Name: Fairfield Inn By Marriott Philadelphia West Cheste
Address: 5 N Pottstown Pike, Exton, 19341, US

6/10

Pleasant

14 Jul 2026

Rock

Needs a major update, wallpaper was coming off the walls. Worst breakfast I’ve ever had or seen at any hotel. Would definitely not recommend.

Friends

6/10

Pleasant

05 Jul 2026

Christianna

We had a door and toilet that didn’t work in our 1st room (after unpacking:(). We were moved to a 2nd room and also had toilet issues there that couldn’t be solved until the next morning:(. We did not swim or attend the breakfast, but both seemed great. Staff was friendly.

Family

10/10

Exceptional

20 Jun 2026

Margaret L

Check in was easy and staff are super friendly.

Partner

6/10

Pleasant

14 Jun 2026

Riccardo

Good location. Friendly staff. Good breakfast options. Hotel is old. Needs remodeling. Strong odor at main lobby. Overall ok for a one travel night stay.

Business Partner

6/10

Pleasant

05 Jun 2026

Kristen

Everything was great except the one elevator was a bit scary. If there was more than 3 people on it at once, the door wouldn't open once you got to the 1st floor and someone would have to hit the 1st floor button again for it to open. Also, the pool was cold and slimy. We were told it was heated but it definitely was not. The stairs in the pool were slimy and slippery along with inside the pool on the floor

Family_with_children

10/10

Exceptional

31 May 2026

Timothy

Very nice hotel. Clean n friendly staff.

Partner

4/10

Poor

26 May 2026

Scott and Tammy

Sadly, this hotel has many issues. Upon arrival, we were confronted with an extreme chemical film floating on the top of the pool. We were told it was recently treated and could be used the following day. The next day, the chemical film was WORSE. I can only assume they have filtration issues. Meanwhile, the pool door was always latched open, allowing anyone to enter, and there were no visible signs that it was out of order. I took this up with the front desk and the manager, and let's just say I was talked to as if I were a child. Very unprofessional behavior!
Needless to say, my interactions with the staff put a serious damper on my stay there, and not being able to use a pool I paid for was more than annoying.
Our difficulties did not end there. There are also issues with their elevator. It gets stuck on the third floor, which was confirmed to me. That's right, they are aware of an ongoing problem. I had to take the stairs, which isn't a big deal, but for my husband, who has mobility issues it definitely was unsettling that he could not take the elevator. Are you ready for this? We actually got stuck in the elevator for at least a good 3-5 min! Everyone's nightmare as you can imagine. A red light was flashing and a phone inside the elevator kept ringing. Eventually, it opened, but as you can imagine, it was a horrible experience.
Cold eggs, burnt ham for breakfast...
I DO NOT RECOMMEND STAYING HERE.

Partner

8/10

Excellent

24 May 2026

Tammy

It wasnt super clean but it waant too bad it needs to be updated. The breakfast was really good and th we people were nice but a couple couldn't speak English so wasnt much help. Besides that all in all was an ok place to stay

Partner

6/10

Pleasant

24 May 2026

Diane

Very small breakfast area - we couldn't get near it. Bed was not comfortable.

Partner

6/10

Pleasant

24 May 2026

Katherine

No staff available in the front desk most of the time

Family_with_children

4/10

Poor

19 May 2026

Karen

Breakfast was cold. Room was dusty. The shower lip (handicapped accessible) was badly stained and dirty looking. The rug in the seating alcove off the lobby badly needs replacing. Most of the staff didn't smile or interact. I'm a friendly little old lady - I really don't look like someone who needs to be ignored. We were told we could check in early but on arrival were denied despite another couple being accepted. I was very disappointed with this hotel, especially since I have stayed with Marriott before and have always found exceptional service and accommodations.

Friends

4/10

Poor

18 May 2026

Lynn

Wouldn't clean the room when asked,,had to bring trash and dirty towels out myself,was not happy about any of the stay.

Family

6/10

Pleasant

17 May 2026

Manny

Shower stall full of mold

8/10

Excellent

01 May 2026

Wendy

Breakfast was good and the pool was great

Family

8/10

Excellent

27 Apr 2026

Amy R

Property meet our needs. Pool did need more serving during our stay.

