Bahia Principe Explore Fantasia All Inclusive

Spain , Tenerife
SAN MIGUEL DE ABONA, JM Galván Bello, S/N
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100 reviews shown

6/10

Pleasant

09 Mar 2026

Wendy

Hotel was clean and well kept.The staff and the food leave a lot to be desired,my friend ended up with a upset stomach after eating pasta one lunch time.

Friends

10/10

Exceptional

04 Mar 2026

Nicholas

Great stay

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Jason

They were great

6/10

Pleasant

27 Jan 2026

Nicole

Room was lovely, facilities were lovely and stuff really friendly. The food left a lot to be desired. Other than a salad bar, there was minimal healthy food available and random food at the buffet options considering the high end element of the hotel.

10/10

Exceptional

12 Jan 2026

Paul

Clean, friendly and welcoming. We keep returning throughout the year.

Partner

8/10

Excellent

12 Jan 2026

Karen

Clean room clean hotel and pools
Clean restaurant

Great staff.

Needs an adult dining area and adult bar.

Partner

10/10

Exceptional

09 Jan 2026

Jannelson

Clean, well organize and the buffet was very well kept

Leisure Partner

8/10

Excellent

03 Jan 2026

David

Fantastic room layout, size, clean, large bathtub and shower, two TV’s, AC works well, comfortable and large beds, great pillows, two sinks.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

James

Amazing resort!

Leisure Family

10/10

Exceptional

28 Dec 2025

Ryo

So nice

10/10

Exceptional

19 Dec 2025

Daniel

Super clean and well set up

Leisure Partner

10/10

Exceptional

08 Dec 2025

Ben

Very good

Leisure

8/10

Excellent

08 Dec 2025

Michael

Staff very friendly and helpful. Food was excellent

Leisure Family_with_children

8/10

Excellent

27 Nov 2025

Yvette Rachel

The facilities across and food were g

10/10

Exceptional

22 Nov 2025

James

Great staff, loads for the kids to do. Clean and a la carte restaurants were super!

Leisure Family_with_children

10/10

Exceptional

07 Nov 2025

Mark

Great family hotel

10/10

Exceptional

06 Nov 2025

Kevin

amazing!

Friends_and_family Family

8/10

Excellent

04 Nov 2025

Alena

We had great holiday

Friends_and_family Family

8/10

Excellent

04 Nov 2025

Richard

Very busy

10/10

Exceptional

03 Nov 2025

Richard

Great all round!

Leisure Family_with_children

10/10

Exceptional

01 Nov 2025

Sean

Excellent Hotel, the staff are just excellent as well, nothing is a problem for them, always engaging and smiling.

Leisure Family

10/10

Exceptional

01 Nov 2025

Clean throughout. Loads of helpful staff

Friends_and_family Family

8/10

Excellent

30 Oct 2025

Matt

Family suite was fantastic and hotel was really clean.
Food was ok, could have been better.
Some staff were rude at the à la carte restaurants and reception was always busy.
Had a leak in our room, but was fixed quickly by the maintenance team.
Hotel was very big and extremely busy as soon as half term hit.

Leisure Family_with_children

10/10

Exceptional

29 Oct 2025

Karly

8/10

Excellent

28 Oct 2025

Nicola

Absolutely brilliant hotel. The entertainment team work so hard & are great with the kids who adore them. In particular, Bouba, Elena & Maria were amazing. The Candymen are also fantastic & were the highlight of our trip! The main Candyman was also so good with the kids as well as being incredibly talented.
The shows are top level, well worth booking!
The rooms are really modern, clean & a great size though the balcony is small.
The bar staff were also lovely & helpful & great with younger guests as were the cleaners.
There were a few small issues with our stay that stopped me giving it the full 5*. The 1st was that the air con in our room wasn’t working. We reported this twice before maintenance came. They eventually agreed it wasn’t working but left & never came back so it remained broken for our stay.
Although the food is largely good & labelled, not all items were labelled clearly with allergens. It would also be nice if there were desserts available to cater for more dietary requirements (there’s only so much melon you can eat!) & there weren’t many light snacks available in the day, particularly for those with dietary issues. The final food issue was one of our party got food poisoning from the buffet which was reported but with no reaction.
The final frustration was the sun loungers which isn’t unique to the hotel. By the end of our stay the majority of loungers were reserved by 7.30am, even though on multiple occasions, the reserved chairs remained empty all day

Leisure Family_with_children

8/10

Excellent

22 Oct 2025

Sean

I feel there needs to be more options in the restaurant for guests with allergies. My daughter has a milk allergy and there wasn't a great choice of food available to her.

