Holiday Inn Express Independence Kansas City A

6/10

Pleasant

19 Jul 2026

Kelli

Older building with old amenities. Operational, just not exceptional. Breakfast was really good. There was plenty right up to the end of breakfast.

Family_with_children

10/10

Exceptional

26 Jun 2026

Jennifer

Very friendly staff.

Family_with_children

4/10

Poor

26 Jun 2026

Frans

Broken tile in bathroom, vent didn’t work, lights broken as well, leaky sink in other room

Family_with_children

10/10

Exceptional

24 Jun 2026

Marcelo

Bueno

8/10

Excellent

23 Jun 2026

Jennifer

Thea beds were very comfy. Nice breakfast. The porter trolly should have been removed from service. Had flat tires and one entire side the metal cage was broken from the bottom base making it almost impossible to use.

8/10

Excellent

22 Jun 2026

David

Todo bien no tuve problemas sin novedad

4/10

Poor

21 Jun 2026

Shelby

Carpet was ripped up in the main walk way with nails sticking out. Hot tub did not work and was very dirty.

Partner

10/10

Exceptional

21 Jun 2026

Nathan

Great

4/10

Poor

19 Jun 2026

Nicole

The housekeepers seem to do a good job. The bathrooms and beds were clean. However, this property has seen better days. Dark lighting in the halls, scratches on the walls in many places, creaky and bouncy elevator, windows that don’t latch closed so you can feel air and hear the highway. I will not stay here again. Does not live up to expectations for an HI Express chain. I predict they will offload this property to a cheaper hotel chain very soon.

8/10

Excellent

17 Jun 2026

Heather

The check in staff was not friendly. The breakfast was great! Especially a staff member who helped with breakfast named Sheryl, she was very friendly and helpful. The coffee maker is too slow, especially since there are no coffee makers in the rooms so having to line up to wait a few minutes for the coffee beans to grind builds up when it's busy, plus one of the machines was down 2 mornings in a row. We had a great time at the pool, it was clean and there were towels there. The rooms were clean and spacious.

Family_with_children

10/10

Exceptional

11 Jun 2026

Robin

We stayed here at the end of our vacation on our way home and I can promise you when in the area, we will be staying here again. Great room - Clean, had a microwave and a mini fridge and was so comfortable. The staff - friendly and welcoming. Special shout out to the breakfast attendant (I wish I could remember his name) - he was ON HIS GAME! Super kind and the food was GREAT! We rolled in tired ready for a good nights sleep. We got it and then some.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Charles

I had a good night’s sleep. The room was quiet and comfortable.

Friends

10/10

Exceptional

05 Jun 2026

James

Everything I expected and more. I must say that Holiday Inn Express goes above and beyond my expectations. Thanks!

Self

6/10

Pleasant

31 May 2026

matthew

This Holiday Inn location did not live up to my usual experience at a Holiday Inn. It wasn't \"horrible\", but the interior of the building (including the rooms) have not aged well. I saw multiple large stains in the hallways, our bedroom had mold growing around the upper rim of the bathroom sink, the bath tub glaze had massive cracks throughout the entire surface, the blinds had multiple micro-cracks in them. All in all it was not a very pleasant experience after being on the road all day. And to boot, there's another Holiday Inn approx. 12 miles further east off of Hwy. 70, which I have stayed at before and enjoyed, which I discovered (after reserving a room at this location) was about $78 cheaper! That knowledge just made the experience even more disappointing.

The single \"high note\" was the young lady who checked us in. She was very prompt and professional which was appreciated.

Friends_and_family Family

8/10

Excellent

25 May 2026

Angela

We liked everything except the fact that the elevator was inoperable for the first three days of our stay in the hotel. So we had to walk three stories up to our room on the third floor.
The staff, cleanliness of our room and the intire hotel, breakfast and availability of parking were all excellent.
We feel, that some type of compensation should be offered by your company for the inconvenience that we endured during the time the elevator was not working.

