Name: Sheraton Great Valley Hotel
Address: 707 Lancaster Ave, Malvern, 19355, US

4/10

Poor

12 Jul 2026

Paul

Avoid unless every other hotel in the area is booked. Not sure how this carries a Sheraton logo.

Family_with_children

6/10

Pleasant

21 Jun 2026

Merle

Bathroom and bed was clean. But the property is showing wear and tear. Carpet in our room needed to be cleaned and we had a fogged window that you could not see out. Front desk person was nice. Just time for a remodel.

Partner

4/10

Poor

03 Jun 2026

Nolan

Not well maintained, heating / cooling unit did not work well, and the bathroom was not well cleaned.

Self

4/10

Poor

01 Jun 2026

Scott

This place used to be good. But it’s gone downhill. In pulling into the parking lot at 1:15 pm…the grass and landscaping haven’t been tended to in a long time. We parked our car and we were the only car in the lot. We thought it was closed. I entered to check in only to be told they didn’t have a room ready. Wait until 4pm checking. WE WERE THE ONLY car in the lot and they didn’t have rooms cleaned yet? Even one? When we finally did get in our room…there were ants in the Bathroom and hallway. So unfortunately that’s our last stay at this hotel. Oh and I’m a Bonvoy member. That didn’t matter.

Partner

2/10

Poor

31 May 2026

Seyed

Very old property, and it shows it, the room they gave us #119, had a bad oder, the front desk changed it to room 219, the front desk told me, she can only change the room once. Room 219 had less odor, then it was next to the elevator, which had a noise going up and down, we could hear it through out the night. No sleep for the night. In the morning we decided to just leave and forget about the second night which we had paid for. The young lady at the front desk offered room 421 far from the elevator, the odor was much less, but still there. Everything in this place has passed it's useful time.

Friends_and_family Family

4/10

Poor

28 May 2026

Martin

The website said there was a restaurant and and bar. There wasn't. Not even breakfast of any kind provided. Staff friendly but the hotel needs a complete revamp.. It was dirty and in need of maintenance.

Self

2/10

Poor

25 May 2026

Melissa

The room had an infestation of ants in the bathroom requested to move rooms next room was musty smelly the doors were all damaged looked like people were trying to break in to the rooms by the way the doors has been damaged. Overall a horrible stay

Family_with_children

4/10

Poor

24 May 2026

Jeffrey

The staff was great, but I had to switch rooms twice. A/C problems. Maybe wait for the renovations, starting soon.

10/10

Exceptional

07 May 2026

Karen

N/A

Family_with_children

4/10

Poor

04 May 2026

George

This hotel is dated and needs a major facelift. The restaurant and bar are closed!

Self

4/10

Poor

01 May 2026

Charity

I’m not sure how this is a Sheraton because the quality of this hotel was terrible. The staff was very nice but the actual hotel was outdated, needed new everything, and was just basically gross. My bathroom had a hole in the ceiling, my mom’s bathroom had hair all over the walls. The shower has very low ceilings so if you’re tall, be careful. The hotel has ONE microwave for everyone to use and it’s in the lobby. The bar was not in service and the breakfast was somehow not available too. The pool looked like if you went in it you might come out with something. Upon entering my room there was a huge stain on the carpet and several of the guests had problems with their rooms not having AC. Overall, this was an experience that I wouldn’t recommend to a soul.

Business Family_with_children

6/10

Pleasant

30 Mar 2026

Christina

No restaurant open or bar area open. No breakfast available.

Friends

10/10

Exceptional

29 Mar 2026

Lawrence

All good.

8/10

Excellent

23 Feb 2026

cynthia

Room was clean and comfortable

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Susan

Staff were great! Hotel changing ownership

8/10

Excellent

03 Jan 2026

Regina

While still under the Marriott Bonvoy name, this hotel has new owners. The room was fine for one night, but the restaurant/bar was closed allegedly for renovations, so no morning coffee in the lobby. The rooms used to have complementary bottles of waster, but not anymore

8/10

Excellent

26 Dec 2025

Bernadette

Staff was friendly & helpful, but we were disappointed that the restaurant was closed.

Leisure Family

10/10

Exceptional

15 Dec 2025

Derrick

Very nice

Business_and_leisure Self

6/10

Pleasant

16 Nov 2025

Tiffany

Stayed for weekend. Very dark rooms. AC/heater rattles and makes noise. People in hallways at 12:30 am singing. Looked like mold in our shower. Not sure I would go back.

