Name: Suburban Studios Exton - Philadelphia Great Valley
Address: 877 N Pottstown Pike, Exton, 19341, US

4/10

Poor

21 Jul 2026

Maryellen

The rooms were pretty dated and w

4/10

Poor

20 Jul 2026

David

The property was clean but in disrepair which included: out of order elevator; drip pans in the hallway collecting moisture from ceiling plumbing; rusty, dented appliances; and dented/scuffed/dilapidated furniture.

The staff was very friendly and helpful, but I think the hotel is currently below anything that Hotels.com should be recommending except if there are no other alternatives.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Asanka

Mr Kumar & Mr Krishna we're very helpful and efficient. It was really a pleasant stay.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Richard

Clean,quiet,relaxing,.

Partner

2/10

Poor

08 Jun 2026

Iyanetta

I am writing to express my profound dissatisfaction with my recent two-hour stay at your establishment. The room presented an aged and smoky odor, the refrigerator was unhygienic, and the bathroom sink had hair on its surface. Furthermore, the provided towels appeared soiled. Additionally, the elevator was non-operational, and cable television service was unavailable. I have yet to receive a response regarding my refund request. Consequently, I departed the premises with my children and returned to my residence, which, regrettably, was without electricity due to a storm that evening.

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

Ty

We reserved eight rooms with two beds in each room for our group. When we arrived, only two rooms had double beds and the other six had king beds. This doesn’t match our reservation and creates a sleeping arrangement problem for our group. We’d like to discuss options to accommodate us or receive compensation for the room type that wasn’t provided.” Very disappointed.

Business

2/10

Poor

24 May 2026

Duy

We arrived and checked in late at night, only to discover that both the hallway and the room had a very strong cigarette smoke smell. This was especially concerning because my son has allergies and is highly sensitive to smoke exposure. Due to the unhealthy conditions, we were forced to leave the hotel early the following morning instead of completing our booked stay. We had to book another hotel for our trip.

In addition to the smoking odor, the room also lacked essential amenities such as shampoo and body wash, which further reflected that the accommodations did not match the expected standards or description provided at booking.

Before leaving, my husband Duy spoke directly with the front desk representative, Kuma, who was understanding and kindly stated that a partial refund for the unused second night should not be an issue pending approval from Hotels.com. When I contacted Hotels.com, I was then informed that they only needed approval or a waiver from the hotel. Since then, I have spent considerable time contacting both parties, with each side repeatedly stating that the refund would be possible once the other party approved it.

Unfortunately, this has become an extremely frustrating back-and-forth situation, and I was ultimately informed by Hotels.com that they could not reach the hotel and therefore could not process the refund. As a customer, I should not be placed in the middle of internal coordination issues between the hotel and the booking platform.

Friends_and_family Family

4/10

Poor

21 May 2026

robert

This disgusting dirty hotel (can't really call it that!) is a disgrace! Looks like the rugs haven't been cleaned in years! No plastic cups in the bathroom to use and when asking the clerk at the desk he couldn't find any anywhere! The idea of a light breakfast is a joke! The soda machine takes your money but didn't dispense any soda! Called a studio with a kitchen, but no plates, silverware, pots or pans or anything to use or cook with! I would never recommend this place to anyone!

Partner

6/10

Pleasant

17 May 2026

Jeremy

Basic needs were met.

Partner

6/10

Pleasant

17 May 2026

Walter

Bathroom sink poor drainage. Soap was like a sliver off a full bar and the soap for shower so small not appropriate for use

Partner

8/10

Excellent

19 Feb 2026

charlotte

Staff very nice & Professional & it was nice & clean,

8/10

Excellent

06 Dec 2025

keith

Yes

2/10

Poor

05 Dec 2025

Martin

The light fixture in the kitchen was uncovered, and did not work properly, the heating unit blew out an awful smell for 45 minutes, the bathroom vent was caked in dust.

