Name: Residence Inn By Marriott Philadelphia West Cheste
Address: 10 N Pottstown Pike, Exton, 19341, US

10/10

Exceptional

18 Jul 2026

Mamie

Friendly employees. Very clean and quiet.. I would highly recommend staying here

10/10

Exceptional

26 Jun 2026

Joe

Clean, spacious and very friendly staff.

Family

4/10

Poor

25 Jun 2026

Brian

Had my booking but not a room. Sent me to another hotel for the night. Was pretty aggravated to have to pack my things up.

Self

10/10

Exceptional

12 Jun 2026

Ronald

The staff was very friendly. Our room was clean and very comfortable. This is a lovely hotel.

Partner

6/10

Pleasant

31 May 2026

Dexter

Room had a bit of a smell. Like covering smoke or pet odors. Door was very stuck and lock mechanism worked most of the time. Breakfast only had 1 attendant and could not keep up. Very little food was out. Will not stay here again. Not terrible, but not up to par.

Family

10/10

Exceptional

14 Apr 2026

Charles

Nice breakfast menu , comfortable stay .

Partner

6/10

Pleasant

14 Mar 2026

Robert

I had paid for and booked a 2 bedroom suite. Check in was slow, backed up and chaotic and I was sent to a 1 bedroom suite. Desk would not rectify.

Friends_and_family Family

8/10

Excellent

02 Mar 2026

Cecil

Internal common areas were hit

Family

8/10

Excellent

16 Feb 2026

Christina

Room was clean. The tub was a bit rusted out above the drain

Partner

10/10

Exceptional

15 Feb 2026

jada

Everything was good

Leisure Partner

10/10

Exceptional

26 Jan 2026

Lauren

Local that needed a safe and warm place to stay during winter storm. Very friendly and accommodating front desk and breakfast manager. Delicious free breakfast buffet. Clean room and comfy bed. Kitchen amenities were useful. Parking plentiful. Would recommend for travelers that want more than just a small hotel room.

10/10

Exceptional

24 Jan 2026

Christopher

King suite was only 20ish more dollars than a normal queen. Sink, microwave, stovetop, fridge, dishwasher, complementary dishes, cups, etc.
Excellent.
Can't say anything about the normal rooms though.

10/10

Exceptional

09 Jan 2026

Mandy

I chose to stay at this hotel because of the positive reviews it has and it did not disappoint! It’s not the newest hotel, but it is very clean! I notice everything when I stay at a hotel and this hotel and room really didn’t have anything I’d say looked dirty. To top it off, the woman who was working at the front desk when I checked in was fabulous worked at the front desk warrived

10/10

Exceptional

01 Jan 2026

Natividad

Very clean comfortable rooms

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Kimberly

Room was clean. Great bfast setup.

Leisure Friends

6/10

Pleasant

19 Dec 2025

Adam

The staff is this hotel's greatest asset. If it wasn't for them, I would have looked for the exit to stay somewhere else on this trip after the way it began.

Business

8/10

Excellent

11 Dec 2025

Maria

My daughter and I were there for her dad's burial for an overnight only. The hotel room appeared to be clean, the beds and pillows were comfortable, hotel was quiet, breakfast set up offered a variety of hot and cold food. Thankful and hotel served its purpose. I'd recommend for a family stay!

Friends_and_family Family

8/10

Excellent

01 Dec 2025

Rani

Expect breakfast everything is good

Friends_and_family Friends

10/10

Exceptional

21 Nov 2025

Sarah

The ladies at the front counter were super! Big smiles, giggles and super helpful!

10/10

Exceptional

20 Nov 2025

Karen

Nice property

Leisure Family

10/10

Exceptional

04 Nov 2025

Lori

Great place, great breakfast.

Business

8/10

Excellent

27 Oct 2025

Iliccia

Breakfast could have plant based food options.

Leisure Family

8/10

Excellent

14 Oct 2025

Bruce

Room was very clean and spacious. Staff was friendly and courteous. Breakfast was good, with lots of dining space.

Business

4/10

Poor

22 Sep 2025

Keith

It was very noisy at night up until about midnight. Additionally, there was a charge for parking at this facility. That was NOT expected considering the location.