10/10

Exceptional

16 Nov 2025

Ashley

Clean room, nice staff. Good location for the wedding I was there for. Convenience store was just a little down the road. Comfy bed and quiet.

Leisure Self

10/10

Exceptional

10 Nov 2025

Josi

Room was clean, front desk was extremely friendly, helpful and welcoming

Friends_and_family Friends

4/10

Poor

02 Nov 2025

Alicia

Hotel is run down

Business

6/10

Pleasant

12 Oct 2025

Robert

Room was clean but needed small repairs and general maintenance upkeep. All Restaurants are currently closed.

Leisure Family_with_children

4/10

Poor

10 Oct 2025

Stacey

Carpet was filthy. Wallpaper was peaking.

Leisure Family

8/10

Excellent

05 Oct 2025

Jill

Friendly staff, nice clean room and comfy bed. Both the sink and toilet was clogged and it was INCREDIBLY loud while trying to sleep. If there was more insulation and better pillows I would have felt better. Hearing the noise in the hall very late into the night and early morning kept me up which was so frustrating. We only stayed the night so the clogged drains were workable. If we stayed longer it would've been a problem for sure!

Leisure

8/10

Excellent

14 Sep 2025

Daniel

very clean, very friendly staff

8/10

Excellent

02 Sep 2025

Lori

It was disappointing not having dining services

10/10

Exceptional

31 Aug 2025

murray

The girls at the reception where nice and even tho there was a payment issue that happened they where able to sort me out with no problems

Leisure Self

4/10

Poor

03 Aug 2025

Sumit

Property is old, not well kept, smell in hallways and rooms.

10/10

Exceptional

18 Jul 2025

Amy

The building itself and the lobby are inviting. The restaurant has friendly helpful staff and the food is also good. The front desk is also helpful and friendly. The room was clean and tge noise in the hotel was minimal.

Business_and_leisure Self

6/10

Pleasant

14 Jul 2025

Kristine Pamela

Clean. Well worn but clean. Nice to have the shampoos and other products

Friends_and_family Friends

2/10

Poor

13 Jul 2025

Alison

Not clean, room had mold on ceiling, smelled like mildew, a/c wasn’t cold, no coffee, no food service. Will never stay here again

2/10

Poor

08 Jun 2025

Stephanie

Old and gross. Very decrepit with wallpaper peeling off, stains on chairs, and just overall dirty.

6/10

Pleasant

01 Jun 2025

Callie

The woman at the front desk could really use some Customer Service training. We also got terrible sleep because the parking lot lights were extremely bright and shone right into our window. The curtains were screwed in at the top and could not be closed.

Leisure Family

10/10

Exceptional

18 May 2025

Laura

Close to Immaculata University

Close to Immaculata University for graduation weekend. Room was spacious and everything was in working order.

Partner

6/10

Pleasant

08 May 2025

David

Hotel definitely needs room renovations.

Leisure Partner

2/10

Poor

05 May 2025

Lawrence

Didn't have extra towels on a Saturday checking. We had three people in a room and only gave us two towels sets. Evening desk said housekeepers went home and to come back in the morning. Went back in the morning and no towels.

Leisure

10/10

Exceptional

18 Apr 2025

Pamela

Eastern immaculate

We were staying for The immaculate university accepted student seminar.

Friends_and_family Family

10/10

Exceptional

16 Apr 2025

Berekt

It was cool

8/10

Excellent

12 Apr 2025

John

Everything was very nice, except the refrigerator had dead ants in it. They need to ioen it and clean it or wipe it clean between guests.

8/10

Excellent

03 Apr 2025

Verified traveler

The staff are all very helpful and friendly. The hotel itself has all the facilities - gym, parking, WiFi, breakfast, bar, etc., but the building needs a big update…..actually surprised it still wears a Sheraton badge.

Business

4/10

Poor

15 Feb 2025

Stergis

Very disappointing experience!! This was Valentine's Day, which clearly means i wanted a romantic night. Upon check-in, I was never advised the jacuzzi was not working by the staff. We changed our clothes, went to the jacuzzi area and to our surpise the water was freezing cold. I notified the front desk and instead of them stating the problem, they had me return to the area and wait on maintenance. Once maintenance arrived he stated the jacuuzi had not been working for some time. Wow! I then tried to use the jetted tub in my room to get some relaxation but that wasn't even working properly. The jets felt like they were working at minimal power. The restaurant failed me too. Long wait just to have my order wrong. They no longer provide water bottles in the room. I feel like this was by far my worst experience at this location. Very surprising and frustrating

Leisure Partner

4/10

Poor

31 Jan 2025

Verified traveler

I specifically chose this location because of its advertised pool and hot tub facilities. I even called ahead the same day I checked in to confirm they were operational, only to arrive and find they were not. This was extremely disappointing as the main purpose of my stay was to relax and enjoy these amenities.

