Holiday Inn Houston Downtown

United States , Houston - TX
HOUSTON, 1616 Main Street
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100 reviews shown

4/10

Poor

26 Apr 2026

Hector

There was construction, noise and pretty awful

8/10

Excellent

26 Apr 2026

Silvia

Liked the fact that we were greeted kindly and that David apologized for the lobby being renovated during our stay. The only issue was that we didn't get our room cleaned or at least trash taken out nor did we get enough towels although I did let housekeepers know that we were 3 in each room that I booked and only got two towels per room. The lady was rude and said that every two bed rooms had 1 towel per bed policy. Honestly, I did not expect that from Holiday Inn.

Family_with_children

6/10

Pleasant

26 Apr 2026

Lila

The room was fine, the bathroom floor and walls were a little dirty. The main problem is that there is significant construction happening in every section of the hotel, rooms, lobby, even the floors where rooms are. Loud construction (that could be heard from the room) was happening from 8AM-5PM. The lobby is completely uninhabitable, and construction is blocking the door from the parking garage, so you must walk all the way from the parking garage around to the front of the building. I understand that construction happens, but it would’ve been nice to be made aware of it at the time of booking, and a discounted rate seems applicable. At the very least include free parking ($30 a night), or free breakfast ($11 per person) for the inconvenience and noise. Staff was all helpful and friendly.

6/10

Pleasant

25 Apr 2026

Marlee

Under construction and was not aware when I booked

Partner

8/10

Excellent

23 Apr 2026

Pablo

No breakfast.

Partner

8/10

Excellent

20 Apr 2026

Guadalupe

Currently remodeling so it was a little annoying but in all the area was good to get around downtown.

Self

10/10

Exceptional

20 Apr 2026

Kathy

Yes room was ice cold and breakfast was wonderful!!

6/10

Pleasant

20 Apr 2026

Micah

The front desk workers were very unhelpful. They continued to use the work being done in the Lobby as an excuse not to provide services.
I could not book over the phone with them, because “hammering”, I then could not get a timely answer to provide a CC autho form because yes you guessed it, construction, I then could not get a shipping label printed because “no printers” due to constructions, they then would not initially take a package for UPS to pick up because it was to complicated because of construction (the package was shipped there and delivered to me without issue) but two days later it was an issue?

The next time this location does construction, they might as well just shut down because apparently the front desk staff is completely incapacitated and cut off from doing simple aspects of the job. Mind you I have worked in hospitality and hotels for 10years and know I wasn’t asking them to go above and beyond.
Front desk staff needs some attention when it comes to the gracious service aspect.

10/10

Exceptional

20 Apr 2026

Arnulfo

Good

Friends

10/10

Exceptional

19 Apr 2026

Larry

Nice staff but didn’t know about the construction

Partner

2/10

Poor

19 Apr 2026

Diego

Está en remodelación no se puede dormir a gusto

Partner

2/10

Poor

19 Apr 2026

Josh

This is my second time staying in this location. Both time's they gave me the wrong room and were very rude towards my girlfriend and I. Horrible experience, will not be coming back ever again.

Partner

8/10

Excellent

16 Apr 2026

Stephanie

The parking garage was very crammed

2/10

Poor

16 Apr 2026

Greg

This place should be closed until their renovation work is complete. Rooms were clean, everything else was awful.

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

Crystal

under remodel

Business

6/10

Pleasant

15 Apr 2026

Ebony Christina

They advertise breakfast but wasn’t included

Friends

2/10

Poor

14 Apr 2026

Arnesia

Tv was messed up someone had to come fix it. Shuttle didn't run every 30 mins as advertised, my daughter and I had to walk 20 mins after her game to get to the hotel and the very next morning I had to walk 20 more minutes so I wouldnt be late for her game. The shuttle aspect was one of my main reasons for booking this hotel! They were doing construction on the hotel and it had a bad odor! Will never stay here again!

