Name: Hilton Garden Inn Independence
Address: 19677 East Jackson Drive, Independence, 64057, US

10/10

Exceptional

19 Jul 2026

kevin

Thanks

Friends

10/10

Exceptional

19 Jul 2026

Waleska

The room was clean, location was good.

Partner

8/10

Excellent

19 Jul 2026

Derek

The only complaint I'd have is that we stayed in the west side of the building and there was a flashing billboard shining into my room all night due to not having blackout curtains

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Ann

Clean and spacious room.

Friends_and_family Friends

6/10

Pleasant

12 Jul 2026

Melissa

T

6/10

Pleasant

12 Jul 2026

Kurt

Property has not been kept up to standards

Family_with_children

8/10

Excellent

03 Jul 2026

Adrienne

The bathroom was a little run down but all in all the place was well kept.

Family_with_children

6/10

Pleasant

30 Jun 2026

Charity

Not worth the price . Rooms need updating to charge what we paid .

Family_with_children

8/10

Excellent

29 Jun 2026

Lamine

Nice customer service but it's average

Self

8/10

Excellent

28 Jun 2026

Michael

Service here was great, especially the late night front desk. I got in pretty late, and later had to call very late at night about a problem, and front desk answered right away and sent someone up right away. Very friendly and very professional.

Nice standard rooms, mini-fridge came in very handy, wireless worked well. Bar/restaurant are nice. It was decorated nicely for the World Cup.

I didn't have any of the problems I've seen reported a lot about A/C or construction in the hotel. It can use freshening up, though. It looks like it's been overworked. Highway noise can be an issue so keep that in mind if you select your room in the app. I don't know if every-other-day housekeeping is becoming industry standard, but was in effect here.

Can recommend, and would stay again, based on pleasant stay and excellent service.

Self

6/10

Pleasant

24 Jun 2026

Jenny

Elevator floors and carpet were terrible. The room was very used, wall paper peeling, dirty behind chair hadnt been vacuumed in a while. Just over all not good.

Self

2/10

Poor

23 Jun 2026

tim

Paint peeling from the ceiling in the bathroom vents in the ceiling for the bathroom not working ice machine in the hallway not working crud all over the floor underneath it bathroom sink had powdered cleaner in it and would not drain refrigerator not cold

Partner

8/10

Excellent

22 Jun 2026

Angel

Facility needs some updating . Staff were polite .

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

John

Nice clean property, easy parking, maid service only every other day, only one of two elevators operating, nice to have mini frig and microwave in room

Friends_and_family Friends

6/10

Pleasant

19 Jun 2026

jamon

Very dated hotel for a Hilton. Staff were all about talking with them selves. Front desk attendant was pleasant and quick check in. All other staff seemed like they were mad at the world unfortunately.

Business

6/10

Pleasant

31 May 2026

David

The property was under renovations, the ice makers only worked on one floor, the elevator floors were dirty. It was definitely what I would expect a Hilton to be. You can do better, let's just say the Best Western we stayed at was kept up way better than this hotel. Great location though.

Partner

2/10

Poor

29 May 2026

Tiffany

The common areas were discusting.
Inside the elevator the hallways were dilapidated and worn.
Then I got inside my room. Had I not been behind exhausted from driving 800 + miles i would of went down stairs got my money back and left.
The bathroom sink vanity was warped and the wood separating. Theonside of shower caulking repairs were old. The entire bathroom needed remodeling. All I wanted was a hot shower.
When I walked into building it wreaked of cooking oil from the so called restaurant rigjt next to the check in. Upon leaving in a.m. the entrance way wasnt maintained dirty glass....
I have multiple photos but they wont attach.

4/10

Poor

21 May 2026

John

This hotel was not great...it was dirty and in need of a redo....I have stayed at Motels 6 better than this...Not sure why Hilton has it's name on it.

Self

10/10

Exceptional

19 May 2026

Lindsey

Hotel is a little outdated but they are in the middle of major renovations. Hotel is central to a lot of activities, museums/ballgames etc. Breakfast not included but affordable. Restaurants and bar on site, they had a bar right by the door when you walk in for evening nightcap. Would definitely stay again and again whenever we return to KC!

