Name: SureStay Plus by Best Western Brandywine Valley
Address: 1807 Concord Pike (Rte. 202), Wilmington, 19803, US

6/10

Pleasant

26 Jul 2026

Collins

ice machine wasn't working, no other arrangements made, Booked room with jacuzzi paid upgrade,wasn't working!

6/10

Pleasant

23 Jul 2026

donna

Room was priced correctly, bed was clean and comfortable. Its an older hotel with older plumbing issues but nice lobby and AC worked,

6/10

Pleasant

21 Jul 2026

Jose

El cuarto tenía un olor a cigarro y el piso tenía un poco de polvo

Family_with_children

2/10

Poor

18 Jul 2026

JUAN

No good

Self

2/10

Poor

17 Jul 2026

Sydney

They had roaches ..

Self

10/10

Exceptional

16 Jul 2026

Moriah

Great place to stay! Nothing crazy fancy but still nice. We booked the king bed with the jet tub. The room was nice and clean. AC worked good. They charge a $100 incidental deposit which was returned without issue. For the price of the hotel it was pretty nice overall. I would definitely stay here again.

Partner

8/10

Excellent

13 Jul 2026

Sri Teja

The staff were helpful and attentive to requests. However, the breakfast selection was very limited, and items that ran out were not replenished.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Sanny

Skip this place. If you don’t. Stop at the Family Dollar store and get cleaning supplies and air fresheners. Room stinks, floor is dirty. Clean the air filter in the A/C unit full of nasty dust and stuff.

Family_with_children

8/10

Excellent

12 Jul 2026

Mirko

Everything was great, the only thing I recommend is to update the gym, because most of the machines are broke and someone could get seriously injured and you'll get a big lawsuit , water tank is empty and not working and no towels whatsoever , other than that was good for the price

Self

2/10

Poor

12 Jul 2026

Joyce

Booked room for 4 people had one hand towel & 1 face cloths, young boy with ponytail very nasty & stated he doesn’t have keys to get face cloths & towels, breakfast horrible store bought bread, hot tubs one black & one green

Family_with_children

2/10

Poor

12 Jul 2026

Sanny

Dirty, very Dirty! Looks good online though. Reality is different. Very sad.

Family_with_children

10/10

Exceptional

10 Jul 2026

Faris

Breakfast

10/10

Exceptional

10 Jul 2026

Faris

I liked the breakfast

4/10

Poor

09 Jul 2026

Muhammad

The fitness center was a joke, four machines in a room that's normally where people sleep. Broken also

Partner

4/10

Poor

08 Jul 2026

Muhammad

Not a good place to stay

10/10

Exceptional

06 Jul 2026

Faris

Food

8/10

Excellent

05 Jul 2026

John

The room was nice. The plumbing was weak. Shower was weak. Breakfast was prepackaged.

Partner

6/10

Pleasant

01 Jul 2026

Ronald

If you're looking for a budget friendly hotel to stay at for a few days, then this place is for you. The room was cleaned on a daily basis and staff was very helpful during our stay.

Partner

6/10

Pleasant

01 Jul 2026

Kannan

Bathroom was not in good shape

4/10

Poor

28 Jun 2026

Rahoul

The room we stayed in had a musty smell possibly from smoking or dirty air filter in the AC . Housekeeping needs to be more aware of dirt behind the night table, and in some of the corners of the room.
Breakfast was not allergen friendly and selections were poor. My wife could only eat the apples. Some hard boiled eggs would’ve been nice.
On the positive side, the staff was friendly and listened to our concerns.

Partner

4/10

Poor

28 Jun 2026

Raad

The price isn't worth it

2/10

Poor

27 Jun 2026

Rebecca

The water in our room came out black and there was no water at breakfast.

Family_with_children

2/10

Poor

25 Jun 2026

Lawrence and Janice

The room needed a good cleaning and we didn’t eat the breakfast because we didn’t like the looks of it and there was no sitting available. Actually, the whole hotel was dirty. No worries, we won’t return.

