Royal M Hotel & Resort Abu Dhabi

United Arab Emirates , Abu Dhabi
Abu Dhabi, 62500 AL BATEEN MARINA
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75 reviews shown

2/10

Poor

14 Apr 2026

Victoria

The hotel staff was unfriendly, and the sheets and furniture were dirty. I requested new sheets, but they never arrived. I then went to the lobby and asked for a refund because the room was not clean. The staff put me in another room, which had mold all over the table and was also dirty. I felt uncomfortable there, so I checked out two hours into my stay. The property definitely needs an upgrade.

Friends

10/10

Exceptional

09 Feb 2026

Jane

Absolutely flawless experience! Magnificently clean, great service, super comfortable. Highly recommend and will definitely be back!

Business_and_leisure Friends

10/10

Exceptional

08 Feb 2026

Melissa

The room was a really good size and the pool was gorgeous.

Leisure Partner

6/10

Pleasant

06 Feb 2026

James

Great hotel but the last two days I was there no one came to c

6/10

Pleasant

02 Feb 2026

Jason

Room was realtively clean but seemed worn. Mattress had stains.

10/10

Exceptional

01 Feb 2026

Zahra

The hotel is stunning! From the impressive pool, to my bedroom with magnificent sea views, to the stunning decor all through the entire surroundings, I cannot fault anything about the Royal M by Gewan. The staff were always on hand to make my experience stress free. I look forward to visiting Royal M again.

A special thanks to all the staff.

Business_and_leisure Self

4/10

Poor

23 Jan 2026

Emma

Our stay here thankfully was short. The hotel was not up to the standards of other UAE hotels. The room was spacious and clean, however small things like handles falling off of drawers and the wheels on the desk chair coming off/ falling apart when moved made the room feel unkept and old. Don’t be fooled by the pictures of the pool and day beds/ sun loungers - these cost an additional £100 to rent for the day! The alternative are uncomfortable, old and dirty sun loungers - which felt unacceptable.

Leisure Partner

10/10

Exceptional

23 Jan 2026

Gerald

Everything in the hotel was spectacular! But their pool was WOW!

Leisure Family

10/10

Exceptional

18 Jan 2026

Peter

Friendly staffs, clean areas

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Robert

Great

10/10

Exceptional

31 Dec 2025

Gemma

Lovely stay

Leisure Family_with_children

6/10

Pleasant

26 Dec 2025

Klaus

Great hotel, but there were two things that I didn't love. The pool is super shallow, you can barely swim in it, and when I ordered room service they wanted to charge me about 50% more than the prices showed. Not great. I don't think I would stay here again

8/10

Excellent

26 Dec 2025

Vanessa

Generally a good room

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

ABDULSALAM

Amazing

10/10

Exceptional

15 Dec 2025

Henry

Everything stood out, what a great hotel and staff

Business

6/10

Pleasant

09 Dec 2025

Marta

Hôtel is getting old. Very nice staff.

Partner

10/10

Exceptional

06 Dec 2025

Yalin

Very noce

10/10

Exceptional

03 Dec 2025

MOHAMMAD

Everything was great. Loved the room and the view. Breakfast was nice and the pool was great. However, the toilet in the bathtoom had some stains and the cover was broken. Other than that, everything was nice. Thanks.

Leisure Self

6/10

Pleasant

05 Nov 2025

Afaq

Rooms not cleaned properly. There were clear stains on the floors. The food quality in the restaurant is very poor. Limited choices and food was always cold. Even after I complained about the temperature of the food, nothing appeared to have been done. It was the same for every meal, breakfast or dinner the food was cold. How is it acceptable to serve cold soup?

Leisure Family_with_children

10/10

Exceptional

24 Oct 2025

Robert

The staff were just wonderful. Back again soon. No better hotel in Abu Dhabi. The pool and bar service second to none

Business Self

10/10

Exceptional

23 Oct 2025

Christa

Perfect place!

Great service, amenities and room. Big and spacious room. Washroom was gorgeous. Service impeccable. Pool and loungers perfect.looking forward to returning

Self

8/10

Excellent

06 Oct 2025

Russell

We had noise from the club next door - which wake us up late at night. This was an inconvenience. Otherwise - it was a very nice place.

Leisure Partner

2/10

Poor

30 Sep 2025

Ciara

OK stay

Male staff member who checked us in was rude, he did not engage in conversations or greet us, only asked for our passports. He then advised our room was not ready even though we arrived after 3pm and check in was at 2pm. That was no issue for us but there was no apology or no offer of water/tea/coffee while we waited. We were just told to wait. Other than the poor check in experience everything else was fine and the housekeeping staff were all pleasant. OK place to stay for 1/2 nights

Partner

10/10

Exceptional

27 Sep 2025

Ayah

Amazing!

