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Holiday Inn Queretaro Zona Diamante, An Ihg Hotel

Queretaro · Mexico

Carretera Al Aeropuerto Km 1 5 Anillo Vial Juna PeView location

9.0/10Excellent1,001 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort9.0/109.0
Condition8.8/108.8
Neighborhood8.6/108.6
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Queretaro Zona Diamante, An Ihg Hotel

When you stay at Holiday Inn Queretaro Zona Diamante by IHG in Querétaro, you'll be in the historical district, within a 15-minute drive of Corregidora Stadium and Antea Lifestyle Center.

This hotel is 1.2 mi (1.9 km) from Plaza del Parque Shopping Mall and 1.2 mi (2 km) from Queretaro 2000 Park. Make yourself at home in one of the 148 air-conditioned rooms featuring refrigerators and microwaves.

Wired and wireless internet access is complimentary, and flat-screen televisions with satellite programming provide entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services.

Planning an event in Querétaro? This hotel has 4626 square feet (416 square meters) of space consisting of conference space and 8 meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available on request), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

Car recommended LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
    • A car is recommended for transportation to and from this property.
    • Cashless payment methods are available for all transactions.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 335 to 395 per person
    • Airport shuttle fee: MXN 765 per vehicle (maximum occupancy 4)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Plaza Boulevares Shopping Mall 1.5 km / 0.9 mi
Plaza del Parque Shopping Mall 1.8 km / 1.1 mi
Queretaro 2000 Park 2 km / 1.2 mi
Marista University of Querétaro 3 km / 1.9 mi
Centro Cultural Casa del Faldón 3.5 km / 2.2 mi
Aqueduct of Santiago de Querétaro 3.7 km / 2.3 mi
Querétaro Old Train Station 3.8 km / 2.4 mi
Templo y Convento de la Santa Cruz 4.1 km / 2.5 mi
Temple of Santa Cruz 4.1 km / 2.6 mi
Querétaro Contemporary Art Museum 4.2 km / 2.6 mi
Arches Viewpoint 4.2 km / 2.6 mi
Church of the Congregation of Our Lady of Guadeloupe 4.3 km / 2.6 mi
Plaza de Los Fundadores 4.3 km / 2.7 mi
Convent and Temple of Santa Cruz 4.3 km / 2.7 mi
Paseo Querétaro Shopping Center 4.4 km / 2.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Holiday Inn Queretaro Zona Diamante, An Ihg Hotel

9.0
Excellent
1,001 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
8.8 /10
Neighborhood
8.6 /10
Amenities
8.8 /10
100 reviews shown
8/10
Excellent
18 May 2026
Alma E Gina
Very friendly staff. Very comfortable rooms with all necessary amenities. Delicious food at the main restaurant. Excellent breakfast buffet.
Partner
6/10
Pleasant
20 Mar 2026
Francisco
Unfortunately the pool was not working but no prior communication was made. We were there with kids and were expecting to use the pool
10/10
Exceptional
10 Dec 2025
Carlos
Great location
10/10
Exceptional
22 Nov 2025
Nidia
Friendly staff
Clean rooms
Transportation to the airport
Business
10/10
Exceptional
22 Nov 2025
Pablo
Excellent everything. Spotless place. I will come back for sure.
Business_and_leisure Family_with_children
10/10
Exceptional
11 Nov 2025
Oliver
Great hotel
10/10
Exceptional
07 Nov 2025
Blanca
Everything was amazing! Gorgeous view of the city from my room. I absolutely loved it!
Leisure Family
10/10
Exceptional
03 Nov 2025
Kathleen
Room was clean and
8/10
Excellent
29 Oct 2025
LUIS
In general I enjoyed my stay at the hotel.
Business Self
8/10
Excellent
02 Sep 2025
Carolyn
Enjoyed the pool and the soundproofed room. Not the best area to walk but otherwise good.
Business
10/10
Exceptional
30 Aug 2025
liwen
close to the airport, nice clean
Leisure Friends
10/10
Exceptional
26 Aug 2025
Lishia
Nice and clean. Good place to stay near the airport.
Leisure Friends
10/10
Exceptional
25 Aug 2025
Kelly
The pool area is beautiful great to sit and read.
Leisure Self
8/10
Excellent
31 Jul 2025
Roberto
From a business traveler perspective, it is a good property.
10/10
Exceptional
31 Jul 2025
BERTHA
Good location and excellent breakfast buffet.
Leisure Family
10/10
Exceptional
28 Jul 2025
Daniel
Beautiful hotel, amazing staff!
Leisure Family
8/10
Excellent
19 Jul 2025
Addy
Staff is very welcoming and customer service is second to none. The property is off a very busy road which can get noisy. AC was the only negative, it struggled to stay at 73 degrees, so it felt too warm at night. Otherwise, excellent place to stay. Great for families.
Leisure
8/10
Excellent
24 Apr 2025
Patricia
They had great customer service. So friendly and helpful.
6/10
Pleasant
06 Apr 2025
TRACY
Everything about facilitatigood
10/10
Exceptional
29 Mar 2025
MARIA ALEXA
El servicio muy atento, las habitaciones limpias y muy buena atención por parte del personal. Los hospedamos por una hora destino toda la familia y quedaron encantados con las amenidades, la alberca con agua muy fresca adecuada para el clima soleado. Recomendado
Leisure Family_with_children
10/10
Exceptional
08 Mar 2025
Mauricio
Ok
10/10
Exceptional
05 Mar 2025
Nayelli
This staff was amazing and very attentive.
Leisure Partner
10/10
Exceptional
21 Feb 2025
Javier
Good
6/10
Pleasant
21 Feb 2025
Kathryn