Family

10/10

Exceptional

14 Apr 2026

Jessica

Nice views, clean room

Partner

10/10

Exceptional

14 Apr 2026

Brandy Lorena

Clean room! nice staff! the free shuttle was SUCH A PLUS!!!!

Friends

10/10

Exceptional

13 Apr 2026

Alan

Clean Room, very hospitable staff.

10/10

Exceptional

13 Apr 2026

Monica

I would stay there again. I did not get to experience the amenities like I would like but my stay was excellent. It was a pretty quick walk to the start line.

Friends

2/10

Poor

12 Apr 2026

Jondwalyn

The room on the 6th floor was nice. This property is being renovated. Not enough parking spaces because the remodeling equipment took up tje spots.

Partner

2/10

Poor

12 Apr 2026

Erin

Was not informed they were doing a complete remodel so it was loud, parking garage was a mess, none of the amenities were open. But the rooms were clean and the bed comfy. Just wish we would have known it was under construction.

Partner

6/10

Pleasant

11 Apr 2026

Amanda

Clean room, efficient staff, no oldies with previous stays, but this time my room didn’t have any hot water.

6/10

Pleasant

09 Apr 2026

Chandra

The hotel is in a pretty good location but the hotel itself needs some help. You can tell they are in the middle of a renovation. The elevator seems really sus. While we were there, one of the two quick working with a lady stuck for a couple of hours. Our room looked liked it was renovated, but it was very small and tight for 3 people. We did not take part in their breakfast buffet but heard from other guests that it was terrible and not worth the $10 they pre paid for. It did what we needed for our weekend but probably will not choose to stay there again. I will say that their complimentary shuttle driver, David was awesome! He was very kind and drove us to a restaurant and picked us up. He was very courteous and friendly.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Greg

Did Not Use The Laundry.And Not To Many Stores In The Area.That Downtown Area Should Be Thriving...

8/10

Excellent

06 Apr 2026

Alexandria

Overall I'll give 4 stars. The front desk staff were very friendly as well as house keeping. My room clean & neat. The parking for the hotel is not easy and rather awkward. Also no connectinon from parking/ garage area to the hotel. Stairway and ramp portions are a little unsafe. My sister missed her step and I witnessed other visitors do the same in the same area. Lastly due to construction things like ice was not readily available on each floor.

Family

10/10

Exceptional

06 Apr 2026

Kia

Everything was great, convenient parking, rooms were clean and spacious, and the location was perfect.

10/10

Exceptional

06 Apr 2026

Shelby

It was great very conveniently located in downtown I would definitely consider staying here again

Friends_and_family Family

4/10

Poor

05 Apr 2026

Ranette

The property was clean but also under construction, charge you 30 for an early check in even it's 30 minutes before 3. No restaurants in the area, cold water for my entire stay so had to use the sink. They offered a room change but I had already unpacked and they had no luggage racks to transfer it. The only plus was the shuttle that could take you to areas in a 1.5 mile radius of the hotel.

Self

8/10

Excellent

05 Apr 2026

Stacey

The hotel is under some kind of construction along with the restaurant.

4/10

Poor

04 Apr 2026

Allen

No breakfast, under construction and no business center. We wont be back

Partner

6/10

Pleasant

04 Apr 2026

Marie

There was no ;hot water and the room was a bit warm at night. The staff made up with their service.

Partner

8/10

Excellent

03 Apr 2026

Manuel

Ac worked good clean room great staff

Partner

8/10

Excellent

02 Apr 2026

Jeremy

The breakfast was good. The hotel was clean. The shuttle bus was the best amenity offered in my opinion. It saved me over $200 is uber fees throughout my 3 day trip

10/10

Exceptional

02 Apr 2026

Chinazam

Great!

Family

4/10

Poor

01 Apr 2026

Hasan

The Hotel food, roon condition, air conditioning all were worth my dime...however the Hotel is under renovation which is mentioned NO WHERE. No roof top access, no burger joint and for that I was not satisfied.

