Name: Holiday Inn Express Exton - Great Valley By IHG
Address: 120 N. Pottstown Pike, Exton, 19341, US

6/10

Pleasant

10 Jul 2026

Grant

out of many breakfast items

Partner

8/10

Excellent

23 Jun 2026

Anita

I enjoy my stay. The room was clean and the staff was very nice.

Self

10/10

Exceptional

23 Jun 2026

Herber

Good

Partner

6/10

Pleasant

21 Jun 2026

Melissa

The beds and pillows were very comfortable. The room smelled very musty and the carpet felt wet. We stayed on the first floor. The staff was very friendly. No ice in the ice machines. This hotel needs some TLC and some renovations.

Family

4/10

Poor

15 Jun 2026

Jennifer

For the price, the hotel isn’t terrible, but could definitely use some upgrading and maintenance. The elevator moved very slowly and was loud like it was struggling. The A/C in my room was very loud and barely blowing, and the ceilings in my room were cracked all the way around and down the middle. Property was clean overall, but definitely needs some work.

Self

10/10

Exceptional

13 Jun 2026

Kathleen

Great place to stay.

10/10

Exceptional

10 Jun 2026

Marie

Property was clean and cared for, however carpet in room smells. It’s generally like this in all hotels and don’t know why they all don’t change to bare floors. So much cleaner. Carpet just accumulates dirt and smells.

Partner

10/10

Exceptional

04 Jun 2026

Robin

Holiday Express is top on my list. Little extras like welcoming refreshments and cookies. Always clean and accommodating.

8/10

Excellent

01 Jun 2026

Colin

Good breakfast. Clean rooms

2/10

Poor

24 May 2026

Jason

The rooms are disgusting they don’t clean the vents they pour grout on top of grout to mask mold and rust the carpets are disgusting do not stay there. Ever

Family_with_children

6/10

Pleasant

22 May 2026

Daniel Ray

Ants. Lots of ants. Not that crazy about my stay and bathrooms are small

2/10

Poor

22 May 2026

MARK

I do not believe the room had been vacuumed during cleanup prior to my arrival. Visible clumps of stuff all over and there was close to a puddle between the two beds in the room. I had to wear shoes in the room.

Only one elevator working; the ice machine on the floor I was on was out of order. The general state of the hotel was unkept and dirty.

Self

2/10

Poor

20 May 2026

Asma

Insects/ants in the bathroom

Family_with_children

10/10

Exceptional

19 May 2026

Todd

Friendly staff and very nice and clean rooms

Partner

10/10

Exceptional

18 May 2026

Harriett

The staff very helpful The refrigerator was not very cold and ac unit in the room was loud and the ice maker on the 2nd floor was broken and had to go on the third floor

Family

10/10

Exceptional

18 May 2026

Luke

Room was great. Clean, everything functioned, staff was pleasant and helpful.

Family

10/10

Exceptional

17 May 2026

Brett

The breakfast was good. Had a better variety then most hotels

10/10

Exceptional

10 May 2026

Jeffrey

Great experience, staff was helpful and friendly.
Would be helpful and useful if front desk had a small tool kit. I needed a pair of small pliers for a small task, and front desk couldnt help. resolved issue on own.
But just a smal kit would have been helpful.

10/10

Exceptional

09 May 2026

Christian

I liked that there was a clean and small lunch room. I was there with my daughters volleyball team so they got to hang out and eat dinner. It was wonderful.

Family_with_children

6/10

Pleasant

06 May 2026

Christina

I couldn't get the blind to work and an outside light was out our window. So it was like daytime the whole night and I couldn't sleep. Kids were already sleeping so I couldn't request staff to come in to try to fix because it would wake them.

Family_with_children

10/10

Exceptional

04 May 2026

Kellie

The staff was very friendly, room very clean and enjoyed the continental breakfast. I would stay at this location again.

10/10

Exceptional

02 May 2026

Georgia

Clean rooms, polite staff. The hotel is in a great location central to many dining and shopping options. Would stay there again.

Partner

4/10

Poor

26 Apr 2026

Richard

No cinnamon buns. The only thing that sets Holiday Inn Express apart from other mediocre breakfasts.

No recognition from the staff for gold member status.

Had to get our room key reprogrammed because someone attempted to enter our room. No apology.