10/10

Exceptional

23 Jun 2026

George

Beautiful clean room…..well taken care of. So much so I asked if the rooms were recently updated. Staff were friendly and helpful. Good value for what I paid.

Self

6/10

Pleasant

23 Jun 2026

Saad Elhajj

Fix your bathtub drain. Clean your floors. Great breakfast on weekends Tuesday was really poor breakfast.
Workers were really nice, and helpful.

Family_with_children

2/10

Poor

22 Jun 2026

Lacy

I would not recommend staying here. We were in town for a sports tournament. Entire area is pretty run down surrounding the property. Lobby was okay, check in was easy. Key cards for the door were impossible to use. You had to hold it up to the lock for at least a minute to hear the clicking to open. Overall room looked ok at first glance. Bathroom was horrendous. There was a VERY loud exhaust fan that you couldn’t turn off. Both nights in a row there were cockroaches roaming around in the bathroom. Shower was not useable, covered in mold as well as the curtain. AC unit was a residential one that would belong in a home. Did the job but not very cool plus was very loud. Doors don’t shut correctly so every time the people in the room next to us left their room in the night they had to slam the doors shut. Anytime anybody used water around you the walls made awful loud noises. Pool was ok, hot tub/small pool area were completely filthy and not useable. The TV was blurry and has zero options to watch anything. Overall I would say it’s not even worth its low price, I would never stay here again. Biggest concern being the cockroaches.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Wilner

The hot tub was abandoned
The steps was not clean

Family

2/10

Poor

21 Jun 2026

LaDaniel

It just need a new renovations everything is old outdated and filthy!!!

Partner

4/10

Poor

21 Jun 2026

Brittany

The hotel said “no smoking” the room was definitely inhabited by smokers. When we asked for a new room, they said there weren’t any & they sprayed the room with Febreze as if that would help.

We had to stay at another hotel and will be either seeking a refund through you or the FTC

Family_with_children

6/10

Pleasant

21 Jun 2026

KATHRYNE

You get what you paid for.

4/10

Poor

21 Jun 2026

Malik

The first night room was not in good condition. I think it was not used for few nights. So there were some visible ants at few places. The bathroom was not clean and bath tub had lot of hair which was clogging the water to drain.
We got the the room in main level so our parking was right there with the room.
Swiminpool was okay and staff was helpful.
Included breakfast was there but just for the name sake.
Wrt to price they charged, it was not worth it.

I will not stay in that place I got decided by the pictures they showed.

Family_with_children

2/10

Poor

20 Jun 2026

Lizabeth

It was dirty and plus nothing was working on the room that I got. They gave us another dirty room with a least an AC working.

Partner

10/10

Exceptional

19 Jun 2026

Roseann

Staff was very helpful super nice and respectful. Place was clean and smelled great

Friends

6/10

Pleasant

19 Jun 2026

Cindy

The breakfast selection wasn’t the best. The only thing that was good was the coffee and the waffle. I think they need a bigger selection of breakfast. The room was not swept right and the next day I found a brown roach in the shower. The pool was not cleaned. I had to scoop the bugs out myself. The Jacuzzi was not clean. The water was dirty and had trash in it. But the people who work there were nice.

Family_with_children

8/10

Excellent

19 Jun 2026

Faris

Food was fresh

Business Self

2/10

Poor

18 Jun 2026

Alicia

I checked in but had to leave and ask for a refund. The room (211) was infested with roaches. The were o. The door, around the door and coming from under the red wall paper. It’s was horrible!

Self

4/10

Poor

15 Jun 2026

shaleah

The front desk staff wasn’t helpful or accommodating. Poor customer service and breakfast wasn’t as appealing. We stayed on the first level and the house keeping and maintenance was super helpful and great customer service. Any issues in regards to our room they tried to resolve them.

Family_with_children

8/10

Excellent

15 Jun 2026

Janet

The staff was very nice, it was close to the highway and close to the Brandywine museum of art, museum, and other amenities. The air-conditioning work well and I felt safe.