Friends_and_family Family

10/10

Exceptional

17 May 2026

Heidy

La atención del personal muy buena lo único que no me gustó esque el desayuno se tiene que pagar 15 dolares el plato por persona y en otros hoteles son gratis

4/10

Poor

10 May 2026

Wayne

No breakfast at the hotel. It was extra and no need to take a chance. No pool time so can't share anything on the pool area.

They had been digging in the parking lot up front and this was muddy.

The main problem was elevators. It has 2 elevators and only one working. The elevator working is old and very slow. It's bad and I don't try and stay at hotels again with elevator issues. It's just not worth the price when you can find cleaner hotels in the same area.

Air vents in the room are too dirty. I can see the dust build up and that takes a long time to have that must dust build up.

Main floor carpet is worn out and needs repair. Elevator flooring is in need of repair and refresh.

I would not recommend this hotel in the future and is not up to Hilton standards that I have seen in the U.S. We travel a lot throughout FL, AL, MS, Tenn., LA, TX, OK, MO, and don't need to rate hotels with not recommended in the past.

Family

6/10

Pleasant

04 May 2026

Jennifer

We were pretty disappointed with this stay. The hotel overall felt very worn and in need of serious updates. The carpet throughout the lobby and breakfast area was dirty and torn in multiple places—it honestly looked like it should have been replaced a long time ago. The lobby windows were also noticeably filthy, as if they hadn’t been cleaned in quite a while. Outside, the parking lot sidewalks were cracked and falling apart, which added to the overall neglected feel of the property. The room surprisingly wasn't as bad as the rest of the hotel. Still needs to be updated though. The bed was pretty hard and not very comfortable. But that could just be preference.

That said, the one bright spot was the staff. Every employee we encountered was extremely friendly and helpful. They consistently greeted us, checked in on how we were doing, and made us feel welcome, which I really appreciated.

Unfortunately, despite the great service, the condition of the hotel would keep us from staying here again.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Austin

Clean room

4/10

Poor

16 Apr 2026

Janice

Good thing they are remodeling this place

Partner

4/10

Poor

13 Apr 2026

Thomas

The bedroom was super small. The bed was only a queen bed. It was supposed to be a king bed. The elevator is barely worked to only one of them worked, and it was really slow for the price. It definitely was not worth it.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Jared

AC was broke. At 2am could not take it any longer they moved us to another room however system was down but they got us in another room. Staff was great property was kinda run down not staff fault needs money invested in new carpet etc.

Partner

10/10

Exceptional

23 Feb 2026

Penny

The staff was the best part of our stay. All very courteous and friendly. We were especially impressed with Ryan , he was the night lobby manager I think.

10/10

Exceptional

16 Feb 2026

Zarien

Great spotless great stay would recommend

Partner

4/10

Poor

09 Jan 2026

Mike

The hot tub was nonfunctional. The noise from the construction and the highway was unacceptable. We literally could not hear TV during the day, at night there were heavy boot steps on the 5th floor. We checked out 6:30 AM because we wanted to get out ASAP. No discount, no points despite our complaints. Bait and switch.

Leisure Family

4/10

Poor

06 Jan 2026

Devin

They changed the pet fee from $50 to $75 but the contract I signed said $50, and the front desk staff just said “that’s how it is” with no adjustment nor consideration. This Garden Inn is extremely outdated compared to all others I’ve stayed at, yet more expensive. Hallways reeked.

Pet

10/10

Exceptional

24 Dec 2025

Tina

This was our second stay and the hotel staff was very friendly and the room was comfortable and clean. We'll be back!

Leisure Partner

10/10

Exceptional

18 Dec 2025

Robert

We appreciate you making it right for the noise and discomfort we experienced in our room due to the construction above us.
We have visited your hotel for the past four years and will be coming back.
The Hereford restaurant next door is superb!

Partner

10/10

Exceptional

01 Dec 2025

Marvin

Carpet stains… otherwise good. Staff very nice

10/10

Exceptional

16 Nov 2025

Raymond

Everything was good until the pipeline broke. And the water came down into the room but other then that I enjoy my stay. And the pipeline broke on my last night.

