Name: Hotel Dorado Plaza Calle del Arsenal
Address: Calle Del Arsenal #10 - 57, Cartagena, 130001, CO

8/10

Excellent

01 Feb 2026

MATTHEW

Centrally located about ten minutes' walk from the Historic Centre, this charming hotel is appealing in its design, the rooms are well-sized, the staff are friendly and helpful and the breakfast is pretty good. Minuses are that there's no lift and the staff's grasp of English isn't brilliant. However, for the price it's hard to beat.

10/10

Exceptional

10 Jul 2025

Joel

Staff

Staff are amazing

Friends_and_family Family

2/10

Poor

15 Feb 2025

Monique

Property overbooked and refused check-in due to no vacancy. Still waiting on expedia to resolve.

Business_and_leisure Family

2/10

Poor

11 Jan 2025

Verified traveler

The hotel confirmed my reservation, but then when I got there, there were no rooms available. It was a mess.

10/10

Exceptional

10 Jul 2024

Odette Manon

Charming, small scale hotel in a historical style, waterfront, within walking distance of the historic town and Getsemani. Nice terraces (3), including one with a jacuzzi.
Excellent, welcoming and capable staff. Well appointed rooms, very clean. Great breakfast on a communal table, to share with other travelers.
I was made to feel at home during my stay (June 18-25) and as a solo female traveler, I felt very safe and well taken care off.
The only down sides are the club next door and the amount of traffic (especially the party buses and party boats in the evening), but a pair of ear plugs takes care of that.

Leisure Self

10/10

Exceptional

28 Jun 2024

Breona

Great stay

I had a wonderful stay. As a solo traveler the staff made sure all needs and services were met and they were very friendly. The food was amazing too. Had a nice view from the lounging areas in the place. I liked that the location was very local to common areas and felt safe as well. Only downside there were a lot of bugs (bug spray solved the problem) that came from the bathroom window and I didn’t have hot water in the shower for the first 2 days

Self

8/10

Excellent

07 Mar 2024

Doreen

Quaint hotel - no elevator. Steep stairs. But beautifully decorated.

Leisure Self

10/10

Exceptional

29 Jan 2024

Chelsea

Best location in Getsemani

The breakfast here is amazing! And the customer service was wonderful throughout the entire trip. Please note, the hotel shares a wall with a popular nightclub and is on the main route for the party buses. It was a little loud but nothing we couldn't sleep through. Also nothing, this has the perfect location in the city - less than 10 min walk to the walled city and where the tours depart. It is directly across the street from the water. We only used a taxi once (aside from airport transfer) which was to get to Bocagrande. Otherwise, you simply cannot ask for a better location!!!

Friends_and_family Friends

10/10

Exceptional

21 Oct 2023

Raymond

Lovely property, with very friendly staff. Situated next to a night club so be careful if you are a light sleeper

Leisure Partner

10/10

Exceptional

12 Oct 2023

Matthew

Nice stay. Friendly people.

Nice local spot with a rooftop spa and a good breakfast.

Self

2/10

Poor

13 Jun 2023

Bhasker

Noisy, disco next door, playing music till 4 am every day

Business_and_leisure Friends

10/10

Exceptional

23 Apr 2023

Sai Sanjay

The staff are extremely friendly and patient enough to use translators while engaging in conversations since I don’t know Spanish.

Business_and_leisure Self

10/10

Exceptional

19 Jul 2022

Hector

I only stayed one night but it’s enough for me to come back. Everyone is very attentive, big attention on details. Its hands down the best ‘homey’ breakfast of any of the 7 hotels I’ve stayed in Cartagena.

Leisure Partner

10/10

Exceptional

13 Apr 2022

Wade

I enjoyed my stay here very well. It is a super place to stay when visiting Cartagena.

Leisure Partner

10/10

Exceptional

04 Apr 2022

Carol

Great location, within easy walking to the conference center and the old city. Looking over Cartagena bay with sailboats passing by. Very clean, extremely friendly staff, catering to special requests for breakfast. Beautiful terrace off the upstairs hall with views of the bay.