Leisure Partner

8/10

Excellent

24 Aug 2025

Atiqur

Very good experience

10/10

Exceptional

23 Jul 2025

SPYROS

Nice rooms, rich breakfast, very good restaurants, nice enviroment, gentle personnel. Even if the outside temperature was unbelievable, the inside premises were really cool. Perfect place for business trip.

Business

10/10

Exceptional

25 May 2025

Irene Ngatia

Being in the center of th sea

Business Self

10/10

Exceptional

09 Mar 2025

Mariela

Staff is very nice and attentive thank you for everything

Leisure Family

8/10

Excellent

22 Jan 2025

Barbara

quiet

Leisure Partner

10/10

Exceptional

14 Dec 2024

Alexander

Cannot Recommend Enough

Superb stay. Great property in a convenient location. Room was outstanding. What a view from the balcony. Spotlessly clean throughout. Loved the bathroom. Bed almost too comfortable! Pool is really nice. Staff could not do enough for you, so welcoming, professional and considerate. No doubt in that for my next trip to Abu Dhabi I will book this hotel again. Thank you for an excellent stay.

Partner

10/10

Exceptional

08 Nov 2024

Ahmad

The treatment is very nice

Business

4/10

Poor

24 Oct 2024

ashraf

It was nice clean, but the room service was bad

Leisure

10/10

Exceptional

04 Oct 2024

Samir

Always great to stay in this cozy upper class great hotel

Leisure

10/10

Exceptional

28 Sep 2024

Ezzah

Area was too busy and hectic and I personally don’t like that but some might love it so it’s personal preference. Breakfast was horrible though. I expect fresh juice at five star not box juice and fresh bakery items baked at the hotel instead of smelly supermarket item. Breakfast was disgusting and tasteless

Leisure Family_with_children

10/10

Exceptional

22 Sep 2024

FATMA

We had a great stay, staff were friendly lovely pool however the dinner buffet wasn’t really good not much options.. wouldn’t recommend. Otherwise everything was great had a good time.

Leisure Family

6/10

Pleasant

18 May 2024

Verified traveler

Comfortable and stylish - lacking in some fundamen

Comfortable and stylish small hotel in Abu Dhabi with nice pool and clean rooms.

Disappointed by no hot water in bathroom (pretty fundamental!), no electricity sockets working on bed side of the room, and steam room and sauna were Out of Order - which was very frustrating as we had booked this hotel for the facilities.

We arrived after midnight and we were allowed a late check-out to 1:30pm

Partner

10/10

Exceptional

11 May 2024

Verified traveler

Amazing

I loved it. Stayed several times and keep coming back. The rooms are just amazing.

Self

6/10

Pleasant

06 May 2024

Viktor

In the morning at 9 am i could not get a coffee, in the lobby coffeeshop was no staff, then when i needed to use business center - they could not provide passwords for the computers for 15 minutes, when i needed to print documents - there was no paper in the printer and no people around to help. The property itself is good, just little things show not professional management.

Business_and_leisure Self

10/10

Exceptional

30 Apr 2024

Maria Milagros

The property was gorgeous!! The facilities are well kept and clean. The pool is beautifully situated facing the water. The rooms are well appointed. I was wishing i had another day to stay there… maybe in the future.

Leisure Family

10/10

Exceptional

24 Apr 2024

Punith Kumar

One of my best stay. Amazing views and facilities.

Leisure Partner

10/10

Exceptional

21 Mar 2024

Samir

It’s always a great experience along and with The Royal M Hotel.

Leisure

10/10

Exceptional

20 Mar 2024

Sharron

The sea around it

Leisure Friends

10/10

Exceptional

07 Feb 2024

Jeffrey

Second time staying here. This hotel is great. The restaurant was strange and it seemed hard to get service but there are many other dining options that you can easily walk to. There is also usually a taxi parked out front so it’s easy to get around if you don’t have a car. The hotel will also call a taxi for you if there isn’t one. The rooms are beautiful and clean. Service in the hotel is 10/10. Definitely recommend this hotel

Leisure Partner

8/10

Excellent

27 Jan 2024

Daoud

Stay was great except breakfast needs lot of improvement. One Egyptian front desk associate was rude and need some training

Business_and_leisure Family_with_children

10/10

Exceptional

23 Jan 2024

Danish

Best hotel in Abu Dubai, The staff was super frendly and loved the location everything was was.