Limited Airport shuttle

I booked this hotel because it had an airport shuttle. I was informed upon checkin that I would have to pay for a driver because of the flight time. This doesn’t seem ok because they shouldn’t say airport shuttle when there are restrictions.
Partner
10/10
Exceptional
15 Feb 2025
MARCO
very nice hotel
Business Family
4/10
Poor
08 Feb 2025
Erica
spotty wifi, our tv did not work.
Leisure Partner
8/10
Excellent
02 Feb 2025
Susan
Beautiful hotel. Food was good. Service was good, only a little English spoken, but they tried hard. Very far from queretaro airport QRO. The hotel coordinated with a taxi driver who unfortunately coughed and sniffled most of the way. Two days later, we were sick with a cold. He should have worn a mask.
Business_and_leisure Partner
6/10
Pleasant
31 Jan 2025
Lucila
My bedroom location, back of the building, made me feel claustrophobic. The breakfast was exceptional, but the evening meal was tasteless. We ordered appetizers and all came at the same time so by the time we tried the food it was cold. The wine was not good. Some of the food orders were taken wrong.

I would definitely never have dinner here again.
4/10
Poor
25 Jan 2025
Dawn
The hotel and shuttle service are fine.
.
.the food is horrible..and the bathrooms are very outdated.. staff I s .nice. but maintenance and food need more
Business_and_leisure Partner
10/10
Exceptional
08 Jan 2025
Pablo

Hotel with great service.

It was a very good stay. I just want to highlight 2 aspects: the best thing about this hotel is the service of most of the staff. They were amazing! However Miguel in the reception was the exception. He was cold, he didn't offer to open a voucher for expenses that I needed to do afterwards, was professional but just doing the minimum. On the other hand, someone outstanding was Filiberto the Concierge. What a pleasure interacting with him!!! He was attentive and proactive... I can't say enough of him.
Friends_and_family Family
10/10
Exceptional
05 Dec 2024
Gabriela
Always have a great experience at Holiday Inn!
Leisure Family
8/10
Excellent
04 Nov 2024
Alma
Everything was great except the shuttle transportation service. It’s best to ask the front desk to schedule transportation to airport.
Leisure
10/10
Exceptional
30 Sep 2024
Maricela
I liked everything
Leisure Family
8/10
Excellent
24 Sep 2024
Nicolas
Everything was as described. Extremely friendly staff.
Leisure Partner
6/10
Pleasant
10 Sep 2024
Alfredo
The website on Expedia said free transportation from the airport. They wanted to charge me. Breakfast was supposed to be included.
Leisure Friends
8/10
Excellent
27 Aug 2024
Todd
I like the nice view of the property. What I dint like was there was no shuttle to and from the airport as describe on their website. It was two times they only went so they sucker you into staying at the place so ended up needing a cab both ways.
10/10
Exceptional
10 Aug 2024
Rapheal
Great facility
Business
10/10
Exceptional
10 Aug 2024
CARLOS
Location, staff, and amenities,are excellent! Keep up the good work!
Leisure Self
8/10
Excellent
15 Jul 2024
Cristina
Wish there was airport transportation for all flight hours.
Leisure Family_with_children
10/10
Exceptional
13 Jul 2024
Raquel
Great hotel. First time in Queretaro.
Location is great.
Friendly and excellent staff.
Leisure Family
10/10
Exceptional
21 Jun 2024
Christopher
Amazing view of the city!
Business
10/10
Exceptional
26 May 2024
Steven
We experienced a nice 1 day stay. Property and rooms are very nice, quiet and close to malls, etc. The 24 hour front desk staff was extremely nice, spoke English and setup up a 3AM taxi pickup shuttle to the airport for us. Airport was 30 min away with no traffic this time of the morning. We would definitely stay here again.
Leisure Partner
10/10
Exceptional
02 Apr 2024
Sara