Partner

10/10

Exceptional

25 Apr 2026

Lindsey

The room was clean and the staff was very friendly. Everything was in working order and it was the perfect distance for walking to restaurants!

10/10

Exceptional

23 Apr 2026

Laraine

Good Breakfast, clean room

Partner

10/10

Exceptional

20 Apr 2026

Francis

The hotel is very clean. The staff is helpful and hospitable. The exercise room is nice and has the necessary equipment for exercising while traveling.

THE COFFEE PROGRAM IS THE BEST OF CLASS!

Self

10/10

Exceptional

19 Apr 2026

Jasmin

Good breakfast. Nice people. Good place to stay.

6/10

Pleasant

19 Apr 2026

Jessica

Hotel bathrooms are due for a remodel. Couldn’t enter shower without getting the floor soaked. I wish the bedding and bath towels didn’t have stains.

Staff, lobby, breakfast and outdoor patio were wonderful

Thank you.

Family_with_children

4/10

Poor

18 Apr 2026

tracyann

Book a king room was given a handicap room near lobby with kitchen and gym. No iron in room. Parking at night was over capacity. Very noisy. Would not stay here again.

Partner

10/10

Exceptional

15 Apr 2026

Errol

The room was great. Nice and clean. Breakfast??!!! Well, I hope they’d consider adding more selections to the menu.

Self

10/10

Exceptional

12 Apr 2026

Michael

Hotel cleanliness was excellent, room cleanliness excellent, size of room. Excellent, comfort of the bed was excellent, iron works perfectly, lighting in bathroom excellent, shower and water pressure pressure pressure excellent. A wonderful experience with very pleasant staff, I recommend staying at this hotel every chance you get.!

8/10

Excellent

12 Apr 2026

Virgil

It was a last minute choice and it did the job.

Self

6/10

Pleasant

12 Apr 2026

Arie

Location is great but very dated rooms

Business

8/10

Excellent

06 Apr 2026

Erika

The Pros- location is great with CVS, Trader Joes, restaurants within waking distance. Staff is great. 24 hr coffee available

Cons- room needs to be updated, see pics. The back door to the hotel we were told we could use, but it's damaged, needs to be fixed. ZERO hooks in bathroom for towels (only a hole in the door where the hook should be)

8/10

Excellent

06 Apr 2026

Paula S

just a late check in for overnight. Convenient breakfast in the morning. check in and check out no problem.

Partner

2/10

Poor

03 Apr 2026

Elton

Cracks and flakes above my bed and in the bathroom ceiling. View of the pool, that was not in use understandably was bad. Leaves all in the pool area, was not inviting to sit outside because of how it looked. Free breakfast was a joke, all of the juice in the juice machine was out. Coffee was sub, and the pancake machine was down and appeared to have been down for a while. Helpful if staff could speak English and answer questions if you have a question. I would not recommend this hotel. Only good thing I can say is it’s location.

8/10

Excellent

03 Apr 2026

Anitha

The shower needs updates. It is impossible to turn on the shower without getting wet. The shower was not turned down so the water was spraying everywhere. I recommend a hand held shower attachment option.

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Lisa Joy

Needs updating

10/10

Exceptional

24 Mar 2026

Deborah

Yes it covered all my needs, no problems

Family

2/10

Poor

16 Mar 2026

Elizabeth

I have stayed in many hotels over the years and can honestly say I have never encountered such a combination of basic failures in accommodations and service.First and most concerning, our room had no functioning heat, leaving the room uncomfortably cold throughout the night. During the evening, my daughter became sick, which is when I discovered that there was also no hot water in the room. We ran the shower for over 30 minutes attempting to get hot water, but it never warmed up. As a result, no one in the room was able to shower. A hotel without heat and hot water is simply unacceptable.Additionally, the refrigerator in our room barely functioned. It was hardly cold at all, and the drinks we placed inside remained warm. Between the lack of heat, lack of hot water, and a refrigerator that did not work properly, the room simply did not meet even the most basic standards expected from a hotel stay.On top of that, the ice machine on our floor was broken, forcing us to go from floor to floor searching for a working machine. This added even more inconvenience to an already frustrating stay.
The situation worsened the following morning when housekeeping began banging on our door nearly two hours before our scheduled checkout time. This was extremely disruptive and unprofessional. My daughter, who had been up sick all night, had finally fallen asleep and was abruptly woken up by the noise. I was shocked that staff would disturb guests so early, especially when checkout time is track

Family_with_children

4/10

Poor

15 Mar 2026

Daniel

Deadlock was broken and there was absolutely zero hot water on Sunday morning before checkout.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Barry

Breakfast menu was fresh with a good variety of breakfast items. The room was clean and a handicap room was available with a walk in shower.

