Hotel Casa Castel

10/10

Exceptional

16 Dec 2025

Jeremy

Great staff

10/10

Exceptional

28 Jan 2021

Arlyn

I love the service, the room was nice and clean. Wife not so good. But is ok.

Business

10/10

Exceptional

21 Nov 2020

Jean

Hotel Castel Manga Cartagena Colombia

Super clean hotel very nice employees well situated in the safer Manga area

Self

10/10

Exceptional

19 Feb 2020

Verified traveler

I had a room with leaking shower and vanity. Also they were renovating the plumbing while I was there so I had a lots of interruptions. My score would have been higher because I loved the castle design. Check in was slow. Breakfast was good. Tv had plenty of channels. The pool was Devine. In a quieter location so it suited me. Bed was adequate. Restaurants close by.

Leisure Self

8/10

Excellent

18 Nov 2019

raymond

I like their homemade breakfast and big room and big bed

Leisure Family

8/10

Excellent

21 Aug 2019

David

Friendly and helpful staff, good restaurant recommendations, and delicious homemade breakfast

Leisure Partner

4/10

Poor

18 May 2019

Verified traveler

Had issues with booking this property and then they sent me in circles trying to cancel it and get my money back.
Long story short, didn’t get my money back. They did communicate with me in a somewhat timely fashion though.
Didn’t stay here though, so I can’t comment on anything related to that.

Leisure Friends

6/10

Pleasant

07 Apr 2019

NG

I was only staying for one night. When I arrived at the hotel I was told that there was a problem with the AC in my room and there were no more rooms so they sent me to another hotel that they paid for. I wish I could have stayed at this hotel because it seemed very nice and the surrounding area looked pretty interesting as well.

Leisure Partner

8/10

Excellent

14 Mar 2019

Liam

Very comfortable with a very poor breakfast

Lovely small hotel. Very clean and friendly staff. Only criticism would be the quality of breakfast which was very poor with limited choice to choose from.

Partner

8/10

Excellent

15 Feb 2019

Joen

Quiet stay from the business of Cartagena

Quick one night stay. Quiet area, friendly staff, comfortable room. Bathroom needs to be upgraded.

Friends

10/10

Exceptional

12 Jan 2019

Verified traveler

The entire staff were helpful and friendly. The room was perfect in size and the bed really comfy. Although the hotel is not centrally located, the taxi rides were short and inexpensive. I loved the neighborhood, though, as I could walk to get some delicious lattes at a local coffee shop and able to pick up a few needed items at the local market. I would quite happily stay here again, anytime. Thanks to the staff for watching over this 81-yr-old solo traveler.

Leisure Self

4/10

Poor

03 Jan 2019

Deniz

Very disappointing stay. Walls are paper thin and you are even able to hear the person at the front desk receiving a text message from inside your room when you’re trying to sleep. Bring ear plugs. Tried asking the front desk person a question but they didn’t speak English. Breakfast was good. It was fine for the price but would not come back.

8/10

Excellent

25 Dec 2018

Verified traveler

Pleasant stay

Nice small hotel in an old villa. New ac in the room. Friendly staff but no restaurant recommendations.
There is not much around the hotel in terms o services.

Partner

2/10

Poor

20 Dec 2018

Santiago

Second post I needed to write. The first one was not approved. I had a horrible experience. The owner of the hotel tried to charge me extra saying that my reservation was for one person when I had a double room and Spa for free for 2 people (In the 1st post I uploaded the pic but they dont let me do it). When I told the owner i was not paying he started to be extremely rude telling me how many hotels and money he has. Saying that he has this problem often but people pays (so he is doing this in purpose) He told me I could leave if I want it, and that he will give me a refund, so I did. When I send the email to get the refund, he denied everything and did not give me the refund. So i guess he did need my money.... The location of the hotel is far from Getsemani and even more from Ciudad Amurallada.