Friends_and_family Family

2/10

Poor

13 Oct 2025

Tracy

Not adult only friendly

This place is not suitable for adults. This is Disney for kids. They are allowed in all areas. That includes the bars. This should not be labeled adults only as kids have access to this area as well with a full court behind the rooms. Walk path along side the supposed adult only area . Not to mention the kids club house was right in front of the adult only area. They also locked us in after 8pm from the path that had the good restaurants.
This was a horrible experience!

Friends_and_family Friends

10/10

Exceptional

24 Sep 2025

Kevin

Family weeks stay

Fabulous hotel along with such happy staff. Food at the buffet is excellent, always plenty of choice....food & service at the A La Carte needs work !! Waiters not interested & food not as good as it should be.
Pools are so good...very clean but the pools ides/tiled walkways are lethal...accidents everyday with people, kids & adults, slipping up....along with lots of cracked tiles which are like glass. I cut my foot on one but couldn't be bothered to complain....but there are far too many broken tiles along with all the tiles need to be changed to non-slip before there is a serious head injury !! Totally disagree with having to pay for entertainment in the theatre !!

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

David John

Room excellent, hotel set up fantastic for small children, but if you want anything extra like to see extra shows or extra visits to themed restaurants you have to pay, and game rooms for kids but again you have to pay

10/10

Exceptional

10 Sep 2025

Lauren

This property never disappoints. The hotel and staff are amazing and are more than happy to make your stay the best ever.

Leisure Family_with_children

10/10

Exceptional

09 Sep 2025

LEIGH

Lovely stay, very clean, great staff

I travelled to the Bahia Principe Fantasia with my Wife, for a 4-night stay to celebrate the end of the Summer Holidays... we didn't bring the kids!
We enjoyed a swim-up room / suite which was clean, spacious and had a wonderfully large bed, sofa and impressive bathroom complete with rainfall shower.
Our swim-up was East facing which meant we got glorious sunshine until about 1pm, at which point we moved to the main pools in the hotel. We particularly enjoyed the adults only infinity pool, although there are less sunbeds in this area so it's not always a given you can get a spot.
Positives: Good food, with 3 al a carte restaurants which I'm told are all fantastic. We ate in the steak restaurant and it was very nice indeed.
Breakfast is very good
Bars are great. Soft drinks and beer are on the customers side of the bar so you can fill / refill as much as you want without having to wait.
The hotel is very clean and you can't miss the dedicated team who are working quite literally around the clock to maintain standards
Mini-bar is refilled every day.
Pool towels can be changed as often as you like.

Negatives: There are a lot of kids. Occasionally, they get into the adults only pool / area. If you find a staff member they will kick them out, but the area is not routinely patrolled and the presence of kids is annoying.

The entertainments team are often of the opinion that the louder the music is, the more fun everyone is having. Someone should tell them to turn it down

Partner

10/10

Exceptional

05 Sep 2025

Paige

Weather amazing, very windy at hotel as in coast. Hotel overall amazing for families, so much for kids to do! Only downside to hotel is lack of lifts and the ones they do have a small

Friends_and_family Family

4/10

Poor

04 Sep 2025

Jordan

Our room was never cleaned properly, 3 days I requested the floors to be cleaned and this didn't happen.

Mini bar consists of a can of beer and 3 soft drinks that is all.

Bed sheets were not changed once for the whole 9 nights.

Our neighbours in our room had a fight on their first night, and then every day from this we had nothing but drunken noise waking up our kids.

Had to wait for food as kept running out, never offered a drink when we sat for dinner had to chase staff down just to get a drink. Food was always cold, nothing is hot apart from pasta if you request to have it cooked fresh in front of you, plates and glasses were rotten EVERY DAY.

Leisure Family_with_children

10/10

Exceptional

03 Sep 2025

Rajvinder

The property is amazing and breathtaking. It felt like a dream that we did not want to end.

