

Friends_and_family Friends

10/10

Exceptional

29 Jun 2024

Sophie

gorgeous poolside with steps down to the beach, lovely apartment, near ocean beach club and other places in san antonio. fairly easy to get a taxi, just ask reception, only issue was Friday night which was a pain, but not the hotels fault. Perfect place for us!

Leisure Friends

10/10

Exceptional

27 Jun 2024

Rachael

Our stay was wonderful, and super quiet - easy to get around and gym was a wonderful bonus! A beach on our doorstep was a lovely addition! Would definitely stay here again!

Leisure Partner

8/10

Excellent

08 Jun 2024

STEPHANIE

Beautiful modern hotel, very clean with room service everyday. Close to the beach.
Mostly young party people wouldn't recommend it for mature persons. Noisy and loud music at the pool area.

Leisure Partner

8/10

Excellent

04 Jun 2024

Victoria

Lovely hotel

Staff friendly and helpful, hotel breakfast was good and good value for money. Pool area and beach very nice with a lovely outlook. Room very nice, clean and very large but some improvements could be made with touch ups to wear and tear and bedding and facilities such as kettle and hairdryer provided as standard rather than having to request these. Water taxi to San Antonio conveniently located just up the beach in both directions. The area in which the hotel is located is very pleasant.

Friends_and_family Friends

4/10

Poor

31 May 2024

Jodie

Hotel is amazing. Check in was poor room wasn’t ready until 4pm and staff couldn’t give us a time it would be ready we just had to keep checking every 30 minutes

Partner

10/10

Exceptional

29 May 2024

Paul

Fantastic hotel with great staff

Rooms were brilliant, very big and very clean, great pool area with lots of beds, staff were polite and helpful - there are shops and restaurants within a 5 minute walk with lots of choice and reasonable priced

Friends_and_family Friends

10/10

Exceptional

29 May 2024

Oluwabukola

Nice Place

Leisure Partner

6/10

Pleasant

27 Apr 2024

Ian

not 4 star

the room was spotless but it lacked comfort in the room
and the public areas
balcony furniture was the most uncomfortable i’ve ever experienced

Partner

10/10

Exceptional

24 Apr 2024

Gary

Great Hotel and locations

Great stay, the staff were really friendly and helpful and made sure we had everything we needed. Great location, perfect pool area for sunbathing and having a few afternoon drinks. Great music and vibe by the pool. Hotel was immaculate, room was just as shown in picture. Hotel is a short and lovely 10-15 minute walk along the promenade to San Antonio and all the bars and nightlife if that’s what you enjoy. Plenty of bars and restaurants around the hotel area also.

Friends_and_family Friends

10/10

Exceptional

12 Apr 2024

candace

Quick trip to Ibiza

Lovely hotel. Clean, nice rooms and excellent staff

Friends_and_family Family

10/10

Exceptional

30 Mar 2024

tara

A++

Amazing stay! Super clean modern hotel, gym, sauna /steam room and pool all fantastic. Comfy clean large beds! Daniel at check in was amazinggg! He was so welcoming and went above and beyond to help me feel comfortable :) highly recommend to stay at this hotel .. I extended my stay an extra week because I loved it so much :)

Self

10/10

Exceptional

01 Nov 2023

Adil

Very clean, well equipped with excellent location

Leisure Partner

4/10

Poor

11 Sep 2023

Michelle

Stayed here for a part of our honeymoon trip and first timer in Ibiza.

Pros:
- accessible quick food stops nearby and walking distance
- less than 30 min drive from the airport
- we paid for breakfast with our stay and it was a good variety and quality

Cons:
- quality of hotel and rooms definitely does not match the marketing photos online
- older appliances (fridge, etc)
- someone must have broken glass in the room prior to us staying there and there were still tiny specks of it, ended up getting one in my foot as a small splinter
- the worst pillows I’ve ever slept on - they were all long, flat, and stuffed with hard cotton. My neck and shoulder ached for days
- bed didn’t come set up with a blanket, only a sheet. Had to call down to request for a blanket.
- there is no counter space in the bathroom
- periodically find tiny ants crawling on the bathroom floor

Overall cons outweighed the pros for sure. We’ll be back to Ibiza but not to this hotel.