8/10

Excellent

19 Dec 2018

Juan

Good price/quality relation in a quiet area of the city

6/10

Pleasant

03 Dec 2018

Verified traveler

I enjoyed very much the style of the hotel very private and away from the city. Located about 15 walk to the Torre del Reloj. Its in a residential area with no other hotels around .
Nice take on the real Columbian people. Few resturants and cafes. I think it could be a nice area with a little help. Needs a few more shops and cafes. Street food and fruit is available. 2 small grocery stores.
.walking distance to the open market. If you want a more tourist area this is not the place to be. If you like to see how columbians live then this is it
Breakfast was very good. Staff could be a little more helpful

Leisure Self

6/10

Pleasant

22 Oct 2018

Michael

Overall, the experience would have been about what I expect of average hotels in Cartagena. There were two issues that I think merit a review, however. First was the half-dead cockroach outside my door through the last day of my stay. It was there when I left to give a presentation, there when I returned, and there when I checked out. No hotel this small, and with so many staff should have difficulty encountering and dealing with something like this. The genuine problem occurred after my stay. I suspected that I had left a folder with work papers behind at the hotel. When we called to check about this, we were told that documents left behind are clearly unimportant and would simply be thrown out. No offer was made to check whether anyone had encountered this folder, and though hotels.com did contact the hotel for me, this time they claimed they had searched and found nothing. Not somewhere I would recommend simply on the basis of do-the-absolute-minimum customer service.

8/10

Excellent

13 Sep 2018

Pierre

Very nice and clean, big room and very good personnel. The place is very clean and quiet. It is at walking distance to many of historical places to visit in Cartagena. The only negative side it that there is no swimming pool or spa as mentioned on their web site

10/10

Exceptional

06 Sep 2018

Jess

Love this hotel is clean with great staff and in a good area

6/10

Pleasant

20 Aug 2018

Jess

It was not accesible to anything, if you don’t mind grabbing a cab daily and just going to sleep there this is your place. It did not have a fridge or drinking water (not even to purchase). They have taxi services but are overprice, if you walk to the corner street, you’ll find much cheaper alternatives. The room was big, bed ok, hot water was intermittent, smelled a bit muggy. I’ve done my share of traveling, don’t consider myself picky but there are better options out there. Breakfast was good!

8/10

Excellent

16 Aug 2018

sami

Nice hotel

Nice hotel near to the beach. Friendly...
the one thing missing is the swimming pool.

6/10

Pleasant

06 Aug 2018

Verified traveler

Overall nice hotel

Pros: Clean room and Overall nice little boutique hotel; staff is helpful; located on Manga neihgboorhood an upscale residential area.

Cons: We stayed at room 9, they should put a glass other than a curtain to block the tall window on the right corner because it gets loud in the mornings due to the fact that it’s next to the kitchen and you can hear bangs and noise from the hotel staff making breakfast every morning. Breakfast has limited options; and doesn’t have a pool anymore.

10/10

Exceptional

06 Aug 2018

Kenneth

Great hotel

Beautiful hotel. The staff is very nice. Quiet and restful. Highly recommend.

Partner

8/10

Excellent

05 Aug 2018

Nancy

Nice little place

A lovely place with kind, responsive staff. The room was very simple--sheets were clean but the blanket on the bed looked dirty and little washed. Same for the one chair in the room. Breakfast is made to order and the welcome drink is a nice touch. We rented the bikes available at the hotel which was a great option. The neighborhood is residential and not centrally located (20+ minute walk to Getsamini at a fast pace). The food options in the area are limited. It's a good place on a budget, just a little further from the action and the beach. Worth noting a taxi to beach from here is less than $5.

Partner

2/10

Poor

28 Jul 2018

Verified traveler

Hotel cancelled

On arriving was told there was no room available.

8/10

Excellent

29 Jun 2018

Verified traveler

Nice quiet hotel.

Nice hotel located in a quiet residential area
Staff are very nice

10/10

Exceptional

10 Jun 2018

JAVIER

The hotel facilities are excellent and the staff was very friendly and helpful. It is probably an old house that was converted to hotel.
My room had one double bed and the room size was more than sufficient and it was relatively fresh even without the AC The bathroom was also roomy and comfortable. Hot water available in
the shower.

Breakfast is included. A short set of good choices to order. Portions are normal size (not extra large American style).
Since the hotel is located within the Manga residential area, there are no views to the ocean. I didn't have time to explore the surrounding area.