Leisure Self

8/10

Excellent

15 Nov 2025

Michael

Breakfast was good. The room temperature overnight was uneven. It went from cold to hot all night and affected my sleep.

Partner

10/10

Exceptional

02 Nov 2025

Loren

All was fine

Self

4/10

Poor

22 Oct 2025

Dennis

I had problems with that door lock. I had to ask the front desk twice to get it fixed. The room had two paper cups that were to last two people two days through cups of coffee and taking medications.

Leisure Partner

6/10

Pleasant

13 Oct 2025

John

Construction early in the morning we stayed 3 night’s and every morning they where unbearably loud furniture outdated bed for a suite was hard the staff was one of the only bright spots everyone was super friendly and the Hereford house is a must eat

Leisure Family_with_children

6/10

Pleasant

05 Oct 2025

kevin

It was ok

When we got to the room only one bed was made and that was strang. Wasn't sure if it was cleaned yet or not. Really wish the breakfast was included with hiw pricey the stay was.

Friends_and_family Family

2/10

Poor

03 Oct 2025

Robert

The carpets were disgusting and smelt like mold in my room.

8/10

Excellent

29 Sep 2025

Mindy

We only stayed one night but found the service and staff very friendly and accommodating. My only bit of disappointment was that the breakfast buffet was not included in the price of the stay and was pricey at $15.

Partner

4/10

Poor

20 Sep 2025

Brad

The room was run down and outdated. The blow dryer was broken and nearly caught fire when turned on. A very large centipede was seen on the bathroom wall.

Leisure Partner

6/10

Pleasant

15 Sep 2025

Stephany

The reason for thw raring was that the beds were hard as a rock. Very uncomfortable. The barhroom was outdated and neede improvements. Water pressure in shower almost none existent. And 9ce maker on 3rd floor had no.ice.

Friends_and_family Family

6/10

Pleasant

12 Aug 2025

Taryn

Beds were hard in room 511, staff is friendly, rooms were clean

Business Partner

10/10

Exceptional

31 Jul 2025

steve

Great Hotel

Always great here.

Business

10/10

Exceptional

29 Jul 2025

Amy

Na

2/10

Poor

27 Jul 2025

Kaley

We got to the hotel at our check in time and there wasnt a room available for our reservation. So we decided to sit in the lobby and wait alongside a few other families. The lobby looked like it hadnt been cleaned in a while and there were spills and crumbs everywhere. After about 30 min of waiting we decided to shop while we waited. Finally at 5:30 we got the text saying that our room was ready, two hours after our scheduled check in time. Once we got to our room and entered i realized that the room wasnt the room that i had paid for. So i had to go downstairs and get a refund for the price difference or the room we were in. The staff were very helpful and did the best they could. Overall it was a dissapointing experience.

Friends_and_family Family

10/10

Exceptional

26 Jun 2025

cloyd

easy access and the rooms were very nice

Leisure

10/10

Exceptional

25 Jun 2025

Charles

I liked the amenities and the level of service. Very satisfied!

Leisure Self

4/10

Poor

15 Jun 2025

Elizabeth

Caulking of the the bathroom, vanity & tub, was a mess. The railings on the pool & hot tub are not secure. Definately needs updating. I expected & certainly hoped for more from a Hilton Garden property.

Leisure Family

4/10

Poor

08 Jun 2025

Sara

Old rooms, very stained carpet and not at all worth the price.

Leisure Family

10/10

Exceptional

05 Jun 2025

steve

Very clean great staff happy hour friendly

Business

10/10

Exceptional

02 Jun 2025

steve

Great stay

Friends_and_family Family

6/10

Pleasant

12 May 2025

james

staff was very nice. but would not have stayed if we knew that you had taken out the fire pit. there was no perk to staying you had to pay for breakfast.

