Queen Palace Hotel

United Arab Emirates , Abu Dhabi
ABU DHABI, Al Muroor Road, -
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50 reviews shown

10/10

Exceptional

15 Dec 2025

Christopher

Friendly staff, clean room. Great Location

Leisure Self

8/10

Excellent

14 Dec 2025

Robert

Grocery store and gas station were close by. Room was clean. I was able to have an iron and ironing board. Room had cigarette smell. Had to ask for air freshener to spray since you are not allowed to open a window. Gym was okay, treadmill needs to be updated. Staff was pleasant and timely.

Self

6/10

Pleasant

05 Dec 2025

Abdullah

Good

10/10

Exceptional

26 Nov 2025

Riaz

Beyond the expectation.rather senior management was outstanding

Business_and_leisure Self

10/10

Exceptional

22 Nov 2025

Mahmoud

Exellent Hotel

2/10

Poor

06 Nov 2025

Kim

•receptionist isn’t very friendly
•room is covered in black mould, this is a significant hazard to health. Customers should not be exposed to this.
•the person replenishing the mini bar barged into my room in the hour after I checked in (whilst I was undressing). I barricaded my door with a chair thereafter.
•the room wasn’t cleaned for 2 days, despite asking. I returned a third day and someone had placed a do not disturb sign on my door instead of cleaning it.
•I arrived to only 1 towel, very low quality toilet roll that needed replenished daily and only 1 roll supplied. The shower was covered in dirty marks. It was clear that the room hadn’t been properly cleaned in a while.
•I’ll have to have everything I had in that room deep cleaned because of the black mould.
•the porter and man that was occasionally at the desk were very helpful.
•I chose this hotel for gym access in the morning but it didn’t open until 10am. I didn’t want to use the pool given the poor condition of the rest of the hotel.
•I did not feel safe or secure in this hotel.

Business Self

2/10

Poor

14 Oct 2025

Joji Mae

My last

2/10

Poor

15 Sep 2025

yousef

Im not recommending you to try these hotel

Noisy, dearty, very old need maintenance evry wear in the room ,fair alarm system every day 2 or 3 time alarming ,the parking anther story i have all the photos, the hotel needs normal management sorry 😞 but these what i have seen

Business Family

4/10

Poor

10 Apr 2025

Anira

The check-in was a disaster, I had to wait for them to prepare the room though it was late evening. Noisy and you can hear everyone and everything around , talking, showering, anything. No proper lights, the furniture was noisy as well

Business Self

4/10

Poor

07 Mar 2025

ofer

A bad experience and ignoring by the management

The hotel, which defines itself as a 4-star, actually gives the general feeling of a much lower-quality hotel. The room I stayed in had low maintenance. The carpet was soaked with water. The room had a musty smell. I don't know how anyone could not notice this. I updated the hotel staff about it in the morning, but they didn't seem to care much. I sent three emails to the hotel, but they ignored all of them. I paid a high price of about $300 per night, and the value was nowhere near worth the price, not even close.

Business

2/10

Poor

11 Jan 2025

Vara

First point is this hotel is not for families stay. They have two lifts serving the building which is a waste of waiting time as all outside guests are going continuously to the pub. Smoking and alcohol smell is entire corridor and in rooms. Towels are with stain marks and hair. We are unable to stay for an hour in the room and immediately checked out and left the hotel. Requesting if anyone wants to stay with family then please keep away for this hotel.

Leisure Family

2/10

Poor

20 Oct 2024

raffi

The 20 dirham they unexpectedly charge you when you use ther parking

Business Family

10/10

Exceptional

16 Oct 2024

Fernando

Great place

Leisure Friends

2/10

Poor

24 Sep 2024

Amro

Had to leave the room in the middle of the night from how horrible the experience was. Party next door for the entire duration of the night. Unresponsive staff. Unclean.

2/10

Poor

07 Sep 2024

mohammad

Dirty bed sheets. Mold on walls and ceiling. Windows are not sealed. Rude staff. Night clubs on 3ed floors with loud music that prevents you from sleeping. Do not go there. I would sleep under a bridge rather than staying here again.