Leisure Self

10/10

Exceptional

15 Sep 2025

Savanna

Calm

6/10

Pleasant

13 Sep 2025

Ellen

3-Stars

Sheets had dried stains all over, had two flies in my room, no spoons in kitchen. Minimal supplies. Doors were old and very loud, I could hear them open and close all night. I did like that the microwave was set to be very quiet.

Overall was fine but have been to much better Residence Inn properties and expected the same level of quality here.

Business

6/10

Pleasant

01 Sep 2025

Jay

Lost our onekey rewards

When we got to the hotel our room wasn't ready. They asked if we would take a style of room that was different so we could get in quicker and we did. Since we did the charged us the hotels rates. Therefore we lost our onekey reward. We ended up paying approximately 60 dollars more than what we we supposed to.

Partner

6/10

Pleasant

31 Aug 2025

Vanita

Okay Stay

Every time we stay at this location we do not get what the reservation is for!.. We reserve a king and always get a queen. This time we had a little critter in the bathroom. Don’t think we will be staying at this location again😐

Friends_and_family Family

2/10

Poor

31 Aug 2025

Melissa

Expedia changed hotels without notifying me. Hotel was beautiful, staff very friendly and accommodating.

8/10

Excellent

26 Aug 2025

Sarah

Property, rooms and area are nice, and I frequent this property. Just can't believe that they charge me$12 a day to park on top of the hotel fees

8/10

Excellent

21 Aug 2025

Nirmala

Good

10/10

Exceptional

19 Aug 2025

Verified traveler

Home On The Road

We reserved the one room suite a few times. Loved that we could had a door to separate the two spaces. Someone on the sofa sleeper and a couple of us on the queen bed. We were all comfortable. Besides egg and sausage other breakfast options included mini quiche, cheese jalapeno biscuit and iced coffee.

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Colleen

Great

Great

Self

8/10

Excellent

17 Aug 2025

Sarah

Nice

10/10

Exceptional

16 Aug 2025

Leo

Bed was very comfortable.

Friends_and_family Family

6/10

Pleasant

10 Aug 2025

Wendy

Ok at best

They did not have our correct reservation and now I have to contact them because they charged my card a higher room rate.

The lobby was nice, staff was pleasant. The room was ok, we didn’t get the king we requested. The air conditioner kicked on and off all night and made loud noises waking us up every time it went back on.

Breakfast was average

Ok enough but would not book again

Friends_and_family Family

6/10

Pleasant

28 Jul 2025

Jiatian

The area is good but the room is smelly.

Leisure Self

10/10

Exceptional

27 Jul 2025

Srikanth

Great place to stay

Great service - very well maintained and clean . Good breakfast

Friends_and_family Family

6/10

Pleasant

26 Jul 2025

Tyler

I had high expectations for this stay, but I was disappointed by a number of issues that made the experience frustrating.

The door to our room was broken, and we had to jerry-rig it just to get in. One of the lightbulbs in the room was out when we arrived. There were cobwebs in multiple ceiling corners and even a spider in the shower. My key card stopped working 4 times in two days. While the power outage may have been out of the hotel’s control, these other problems were not.

I expected better upkeep and basic functionality from a place at this price point. I wouldn’t stay here again.

10/10

Exceptional

17 Jul 2025

Terrance

Very pleasant stay every time I stay there. Staff is very nice and friendly

Leisure Partner

10/10

Exceptional

05 Jul 2025

Shawna

Fantastic staff! Just wish you had a pool

10/10

Exceptional

01 Jul 2025

William

I was only there for one night but the lobby staff was super friendly and helpful, the room was immaculately clean and comfortable and I would stay here again without hesitation.

Business

2/10

Poor

26 Jun 2025

Rosheni

Very poorly maintained.
Fire Alarm was hunging on the ceiling, bathroom floor tiles were cracked and uneven, bath tub was dirty and paint was coming off and rusted. Room selled like urinary.

I wish i took pictures. I was soo tired adter 10 hr drive.

Business_and_leisure Family

10/10

Exceptional

17 Jun 2025

Kendra

Nice clean property. Older but updated nicely. Traditional Marriott comfort with excellent customer service.