Business

10/10

Exceptional

18 Jan 2024

Jeffrey

This hotel is very beautiful and clean. The location is wonderful on the marina. Sunset walks along the marina are nice and there are lots of close restaurants. The hotel restaurant was very strange. It was upscale and beautiful, but the service was confusing. Lots of staff but nobody would approach us. We got asked for our room number four times in five minutes and the wait staff still seemed confused. Food was decent but both orders were incorrect. Recommend checking out some of the the other restaurants along the marina instead

Leisure Partner

10/10

Exceptional

15 Dec 2023

Ahmed

Excellent place !
I was welcomed and checked in by Mr. Ibrahim who was very professional and welcoming. Quick and effortless check in with lots of chatting and laughter, felt so welcomed.
The room was amazing, very comfortable bed , blinds that blacks out light and an out of the world view.
The toilet had a well designed tub that was very comfortable and for the first time I don’t experience an issue with water temperature fluctuations in Abu Dhabi.
I was able to hear the neighbours through the walls in few occasions when they were loud.
Catch the sunrise with the breakfast for an amazing view. The breakfast buffet was full of options that are nice and would fit all tastes. Nothing extraordinary but overall decent collection and well rounded chefs.
They had a show on the pool one evening that was very nice to watch and a lady playing the harp in the lobby some evenings.
The only thing I didn’t like much was the location of my room door to the motion sensors. I had to walk in the dark until half way through the corridor for the motion sensor to light up.
The staff are helpful and professional, very well trained and managed. Parking spaces are sufficient for many cars.
At the hotel door they have a small bench which the delivery riders use to sit and wait for customers to pick up their orders, I found that to be so nice and humanely.. one doesn’t see that much.

Business Self

10/10

Exceptional

30 Nov 2023

Mercy

Location, staff especially Dolly is very friendly, professional and informative.

Leisure Friends

10/10

Exceptional

03 Nov 2023

Tiffany

Excellent property. Friendly customer service

Leisure Friends

10/10

Exceptional

03 Sep 2023

Kerri

Excellent stay

Great experience and a lovely hotel.

Partner

10/10

Exceptional

20 May 2023

Verified traveler

It all started with a great welcome right from the door to the reception desk, which the gentleman was great in all aspect of respect to the client.

Leisure Family

8/10

Excellent

08 Apr 2023

Verified traveler

Great location and value

It's an excellent location wirth spacious rooms overlooking the marina with plenty of nearby cafes and places to relax and enjoy Abu Dhabi before it gets too hot. The hotel has a nice, laidback and contemporary vibe - you definitely get a lot more than what you pay for. The pool looks refreshing (I didn't use it). Another plus, is that there's a bottle shop on premises. The only knock on it is that the F&B )at least what I've tried) isn't great but that's okay because there are nicer places to eat nearby. Service is a bit slow at times but maybe because it was Ramadan. I'd definitely recommend it for tourists who want a place to relax that's not too pricey while being close to the city.

Business

10/10

Exceptional

05 Apr 2023

NINA

Staff fantastic except for one prowling manager making all feel uncomfortable.
Unfortunate. Otherwise gold!!

Business_and_leisure Self

10/10

Exceptional

13 Mar 2023

Shakeeb

Fantastic stay

Beautiful hotel and stay.Pool is great.

Friends_and_family Family

10/10

Exceptional

10 Dec 2022

Boris

Abu Dhabi retreat

Great hotel , and amazing view of the water

Partner

10/10

Exceptional

05 Dec 2022

Terra

Great place to stay.
Pool is beautiful. All the staff were so kinda. I especially enjoyed the friendliness of the house keepers, they were great.
Only thing I would mention is the walls seem thin. Sound travels. You could hear the people next door talking, watching tv, having sex, etc.

Leisure Family

8/10

Excellent

16 Nov 2022

Samantha

8/10

The hotel is a short cab ride from most of the sites. There are some good restaurants walking distance from the hotel. It has a nice pool, it is clean, the staff is friendly.

Like any hotel there are always little things. Something was broke on a desk and taped up, not as nice to look at, they did some alarm testing on a Sunday morning, some of the cabanas at the pool were missing the curtains for the shade. Nothing that was going to make or break the experience.

They didn’t offer any upgrades or vip services that come with hotels.com depending on your level, I had to ask and I did get a late check out which was lovely.

Friends_and_family Friends

4/10

Poor

11 Nov 2022

Waddah

The hotel is nice, and from its location, probably had some nice beaches and pools, however, i was there for one night booked at a very high rate 2 months in advance. Listed as a VIP hotel, but I was not picky when i was given a room with no view. Teying to sleep, the room is ontop of the entrance without proper sound proofing, so the vocies of everyone who went in and out throughout the night was in the room. You would think a 5 star hotel would consider this and have the roome better sound proofed. Issues happen, but even worse, upon checkout, requested to sepak to the front desk manager. Was told he is not available, left him my number and 9 days later, he did not call. The combination of both issues are indicative of poor experience in operating 5 star hotels. I urge expedia to remove them as VIP plus.