Business_and_leisure Family

6/10

Pleasant

01 Sep 2024

Fernando

Average

10/10

Exceptional

12 Jul 2024

Kathleen

Love ❤️ the skyline view of my room. All staff so kind, professional, and sweet. Highly recommend!

Leisure

6/10

Pleasant

22 Dec 2023

Ewelina

Our stay

It's hard to say that it's 4 star hotel. Not so clean in the room, good view but dirty windows. TV didn't work, Wi-Fi very slow. The toilet broke up and we wait for the repair 1 hour. Breakfast little bit poor. Plus for receptionist who helped us with check in flight.

Partner

10/10

Exceptional

21 Nov 2023

Shravan

This property is really good ...The essentials are easily available around the stay ...

The stay staff is also friendly and the cleanliness is cool...

Leisure Friends

8/10

Excellent

15 Oct 2023

Luis

I had a few concerns right when i got to the hotel, but the staff stepped up and took care of me right away.

Thanks for making my stay a good experience

Leisure Self

6/10

Pleasant

05 Oct 2023

Caroline

Door staff were very helpful. Leakage from aircon onto two bathroom floors. Breakfast below par. Good location. Noisy disco till 3 or 4 am.

Leisure Friends

10/10

Exceptional

20 Jul 2023

Mahmoud

great

8/10

Excellent

22 Feb 2023

JAFAR

Nice Hotel, but louder sound night club

Business

10/10

Exceptional

22 Nov 2022

Carolina

Everything was great no problem

Leisure Family

8/10

Excellent

12 Oct 2022

Roy

Its a decent hotel, very nice staff and hospitable. 5 stars

Leisure Self

10/10

Exceptional

26 Sep 2022

Verified traveler

Nice and friendly staff.

Hotel is Recommended

Friends_and_family Friends

2/10

Poor

22 Nov 2021

DEVICA

This was the worst hotel I have ever been to. It has three clubs that blast music every night till 3 am, impossible to sleep. There was vomit in the washroom that wasn't cleaned properly. The lobby smells as soon as you walk in. The hot water runs out quickly. I asked for a iron and they gave me a cheap one that dirtied by white shirt. The internet rarely ever works. This was a really horrible experience, so disappointed for my first visit to Abu Dhabi. I read some good reviews, but obviously they were fake or made by people who don't travel very much. Stay away from this place or you will regret it.

Business Self

6/10

Pleasant

11 Dec 2019

Brian

Check in was an issue for 3/4 hour as they could not see my booking...
Room was fine
Bars and corridor had too much smoking...

Self

8/10

Excellent

16 Oct 2019

Verified traveler

Wonderful reception and the room services is great

Leisure Self

2/10

Poor

14 Oct 2019

Verified traveler

Bad small no friendly staff to noise some of them don’t speak English well

Business_and_leisure Friends

8/10

Excellent

05 Jun 2019

Verified traveler

0000000000000000000000000000000000000Location is OK!
Bed is verry basic.

Leisure Partner

2/10

Poor

18 Mar 2019

Kevin

worst stay ever in the middle east

Very noisy rooms - was moved three times through the night
Air conditioning units on the roof.
Nightclub continued well beyond 3am
Front desk not in the least bit interested
Pathetically small pool

Partner

6/10

Pleasant

18 Mar 2019

Dolores

I want to be fair. We had such an amazing time in Abu Dhabi. The hotel was exactly what we paid for. We felt safe. The guys at the front were cordial. The only thing they rationed the toilet paper and bath towels. Hotel perfectly located

8/10

Excellent

27 Feb 2019

Malinda

Hotel is good but service staff need more friendly with guest

Partner

4/10

Poor

12 Feb 2019

Verified traveler

Four visits by staff before they understood AC broken and switched rooms. First room reeked of cigarette smoke (non-smoking room), no iron, when requested one they brought one with broken, taped shut steam part. Pool under maintenance.