Leisure Partner

8/10

Excellent

28 Jul 2023

Gregory

The room I stayed in had a big balcony overlooking the pool with an amazing view. We had a problem with our water heater the first day (no hot water), but the maintenance man repaired it quickly. It was in a good location with lots of restaurants and bars in walking distance. I recommend this hotel.

Leisure

8/10

Excellent

25 Jul 2023

James Alden

Fabulous people but the rooms need more attention, the towels need to be replaced, my phone didnt work and safe was out of order. The breakfast was very good only i wish the pool area stayed open a little later and i wish they cleaned the pool area before they allowed people in. I eat early and i alway felt like i was in their way . Also they charge for water bottles. But coming from other countries you can not trust different tap water for fear of diarrhea or upset stomache. So was charged for the water bottle i used to brush my teeth. Again the people are extremely nice and extremely helpful. I would stay again now that i know the ropes.

Leisure Self

8/10

Excellent

21 Jul 2023

Zachary

This hotel is well located near restaurants and bars, and about 30 minute walk to San Antoni. The apartment is basic, but nice and spacious. There is a lovely pool with a lot of sun beds around it, and a decent gym to work out. The staff were extremely friendly, and always were able to make sure that our stay was super enjoyable.

One thing I will highlight though is that this property and Axel brand is supposed to cater to LGBTQ passengers, however I would say that the clientele who stayed here were the complete opposite of that. It was primarily late teens/early 20s party people staying there. I’d suggest for LGBTQ passengers to stay in Ibiza town where there is more of a scene.

Overall it was a great stay.

Leisure Self

6/10

Pleasant

13 Jul 2023

Thomas

Great pool (when it's open, hours of the bar are surprisingly limited for an Axel hotel).

Room was a premium option, which still have a smell of sewer gas and corroded fixtures in the shower; the bathroom containing it also had a window which failed to lock.

Main issue was the room air conditioning, which is a central system. The main unit for which is either seriously underpowered or not functioning at all. Multiple reports (to the very nice and welcoming front desk staff) yeilded no real fix beyond a visit from the (days only) maintenance person. When he came to investigate the complaint of no AC, mumbled something about the roof and wandered off having solved nothing.

Based on the smattering of hot water heater boxes around the hotel, it seems this location is being renovated and they know there are issues, however don't communicate that directly with guests.

Has the potential to be a great beachside location for the axel brand, however it's not the same experience (by far) as the flagship Barcelona location.

3 star at best for those comparing North American standards.

Leisure Partner

10/10

Exceptional

25 Apr 2023

MINNA

Lovely stay! The view is amazing

Leisure Friends

8/10

Excellent

23 Oct 2022

Anthony

Great hotel and professional staff! I was greeted by Roberto and he made me feel welcomed right away. Roberto, Chris, and Daniel gave me excellent suggestions and service. Lucio the bartender delivered great personable poolside service. I swam every morning in the sea and thoroughly enjoyed Axel Beach hotel. The spacious suite had two balconies, a functional kitchen, and a clean modern design. The menu was decent. I will stay here again.

Leisure Self

8/10

Excellent

19 Oct 2022

Verified traveler

fine

Stayed near end of summer season in Ibiza. Few gay guests it seemed. Pool area is popular afternoon hang-out spot. Breakfast buffet not impressive. Room was spacious (junior suite) with large terrace. Not much of a beach nearby, but that's OK.

Partner

6/10

Pleasant

05 Oct 2022

Verified traveler

Meh

Kind of depressing stay. Paper thin walls/door meant I basically got no sleep whether it was the group on one side of me partying during the day or the group the other side partying all night, or the constant sound of doors slamming shut in the hallway because there’s no decent sound insulation. No duvet on bed. Bare bones breakfast.

Self

10/10

Exceptional

18 Sep 2022

Leanne

We stayed here after leaving our previous hotel part way through our holiday due to it being substandard. We are so glad we did because it saved our holiday! The staff were all always really happy, helpful and friendly. We were fortunate enough to be upgraded and the room was amazing, huge and well equipped. The pool was a great base for relaxing. The hotel has a really welcoming feel and we couldn’t have been happier. The location was perfect for going for a walk along the beach, plenty of places to eat within a mile walk. Loved it!