Self

2/10

Poor

14 Jun 2026

katie

There were bugs in the room, in the beds, floor was filthy. Bathroom fixtures were rusty. There were chicken wing bones at the front door outside the room. When we went to the desk to tell them, they immediately apologized and refunded money. It was like this happens often.

Family

4/10

Poor

14 Jun 2026

Donald

Friendly staff. Roaches everywhere.

Family

10/10

Exceptional

14 Jun 2026

Christine

Slightly concerning when reading the bug issues, but we were desperate. I’m so glad I didn’t listen. Everything was clean. Cute room, mediocre breakfast but it’s free. No issues at all.

Family

2/10

Poor

12 Jun 2026

Sophia

Originally I booked a king bed, and was given a queen. I was then told it was the same size. Clearly it was not so when I told the front desk they gave me a double room, and he told me \"save your complaints for the morning\". There were cockroaches on the bed, the toilet was broken, and the room clearly had not been cleaned. If I had been told this, I would have just taken the original room. The next morning I complained and finally got the original room I was booked for. I was told id be compensated and then it did not happen. I paid hotel prices for a motel. Genuinely do not bother coming here it is not worth it. They will upcharge you and give you a cheaper room.

Friends

10/10

Exceptional

07 Jun 2026

Kendra

It was worth the price

Partner

4/10

Poor

07 Jun 2026

Sarah

Floors were filthy, uncomfortable bed, dirty areas in room, bathtub/shower drained slow, shower liner was “squishy” bathroom sink water did not get cold and bathroom needs major updating

Family_with_children

2/10

Poor

06 Jun 2026

John

Room fixtures did not work, bathroom was unkempt water pressure in sink dribbled at best. Awful experience overall along with unresponsive staff.

Friends_and_family Family

2/10

Poor

05 Jun 2026

Gaudy

Othing

Family_with_children

10/10

Exceptional

05 Jun 2026

Faris

Breakfast

2/10

Poor

31 May 2026

Karina

I got there and they said they didn't have pet rooms...then I checked online and they had availability on their website. They said to complain to Expedia.

Pet

2/10

Poor

31 May 2026

Edison

Fraudulent pictures advertised on the Expedia website. The executive room that I booked was not cleaned was not maintained was an overall poor condition and absolutely did not match the pictures that were posted on the hotels advertisement in Expedia. Had to book another hotel that same night. I will add the pictures of the hotel room.

Partner

2/10

Poor

30 May 2026

Jaiquone

Jetted tub room is disgusting

Partner

4/10

Poor

29 May 2026

Aaron

It's a place to sleep and there was a decent continental breakfast, but was not at all worth the price paid.

Partner

2/10

Poor

25 May 2026

aisha

The site misleading this hotel is roach bug infected. Dirty headboards with hand prints on them. TV remote not working roaches crawling on wall and in drawers, ice buckets. The lobby looks good but rooms are like the next 48.

Friends_and_family Family

2/10

Poor

24 May 2026

Marc

Bad experience.
Water break through from the ceiling.
Noisy.
Missing remote for appliance.
Limited cleanliness.

Partner

10/10

Exceptional

24 May 2026

Matt

Clean

Partner

4/10

Poor

23 May 2026

Gipsy

Bathroom wasn’t clean , hair in the tub- room smells bad and sheets not clean at all

Self

2/10

Poor

22 May 2026

Jonathan

The room was disgusting, mold/hair lodged in the \"jet\" tub which was also constantly dripping, doors kept slamming shut from everyone's rooms, shower was falling apart, room smelled like garbage. It was so awful that we left in the middle of the night.

Friends_and_family Friends

2/10

Poor

20 May 2026

Christine

No bath size towels. Air conditioner did not work. Weird smell in room.

Partner

4/10

Poor

17 May 2026

Ralph

Parking easy, be didn't feel safe. People hang out in the parking lot.