2/10

Poor

22 Nov 2025

keith

Dirty rooms ,sheets had blood on it m, roaches and when we told them got kicked out

Business_and_leisure Partner

10/10

Exceptional

16 Nov 2025

Angelo

Yes room was spotless

8/10

Excellent

27 Oct 2025

Brooke

No shops nearby. We loved the bathroom.

Leisure Partner

4/10

Poor

23 Aug 2025

Cynthia

Very dirty warped furniture refrigerator dirty

10/10

Exceptional

16 Aug 2025

Jane

Staff always ready to assist!

Leisure Family

10/10

Exceptional

09 Aug 2025

Jane

Staff very friendly and helpful!

Leisure Family

4/10

Poor

16 Jul 2025

Susan

The entire hotel smelled. When we arrived in the evening, the hallways smelled like a mix of smoke and mildew. The next next morning they were better, it kind of smelled like they sprayed air freshener. Our room had a musty smoke smell. Everything in the room was very very old and basic. The worst part was the floor from the air conditioner to the bed was soaking wet it extended from the air conditioner out about 3 feet in all directions. I forgot to say something in the morning we left because I couldn't wait to get out of there the front desk Employees were very nice though.

Leisure Family

4/10

Poor

05 Jul 2025

Kendra

When I checked in no one was at the desk for over 10 minutes. They gave me a room that already had someone in it when I entered (horrible experience). The room I got smelled terrible and was not clean. I will never stay here again no will I recommend family visiting the area stay here.

2/10

Poor

01 Jul 2025

Andrew

Our room had a large amount of ants behind the headboard of one of the beds that we did not discover until the morning after our first night. This issue was brought to the front desk, the woman was very apologetic and moved us to a new room and told us she issued a refund for the inconvenience. The refund was for $6.93. Thanks, extended stay....

Family

2/10

Poor

29 Jun 2025

Daniel

Stay Away

This hotel is worn out and dirty. Beds were uncomfortable. Furniture is definitely not hotel worthy. Do not stay here.

Friends_and_family Family

2/10

Poor

26 Jun 2025

Jamar

👎

10/10

Exceptional

19 Jun 2025

Kevin

Great people

4/10

Poor

15 Jun 2025

Sharon

Dirty

Friends_and_family Family

2/10

Poor

14 Jun 2025

Tracy

Place was filthy, smelled like pot ended up leaving immediately. Felt unsafe and unclean.

Self

4/10

Poor

09 Jun 2025

Dominic

Front desk was rude and unaccommodating.
Building was dirty and rundown.

Leisure Pet

8/10

Excellent

08 Jun 2025

Paul

Just what I wanted for quick overnight, stay

Leisure

10/10

Exceptional

30 May 2025

Maureen

Extended my stay

Clean comfortable beds,
Bathrooms clean.
Quiet.
Kitchenette has 2 burner stovetop,microwave, sink and full size refrigerator with freezer. Also has laundry room in the facility.
Guest services and housekeeping were friendly and attentive to my needs.

Friends_and_family Family

2/10

Poor

27 May 2025

Verified traveler

Terrible place to stay

The room was disgusting...terrible smell in the hallways. Only one elevator on one side of the building. No breakfast in the morning. No outlets near the beds. Dirty floors. Furniture was falling apart.

Friends_and_family Family

8/10

Excellent

20 May 2025

Bonnie

It was very clean in the room.
Great check-in, very polite and quick
could use some upgrades in bathroom

Leisure Family

2/10

Poor

16 May 2025

Janine

I secured one room with 2 queen beds online, was told only a king was available at check-in, and then mid way through the process was told only a queen was available. Customer service was poor. Not friendly, no dialogue. Asked for a blanket and pillow and was given only 2 fitted sheets. Smh. I will not be coming back.

Business Family

6/10

Pleasant

28 Apr 2025

Jeffrey

Property was OK. Had a nice grassy area to walk the dog. Building was a little run down but clean. I was led to believe they had a hot breakfast but it was nothing more than some hot water and packages of oatmeal and some wrapped cupcakes. But that's OK, the room was inexpensive and there's a Wawa across the highway where you can get a cheap real breakfast.