4/10

Poor

06 Jun 2018

Lasalle

Where to start? The staff was the best thing about the hotel. Most spoke a little English and were very friendly and helpful. The bed in the hotel was hard and just horrible to sleep on. The water pressure was very low and the hot water did not get too hot. They served the same breakfast every day and out of the 3 options only the waffles were decent. I say spend more money and get a better hotel and one that is closer to the main city. There is no room service and hard to find places that will deliver to the hotel. When asked the staff for places that delivered they were not that helpful except for this young employee on our last day there. He was really helpful and helped us find delivery. He also spoke the best English out of all the other employees there. Shame he didn't work more days and we could deal with him more. Just not a great hotel and not worth what we paid. We do not recommend it.

10/10

Exceptional

16 May 2018

Carlos

Buena estadia nice staff

10/10

Exceptional

01 May 2018

Bunny

Quiet, personal attention by staff, big rooms

Friendly staff. Great neighborhood. Safe. 10 minutes from downtown by taxi. Great breakfast. Ingrind at the front desk was great.

10/10

Exceptional

01 May 2018

Verified traveler

my stayed was very good hotel . just great and cleaned .great location closed to the city

10/10

Exceptional

03 Apr 2018

Jocey

Great value for the price. Location is close to the historical center and area is very quiet.

Family

8/10

Excellent

20 Mar 2018

Verified traveler

Great hotel but a bit far from the historic centre

This is a lovely little hotel which is stylish and clean. The bedrooms are lovely, our bathroom was huge and the breakfast was extremely good. It's quiet and comfortable and the staff are very helpful. The only down side is that it's a good twenty minutes walk from the old historic centre, which can be quite tiring in the heat. You can, of course, get taxis cheaply to and from the main tourist areas, but it does make exploring these areas more of an effort. If you do stay here, be sure to walk along the harbour to get to the historic centre, as this is a much nicer walk than the one recommended by staff.

8/10

Excellent

19 Mar 2018

Dustyn

Amazing little hotel. Staff was very helpful and friendly and the free breakfast in the morning was a great way to start the day. Not having a pool was definitely a downside as well the rooms could use a mini fridge to keep beverages cold. Was within walking distance for the Old City which was nice as well but it was enough off the beating path that the neighborhood was quiet. Would definitely recommend to other couples

Partner

2/10

Poor

18 Mar 2018

Emmanuel

Not as advertised

I chose this hotel mainly because it had great reviews for a place that didn't cost much. However, when we got there the front desk staff didn't know anything at all about the area we were in: no places we could go eat or excursions we could partake in. All they could tell us was to go to El Centro. The breakfast wasn't as great as the other reviews claimed and they offered the same exact thing every day; eggs, cereal or a sandwich. There was no room service as advertised. We were charged for two slices of bread and some butter at night that the front desk had to go and get because there was NO one else there at night. They never offered dinner services and didn't mention if there was any to begin with. What really bothered me is that I left great tips for the housekeeper and they never changed the sheets on the bed!!!! It wasn't until the third day that my girlfriend noticed that the pillowcases were still stained with her hair dye. The pool didn't work. Privacy was suppperrr sketchy because the blinds on the door windows were see through and staff would walk by and look!!!! There was never a manager on the property. The bed was uncomfortable and noisy. The main disappointment was the extremely poor service. We didn't expect the utter lack of care exhibited by the staff.

6/10

Pleasant

16 Mar 2018

Susanna

Location

I chose this hotel because of its location and I was happy with it since I didn’t want to be in the walled city. The main issue we had was they made us stay in a queen bedroom (with one pillow and they didn’t have any other pillow when requested one) the first night when we had a king reserved for the whole stay. When I asked for a refund they said they didn’t do it. The king room where they moved us had a bathroom upstairs with some pretty steep stairs which it wasn’t a problem with us but I would not raccomend if you have any problem with stairs. Also my room key broke by me just turning it and they charged me for it even tho they didn’t refund us for making stay in a smaller bedroom.

10/10

Exceptional

09 Mar 2018

Bernadette

Experienced world travelers highly recommend

All 8 of us felt the hotel and it's location couldn't have been better. It was only a few blocks away from the harbour and a 20 minute walk to the old historic city. Grocery stores and small restaurants close bye. The hotel was quiet and served great breakfasts. The staff were very helpful in suggesting things to do and places to visit.