Best hotel in Queretaro!

Our stay at Holiday Inn Queretaro Zona Diamante was absolutely incredible. The whole hotel was extremely clean, the rooms very comfortable and the staff were excellent and helpful. The city views were amazing and the recently renovated pool was so relaxing and perfect.
Friends_and_family Family
2/10
Poor
09 Mar 2024
linda
We travelled from out of town to a wedding supposedly close by. Front desk called us a car to drive us. We drove in circles for an hour and asked to return to the hotel. Not the drivers fault but no one had good directions despite the wedding planner providing an address. So our night was ruined, we never made the wedding and disappointed our familia. Our cab did not charge us but it was a nightmare.. The hotel s
Leisure Family
6/10
Pleasant
06 Dec 2023
Stephen
Room was lacking in amenities. No refrigerator or ice bucket. Decor was aged.
Leisure Self
10/10
Exceptional
20 Nov 2023
Ignacio
Great service.
10/10
Exceptional
22 Oct 2023
Susana
We had a very nice and spacious room with a beautiful view of the city. We would definitely stay here again with no hesitation!
10/10
Exceptional
07 Oct 2023
Andrew
Property was very clean and Staff was very helpful
Business Self
10/10
Exceptional
24 Sep 2023
Hugo
Rooms have been renovated
10/10
Exceptional
24 Jul 2023
Mary
The staff was excellent. I especially appreciated Esther who arranged our transportation to San Miguel De Allende.
Leisure Friends
8/10
Excellent
24 Apr 2023
Verified traveler

Bien y cómodo

Bien ubicado, habitaciones muy limpias y cómodas.
Pero ¿Porqué siempre dan las peores vistas y ubicaciones a los que sacan por esta página? Pagué habitación normal y me dan vista a la pared. Además lento el check-in y poco eficiente el señor, queriendo cobrar lo ya pagado antes.
EXCELENTE bufet en el desayuno!
Partner
8/10
Excellent
15 Apr 2023
Mariana
Pros - friendly, helpful staff. Excellent breakfast from 6 am to 12 pm. Despite the cons, would stay again because of its convenient location and accommodating staff.

Cons - sewage-y smell from one of the drains that we got under control by covering with a trash can. We kept getting locked out of our room due to a system error.
Leisure Family
10/10
Exceptional
17 Mar 2023
Sherry
This hotel is VERY clean. My son and I felt safe - no issues with security for Americans. The hotel staff accommodated a request for massages with 12 hours notice. The pool and surrounding area was relaxing and picturesque.
Leisure Family
10/10
Exceptional
01 Mar 2023
Taylor
Wonderful property, would recommend. That staff are incredibly helpful and nice.
10/10
Exceptional
14 Feb 2023
Selene
property is being remodel did not like that i was not informed. But the staff made up for this. They were super nice and attentive.
Leisure Family_with_children
2/10
Poor
19 Jan 2023
BEAT