Partner

10/10

Exceptional

13 Mar 2026

Samantha

Great breakfast, clean, bright, comfortable rooms, the gentleman that checked me in was great

Business Self

10/10

Exceptional

09 Mar 2026

Herminio

Muy bueno

6/10

Pleasant

02 Mar 2026

Jessica

The hotel was clean - updated lobby and dining area but our room was a little dilapidated. Additionally, it took about 15 minutes of running the shower and faucet for us to get hot water. The night guy at the front desk had to \"reset the boiler\" when I told him that we had no hot water but the problem persisted all weekend. Otherwise, it was a fine play to stay.

Family_with_children

6/10

Pleasant

02 Mar 2026

Pia

I've stayed here many times in the last few years and this stay was very disappointing. Our room smelled sour when we walked in, and I thought it would dissipate, but it only got worse. Turns out, our room was directly over the kitchen. In the morning, our bathroom smelled of bacon. And worst was the hair in the bathroom that did not belong to us. The staff was very pleasant, however. Nice people.

10/10

Exceptional

26 Feb 2026

Jill

Great location, friendly staff, comfortable beds, and delicious continental breakfast

Partner

8/10

Excellent

11 Feb 2026

Ryifee

The room was clean staff was very friendly

Business Self

4/10

Poor

07 Feb 2026

Stacie

The stay was fine but never received my $50 deposit back after calling twice and my bank telling me it was the merchant fault

10/10

Exceptional

03 Feb 2026

Anna

clean room, nice breakfast

Leisure Partner

4/10

Poor

01 Feb 2026

John

There was no hot water. I asked the desk about it and was told to let the water in the sink run 10-15 minutes and then the shower would be warm. Tried that and the water did not warm up. I can't imagine I'm the first person to have this problem there. When the outside temp is 9 with below zero wind-chill, it's a problem that the only running water in the room is cold

Business

10/10

Exceptional

31 Jan 2026

Lisa

No issues, room was clean other than a few stained towels. Staff was friendly. Breakfast was good. The little hot chocolate bar was nice during a snowy stay.

10/10

Exceptional

27 Jan 2026

Harold

Good room 3xcellent staff

6/10

Pleasant

25 Jan 2026

Brittney

The staff were great!
The rooms could use a new everything though.. stains on every towel so I used my own towels. There were huge food stains on the bedskirt.
The fire alarm noise went off for a few minutes every other day.
There are vending machine items at the front desk for purchase. They are extremely overpriced but that was expected.
There are several restaurants, grocery stores and shopping centers nearby. There is a restaurant/bar that is basically in the same parking lot- walking distance. They’re open pretty late so that’s another great convenience!

Business Self

10/10

Exceptional

23 Jan 2026

Denise

Great

10/10

Exceptional

21 Jan 2026

Shannon

Clean, great staff, rooms well designed. Also liked the window coverings. Loved having 24 hour coffee and hot cocoa. Would be 5 stars but one elevator kept clunking and breakfast was meh.

Business Partner

10/10

Exceptional

20 Jan 2026

Don

Always a pleasant experience

Leisure Family

10/10

Exceptional

19 Jan 2026

Andrea

Easy check in. Clean

Business_and_leisure Family

10/10

Exceptional

19 Jan 2026

David

YEs everything was great!

Leisure Family

10/10

Exceptional

18 Jan 2026

SHANNON

Clean, decent breakfast, good location

2/10

Poor

17 Jan 2026

Mark

$200 and no got water!!!!!!!!