Family

10/10

Exceptional

24 May 2026

Christopher M. Givens

We had to leave a nearby cheaper hotel. It was late at night and the staff at this hotel took great care of us. The rooms were clean. The pool was fresh. Everything was as it should have been. The breakfast was wonderful.

Family

6/10

Pleasant

22 May 2026

Lesli

The breakfast was great, lots of good options, my kids loved it. I loved the coffee machine downstairs. The pool was clean, the hot tub was pretty dirty and hair chunks in it. I stayed in one room Friday night that was super clean and great, Saturday night's room, the toliet paper holder was broke off, the frame of the bed on both sides had huge stains or some sort of liquid. It was very disappointing. The staff was always very helpful and friendly, it was a busy weekend and the elevator broke, so I know they were running around like crazy.

Family_with_children

8/10

Excellent

19 May 2026

DeWayne

Breakfast was good

Family

8/10

Excellent

19 May 2026

Shelby and Ty

Overall a good stop for a night

8/10

Excellent

19 May 2026

Jeanie

The room was not too spacious. The refrigerator did not cool at all. One queen bed had a large sunken-in portion in the middle. There were many young loud children at breakfast. The variety of breakfast items were not too plentiful and tasty. There are lots of restaurants and things to do in this area.

Partner

8/10

Excellent

13 May 2026

Michael

Best feature of this location is the breakfast lady--great personality for this work, and keeps things supplied and ready. Check-in clerk seemed listless, dull--likely better suited in work elsewhere. Property reliably clean and well maintained.

Partner

8/10

Excellent

30 Apr 2026

Michael

The thermostat didn’t regulate very well. The room was 77 when we woke up…should have been 70.

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Ryan

Toilet wasn’t working, had to switch rooms, both bathrooms looked outdated. Room seemed clean and the breakfast was good. Not a terrible stay but with the price it could have been better.

Family_with_children

6/10

Pleasant

16 Apr 2026

Jackie

The lamp shades were broken, there was a light bulb missing in one of the bedside light fixtures, there was candy on the floor under the night stand and the walls were all dinged and marked up.

Friends

4/10

Poor

14 Apr 2026

Patricia

This is an older Holiday Inn Express so don’t expect it to look like most of them. We were very disappointed for the price we paid.

Partner

10/10

Exceptional

07 Apr 2026

Kassie

Clean, spacious, easy to check in.

2/10

Poor

31 Mar 2026

Keith

This hotel was horrible do not waste your money when we got there there was still salt on the ground from snow that happened weeks ago the front desk clerk was very rude she proceeded to put us in one of the worst rooms I've ever seen the fire sprinkler was broken there was a hole in the wall there was so much dust in the room it immediately affected my allergies the tub was filthy one elevator that fit maybe three people definitely couldn't fit a luggage carrier and people the entire hotels smelled of mold and mildew the pool was very dirty the water look dirty the chairs and tables were rusted out unkept the whirlpool looked filthy they did not have chlorine to keep it sanitary you asked front desk for towels and they act like as if I did not pay for room they only gave me two extra towels I could go on and on of a list of complaints I don't think they have enough space for me to do that so please please don't waste your hard-earned money with this facility I definitely would not recommend waste of my of money

Family_with_children

8/10

Excellent

31 Mar 2026

Teresa

Breakfast was the usual choices, but hot and fresh. Need more fruit. Rooms we clean and nicely sized. Indoor pool was freezing cold even though room was very warm. Pleasant stay.