Leisure Pet

10/10

Exceptional

09 Mar 2025

Michael

Quiet and clean hotel conveniently near restaurants and stores.

Business_and_leisure Self

10/10

Exceptional

16 Feb 2025

Verified traveler

Good if you aren't picky

It was good. Budget friendly and a last minute booking for us so we weren't being picky. The room looked like it had been damaged and repaired a few times. A bunch of things (towel rods in the bathroom, kitchen cabinets, etc) were fixed with black drywall screws that seemed in stark contrast to the otherwise comfortable style of the rooms. The fixes were function over fashion. Nothing felt unsafe, but if you were expecting perfect paint matches and the windows not to have cobwebs you'd be disappointed. My son and I were completely okay with the room

Friends_and_family Family

2/10

Poor

03 Feb 2025

Angela

Roaches everywhere. Terrible

Leisure Friends

2/10

Poor

28 Jan 2025

Amanda

The room had roaches and no offers to fix the room

Leisure Pet

2/10

Poor

21 Jan 2025

Adrian

Translation results
I do not recommend it, upon my arrival at 11 pm there was no one at the front desk of the hotel I waited for more than 30 minutes and no one showed up, I was able to enter the reception area a guest I opened the door as I was on the street in the cold waiting. At the same time I have not been refunded the reservation fee. Very bad attention.

Business Self

8/10

Excellent

03 Jan 2025

Verified traveler

Not bad

Okay for the money. It was cleanand quiet though

4/10

Poor

08 Dec 2024

Eric

Never again

Hallway smelled of drug smoke.

Business

8/10

Excellent

01 Dec 2024

Lisa

The front desk staff were excellent. Always helpful and very good service.

Leisure Family

8/10

Excellent

27 Nov 2024

Kimberly

Breakfast was included, but by the time I got to it, there was nothing left. Coffee was good. The room was excellent - clean, comfortable, and spacious.

Leisure Self

2/10

Poor

16 Nov 2024

Luis

The place smelled very bad from the moment I got there. No one at the checking desk had to wait for 15 minutes. The room was very dirty, the bathroom sink was clogged called the front desk, they told me someone will be up but no one showed up. I was supposed to be there for 5 days but checked out the next morning and went to another hotel. I asked if I was going to be reimbursed for the 4 nights that I did not stay but was reimbursed for 3 nights. I would not let my worst enemy stay there. The nastiest hotel I have ever stayed in. Will not stay there again even if they pay me

Business Self

10/10

Exceptional

08 Nov 2024

Angie

Quiet and comfortable room. Staff was friendly and accommodating

Self

4/10

Poor

27 Oct 2024

Ayanna

I would only recommend this place if there’s no other decent options. The “breakfast” wasn’t much, the room didn’t include any stuff for the kitchen, the layout of the room is awkward but the place was clean

Leisure Family_with_children

10/10

Exceptional

26 Oct 2024

Ihenyen

Friendly staff

Business Self

10/10

Exceptional

23 Oct 2024

Ihenyen

Like friendly staff. Safe sorrounding.

10/10

Exceptional

21 Oct 2024

Mitchell

Very quiet and convenient to a huge area of places to eat/shop! Room quality was great

Leisure Family

6/10

Pleasant

21 Oct 2024

Adina

The front desk wasn’t clear on policies with security deposit when checking in. They actually took the money not place it on hold like everywhere else. I was given wrong information when I called the property previously so all staff needs to be on same accord. The bed wasn’t sturdy. When I sat on edge it lifted. Front desk while checking out very rude. May stay at extended day again just not this location

Partner

10/10

Exceptional

08 Oct 2024

Ihenyen

Good

10/10

Exceptional

08 Oct 2024

Ihenyen

Friendly staff

Business Self

8/10

Excellent

30 Sep 2024

Tanga

Quite a good place to spend quite times at.

