Name: Chester hotel and Conference Center
Address: 815 N Pottstown Pike Building A, Exton, 19341, US

8/10

Excellent

29 Jul 2026

Gwendolyn

The rooms are very outdated and the shower did not drain well. But for the price it was adequate for my needs. The pool was really nice.

4/10

Poor

24 Jul 2026

Jennifer

N/A

Partner

6/10

Pleasant

24 Jul 2026

Jesse

It was OK

Family_with_children

8/10

Excellent

19 Jul 2026

Amy

Staff was very friendly. Easy check in and even easier check out.
It rained during our stay so we were unable to use the pool.
Room was clean. Bed was comfortable.
Tub was chipped but didn't stop us from showering.
There was a breakfast buffet. It was $7 per person. Food was plentiful and fresh. Staff was very friendly, even came over and checked on us while we were eating.
Would recommend.

Family_with_children

4/10

Poor

18 Jul 2026

Amy

The lobby was nice, but once up on the floor it was dark and dirty. I had to ask for bedding for the sofa bed and only received a single sheet and one pillow, which I had to ask twice for. I also had to ask for a third set of towels since only two sets were provided even though I had registered three guests. I didnt actually receive a third set, instead they brought two bath towels. The breakfast was meh, on par with the complimentary breakfast at other hotels, but here you have to pay. The lady managing breakfast was shamelessly pandering for tips. The shower requires that you pull the handle so hard it seems like it will break to turn on and if you dont pull that hard, the staff treats you like an idiot for not knowing how to get their janky shower working.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Albert

Great quiet place to stay

Self

4/10

Poor

13 Jul 2026

Matthew

I separately contacted Expedia about the conditions of the hotel. Sadly the facility was poorly maintained and lacked attention to a number of issues that made it a less than pleasant experience.

Self

2/10

Poor

12 Jul 2026

Jasmine

I normally don’t post reviews but figured I would do so to save a family from making the mistake of booking a stay at this location. The hotel appeared run down and outdated. Pictures online don’t depict the true nature of the room/bathroom.
The bathroom was very questionable, it was not clean. Rust in the toilet, wallpaper was coming off behind the bathroom door, the towels weren’t full sized bath towels, it was 4 of us 2 adults/2 children.
The AC couldn’t be adjusted and it was loud. There was so much noise from the guest, heard running and yelling throughout the night. The hallways were disgusting, guest left their garbage in front of their doors. We couldn’t get through tit he front desk when we called from the room, it was busy tone. When we called from our cellphones, no one answered.
Overall, it was a bad experience. We checked out @9am even though checkout was @11am.

Family_with_children

2/10

Poor

12 Jul 2026

Susan

I do not recommend this hotel whatsoever. There’s trash everywhere that they leave for days and don’t clean up, including in the hallways, that was there for two days during my day and not cleaned up.The elevators are in need of serious repair. The overall property is very rundown and needs some serious TLC. I rate the overallcleanliness as a D minus.

Self

6/10

Pleasant

12 Jul 2026

Dominic

The bathroom was very poor. Sink leaking out of handle getting the whole counter soaked. Shower handle was hard to operate, no instructions. Not a horrible stay, but not great.

Partner

2/10

Poor

09 Jul 2026

Rob

Dirty hotel, drug use all over, rooms dirty, bathtub had blood in it. Don't go!!

10/10

Exceptional

08 Jul 2026

Sandra

Bueno

4/10

Poor

07 Jul 2026

Sarina

Threadbare and showing its age. Sofa bed had thin mattress and didn’t come with bedding. Staff was helpful though.

Family_with_children

6/10

Pleasant

29 Jun 2026

Michael E

Pricey for no real amenities. Location was ideal for my trip.

Self

8/10

Excellent

29 Jun 2026

Elmarie

IS A GOOD PLACE AND ECONOMIC TO STAY THEY WHERE HELPFULL WHEN WHE NEED ASSISTANCE.

4/10

Poor

28 Jun 2026

Laurie

I would not recommend this facility to a stranger. Property is not well maintained, everything felt dirty, we actually contemplated leaving early and not finishing our stay.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Richard

Not clean at all.

4/10

Poor

27 Jun 2026

Frances

It is a shame at one time this was probably a lovely hotel. But it is being let go. The grass was not cut. Trash cans were not emptied. Our room was clean. The bathroom and the room itself. And the eating area for breakfast was maintained. But elevators were filthy. The carpeting in the hallway had food and paper when we arrived on Thursday and when we left Saturday it was still all there. The pool area is being let go. The pool itself was clean. It's just so sad you know someone is just taking the money but not investing it back into the hotel.