Family_with_children

6/10

Pleasant

30 Mar 2026

Rich

Didn’t get breakfast to busy

10/10

Exceptional

30 Mar 2026

Barry

Nice, clean rooms. Great breakfast! Workout area was nice. Pool was cold and hot tub just OK

Partner

10/10

Exceptional

30 Mar 2026

Kim

Very clean

8/10

Excellent

23 Mar 2026

Justin

Rooms were clean but in rough conditions. Paint chipped walls separating from leaking water. Pool room was dirty with what appeared to be mold by windows, spa jets do not work. Staff was amazing breakfast was legit. Older hotel in need of some updates

6/10

Pleasant

23 Mar 2026

Art

Room was ok, quite a lot of ants in the room and bugs in the pool area

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Michelle

Close to restaurants and shopping.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Rachel

Theree were to many dogs allowed. They were foghting in the halls and as someone who is allergic to dogs the number that were there at one time was a lot. I think I counted 20. Be pet friendly but put a cap on how many can be on property at one time. Staff was amazing.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

JD

Nice stay, elevator was alittle small but not a problem for us. Breakfast lady was very nice and awesome!!

6/10

Pleasant

07 Mar 2026

Leslie

Badly needed of remodel. Food wasn’t very hot and needs a microwave in the kitchen area.

Partner

10/10

Exceptional

07 Feb 2026

Deborah

Room was clean and the amenities.

Self

2/10

Poor

02 Jan 2026

deanna

I will never go back I call and they said heated pool and there was not one

8/10

Excellent

01 Jan 2026

Amanda

Staff

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Milton

Totally satisfied.

6/10

Pleasant

30 Dec 2025

Clayton

Toilet continuously ran. I asked desk staff to fix it, however at time of check out three days later, still not fixed.

Leisure Family

8/10

Excellent

28 Dec 2025

chad

Breakfast was good and fresh. Beds were soft and comfortable. Hot tub was hot and worked.

Partner

2/10

Poor

23 Dec 2025

James

Don’t stay here! The entire hotel had bit of a creepy vibe. At a quick glance, it looks OK. Typical mediocre hotel on the surface, but so many things were broken, neglected, and dirty.

Friends_and_family Family

8/10

Excellent

14 Dec 2025

Gabriel Alejandro

Good breakfast

Business Partner

2/10

Poor

09 Dec 2025

Nicholas

The pull out bed had mold all over the bottom of the mattress, both lamp shades were broke and there were stink bugs in thecroom.

Leisure Family

8/10

Excellent

02 Dec 2025

Paul

yes

Friends_and_family Family

8/10

Excellent

25 Nov 2025

Terri

Very comfortable

Self

6/10

Pleasant

05 Nov 2025

Elizabeth

The pool was very dirty, and the hot tub did not work, ice machine on the second floor was also broken. The breakfast was pretty good, and the lady serving the breakfast was super sweet! The soaps shampoo and conditioners were extremely watered down. The staff was very friendly, just disappointing when you take children to a hotel, they look forward to swimming and we were not able to do that. Overall not a horrible stay, just should have been some type of notice about the pool and hot tub.

Friends_and_family Family

8/10

Excellent

31 Oct 2025

RENEE

We stayed here to attend a Chiefs game and the location was great. Easy to get to and from the stadium with minimal traffic. Lots of restaurant choices nearby. Our room was comfortable. Our bathroom door did not close/latch all the way. Not sure if it was just warped at the bottom or what, but the room set up was private enough that it didn't cause much impact. We loved the hooks and extra space on the wardrobe to put both of our suitcases. Most hotels only have room for one suitcase and the other one sits on the floor. It kept our room looking tidier. Breakfast was typical. Eggs, sausage, biscuits, toast, oatmeal, fruit, yogurt, pancake maker. The Mexican restaurant next door was nice to walk to and the food was great! I was a little skeptical booking this hotel after reading through some of the reviews, but we had no issues (other than the bathroom door which wasn't really an issue to us).

Leisure Partner

2/10

Poor

28 Oct 2025

Bryan

Just checked in. It is 8:44 pm just got to the room. The room feels dirty, and the reason I stayed here was because of the hot tub, and the hot tub is broken. So I don’t believe the property is making good on their end of maintaining their property. I am disappointed with this property. So this stay is going to non enjoyable and relaxing. Stinky nonrefundable room with a nonworking hot tub. So we tried the sister hotel Comfort Inn with no luck because the pool and the hot tub are not working. It would be awesome if Expedia would help you in finding out if the hotels amenities are up to par when their customers are trying to find a room to feel relaxed and feel good after their stay.