Leisure Family_with_children

10/10

Exceptional

19 Aug 2025

Honey

Fantastic resort. The staff work tirelessly to ensure a 5 star experience. The highlight was the kids club team who were amazing with the kids throughout our stay. Resort is big enough with so much activities that it keeps you entertained for the entire stay.

Leisure Family_with_children

8/10

Excellent

12 Aug 2025

Audrey

This is one of the cleaniest hotel that I have been to. Everything is well maintained and you can see the staff working hard everyday to keep everything clean. I wish the buffet had more authentic food but there was a lot of choice and even a small section for the kids. It was also my first time in a place where you have to serve yourself a drink around the day since there is no servers to bring it to you at the pool. You also need to reserve your chairs early in the morning if you want to have a place at the pools because at 10am there is no more chairs available.

Leisure Family_with_children

10/10

Exceptional

11 Aug 2025

Oscar

Great hotel for a family vacation, has amazing infrastructure and everything you need to have a good time and keep your little ones entertained

8/10

Excellent

11 Aug 2025

Olabisi

Lovely family hotel, had loads of activities for everyone all day. Not very chuffed with their food but I am just one of them fussy eater. The kids loved it, had a lot of fun and created lovely memories. thanks Bahia Principe Fantasia.

Leisure Family_with_children

10/10

Exceptional

09 Aug 2025

Marilyne

Parfait pour des vacances en famille

Les chambres familiales sont top, les restaurants excellents, le personnel d’une gentillesse incroyable, des activités pour les enfants très sympa et les spectacles canons.
Seul bémol la musique beaucoup trop forte par moment.

Friends_and_family Family

6/10

Pleasant

09 Aug 2025

Katie

Rooms are great, huge, clean, comfortable beds with a nice bathroom.
Kids facilities including kids club, shows/mini disco are excellent.
The location is fine, gorgeous views of the sea and if you're willing to walk to Los Agios, the best meals we had all week was at a lovely restaurant overlooking the sea.
The problem with the hotel, for us, was the food. The breakfast was fine, we didn't use the lunch buffet as we preferred the local restaurants. The dinner buffet was a huge disappointment. The freshly cooked meat and fish were flavourless/over cooked. The salads were regurgitated using leftovers. We felt everything lacked flavour. The house wine is pretty terrible in our opinion.
However, the a la carte restaurants were a bigger disappointment. The kids loved making their own pizzas at the Italian but our seafood pasta was flavourless and the fish overcooked. The tiramisu was the same as we'd tried at the buffet the previous evening. The steakhouse was a disaster for us, all four adults ordered the entrecôte and sent it back. We tried to fill up on the chips and dessert, same cheesecake as the buffet. The Manager was useless. I'm pretty sure that the kitchen used is the same throughout the hotel. We cancelled the Japanese and ate out the last two evenings.
So overall, the kids loved it and the staff and service were great, the food for the adults, in our opinion is not up to scratch.

Leisure Family_with_children

10/10

Exceptional

09 Aug 2025

Vrajeshkumar

Comfort

10/10

Exceptional

06 Aug 2025

Neil Smith McIntyre

The family had a great time at the complex. Rooms were great, staff were awesome, friendly and helpful. Loved the pools and eating convenience, particularly with the troublesome kid. Would definitely stay again.

Leisure Family

10/10

Exceptional

05 Aug 2025

Samantha

I can honestly say this was one of the best hotels we have ever stayed at. The hotel itself was immaculate, the staff were incredible and the food and activities they put on for the kids was just next level. We spent 10 days there and we did not want to leave. I literally do not have a bad word to say - 10 stars!!!

Leisure Family_with_children

8/10

Excellent

03 Aug 2025

Iain

The staff were amazing. Food was fabulous, however the location has little to do and is in the flight path so planes cross very frequently and from our room we could see the runway

Leisure Family

10/10

Exceptional

01 Aug 2025

Paul

Safety and environment

Leisure Family

10/10

Exceptional

30 Jul 2025

Clare

Staff were amazing and so were the shows. The room was lovely. We did have a lot of mosquitos in our room but i dont think they can do much about that. The pools were lovely. Only thing that could be better was the mini disco and kids clubs were targetted at very young children and my daughter who had just turned 8 felt it was a bit babyish for her but she is too young for the teen sessions. If there was a family disco that would be better but overall the place was fantastic and we would definitely go back.