Family

4/10

Poor

27 Jun 2026

Stephanie

very outdated and wasn’t very clean. The towels were very small. The phone did not work to reach the front desk. The hairdryer did not work. Not worth $200.
Very disappointed.

Family_with_children

6/10

Pleasant

25 Jun 2026

Hilary

Our toilet was wobbly, lamp didn't work, bathroom door knob was almost falling off, garbage was left outside many doors, woke up at 12am and the entire floor smelled like weed. Was so bad that I felt like I was choking on it, couldn't get any relief from it unless I went outside. I don't care if people smoke but damn, do it outside so the rest of us are not suffocating on stale weed drenched air.

Friends_and_family Family

6/10

Pleasant

24 Jun 2026

Roberto

A refreshed look would increase this hotels revenue by Thousands! It feels tired and neglected. I appreciated the “patriotic” details in the lobby but the fluorescent lighting added to the dismal feeling. The location is excellent , however it lacks the details that would give it excellent reviews. The bathroom had mold on the bath tiles and caulking and there weren’t enough towels. The fluorescent lighting is horrible, the room in dire need of new carpeting and with a very visible hole adjacent bed, and non-functioning clock. There was good air conditioning and staff polite. We reserved a room with two queen beds but got only one. At minimum, continental breakfast should be complimentary as most others in the area do. Breakfast is available at cost. The outdoor pool area was beautiful, offering families a fun getaway with kiddoes. That said, given the demand due to ongoing World Cup matches and limited availability, the price was reasonable. You get what you pay for. It was one night and we slept comfortably. However, the hotel is located in an affluent part of West Chester PA with restaurants and shopping nearby and about a 25 min drive to Philadelphia. I’d volunteer to help redecorate without spending a fortune. It would truly help their business by volumes! $$$.

2/10

Poor

22 Jun 2026

Scott

Do not stay here it’s dirty I had to get another hotel to make matters worse Expedia was no help at all getting me a refund

Family_with_children

4/10

Poor

22 Jun 2026

Brad

old, not clean, holes on carpet. Our original room had the lock on the door that was installed incorrectly and did not work. We changed rooms, and our new room the shower was broken, the bathtub didn't work. The carpet had holes everywhere.

Family_with_children

2/10

Poor

22 Jun 2026

Jennifer

Mold in the bathroom.

Family

6/10

Pleasant

21 Jun 2026

Michael

This hotel is very old, in need of some renovations. Rooms have carpeting, so, can only imagine what you are walking on. teeny, tiny pillows. There was plenty of hot water and pressure, so not a horrible stay. Peeling wall paper, dirty carpet. 2 star is pushing it.

Partner

2/10

Poor

21 Jun 2026

Michael

I ignored the bad reviews, and i regretted it
Do yourself a favor and spend the extra $20 in any other hotel, the place was dirty, no uhmmm no recently used dirty, no like they kinda made our bed. The floor was sticky and there was crude everywhere
The shower was no working oh and the “hot buffet” the same food you can get for “free” in any other hotel
Save you a bad time and don’t book this place

Partner

8/10

Excellent

20 Jun 2026

James

Very clean comfortable bed quiet good value for the money

Self

8/10

Excellent

18 Jun 2026

Vijayabalan

It was a good stay for the budget. I liked the friendly approach of the front desk staff. I would recommend this property for families looking for a comfortable stay.

Family_with_children

10/10

Exceptional

16 Jun 2026

Mary

great place!

Family

2/10

Poor

16 Jun 2026

Paul

Son got bed bug bites and in morning we found evidence of them in the bed.

6/10

Pleasant

15 Jun 2026

Starla

There was mold on the shower curtain, and a stain on the blanket. Also the tiniest bath towels I’ve ever seen

Partner

2/10

Poor

15 Jun 2026

Rashaaan

I stayed at the Chester Hotel for two nights and experienced several issues during my stay. The toilet in my room ran continuously throughout the night, and the room was extremely cold because the heat was not working.

I reported these issues to the front desk manager, who assured me that he would move me to another room when I returned to the hotel that evening. However, when I returned around 9:00 PM, I waited at the front desk for the manager to assist me, but he never arrived. As a result, I was forced to spend a second night in the same cold room with the unresolved maintenance issues.