Family_with_children

10/10

Exceptional

26 Apr 2026

James

Yes

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Erik

One of the best hotels I have stayed in. Confortqble beds and bedding, powerful water pressure in the shower and an amazing breakfast!

Friends_and_family Family

8/10

Excellent

16 Apr 2026

margaret

Nice spot to meet up with family!

8/10

Excellent

03 Apr 2026

Laura Beth

The room was nice and clean with a very comfortable bed. The breakfast was fine, typical for continental breakfast.

Friends_and_family Family

2/10

Poor

29 Mar 2026

Howard

The first room they gave us was occupied. Room had clothes on the floor bed not made Breakfast was to start at 6:30 when we left at 7 still no breakfast. Front desk person not very friendly

10/10

Exceptional

28 Mar 2026

Brian

Breakfast was great

6/10

Pleasant

25 Mar 2026

keith joseph

Not so great but not so bad

Partner

10/10

Exceptional

25 Mar 2026

Michelle

Room was clean, continental breakfast was a win. Food was good. It was a plus having the pool available and functioning for my babies even though we were so busy we didn’t get a chance to get in. We will definitely be coming back!

Family_with_children

8/10

Excellent

24 Mar 2026

Laurie

The breakfast was better than most hot breakfasts, with lots of options. Eggs, bacon, breads, waffles, oatmeal with many toppings, muffins, yogurt, cereal. Even had oat milk available 👍
The pool was available but we didn’t have the time available to use it.
The bathroom door is very strange. It’s a very heavy door that slides like a barn door. There’s a noticeable gap between the door and the wall, and you can look through the gap into the bathroom from the bedroom, or look into the bedroom from the bathroom, so that’s awkward. It causes a lack of privacy. See photos.
The tub/shower unit seems narrow, maybe it’s because there are 3 bottles hanging on the shower wall that, when the dispenser is pointing out so you can squirt soap in your hands, you also get a sharp scrape if you bump the dispenser on your back or arm. See photo.

Partner

10/10

Exceptional

02 Mar 2026

Josefa

breakfast was amazing

Partner

10/10

Exceptional

01 Mar 2026

Mark

Room was clean. Staff was very helpful . Will be staying here again.

6/10

Pleasant

28 Feb 2026

Randall

Pool was cold. Room pool was in also cold. Otherwise, basic room, basic amenities, basic stay

6/10

Pleasant

26 Feb 2026

James

Dryer didn’t work and

4/10

Poor

26 Feb 2026

Donna

Poor maintenance. First room had no working heater and the room they moved me to had a running toilet which they never came to fix.

The breakfast was not fresh and the bread items were stale.

Family

4/10

Poor

16 Feb 2026

Kelly Lynn

You can hear everything. The indoor pool was freezing.

6/10

Pleasant

15 Feb 2026

Diego

Medium

Friends_and_family Family

6/10

Pleasant

07 Feb 2026

Elisabeth

Checking was easy. The room was clean and nice. The reason for less stars is because the toilet was clogged and the fruit during breakfast tasted spoiled.

2/10

Poor

04 Feb 2026

Danyelle

I booked a room here because of the pool and when I got there the pool was closed due to maintenance work even though it says it’s open in my app then when I reached to the property manager he just was hollering at me and hung up on me

Leisure Family

10/10

Exceptional

25 Jan 2026

Mark

Room was clean. Will definitely stay there again.

6/10

Pleasant

11 Jan 2026

Munkhtuul

Room was clean. Only one thing

2/10

Poor

31 Dec 2025

Kathleen

Dated room/hotel. In 4 days of a stay, housekeeping never came. We had to go to the desk two different times for additional towels.

The room was advertised as sleeping four. The pullout couch had a twin mattress. We thankfully packed a queen air mattress and that is what our kids slept on.

The front desk staff on night shift when we questioned about the issue with the sleeper sofa was rude.

The breakfast food was dismal. The eggs were congealed and not fresh.

The pictures on the website are not an accurate reflection of the building.

Leisure Family_with_children

8/10

Excellent

31 Dec 2025

Maurice

Just okay

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Vinil

Washbasin was not draining.

