Holiday Inn Express & Suites West Chester By IHG

10/10

Exceptional

31 Mar 2026

Sean

Staff was very friendly

10/10

Exceptional

31 Mar 2026

heidi

The breakfast was great! It got pretty busy on some days, but they kept working to keep it stocked. They even had people to take your trays after you were done! Front desk people were nice and accommodating too. They went above and beyond to try to get our room next to my kids room. Elevator was always busy, but that's too be expected with a lot of people staying there.

8/10

Excellent

30 Mar 2026

Eric

Breakfast was good, Room was small. Bathroom was good. Bed was made everyday and new towels too which was nice.

Partner

4/10

Poor

30 Mar 2026

Liena

We stayed at this hotel for 6 days, and unfortunately, this will be our first and last stay. From the moment we arrived, we had a very negative experience with a front desk employee named Lindsay. Her behavior toward us felt disrespectful and, at times, discriminatory. We were traveling with an oversized van, and the hotel parking garage has a low clearance, so our vehicle could not enter. When we explained this, she simply told us to “change the car,” which is unrealistic when you’ve already rented a vehicle. The next day, we spoke with a manager at the front desk who acknowledged that the situation had not been handled properly. She explained that cars that do not meet parking requirements should be addressed accordingly, and some vehicles were moved that day. However, later that evening, we encountered Lindsay again, and the issue continued. She refused to assist, was very dismissive, and even waved her hand in our face saying she didn’t want to see or talk to us. This is completely unacceptable behavior from a customer service representative. To make matters worse, another guest approached to ask what had happened, and Lindsay openly shared details of our situation without any regard for our privacy. We reported everything to the hotel’s headquarters and were told a report would be filed, but we never received any follow-up. Aside from this, the overall experience did not meet expectations. The rooms are extremely small—comparable to cruise ship cabins—and the breakfast

10/10

Exceptional

29 Mar 2026

Lan

Staffs are very helpful and polite

Friends_and_family Friends

10/10

Exceptional

29 Mar 2026

Lyudmila

Good

10/10

Exceptional

29 Mar 2026

Adrian

Great breakfast. Very practical and clean

10/10

Exceptional

29 Mar 2026

Jennifer

Breakfast was fantastic! Staff very friendly. Place was clean. The elevators are my only complaint. And the room is tiny but it worked.

Partner

10/10

Exceptional

28 Mar 2026

SANTIAGO

Room were fine just a bit crowded. The air conditioning had some dust but they were happy to clean it. They are nice with breakfast and we got a surprise if you come to the hotel for a special occasion. It is centralized to waikiki, so you can walk around the area. The staff were the biggest highlight. They welcome you and try their best to help you out. They always have theta cheerful smile and will always have an answer to your questions. Overall, It is a good hotel if you are willing to save up money and if you bring your car, you options to either choose the hotel parking but you can also do outside parking.

6/10

Pleasant

28 Mar 2026

JI HYANG

The staff were very friendly. The hotel room had some dust, and although housekeeping cleaned every day, the floor was never properly cleaned. The dust and even some cereal that were there from the beginning remained until the end of our stay.

There was no hand wash provided, so we had to request it. Also, every time the neighboring room used their bathroom, we could hear noises coming from our toilet. The staff attempted to fix it once, but the issue continued.

The room was smaller than expected. There were three of us, and it was so tight that we would bump into each other when moving around, so we had to take turns.

The best part was definitely the breakfast buffet. The yogurt, sausages, fruit, oatmeal, and coffee were all great.

The swimming pool was extremely cold, so we couldn’t really use it. It was surprising how cold the pool was despite the hot weather—just something to keep in mind.

Family_with_children

10/10

Exceptional

27 Mar 2026

Sandra

Me hospedé con mi familia 03/19/2026 por 8 días , el servicio excelente súper recomendado, la ubicación del hotel es genial tiene todo muy cerca Restaurantes y playa, el hotel facilita toallas de playa, me hospedaría nuevamente encantada

Family

10/10

Exceptional

26 Mar 2026

David

I enjoyed myself.

8/10

Excellent

26 Mar 2026

JOANNE

Good breakfast

4/10

Poor

26 Mar 2026

Harold

Rooms were very tiny. Took forever to use elevators. Place is getting old.

Family

8/10

Excellent

26 Mar 2026

Gregory

I enjoyed the breakfast every day down stairs and everyone was very nice.