I am very disappointed with the lack of follow-through and customer service. I would appreciate your review of this matter and consideration of appropriate compensation for the inconvenience and discomfort I experienced during my stay.

Family

2/10

Poor

14 Jun 2026

Beth Ann

Good location to where we needed to be for the weekend. Check-in process was quick, and pool looked pretty BUT hotel is completely outdated, strange smell from the minute you entered the building, no one at desk to answer questions. We bought an air freshener for our room. I heard multiple guest mention their air was out. Stains all over carpet in rooms, and halls. Bring your own laundry soap if you’re there for sports. Our lights flickered most of the stay. Super disappointed with what we paid for this hotel too. Just felt gross

Family

4/10

Poor

14 Jun 2026

Jennifer

When we stayed, there were very noisy kids running up and down the halls all night. At 2 am, there was loud banging on our door and kids running away. This continued until 4am. When we spoke with the front desk, they said there was nothing they could do and we should call the police if we had a problem. At the pool, the kids were playing with the lifeguard equipment, no towels, and adults smoking week in front of our kids. Again, staff said they couldn’t do anything. Really disappointing.

Family_with_children

6/10

Pleasant

14 Jun 2026

Katherine

The rooms were clean but need to be maintenanced. The hallways were dirty and smelled. Pretty sure there was smoking accruing on our non-smoking floor. It worked but would have enjoyed a cleaner overall building.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Phyllis

The staff was very nice and the property was well maintained. The room was clean with no evidence of anyone smoking in our room. They offered a good buffet breakfast for $6.95 per person. I'd recommend it,
Certain parts of the hotel could be updated but, over all a nice place to stay.

Family

6/10

Pleasant

08 Jun 2026

Michael

For $211 I would think I would get a room that the air conditioning unit doesn't have its control panel smashed out with the knob sitting on top would also expect everything in the facility to be well maintained it's the little things that make a big difference.

Partner

4/10

Poor

07 Jun 2026

Bryan

The place is old and run down. The breakfast you usually get for free they charge you $7.95 and it is not good worse then the free breakfast you get everywhere else. The room was somewhat clean but ever lamp shade in the room was broken and the room smelled bad. The AC worked and did a good job and the bed was comfortable just not sure the sheets were clean.

Friends_and_family Family

6/10

Pleasant

05 Jun 2026

Josephine

Breakfast i didn’t like choices and room did have enough towels. I had to go and ask at front desk. Room should also have enough towels for the number of guests. I didn’t like that at all.

Family_with_children

6/10

Pleasant

05 Jun 2026

Jorge

👍

Family_with_children

2/10

Poor

24 May 2026

Brian

Toilet bowl seats in the hallways… Dirty toilet bowl plungers in the hallways used towels left in the bathroom… Entire room, bedsheets, smell like mildew dirt and grime all over the telephone and other items in the hotel the entire hotel has not been cleaned in months years, I don’t know dirt and grime everywhere. no working shower whatsoever. Elevator broken, not working on one side of the hotel.. it was so bad that we checked out.

Friends_and_family Family

4/10

Poor

21 May 2026

Talia

Parking

Family_with_children

10/10

Exceptional

20 May 2026

Sarah

My husband and boys were happy and the breakfast was amazing

Family_with_children

6/10

Pleasant

20 May 2026

Harold

Room was clean.
This hotel is older well used but over a ok value

10/10

Exceptional

19 May 2026

Sarah

The room was clean and didn’t smell, we had a view of the beautiful pool from our room which was nice. The guy at the front desk had some type of issue putting my partner and I and my best friend together, it took quite awhile to figure it out but eventually he did. The bathroom was spotless and clean. Overall, it was very nice stay. I enjoyed it.

Friends

2/10

Poor

19 May 2026

Erica

When I called ahead was told pool would be open it was not, gym was not accessible, room was not ready till after 9pm we got our room at 9:45 pm unacceptable especially after traveling over 9 hrs. Floor our room was on spelt like someone died on it. Children running around knocking on doors after 1am went on for an hour. Asked to speak to Manager who conveniently was never there left multiple voicemails. I want to be compensated for the inconvenience that this hotel has caused us.

Friends

4/10

Poor

18 May 2026

Tina

We had no washcloths, towels, hand towels, shampoo, soap, and lotion in pur bathroom. Went to turn on the tv and no remote control. We got in late checking in and the line was long.. I waited until the next morning to go to the front desk. I was able to get everything but washcloths. We had friends that stayed too and they only had one set of towels, washcloths, and hand towels. The price you pay you shouldn't have to ask for those and they were cleaning rooms at 8 at night.