Leisure Family

10/10

Exceptional

29 Jul 2025

John

Another fantastic stay , clean beyond belief , kids Absolutely love it here

Family

10/10

Exceptional

26 Jul 2025

Leah

Great family hotel, Kids will love it.

Great family hotel, kids club and the entertainment team are up there with the best.

Restaurants are decent as the buffet like most can be a bit hectic ant busy times and same same, but still better than most.

Kids had a fab time and the hotel is clean and modern and as per the pictures, it’s amazing in the day and it’s even more magical in the night time when it’s all lit up.

Friends_and_family Family

10/10

Exceptional

12 Jul 2025

Kelly

Great hotel for families! Lots to do including kids club, entertainment and live music at night. The shows were phenomenal and all the staff we encountered were fantastic.
The food including the a la carte restaurants were good and catered well for our family despite there being a vegetarian and a gluten free member.

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

Michael

Great for families and great for small kids

Leisure Family_with_children

10/10

Exceptional

03 Jul 2025

Vicky

Wonderful hotel, has everything that a family could need. Gorgeous drinks and food. Beautiful views and the pools and staff were excellent. Would love to return!

Leisure

2/10

Poor

28 Jun 2025

Bhavit

To begin with, we experienced a significant pricing discrepancy related to our children’s ages. Although we correctly inputed their ages (both over 2 years old) during the booking process, they were incorrectly classified as “babies,” resulting in unexpected charges at check-in. To make matters worse, we were asked to pay at the current daily rate rather than having the charges aligned with our original booking date. Despite trying to resolve this at the hotel, support from both customer service and hotel staff was minimal, leaving us feeling disregarded and disappointed.

We had paid specifically for a sea view room for a personal reason but were given a view of a footpath instead. While we were eventually offered a new room, it wasn’t until the evening of our second day—by which point we had unpacked and our children were settled. The delayed offer did little to resolve the issue or compensate for the inconvenience.

We were also disappointed to learn that while the child pricing bracket covers ages 2 to 12, the children’s activities were restricted to children aged 3 and above. This important detail is not highlighted on your website nor through booking. This has meant our children could not participate despite being charged full child’s rate.

Furthermore, overall food quality and service also fell short. There were persistent flies around the buffet area, which raised hygiene concerns.

This is not a five star hotel.

Leisure Family_with_children

10/10

Exceptional

26 Jun 2025

Elena

Another fantastic stay at the Bahía Príncipe Fantasía in Chafiras. The staff is wonderful and the facilities are always kept up to an outstanding standard (we saw NO DIFFERENCE in two years). The food has also greatly improved since our last stay (it was great then, now it’s fantastic). Our little one loved it and we did too! We will be back.

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Kevin

Wonderful hotel. The staff was great and accommodating. Large food selection. Kids had a wonderful time. Highly recommend.

Leisure Family_with_children

10/10

Exceptional

09 Jun 2025

TESONIA

First holiday where every single member of staff was super nice. The shows were nice and so were the restaurants. Food was tasty and healthy. Metered taxi from airport to hotel EUR22 for 5 people each way.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Yewon

Loved

8/10

Excellent

04 Jun 2025

Ervin

Food quality has room to improve especially to the standard of the rest of the hotel.
Great place for kids, water slide and kids' club.

Leisure Family

10/10

Exceptional

02 Jun 2025

Legi

A Wonderful Stay with Family-Friendly Charm

Our time at Bahia Principe Fantasia Tenerife was fantastic and truly memorable! The resort is absolutely stunning, with the iconic castle adding a magical touch that both kids and adults appreciated. The grounds are immaculate, and the attention to detail in the design is remarkable.

The rooms were spacious, modern, and very comfortable. We loved waking up to gorgeous views of the ocean and lush resort scenery. The housekeeping staff kept everything spotless and well-maintained.

The all-inclusive dining options were top-notch, with a variety of cuisines to suit every palate. The themed nights in the restaurants were a highlight, offering exciting and diverse dining experiences.

While the nightly shows around the castle were visually appealing, we felt they could have been more engaging. However, the activities for kids and the daytime entertainment were fantastic, making this an ideal destination for families.