Partner

6/10

Pleasant

26 Mar 2026

Kayleigh

Good but resort fees are absurd, parking is limited.

6/10

Pleasant

25 Mar 2026

Garrett

Hot tub not working, elevators not working

Friends

4/10

Poor

25 Mar 2026

Kayla

No hot water in my room, hot tub was broken all week yet they charged for “amenities” that we didn’t get to use.

10/10

Exceptional

24 Mar 2026

Claudia

Always a nice stay at Holiday Inn. It is close to everything we need. The free breakfast in the morning saves money and it’s good. Good gym space and the outdoor space is good.

Family

6/10

Pleasant

24 Mar 2026

Roan

Yes, comfortable. Staff are super helpful and accommodating. Especially shout outs to the cleaning crew!!! Mahalo!!!

Family_with_children

4/10

Poor

24 Mar 2026

Ana

jacuzzi is broken and also the parking is an extra charge. elevator are broken most of the time.

10/10

Exceptional

24 Mar 2026

Noelani

Breakfast was good, and there’s parking

Partner

8/10

Excellent

24 Mar 2026

Martin

Clean room, hot tub boiler was broken so hot tub was a “cold” tub. Breakfast was good, property was clean

Family_with_children

10/10

Exceptional

23 Mar 2026

Roy

The staff were very helpful & courteous.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Mehdi

Clean room, quiet, good breakfast, close to beach and shopping

6/10

Pleasant

22 Mar 2026

Jasmine

Make sure to clean the room prior to lending it out

6/10

Pleasant

21 Mar 2026

Trisha

Elevators were consistently broken

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Casey

The hotel is clean, there is a hot breakfast every morning and the staff were all very helpful and friendly. The rooms are slightly smaller so if you are looking to just spend your time in Hawaii in the hotel room this place isn’t for you. If you’re on a budget and plan on spending more time outdoors exploring Hawaii and just need a place to rest then this space is perfect! Breakfast is nothing special but includes lots of options and it’s included which is a huge money saver when in Hawaii so you can spend more on excursions and a nice dinner after a day of adventure. Close to the beach, close to food trucks, close to shops. Parking will cost you but from what we saw, it was the cheapest option for parking and your vehicle is safe in the garage. I did the pay per day option and made a couple laps around the area before I pulled a ticket in case there was a free space nearby that was available. Just pay attention to the parking signs if you go that route. The pool is small and can get crowded, the water was very cold for both the pool and jet tub when we were there but it didn’t stop my kiddo from swimming. There is a mini golf course near the pool deck and a ping pong table as well as a game room which we didn’t use but looked like a nice little free family fun. All in all, don’t let the other reviews ruin this cute little option.

10/10

Exceptional

21 Mar 2026

NaShawn

The hotel was clean staff was friendly. I arrived early and was able to check in early. Truly enjoyed my stay.

Partner

10/10

Exceptional

21 Mar 2026

Pablo

We always choose Holiday Inn Express any chance we get, we loved the complementary breakfast! The hot tub sadly was not working, so it was just a 2nd heatless pool. But going to the beach was good enough for us, the location is great for what our trip was for and the property looks nice and its clean. The staff is amazing, will book again when I return to Hawaii

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Yi

Here have very nice free breakfast buffet in the morning. Just the building is getting old and the air conditioner is very loud.

Partner

6/10

Pleasant

20 Mar 2026

Lucy

Staff were extremely nice. However the sanitation of this place needs extra work. Shower sprinkler was filled with moss. Tables, sofa, and AC was dirty when I use a wet cloth to wipe the surface on my first day in the room.

Family

6/10

Pleasant

20 Mar 2026

Yahaira

Is a great location for staying. But room wasn’t that clean, carpet extremely dirty. Pool was fine, my girls love the game room. And breakfast is good.

Family_with_children

6/10

Pleasant

20 Mar 2026

Jaypee

Hotel is ok.

Partner

6/10

Pleasant

20 Mar 2026

Kumar

Limited parking. We landed in middle of a storm and the allotted room had water seeping through window. The staff was courteous and changed us to a different room.

6/10

Pleasant

20 Mar 2026

Gabriel

Online pictures are deceiving. Very small room. Common area by the elevator was not vacuumed once the entire stay. Hottub was cold. Pingpong rackets broken. Shower wasnt properly cleaned with visible hair. At check in they gave us a room with people already in there. ( we checked in at 1130pm)
Elevators took forever and most of the time one was down. ( they have 6)

They did eventually accommodate us. Breakfast was decent.
Overall 3.5 hôtel at the most.
Staff was friendly !