10/10

Exceptional

17 Jan 2026

April

Super friendly staff, great parking, hot choc bar w/cookies, print center, nice breakfast options but not for medical restrictions, super clean public bathroom, beautiful gym equipment, snack/drink vending at front desk, ice vending machines beautiful, extra amenities available but need a physical cc to use 1 of 4 washer/dryer

Self

2/10

Poor

17 Jan 2026

Susan

The hotel is lovely and inviting. The guy at the desk, STEVEN, was dismissive and rude. We had requested rooms adjoining or near each other, and also confirmed in writing when we booked as well as with a verbal phone call. He told me we DID NOT request anything and the hotel was completely assigned and sold out. Oh well, it was only for 1 night, so one room on the 1st floor and one on the 3rd was what we were told. Before our friend checked in, they were moved to the 1st floor, mysteriously, but we were grateful. We had NO HOT WATER in our bathroom, but figured it would get better by morning. Our friends were also without hot water and needed to shower. They were relocated to a new room (which was mysteriously available, after Steven had told us the entire hotel was booked solid... hmmmm.) which had hot water. We were give access to a room with hot water, just in case, but chose not to move everything, as we were already settled for the evening, and figured that 8 hours was plenty of time for the hot water to return.

It did not.

We walked down the hall with bedheads, in our pjs, toting all of our shower stuff to shower in the \"new room.\" It was an ADA accessible room with a roll in shower. Lukewarm water, which FLOODED the bathroom, as the drain in the floor was not working.

All in all, the thing that was MOST undesirable was the obvious attitude and untruths told to us by Steven.

Friends_and_family Friends

10/10

Exceptional

16 Jan 2026

Stacey

We only stayed one night the room was clean and the front desk guy was friendly!

Leisure Family

10/10

Exceptional

14 Jan 2026

Linda

Nice staff, very clean room

10/10

Exceptional

14 Jan 2026

Nathaniel

Love staying there always clean breakfast is amazing

8/10

Excellent

13 Jan 2026

Lauren

Nice room

10/10

Exceptional

12 Jan 2026

Jannea Isabel

The breakfast and staff were friendly. The bathroom shower just need remodeling

Leisure Partner

10/10

Exceptional

12 Jan 2026

Josh

Room was clean, staff was very friendly

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Natasha

Room was clean, check in was a breeze, bed comfie. Breakfast was decent and typical, the coffee was delicious. Great location as well, as there were many stores and restaurants nearby.

Leisure Family

6/10

Pleasant

11 Jan 2026

Susan

Room was in good order. Hot water was minimal. Staff was courteous. Coffee was delicious, breakfast was fine.

Leisure Partner

6/10

Pleasant

11 Jan 2026

Penny

I liked the breakfast and the pillow choices. Convenient location. But bathroom shower stall needed an upgrade and the tv and phone in the room didn’t work

Partner

2/10

Poor

10 Jan 2026

Moses

TV in the room did not work! Called the front desk about it and was told that someone was coming up to fix it.....that person did not come to fix it! The bed was terrible, it sinks in , bed is broken and seemed to have been sexed to Oblivion! Terrible experience at this location! I do not recommend it, and I'll never go back!

4/10

Poor

09 Jan 2026

Mary

The staff was very friendly. But the room wasn't good. The fridge didn't work and no ice machine on the main floor. You had to get into the shower to reach the controls because only one sliding door opened, which had you getting hit with ice cold water. The second day I came back from my mother's funeral and found I had no hot water. My options were to carry my clothes and toiletries to a room halfway up the hall to shower or take all my stuff and move to that room for only one night. I was leaving the next morning and I'm handicapped with a bum knee, hip and ankle. I just stayed where I was. Asked if they could take something off my stay and they said I have to go through Expedia but they would honor it. Microwave is at least 6 1/2 foot high which is dangerous for pulling out hot foods. I'm 4'10. I had to get my collapsible foot stool to get in the bed, they are way to high even for an average height person. The coffee was the most bitter coffee I've ever drank. I went to breakfast at 8:45. They had egg and cheese omelets. No bacon left. Sausage links looked so dry. And no cinnamon buns like they bragged about. The one thing good is that they did have a good amount of different foods. Sorry this so long but my stay started off pretty good and progressively got worse on a very depressing day for me. I was only there 2 nights.

Self

10/10

Exceptional

07 Jan 2026

Musu

The staff was amazing and understanding.

Leisure Partner

8/10

Excellent

07 Jan 2026

Douglas

Nice room, comfortable bed. Breakfast attendant friendly, and even used a translator to converse with me. Good selection of foods. Front desk staff friendly

Self

8/10

Excellent

01 Jan 2026

Susan

Comfortable beds, great shower

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Hector

EXCELLENT CUSTOMER SERVICE. Very Nice HOTEL. HIGHLY RECOMMEND .