The pools were incredible—clean, well-kept, and with ample seating. It was easy to find a relaxing spot under the sun or join in the fun with the kids in the water play areas.

Overall, Bahia Principe Fantasia Tenerife is an exceptional resort, perfect for families or anyone seeking a luxurious and enjoyable getaway. We left feeling relaxed and happy, and we would absolutely recommend it despite the minor shortcomings in the night shows!

Leisure Family_with_children

10/10

Exceptional

01 Jun 2025

DEEPAK

Very good hotel

Leisure Family_with_children

10/10

Exceptional

31 May 2025

SUNIL

Amazing staff, had issue with flight's and the hotel were very much accommodating and understanding. James on front desk is a star. Food was plentiful though themed nights wouldnt go amiss in future.

Leisure Family_with_children

10/10

Exceptional

08 May 2025

Majid

Excellent hotel, staffs and services

10/10

Exceptional

02 May 2025

Adam

Hotel was very clean. We initially had a room on thr

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

ireneusz

Good

Leisure Family

10/10

Exceptional

21 Apr 2025

Magdalena

good management of the strike situation!

Leisure Family

10/10

Exceptional

17 Mar 2025

Rachel Anne

Lovely hotel and looked exactly like the photos.
We also liked Pedro and Jorge from the specialist restaurants.

Only problem was that We had a birthday and they didn’t actually do anything for you and told us too late that we could have paid to have the name on the castle. Also the buffet and pizza restaurants were too short staffed at times.

Leisure Family_with_children

2/10

Poor

15 Feb 2025

Aisling

Had a terrible stay. Dirty plates at the buffet, food made me unwell, received raw chicken on one occasion. Servers unhelpful. One spilled Coke Zero all over our table and onto the floor and onto my new trainers and acted as though they didn’t notice. On another occasion at the steakhouse our server spilled veg all over the floor and we pointed it out to him and he just ignored us and we ended up having to clean it ourselves. We had a noise in our room which we reported, the maintenance person that was sent up simply repeated the word ‘impossible’ to us and done nothing further. Cocktails rubbish, choice of food rubbish, was served the wrong meal in the Italian and when I told my server she spoke in Spanish to another server in an annoyed tone and took my plate away. No apologies what so ever. Not a 5 star,

Leisure Partner

10/10

Exceptional

31 Jan 2025

Albert M.

Clean and friendly hotel. Very accommodating

Leisure Self

10/10

Exceptional

25 Jan 2025

Verified traveler

Amazing

Amazing hotel!! Clean , good quality of food, nursery room with microwave and steriliser on each floor. A perfect place for families. Highly recommended!

Friends_and_family Family

10/10

Exceptional

18 Jan 2025

Miguel A

Very good

Business Partner

10/10

Exceptional

15 Jan 2025

John

All round excellent

Leisure Friends

10/10

Exceptional

15 Jan 2025

Chidi

Best for an all inclusive package

Leisure Friends

10/10

Exceptional

13 Jan 2025

Jonathan

All inclusive - beautiful hotel - large pool areas, very family friendly, lovely staff, near airport.

Leisure Partner

10/10

Exceptional

11 Jan 2025

Elizabeth

Property was amazing! Service was 10/10! Would definitely book again!

Leisure Family_with_children

2/10

Poor

01 Jan 2025

Ivy

I got food poisoning on day 2 from 7 day trip. Hotel staff were not helpful is providing medical help just pointed my husband to pharmacy. When i was well day 4 i went to receptio. To tell them my experience and i asked him what they will do to prevent it happening again. He said get a blood test prove it was us also many english try sue us. I told him i wasnt interested in sueing just preventing it from happening to anyone else. They reset tables ing resterant with the unused cutley on the tables, my son got a hot dog it was grey and cold i have to stop him from eating it. The plastic glasses by the pool for self serve are filfy when complaining to the towel guy he said i know i have asked them to sort this out bit keeps being the same we are also expected to use them many of us bring our own bottles. Wow!!! I rang expedia to help me move hotel on day 2 apparently they struggled to reach the hotel i checked out on day 4 the hotel approved with me to refund the last two days but expedia apparently still cant reach them to get my refund regardless of me sending an email direct from hotel approving the refund. Apparently they have to reach the hotel from the contact number and email they have on there database which after checking with the hotel is incorrectly. I have told expedia and so have the hotel over my phone but still expedia have not helped me. I was let down by the hotel and by expedia. Expedia you should be ashamed of yourselves you have let down a loyal customer!!!