Family_with_children

6/10

Pleasant

19 Mar 2026

veronica

The elevators where not working and they take long to go down and up the window cooler made to much noise in a windy day

Partner

6/10

Pleasant

19 Mar 2026

Romina

Elevators didn’t work. Long wait times for check in and elevators.

Family

10/10

Exceptional

18 Mar 2026

wathana

The room is cleaned and room is cleaned daily. Very good breakfast and has plenty for all guests. Easy access to nearby areas. We will stay again.

Partner

6/10

Pleasant

18 Mar 2026

MARGIE

Parking is pricey and not guaranteed. The jacuzzi heater did not work and the water was too cold to use.

The breakfast buffet was excellent.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Vijay

Clean room and staff also nice

Partner

10/10

Exceptional

16 Mar 2026

Ashley

The staff are very helpful, when I needed my seats changed they were changed promptly same day. Unfortunately the hot tub was not working, staff stated that they were waiting on parts. But the pool was clean, the breakfast was good with a variety of options, the weather was nice we enjoyed our state.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Marichel

Traveled with family. We enjoyed our stay except for the storm. Walking distance to the beach and restaurants. Staff were friendly and professional esp the person that check us in. She was nice and helpful. The room was clean but a bit tiny for 4 people. Good selection of food for breakfast. Gym was clean. We didn't get to use the pool, not heated. Overall, we would definitely stay at this hotel again.

Family

6/10

Pleasant

14 Mar 2026

robin

Hotel was ok but the breakfast was awful, hot items like sausage, egg were consistently cold,very poor the worst hotel breakfast ive experienced in the USA and ive visited all 50 states, Beware

Self

2/10

Poor

14 Mar 2026

Joe

Yes

8/10

Excellent

13 Mar 2026

Ryan

Hot tub was broke down

8/10

Excellent

13 Mar 2026

Connie

.

Partner

8/10

Excellent

13 Mar 2026

grace

Yes

Partner

8/10

Excellent

13 Mar 2026

Cesar

Good location

Self

4/10

Poor

12 Mar 2026

Melodee

Close to everything Waikiki, but rooms are very small had a moldy smell, they refuse late check out, and you hot tub was broken.

Family

8/10

Excellent

12 Mar 2026

Priyanka Manoj

Internet is slow. Staff is helpful. Rooms are clean. 5 Star for breakfast. Only one think is window air conditioner is very near the bed(2 bed room). It been little uncomfortable near that bed.

Family_with_children

6/10

Pleasant

11 Mar 2026

Joachim

Room is small noise from the elevator everything else is good

Partner

10/10

Exceptional

10 Mar 2026

Giovany

Beautiful ocean view, lots of stores and nice restaurants very close to the hotel. The walk to the beach is short and very lovely! Very beautiful parks around to walk. The room was very clean and comfortable! The staff was super amazing and sweet! Very helpful and attentive! Looking forward to our next visit!

Family

6/10

Pleasant

10 Mar 2026

Le

No we booked partial Ocean view but there was no ocean view .the room is not clean I need to call housekeeping to clean my room . Sometimes staff are ok some are not friendly . Shops nearby convenient location bus station nearby to Waikiki beach 15 to 20 min walk .

Family

10/10

Exceptional

10 Mar 2026

Vera

Breakfast great the property clean it’s a perfect place all employees were so kind

8/10

Excellent

10 Mar 2026

Lessly

Not visible from our room

Partner

6/10

Pleasant

10 Mar 2026

Derrick

Rooms are little small, but other than that our stay was great!

Partner

10/10

Exceptional

08 Mar 2026

roz marise

Clean room and it’s walking distance to Waikīkī beach and shops.

Partner

10/10

Exceptional

08 Mar 2026

Jenny

Good

4/10

Poor

08 Mar 2026

Jessica

The elevators are always packed, the elevator bank lobby on the ground floor is congested during peak hours, especially breakfast where the entrance is in the same area as the elevators. The hot tub was BROKEN! The carpet on the floor I stayed on was never once vacuumed in 5 days. Resort fees should be waived

Self

8/10

Excellent

08 Mar 2026

Yimei

Room is small but neat and clean. WiFi is good. breakfast is good.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Claudia

Ocean view room was perfect! Hotel staff were exceptionally courteous. Full-on breakfast was awesome! I would come back and recommend to friends and family.

