Name: Best Western Independence Kansas City
Address: 18700 E. 37Th Terrace South, Independence, 64057, US

2/10

Poor

01 Aug 2026

DESIRE

We were very disappointed with our stay. When we checked in, the hotel charged an additional $100 that had not been clearly disclosed beforehand, which was an unpleasant surprise.

The entire hotel has an unpleasant smell, and the air conditioning only seems to have two settings—ice cold or completely off—making it difficult to keep the room comfortable.

The sofa bed was unusable. The mattress was so thin that it offered almost no support. We had to call to request bedding, only to be told to collect it ourselves from reception instead of having it brought to the room. No extra pillows were provided either. Our daughter couldn't sleep on the sofa bed and ended up having to sleep in our bed instead.

Overall, this hotel is significantly overpriced for the quality and service provided. Between the unexpected charge, uncomfortable accommodations, and poor customer service, we would not stay here again or recommend it to others.

8/10

Excellent

31 Jul 2026

Christine

The hotel staff was helpful in printing directions to the Truman Library, when our phone and google map on our car failed us. Plentiful tourist brochures. The room was clean, well furnished and comfortable, with easy-to-function temperature controls and blinds, bathroom too. Coffee available in lobby 24/7. Minor drawbacks, bathroom shampoo, conditioner, lotions adequate but not great, while breakfast cereals, fruit, milk and pastries adequate only. But partner found waffle, biscuits and gravy, eggs & sausage tasty.

4/10

Poor

30 Jul 2026

Stephanie

I did enjoy the car charger.

10/10

Exceptional

29 Jul 2026

Ken

Everything was clean and the staff was great. Will certainly stay there again.

4/10

Poor

28 Jul 2026

Lora

The night clerk couldn’t have been kinder. I had accidentally booked the wrong dates. She corrected my mistake for that I am grateful.
The room was dirty. Not sure when it was last cleaned. The bathroom door was broken The CO 2 alarm went off in the middle of the night I had to go to the desk. In my jammies to get it taken care of not a good night’s sleep

10/10

Exceptional

27 Jul 2026

Heather

Very convenient to interstate and many good options. Room was clean and bed was comfy.

8/10

Excellent

26 Jul 2026

Keith

Clean room

10/10

Exceptional

24 Jul 2026

Thomas

Great location near the freeway and shopping. Clean hotel with comfortable beds and a good breakfast.

8/10

Excellent

23 Jul 2026

Caroline

Very good breakfast. Fresh scrambled eggs.

8/10

Excellent

21 Jul 2026

Jennifer

The staff were friendly, the hotel was clean, and the area felt safe enough. There were some things that could maybe be deep cleaned or touched up in the bathroom, and the breakfast was just okay. Overall, it was a good place to stay with several food and store options nearby.

Partner

4/10

Poor

18 Jul 2026

Katie

Room was not clean. Hair in numerous places including the sheets. Moldy shower curtain. 1” gap under the door so we could hear all that happened nearby, throughout the night. Our room alarm was set unbeknownst to us, a couple hours earlier than we planned to wake. I chose this stay based on other reviews of cleanliness and it was not the case for our stay.

Family_with_children

10/10

Exceptional

16 Jul 2026

Allen

Very helpful staff all around

Self

6/10

Pleasant

14 Jul 2026

Karla

It's OK. Not horrible.

Self

10/10

Exceptional

13 Jul 2026

Frank

Clean, good, hot breakfast. Definitely worth the cost.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Danny

Clean. Nice staff. Good place to crash on the road.

Partner

8/10

Excellent

12 Jul 2026

Arvin

Great staff and accommodation

Self

8/10

Excellent

09 Jul 2026

Francisco

Staff was great, hotel is in good condition, I stayed for the World Cup .. price was bit expensive for what you get but I understand that it’s high occupancy season

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Chris

It was a comfortable room to rest in. Breakfast was decent, but not super!

10/10

Exceptional

07 Jul 2026

Michelle

The only issue we had was the sliding/barn door to the bathroom kept coming off track. It wasn’t a huge issue so we just dealt with it. Otherwise we had no other complaints. We were greeted by a lovely gentleman at the front desk and housekeeping was attentive to our needs. The property appeared well maintained and it’s walking distance to restaurants, shopping, etc. I also felt safe with our vehicle parked overnight. We enjoyed our 3 night stay.

Family_with_children

10/10

Exceptional

06 Jul 2026

Teresa

Staff was very helpful and friendly. The room was spacious and clean, the bed was comfy ....my only complaint is that the bed linens and towels were extremely dingy. I asked for better towels and the front desk searched for towels that were white and not so worn. She was super understanding and helpful.

Partner

10/10

Exceptional

06 Jul 2026

Lisa

Nice stay

Family

10/10

Exceptional

05 Jul 2026

Stacey L

Our room had an odor to it and lots of noise all night.