Leisure Family

10/10

Exceptional

27 Dec 2024

Ahmed

Everything was outstanding! The room was spacious, modern, and well-maintained, with facilities in excellent condition. The entertainment options for both adults and kids were fantastic, and the variety of food offered was very good. Plus, the view was absolutely stunning.

While the location is conveniently 15 minutes from the airport, it’s a bit far (about a 30-minute drive) from the main tourist hub, Avenida Las Americas. Additionally, it would have been great to see halal food options included, as these were unavailable.

Leisure Family

8/10

Excellent

26 Dec 2024

RONNIE

Staff mostly fantastic, found it hard to come by clean cups or plates sometimes..Facilities were brilliant every thing else spotless and well maintained.. Good choice of drink and food. Outside pools often malfunctioned and swallowed the coins or didnt release all the balls. Overall a very good stay..

Leisure Family

10/10

Exceptional

23 Dec 2024

frantz

Hotel, location, service

Business_and_leisure Partner

8/10

Excellent

23 Dec 2024

Lucy

perfect for families although would benefit from more and bigger lifts for the amount of guests with prams

8/10

Excellent

22 Dec 2024

Calvin

Clean, nice rooms. Food was ok. Found parts of their shows to be somewhat inappropriate for kids.

Leisure Family

10/10

Exceptional

19 Dec 2024

José María

Perfect for children

Friends_and_family Family

10/10

Exceptional

27 Nov 2024

Sonja

Fantastic Family Friendly resort

Wonderful family resort - but if you want an adult friendly place, this is not the place for you. We had a magnificent swim-out room in the 18+ section, but unfortunately the kids club was right out front and the basketball court right outside our door.

Friends_and_family Friends

8/10

Excellent

27 Nov 2024

Frank

I would have given five stars all-around if not for the first room we were given which was infested with ants, including my daughter’s bed. Thankfully, we were moved to a new room which was fabulous. The property itself is immaculate, the staff is very accommodating and the food was surprisingly good, especially the Italian and Steakhouse. The Japanese restaurant was the least favorite, and would be better served as an authentic Spanish restaurant. The adult pool area was most welcome, although heating the water would be an added bonus. The spa was a bit underwhelming as well as the treatments. Overall, it’s a very solid option for an all-inclusive resort.

Leisure Family

4/10

Poor

26 Nov 2024

david

Not great

Mini bar not stocked after second day even after asking
A good place if you like screaming kids and crying babies
Food is nothing special. Terribly overrated a la carte restaurants
Never returning to this overpriced hel enjoy the Barcelo a few buildings over. Much better

Self

10/10

Exceptional

24 Nov 2024

sharon

Happy place for kids

Great place for kids and adults - lots of kids activities and clubs - great spa

Friends_and_family Family

2/10

Poor

20 Nov 2024

Adrian

To American standards the food and drinks at this resort absolutely terrible. We were also supposed to get a “resort credit” that was actually a discount AFTER you spent x amount of money. False advertising. This is also an entire resort dedicated to children, so if you don’t have kids I would stay somewhere else.

Leisure Partner

10/10

Exceptional

02 Nov 2024

Chris

Great a la carte restaurant choices Thai,Steak and Italian.
Fantastic rooms with great swimming pools.

Leisure Family

10/10

Exceptional

23 Oct 2024

Chevelle

Amazing resort, kid friendly. Very family oriented

Leisure Family

10/10

Exceptional

19 Oct 2024

Angus

Nice, clean, well maintained, friendly resort

Leisure Family

10/10

Exceptional

19 Oct 2024

Verified traveler

Bahia Fantasia was a fantastic hotel. It was spotlessly clean, staff were friendly and helpful and there were lots of activities for the whole family. The food was excellent with lots of choice on offer. Would definitely stay again.