Business_and_leisure Partner

10/10

Exceptional

27 Oct 2025

Karel

From the spacious room to the breakfast everything was great! Husband said the fridge ruining kept him awake.

4/10

Poor

15 Oct 2025

Bethany L

The comforter smelled like vomit. Air
Conditioning was very loud, walls thin and could hear everything. Breakfast was all
Processed food.

Leisure Pet

10/10

Exceptional

08 Oct 2025

George

great overnight stay

Leisure Partner

8/10

Excellent

07 Oct 2025

DeAnn

Nice sized room.

Business_and_leisure Family

10/10

Exceptional

06 Oct 2025

KELLY

Carpets were dirty.
Check-in was great!

Friends_and_family Family

8/10

Excellent

04 Oct 2025

Tiffany Ann

Only one elevator and the pool was closed

Leisure Family

10/10

Exceptional

30 Sep 2025

Deborah

Clean room

Partner

10/10

Exceptional

29 Sep 2025

Heidi

Clean and comfortable.

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Kylie

Loved how close it was to the event we attended at Cable Dahmer. Staff was friendly and hotel was clean. Missed getting to eat the breakfast so can't comment on that

Leisure Family

8/10

Excellent

29 Sep 2025

Annette

Pool was not available which was a problem. Breakfast was sufficient. Room was clean. It was very loud most of the night from people stomping on floor above us and running up and down the hallway.

Friends_and_family Family

8/10

Excellent

18 Sep 2025

Alexis

Easy and calm stay. Very nice bring next to a lot of things. Nice people and clean rooms

Leisure Family

4/10

Poor

11 Sep 2025

Catalina

This hotel lacked of good maintenance. It seemed like a hotel that was about to close it’s doors, poorly managed. The bathroom was very old, the tub was disgusting. It screamed renovation.

Business_and_leisure Partner

6/10

Pleasant

10 Sep 2025

Antoinette

Not up to standard.

I was disappointed with my stay at this Holiday Inn Express in Independence. It was pretty dirty. The only way I was able to tolerate my stay was. I had cleaning supplies with me. I cleaned out the tub of soap scum and the nastiness of the bottom of other feet. The tub was not white. It was gray. The corners still had existing dust. The windowsills were as though they hadn’t been cleaned in quite a long time.

Partner

6/10

Pleasant

07 Sep 2025

Bill

Ice machine did not work, also no hot water.

Leisure Family

4/10

Poor

01 Sep 2025

Albert

The bed is broke down.

Friends_and_family Family

8/10

Excellent

26 Aug 2025

Catherine

Less traffic

Business_and_leisure Family

8/10

Excellent

19 Aug 2025

Linda

Liked the staff. Building and rooms well maintained. Coffee and breakfast options very good. (Hot cinnamon rolls looked good but I was already full.)

Dislike: Pool was closed.

Leisure Friends

6/10

Pleasant

18 Aug 2025

Wesley and Heather

I choose hotel with swimming pool and hot tub. I’m really tired of showing up to these hotels to find out that it out of service or under construction. Why can’t it be displayed on website when booking

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Kerri

Very enjoyable stay here. Clean, comfortable room and a great restaurant a short walk away.. I'd definitely stay here again.

Leisure Family

10/10

Exceptional

16 Aug 2025

Tracie

This was a nice hotel nestled on a nonbusy street with easy access to the highway. The checkin was quick. The breakfast was very good. The only knock was maybe noise from the laundry room, but overall very good.

8/10

Excellent

06 Aug 2025

Christopher

Overall a good place to stay. Several restaurants within walking distance.

Leisure Self

8/10

Excellent

02 Aug 2025

Elizabeth

Beds are great. Breakfast mediocre.

Business_and_leisure Family

10/10

Exceptional

28 Jul 2025

Jennifer

B

Good location, nice employees, clean, good size pool & hot tub. Best hotel in the area.