Friends_and_family Family

8/10

Excellent

18 May 2026

Larry

Did the job and was just enough.

Self

2/10

Poor

17 May 2026

Katherine

We did not stay after seeing the condition of two of the rooms. One room was not ready after 4 pm which the manager said was not a hard time but a general time for your room to be available.

Paint oeeiling from the walls. Rust around the drains. Curtains of different sizes on the windows. Black filth on the comforter.

The room on the second floor was at the end of a dark hallway with rooms agar the entire way down the hall. As you walk by the opened doors exposed rooms filled with trash and sheets on the floor.

Absolute filth. The manager was highly combative and I had to press for 30 minutes for my refund.

The photos online are not accurate. They have been doctored.

Friends_and_family Family

6/10

Pleasant

17 May 2026

Martha

The room itself was not very clean. The curtains had tears and blood stains. Some of the lamps did not work.

Family

8/10

Excellent

16 May 2026

Robert

Easy access to items in the area. Elevators fast.

Self

6/10

Pleasant

12 May 2026

Benita

Parking was safe i did not have the breakfast as they charge for it. The room was clean and the staff were very friendly

Self

4/10

Poor

11 May 2026

Philip

Bed was great and that’s the only thing, wallpaper peeling off, surface of elevator looks like they have never been touched, only highlights where the breakfast and the super nice lady that was there.

Partner

2/10

Poor

04 May 2026

Albert

Heat/AC unit did not work. Fridge was warm and tv only got 5 channels even know the guide showed 50+ everything was NO SIGNAL thats when you could get the remote to change the channel also the ice machine did not work.

Self

2/10

Poor

03 May 2026

Toma

Room was a disaster. Damaged walls, ceiling in shower, smells, etc

10/10

Exceptional

03 May 2026

Christine

Front desk staff very friendly and professional.

Partner

10/10

Exceptional

02 May 2026

NANCY

It was like a Hotel 6; clean and paid for

8/10

Excellent

27 Apr 2026

Askar

Paid breakfast. So did not use it. Parking is good

6/10

Pleasant

26 Apr 2026

James

Stay was quiet, fairly clean, and overall ok.

10/10

Exceptional

26 Apr 2026

Luke

very good

10/10

Exceptional

24 Apr 2026

Daniel

Very nice room and staff is great!

Self

10/10

Exceptional

24 Apr 2026

Keviche

breakfast staff was friendly and nice

8/10

Excellent

21 Apr 2026

Beth

There is plenty of parking. The lobby was lovely and beautifully furnished. The front desk staff was polite and cordial. There is a restaurant/bar(?) off of the lobby.
The elevator and hallways seemed a bit run down but the guest room was clean and the beds were comfortable.

Family_with_children

4/10

Poor

19 Apr 2026

Nicole

It was an overnight stay but the room had a bad smell it wasn’t any wash cloths thank god we had our own! And the AIR wasn’t working properly?

Partner

4/10

Poor

18 Apr 2026

Mahesh

Sofa bed are really bad.

Family_with_children

6/10

Pleasant

12 Apr 2026

jennifer

Parking lot had a bit of trash in the lot from either the wind or the cats going through the over filled outside trash bins we saw on the property.
We stayed in nonsmoking room and the entire floor smelled of smoke every night we were there. Breakfast was ok. Same thing offered each morning but the woman running it was super kind and very helpful.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Kristina

Very noisy most of the evening/nights. The fridge in the room make a loud ticking noise continually, safely lock on door didn’t work,

10/10

Exceptional

10 Apr 2026

Wenhua

Fair

10/10

Exceptional

03 Apr 2026

Celestino

Great place to stay clean and affordable management was very polite I will stay in the near future

Partner

6/10

Pleasant

30 Mar 2026

Margaret

front desk associates excellent

Self

2/10

Poor

16 Mar 2026

Doug

We were giving our first room,toilet leaked all over,given a second ,toilet didnt flush,sink leaked,little hot water. Was not a fun stay

Partner

10/10

Exceptional

15 Mar 2026

Jay

Clean rooms

Self

6/10

Pleasant

03 Mar 2026

nirav

Shower wasn’t working

Family_with_children

4/10

Poor

22 Feb 2026

Tien

The towers and bathroom are dirty. Bad maintenant building. Only one positive is all staffs are very nice and friendly

Friends_and_family Family

2/10

Poor

16 Feb 2026

Alexis

The room was a cringe. Looked like it has not been whipped down in years. The wash cloths and towels had an odor to them. The fridge was warm And I even spotted some dead bugs in the painting.