6/10

Pleasant

17 May 2026

Samantha

Upon check in the card reader for credit/debit cards was reading decline. I contacted my bank in front of the clerk and the bank confirmed the money was pulled. I tried my card 3 more times and it still came back declined. Nonetheless a back up card took care of the hotel stay despite me being charged with my bank that I have to no dispute.

There were noisy guest below me and beside me. I’m a BX girl so I’m use to all kind of noises and traffic. First off these people were outside their room at 4am yelling, talking loud and laughing as if they were only ones staying at the hotel. I called the front desk and about 20 minutes later the noise stopped.

Friends_and_family Family

6/10

Pleasant

17 May 2026

Bienvenido

Breakfast finished 9am too early!!! And the air conditioner too loud

Family

8/10

Excellent

17 May 2026

Jasmine

Nice stay

4/10

Poor

16 May 2026

Sheree

Shabby, poor breakfast, neighborhood not walkable

Self

10/10

Exceptional

16 May 2026

Kenneth

Great hotel! Great room

8/10

Excellent

15 May 2026

Adam

Overall a good hotel at the price you pay. A nice location for shopping and easy access to 95 a short distance away.

Friends_and_family Family

8/10

Excellent

08 May 2026

Faris

Parking feel safe and easy

2/10

Poor

08 May 2026

Tashina

Filthy, dirty, run down, stank hotel. Still waiting for my refund.

Family_with_children

6/10

Pleasant

04 May 2026

Rashie

Parking was great.

10/10

Exceptional

25 Apr 2026

Stanley

Old bed sheets and bare floors. Toilet has low pressure. Needs hygiene improvement

Self

2/10

Poor

22 Apr 2026

Henry

I picked the wrong dates for the hotel reservations that I won't make it.

6/10

Pleasant

22 Apr 2026

Arlene

Mold in bathroom

2/10

Poor

19 Apr 2026

Carlos

Room not great
Noisy mini fridge.

Not happy will not stay there ever

6/10

Pleasant

13 Apr 2026

Jarami

The first room had roaches also the toilet was dirty. The towels and wash cloths

4/10

Poor

12 Apr 2026

Kemmy

Parking was great. Staff yelled at me during breakfast but then apologize when she realized that it was not my child nor was I having breakfast. The breakfast looked average but I didn’t eat so can’t give an honest review. Our room the pillows had dried blood on it. Overall I will not be returning.

Family_with_children

2/10

Poor

11 Apr 2026

CHARLENE

The room was not what I expected. I requested queen size bed and the room had a full sized one. I arrived first and didn’t feel comfortable by myself. Once my partner arrived we began spraying the room with Lysol. Pulled the sheets back and the comforter and sheets contained blood stains. The door had gaps in which things could crawl in. The adjoining room also had a big gap. The air/heater system had a light on to clean the filter. Since we have allergies we checked it and it was filthy. I mean filthy. We tried calling the front desk from the phone in the room which had crumbs in cradle the phone then said they are not available. I even tried using the link that was provided after check in which said used the link if you need anything. We ended up leaving and checking in to another hotel. 0/10. The manager has yet to contact me.

Partner

2/10

Poor

08 Apr 2026

Brittny

Mold in room

Family_with_children

4/10

Poor

05 Apr 2026

Eric S

Dirty room with water leak from above and a bug infestation. Half the room electricity went out and didn't return.

Partner

2/10

Poor

30 Mar 2026

diane

Dead roaches on the floor. Described as a suite but was a very small single room. Breakfast poor and not as described. Parking and general property felt unsafe. No elevator to reach upper floor. Odd \"decor\". Overall extremely poor and beyond disappointing.

Self

6/10

Pleasant

30 Mar 2026

Hetha

Breakfast was ok, not great, just okay.

Room was not clean, there were hairs in the bathroom and the bath towel was dirty!

One person on staff was pleasant the other was rude.

Parking was good.