Friends_and_family Family

10/10

Exceptional

08 Jul 2025

Anthony

Good hotel with nice rooms and great staff. Close to a lot of varied restaurants. Also a great fitness center.

Leisure Partner

8/10

Excellent

06 Jul 2025

Cynthia

the staff was very professional

Business_and_leisure Family

10/10

Exceptional

02 Jul 2025

Paul

No issues - happy

Leisure Family

4/10

Poor

01 Jul 2025

Richard

Room had bugs; property staff blew it off. No compensation or room change.

10/10

Exceptional

30 Jun 2025

Ignacio

Nice rooms

10/10

Exceptional

29 Jun 2025

Rachel

Everything was great! Room was perfect and we slept so well!

Leisure Family

6/10

Pleasant

27 Jun 2025

Justin

Issue with AC making lots of noise. Got a tech to look at it and still didn’t fix it. Asked for new room. All they had was king suite, and they charged me for the upgrade. Not real happy with how they handled the situation.

6/10

Pleasant

15 Jun 2025

Gregory

It smelled like mild dew was in the carpet and the ice machine was not working. The where not offering handicap accessibility

Business_and_leisure Self

10/10

Exceptional

08 Jun 2025

Stanley

Nice staff

Leisure Partner

6/10

Pleasant

06 Jun 2025

Sheryl

Property needs upkeep. Bathtub needs replacement

10/10

Exceptional

06 Jun 2025

Ashlyn

It was very welcoming! And family friendly!

Leisure Family_with_children

6/10

Pleasant

01 Jun 2025

Breanne

The room was nice, the bathtub had some rust. The pool and hot tub and room need a lot of work. They clearly had a water leak in the pool. The water was below the skimmer after 24 hours. The water temperature was also freezing. There for a softball tournament. So just needed to sleep.

8/10

Excellent

26 May 2025

Tresa

Lighting was dim. Adjacent rooms and hall were noisy

Leisure Partner

6/10

Pleasant

25 May 2025

Amy

Ok but priced too high!

Outlet by bed under lights did not work. Shower water did not get hot then went cold very fast! Tv internet went out when we wanted to watch. Came back on later in the night.

Friends_and_family Family

10/10

Exceptional

25 May 2025

Brendan

Very nice room. Very nice staff.

10/10

Exceptional

19 May 2025

Benjie

We had a great stay. The hotel and our room were nice and the surrounding area was nice too. Close to lots of shopping and restaurants. We enjoyed our stay.

Leisure Family

10/10

Exceptional

17 May 2025

Mike

Not the cleanest pool area. Very dated and not what you would think when you think

10/10

Exceptional

16 May 2025

Suzanne

The hotel was close to so many restaurants. The staff was very friendly and the room was clean. Exactly what you expect from a Holiday Inn Express.

Partner

10/10

Exceptional

14 May 2025

Angie

Positive

Convenient stop. Near restaurants, pet friendly s d plenty of area to walk our dog
Accommodated 1st floor room.

Friends_and_family Family

4/10

Poor

10 May 2025

Lisa

The pool was extremely warm, almost as warm as the hot tub. Kids became overheated while swimming

Leisure Family_with_children

10/10

Exceptional

04 May 2025

Teresa

Very friendly staff

Leisure Family

6/10

Pleasant

04 May 2025

deanna

It was close to my home

Partner

10/10

Exceptional

30 Apr 2025

Andrea or Dearsey

Nice place to stay. Didn't worry about our belongings

Business Partner

10/10

Exceptional

24 Mar 2025

Kelly

There was a strong chemical smell in the halls. The rooms was very clean and staff were friendly.

Leisure Family

6/10

Pleasant

23 Mar 2025

Rosario Adriana

Our room was clean, the staff was very nice but the pool floors were dirty and our room shower was having cold and hot water then cold again not a nice temperature.

Leisure Family

8/10

Excellent

12 Mar 2025

Katie

our room was super clean and well stocked, the pool was warm and clean!