Leisure Partner

10/10

Exceptional

02 Sep 2022

verity

Love this Place!!!

Love this hotel. I’ve been staying here for several years now and it will forever be my ‘Ibiza home’. The staff are amazing!!! Cannot fault them. Always great me with open arms and happy faces. Always happy to help and reply to any emails or question you have.
The apartments are clean on arrival but daily Housekeeping is a little disappointing at times. Not the same daily clean you experience in different hotels, it is more basic. They replace towels daily and empty bins but are not so quick to change the bedding or restock sugar etc unless you ask them to, which they will then happily do it. I do have a little sympathy for them though as the hotel is extremely busy during season and the turnaround of the rooms is constant.
Pool area is clean and is a vibe and the bar staff are so friendly and happy to serve and help you. Gym very well equipped, modern and clean. The Spa massages are highly recommended too (especially the lavender relaxing massage)
I would recommend these apartments and i will always return there as i genuinely feel safe, happy and welcome (which is super important to me when abroad). Also, the size of them is amazing for the price. Deluxe pool view apartments are highly recommended, the view is amazing. Personally I wouldn’t bother with breakfast here (no offence) as there is a lovely family run cafe directly opposite and they offer a very extensive menu at great prices and the food is homely and made with love.

Self

6/10

Pleasant

31 Aug 2022

Christopher

If you think this is an LGBT hotel and a safe space then think again. Has the potential to be a great hotel but unfortunately full of groups of yobbish louts who don't know how to behave on holiday around the pool areas. Staff did nothing to address what at best was anti social behaviour, although more like threatening behaviour.

Leisure Friends

10/10

Exceptional

31 Aug 2022

ioannis

Lovely staff at reception

10/10

Exceptional

28 Aug 2022

Mohamed

Clean, modern, bright, and very friendly staff. Hotel parking was a plus !

Leisure Self

4/10

Poor

28 Jul 2022

Michal

Get your own towel!

Had to complain to Hotel Manager on day 2 to sort out issues (which I dont like to do given I worked in hotels before and know it’s a challenging operation, but it was so bad we almost checked out so had to speak up ) and then things got better- first 24 hours we were running around from pool to reception several times to get a towel, it was impossible to get one ( washer was broken, noone know when you get more blabla - you should have plenty in a pool beach hotel or put 2 in a room), also got rude attitude from one of the staff members who was the supervisor it seemed, TV didnt work first night, no advice how to get a taxi ( figure it out) - just too much when you pay 400$ per night for one of the better apartments.
Staff at front desk unhelpful except Javier who is amazing and again most were untrained and unaware English speakers could speak Spanish and understand their internal comm. I expected better given previous reviews but seems most guests were ok w the level of service or accepted the lack of towels and brought their own.. then things got better after our chat - on the good side, great bay views, great location, beach access, pool bed availability, nice breakfast, comfy bed and good a/c … fix the towel situation, teach front desk some helpfulness and courtesy and you’ll do SO much better.

Partner

10/10

Exceptional

12 Jul 2022

Alison

The staff were very professional and friendly. The only recommendation is to cool down the rooms before check in :-)

Leisure Friends

6/10

Pleasant

11 Jul 2022

Verified traveler

They never had any towels at beach club

Friends_and_family Friends

10/10

Exceptional

07 Jun 2022

Spencer

My wife and I stayed at AxelBeach and it is a really nice comfortable, relaxed place to stay. The rooms are really spacious clean, tidy and well presented. Initially we became a bit nervous when we found out it was a hotel aimed primarily at the LGBT community and thought it might be a bit of a party hotel but it was not, it was completely chilled. The staff were great, there are lots of couples like us, groups of girl and guys and everyone was having a good time without disturbing anyone else. We would stay again as it really is such a nice blend of people, great hotel, best sun loungers, rooms and helpful staff.

