Red Roof Inn KC Sports Complex

United States , Independence - MO
INDEPENDENCE, 4142 S Noland Rd
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75 reviews shown

6/10

Pleasant

05 Apr 2026

Rachel

Room wasn't that great. We checked in and the room hadn't even been cleaned yet then had to go ask for toilet paper

Friends_and_family Friends

2/10

Poor

05 Apr 2026

Seferino

Not a clean place poop smeared on bathroom door had a two night stay checked out after first night tv kept pausing a/c kept turning off and on the staff was nice but hotel in terrible condition recommend starting somewhere else

Friends_and_family Family

4/10

Poor

03 Apr 2026

Karla

They charge an extra fee per night if you use third party to book. Hotel is outdated and unclean. Had no microwave or hair dryer in room the only vending machine that took card was down the whole stay.

Family_with_children

2/10

Poor

27 Mar 2026

Daniel

Terrible

Self

10/10

Exceptional

24 Mar 2026

Patrick

We had a good stay here. Management was accommodating.

10/10

Exceptional

11 Mar 2026

Chad

Good stay. Staff are kind and professional.

Partner

2/10

Poor

09 Mar 2026

antwyne

heating and cooling was fine. Parking lot nor anything involved with the property looked safe.

Self

2/10

Poor

09 Mar 2026

J Ramon

Rooms smell like cigarettes and they charge for fees you not aware of

4/10

Poor

08 Mar 2026

Aaron

Dirty hotel, smelled extensively of cigarette smoke. Front desk charged an extra $10 (specifically in cash) because I booked online -also initially didn't want to give me a receipt for this extra charge. The tv also didn't work. It would come on and pull up the guide, but if you selected a channel, it would just sit there with a black screen until it shut itself off after a few minutes. If I had known the state of the hotel and that they were going to arbitrarily jack up the price I would have spent that extra money on any other hotel. If you're traveling and thinking of picking this place because you're strapped for cash, just be aware they are going to take more from you for a terrible experience.

Self

10/10

Exceptional

28 Feb 2026

Michael

The staff was great, room was clean and walking distance to great restaurants.

2/10

Poor

04 Jan 2026

John

The 1st room they gave us wasn't cleaned, bed just slept in. Manager checked 3 other rooms before finding a \"clean\" room. Bathroom was disgusting. If we hadn't been exhausted from a 12 hour ride we wouldn't have stayed there. Thankfully we had clean blankets in our car which we used to sleep on. Absolutely the worst hotel we ever stayed in for over 20 yrs. Tv in an empty room next to us was blaring all night as well. We should have slept in the car. Don't go to this hotel. We'd rate it a negative -10.

Leisure Family

2/10

Poor

25 Dec 2025

Ralph

The rooms were dirty, then upon check-in the manager informed me and the guests I. Front of me that he is charging $20 dollars more for every person over 1. So we turned our keys in and booked a better hotel. The manager was of no help and the rooms were terribly dirt. We have pictures to prove it!!!

Leisure Family

2/10

Poor

25 Dec 2025

Malcolm

Manager is disrespectful... I booked a king size, I got put in a dirty ass queen, I was told just to leave if I didn't like it, was told there was no more kings, after complaining to house keeping about the trifling bathroom, all of a sudden a king with a clean bathroom was available

Partner

2/10

Poor

17 Dec 2025

Jon

Bathrooms had hair all over the floor, felt unsafe. Do NOT recommend

4/10

Poor

10 Dec 2025

Rex

Clean the toilets!

Partner

2/10

Poor

09 Dec 2025

Stephen

Absolutely disgusting , pubes in the tubs , blood on the beds , dirt all over the walls , found a chewd up gum on the bathroom sink . Holes in the wall.. it was awful . I am pretty sure this is a scam . You book the hotel don’t stay and they keep your money

Friends_and_family Family

2/10

Poor

08 Dec 2025

Elizabeth Marjorie

We arrived with a broken chair in our room.. very noticeably

Partner

2/10

Poor

07 Dec 2025

Kris

The main doors where locked apon arrival had to wait an extra 20 minutes before i could check in. The room was poorly designed. No hot water and the bed was hard as a rock. Couldn't control the thermostat. Over all a bad experience

2/10

Poor

09 Nov 2025

JAMIE

No one was at the desk. Door was locked and had to call for assistance. Hallways smelled like weed. Room had trash on the floor. Ceiling tiles looked gross.