Partner

10/10

Exceptional

31 Mar 2026

Alan

Todo bien, hotel sencillo para dormir y pasar la noche

Business Self

4/10

Poor

31 Mar 2026

Alexis

They were not willing to work with me due to delay in flight etc

6/10

Pleasant

31 Mar 2026

Emily

The shuttle staff were honestly the best part of the stay. Both David and Nancy were friendly, came quickly to help, just really redeeming of the whole experience. The room was basic but had clean linens. If you used anything in the room it wasn’t replaced. The parking was a nightmare they charge you to have. They asked me as a single woman to walk down several ramps and park in a dark basement where they’d charge me $30 a night. No elevator to said basement. The whole thing felt really unsafe. No breakfast, no snack selection other than a few things that were picked over by others. They are cashless and the front desk turned up his nose at another woman in front of me in line when she asked how to pay. The front staff were short and not warm at all when questions were asked. Most signage and elevators looked like they’d been through hard times and hadn’t been wiped down in ages. I honestly wouldn’t stay again.

Self

6/10

Pleasant

31 Mar 2026

Amy

Prior to our arrival, the ceilings on our floor had been painted. I brought to staff's attention that the smoke detector outside our room was still covered in plastic wrap and painter's tape. When we left 4 days later, it was still covered...

Family_with_children

8/10

Excellent

29 Mar 2026

kathy

Breakfast needs to be addressed at this property. Since there is an added fee for breakfast, the menu should be at least as good as at other Holiday Inn properties where the breakfast is free. We stayed at this property for four nights and oatmeal was not available for every morning. The cinnamon rolls that are common at other Holiday Inns were never present at this one.

Partner

4/10

Poor

29 Mar 2026

LeAnn

Cold AC. Woke up this morning with the smell of weed coming through the vent. No amenities. Long wait line to check in.

Partner

4/10

Poor

29 Mar 2026

Jacob

Our room was not ready until 3:45pm and check in was at 3. It pushed back all of our plans that day. The receptionist took a call from an outside number in the middle of assisting me. Would not recommend

10/10

Exceptional

29 Mar 2026

Monikah

I thought breakfast hours were weird, but that’s OK. Everything else was fine.

Family

2/10

Poor

28 Mar 2026

MOISES

They made check in extremely difficult and not helpful. Parking was confusing and garage smelled awful. Definitely not worth the price.

8/10

Excellent

27 Mar 2026

Corey

Property is dated on the outside. Overall it’s pretty clean. Check-ins took way too long.

Friends_and_family Friends

10/10

Exceptional

26 Mar 2026

Jessica

Clean room, shops nearby

Friends

10/10

Exceptional

26 Mar 2026

Jessica

Clean room

Friends

10/10

Exceptional

26 Mar 2026

Jenniel

Clean room and everyone is nice

6/10

Pleasant

23 Mar 2026

Ruben

No balcony was offered

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Naim

Good

10/10

Exceptional

21 Mar 2026

Justin

Nice and convenient location, great renovated rooms.

10/10

Exceptional

20 Mar 2026

Shawn

Traveled with my spouse. It was a 10 minute walk to the Toyota Center. Hotel was very clean.

Partner

8/10

Excellent

18 Mar 2026

Audy

Under lots of renovations and they have a small shuttle for a big hotel.