Leisure Partner

2/10

Poor

29 Sep 2024

Richard

Check-in was after 3 pm, but room wasn't ready at 3:30 pm because it still needed to be \"cleaned.\" When finally entered room, there were poop stains in the toilet, clumps of hair in tub and on bathroom door. Layer of dust on all flat surfaces in room. Bottoms of white sox were black within minutes of walking on the floor. Some sort of alarm or machinery let out a very loud tweet in the stairwell across the hall every minute for the entire time there. Breakfast was only muffins and granola bars.

Business Family

8/10

Excellent

26 Sep 2024

Victor

Clean staff was nice

2/10

Poor

20 Sep 2024

Christian

Targeted Racism

Had a very pleasant stay up until Thursday evening when an Elderly, Wrinkling Caucasian woman, came to me while I was in my vehicle minding my own business. She claims shes the Head Manager at this facility and that starting Thursday, I would be required to have a vehicle tag displayed in order to enter the parking lot. She then proceeds to inform me that shes asked the manager on duty to be present during this conversation, but that I should have \"nothing to worry about\" so I go in, speak to a *different* manager cuz apparently these two were leaving for the day(The 'Head Manager' also lied about going around and letting everyone know, she got back in her car and left the facility) when I informed the manager present about what happened, he informed me that there is NO SUCH THING as a parking pass for this location, and there never has been. At this point I felt completely unwelcomed and honestly felt like I was being kicked out of someone's home, only the person didn't own the house. So I ended my stay early and requested a full refund for the garish display of racism I had witnessed. These people are now refusing this and claiming its because I did in fact, complete my stay, which is entirely untrue. DO NOT BOOK WITH EXTENDED STAY UNLESS YOU DON'T MIND CASUAL RACISM.

Business

6/10

Pleasant

16 Sep 2024

John

Hotel location is conveniently just off the highway. Outside was clean and well kept. Lobby and front desk was clean. It is a pet friendly hotel, so if you have pet allergies they will be triggered. I love dogs, but the smell is overwhelming, especially in the elevator. Front desk manager was very pleasant. But you need to have photo of for ALL adults who stay in your room(s). No exceptions. Our room was clean, but had roaches...made the stay uncomfortable. Hotel is in need of updating furniture, appliances, repainting, etc...

Partner

2/10

Poor

02 Sep 2024

Paul

Poor customer service

Leisure Family_with_children

10/10

Exceptional

19 Aug 2024

SENTHIL RAJA

Good place to stay

Business Self

2/10

Poor

18 Aug 2024

Ankit

They are charging incidental without even a damage

Leisure Partner

2/10

Poor

18 Aug 2024

george

I am a traveler who for the most part books budget hotels. Red Roof or similar as usually I only stay a night or two and only am there to sleep. So I do not have high EXPECATIONS. I booked this because it was about 20.00 cheaper than the Hampton in right down the street. Big mistake. My greeting was good but that is where good ended. I went right to my room as I was traveling by plane and car all day. I got into bed and i had no top sheet. I got one from the front desk and she said during the day they use what they have. HUH? Oh brother. The elevator hallway seriously smelled like urine. The carpet in the common areas was dirty and the place had a stale smoky smell as did the room. The room was dimly lit and the tv was a 32 inch table top on its last leg., Do not get sucked in to saving 20.00 over there competitors close by. Not worth it to me. I guess you need to ask yourself how much 20.00 is worth to you. Never again.

Leisure

6/10

Pleasant

17 Aug 2024

KARLA

The hallway on the second floor smelled like fish/trash it was disgusting. The rug was so dirty in the room my white socks were brown!

Business_and_leisure Family

2/10

Poor

14 Aug 2024

Douglas

The staff needs much better training.

Leisure Self

10/10

Exceptional

12 Aug 2024

Regine

Clean and neat, no weird smells, the atmosphere is friendly and peaceful, it wasn't crowded during check in or check out, staff was professional, the room I booked was nicely organized and clean, tv, ac, fridge, stove top, microwave worked well, overall had a great first time experience with this place, very good for an extended stay place.