Leisure Family

10/10

Exceptional

29 Dec 2025

James

Yes everything was great cleanliness, staff..

Leisure Self

2/10

Poor

28 Dec 2025

Ronald

No hot or wam water last nite or this morning

Partner

10/10

Exceptional

24 Dec 2025

Tommy

Always great. Super romantic and clean. The shower definitely fits more than two people!

10/10

Exceptional

23 Dec 2025

jean

MOST COMFORTABLE BED. LOUD HEATER

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Adib

A great place.

Business_and_leisure Partner

10/10

Exceptional

22 Dec 2025

Mason

The breakfast was phenomenal. The staff was professional and courteous.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Steven

Very clean, well-kept Hotel. Very quiet in our room. The heating, cooling unit was quiet and worked well. Excellent TV. Comfortable bed and pillows. The breakfast was very good. We would stay again.

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

John

Clean ,nice staff, perfect location

Business_and_leisure Self

10/10

Exceptional

08 Dec 2025

Christine

Nice people.

10/10

Exceptional

05 Dec 2025

Lisa

Room was clean and staff was friendly

Business Self

4/10

Poor

30 Nov 2025

Frank

Water outage at property during stay

8/10

Excellent

27 Nov 2025

Adejoke

Ok

10/10

Exceptional

26 Nov 2025

Edward

Great Little hotel for the price. Comfy bed, super quiet and a good breakfast!

Leisure Partner

10/10

Exceptional

21 Nov 2025

Kevin

The hotel was in a location with many dining options, which was great. Their breakfast was delicious, with a variety of plates to choose from. When needed, the staff were courteous and very professional, helping me with whatever needed to be modified. Overall, a great stay and would definitely choose them again.

Business

6/10

Pleasant

18 Nov 2025

Leanne

The room was clean and pleasant, the staff always kind. Breakfast was included and solid. The lower rating was only for the fact that the water wasn't working for part of our weekend and when it did, was only cold. Only one of the two elevators was working and at one point the fourth floor button fell off and people had to walk up the last flight. Took what would have been a high rating materially down, as one would expect. Hope the maintenance crew can be brought in to get this solid hotel up to snuff

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Xun

Convenient location! Got everything we need. Love the coffee machine in the lobby! Stuffs are all helpful and friendly! Great breakfast!

Business_and_leisure Family

8/10

Excellent

14 Nov 2025

victoria

Clean room and very nice/helpful receptionists.
The ac in the room was a bit loud but the beds were comfortable.
Breakfast selection is great!

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Maria

Hotel limpio, muy tranquilo, comodo. Pasamos una estadia muy buena.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Carissa

Convenient area! Easy check in, good coffee!

2/10

Poor

09 Nov 2025

Alison

The elevator didn’t work and wouldn’t take us to our 4th floor so had to get off at the 3rd floor and walk up to the 4th floor. The front desk said they should probably get that checked out but nothing was ever done. Wish breakfast would have began earlier than 7am since had to leave before 7am for our tournament games. Our room had stains and was dirty. The coffee maker and supplies looked like they had coffee and stains. Not clean in anyway. The shower didn’t produce hot water and my daughter had to get a super cold shower. I tried this morning but still no warm or hot water so wasn’t able to get a shower.

I wouldn’t recommend anyone stay here.

Friends_and_family Family

4/10

Poor

09 Nov 2025

Dorena

The elevator didn’t work well. We were on the 4th floor - it wouldn’t go up to the 4th floor so we had to take it to the 3rd and the stairs up to the 4th. The 1st morning we had no water and no one answered when called down to ask about the water and we had to leave due to plans unable to shower.

Leisure Family

6/10

Pleasant

09 Nov 2025

Kassie

Staff was very nice and gym is nice. I liked our room and bed was comfy. But day 1 the shower went out in the building. When it came back on it would go from hot to cold in the middle of the shower - literally while I was showering it went freezing cold and took a while to warm back up - both days. They also lack amenities- I had no toilet paper or Kleenex when we checked in...food was standard and no complaints. Area is nice and 20 minutes drive from KOP mall

Business_and_leisure Family