Friends

10/10

Exceptional

17 Mar 2026

Jason

Nice people and clean room

2/10

Poor

16 Mar 2026

chantel

No laundry room, staff couldn’t bring towels to the room. Breakfast was from 6:00am-9:00am

Friends

8/10

Excellent

16 Mar 2026

Bridgett

It’s was a very good stay

Self

8/10

Excellent

16 Mar 2026

Jonathan

Good location

Family

6/10

Pleasant

15 Mar 2026

chantilly

We got in light around 12 AM on Thursday. The chicken was okay, they told us about the breakfast buffet, which they have every morning.For$10.99 which we had got, we get to breakfast. The next morning and we were very disappointed. The breakfast they trying to charge us for 1099. Should have been a free breakfast. It wasn't no buffet the breakfasts.I came with a stay with the hotel.It wasn't worth my money at all

10/10

Exceptional

15 Mar 2026

Victor

Everything was great

Friends

10/10

Exceptional

14 Mar 2026

Andrew

No fitness center due to renovations. Should have to disclose this as it is something we look for when we choose a hotel.

Partner

4/10

Poor

14 Mar 2026

Debbie

Rooms were clean but outdated

10/10

Exceptional

13 Mar 2026

Alicia

6/10

Pleasant

13 Mar 2026

Robert

Nice Hotel, should mention under renovation before booking. Gym closed, did not get an option for breakfast included. Had to pay at hotel.

Friends_and_family Friends

6/10

Pleasant

13 Mar 2026

Ricardo

No Ice machines but on even number floors.

Family

4/10

Poor

12 Mar 2026

Crystal Irene

The up stairs unit leak came through the floor woke us up in the middle of the night had to move rooms only thing they want to do to make it better was give us free breakfast

Family

2/10

Poor

12 Mar 2026

Christopher

Horrible. Paid $370 for one night. The app failed to tell me that the building was under construction and amenities were not open due to construction. Could not relax due to loud noises from the workers working. Also paid for parking and there was no safe parking available. I bleed to issue a complaint and they told me they would get back to me and haven’t heard back.

Friends_and_family Family

6/10

Pleasant

10 Mar 2026

Craig

The floor we were on had wall paper falling off the walls, it smelled like marijuana, and we had water dripping out of our shower ceiling for no apparent reason whatsoever. The breakfast buffet looked pitiful, don’t pay for it. Bed was as expected. Everything was showing unmanaged wear and tear.

Family

6/10

Pleasant

10 Mar 2026

Carlos

Currently being remodeling, not in the best conditions, let’s review afterwards

6/10

Pleasant

09 Mar 2026

Benedict Daniel

Stayed for the World Baseball Classic so the location was great for getting to the stadium. The shuttle was convenient and the staff was fantastic and always helpful. Our floor was under renovations which was a bit annoying. We had to evacuate when the fire alarms had a false alarm and it took a couple hours for them to get the alarms off. The staff handled the situation the best they could and I was very pleased with their customer service. Cleanliness was satisfactory. Overall it was a fine experience highlighted by the customer service of the staff.

Partner

8/10

Excellent

09 Mar 2026

Arturo

Pull out bed in the suite was not comfortable

Family

10/10

Exceptional

08 Mar 2026

sunny

Great hotel excellent service walking distance to Toyota center

2/10

Poor

07 Mar 2026

Michelle

Our stay at the Holiday Inn Downtown Houston was extremely disappointing. The hotel feels very old and poorly maintained. The rooms are incredibly small and did not feel clean, which made the stay uncomfortable from the start.

One of the biggest issues was the lack of hot water. When we called the front desk, we were told to let the water run for 30 minutes before showering to see if it would warm up, which is completely unacceptable for any hotel.

To make matters worse, the restaurant downstairs was closed with no notice provided to guests, leaving us scrambling to find other options.

Unfortunately, the staff was also rude and less than helpful when we tried to address these issues. Instead of assisting, they seemed uninterested in resolving concerns or improving the situation.

Overall, the experience was frustrating and far below expectations. There are plenty of other hotels in downtown Houston—I would strongly recommend staying somewhere else. Just don’t.

Friends

6/10

Pleasant

06 Mar 2026

Mariela

The room was clean. We didn’t have any problems you do have to pay for breakfast and breakfast. It’s not all that great. I didn’t really have any problems. The only thing is that the rooms are very, very small and uncomfortable.