The room itself was another issue. The sheets were dirty, and the overall cleanliness did not meet the standards I associate with the Marriott brand. To make matters worse, loud music played until 3:00 a.m., disrupting any chance of a restful night. When I tried to contact the front desk, there was no one available to address these concerns.

Friends_and_family Family

4/10

Poor

28 Jan 2025

Verified traveler

Staff act like prison wardens. Just unpleasant if not rude. Posh reputation but broken hooks, bad plumbing controls, soft beds.

Friends_and_family Family

10/10

Exceptional

27 Jan 2025

Lorna

Staff was friendly and room was nice.

Leisure

10/10

Exceptional

31 Dec 2024

Elizabeth

was the perfect place for my family trip

Leisure Family

10/10

Exceptional

26 Dec 2024

Bryce

Great hotel with great amenities

Business Partner

4/10

Poor

25 Dec 2024

Micah

Hot tub (indoors) was warm at best and pool wasn't. I called ahead of time (before booking) to confirm they would be.
Heat in the room was okay at best.
Jets in tub in room didn't work.
Wifi in room was so bad I had to use Public and not Guest, which was slow and went in and out.

Will be asking for a refund

4/10

Poor

30 Nov 2024

Barry s

Thansgiving not so great at great valley Sheraton

Slow check in !
had to change rooms ! first room was being fixed(sink) tools were left in the room.
stains on the carpet
burnt stain on carpet in bedroom.
pool area was half painted(why start a project on Thanksgiving weekend) no chairs by pool
condition of the hotel was i need to be restored!

Friends_and_family Family

6/10

Pleasant

14 Nov 2024

Roger

Needs Updating.

Hotel is old and needs major updating

Friends_and_family Friends

10/10

Exceptional

25 Oct 2024

Troy

Very clean. Friendly staff.

6/10

Pleasant

15 Oct 2024

Christina

Hard bed

The bed was extremely hard and uncomfortable and he room was overly hot. Couldn't get the air conditioner to work

Friends_and_family Family

8/10

Excellent

04 Oct 2024

Shaima

Loved the shuttle service. The property needs updating. Rooms are dark and old.

Business Self

6/10

Pleasant

15 Sep 2024

VALORIE

I experienced a number of issues during my stay…the tub wasn’t draining properly, internet connection went down in my room, hand soap in room’s bathroom was very near empty, upon my arrival there was a leftover cloth napkin from room service. These conditions combined negatively impacted my stay. Room didn’t feel clean and attended to.

Leisure Self

10/10

Exceptional

08 Sep 2024

Verified traveler

Nice stay for wedding.

Friends_and_family Family

8/10

Excellent

01 Sep 2024

Todd

This hotel probably had the friendliest staff of any hotel in recent memory. They acknowledge you and make themselves available whenever they see you, and promptly follow through on any request. With that said, this is an older hotel property. It has older hotel problems and could use updating. I needed to change rooms due to water leaking from a window, and both rooms had windows so dirty that I couldn't see out of them. The AC didn't do much in either room. It has a pool, but the bottom is dirty. I hesitate to mention these things because the staff is so nice, but I'd say this is more of a hotel for business than pleasure.

Business_and_leisure Self

10/10

Exceptional

26 Aug 2024

Dave

OK

10/10

Exceptional

25 Aug 2024

Fidela

The staff were very helpful and nice.

Leisure Partner

6/10

Pleasant

14 Aug 2024

Kristyn

The pool was dirty and cloudy. It’s definitely an older building so it appears dirty but really might just need an upgrade. The whole floor really smelled but the room didn’t. It seemed like a leak at the ice machine may have been causing a water leak.

8/10

Excellent

01 Aug 2024

Marybeth

The hotel was fine.. not great. My room on the first floor & smelled like animals. I know that it was a pet friendly room but they need to do a better cleaning/disinfecting job. Also, there was no iron in the room. I went to the bar and got a glass of wine after checking in and asked the bartender when the bar closes. His response was when there was no one there.. perhaps 11 or 12. Seems like there should be an opening and closing time. We also weren't really acknowledged when leaving the next morning so I would rate the front desk as fair.