Business Self

10/10

Exceptional

04 Nov 2025

Togi

It was a nice stay. Looking

4/10

Poor

29 Oct 2025

Scott

First red flag was the exterior looked in disrepair, and when we tried to check in the lobby door was locked! A phone number taped to the door said to call, and when we did were told it would be a 20 minute wait to get inside. I had made reservations in advance with Hotels.com, and this was starting to look like a shady deal. When we finally gained enterence, the check in clerk (most likely the owner/maid/maintenance guy) required a $10 CASH payment in addition to my pre-paid amount, for booking through a 3rd party!!! That is insane, I've stayed in hotels world wide and this policy does not exist in any manner....anywhere. The room was dirty, filthy carpet & bathroom and did NOT have a coffee maker or microwave....and it was a SUITE! For crying out loud, this was Hotel Hell come to life. No lobby coffee or breakfast whatsoever. The irony was not lost because we were surrounded by good hotels within walking distance. DO NOT book this place, it should be fumigated and permanently closed.

Friends_and_family Friends

2/10

Poor

28 Oct 2025

Kara jayne

Showed up and place is so unsafe the front office stays locked and u have to call to get checked n. Room cleanliness questionable. Terrible water pressure. Would have changed hotels if my delayed flight didnt put me getting in til after 1am.

Leisure Self

2/10

Poor

27 Oct 2025

Kelly

Terrible

It was disgusting and unsafe.

Friends_and_family Family

2/10

Poor

26 Oct 2025

Juliette

Was bed bugs and on website did not say there was a deposit to stay in hotel.

Leisure Friends

2/10

Poor

26 Oct 2025

Jessica

Filthy, unsanitary, broken door locks, extremely rude and aggressive owner operator, I paid in full for a room online and when I arrived the owner wouldn't give me my room unless I paid him in cash and additional 180 dollars for which I was not given a reason for, not was it put into the system or receipts given, he put in his pocket. Stole my money after I paid in full online and even showed him all my confirmation information. WORST EXPERIENCE AND HOTEL IVE EVER STAYED IN IN MY LIFE!!!

Leisure Family

6/10

Pleasant

23 Oct 2025

Justice

The staff at the Countryside Suites in Independence MO were very polite but there was a $30 fee, collected before you're allowed to check in, for booking using a 3rd party and the room wasn't worth the money spent.

Business Self

6/10

Pleasant

21 Oct 2025

Cherica Ebony

Was not a king size bed, bathroom wasn’t fully cleaned issues with the tv no pool

Leisure Family

2/10

Poor

20 Oct 2025

Heather

Although we paid fully online and disclosed all guest through Expedia, guys at desk/ owner was rude and claimed Expedia did not communicate that to him so we had to pay an extra $40 cash plus $100 deposit per room (we reserved 2 rooms) at check in, says he does this at all 19 of his hotels. The rooms we not in great shape smelled bad stains on the bedding, the overflow valve was dangling open exposing a huge hole in the tub. TVs didn't work, 1 room had no fridge or microwave the other only had a fridge. Although it was non smoking hotel could smell people smoking either in a room next to or below us and sounded like we were above a laundry room that was constantly doing laundry all night stuck on a spin cycle.
Dirty laundry and bags of trash was left in most corners of the halls.

Family

2/10

Poor

19 Oct 2025

Kelso

Got to the hotel around 8-9pm, the front doors were locked and nobody at the front desk. A family runs and lives in the hotel so you

2/10

Poor

17 Oct 2025

Graciela

Worst experience with how dirty this place was

The front desk agent showed me 5 different rooms before assigning one to me since they were all in bad conditions. They were all dirty, smelled like pee, there was a lot of insecuirty of people outside drinking standing outside the room doors. The carpets smelled like they had been peed on and the blankets seemed like they had not been washed with yellow stains. It was horrible, I did not end up staying and had to look for another hotel.

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Augusto Mora

Good

2/10

Poor

14 Oct 2025

Angel

The guy at the service desk waa giving us random fees as soon as we got there he charged me more even though i paid the total amount online

10/10

Exceptional

13 Oct 2025

David

Excellent! Everyone is so friendly, room is clean and quiet. Everything you can ask for.

Business

8/10

Excellent

13 Oct 2025

Naivy

owners were very nice & helpful. rough area but they are doing their best! rooms were clean.

Leisure Partner

2/10

Poor

09 Oct 2025

Cameron

My biggest complaint is that my room smells, not sure what it is, but it's not great.
Also be ready to have to call someone to come open the front door when you check in.