Leisure Family

10/10

Exceptional

15 Jun 2025

Susan

Everything we expected was delivered

Friends_and_family Family

4/10

Poor

13 Jun 2025

Ilse

The A/C in my room did not work. I reported it to the front desk on the second day, and on the third day maintenance came out. He replaced a part but it did not fix the problem. I also requested housekeeping, but they never came. I spent 4 nights with no air conditioning. I was told they would compensate by rewarding Bonvoy points, but that never happened either. I don’t think I’ll be staying with them again.

Leisure Pet

10/10

Exceptional

09 Jun 2025

Charles

As a service provider company owner, I was especially impressed by each of the staff. They were friendly and efficient. A credit to themselves and their training. Thanks

Leisure Family

10/10

Exceptional

21 May 2025

Julie

Staff was friendly, room was clean, and everything was convenient.

Leisure Partner

10/10

Exceptional

19 May 2025

Malai

Rooms are spacious and well appointed. Staff was accommodating

Leisure Self

10/10

Exceptional

19 May 2025

kristen

Complimentary breakfast was amazing, checking in and out was easy, food options by the hotel are great, room was very clean and even offered more amenities than listed. Downside, the court that they have for basketball/net sports are small and the net isn't there, but I would stay at this location again.

Leisure Friends

10/10

Exceptional

17 May 2025

Jarred

Easy commute to where I needed to be. Staff friendly and it was clean.

Business Self

8/10

Excellent

14 May 2025

Christine

Large Rooms but Attention to Details Needed

Enjoyed the spacious suite and the room was quiet. Bed comfortable but every pillow was way too soft. The condition of the floors and kitchen were well worn and the bathroom toilet light flickered almost all the time. Staff friendly. Disappointed there is no decaf tea options. Oatmeal bar is great but needs cinnamon.

Friends_and_family Family

10/10

Exceptional

10 May 2025

Terrance

Staff was very attentive. For example, I needed some big trash bags to hold the balloons that we were blowing up, and the front desk went out their way to accommodate us

Leisure Partner

4/10

Poor

04 May 2025

Elyse

I don't normally write negative reviews, but found my stay to be quite different from what I had read online. If I had paid a fraction of the price it would have been expected, but for how expensive the room was, it was quite filthy. Smelled of stale cigarettes despite being a smoke free building. There were some short hairs in the sheets, and lots of hair (same color) on the bathroom sink as if a guy had shaved his beard and it hadn't been cleaned. The shower drain was rusted and the tub floor was stained and just dirty. Shower drain clogged within a few seconds of the water turning on. Every other aspect of service was fine, it was just a dirty room.

10/10

Exceptional

03 May 2025

Michael

Close to restaurants and grocery stores. Room was clean, and bed comfortable. Extended my stay by a day with no issues. The hotel did not perform cleaning services as advertised every other day. I did get new towels from the desk twice with no issues. This was not a problem for me because I didn't create a mess to be cleaned up anyway.

Business Self

10/10

Exceptional

26 Apr 2025

Angela

The price for our two king Bedroom suite was very fair. The bedrooms were separated by a kitchen and living area providing privacy and quiet sleeping spaces. Three televisions. Two showers both with good water pressure. All the amenities needed to provide a comfortable stay. The staff were very accommodating. Very nice breakfast. The furniture is a little outdated but I liked that most of the surfaces were plether as it is easily cleaned. We will stay again..

4/10

Poor

22 Apr 2025

Joshua

Worn down buildings, haphazardly cleaned and excessive fees. Definitely not up to the chains standards

Business_and_leisure Pet

4/10

Poor

22 Apr 2025

Melissa

We checked in and there was a terrible foul odor in the bathroom. They switched us to another room and it looked like the room wasn’t cleaned crumbs on the floor crumbs on the two chairs by the table, sticky table the bathroom smelt, nice lol had to strip off the comforter to get a fresh clean one had the temperature on cool 45 and it was hot. See pictures below of the thermostat the only Good part staff was super friendly. I think they need better maintenance and better housekeeping. Actually, I can’t even show you pictures because there’s no way to put them up.

10/10

Exceptional

15 Apr 2025

James

Will stay again

We only stayed a night. It was comfortable clean. Our son was not feeling well the night/ early morning staff were very helpful in getting crackers water etc. the room was big enough that the three of us and service dog had plenty of space. The price was really good and it was better than expected from what I was expecting.