Leisure Self

8/10

Excellent

02 Aug 2024

SENTHIL RAJA

Good location and proerty

8/10

Excellent

31 Jul 2024

Shawn

They do not bring things to room. They do have full kitchen

Business Pet

2/10

Poor

25 Jul 2024

Amanda

I had a late check in and could not check in and also didnt get refunded for the stay so i had no place to stay

Business_and_leisure Self

8/10

Excellent

21 Jul 2024

Allyson

Available and clean and comfortable. Excellent price!

Leisure

2/10

Poor

14 Jul 2024

dina

The room smelled like fried grease and there was a lack of front desk presence. I could t get out of the hotel in the morning to walk my dog because the front door was locked

Business Family

6/10

Pleasant

12 Jul 2024

James

$25 pet fee

$25 pet charge

Self

6/10

Pleasant

08 Jul 2024

Sarah

This should have been better than it was.

Furniture was well worn and the floor didn’t look very clean. There were stains on the counters in the kitchen area. The bathroom was outdated but functional. The beds were very springy and not comfortable.

Friends_and_family Family

10/10

Exceptional

13 Jun 2024

Verified traveler

Wonderful short stay

Just a quick stop on our way somewhere else

Friends_and_family Family

10/10

Exceptional

11 Jun 2024

Darnell

The best I've seen at this price and start level hands down

Business_and_leisure Self

4/10

Poor

31 May 2024

Mary

Outdated and smells like smoke

The first thing we noticed when walking in was the lobby smelled like an ashtray, which was ironic since they made me sign a waiver saying i wouldn't smoke in the room. Fortunately the room did not reek. But the furniture looked like 70s thrift shop, the TV was miniscule. The room at least appeared clean. The free breakfast was a bunch of nutragrain bars and some packaged muffins, both of which were almost gone when we left the room at 9am. Disappointed for $200 a night.

Friends_and_family Family

10/10

Exceptional

26 May 2024

Milynn

Convenient location

Leisure Family

10/10

Exceptional

18 May 2024

Demian

It's quiet and very clean. I also love having my own refrigerator and stove!

2/10

Poor

13 Apr 2024

Verified traveler

Filthy

The room was absolutely filthy.
I cleaned the floor as it was sticky.
I cleaned the bathroom, hair in the tub and hair on the counters.had to leave after finding old food and and filth under the beds
Management was made aware several times. I requested a refund.

Friends_and_family Family

8/10

Excellent

05 Apr 2024

Verified traveler

Watch out for Accessible Units

Upon checking in I was told that the last room (which I had reserved a week earlier) may have been the last one without a television. This was obviously not going to work. The hotel associate wound up putting me in an accessible unit which was OK. Did not like the shower arrangement. The floor was continuous without a curb (handicap requirement) with a slight dip to a floor drain. However, this did not stop the water from getting all over the floor and out the door into the main room. Also, the floor was then very slippery and caused me to fall, without injury. If you are not disabled I would avoid this type of unit if possible.

Business

4/10

Poor

19 Mar 2024

James

First receptionist was rude and not very engaging.

Leisure Partner

8/10

Excellent

17 Mar 2024

Emily

All in all it was convenient and a good place to stay

Leisure Self

2/10

Poor

10 Mar 2024

jason

i booked through Travelocity and was not made aware that an additional 100 dollar deposit was required upon check in and only refunded after \"inspection if the room.\" also the \"breakfast\" was a container of granola bars and 6 muffins.

Business Self

10/10

Exceptional

26 Feb 2024

Brian

The front desk staff is very rude

Leisure Self

6/10

Pleasant

18 Feb 2024

Shannon

Ok for pet friendly

The elevator was not working. It had snowed earlier in the week and the parking lot and entrances were not properly cleared. It snowed again while we were there and it was still not cleared properly. We had our dog so we had to go in and out frequently so this was an issue.