Toofar, free airport transfer only at 4am - silly

DEceptive Airprot Schuttle Statements.
Only have One ! free schuttle to airprot at 4am... that's it
location quite poor, no shops, long distance form airport.
Room and front service was very good.
Business
10/10
Exceptional
08 Jan 2023
Christopher
Location and view
Leisure Family
10/10
Exceptional
03 Jan 2023
Linda

Buen Hotel

Excelente
Friends_and_family Family
10/10
Exceptional
20 Nov 2022
Karen
It was all great and every one was friendly
Business Family_with_children
8/10
Excellent
31 Aug 2022
Michael
All good
Leisure Self
8/10
Excellent
08 Aug 2022
Hector
I fell it could be cheaper given the property and the state of it. It's also nowhere near a pedestrian zone, the pool doesn't look clean and most facilities seemed to have very basic maintenance.
Leisure Family_with_children
10/10
Exceptional
21 Jul 2022
SANG CHUL
very nice view, especially in the night
Business Self
10/10
Exceptional
09 Jul 2022
Lupe
Very clean, really good food, good location, great and friendly staff
Leisure Family
10/10
Exceptional
27 Mar 2022
Rod
Muy buen lugar. Algo ruidoso en la piscina por la gente que organiza eventos
Leisure Family
10/10
Exceptional
10 Mar 2022
Carolina
Tiene muy buena vista, para ciudad
Business_and_leisure Self
10/10
Exceptional
31 Jan 2022
Eliana
Very clean
Leisure Partner
10/10
Exceptional
16 Dec 2021
Homayoun

Great place to stay and delicious breakfast 😉

When I got there and I asked for the shuttle going to airport tomorrow morning (like they have on their add on hotels.com) they said we don’t have any shuttle for you and you have to get taxi and pay it by yourself. I called you guys regarding the issue that I had there and when I showed them I’m chatting with your agent they told me that they will try to provide me a shuttle and they did it Thank you guys ( Hotels. Com)
Business
6/10
Pleasant
17 Nov 2021
MAXIMILIAN
The hotel location has a great view, but its old and need a full overhault.
Business
6/10
Pleasant
06 Sep 2021
JUAN MANUEL
Shower was awful and even though the maintenence guy said they were going to taje care of it that day, they simply didn't show up neither care.

One of the pillow cases had a fresh stain on it and there was a toothbrush left from last guest.

Is that what they call perfect cleansing..nothing to worry about during pandemic times?
Business Partner
8/10
Excellent
06 Sep 2021
Ray
Breakfast wasn't that good and expensive.
Leisure Partner
8/10
Excellent
29 Jul 2021
Marlén
Todo e
8/10
Excellent
20 Jul 2021
Magda Araceli

Limpieza y buen servicio

La limpieza está muy bien, camas, almohadas y temperatura de la habitación muy bien. La regadera está muy alta y la presión no es suficiente para las personas de 1.55. de estatura, pues tuve que \"cachar\" el chorro del agua. La comida se puede mejorar si agregan al menú más comida vegetariana. No hay ningún comercio cerca del hotel y no se puede salir a caminar ya que está en la lateral de la vía rápida.
Partner
10/10
Exceptional
12 Jul 2021
Verified traveler
Good place!
Leisure Family
10/10
Exceptional
18 Jun 2021
Verified traveler
Beautiful views great hotel!!
Leisure Family
4/10
Poor
11 Apr 2021
Verified traveler
The staff was not kind at all. We arrived half an hour earlier and although our room was ready, the woman at front desk made us wait 30 minutes in front of her to give us the key. She was extremely rude.
Other hotels if the room is ready, they let you in if you arrive few minutes earlier. Just for courtesy.
Friends_and_family Partner
10/10
Exceptional
08 Apr 2021
Verified traveler
I had great experience, staff very professional, very clean, relaxing atmosphere, and delicious meals, I overall had the best hotel experience ever! Highly recommend Holiday Inn.
Friends_and_family Family_with_children
10/10
Exceptional
31 Mar 2021
Linda

Really nice stay

Incredible service and cleanliness. My fave hotel in Querétaro. Staff is nice and quick to help
Friends_and_family Family
10/10
Exceptional
15 Mar 2021
Nancy