Business Self

6/10

Pleasant

08 Mar 2022

Abdelmajid

I like the property and the stuff but don't like the location. The property is near a loud nightclub. The nightclub opens until 3 am in morning.

Leisure Friends

10/10

Exceptional

24 Feb 2022

Lulu

This place felt like home, the staff was wonderful and very helpful, Candelaria made sure our room was always clean and our breakfast was ready every morning.
William was very attentive too.
If I come back to Cartagena I would stay here again.

Leisure Friends

4/10

Poor

02 Feb 2022

Boris

Outdated, not clean, terrible noise from the street club, noisy air conditioning, non guest friendly.
Booked for 4 night - left after 2 and was not granted a refund.
Do not recommend!

Leisure Self

10/10

Exceptional

28 Dec 2021

Jaime A

El
Senor Martin cuello y la señora Candelaria son unas Hermosas personas las cuales en Los pocos días que llegue ha estar hospedado en ese Hermoso hotel Me brindaron Cariño Amor Afecto como Nunca en la Vida había sentido El servicio Es Eccelente . La limpieza Eccelente y Lo Mejor de Todo Que hacen Que Tesientas como en tu propia casa Y En Familia Enverdad una experiencia Única. En hotel : El Dorado plaza calle del Arsenal # 10-57 las personas son Muy Amables y Muy Respetuosas y muy cariñosas verdaderamente. Un servicio 5 estrellas. Definitivamente Regresaré ha Hospedarme en ese Hotel claro que si !

Business_and_leisure Partner

10/10

Exceptional

15 Jan 2021

jose

I had the best experience on my 7 days in Cartagena at this Hotel.
I felt like I was a home visiting family members.
They took care of my like I was was special.
They listen and had a great conversation and were so friendly at all times.
The cleaning staff lady was loving and caring like a Mother cooking breakfast for us every morning. So special her name is Candelaria, what a beautiful loving soul. She remains in my heart. The administration gentleman was so kind and nice. I am so happy I met them . I will return for sure this Hotel.

Leisure Friends

4/10

Poor

11 Jan 2021

Natalia

My hotel room had a lot of street noise, even before the night club next door opens and plays music till 1:00 am. I wasn’t shown the property and found out 3 days later about the rooftop jacuzzi with an amazing view. Is nice because is near everything, beautiful bay view, but the windows are tiny! The rooms are old, tv only works with basic cable, ac constantly stops working. It was an ok one time experience, but definitely not one to come back to.

Friends_and_family Family

8/10

Excellent

08 Mar 2020

Verified traveler

Muy limpio, staff muy servicial. Si no puede subir escaleras debe revisar si le resecan la habitación de primer piso o segundo que las escaleras son cortas. A pesar de estar en zona de ruido no molesta para dormir. Volveré.

Leisure Family

8/10

Excellent

21 Nov 2019

Rebecca

Just far and close enough

This was a great location to stay in Cartagena. It’s just outside the walled city, but so easy and close to get to. I liked the vibe here. Beautiful graffiti and streets to wander down and take pics.

I also appreciated that my room had an excellent working ac unit and hot water. Great value for the price.

Self

4/10

Poor

29 Oct 2019

Oliver

The frondesk lady was very nice but I did reserve a room for me and my girl friend they give me a separated bed in the room but the room was under the roof with no elevator and the stair are not safe the get access . Any way they change me to an other hotel that was with a lower class bedroom .I think I get rip off for what I did pay .

Friends_and_family Partner

10/10

Exceptional

25 Jul 2019

Olga

My stay stay was fantastic!!!! Hotel is clean, cozy, comfy, and has a good vibe. I had the most delicious breakfast in the morning made right in front of me with fresh ingredients !!! Great personnel, helpful, flexible. Great location, close to everything. I felt like home;) Highly recommended.