Business Self

10/10

Exceptional

25 Oct 2022

Sophie

A lovely hotel, very modern and clean
Hotel staff were exceptional all extremely friendly and helpful nothing was too much trouble

Pool area was the perfect space for relaxing

Wouldn’t recommend the beach trip although the boat trip there was lovely

The hotel food was a little disappointing but there is plenty of options locally instead

But overall we had a great stay and would recommend to anyone

Leisure Friends

10/10

Exceptional

25 Oct 2022

Kristoffer

The hotel itself was very nice and friendly staff. The service when it comes to restaurant or the bar outside the pool could use an upgrade and not have customer as walking message birds to have a problem fixed. But all other than that it was a great stay!

Business

6/10

Pleasant

21 Sep 2022

Verified traveler

Horrible service!

The property itself was nice and quite clean but the service was absolutely terrible! We arrived at the pool and there were no staff anywhere to be found. Despite the fact that the hotel was not busy at all, the staff were not present or attentive. The restaurant was almost empty for dinner but the staff there were avoiding coming to our table to serve us. Although the property itself was nice, we will not be going back!

Friends_and_family Family

10/10

Exceptional

26 Aug 2022

Adebowale

Pleasant Stay

Amazing set up. Nice resort to relax and return to \"factory setting \" Truly 5*

Friends_and_family Family

10/10

Exceptional

23 Aug 2022

Paulo

Amazing breakfast and fantastic pool - With one do the best views of the ocean

Leisure Self

10/10

Exceptional

05 Jul 2022

Sonia

Beyond the comfort zone

This hotel chain never disappoints. Booked rooms for my sister. Loved the calm and tranquility so much, she asked me to extend her stay. Mind you, my sister doesn't speak Arabic, has never traveled to this side of the world, and unfortunately circumstances made it so I was unable to be home to show her around; hence hotel. The staff was SUPER friendly and accommodating to this first time travelor. Whenever she needed anything, had a question, or needed directions, someone was there to assist.

Friends_and_family Family

6/10

Pleasant

02 Jul 2022

Verified traveler

Great Pool & Cabanas but Faulty Room Systems

The pool and its cabanas were great, but dining and service there is very poor.
I booked a Premium Suite which was nice in layout however the A/C and Lighting was malfunctioning all the time due to faulty sensors. Couldn't fix so moved to another suite next day but lost the pool view and found the Suite not cleaned and ready and A/C still had some issues so I think the system needs to be checked all over. Couldn't bother to move again. Should've been compensated for the high price paid.

10/10

Exceptional

01 Jul 2022

Rachel

OOZING IN LUXURY! AMAZING 5 STAR EXPERIENCE

Leisure Friends

10/10

Exceptional

20 Jun 2022

Jonathan D

a wonderful hotel located near downtown Abu Dhabi

this is a great hotel. The facility and the breakfasts are top notch, but it's the staff that makes the hotel really great. So many helpful, caring people on staff...from different countries. I'd stay at Royal M again in a heartbeat if I were going to be in the area.

Partner

10/10

Exceptional

20 Jun 2022

Levin

Excelent hotel

8/10

Excellent

04 Jun 2022

Mark

Silencing the guests from breakfast

The breakfast was that of a premier Inn... But I think it's a middle Eastern thing.

We have cockroaches joining us for breakfast this morning... Completely went off my food when we saw that.

The staff took some time to get into action to get the cockroach removed.
We was then asked to join for the brunch in compensation, and I said no thanks not if it's prepared in the same kitchen as breakfast

They just seem to want to keep us quiet about it

Partner

10/10

Exceptional

18 May 2022

Shaketra

10/10

It was beyond impeccable from the views to the service! Very clean and quite, the bed was very comfortable and rooms are spacious. I would definitely stay here again! The a le carte restaurant in the hotel was also really good.

Friends_and_family Family

10/10

Exceptional

30 Apr 2022

Verified traveler

Great stay and worth the value.

Great hotel and rooms.

Business

8/10

Excellent

19 Apr 2022

Lee James

The pool area is amazing, and the staff are all very nice and helpful. The rooms are modern and overall excellent. The area is fairly quiet and peaceful, although the marina’s cafes and shops are only a short walk away.

The only negatives are the food options at night really. It’s a choice of two rather pricey buffets, which isn’t ideal, and when we went for the Mezze buffet, we were taken to a table at the back and staff never returned to offer us water etc. Alcohol is very expensive but that’s not unique to this hotel.

There are good dining options by the pool in the day but you have to ask, nobody is going to tell you about it.

Overall though, a very nice place and perfect if you just fancy a chilled out week in the sun, relaxing by the stunning pool.

Leisure Partner

10/10

Exceptional

10 Apr 2022

Gauravdeep

A must stay location

Great views and location. Food was great and service perfect. And you can spend all day in pool..

Friends_and_family Family

10/10

Exceptional

02 Apr 2022

Kate