Self

4/10

Poor

29 Mar 2026

Robert

The first night when we go to our room key wasn't working we thought it was us, it eventually opened. We got settled then went out to dinner and when we cane back the key pad light turned green, the door handle turned but the door would not open. We went to the front desk and had maintenance come up and he had to use the key to get in. Next morning i went down to the lobby to talk to the desk person and let him know that our door was not working and if we could get another room. He said the maintenance should have changed the batteries last night nad he would be in at 10 and he woukd make sure he would do that. We went out and didn't get back until 4 went up to our room and the door still did not work. The front desk got hald of maintenance and sais it couldnt be fix. So they gave us another room. When we got to the other room we wanted to take a shower before going out to dinner. The ceiling light and fan combo was literally sitting on the curtain rod and we couldn't move the curtain to take a shower becuse we were afraid of the ceiling fan/light and tile coming down. We did infor the front desk when we left.

Partner

4/10

Poor

29 Mar 2026

cameron

The waffle station didn’t have the mix in it. The toilet was still making noise after I flushed. A few of the remote buttons wasn’t working. Room was a little outdated. Bathroom wasn’t the cleanest.

Self

10/10

Exceptional

29 Mar 2026

Faris

Yes the breakfast menu was great

2/10

Poor

28 Mar 2026

Celia

Hotel staff was very rude when asked questions. Will never stayed there again.

Family

2/10

Poor

28 Mar 2026

Lawrence Joseph

If you are looking for a ROACH MOTEL, this is the ultimate location. Killed 3 roaches within one hour of check-in. When I reported it to the front desk/manager, he offered the room next door! When we objected, he even threatened to call the police!!!! I was in hotel/restaurant management for many years and this disgrace to hospitality should be burned down.

Self

10/10

Exceptional

24 Mar 2026

Cheryl

I slept like a log.

10/10

Exceptional

23 Mar 2026

DaShan

Outstanding!

Self

4/10

Poor

23 Mar 2026

Anthony

Didn’t have bath towels and room floor was dirty

Self

2/10

Poor

22 Mar 2026

Rachel

Dirty and door did not lock. Do not stay here

6/10

Pleasant

15 Mar 2026

KEVIN

The room they gave me was at least clean, room had everything provided for from towels, bathing clothes, etc. The beds were comfortable.

Breakfast was free, just juice, milk, coffee, cereal, sausage-egg-cheese sandwiches, etc

The nights were quiet, no noises.

Self

6/10

Pleasant

07 Mar 2026

KAREN

The room needed a good cleaning. The ac leaked

Partner

2/10

Poor

01 Mar 2026

Michael

Dirty room. Shower was moldy and tge spout was broken. Light was flickering. Dimly lit

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Dominic

Yes

Friends

2/10

Poor

27 Feb 2026

Kimberly

There were a lot of bugs (roaches). The blankets were pretty stained. Cheap place tho and convenient to ACME. Microwave didn’t work right (all of the numbers and the info was scratched off) and the tv was pretty busted. I wouldn’t stay again.

Friends_and_family Family

4/10

Poor

16 Feb 2026

Shanna

The curtain was broke. Room was dirty. Bathtub had hair in it and a screw that fell from the broken hand rail. The tv screen was messed up to where I couldn’t watch tv and the bathroom light had a timer so I had to keep turning it on as I was in there longer than it allowed.

Leisure Self

2/10

Poor

16 Feb 2026

Joe

Dirty room, stains on the sheets. The shower did not drain at all.

6/10

Pleasant

15 Feb 2026

JEFFREY

The room was ok intil we saw some roaches , crawling on the wall. Beside that it was okay.

2/10

Poor

15 Feb 2026

Portia M.

Room smelled very bad, I constantly heard knocking and banging on the walls, bathroom shower was very dirty I didn’t use it, the floors were lifting in the bathroom

10/10

Exceptional

13 Feb 2026

Faris

Clean room

10/10

Exceptional

13 Feb 2026

Faris

Clean room

10/10

Exceptional