Friends_and_family Family

8/10

Excellent

31 Jul 2024

Verified traveler

We will definitely stay again. The room was ok. Bed very comfortable and we had a balcony. The room could use more decoration. The colors are very boring. Overall good place to stay.

Partner

10/10

Exceptional

21 Jul 2024

Steven

Front desk staff was very understanding that we had to cut our trip short. Thank you.

Leisure Family

6/10

Pleasant

02 Jul 2024

Becca

The property is aging and needs a facelift. The beds and pillows need an upgrade.

Leisure Family

10/10

Exceptional

01 Jul 2024

Doree

Loved it thank you

8/10

Excellent

25 Jun 2024

John

Pretty hotel very quiet. Parking lot had alot of trash in it. Hot tub was closed. No one at front desk at check out in am

Leisure Family

8/10

Excellent

22 Jun 2024

Mike

Very enjoyable stay
Staff super friendly

Leisure Friends

10/10

Exceptional

16 Jun 2024

Christy

Nice hotel but needs some basic repairs in the room we stayed. The carpets were stained for one

Leisure Partner

10/10

Exceptional

09 May 2024

Stephanie

Fantastic stay! Loved the room. Only could have been improved with a couple things: more towels in the pool area, free coffee in the lobby in the morning, more light-proof curtains, and TCM on cable!

Leisure Partner

4/10

Poor

22 Apr 2024

Warren

Had to fix the toilet (twice) due to the flush mechanism being held together with duct tape! No kidding, DUCT TAPE. Also, the room had an ozone machine to reduce the musty smell. Overall, our stay was an expensive disappointment.

Leisure Partner

4/10

Poor

19 Apr 2024

Jamie

A little surprised with the extra charge on my card after spending 200 plus for a night I was charged 125 extra …

Self

10/10

Exceptional

18 Apr 2024

Kenicia

Will return soon!

I had to book last minute due to an issue with a prior reservation, so let me start by sayin Chris was nothing short of amazing and most helpful! He ensured I would have a simple check in. My ONLY issue was that we took the steps to have a mobile key because i got off work late. When i arrived at 4am there was no one to be found and the app stated I needed to present ID for my key. I had to do quite some yelling and waiting and i was tired. However, I appreciate the effort was there to help me avoid that conflict. The spa tub was a relief after a long night and definitely made up for it.

Partner

10/10

Exceptional

07 Apr 2024

Bill

Close to our meeting

Leisure Family

8/10

Excellent

07 Apr 2024

Freddy

Last minute stay

Nice hotel, this was a last minutes stay.

Friends_and_family Family

2/10

Poor

09 Mar 2024

Will

Stained carpeting

Carpet not vacuumed

Tub spout detached from the wall

Rotted bathroom door bottom

Dirty and missing tile grout in the bathroom

Housecleaning removed dirty towels and failed to replace them with clean ones (no towels on day 2)

We checked out a day early because of these issues. The front desk staff did not inquire why we cut our stay short, nor did they even ask how our stay was.

The lobby area and exterior of the facility were well kept and clean.

Leisure Family

10/10

Exceptional

20 Feb 2024

Lou

Great check in.

6/10

Pleasant

05 Feb 2024

Jason

Incredibly noisy.

10/10

Exceptional

29 Jan 2024

Kaze

Okay

10/10

Exceptional

18 Jan 2024

Victoria

Grand and nice

10/10

Exceptional

01 Jan 2024

Patricia

Friendly and helpful staff. Nice dog area.

Leisure Pet

4/10

Poor

31 Dec 2023

Debra

They had a bunch of weddings during our stay. The people were loud and partying until after 4am. Loud music and so many people in the room adjacent. I knocked on their door several times to get them to quiet down but they were so loud they didnt hear, or they just didnt care. The noise was crazy for such a nice hotel.

Leisure Friends

10/10

Exceptional

30 Dec 2023

Arthur

Great stay, rooms were clean and high end, staff was friendly and accommodating. Would stay again next time I’m in town.

Leisure Family_with_children

10/10

Exceptional

08 Dec 2023

hilary

Great location

Great location, close to the office. Nicely decorated for Christmas. Lovely welcome on arrival.