Friends

10/10

Exceptional

02 Apr 2019

Verified traveler

The hotel is an 8 room hotel, very clean and the workers are very friendly!
Ana Karina who is person that checks you in is very nice and always with a beautiful smile!!
Juliett is the person who prepares the breakfast and clean the rooms is FANTASTIC, her breakfast are delicious!!
Christian the night watch is also very attentive to your need!
I was a little skeptical at the beginning because after I booked the hotel I read about the nightclub right next to the hotel but to be honest you can't hear much from the rooms.
Overall I would recommend the hotel is away from all the tourist.

Leisure Partner

8/10

Excellent

16 Mar 2019

Verified traveler

Very nice hotel. Spacious rooms. Clean, friendly staff. Wonderful breakfast. Lots of traffic on the street and a bit noisy until midnight.

Leisure Partner

2/10

Poor

15 Mar 2019

Verified traveler

The hotel is next a very loud club which was open and going on till 4am on a Monday. The windows are not flushed but also the base comes through the walls. The stairs to my room was extremely steep with narrow rungs and no good grasp on the railing, you basically need to crawl up especially with suitcases. The staff speaks zero English and we had a lot of misunderstandings which caused a lot of invinvenniences including nky being able to confirm the cancellation I requested through Expedia. Overall, very frustrating experience, fior not that cheap of a price.

Leisure Friends

8/10

Excellent

26 Feb 2019

Verified traveler

I loved the place. It was in the old part of town away from the touristy area. Great breakfast every day. Only problem was that there was a club near by and you could hear it at night.

Leisure Self

8/10

Excellent

29 Jan 2019

Verified traveler

The Ladies took such good care of us, and breakfast was yummy.

10/10

Exceptional

16 Jan 2019

Rosa

A must stay!

Excellent customer service!

Partner

8/10

Excellent

12 Jan 2019

Verified traveler

I felt at home. The hotel is clean, cozy and The staff is friendly and helpful. Maria’s breakfast are fantastic! She always greeted us with a smile.

This hotel’s location is perfect! A short walk to the center and Getsemani’s restaurant area; however, there’s a lot of clubs around it and the party bus stop is right in front of it. Needless to say it is very loud at night. There’s nothing this excellent hotel can do about it, so I recommend bringing ear plugs.

Leisure Family_with_children

8/10

Excellent

28 Dec 2018

Verified traveler

Good location but noisy and too many stairs. Very close to old city and tourist area. Many boutique bars and food places. It is in the hostal area.

Leisure Self

10/10

Exceptional

22 Nov 2018

Gloria

Was amazing

Family

10/10

Exceptional

21 Sep 2018

Jose

Excellent

Nice place, excellent service, breakfast was different and good every day, clean, the room was spacious (Don Eduardo) nicely decorated, very good location, worth every penny. I highly recomnend this hotel.

Family

4/10

Poor

17 Sep 2018

Erik

Music in the room

The positive-The staff was very nice, and the breakfast was ok.
The style of the room was outdated. No hot water.
The biggest issue was that the hotel was next to a club. You could hear the music in your room.
This was a big problem- especially if you are a light sleeper.

Family

8/10

Excellent

13 Sep 2018

Zaida

The location is ideal . Loved staying in Getsemani. The club next door was not noisy from our room . We enjoyed our breakfast, it was made to our liking . If you have bad knees ask for the downstairs rooms . We liked our room upstairs but the stairs are steep. I would stay there again, the o my negative I have to share is the following : We were offered to check out their other hotel nearby (Dorado) and my husband and I decided to give it a try . There was poor communication between hotels and it was awkward since it’s an all inclusive, and we didn’t have bands, the front staff was quick to point out that we were unwelcome there . Once it was all sorted out paying for water down cocktails we decided to check out their nightly entertainment and stay for the “disco” (big regret) . The entertainment was so/so and the disco is only for the guests so it’s was not worth paying for mediocre drinks . My advise is to stay in Getsemani and have cocktails at any of the restaurants near the Trinidad Plaza .

8/10

Excellent

27 Jul 2018

Verified traveler

Charming and welcoming, overall very lovely

Great service, they were so welcoming, helpful, and kind. There's a disco next door and I could hear it through my wall, but I was so tired it didn't really make a difference. Lovely breakfast in the morning. It's on the street that's a bit on the outside of Getsemani, close enough to walk in to the middle of it but not in the thick of it, if that's what you want.