Leisure Family

2/10

Poor

27 Dec 2025

Austin

This is the worst Marriott property I’ve ever been to. We couldn’t stay the night, as the smell was too bad and the property looks like it should’ve been updated 20+ years ago. They say they have a pool, but key card won’t even open the pool area during open hours, and nobody should ever swim in that anyway. Find the cheapest motel in the area, and it should be better than this.

Leisure Family

10/10

Exceptional

27 Dec 2025

Laura

Very clean room. Staff was excellent. Highly recommend.

Leisure Family

8/10

Excellent

14 Dec 2025

Dominador

clean room and staff were all pleasant and attentive

Self

4/10

Poor

14 Dec 2025

Rosann

Had problems checking in the breakfast was horrible the room was not great. Will not stay here again.

10/10

Exceptional

28 Nov 2025

Dana

Clean comfortable and polite front desk staff

4/10

Poor

28 Nov 2025

Nancy

When we went into our first room, the bathtub was plugged and filled with water. We went downstairs and were immediately assigned a new room- the staff was helpful. The new room had a non-working mini fridge, and a tv that didn’t work properly. The shower’s hot and cold were reversed, and there seemed to be a leak from the toilet as water continued to puddle on floor when there was no one bathing. Overall, while staff was nice, the property seems to not be kept up as well as it could be (broken fridge and tv, leaky toilet, etc.), and the breakfast was limited as well. Just don’t go and expect anything more is all. Overall cleanly and decent enough otherwise.

Leisure Family

10/10

Exceptional

22 Nov 2025

Kenneth

Room was clean and welcoming

8/10

Excellent

16 Nov 2025

ADRIANNE

All of the staff was lovely. Room was dated, but clean. Was woken by the grounds keepers using a leaf blower on a Saturday am. 😔

Business Family

10/10

Exceptional

15 Nov 2025

ROBERT

Staff was very friendly and the room was extremely clean and the breakfast was great

Leisure Family

6/10

Pleasant

09 Nov 2025

Matthew

Although the room was clean, the hot items available for breakfast appeared unappetizing and took quite a while for anything to be replenished. The toilet in the room was running sporadically throughout the night.

Business

10/10

Exceptional

09 Nov 2025

David

Yes.

6/10

Pleasant

07 Nov 2025

Amber

The hotel was very dated. Needs renovations peeling paint, cracks, sheets were very warn. The breakfast was terrible. Not only was the area messy the food was all gone when we wentndown to eat about 8:30 on a sunday. We had to eat cereal and begals because there was nothing else. Pool was very small!

10/10

Exceptional

05 Nov 2025

Christopher

Room was clean, staff was excellent.

Business

10/10

Exceptional

01 Nov 2025

Thomas

The bathrooms are getting close to needing renovations, but were clean

6/10

Pleasant

14 Oct 2025

DONALD

Very limited

Partner

2/10

Poor

14 Oct 2025

Derrick

The staff member at the desk profiled me , I stood at desk for 10 - 15 minutes and some guy finally came out with attitude thought he could talk any kind of way, got mad very rude disrespectful with an accent, he turned away a premier member and cancelled my reservation, I will never attend this location again, profiling people is unacceptable.

Business_and_leisure Self

8/10

Excellent

13 Oct 2025

Rue

Clean room good breakfast

2/10

Poor

07 Oct 2025

Melanie

staff is horrible. tv didn’t work, no water one day of stay (unable to shower& flush toilet) asked for compensation they offered to take off one day and instead charged me again! issue is still nt resolved

Friends_and_family Family

2/10

Poor

05 Oct 2025

Charles

I was in room 125 directly across from the coffee bar and dining area. As soon as breakfast was being served and people started to gather my chance of sleeping in was out the window. Who would put rooms immediately adjacent to a dining room and coffee bar??? you would think that a major hotel chain would understand that people may be still sleeping. Not what I would expect from a Marriott!!!

Business Self

10/10

Exceptional

05 Oct 2025

Sladjan james

Everything was just right!