Friends_and_family Family

10/10

Exceptional

09 Apr 2025

Terrance

Staff was very professional and knowledgeable. The hotel very clean

10/10

Exceptional

08 Apr 2025

Terrance

Very nice and clean

Leisure Self

10/10

Exceptional

06 Apr 2025

willie

The young lady at the front desk made me feel like i wasn't supposed to be there.

I gave her my dr

8/10

Excellent

01 Apr 2025

RICHARD

Attentive staff

10/10

Exceptional

26 Mar 2025

TOC Lunettes

Comfort on the road!

Comfort oasis!

One could hear-feel the people walking in the room above mine….. but nothing serious.
The property is very well kept, it is very relaxing.

Business Self

10/10

Exceptional

24 Mar 2025

JAMES

KIND AND FRIENDLY. FRONT DESK PEOPLE WERE AMAZING

Friends_and_family Family

10/10

Exceptional

21 Mar 2025

Breana

Our stay was amazing! I don’t think guests should be charged to park. Overall great stay!

10/10

Exceptional

22 Feb 2025

Chivonn

Maya working the front desk was extremely welcoming, friendly and professional. Considering she checked me in at 9 PM and checked me out at 8 AM.

10/10

Exceptional

11 Jan 2025

Charles

Staff

Leisure Family

10/10

Exceptional

02 Jan 2025

Lori

I was pleasantly surprised by the appearance of my room - it was spacious, clean, quiet, and comfortable. It was convenient to everything we needed or wanted to do. The outside of the property was nothing special and the building appeared to need some up-keep. Don't be misled by that; your room will be excellent!

Leisure Family

2/10

Poor

30 Dec 2024

Valerie M

All of my personal items were stolen or thrown out. I didnt even stay because i had nothing to even wear. Management offered no resolution and marriot cooperate was no help either. So now im out the cost of the room and approximately $80-$100 of personal belongings. The time before that an employee tried to enter my room at 2am and the time before that my boyfriends windows were smashed in his work van and tools were stolen.

Business_and_leisure Partner

10/10

Exceptional

26 Dec 2024

Pamela

We like the kitchen.

4/10

Poor

12 Dec 2024

Keith

Staff Excellent but location needs upgrade

The staff was excellent - however the noise level was excessive and quite honestly it was a little shady - the parking lot was traveled by transients at all hours even found one looking inside my vehicle at night - luckily it was locked. if you are going to charge $12 per night for parking perhaps it would be a good idea to secure the lot.

Business

10/10

Exceptional

03 Dec 2024

JAMES

THE STAFF WAS AWESOME

Friends_and_family Family

10/10

Exceptional

25 Nov 2024

Nancy

Outstanding breakfast, nice kitchen and room setup

I stay here when traveling cross country to be with my Mom, who is in Assisted Living. I always like having a kitchen. This has a 3/4 size refrigerator, microwave, 2 burner stovetop, sink, and dishwasher. I only combine or warm up foods, but actual cooking could be done here! I love the breakfasts, with eggs, oatmeal, waffles, bacon or sausage (on different days), cereals, bagels, fruits and pastries. This is way nicer than coffee and pastries. The desk is very large, for spreading out. The door on my room was out of alignment and problematic. They had their guy look at it right away, but couldn't really do anything for it. I would like to see recycling in the rooms. I left my recyclables on the counter, but they probably got trashed. All staff was friendly. Would recommend staying here, especially for the kitchen and the hot breakfast.

Friends_and_family Family

2/10

Poor

24 Nov 2024

Tyesha

The front desk service not good

10/10

Exceptional

18 Nov 2024

Estely

The stay was good room service only came once out of the 4 day I was there.

Partner

8/10

Excellent

18 Nov 2024

David

Getting old a lot of heating and ac noise. Breakfast could be better

Business_and_leisure Partner

10/10

Exceptional

08 Nov 2024

Matthew

Great staff

Every employee at this hotel was overwhelmingly, helpful, and a pleasure to deal with. I appreciate all their help with a difficult situation. They made it much easier for me to be OK.

Self

6/10

Pleasant

01 Nov 2024

Jennifer

I booked 2 king studio rooms. When I checked in, the front desk person said that there was only one king studio available and that a queen bedroom was the only room option. She said that since I booked with Expedia the hotel had the right to give the king room to others. It is a first come first serve booking because I didn’t book directly with them. Really??? Expedia please explain this situation???