Leisure Family

8/10

Excellent

15 Apr 2025

Jaime

The hotel pool & hot tub was dirty. Rooms were clean except the vents & filters in the heat/air, these were full of dust. For people that have allergies & asthma this wasn't good. We didn’t have hot water & when we thought we would it was only lukewarm. One of the elevators wasn’t working on Saturday.It was working the first night we got there but then stopped. The only other elevator was barely working. During checkout I had brought it up all she said was I will let the engineer know. No offer for inconvenience or anything. One of the housekeepers showed more remorse for the inconvenience than the front desk. He apologized for all the inconvenience that went on this weekend & hopes this doesn’t stop from coming back. One of the workers that was doing the food area on Saturday morning she was very nice even though it was open yet she went back & filled my cup with steaming hot water for my coffee (that I brought myself). The breakfast was ok. I didn’t care for the set up. I wish it had waffle maker so I could have just made a waffle along with the eggs bacon etc. we didn’t have time to sit & eat.Now back to checkin. There was only 1 person at front desk and did a great job. It was a busy place with so many trying to checkin and others trying to buy goodies in the little snack area. She was very nice & apologetic for such a long wait.Hope they do deep cleaning filters & vents. Hopefully figures out the issues. If it wasn’t for the issues I would have gave all stars.

Leisure Family

4/10

Poor

11 Apr 2025

Beth

No hot water and looked old

6/10

Pleasant

08 Apr 2025

Cheyanne

Very convenient

Leisure Family

6/10

Pleasant

03 Apr 2025

Robert

This property is under renovation and I got an old room. Requested single king bed got 2 full size beds instead. Breakfast was good.

Leisure Partner

10/10

Exceptional

31 Mar 2025

Layton

It was good

6/10

Pleasant

30 Mar 2025

Joy

I love a Hilton but this one was disappointing. The bed was super uncomfortable, there was no hot water when we showered and the bottom of the tub was brown like it hadn’t been cleaned in 2 months. The elevator was so freaking slow I was afraid I was going to get trapped in it every time. The location was perfect but I wouldn’t stay here again.

Leisure

8/10

Excellent

29 Mar 2025

Makayla

Our room was clean, but unfortunately the whole hotel smelled like a sewage line had broken out in the hotel. The room smelled musty but other than that everything was clean. It was a fine stay for one night, but i definitely wouldn’t have stayed any longer.

Leisure Family

4/10

Poor

16 Mar 2025

Heather

The bed was very uncomfortable and I paid for a king size room and I got a queen size bed

Partner

2/10

Poor

16 Mar 2025

Madge

No hot water, run down, bathtub was clogged non working

2/10

Poor

25 Feb 2025

Sandra

I only booked with this property because it had a hot tub, which was broken that night. They also had a wedding and booked a childs birthday group. Both which were obnoxious and went running around most of the night. But we couldn't even get use of the pool or breakfast because of crowds of children/drunk or hungover people. Waa not relaxing at all.

Business_and_leisure Partner

8/10

Excellent

23 Feb 2025

James

Stay was fine. Floor was a little dirty in bathroom. Shower water was only lukewarm. Otherwise, decent night of sleep.

Friends_and_family Family

8/10

Excellent

12 Feb 2025

Carolyn

landscaping not complete

10/10

Exceptional

10 Feb 2025

Samantha

Staff is very friendly

Business Family

2/10

Poor

09 Feb 2025

David

I was denied a stay that was booked online and was told it was because I was a resident of Kansas City. That’s shouldn’t have anything to do with allowing anyone to stay after the room was already paid for. Now I’m waiting on a refund that could take a week for this policy that they have. I will not have anything good to say about a Hilton hotel.

Leisure Partner

4/10

Poor

11 Jan 2025

billy

Horrible

Room wasn't very clean, beds were hard, room ended up not as advertised. Food was horrible and cold, was definitely not worth the price. Springhill suites has a way better breakfast and all the same food and usually free with a better quality not a 14 dollar up charge for a waffle. Staff for breakfast not great. One of the Elevators broke for a short time. Front desk and housekeeping staff was nice. Found a pill under the couch could be seen from the bed.

Friends_and_family Family

10/10

Exceptional

08 Jan 2025

Robert

Very Satisfactory

The best thing about this restaurant is the nearby Hereford House. If you stay here, don't miss it.