10/10

Exceptional

05 Mar 2026

Fahed

Goof location!

Business

10/10

Exceptional

03 Mar 2026

Angelica

Great

Self

10/10

Exceptional

03 Mar 2026

dena

Staff responded to requests promptly. Front door is locked for guests to enter with key. Clean, easy access to Uber around town.

Family_with_children

6/10

Pleasant

02 Mar 2026

Amarina

One elevator wasn’t working. Had to ask for towel

4/10

Poor

02 Mar 2026

Monyanita

It's an older property. I wouldn't have stayed had I known it was older. It was just ok, until the air conditioning im my room stopped cooling. Maintenance had to come and reset it and it took a long time to cool off.

Friends_and_family Family

8/10

Excellent

02 Mar 2026

Caitlin

Bed was super comfortable. Parking garage and elevators were a little sketchy. Convenient location to the Convention Center.

Friends

6/10

Pleasant

02 Mar 2026

Kerinza

It was advertised as having a restaurant on the premises and that is not the case it was closed. Overall it was clean but it could use an upgrade

10/10

Exceptional

01 Mar 2026

Crystal

Clean hotel, friendly staff, would stay here again.

Family_with_children

2/10

Poor

28 Feb 2026

Jason

Bed was the most uncomfortable bed I’ve slept on in quite some time. There was also some sort of leak in the ceiling in the bathroom. Overall awful experience and would not recommend.

2/10

Poor

26 Feb 2026

Malissa

I have not received my deposit

10/10

Exceptional

23 Feb 2026

Amy

Everything was great!! Loved Mrs Nancy the van shuttle!!

Partner

2/10

Poor

22 Feb 2026

Lieverson

They were rebuilding the room next by and didn’t tell me anything. So very loud and when I called the front desk he said they couldn’t do anything about it. Internet didn’t work. Half machines at the gym broke.

4/10

Poor

22 Feb 2026

Travis

Room was dirty

10/10

Exceptional

21 Feb 2026

Alma

I like the location and was nice and clean.

Partner

6/10

Pleasant

21 Feb 2026

Araceli

Room was okay

Friends_and_family Friends

4/10

Poor

19 Feb 2026

Brian

I arrived 50 mins early for my check in and the front desk clerk was quick to tell me I was early and would have to wait. I waited until 3:00 (while I saw others check in before 3:00) and when 3:00 hit I went to the front desk to check in only to be told I they didn’t have a room ready. Once I got a room the water in the toilet and faucet was an orange color. Maintenance came and said I just need to let the water run. It had been running for 20 mins before I called the. In the end they moved me to a new room. Not my best stay.

10/10

Exceptional

18 Feb 2026

Josh

Great location! Very quiet despite being next to busy streets in Downtown Houston!

Self

10/10

Exceptional

17 Feb 2026

Selma

8/10

Excellent

17 Feb 2026

David

Very clean room, professional staff, and conveniently located.

Partner

4/10

Poor

17 Feb 2026

Valencia

Charge you for parking it's too tight and breakfast the breakfast is horrible never replace the oatmeal coffee was cold wasn’t fresh at all

Partner

6/10

Pleasant

17 Feb 2026

Dustin

Starting with the good: The room was clean, and the housekeeping did an excellent job throughout our stay refreshing our room.

The not so good: The parking garage is poorly designed, overpriced, and an overall unpleasant experience. The shuttle would be a nice touch but the amount of places they actually take you is VERY limited given the 1.5 mile radius. The minifridge in our room was extremely loud. The bathroom was lacking in design (no place to hang the hand towels, soap dispenser far from sink).

Overall: I would probably look elsewhere if I was returning to Houston.

Partner

6/10

Pleasant

16 Feb 2026

Joel

Parking was $30.00 a night, breakfest was $10.00 a day

Friends_and_family Friends

6/10

Pleasant

16 Feb 2026

José

No like the pictures but ok