Leisure Family

10/10

Exceptional

30 Oct 2024

Valerie M

Maya, Bee and Ishine were great. Thanks for making my stay feel like home.

Self

4/10

Poor

19 Oct 2024

Stephen

Very slow in checking us in. A room was not available when we tried to check in. Asked for additional pillows and never received them. Went to the front desk to check on them and no body was at the desk. After 10 minutes of waiting I gave up.

Leisure Partner

8/10

Excellent

18 Oct 2024

David

Nothing

Business_and_leisure Family

10/10

Exceptional

29 Sep 2024

Lisa

Friendly staff, very clean room. Only thing we did not like was a parking fee added.

Leisure Family

2/10

Poor

27 Sep 2024

Jessica

I am extremely
Dissatisfied with Expedia. I booked a king bed with a pull out couch and I was given a room with a king bed and a couch that did not pull out. I asked them to resolve the issue and they said they couldn’t as it was booked with Expedia. I would like a full refund as this was not the room I had booked and needed up sleeping on an incredibly small couch for the duration of my
Stay

Business

6/10

Pleasant

15 Sep 2024

Joanne

The staff was wonderful.

The silverware was dirty.

I parked in the back, but the lighting was not good. I did not feel safe to go out back once it was dark.

Leisure Self

10/10

Exceptional

14 Sep 2024

Xiaoyi

Staff

10/10

Exceptional

09 Sep 2024

Drew

I had a great stay here. The staff were friendly and accommodating. Smells good the minute you walk through the door. Breakfast was great, bed is cozy, overall a great experience.

Leisure Partner

10/10

Exceptional

04 Sep 2024

Thomas

Great hotel room to work out of

Surprisingly large room & a great layout with a huge desk for work.

Business

10/10

Exceptional

01 Sep 2024

Daniel

Really nice room. Everything was great. Will be booking here again.

Friends_and_family Friends

10/10

Exceptional

03 Aug 2024

Lyn

It was so clean there and so nice. Even though there are dogs allowed there animals, it is very, very clean and the staff is so friendly. They help you in any way you need.It's so great there.I love it I will return

Leisure Pet

8/10

Excellent

20 Jul 2024

Bonnie

Should not charge for parking

It was fine
The free breakfasts were great
All the workers very helpful

Partner

10/10

Exceptional

18 Jul 2024

Susan

Newly renovated

Business Self

10/10

Exceptional

14 Jul 2024

Verified traveler

Clean and refreshing-a great Residence Inn!

Amazing and clean -- really appreciate the extra efforts the staff went to!!

Business

8/10

Excellent

14 Jul 2024

Kelly

Right off Turnpike; off the main drag. Seems like part of the hotel was/is permanent housing for some. Parking fee was unexpected since there are empty buildings surrounding the hotel and plenty of parking. No other hotels in this area charge for parkikg .

Business

10/10

Exceptional

05 Jul 2024

Nina

We were in town for my son's lacrosse tournament. The hotel was clean, rooms were very spacious with nice kitchen area. Complimentary breakfast is always a plus in our books! Lots of restaurants on the street where the hotel is located. Starbucks nearby was a perk!

Business_and_leisure Family

10/10

Exceptional

28 Jun 2024

David

Excellent place to stay.

Leisure Family

10/10

Exceptional

16 Jun 2024

James

Quick check in. Friendly staff. Clean & spacious room. Entire facility appeared to be updated. Nice complimentary breakfast.

6/10

Pleasant

12 Jun 2024

David

Nice people, but room not clean.

The room had a smell, as we entered. A window had been opened in order to air it out. We couldn’t unpack because the drawers were not clean. However, all staff encountered were friendly and helpful.

Friends_and_family Family

6/10

Pleasant

11 Jun 2024

David

Nice people, but room not clean.

The room had a smell, as we entered. A window had been opened in order to air it out. We couldn’t unpack because the drawers were not clean. However, all staff encountered were friendly and helpful.

Friends_and_family Family

10/10

Exceptional

09 Jun 2024

Lanette

The staff were over the top !!! Very helpful & friendly!!! We will be back!