Business_and_leisure Family

10/10

Exceptional

02 Dec 2025

Gregory

Perfect for what I needed.

10/10

Exceptional

29 Nov 2025

Moses

It's an excellent hotel
Very clean and a very large parking lot

8/10

Excellent

23 Nov 2025

Kim

Staff was lovely, room needs some finishing touches. Beds were comfortable and price was fair.

Leisure Family

6/10

Pleasant

16 Nov 2025

Don

Room was clean but needs a lot of updating.

Leisure Partner

4/10

Poor

10 Nov 2025

Denisha

The was stink and dirty!

8/10

Excellent

10 Nov 2025

mary

it was fine enough for what we paid. i would stay again

4/10

Poor

09 Nov 2025

Harold

The room did feel neglected, and had an overall feeling of seediness and despair. It wasn't well lit, it was outdated, and the rug was terribly soiled. The toilet didnt flush properly, the bathroom wall had and ugly stain seeping through the wall paper and there was an incessantly loud air vent in the bathroom making it hard to sleep. Everything seemed old, dusty, and not very well maintained. I will not be staying here again.

Business Self

6/10

Pleasant

09 Nov 2025

Brittany

Man at front desk was not very welcoming. I asked for paper plates possibly no they dont have them asked for napkins they dont have those either

Friends_and_family Family

2/10

Poor

07 Nov 2025

Denisha

All around uncomfortable

Self

4/10

Poor

01 Nov 2025

Margaret

Not an attractive lobby - front staff not welcoming

10/10

Exceptional

31 Oct 2025

RaQuita

Good

10/10

Exceptional

26 Oct 2025

Carmen

Room was clean. Bed was comfy. It was quiet. Staff was friendly. Plenty of parking.

Leisure Partner

8/10

Excellent

24 Oct 2025

Darlene

Review of my stay

Check in was fine. When I got to my room, the bathroom smelled of smoke. I spoke to the front desk and he changed my room without hassle. The bed was comfortable for me and it was clean. I had trouble with the A/C unit and they tried to remedy the problem 3 times, but then I gave up and just went to bed. Overall, I would stay here again.

Self

10/10

Exceptional

23 Oct 2025

Steve

Nice, quiet property. Friendly front desk staff. Clean room. I will stay there again when i pass through.

Leisure Family

2/10

Poor

13 Oct 2025

Jennifer

Took 2 hours to get towels and could only get 3 towels and 2 wash clothes for a family of 5 then I was told wait till 9am the next morning

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

John

Great experience, would definitely stay again.

Leisure Partner

2/10

Poor

09 Oct 2025

Samson

bad and not clean room. Shower room was not clean, the bed and everything was not safe

10/10

Exceptional

06 Oct 2025

Sean

Clean room and great staff

4/10

Poor

06 Oct 2025

Frances

The hallways were dirty. Looks like no one ever vacuumed!
The bathroom in the unit my friend stayed in, that I booked mind you. ( how embarrassing!) was dirty, towels and wash clothes dingy and the tub was horrific! I wound up getting my cleaning products from the car and cleaning the bathroom. Smdh! When I let staff know they said that’s the way it is and seemed generally unconcerned. When I mentioned to them that I cleaned it, they didn’t care about that either didn’t even say thank you.

Business_and_leisure Friends

10/10

Exceptional

05 Oct 2025

Paola

Clean room

Leisure Partner

10/10

Exceptional

05 Oct 2025

Robert

Staff friendly. Bed comfy. Rug needs replacing. Shower great. Price excellent

Partner

2/10

Poor

04 Oct 2025

Michael

Sleeping on the street would probably be more comfortable.

10/10

Exceptional

22 Sep 2025

Jainice

The price and location and the space in the rooms

Leisure Family

10/10

Exceptional

19 Sep 2025

Andrew

Had great stay!

Business Friends

2/10

Poor

18 Sep 2025

Theodore

Nice lobby. Check in guy had his head stuck in his cell phone - lousy greeting. Lots of broken stuff in the room. Not a single towell rack in the entire room. Lousy checkout, no one at the counter.
Avoid

Business_and_leisure Self