2/10

Poor

10 Dec 2018

Worst ever and too many cockroaches!!

The worst ever! Never stay here as too many cockroaches and staffs are not helpful at all!!!

10/10

Exceptional

30 Apr 2018

Great hotel

I've had a great experience staying at the queen palace hotel. The room was very clean, staff very polite and helpful and there were many bus links to various parts of the city.

Friends

4/10

Poor

27 Nov 2017

Verified traveler

Room smelled smoky. Beds were uncomfortable and were given two twin beds instead of a king bed as booked. There was no heating in the room

4/10

Poor

03 Oct 2017

Olivier

Bad Experience

Very bad experience, bad smell in the room, dark and old style. The mattress and the bed were very cheap and uncomfortable.

8/10

Excellent

17 Jul 2017

Michael

Business visit

Short stop but perfectly comfortable room (didn't use any facilities other than that). Would stay again. Bring your own Diet Coke.

4/10

Poor

04 Jun 2017

Therence Jara

Not so clean hotel

The hotel is centrally located. Near the mall, small business establishments as well as bus terminal. The hotel has a gym, a pool and a free parking which is a plus factor. However, the bars can be loud at night and our room was not cleaned daily. I booked the hotel for 5 days and it was only cleaned once and that was the time when i called on the attention of the cleaning staff to clean the room. The room was indeed cleaned but the utilities where not changed such as the suppose to be daily free bottled water. Good thing that there is a small convenience store located at the gasoline station beside the hotel. This is my first time staying in this hotel and I will not be staying here again as there are other same priced hotels with same ameneties that I have mentioned above but was more mindful of the cleanliness.

Partner

2/10

Poor

05 May 2017

Omar

Not good الفندق كله بارات ازعاج طول الليل وبنات المراقص طالعات نازلات كأنهن يسوون دعاية ما انصح العائلات فيه ابدا كان ممتاز قبل البارات الحين صار خايس والغرفه وسخة والشعر على السرير

Partner

10/10

Exceptional

30 Apr 2017

Marcus W

Close to Abu Dhabi main bus station and mall.

Pros: very clean, spacious room, free parking, complimentary water and tea, great location near Abu Dhabi Main Bus station and Al Wahda Mall, restaurants bars sauna and gym are located inside the hotel, great service

Cons: wifi wasn't the strongest but it did work okay.

2/10

Poor

12 Feb 2017

Mohammad

Poor Information

Charged more than showed in hotel.com through visa card from receptionist.

Partner

8/10

Excellent

11 Dec 2016

VICTOR

Free parking was a plus point.

We had short but comfortable stay. There are nice restaurants and good live entertainment. Staff was very cooperative. We will return some day for a longer stay?

Family

10/10

Exceptional

01 Jul 2016

Gilbert

It was Great

It was great...

Partner

8/10

Excellent

29 May 2016

Zhenhua

Last minute booking for 1 night stay

Stayed for only 1 night. Good value for money considering a last minute booking. The room is quite clean and has all the usual stuff required. Reception was very helpful and offered me late checkout without me asking. The only downside is the free wifi which was a bit slow.

Partner

10/10

Exceptional

14 May 2016

Belal

Great stay comfortable !

Kindly staff and every things fine

Family

10/10

Exceptional

09 Apr 2016

Verified traveler

Space, comfort, and convenience.

Extremely courteous staff. They were kind and helpful. Located only a short distance from the mall and bus station, the hotel is very convenient. The room, itself, was well appointed and very clean. It will soon offer more amenities, such as a bar and club, for those guests who are interested. The only negative is that the wi-fi speed was a little weak in the room. Overall, a super stay! I would stay there again, without hesitation.

10/10

Exceptional

28 Mar 2016

SANG JIN

Will come back here again

I originally was going to stay here for one night. But I ended up staying one more day in Abu Dhabi because the stay here was so great. Great value for its price. Friendly staff, well maintenanced roon, great location with free parking.