Leisure Self

10/10

Exceptional

06 Oct 2025

Montez

Good for the price

Business

2/10

Poor

05 Oct 2025

Jessica

I never checked in because the manager kept asking for cash after already paying for the trip through Expedia. I questioned it and he kept pointing to their atm while smiling then the amount went to $120 then to $60. I was wanting to book for another night and I think it might have been language barrier but he did at one point say “I told you 3 times already” after asking about the cash he wanted. I ended up going elsewhere.

Leisure Pet

10/10

Exceptional

01 Oct 2025

Taylor

Extremely courteous and efficient!!

Business_and_leisure Self

10/10

Exceptional

25 Sep 2025

Taylor

Friendly and efficient!

Business_and_leisure Self

2/10

Poor

24 Sep 2025

Rob

Worst hotel EVER.

When I arrived the main entrance was locked at 10 pm and i had to call just to be let in when they answered the phone i was informed of an additional $100 deposit either cash or card. And would it be ok? After agreeing i was let into the lobby and proceeded with check in and was told there's also a $10 cash property fee. After giving the woman a $20 bill she couldn't even make change and said she would have to bring it to my room. She then said \"I have a room on the second floor\". I asked her for a room on the first floor because I just had knee surgery 6 days prior. She stated she would have to check a room to see if it was clean while I waited. When she came back she said \"the room was clean but it was a king bed not a queen\" as if she expected me to pay extra and repeated it again after I asked if that was a problem. Most places considering my condition would have been very helpful and just accomodated my injury at no extra cost. I was very tired from driving all day long and said \"just give me the room on the second floor\" After finally getting a key I went back to my truck and pulled around the side of the building as directed and found my way to the room. When I got inside the TV was on ? Idk why. I shut the door and when i tried to lock the security deadbolt I had to pull the door in and out and it was quite a struggle just to engage the lock. The bathroom sink had toothpaste all over it and looked as though it had not been cleaned at all. At least bed was clean.

Self

8/10

Excellent

18 Sep 2025

Taylor

It was convenient and safe.

Leisure Self

6/10

Pleasant

14 Sep 2025

Abigail

No Clear instructuins about checkout process..room upon entering no light bulb in entry had to contact mgr.2 times, bugs on wall- manger dismiss, unsure what \" transfer fee\" was about Mgr. asked $30 cash for what ? Upo. Check inn, finally Advertise \" free breakfast\" nothing offered for breakfast

8/10

Excellent

08 Sep 2025

Brian

Quite area

Business

2/10

Poor

04 Sep 2025

Kevin

When checking in, there were 3 other parties there trying to check in. Hotel was requiring an additional cash only property fee. They tried charging us an extra $80 plus the property fee. We left and didn’t stay there. I would avoid at all costs.

Leisure Family

4/10

Poor

30 Aug 2025

Sherri

At check-in, they required an additional $10 over what I already paid to Expedia. They were unable to tell me what it was for, other than to say, ‘transfer fee’.

Leisure

6/10

Pleasant

29 Aug 2025

Shelly

It would rate this about a two star hotel. Any of the appliances were broken, and it looked like there was mold on the ceiling.

Friends_and_family Friends

2/10

Poor

29 Aug 2025

Rylee

The whole place was dirty. Room wasn’t cleaned yet when we got there. Shower curtain had mold on it. Shower had no water pressure. Toilet barely flushed. Hardwood floor was dirty. TV didn’t work. Hallways disgusting. Service was horrible. Not sure how this place passes inspections. Looks sure can be deceiving…

Leisure Partner

2/10

Poor

29 Aug 2025

Ward

There was hair all over the shower wall, yeah feces on the toilet seat. Tub and shower was missing its coating and sealant. Floors were dirty. Mirror not clean. Very few amenities. We were put in a new room. The carpet had mold and shower needed repairs. Bed and box spring were stained and old. Only two pillows in the room. Felt very uncomfortable and concerned with cleanliness.

Leisure Partner

10/10

Exceptional

25 Aug 2025

Umair

The lady at the reception was super kind!!! Thanks so much..

Business Partner

2/10

Poor

18 Aug 2025

Jesse

NO POOL! We booked this hotel because the the pool, checked out after one day and better NOT be charged for two days. Also, dirty and crackheads in the place. DO NOT CHARGE ME for the 2nd night. We checked out after ONE terrible night!