Family

10/10

Exceptional

05 Mar 2018

MARLENE

Exactly as pictured. Breakfast was excellent. Facilities super clean and comfortable. Very pleased

10/10

Exceptional

01 Mar 2018

Stephanie

Nice location about 30 minute walk from the old town. Nice and helpful staff. I enjoyed my stay there.

Family

4/10

Poor

18 Feb 2018

kyle

Deceiving- no pool as advertised and lackcharacter

There are a few nice things to say about this hotel so I would like to start with what we appreciated about it. First off the appearance of the hotel from the outside is nice. The brick and castle style of the place is really cool looking. The lobby is also nice with a little indoor garden and elegant tile structure that runs behind . The rooms were clean and the bed was comfortable.

The biggest disappointment for us was that the hotel advertised a pool and was one of the main reasons we chose the hotel, but the hotel doesn't have a pool. We checked into the hotel in the early evening expecting that we could relax with a beer next to our pool. When we got to the hotel, put on our bathing suits, and couldn't find the pool we asked at the front desk. He informed us that the owner had moved into the unit next door and that it's now his private pool. With our swimming suits on, you can image our disappointment. The staff member told us that they offer packages where they could take us to another hotel to go to a pool. We're supposed to pay to get to and use a pool at another hotel when we are expecting one to be included??? No no, we'll pass.

Unlike other hotels that we stayed at staff wasn't helpful and no services were offered. We asked the staff for advise on several different things including: where we could go to eat, where we could buy a charger for our phone, where we could find a convenience store, and where we could find a pharmacy. The response to each of these was

8/10

Excellent

09 Feb 2018

Suzanne

Good value hotel

While it's a 20 minute walk to the old city, is recommend the hotel for being great value for money, with spacious clean rooms, with aircon. Quite hard to find though ... they could do with putting up a decent sign!

8/10

Excellent

30 Jan 2018

Giuseppe

The staff delivered a polite professional service.

The staff delivered a polite professional service. The hotel was situated in a cul de sac. Consequently it was quiet and conducive for a good night sleep. The breakfast fare was good and healthy.

10/10

Exceptional

22 Jan 2018

Verified traveler

I was there four nights

The staff was great. There is no pool. The room (1) was large. Water was hot. Breakfast was good. I also used there computer to make travel plans.

10/10

Exceptional

21 Jan 2018

Mike

A quiet comfortable spot

This is a small family hotel in the Getsemani district about 300 from the seafront. The rooms are very clean and nicely decorated and furnished with traditional furniture that increases the homely quality. The WiFi and air conditioning were both good and the breakfast - served at the tables in the small restaurant - was tasty and good quality.

10/10

Exceptional

15 Jan 2018

Fredy

Amazing

Family

10/10

Exceptional

10 Jan 2018

Norbert

Very nice hotel, well maintained

We arrive early and we’re allowed to stay in their lounge which was fist class and very comfortable. They even provided us with a late breakfast and coffee. Staff was extremely helpful and pleasant.

10/10

Exceptional

12 Mar 2017

charles

Best staff in the business! Great value!

Fantastic experience! The hotel is located near everything, yet in a quiet neighborhood. The property is beautiful, providing an intimate, \"at home\" experience. Meals have the care and taste of \"home cooked.\" The staff make this property the top shelf experience, and great value searched for by travelers. From reminding guests of appointments, to making excursion arrangements, and the genuine friendliness of each staff member, this staff truly goes above and beyond. I will be returning to Castel on my next visit to Cartagena.

10/10

Exceptional

15 Feb 2017

Mary

Quiet gem

Hotel Castel Cartegena was a perfect place for us. The hotel itself is unique, small, quiet and welcoming.
The walk to Cartegena is through a lovely green space well used by walkers, runners etc.

Partner

10/10

Exceptional

11 Jan 2017

CITI MASTERCARD

Good service and value--better than in Boca Grande

Really nice people and excellent breakfast quiet, well to do neighborhood about 10 mins from center/Okd City. Recommended!

10/10

Exceptional

30 Nov 2016

Verified traveler

Very Tranquil

Perfect Hotel in the quiet residential neighborhood of Manga. 2 min walk to the Harbor for a nice view of all the sail boats and the skyline of Bocagrande and 20min walk to the old city.
Excellent breakfast and service.
Will recommend without hesitation.