Friends_and_family Family

8/10

Excellent

17 Sep 2024

Frederick Charles

Lovely big room but view of car park not great. Saw a cockroach in corridor also no great. Drain smell round the pools also unpleasant

Leisure Family

10/10

Exceptional

16 Sep 2024

Robert

Excellent family holiday

Leisure Family_with_children

8/10

Excellent

14 Sep 2024

David

Hotel was generally great with loads of space around the pool, room was nice with good views, a wide selections of food options, staff were friendly and there was always loads of activities.
Only negatives are I become unwell believed due to food (due to questionable taste of an item and symptoms) and not saying it’s related but many of the cups and plates often looked like they hadn’t been cleaned properly, life guards around the pool had next to nil focus on the pool, so don’t assume they are watching, some areas like outdoor stairs need a bit of a refurbishment with lights hanging off the steps, there was some loud refurbishment work taking place which it would have been nice to know about and the evening shows are a bit repetitive.

Partner

10/10

Exceptional

02 Sep 2024

anastasia

Fantastic hotel

Second stay here, the kids love it and we had a great time. Lovely food, great staff,
Clean and lots of entertainment

Friends_and_family Family

8/10

Excellent

27 Aug 2024

Chris

I'll begin by saying the resort on the whole is good.

The issue for me was the finer details where you expect those to be of a higher standard for a 5* hotel. Poolside cups were so unappealing, the buffet felt at times like a school canteen, and on occasions how our rooms were 'cleaned' was scatty to say the least, with items not replenished and with us on a couple of occasions having to call reception to get items such as toilet rolls sent up.

All that said, we had a lovely 8-night break and the whole group would return, but if they focused on a less is more approach, and nailed those finer points, this hotel/resort would be the gem of the Spanish islands when it comes to all-inclusive family holidays.

Leisure Family

10/10

Exceptional

26 Aug 2024

Claire Rea

Lovely hotel
Great for kids
Clean, looked after
Restaurants really nice, entertainment good

Friends_and_family Family

10/10

Exceptional

26 Aug 2024

edward

We were at the hotel for a large family celebration with a wide range of ages. Everyone had a great time and we would definitely recommend the hotel.

Leisure Family_with_children

10/10

Exceptional

25 Aug 2024

Sean

Excellent property

Leisure Family

10/10

Exceptional

25 Aug 2024

Fotis

We stayed at this hotel for 8 nights during August along with three other families. The hotel is huge and beautiful and staff are very friendly. There is something for everyone, whether you fancy the adult pools, children's pool area, kids games room, spa or the infinity area. We stayed in the junior suite and we had the most beautiful sea view where you could walk along accessing the gate with your wrist band. These gates get locked at 8pm but you can still get back by walking around to the front. Lovely scenery! Our room was lovely and spacious and very clean. It is quite windy but still very warm. I needed a cardigan the first two nights but after that it warmed up. The buffet was ok, as expected. It can get repetitive, so it was great to break it up with the three restaurants that are included within the all inclusive package. These were booked prior to arriving through their app. Asian, Italian and the steak house. They were all great but my favourite was the Asian restaurant. It was spot on! You are also entitled to two shows which were great! Again, you will need to book through their app. For those that don't fancy the buffet during lunch, there is a fast food option by the pool area where you can order burgers, chicken wings, chips and plenty of salads and fruit. Imagine ordering at McDonald's, same way using your room number.
I also recommend you check in online prior to arrival as this will save you time.

Leisure Family

10/10

Exceptional

22 Aug 2024

Georgios

A huge hotel with everything you need during your stay. Very close to the airport (15 minutes drive). Lots of choice for food and entertainment.

Leisure Family

8/10

Excellent

21 Aug 2024

Nicola

Review from the point of view of a couple without kids:

We stayed in the adults only swim up suite, overlooking the sea. The room and pool were stunning and the seaview location was very quiet, which some may like. If you prefer pool noise, request to have a swim up suite that's overlooking the pool.

There is an adults only infinity pool which overlooks the sea. There is a security guard manning the area some of the time, however for a part of the day, nobody keeps watch and many adults choose to bring their children into the pool. This was disappointing as although we realise it's a child friendly hotel, we chose to stay here under the assumption that we could relax in an adult only area. The remainder of the hotel is child friendly so we hoped that this small area would be our peaceful zone. This was the biggest flaw in our opinion.

Other than this, it's a great hotel with lots on offer. If you are a family with children, it's a great place to stay.