Leisure Family

2/10

Poor

09 Aug 2025

Johnathan

Mold on lamp shades, tv didn’t work, no towels, poor customer service, smells wet and of mold, and they try to double charge your card

2/10

Poor

28 Jul 2025

Sheena

I stayed at countryside suites to be close to family while I was in town in Kansas City check in was terrible no one at the front desk to greet you I had to call a number to have attendant come down to check us in during check in I was told I had to pay 100 cash deposit which I never saw on my booking and then was told I had to pay a 20 dollar transfer fee from hotels.com tho the room was clean one bed had a dent in it and and the bathroom had no wash cloths and dry towels for a swimming Pool that is not open and when I went to the the front desk to ask for some towels I was told that the house keeper will provide those for me and she never came I ended up having to go buy some towels for me and my kids it was ok for the price that it was I guess but I’ll never book there again

4/10

Poor

27 Jul 2025

Laura

Run! Don’t book!!

The hotel needs a major Reno. The lot has craters everywhere, then you can’t even go all the way around building. There is a gate up halfway through lot and you pull in the one way you can go and all the stalls face the other direction. Then the hallways are super hot and just feel run down. The room itself, there’s no carpet or even a rug, only good thing was bed was comfortable. Felt more like a hospital room floor but not as nice. There was ceiling drywall that had fallen in bathroom over tub. Could see there was once a leak. We didn’t even want to use the shower. Tub was awful, it was dirty and parts of tub coming off. The tv wasn’t even mounted even though there were at least 2 mounts. Light fixtures hanging off, patches of dinged up walls. There was nothing special in room like a book to tell what hotel offered. Not even anything to tell about things in the area. Security doors that didn’t fully close and not only that but not even glass on the door. This is like a bad run down motel. They need to remove the suites name as well as update their booking site cause it’s not like it was presented. No phone in room either. Overall it was awful!! Do not stay here! If I hadn’t been with my guy I would not have felt safe there.

Partner

2/10

Poor

27 Jul 2025

James

Room smelled bad
TV did not work
No wash cloths
A bad situation all around the board

Friends_and_family Friends

2/10

Poor

27 Jul 2025

Nicole

This property should be shut down very dirty rooms , bed bugs and a heavy dog urine smell . Not as advertised at all , no kitchenette, no microwave in room only community one available in lobby , no pool , grounds are not family friendly tall weeds and grass knee length! Staff is unreasonable, not trustworthy and rude ! I do not recommend this place I wouldn’t let my dog sleep here , and I don’t have one or even like dogs!

Business_and_leisure Family_with_children

6/10

Pleasant

27 Jun 2025

Kerry

Was there for two days room never got cleaned or fresh towels

Business_and_leisure Friends

6/10

Pleasant

25 Jun 2025

gopal

We requested a pedestal fan and the staff were helpful. Unfortunately the toilet was not draining….

Leisure

8/10

Excellent

21 Jun 2025

Montez

Overall good service

Friends_and_family Friends

2/10

Poor

21 Jun 2025

Selena

The room was dirty upon arrival. It reaked of cat urine. People would just stay in the parking lot to party/drink.

Leisure Family

2/10

Poor

08 Jun 2025

Donald

This place was not as advertised and had poor management.

Business Family

4/10

Poor

06 Jun 2025

Kitichai

it OK for the price

Leisure Self

2/10

Poor

01 Jun 2025

Sofai

The most undesirable accommodation in Independence, MO. Initially welcomed by one of the most pleasant front desk agents. The check-in process was seamless. However, upon entering my room, I was immediately confronted by the foul odor of a backed-up toilet. The bathroom was in a deplorable state, with a pen propping up the shower rod, a vent hanging from the ceiling, and duct tape securing the door lock. The beds had white stains on the sheets, used lashes on the blankets, and additional lashes on the dresser and mirror. There were broken outlets that prevented me from charging my phone, ants on the lamp shades, and mold on the ceiling. I returned to the front desk to request a different room, and I was relocated. The new room lacked the unpleasant odor, but it was marred by blood and cigarette burns on the main blankets. I went back downstairs, and the agent's demeanor shifted from friendly to annoyed. When I requested yet another room, she suggested I could return to my previous one. I opted to go back, as I preferred to endure the smell and other issues rather than deal with blood. There was no offer to assist in cleaning the bathroom or repairing the broken items, and I was repeatedly questioned about my choice to stay there. It was already 9 PM, making it too late to seek alternative accommodations. I had my son with me and had to go to Walmart to purchase Clorox wipes, sheets, and towels. I would never wish for anyone to undergo the experience I had here. STAY AWAY!

Friends_and_family Family

10/10

Exceptional

30 May 2025

Don

Pet smell

Room 105 smells like pet urine. Avoid that one. 😜

2/10

Poor

27 May 2025

Nathan

Bed bugs and horrible management

Bed bugs! Management forced a cash deposit that wasn’t returned after we found the bugs in the room. Horrible, stay away.