6/10

Pleasant

07 Mar 2026

jenida

Property looks good. My room however was not cleaned well, bathroom amd the side table in the room were always dirty, no change of sheets- they would just lay it again but no change of sheets. Place where to pick breakfast is way too small as so many people would come at once- seating area was big though. Also breakfast time should be extended say like from 6.30- 10.30am since some of us when on vacation would prefer a late breakfast jist to sleep in and rest..hope this is considered. Loved the pool and the area, always clean.

Self

10/10

Exceptional

07 Mar 2026

lynn

Very comfortable. Great bed.

Partner

8/10

Excellent

07 Mar 2026

Lee Jean

Great location. Friendly staff, nice breakfast.
The room is small than expected.

Partner

10/10

Exceptional

07 Mar 2026

Kim

Clean room. The staff was very kind and helpful. The breakfast was great. It was conveniently located and the ocean was just a short walk.

6/10

Pleasant

07 Mar 2026

Steve

A little, staff good, concerge misleading

Family

6/10

Pleasant

07 Mar 2026

TJ

I had breakfast every day there I wish there was more variety. It wasn’t as good as it should’ve been. I hated to have a partial ocean view. I loved that.

8/10

Excellent

07 Mar 2026

Andrzej

Overall stay was pleasant. The only con was very low water pressure in the shower, Staff was very helpful. Breakfast was OK.

Partner

10/10

Exceptional

05 Mar 2026

Lina

Ocean view was amazing from my room. Walking distance to many different spots.

Self

6/10

Pleasant

04 Mar 2026

Debra

The front desk was short and not very helpful and the parking is a nightmare you should be able to reserve your parking when you reserve your room so you know if you have parking or not probably won’t come back again.

Family

8/10

Excellent

04 Mar 2026

Tyler

Yes

10/10

Exceptional

04 Mar 2026

Anthony Christian

Room/property was clean, staff was friendly and helpful, and location was solid. The daily complimentary breakfast was exceptional and a great way to start the day.

Partner

4/10

Poor

04 Mar 2026

Jeff

Staff was great, elevators make this hotel a nightmare. Slow, old, broken down….slow to do anything within hotel. Breakfast was very mediocre, pool is not as shown in photos. Internet was barely workable if you need to work at all! Staff were amazing, really the only good part about this hotel. Rooms are tiny and not accurately shown online in photos

Partner

10/10

Exceptional

03 Mar 2026

Tina

Good breakfast, pool, view, staff!! Kid friendly.

10/10

Exceptional

02 Mar 2026

MAHSA

Clean and very nice and helpful staff. Great location. Walking distance to everything.
The gym has many cardio machines but not weight machines. There are dumbles, however which was fine for me. The gym air conditioner was also set to 76 to 78f which was not comfortable. Pool is small but clean. Breakfast is average nothing fancy, eggs, pancakes, sausages, cereal, and yogurt
Overal it was well worth the money i paid (i got discount but even the original price was fair)

Self

6/10

Pleasant

01 Mar 2026

Josiah

Parking is horrible and expensive it took us about 45 minutes to find a self parking spot because garage was full

Partner

8/10

Excellent

01 Mar 2026

Denia

Check in/out was quick Cleanliness and friendly staff

10/10

Exceptional

01 Mar 2026

Aimee

Nice and friendly staff, clean room good location good breakfast

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Patti

Clean room
Great breakfast
Easy walk to local restaurants

10/10

Exceptional

28 Feb 2026

James

Room was clean, staff was friendly, amenities were good!

Partner

6/10

Pleasant

28 Feb 2026

Dean

The entry door handle/lock needs to be fixed or replaced. The card worked fine but the lever did not engage the door to be released.
The breakfast did not even come close to meeting the Holiday Inn standards. The offerings were paired down and very limited. One of the biggest reasons we chose to stay with you was the expected breakfast. Cinnamon rolls were absent again (happened the last time we stayed). I asked the staff and was told “I’m sorry, we don’t have them today.” Totally disappointed.
The previous stay had us take the elevator to the floor above the room, then walk down the stairs to the floor below. The loud elevator kept us awake all night, not to mention the loud doors slamming, and other guests talking both through the walls and outside their doors. Horrible room location.
My suggestions would be to avoid sliding doors for the bathroom (privacy in a small room - you can do better), never put a glass door to a bathroom (lights totally flooded the dark room at night), keep pedestrians from cutting through the lobby (I’m sure it was documented of the cussing out of a security person, along with the terrible language, that occurred in the lobby while we checked in, and correct the actions of the breakfast management.
I welcome your response and feedback.
[email protected]

Partner

10/10

Exceptional

27 Feb 2026

Travonté

Amazing roof and Bea was such a great host. Can’t wait to go back!