Business_and_leisure Friends

2/10

Poor

29 Sep 2025

Luca

The Worst Hotel Experience to Date

I arrived at 11:30pm on my check-in date and was told the hotel was \"sold-out\" and \"overbooked\" and did not have room for me. I had a room pre-booked far ahead of my actual stay. The individual at the front desk said he could call around and see what was available, and then said nothing was. He continued to make comments as to my appearance, which was disconcerting. After stepping to the side to make some phone calls to try to find a place to stay, I was motioned to a room \"only available for emergencies but it's dirty.\" I could not find any hotels within a 30-minute radius, so I asked for a set of clean sheets, and accepted the room. It was devoid of toiletries, not clean, and smelled weird. Avoid this hotel. Do not stay here. I did not feel safe, I felt both harassed and insulted. After I was spoken to at the desk, a family followed me and also received the same \"we're overbooked\" - yet the same attendant was able to \"find a room with a king bed\" which is exactly what I was supposed to have. Funny to be able to find one for this family of four, but not be able to find one for me and instead toss me in a dirty room. I had to return to the desk because my room key didn't work, couldn't shower, and truly - the worst hotel experience I have ever had.

Business Self

6/10

Pleasant

29 Sep 2025

Perkins

Our main complaint was breakfast. Egg puree, Half frozen waffles. Canned syrupy fruit. Dried out baked goods. Staff and rooms were fine but, pardon the pun, the food left a bad taste in our mouths.

Business_and_leisure Partner

10/10

Exceptional

26 Sep 2025

Niteen

The bathroom is old, shower was not working properly

2/10

Poor

21 Sep 2025

Valerie

Bad experience at Fairfield

There was no hot water. The door to our room did close up without having to manually push it up to close and that toilet would not flush. The front desk clerk came in our room the next and indicated that the hot water had been turned off. He did something inside the toilet tank and was able to get the water to fill up so the toilet would flush.

Friends_and_family Family

4/10

Poor

16 Sep 2025

Nasir

Disappointed.

The room had a hazard where a 4 inch steel was sticking out under the bed and scratched the ankle.
Breakfast was by name only. Empty platters. A few bagels. Cereal selection but no milk. Empty coffee pot and no cups. Overall breakfast experience disgusting. Strongly suggest not to promote breakfast offer.

Friends_and_family Family

6/10

Pleasant

15 Sep 2025

Victoria

The toilet surged (very loudly) every ten minutes all night long and there were some areas of mold in the shower, but otherwise the room was pretty average. (I suggest that the housekeepers use less scented room spray - it was very overpowering and had my sinuses going crazy!)
Breakfast on day 1 of my stay was great! - day 2 of my stay though - was dreadful! The eggs were soupy - (literally floating in water) the turkey sausages were like hockey pucks and the entire area was filthy and unattended. I didn’t eat before check-out on day 3, because I was a little afraid of what I might find.

Leisure Self

10/10

Exceptional

05 Sep 2025

Patrick

Great stay at resonable price

10/10

Exceptional

05 Sep 2025

Dawn

The staff person was very helpful when there was confusion about the credit card being charged twice, once by Expedia and once by the hotel. Was cleared up in the morning.
The room was exceptionally clean and comfortable, breakfast was good.
Would highly recommend this hotel.

Business

10/10

Exceptional

31 Aug 2025

Cairn

Staff professional, helpful, went out of their way to ensure my stay was comfortable and my request was met.

Business_and_leisure Self

10/10

Exceptional

22 Aug 2025

Marilyn

This was perfect for my husband and myself. The room was clean, the bathroom fully stocked with towels, paper supplies and shampoo, etc. Breakfast was included and I totally enjoyed the old fashioned oatmeal with a large assortment of nuts and fruits to add. We will certainly stay here again.

10/10

Exceptional

18 Aug 2025

Randy

The two young men on duty tonight were attentive, courteous and very pleasant! Hats off!

Business Self

8/10

Excellent

18 Aug 2025

JANE

They can improve their bteakfast. The melon
Was bad toast was hard

Leisure Family

10/10

Exceptional

17 Aug 2025

Stacey

Great stay

Business Self

10/10

Exceptional

13 Aug 2025

Antoinette

Ms

Great would like bar soap as well, everything was fine!