Hotel with an amazing view of the city

Hotel with an amazing view of the city, good service and very clean installations including a swimming pool with beverages and towels service.
Friends_and_family Family
8/10
Excellent
08 Mar 2021
Verified traveler
Really good hotel with amazing views. It can get some maintenance.
Leisure Family
10/10
Exceptional
23 Aug 2020
Linda
Almost everything was excellent, except for the waitstaff and the bar/food service really slow. Also, the pillows were too thick and too soft that my head completely sunk in the pillow, no matters the position. Couldn’t sleep too well during the 6 days I was there.
Excellent views to the city. Cleanliness superior
Friends_and_family Family
8/10
Excellent
17 Mar 2020
Sangho Hayden
It was pretty ok but front desk made me for Check-in process for a while.
Friends_and_family Family
10/10
Exceptional
22 Feb 2020
Fran
Location, nice views, food was great and reasonable prices.
Friends_and_family Family
4/10
Poor
31 Jan 2020
Xxz
24 hour shuttle advertised.
No shuttle
Also indicate close to airport- not
Leisure Friends
10/10
Exceptional
04 Jan 2020
Larisa
Breakfast was awesome and staff very friendly and willing to help.
Friends_and_family Family
10/10
Exceptional
23 Dec 2019
La
I loved the view from my room and during breakfast. Food was very good too!
Leisure Family
10/10
Exceptional
07 Dec 2019
Verified traveler
The street level is the highest floor. All floors with rooms are actually below the 'L' level in the elevator.
Business Self
10/10
Exceptional
08 Sep 2019
June
Very nice staff and very good room. Really enjoyed my stay there.
Business Family
10/10
Exceptional
08 Aug 2019
Agustin

Good attention

Good choice.
10/10
Exceptional
04 Aug 2019
LIN
very good location.
10/10
Exceptional
03 Aug 2019
Celia
Everything was great. The view is amazing. Breakfast was unbelieveable. So many options to choose from and everything we tried was delicious. Special thank you to Jorge “El encargado de Resturante” and all the serving staff. They were very welcoming and patient with us an answered all our questions about the hotel and local area as well.
Family
2/10
Poor
30 Jul 2019
Verified traveler
At midnight the administration gave one of my rooms to other guests. They tried to open the room's door causing us a great scare
Leisure Family
10/10
Exceptional
17 Jul 2019
Brian

Great view!

Very nice hotel. Great view of Queretaro. Will definitely stay here on my next trip.
10/10
Exceptional
09 Jul 2019
Robert

Room with a view

The view is always the draw here. Make sure you get a lower floor number facing the city. FYI, the higher floor numbers are actually lower rooms. The bar off the lobby is always a fun spot and the outdoor seating is pleasant, too. Staff always helpful and eager to please. Queretaro is growing leaps and bounds and there are plenty of new hotels to choose from, but Zona Diamante is always a favorite. Close to Centro, plenty of shopping and restaurants at bottom of the hill, or just kick back at hotel as they have a nice restaurant as well.
10/10
Exceptional
07 Jul 2019
MIchael

Holiday inn

Hotel was very clean and staff were very polite and helpful. Really nice view. The only down side if this hotel is the location. You have to drive everywhere.
10/10
Exceptional
04 Jun 2019
Verified traveler
Is a great place for vacation. Very nice and friendly staff.
Friends_and_family Family
10/10
Exceptional
07 Apr 2019
Jessica
Great customer service but wish breakfast was included.
Family
8/10
Excellent
21 Feb 2019
Pedro
Ok
Family
10/10
Exceptional
17 Feb 2019
Verified traveler
I like everything in the hotel. Specially pool was very good
Friends_and_family Family_with_children
10/10
Exceptional
05 Dec 2018
Verified traveler
It has an amazing view , and all the rest was great such as the view . I’m pretty sure that I will book this hotel while staying at Queretaro .
Business Friends
8/10
Excellent
10 Nov 2018
Benjamin

Awesome location and view o the city.

Awesome modern hotel.

Location & surroundings

Holiday Inn Queretaro Zona Diamante, An Ihg Hotel
Carretera Al Aeropuerto Km 1 5 Anillo Vial Juna Pe, Mexico, Mexico

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