Family

8/10

Excellent

04 Jul 2026

Annabelle

All was good here. The room was comfortable and clean. It was quiet and relaxing.

I did have an issue after booking that I tried to get in touch with management and they didn’t call me back, hence the 4 stars over 5. The breakfast was also very so/so. The potatoes tasted like water in the worst way but we appreciated the waffle maker.

Partner

10/10

Exceptional

02 Jul 2026

Andrea

Everything was fine

10/10

Exceptional

01 Jul 2026

Mario

Kind and very helpful

Self

10/10

Exceptional

30 Jun 2026

Robert

Great staff! I wish I got the employees name who got us checked in and then I needed some help and he didn’t even hesitate to help with my World Cup parking. Really impressive. It’s close to shopping and a Starbucks and only about 10 minutes or so from the baseball and football stadiums so super convenient location.

Family_with_children

10/10

Exceptional

29 Jun 2026

James

Arrived late and left early, so did not have much time there. Everything was clean and nice

8/10

Excellent

28 Jun 2026

Tammy

Was great

Partner

4/10

Poor

28 Jun 2026

Jenelle

Our room smelled like sewer so bad. It smelled like straight poop. It was awful. Tile in bathroom was broken and the bed comforter had stains. When I went to the front desk to tell them of the awful awful smell in our room they gave me a bottle of febreeze and a room deoderizor is all. It did nothing. Awful. Would not stay here, 0/10

Family_with_children

8/10

Excellent

23 Jun 2026

Robin

Nice, clean, quiet location. Close to restaurants and shopping.

Partner

10/10

Exceptional

21 Jun 2026

Samuel

The service was excellent. Rooms were very clean and the bathrooms were far beyond my expectations. The breakfast food is also very very good. Will return again in the future!

Family

6/10

Pleasant

20 Jun 2026

Emily

It smelled weird when we walked in, and our toilet hardly worked. It was fixed but only for a short period of time.

Family

10/10

Exceptional

19 Jun 2026

Misty

Its nice the bed is comfortable

2/10

Poor

19 Jun 2026

Wiliam

Property Management does not consider customer’s personal needs ir requests!

8/10

Excellent

19 Jun 2026

Christopher

Comfortable bed, nice room

Self

10/10

Exceptional

18 Jun 2026

Taylor

Nice pool. Good breakfast. Very helpful staff.

Family_with_children

10/10

Exceptional

18 Jun 2026

Jose Angel

Clean room and great staff

10/10

Exceptional

17 Jun 2026

Muluebrhan

Perfect evening

Family

8/10

Excellent

12 Jun 2026

TANYA

The rooms were clean staff was helpful. Breakfast could be better the coffee was weak.

Family

10/10

Exceptional

09 Jun 2026

Melissa

My son and I loved the breakfast in the morning. It was a great place to stay.

Family_with_children

8/10

Excellent

08 Jun 2026

Darrel L

Great place to stay I’ve stayed 4 times now

Family

6/10

Pleasant

06 Jun 2026

Paula

Staff was good, bathroom fan was very loud in room 324

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Darrell

Room was clean, staff was friendly, and there was plenty of parking.

Self

6/10

Pleasant

01 Jun 2026

Lisa

The pool was freezing cold!

Friends_and_family Family

4/10

Poor

26 May 2026

Rebecca

When you first get there, the property looks decent. However, the hallway had a terrible smell, and upon entering our room, the tile floors were sticky. We later noticed the bathroom was dirty and had mold and rust in the shower. The towels were dingy, looked like they had not been bleached ever. My family had three rooms reserved and my son’s room had an atrocious smell. He went to the front desk and reported it, they stated there was nothing they could do and he gave him some air freshener. He went again the second day because the smell still had not gone away and the front desk person again said there was nothing they could do. The second day of swimming, we asked for some pool towels and were told they didn’t have any.
I would guess it’s okay if you can overlook the issues but would not book again.

Family_with_children

10/10

Exceptional

24 May 2026

Kristina

All was very clean out and inside was great. Air conditioninh worked perfect! Loved the shower. The front desk staff even helped us find some pamphlets that we were wanting to visit.
Overall our 3 night stay was perfect.

Partner

4/10

Poor

23 May 2026

Angel

Dirty room. Floors were dirty and sticky, both carpet and hard floor. There was not a surface that was clean. Remote was sticky and gross. Luckily, were able to put it in a plastic bag. I should have read reviews on other sites to get a better picture of this hotel. Would not recommend.