Business Partner

10/10

Exceptional

26 Nov 2023

Scott

Loved this hotel. Will stay here again. It was a little loud because of a couple weddings but that’s to be expected

Leisure Partner

10/10

Exceptional

25 Nov 2023

Alma

Nice place, quiet and close to shopping. good breakfast

Leisure Family

8/10

Excellent

10 Nov 2023

Tonya

Great place. Friendly staff!

8/10

Excellent

05 Nov 2023

Margarita

Thin walls

Unfortunately the walls are very thin and you can hear everything from the neighboring rooms including the cleaning staff working in the floor.

Friends_and_family Family

10/10

Exceptional

04 Nov 2023

William

pool

Leisure Self

6/10

Pleasant

01 Nov 2023

Siamak

The property needs a major cleaning and overhaul.

Business

4/10

Poor

25 Oct 2023

Heather

The pool is down long term. I am traveling with a child, and chose this property for only that reason.

Leisure Family

2/10

Poor

25 Oct 2023

Sierra

Bait and Switch - go somewhere else

This was not a 4 star hotel. Our first room had dryers on the floor, back downstairs' for another room, Second room was so dirty with the windows painted, dead bugs all over and a dirty bathroom. Back downstairs again to get another room and is better (I can see out the window and not as many bugs) Room are NOTHING like the photos and not 4 start. If a guest has to go to 3 rooms before finding one they can stay in - the staff should have offered something for the trouble. Not what I expected.

Friends_and_family Family

10/10

Exceptional

22 Oct 2023

Verified traveler

Family Stay

We had a nice time at the Sheraton Great Valley Hotel. We were close to my nephew's school at Church Farm, so we could pay him a visit. The view is nice and they have nearby options for dining. Will definitely stay there again.

Friends_and_family Family

6/10

Pleasant

21 Oct 2023

Martina

The rooms were clean and the bed/linens were comfortable. I didn't care too much for room service. There were items missing from my order and when I called the front desk to let them know, someone hung up on me. It would have been nice to be given alternatives when ordering from the menu instead of being given half of what was advertised, especially with all the fees and charges that are associated with ordering room service. Outside of that we had a good experience. I'd just never order room service again.

Leisure Partner

4/10

Poor

19 Oct 2023

MAISAH

This property has not been well maintained and it shows. The grout in the shower was absolutely disgusting. The ceiling in the bathroom was bubbling. From the lobby to the rooms the place needs a complete overall. I am surprised this is a Marriott property. I stayed there one night for business. Never again.

Business Self

6/10

Pleasant

17 Oct 2023

Cassandra

Nice but could of been a lot better for the cost.

Took my son a weekend trip and I chose this location because of the indoor pool as it’s gotten chilly outside. The pool was FREEZING. I was really excited about the pool but we couldn’t even stay in for 15 minutes before my teeth were chattering. Wish it was heated. I also feel that for the price of stay, the breakfast buffet should be included, but it was not. On top of that, there was a cover sheet that was disgusting on our bed. We pulled it off and was able to sleep with the other comforter, get rid of those feathered sheets, they look like worthy.

Friends_and_family Family

8/10

Excellent

15 Oct 2023

Dennis

The staff were terrific

Business

8/10

Excellent

15 Oct 2023

John

Convenient September Stay

My wife and I stayed on a Friday overnight. Overall a nice stay. Room and bedding were nice, staff were friendly and efficient, gym equipment was in good order, pool area was nice. The only downside to our visit was the large number of loud and energetic younger teens visiting for sports tournament/training that were allowed to hang out in the restaurant. Ended up eating snacks in the room rather than having dinner in the restaurant.

Partner

6/10

Pleasant

15 Sep 2023

Drew

Property was wonderful... some of the guests, not so much. People need to understand that a quiet zone is a quiet zone. yelling down the hall at 2 AM is not appropriate for any reason except possibly risk of life (not the case)

Partner

6/10

Pleasant

14 Sep 2023

James

Address for this location is wrong

Self

10/10

Exceptional

04 Sep 2023

Robert

The room was good. No microwave. The mattress was so thick that my legs didn’t reach the floor and I am 5-11. It was way too high. I find this problem in many hotels. You can’t sit on the bed to watch TV or wear your socks or tie your shoes.

8/10

Excellent

29 Aug 2023

Melanie

Still a good bet, but showing its age

We stayed at this Sheraton several time over the last 15 years. It is close to where we used to live. It is clean and comfortable with pleasant common areas. The bedroom was nice, but the bathroom could use retiling. It was definitely showing its age. Overall a good stay, though.

Partner