Joseph
Very basic and dated for the price. The photos on Expedia are flattering and don’t accurately reflect the condition of the property. We had to ask repeatedly for basic amenities such as towels and a hair dryer, and the overall service felt minimal.
As an Expedia Platinum member, I’m well aware of what different hotel categories normally offer. This property fell far short of the level of service and any VIP experience I would reasonably expect from an Expedia-listed hotel.
Be aware that you won’t get access to your room even a minute before the 3:00 p.m. check-in time. We asked for a late checkout and were offered just two extra hours (until 2:00 p.m. instead of noon) for an additional 100,000 COP.
The rooms don’t have exterior windows. The only windows face the interior hallway, so you’ll need to keep the blinds closed for privacy, making the room feel more like an inside cabin on a cruise ship than a hotel room.
Breakfast was good, which was one of the few positive aspects of our stay. Overall, the experience didn’t live up to the property’s rating or the expectations created by its Expedia listing.
As an Expedia Platinum member, I’m well aware of what different hotel categories normally offer. This property fell far short of the level of service and any VIP experience I would reasonably expect from an Expedia-listed hotel.
Be aware that you won’t get access to your room even a minute before the 3:00 p.m. check-in time. We asked for a late checkout and were offered just two extra hours (until 2:00 p.m. instead of noon) for an additional 100,000 COP.
The rooms don’t have exterior windows. The only windows face the interior hallway, so you’ll need to keep the blinds closed for privacy, making the room feel more like an inside cabin on a cruise ship than a hotel room.
Breakfast was good, which was one of the few positive aspects of our stay. Overall, the experience didn’t live up to the property’s rating or the expectations created by its Expedia listing.