Friends_and_family Family

6/10

Pleasant

03 Aug 2025

jamilett

The staff is great! The hotel needs a lot of maintenance. The chlorine of the pool is extremely strong. There is rust everywhere

Business_and_leisure Family

8/10

Excellent

27 Jul 2025

john

Road side of hotel is loud. Lots of truck noise

Business

4/10

Poor

27 Jul 2025

Amanda

Staff doing breakfast in the morning was very rude not helpful got bit several times on my lower legs through the night after that just couldn’t sleep at all pool was best part

Leisure Family

6/10

Pleasant

02 Jul 2025

Tanya

The pool was very disappointing, out dated, small in size and uninviting.
Staff was very helpful.

Leisure

8/10

Excellent

30 Jun 2025

Mary

Staff was great and very accommodating!

Many breakfast options to choose from and staff member visibly kept food hot and area clean.

Room was very clean but smelled and rug was damp from humidity as though AC was not on before we arrived.
To be fair we did ask for and receive early check-in -
much appreciated! But even after 4 hours of AC when we returned to room it was still quite damp.

Leisure Partner

10/10

Exceptional

10 Jun 2025

Derrick

Customer service

Business Self

10/10

Exceptional

09 Jun 2025

Derrick

Great customer service fast service respectful and very helpful favorite location for Exton PA,

Business Self

6/10

Pleasant

07 Jun 2025

Erin

Friendly staff, great breakfast. Very outdated and old mattresses. Cleanliness was efficent but not the best. The pool was murky and did not seem usable nor clean. Overall, efficent place but would not stay again.

Friends_and_family Family

8/10

Excellent

31 May 2025

Michelle

Great breakfast

Leisure Family

8/10

Excellent

27 May 2025

Brandon

It’s a good hotel, price and quality match

Business

8/10

Excellent

27 May 2025

Lisa

The hotel was nice very clean but the pool wasn’t. We couldn’t get because it looked very dirty.

Leisure Family

10/10

Exceptional

26 May 2025

Alina

Clean and friendly people!

Partner

6/10

Pleasant

16 May 2025

Nakisha

Everything would have been fine if our room did not smell. It's hard to describe the smell but it was funky. We were on the first floor. I am unsure if it was the pipes, refrigerator, AC or all 3.

Business_and_leisure Family

8/10

Excellent

13 May 2025

michael

Smoke detector and fire alarm covered with paper and bandaids causing a fire prevention issue.

8/10

Excellent

09 May 2025

Dannette

Stayed two nights and the beds were so comfortable right off the highway so that was a plus. Would stay again if ever have to travel back to the area

8/10

Excellent

05 May 2025

Mariah

When we first arrived everything seemed okay, we were told that our room won’t work and then we told the front desk it didn’t matter what room we were in as long as it was clean and had a bed (traveling all day). They told us if we have any problems just let them know. We go up to our room and i finally realized why he stated what he did because the rooms beside us were being obnoxiously loud but I turned on the ac to tune out their noise and fell asleep. Everything other than that was good, and the following night it was even better (no noise at all).

Leisure Partner

10/10

Exceptional

28 Apr 2025

Cherie

The staff is very helpful and friendly. The property is clean. And the breakfast options offer healthy choices.

Leisure Family

8/10

Excellent

27 Apr 2025

Alex

Very clean and pleasantly quiet. We enjoyed our stay. Thank you.

Business Family

10/10

Exceptional

27 Apr 2025

Brenda

Good hotel

Leisure Family_with_children

8/10

Excellent

24 Apr 2025

Gary

Good

10/10

Exceptional

21 Apr 2025

Marguerite

the hot water was extremely hot and at a dangerous temperature.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Juana

My only issue was waffles not available for breakfast

Leisure Self

10/10

Exceptional

18 Apr 2025

Jhoana

staff in the front desk are so nice 👏👏👏

Leisure Family

8/10

Excellent

14 Apr 2025

Brian

Great breakfast

Leisure Self

8/10

Excellent

13 Apr 2025

Carol

It’s off a major highway and isn’t all that inviting from the outside. Still, the staff was very welcoming, the room smelled and looked clean, and it was orderly inside. It was really loud and I bailed at 3:30 AM, but that’s not really their fault. I’d stay again, and it was a good value.

Business_and_leisure

10/10

Exceptional

11 Apr 2025

Ahmed

Nice and clean for 100

Business_and_leisure

10/10

Exceptional

06 Apr 2025

C

Very clean. Only real down fall was the elevator door didn’t always open properly when on the first floor