Partner

10/10

Exceptional

29 May 2022

Alen

Everything was clean and as ecpectrd. Manu , Gago and Chris are the guys at the front desk amazing guys, very kind helpful and accommodating. Thank you

Leisure Self

10/10

Exceptional

29 May 2022

oscar

Great Hotel

It’s a very friendly hotel, the staff are excellent and made us feel at home.

Friends_and_family Friends

10/10

Exceptional

11 May 2022

Shelley

Spacious, clean, full kitchen, nice balconies with a view of the bay. Good shower, comfortable pull-out bed as well as main bed. Great pool area with very nice loungers. Close to restaurants and small convenience stores/shops.

Leisure Family

10/10

Exceptional

27 Apr 2022

Evan

STAY HERE😁

One of the best hotels ever

Business

2/10

Poor

21 Apr 2022

Morian

I arrived and the front desk they said they would upgrade me in a better room the one that I paid and I was aware to get from the picture that your guys are showing on your website. instead I got a room in a very bad condition bathroom door wasn't working so I had to do basic things with door open and it is raining and basically therse nothing I cant go since its a front beach property so I was expecting to enjoy the basic service that a hotel can deliver such getting clean towel and sheets since we are not leave the room. It was one worst experinces of my life and I would like to aware your site of this issue and get my money back.

Leisure Friends

8/10

Excellent

29 Oct 2021

Jennifer

Not bad

Better than I expected from the outside of the building. Rooms are really spacious and clean. Outdoor areas are basic.

No blankets available in rooms which made for a chilly night. I’m sure reception would have sorted it but really should have been in room in October

Partner

10/10

Exceptional

13 Oct 2021

Verified traveler

Great hotel and friendly staff. Poor room service

Great stay, amazing staff and service. Will recommend.
Ordered room service one day and the presentation was terrible. Some items wrapped in cling film on the plates. They took back one of the food covers and tray and the food was so spaced out on the plate that it moved around and looked messy. Other than that the hotel and staff were so nice that it made up for it (but i wouldn't order room service dinner again.

Partner

10/10

Exceptional

03 Oct 2021

Aleksandar

G4y friendly apart-hotel with private beach. Spacious rooms. Clean. Good breakfast. Direct bus L9 from Airport (4 eur).

Noisy hall from early morning. Unheated water in pool. Only 1 hour for free for late checkout, but we spent some time in caffe near pool.

Partner

4/10

Poor

01 Oct 2021

Yaslynn

The big issue I have with this property is that they did not clean my room. I even asked the front desk several times and it never happened. I got new towels- that's it. After a weeks stay the floors were not swept, the bathroom not cleaned and not even a wipe down of the sink. I know because I ended up doing it myself and saw dirt on my cloth. The walls are very thin as well. You will hear everything your neighbor does from coughing, to talking on the phone, to flushing the toilet. You can hear everything through the very thin walls.

Leisure Self

10/10

Exceptional

28 Sep 2021

Anton

Amazzzin location, amenities & service
Room was spotless & spacious

Friends_and_family Friends

10/10

Exceptional

25 Sep 2021

Mohamed

Super friendly, helpful staff, great room size, good location

Leisure Self

10/10

Exceptional

20 Sep 2021

Harje

Great location, breakfast was awesome, rooms are spacious, functional and clean. Comfy beds and sofa bed. Kitchen well equipped. Only downside is the pool is quite small. I’d definitely stay here again and it’s Hetero friendly.

Leisure Friends

6/10

Pleasant

15 Sep 2021

Verified traveler

Overall happy with stay but...

Wish the mini bar prices and extra fees were listed in the room.

The bed and sheets were pretty uncomfortable.

Self

6/10

Pleasant

11 Aug 2021

Mark M

Checking in was fine, but the room was not what we expected based on the pictures and description on Expedia. It was considerably smaller than described. The hallways, lobby, and pool area were filthy. The pool area was dirty. The hotel did nothing to clean up after people smoking, eating and drinking around the pool chairs. One evening I had to call front desk and report that a group of guest were hanging out on the beach and doing drugs and throwing bottles of alcohol in the beach. The hotel did nothing about it. Kind of shocking. I would never stay at an Axel hotel again.