10/10

Exceptional

27 Feb 2026

Rachel

Clean rooms, friendly staff, great location within walking distance to beach

Partner

10/10

Exceptional

27 Feb 2026

Kay

Chris at check in started our stay off pleasant and Gladys at checkout was just as pleasant and efficient. It sets the stage for our 3 night stay. Breakfast was good. This hotel is an easy walk to restaurants, shopping and the beach.

Friends_and_family Family

8/10

Excellent

27 Feb 2026

Lyndon

Staff are friendly and room are clean. Air conditioning needs improvement. It’s just blowing air not gettimg cold.

2/10

Poor

26 Feb 2026

Kelly

The rooms were very tiny, not much space to even move around. The water in the shower ran mostly cold, not much hot water. The breakfast was insanely crowded, free for all type of buffet. Most the food was cold or at best room temp. There is not enough parking for the amount of guests that stay, so it’s a Russian roulette of who gets the spots first, at $50 a night! After that they tell you to just go park on the street but nothing is close or ever available. Someone threw up near the 3rd floor elevator in the parking lot and it sat there for the whole week we stayed. The concierge DANIEL, scammed us on a luau. We paid $800 for a luau, that was supposed to be on the beach and family friendly. It was neither of those things, could not even see the beach or the sunset, it was on the third floor of the Marriott, which had scaffolding covering any sort of view. The show was slow, and boring but great performances. The beds in the hotel were soft, only up side to this stay. Spend the extra money, stay somewhere else. This was not our ideal vacation or stay, Waikiki has really changed.

Family_with_children

2/10

Poor

26 Feb 2026

Yi Yang

Very tiny room, bad AC position facing the bed and blowing the air to the body directly. Bad noise insulation from outside street and indoor corridor. Crowed breakfast room without enough seating. Not enough parking space without ideal alternative parking. The worst holiday inn ever stayed in my life. Staff is friendly though.

Partner

6/10

Pleasant

26 Feb 2026

Margarita

The parking is $50 per night

10/10

Exceptional

25 Feb 2026

Meikel

It’s my husband and I Anniversary so we were visiting from New York. We spent 4days here and we’ll definitely be back and we definitely recommend staying here. The WHOLE staff is amazing it don’t matter the department, the same lady clean our room everyday and she was the best. Overall awesome Hotel and the most PERFECT staff.

Partner

10/10

Exceptional

24 Feb 2026

Joycelyn

Everybody here at the Holiday Inn Waikīkī is always a pleasure to work with. I look forward to returning next year. Thank you very much

10/10

Exceptional

23 Feb 2026

Jigna

Good

6/10

Pleasant

23 Feb 2026

becky

my medication was stolen along with some adaptors I had to use since they never fixed the broken usb plugs

Family_with_children

4/10

Poor

23 Feb 2026

Daniel

They gave us a room that four people cannot even move around in we’ve barely enough room between beds and walls. We had to upgrade a room costing a step much more money which we shouldn’t have had to do the room, they moved us to was bigger and more comfortable that way, but the beds were the most uncomfortable beds I’ve ever slept on in my life and the pillows were terrible. It was a rotten stay the staff was OK, but the accommodations were for the pits.

Family

6/10

Pleasant

22 Feb 2026

Shukanth Reddy

The room was congested

Partner

10/10

Exceptional

21 Feb 2026

Earl lamont

We enjoyed staying here!! Staff is very courteous & helpful, excellent customer service, very clean rooms, excellent breakfast choices, short walking distance to the eateries, shopping & the beach.
Rooms are small & was on the 16th floor took a little while for the water to get hot. Overall we were satisfied

Family

8/10

Excellent

21 Feb 2026

Douglas

The staff were great, our room was very clean and confortable. The breakfast is exactly like all Holiday Inns provide. I will stay again. The only negative is the elevators. They take wayyy too long. We must of waiting minimum 10 mins for an elevator, everytime. Thanks for the stay.

Family_with_children

10/10

Exceptional

21 Feb 2026

Andrew

Great stay, good location

6/10

Pleasant

21 Feb 2026

Lauren

Staff was amazing. Room was okay. Very small and window barely opened. Wish there was two hot tubs.

Partner