Partner

8/10

Excellent

16 May 2026

Gary

Nice room and nice grounds in an urban setting. Front desk gentleman who checked me in was excellent. The toilet did not have a good flushing velocity, something getting more noticeable in the last few years.
But I would recommend this place! GR

Self

8/10

Excellent

08 May 2026

Debra

Clean room, staff friendly, I would have preferred toppings for the oatmeal like the sign posted

Partner

6/10

Pleasant

04 May 2026

Julie

Did go breakfast

Self

6/10

Pleasant

03 May 2026

William

👍

10/10

Exceptional

27 Apr 2026

Alex

Amazing staff!

Family_with_children

8/10

Excellent

22 Apr 2026

Victoria

Good, fan in bathroom needs to be replaced. Very loud.

Partner

6/10

Pleasant

21 Apr 2026

William

Took awhile for rm to get cool didn't know about a 100$charge but was told on check out it could take 3 to 10 days for it to be credited back otherwise the stay was good

Partner

10/10

Exceptional

19 Apr 2026

Nicole

Good stay. Clean and friendly.

8/10

Excellent

18 Apr 2026

Joel

Bathroom was clean, but toilet pressure really was not the best. Staff was friendly helpful and were above and beyond with help. Did not get breakfast but it’s free from 7 to 10 not sure what they offer. Air conditioning was great no issues even through a thunderstorm. parking was easy and accessible. They have a pool if you want to go for a dip. Wouldn’t mind coming back.

Partner

8/10

Excellent

17 Apr 2026

Carrie

No hot tub. It was ok.

Pet

10/10

Exceptional

14 Apr 2026

Sherry

We had a good stay at the Best Western Independence Kansas City location.
-Ms. Katie was awesome. She made check-in super easy after a long drive, she was very helpful with getting us extra towels, and re-programing our key card when it no longer worked for our room.
-The breakfast attendant (Sorry, I didn't get her name) that was working Sunday morning made us fell welcomed by engaging in small talk with us. Breakfast was a normal hotel complimentary breakfast - but was still nice and hot.
-Our room was clean for the most part, we did see some vanilla wafers in a corner of the room, a random dirty sock near the bed, and a dirty washcloth hanging in the shower.
Overall, we had a good stay and enjoyed ourselves.

Family_with_children

10/10

Exceptional

13 Apr 2026

Casey

It’s an older property with signs of wear and tear, but the staff is friendly and efficient. The elevator sounds scary; however, there was a sign explaining that it was safe just loud. I was pleased with the location for the price and for a single night for [yet another] youth sports tournament.

The snacks in the lobby are more reasonably priced than a gas station/concession stand, and there’s a nice selection. This is a happy perk for anyone traveling with kids!

Family_with_children

10/10

Exceptional

12 Apr 2026

Carolyn

Everything Was Good Staff Very Friendly and Helpful Rooms Clean Bathroom Very Clean will Differently Stay Again

Family

6/10

Pleasant

09 Apr 2026

Aubrey

The floor of our room was dirty and had a pen under the chair, a piece of black plastic under the bed and the carpet needed vacuumed when we arrived. The tile at the pool could have been cleaned better and there were never enough towels at the pool. The front desk staff was not friendly or inviting. The door in the hotel room did not lock nor have a door handle so my toddler was constantly opening the door and getting into the restroom.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Karen

Nice quiet hotel with decent free breakfast

Self

10/10

Exceptional

07 Apr 2026

Stan

Quiet and clean. Breakfast was good.

Partner

8/10

Excellent

05 Apr 2026

Michelle

Breakfast was good, the hotel room was clean although the tub looked like it was held together with caulk. The location is very convenient with stores and restaurants very close by. Nice quiet stay.

Partner

8/10

Excellent

30 Mar 2026

Stephanie

The fan in our bathroom was terribly loud and obnoxious, but the overall comfort of the room was good.

Self

8/10

Excellent

29 Mar 2026

Sheila

Very clean and comfortable
Good for our pets.Bathroom door didnt close properly.

Partner

8/10

Excellent

27 Mar 2026

Conner

Absolutely no issues with the facilities; clean, new, spacious, great rates, cozy lobby area and great little breakfast/area. Only small snag was the unwillingness to put our parties’ 2 rooms close or at least on the same floor, either beforehand or at check-in (after telling me on the phone they couldn’t do it until we were there). We ended up on 2 different floors, didn’t seem at any point that they were ever going attempt to put the rooms close. Would still stay here again!

Family_with_children

4/10

Poor

19 Mar 2026

Christopher

The water pressure in the shower was terrible, making it very difficult to shower and it took forever to get clean. The water was only luke warm and also took forever to heat up. The complimentary breakfast was very poor. Not good options or good taste. Raisins were brick hard. Only fresh fruit offered were tiny apples, zero bananas or fresh berries. No fresh bread options, only cruddy mass produced full of preservatives muffins. Awful orange juice, no apple juice, no milk, nasty coffee, really disappointing breakfast. Not enough staff, no one at check in counter, no one to ask about how to get coffee etc refilled or if there was any milk etc. Bathroom sliding door doesn’t shut for privacy, bathroom fan turns on with light even when you don’t need it and is extremely LOUD. No Kleenexes, just an empty plastic kleenex holder. Overall, one of our worst hotel experiences.