Business

4/10

Poor

26 May 2025

Phillip

Honest Opinion

Went to help my sister fix up her house and needed a cheap place to sleep for two days.

Pluses: Cheaper than other area hotels
Fairly Clean
Plenty of close restaurants
Internet-WIFI- works well
They allow pets. $20 a night fee.

Minuses: All doors locked, even to get to the front desk. You have to call to get someone to open the door.
Extremely dated- no updates since 1940. May be a slight exaggeration but not to far off
No breakfast. And the coffee that is supposed to be in the lobby? Non-existent.
Have to drive through 2 other properties parking lot to get to the hotel lot. Just be careful of the potholes.
The mattress has to older than the hotel. Seriously, it saw better days 10 years ago.
They make you pay cash for the pet fee. Don't have it? They have an ATM that charges you $3.99 to use it in the lobby.
No pool, exercise rooms, or any sort of extras.
Water in the sink works, but it acts like it is partially blocked.

In the end, it served my purpose as a place to lay my head. Definitely one of the worst hotels I have ever stayed in, and will not again unless there is absolutely nowhere else to turn. The guy who runs it is nice enough, but it seriously needs upgraded in the worst way. I get it, that cost money, but there is potential there if they would just invest.

Friends_and_family Family

2/10

Poor

25 May 2025

Jon

Don’t Stay Here

This location is a mess. Hotel/booking website shows pictures of pristine rooms and a beautiful pool. This was not our experience. Make sure you have cash for resort fee. The key pad to get in was busted.

I’ve attached pictures of issues we found in both rooms. Dirty bathroom, stained sheets, walls splashed with mystery gunk, & don’t open the curtains or else the curtain rod might come falling down!! We also found a pair of underwear stashed under the bed while we were looking for my daughter’s glasses!

Other major concerns we had: 1) there was a plastic bag over the smoke detector and 2) there was a car that appeared to have been in an accident with a window smashed in that idled in the parking lot over night. My husband went to the front desk to inform them about the idling car and they told him to just reach inside the car and turn it off. He said no due to not being sure what that car had been involved in. Eventually the front desk lady call the cops and even the cops refused to reach in and turn it off. They informed the front desk agent that they would be back to tow it once 24 hrs had passed.

The hallways were unkempt with ceiling tiles falling in & trash cans in the hallway to catch rain. The pool was also closed due to mold in it. Also there are massive potholes in the parking lot you need to watch out for.

Finally, online we paid $149.99 per room for Friday night. Only to find out that they had a sign advertising 49.99 as the going rate.

Friends_and_family Family

2/10

Poor

22 May 2025

Julie

Disappointing Stay – Would Not Recommend
I usually don’t leave reviews, but I felt compelled to share my experience. The front desk staff was rude and unhelpful, and the issues I reported were not addressed. I had difficulty accessing the property after check-in, and the room itself was in poor condition—ceiling damage over the shower, a broken and unstable tub/shower handle, and a generally dirty and neglected space. For $85 per night, I expected at least basic cleanliness and functionality. Unfortunately, this stay did not meet even minimal standards.

Business

10/10

Exceptional

11 May 2025

Rachel

Having a great staycation! Quite and lots of great food options very close.

Leisure Family

10/10

Exceptional

10 May 2025

Rachel

Very fast check in process, just verify identity and sign in and remit deposit. Our cat traveled with us, pet fee was reasonable. She enjoyed the window view. Quiet and the beds were amazing! Entire family slept well!

Leisure Pet

8/10

Excellent

04 May 2025

Verified traveler

The room seemed clean enough, but the bathroom didnt look clean although it was. The carpet held a musty smell.

2/10

Poor

22 Apr 2025

Marion

Deceptive

Not as advertised supposed to have a pool does not supposed to have in-house laundry for guests does not pictures that were shown are completely different from what was actually in the room

Friends_and_family Family

6/10

Pleasant

04 Apr 2025

Mary

I asked staff for towels , they ignored me.

8/10

Excellent

19 Mar 2025

Philip

Minimal cost for minimal accomodations.

Business_and_leisure Friends

2/10

Poor

07 Mar 2025

RICHARD

Bad Check-In

Check in - she wanted a $10 “transfer fee.”
Then, card reader not working and she wanted cash payment, even though it was booked on-line. No receipt provided. Outside door did not work and we called the phone number listed three times with no response. Clerk showed no emotion or energy.

Room was fine.

Check-out. No one at the desk.

Friends_and_family Family

4/10

Poor

19 Jan 2025

Corey

Not again!

Well the shower had no hot water! I let it run for 30 minutes and it only got luke warm! We wont be back!

Friends_and_family Family