The staff at the hotel was wonderful.

Partner

10/10

Exceptional

04 Jan 2025

Jennifer

Close to attractions we visited during our stay

Leisure Partner

6/10

Pleasant

02 Jan 2025

Jim

Great service from the staff! It's been a few years since I last stayed with multiple rooms and family. All found the facility with noticeable wear & tear. Overall, a good experience.

Leisure Family

8/10

Excellent

30 Dec 2024

Michael

Service was good. Room was a little banged up

10/10

Exceptional

24 Dec 2024

Julie

Christmas Stay

Was nice, only complaint hot tub jets did not work.

Partner

8/10

Excellent

22 Dec 2024

Kelly

Very welcoming...only wish was complementary breakfast

Leisure Family_with_children

8/10

Excellent

09 Dec 2024

Diane

Checkin was great, staff was great but the hotel is very rundown especially the bathroom.

Partner

10/10

Exceptional

03 Dec 2024

Margaret

Second time to stay since July.
Very content.

Business_and_leisure

6/10

Pleasant

22 Nov 2024

Stephen

Like: Large & comfortable bed with lots of pillows.
Clean and roomy.

Dislike: Furniture in room is dated, scarred and \"ad-hoc\".
No USB ports in room...c'mon man...get with the times.
Refrigerator was loud and noisy. I unplugged it.

Business Self

6/10

Pleasant

17 Nov 2024

Ruben

Bathroom tub either stained or worn out. Tears in bathroom wall paper. No coffee K cups, only Tea and decaf. Mini frig noisy. Had to unplug to sleep. Wall heating unit noisy. Will never stay there again.

Leisure Family

6/10

Pleasant

11 Nov 2024

Stacie

The hotel was fair. The bed was extremely firm and there were periods where the people walking in the halls were kind of noisy. The hotel seems dated and has two very slow elevators. For the price, I would expect a little better.

Leisure Self

8/10

Excellent

07 Nov 2024

rob

It was OK

4/10

Poor

22 Oct 2024

Dakota

Room was pretty dirty when I checked in. Dust all over the dressers and night stands. Dust all over the A.C.

Business_and_leisure Partner

10/10

Exceptional

16 Oct 2024

Nathan

It was a great place to stop on my road trip

Business_and_leisure Family

6/10

Pleasant

13 Oct 2024

Mildred

Desperately in need of a refresh. Old cigarette smell lingers. For 200 dollars a night would expect better. Mattress was good.

Leisure Partner

2/10

Poor

13 Oct 2024

tracey

Dirty

8/10

Excellent

13 Oct 2024

Gerard

Nice place. A little dated, but staff was great and everything appeared to be kept up nicely.

Leisure Friends

10/10

Exceptional

02 Oct 2024

Janice J

Loved the employees who were kind, caring, and helpful. Always willing to help out in any way. Just don’t understand why the beds are so high. A little hard to climb into the bed due to the height.

Business_and_leisure Self

10/10

Exceptional

01 Oct 2024

Janice J

Spent a good visit to this property, the hotel is nice and the people are the best. Breakfast is not free, but the food is good. During my stay, on my last day, my car starter died and I had to stay longer until my car was fixed. When I had to make a longer stay, the reservation, maid service, and cafe people were very caring and helpful. Even with the problems of the car the visit was good. I would definitely recommend this Hilton Garden Inn in Independence, MO.

Business_and_leisure Self

8/10

Excellent

29 Sep 2024

Elizabeth

I enjoyed the ease of parking and the safety of the area. The staff was very nice. The property could use some touch ups. The elevators were disgusting and needed vacuumed. The rooms were also pretty beat up and could use a little TLC. The bedrooms overall were alright, and the AC worked wonderfully. The 3rd floor (where my in-laws stayed) smelled super musty. Luckily, the 6th floor where we stayed was fine. Overall, the stay was fine, but I had hoped for it to be nicer.

Friends_and_family Family

10/10

Exceptional

29 Sep 2024

Burns

It was nice

Business Partner

10/10

Exceptional

29 Sep 2024

Kathy

this is a nice facility to stay at