Friends_and_family Family

8/10

Excellent

18 Mar 2026

Stacey

Room was very clean and the bed was comfortable. Only downside was the exhaust fan couldn’t be shut off and it was extremely loud and rattled in the bathroom.

Family_with_children

8/10

Excellent

16 Mar 2026

Catherine

Friendly staff

Family_with_children

8/10

Excellent

14 Mar 2026

Ava

I felt completely safe inside & outside. Convenient to Restaurants, shopping & the highways.

8/10

Excellent

14 Mar 2026

Kevin

Clea room. Friendly staff. Good breakfast

Partner

10/10

Exceptional

08 Mar 2026

Sharon

It was a nice, clean property. Bed was comfortable. Staff was attentive and helpful.

Friends

10/10

Exceptional

07 Mar 2026

Terrill

Excellent property and staff

10/10

Exceptional

06 Mar 2026

Thomas

Facilities were top notch. Good breakfast.

Partner

10/10

Exceptional

25 Feb 2026

Oscar G

Very nice hotel

8/10

Excellent

19 Feb 2026

Monique

The staff was great. The room was clean everything was good. The breakfast was great! The ice machine was broken only 1 day of my stay that was my only complaint. I felt really safe

Family_with_children

10/10

Exceptional

17 Feb 2026

David

Clean, quiet,

Partner

10/10

Exceptional

16 Feb 2026

Jessy

Room was clean and the staff were fantastic!

Leisure Family_with_children

10/10

Exceptional

16 Feb 2026

Raymond

Clean and friendly.

10/10

Exceptional

10 Feb 2026

Mike

Good clean place

10/10

Exceptional

02 Feb 2026

Melissa

Clean room- wonderful bed!

10/10

Exceptional

18 Jan 2026

Jamal

Clean room, great ac and the breakfast was the same each day but it was actually good

Leisure Self

4/10

Poor

07 Jan 2026

James

There was no hot water in the morning. Trickle of water from hot side of faucets that was lukewarm. Front desk said they had trouble with plumbing. I’d say that no hot water in the morning for a shower is a reason not to book guest into your property

2/10

Poor

03 Jan 2026

Garret

The hotel itself is nice. It’s very updated and clean and the rooms were nice. A big however… the check in process was not easy at all. We booked two rooms on the same reservation through hotels.com and they would only give us one room, despite showing confirmation and receipt showing two rooms booked and paid for. I was told to call hotels.com and get a refund and then rebook. Wildly inconvenient after a long travel day with kids. Eventually the other room was found under another name which seems like a simple error but also a really long time to figure that out. The receptionist did offer free snacks to compensate. I would have left a reasonably good review if our stress ended there. However, we awoke to our car broken into in the parking lot and contents stolen. So be wildly aware when staying here, or just don’t.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Frank

Yes

10/10

Exceptional

26 Dec 2025

Jacki

Great staff and nice place with a yummy breakfast!

Friends_and_family Family

8/10

Excellent

20 Dec 2025

Nena

Didn’t have the breakfast. The exhaust fan in bathroom was horribly noisy. No top sheets on bed, only a duvet which I hate. Room was hot no matter what we did with AC.

Partner

10/10

Exceptional

18 Dec 2025

Beth

Courteous staff.

8/10

Excellent

02 Dec 2025

Rachel

yes

Friends_and_family Family

4/10

Poor

30 Nov 2025

NORRIS

We think there was bed bug in one of the rooms we sprayed both room, switched from room 122 to room 107 because it was a handicap room. My wife got bitten by something and bathroom towels where dingy. Need to clean towels better and rooms.

10/10

Exceptional

30 Nov 2025

Shannon

Yes

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Terrill

Well kept property

Leisure Self

6/10

Pleasant

27 Nov 2025

Reece

The room was not very clean. The toilet had not been cleaned well. Hit in the bathtub and on the bathroom floor.

Business

10/10

Exceptional

25 Nov 2025

Randy

Nice, cozy room, good breakfast variety.

Leisure Partner

2/10

Poor

24 Nov 2025

Brenda

I never stay there. And they took my money anyway. This makes me very unhappy with Best Western Independence Kansas City.

10/10

Exceptional

22 Nov 2025

Andrea

Very friendly staff, easy check in and check out, clean, cute holiday decor, and breakfast. Only complaint is the barn door on the restroom gives you no privacy it doesn’t shut all the way. Overall great stay and would return .

10/10

Exceptional

17 Nov 2025

Kristina

Staff was awesome! Very helpful!

Leisure Family

10/10

Exceptional

14 Nov 2025

Patricia

Yes

10/10