8/10

Excellent

28 Jun 2018

Brian

Visit to Cartagena City Center

The visit to Cartagena was great. The hotel was very clean and room comfortable. The hotel was in very close proximity to the Convention Center and Shopping Malls.

2/10

Poor

28 Apr 2018

Robert

Made Me Pay Extra

I booked this hotel last minute on Expedia and was really disappointed with the experience. This hotel made me pay an additional night for having my sister sleepover despite the room having 3 beds. When I tried to argue my case with the hotel employee he basically told me I only booked the room for myself and no one else is allowed.

8/10

Excellent

29 Mar 2018

Kent

Cartegena trip

Was a nice place to stay, surprisingly there were real. Ice food trucks across the street by the water which were all clean and very friendly. The only suggestion, would to bring ear plugs, because the music 🎶 from the nightlife are fun but loud and will keep you up till 3 am.

10/10

Exceptional

30 Oct 2017

Anne

Quaint and close to everything

Wonderful! The staff took care of us in whatever we asked.

10/10

Exceptional

08 Oct 2017

darrell

Hotel Casa De Arsenal was a very nice place.

Casa De Arsenal was a very cozy place to stay. It was clean
and it was quiet also. With about 3 room on each floor
and wonderful breakfast service in the morning.

2/10

Poor

03 Jan 2017

Ramiro

This is a bed and breakfast, not a hotel.

The owner is very unaccomodating to any needs ofv the guest. My brother and I stayed in a room one night and the next night when my girlfriend arrived, they refused to let hey stay in my room without charging me extra, regardless of the fact that my brother purchased another room for himself. Also Calle Arsenal, the road on which this \"hotel\" sits, it's one of the noisier ones on the entire city. Good luck sleeping.

10/10

Exceptional

18 Dec 2016

Jamesine

Great Staff clean,safe and close to everything.

Small hotel in the trendy section of Cartagena's Getsemani,
Walking distance to Old Town...

Partner

10/10

Exceptional

18 Sep 2016

irina/herman

Great hotel to stay in while in Cartagena.

Staying in this hotel was such a great experience. I was there with my bf for 54 days and we had an amazing time. This hotel is very well situated. 5-7 min walk to the old city. The area was pretty quiet, safe and well secured. This hotel has an amazing staff. From the moment that we walked into the hotel to check-in, to the moment of the check out, the staff of the hotel was exceptionally friendly. Candelaria in particular is am amazing woman. She was very kind and assisted us in all our needs. The breakfast was very delicious and different every morning and the fresh made juices were to die for)))) Hight recommended place to stay and enjoy the beautiful city.

2/10

Poor

30 Aug 2016

AC

Do Not Stay Rooming House

This was not a hotel a converted house that rents rooms, we never checked in, room was not as described as a superior room. Steps to climb to third floor were unsafe and not ada compliant for friends father. construction, dust and no A/c in common areas. Hotel has not complied with expedia. after two weeks still cannot contact hotel management. This rooming house should not even be on expedia. Shame on Expedia for not vetting hotels.

8/10

Excellent

31 Aug 2025

Gilberto J

Bien ubicado y mejor servicio.

Muy buena ubicacion para eventos y congresos. La infraestructura incomoda por la dificultad para aceder a las habitaciones. Pero se compensa con el buen servicio de las personas q trabajan.

Business

10/10

Exceptional

28 Aug 2025

Ivette

Todo estuvo super bien, el personal fue muy amable.

Leisure Friends

10/10

Exceptional

20 Jul 2025

Miguel

Excelente experiencia

El hotel está muy bien, la ubicación es inmejorable, en el barrio histórico de Getsemaní, se puede recorrer todo el centro histórico a pié, muchos restaurantes en la zona. Las terrazas del hotel son recomendables, el desayuno abundante. Las escaleras del hotel están muy empinadas y pudieran no ser aptas para personas muy mayores

Self