Friends_and_family Family

8/10

Excellent

18 Feb 2024

om prakash

A NCIE PROPERTY WITH GREAT STAFF

10/10

Exceptional

13 Feb 2024

Rakesh

It is a wonderful property, spacious, well organized, enough space for parking cars at any time, well connected to main roads, and convenient for someone prefering to stay and meet people in and around Exton, Malvern, Chester Springs etc. MEGAN is a nice individual, a great staff, very helpful and jovial

Business_and_leisure Partner

6/10

Pleasant

06 Feb 2024

Jessica

The place was rather rundown. The hair dryer in my room started smoking as soon as I turned it on. No one at front desk so I had to fly out with wet hair.

Leisure Self

4/10

Poor

26 Jan 2024

Elizabeth

Fire alarm went off in the middle of the night . Staff was rude and the situation was not handled properly

Business_and_leisure Self

10/10

Exceptional

10 Nov 2023

David

The staff was extremely helpful on check in

10/10

Exceptional

27 Aug 2023

Verified traveler

We was very pleased to stay no complaint.

Partner

4/10

Poor

11 Jul 2023

Verified traveler

Don't stay here.

The bed was extremely uncomfortable and only came with 3 pillows. We asked for an important wake up call and never received it. We came down for coffee the 1st morning 5 minutes late and the girl would not even offer a cup to us since she was just putting it away. Then the girl was on her personal phone and would not help open the door as she stood there watching me struggle with 2 cups of coffee from the outside. It just seemed as if no one enjoyed their job or had customer service. The biggest problem was the keys to the room never worked except 1x a day. We asked for a 1st floor months in advance for our senior dog and was put on the 3rd floor. Will never stay here again. No water pressure for a shower. Our toilet ran constantly and our bathroom sink sprayed everywhere.

Friends_and_family Family

4/10

Poor

21 Jun 2023

Anne

Disappointed

I traveled from NC to Exton PA due to a death in my family, stayed one night. The hotel was dark and outdated. My room smelled of stale smoke. Front desk employee was not interested in assisting. It was like I was wasting her time. Ill never stay again!!!

Self

8/10

Excellent

18 Jun 2023

Sharon

No Time to Spear

We did a one night stay to attend a wedding. We arrived at the hotel at 2pm and couldn't check in until 3 so we went to eat, came back at 3pm and no one was at the desk, there was about 5 other guest to check in and we had to attend the wedding at 4pm.

Friends_and_family Family

8/10

Excellent

06 Jun 2023

Connie

Checking in late wasn't much of a problem. the clerk was kind of abrupt, didn't seem to want to check me in.
The clerk in the morning was the total opposite, very helpful and pleasant.
I know I paid for the amenities in the room, which I didn't use...didn't even use the dishes, pots or pans which was posted in a note that I would have to call for these items if I wanted them. I truly think there should be a discount for not even calling or needing to use them for one night. That's a bit much.

Business_and_leisure Pet

2/10

Poor

27 May 2023

David

We walked into the room to find bugs on the floor, walls, bathroom, and not just normal wear and tear - but generally filthy room

Leisure Family_with_children

2/10

Poor

02 Apr 2023

Judith

The room had a smell of pets thanks for the can of Lysol I had in my packed bag it didn't help I booked her cuz breakfast was included nothing in the sort at check in nothing was said just a terrible stay

Partner

8/10

Excellent

26 Feb 2023

alan

Great staff

Chris and Kia are both amazing. Welcoming and friendly.

Business

8/10

Excellent

10 Feb 2023

alan

The Desk

Business

8/10

Excellent

23 Oct 2022

Ivan

Hotel is good

Leisure Family

6/10

Pleasant

22 Oct 2022

Brandon

Got it but late!

My reservation was not “in the system” at the hotel. The virtual assistant was not helpful and after scouring the internet I finally found a number to customer service all this time wasted made me terribly late for a wedding later that evening. Ultimately they got it straight but not after losing unrecoverable time!

10/10

Exceptional

16 Oct 2022

Stacey

Nice place

The lady at check in was friendly and helpful. The room was neat and comfortable

Partner