Leisure Partner

8/10

Excellent

23 Jul 2021

Verified traveler

Nice Apartment in the ground floor. Good location and staff was friendly. This is the dirtiest Axel. Had to complain a few times and once even took the brum from the cleaning lady’s trolley and cleaned it myself. It’s a shame really cause the rest was all fine.

Leisure Friends

10/10

Exceptional

25 Jun 2021

Juan Manuel

Apartments hotel

I had a great experience, for start i got an upgrade to my room and got an apartment which was way much bigger than the one i live! The staff is great and they kind of have like their own private beach (is not private, but the hotel is on it and you have access directly from it) that you acn use. The swimming pool area is perfect, right in front of rhe beach and from fridays till sundays, they have djs playing the whole day.
I would definitely recommend.

10/10

Exceptional

27 Jul 2020

Josh

Overall it was an amazing stay! Staff we super friendly, clean rooms, with amazing views from the pool. My only negative - the drinks and food We’re expensive!

Leisure Friends

10/10

Exceptional

10 Nov 2019

Robert

Paradise

Had a really lovely stay. I use this hotel group all the time and they all ways look after me and I have a fab time.

Self

10/10

Exceptional

21 Oct 2019

Michael

Really great hotel , excellent location

Partner

10/10

Exceptional

19 Oct 2019

Verified traveler

The hotel staff were very helpful and pleasant, hotel itself was immaculate and very well presented, also in a very good location, highly recommended.

Leisure Partner

10/10

Exceptional

19 Oct 2019

James

Great

Lovely hotel right on the beach.

Partner

6/10

Pleasant

01 Oct 2019

Verified traveler

The pool area is very good. The appartment was very large

Leisure Friends

10/10

Exceptional

30 Sep 2019

Rebecca

Best hotel I’ve been to in a long time!!

Amazing hotel couldn’t fault the service it was our friends birthday while there and we got free shots and a free bottle if champers. Carlos especially on the front desk so lovely always saying hello making you feel comfortable, they ring taxis for you on request and anything else you made need. Staff round the pool equally as friendly and just up for a laugh this is the best hotel I’ve been to in a while if you are thinking of booking, do it as you won’t regret it! Thanks for an amazing stay!!

Partner

8/10

Excellent

25 Sep 2019

Verified traveler

Hated the day time music and no atmosphere by pool.

Leisure Partner

10/10

Exceptional

19 Sep 2019

Verified traveler

Great hotel, great rooms, great facilities, great location My only complaints were that the drinks were quite pricey (€15 for a cocktail), and that the bar closed at 9pm. Would definitely go back here though.

Leisure Partner

8/10

Excellent

12 Sep 2019

Verified traveler

Everything was fine. Smooth and very clean. Nice sunbeds

Leisure Partner

8/10

Excellent

09 Sep 2019

Verified traveler

Nice location on the beach. Many guests came here to party hard. Would not recommend for those looking for a relaxing time

Leisure Partner

8/10

Excellent

29 Aug 2019

Verified traveler

Good apartments with nice pool area. Friendly staff.

Leisure Partner

8/10

Excellent

27 Aug 2019

Verified traveler

Spacious accommodation

Nice views from the pool area and spacious studios. The mattress needs to be a bit softer though.Parking should be free also.

Partner

8/10

Excellent

23 Aug 2019

Verified traveler

Big apartments and upgrade during the check in at the hotel.

Leisure Friends

8/10

Excellent

20 Aug 2019

Anthony

Great accommodation, great service.

Great, friendly service from the team on the front desk. Apartments are HUGE and well furnished including kitchen utensils. The only improvement would be the quality of the toiletries. We had to pop out and buy shower gel, shampoo etc.
The pool area is nice and captures the sun although the bar is a bit pricey for the quality of serve.
AxelBeach overtly caters for gay men in all of their marketing but the clientele on this occasion was varied. We were a heterosexual couple in our 30s with other guests ranging from teens to more mature couples.
Local area is good, a couple of nice restaurants within walking distance. It’s a short walk to bus stops for the airport and San Antonio.

Partner